North American Bancard 2023: Reviews & Complaints

This company is a scam, it took me weeks to get approved, the asked for everything about my business and finally approved me, after 10 days the closed my account telling that they can not work with my business. Why did you approve me at first place? Now they held $8k, they said will review my request to get my money after 180 days.
Don’t be stupid and work with them.

Very bad experience. They promised to come to tow my car, but they didn’t. I waited them roughly 6 hours and had to cancel my order. They didn’t refund my money.

My contract is 4 pages. That I signed and initialed all 4 of them. The paper you sent me section 1.14 that you mentioned I have a 3 yr contract and my contract does not say anything about a 3 yr contract.

If your company charges me $295 for cancellation you will get a big lawsuit. There is no initial and signature on those 14 pages that you sent me. I have the email from your company that there is no such thing as 3 yr contract.1.14 General Fees. Additional fees specific to each service offering are set forth in the Pricing Schedule section of the Merchant Application. If no per transaction fee is specified, AXP transactions will be subject to the same communications fee as VISA/Mastercard/Discover, specified on the Merchant Application. Different discount rates and other fees may apply to different types of Card transactions. For example, a “Qualified Discount Rate” will be charged on certain types of Card transactions, including without limitation, swiped cards on which the full magnetic stripe has been read; a higher “Mid-Qualified Discount Rate” will be charged on other types of Card transactions, including without limitation, keyed cards at retail locations or keyed cards with valid AVS response and order number for “card not present” transactions; and a higher “Non-Qualified Discount Rate” will be charged on other types of Card transactions, including without limitation, Business, Corporate, or Purchase cards (collectively, “Commercial Cards”), International, or Government cards, keyed cards where AVS is not present or missing any of the required data elements, batches not closed within one calendar day of transaction, all rewards cards as defined by the card issuers, and any PreAuthorized sale that is not processed/captured within 7 business days. Merchant is encouraged to review certain of these additional rates and fees as set forth on the Merchant Application. Certain Commercial Card transactions may benefit from lower interchange rates if certain information is passed to the Card Networks at the time of the Card transaction. Merchant may at any time opt to provide such additional information directly to the Servicers as part of the Card transaction and may recognize the entire interchange rate savings. In the event that Merchant fails to provide such additional information to the Card Networks, Merchant hereby authorizes and directs Servicers to provide such additional information to the applicable Card Networks, on Merchant’s behalf, in order to permit the qualification of such transactions for any available discounted interchange rate programs offered by the applicable Card Networks. The Servicers may provide a portion of these interchange rate reduction savings to Merchant, and Merchant can calculate such amount through a review of its monthly statement. A Merchant is billed a transaction fee each time communication is made with the host. This fee is assigned by the Agent or sales representative at the time Merchant submits its Merchant Application. Merchant is required to annually validate PCI DSS compliance, with the initial validation required to be completed within ninety (90) days of the effective date of the Agreement. After such date, Merchant may be charged a fee (based on the equipment Merchant uses) in accordance with Agent’s PCI Plus Program, which is subject to change at Agent’s sole discretion, to offset the costs associated with maintaining compliance with PCI DSS and other governmental and regulatory requirements. Merchant may also be required to pay an Early Termination Fee as fully set forth in Section 1.16 below. Furthermore, Merchant may also be assessed a fee in connection with enrollment into the Payments Hub, as fully set forth in Section 6.01. Additional charges that may occur from time to time include Chargeback fees, re-presentment fees and retrieval fees. A monthly minimum fee will be deducted unless Merchant has met its minimum processing volume. The standard delivery method for monthly statements is in an electronic, online version that will be generated each month and located on the Merchant Portal. SERVICERS MAY MODIFY ALL FEES PAYABLE BY MERCHANT UNDER THIS AGREEMENT, INCLUDING THOSE DETAILED IN THE MERCHANT APPLICATION AND ANY SEPARATE SCHEDULE OF FEES, OR INTRODUCE NEW FEES, IN EACH CASE BY PROVIDING NOTICE TO MERCHANT OF CHANGES TO SUCH FEES; provided, however, that a minimum of thirty (30) days advance notice will be provided to Merchant in the case of any fee increase or introduction of a new fee related to Mastercard and Maestro, and in such event Merchant will have the right to terminate Mastercard or Maestro acceptance under this Agreement within ninety (90) days of receiving notice of such fee increase or introduction of a new fee. Notwithstanding the foregoing, this termination right as to Mastercard acceptance will not apply to any fee increase made in accordance with a pre-determined fee schedule included in this Agreement.

Do not walk – RUN – from NAB or any of their other names (Authorize.net, paymentshub)

This/these company/ies are nothing but fraud top to bottom. We used Authorize.net in 2014 and 2015. Yep, you read that right – we haven’t used their services since 2015. But we have spent 5 months in 2022 sending them letter after letter advising them to finally cancel our accounts. We had to pay our bank to put a stop-pay on our accounts so that they couldn’t ACH us anymore. And this is all while DOING NO WORK FOR US. We have not used them in years! Round one was a notarized letter sent certified mail to cancel X specific merchant ID and any other merchant IDs associated with our business name or tax ID. 3 months later – they attempt to bill us again. I call them and this is for *different* merchant IDs! So they get re-sent the notarized letter and today they called someone’s cell phone who hasn’t worked for us since 2015 saying they were collecting a debt. You do not want any part of the hell we have been through with these crooks.

I work in the healthcare field. I have been a loyal customer to North American Bancard since March of 2012. I decided to close my account for personal reasons on January 31, 2022. A representative by the name of Mayra was the one who closed the account via telephone. I asked her if I needed to return the equipment back, she said no. Fast forward to May 3, 2022 (3 months later) I check my business account and notice a charge for the amount of $895. I call NAB and spoke to 3 different reps (Jack, Angel, Cece) at different times. Finally, getting an answer that apparently you were suppose to return the equipment back no later than 10 days after the account was closed. Had Mayra told me to do that in the first place I would have gladly done so in the first place. In speaking to Cece, she claims that she spoked to me early Feb about the equipment needing to be returned. However, I do not recall ever speaking to her and about returning any type of equipment. As we all know every conversation is recorded. So I asked her if we could pull up the recordings to our conversation on the phone that day in order to review and see if this was indeed correct. She stated she could not and that it was only for in house use. She and all the rest of the reps told me to get a hold of an agent Sandor S Krizsan (agent @Total Merchant Services) via phone. I probably called him about 30 times. He never picks up or returns my calls. I have attempted to give back the equipment but apparently they’re more concerned about the $895.

I have funds held by y’all for 4 weeks and still no reply.Worst company ever I am a small tire shop and the have held 1800.00 for a month now I have called every week and still no depoisits

PLEASE listen to these reviews. I have absolutely zero doubt that they’re 100% true. I HATE THIS COMPANY SO SO SO MUCH. I’ve been in business for YEARS. This was met backup processor because I plan on ramping up sales soon. So I used them for 3 days just to establish some trust, and I processed about $4,000. I HAVENT GOTTEN A SINGLE PENNY OF IT. They’re holding my funds for I DONT EVEN KNOW WHY. So I sent them every document under the sun. NOTHING. I call them LITERALLY every single day to check on the status of my account review and it makes me want to die. Absolute garbage company.

So my customers have my inventory. North American Bancard has my money. The ONLY thing they’ve done for me is take $15 for BS fees. I would forfeit my $4,000 just for the opportunity to slap the owners in the face ONCE.
IT’s worse than PayPal. I mean it. At least PayPal will shut your account down and give you your money in like 60 days or something.

Just don’t work with these people.

North American Bancard is by far the worst company to use! They hold funds for 120 days and they take money from your checking account for no reason. After I called my bank they put a stop payment on them withdrawing. They told me until I let them take money out, they will not deposit my funds. They even asked to speak with my client to verify the transaction. They spoke with my client. How do you think that makes me look?

BEWARE OF THEIR RATES AND CANCELLATION PROCESS! After being a client for 3 years I noticed my rates had been increasing all the time. I decided to switch credit card processor and requested the cancellation of Bancard services. Due to a technicality in the sneaky cancellation process they have, they did not close my account and continue charging my bank account for 5 months! I ended losing about $600 between “basic fees”, “compliance fees” and “regulatory fees” of a service I stopped using in mid-September. I tried to appeal to their common sense, ethics, and honesty to no avail. Would never use their services. I must say their representatives were very courteous but firm in their decision not to give back any cent!

TOTAL, ABSOLUTE, COMPLETE RIPOFF. Their sales agent, Amie Hobock, told us that there would be no charges unless someone used it to pay their rent, in which case all charges would be charged to the tenant. NO ONE EVER DID, and in the few instances where we tried to use their equipment. IT NEVER WORKED. So we assumed we were not being charged. I figured that Ms. Hobock would eventually pick up the equipment. Now I know why. THEY LIED TO US when they said there were no charges to us. THESE CROOKS WERE SIPHONING OFF CHARGES FOR TWO MACHINES even though we had only one that NEVER WORKED. If you enjoy being ripped off by crooks and thieves, North American Bancard is for you!

I called a few times on ridiculous fees and was a few times told they’d be refunded, well it never happened.
The machine will tell me communication error, but still take the Money from the customer but it’s not put in my account leaving me to pay it back, but it doesn’t ever go into my account so I wonder where it goes because it’s not given to me. But promise after promise it will be resolved.
The machine takes five attempts to do anything and they tell me it’s faulty phone wiring or interference yet I use wireless phone system.
Bad bad bad , they do not help and they do not keep their promises. Nothing ever gets done, and they’re apathetic.

If you guys were a little bit more respectful. Maybe I would have resolved my account before it going to collections. Y’alls poor customer service is getting you nowhere

This post will help: Best Merchant Accounts for Great Customer Service

-Phillip

THIS COMPANY IS THE WORST. DO NOT USE THEM.
I used them for my cc processing and have been charged over $600 without my permission AFTER I cancelled my account over a year ago. SCAM ARTISTS.

Do not believe the person try to get you in business, they will tell you free terminal, free paper(which is charge monthly), and no contract, you can cancel anytime with no fee, my business closed up , n now stuck with collection creditor in my credit report because of didn’t finish 3 years of contract …. what a liar company.

This company is a scammer. Their representative came to my office and it seems that he was a just good talker. He showed me just three pages and asked me to sign without explaining what the document is about and did not mention any cancellation fee. I signed it without noticing what I am signing since my English is not perfect. After a few months, I realized they are charging me too much, therefore, I called several times but each time I was put on hold for a long time to speak to a representative. For a $ 1000 transaction, I was charged $220. After I called the company again to ask for the reason of the high charge, the answer was ” we do not know what kind of credit card you used” and I was not able to get a refund. For this reason, I decided to return the merchandise machine and send the cancellation notice. Now you are asking me a charge of $949 cancellation fee through a letter. I mentioned that in our contract there is no cancellation fee and if there is any, I was not notified of it at the signing the contract. Of course, I am not paying $949 for a non-explained charge. I received a call again that this fee will be put on my credit if I refuse to pay it. I will hire an attorney and will report it to BBB. I do not recommend this company to anyone!

This company is the worst ripoff ever. We have a small business and used this company for processing. We have been lied to, treated badly, had to close our bank account because they continued to take money out even after we cancelled our account with them. Now they are threatening us with a debt collector. Their representative, Andre( 866-476-0797 ext 1143) even had the audacity to tell me that he did not even know who set us up to process with his company. He was a complete jerk and very unprofessional. It would take eight pages to sum up all of the fraudulent activities that this company has been allowed to get by with.

do not work with this company. they are slow, they will charge you for anything. terrible customer service. they dont even listen you to understand your problem.
They charged me $1100 because I did not return terminals I used ( Which I did not know where and when to return). I sent them back its been 3 days they received terminals but still did note refund. . I am going to update.