Global Payments 2023: Card Processing Reviews & Complaints

This Company is a big scam. They charged more than 6% for as a credit card proccessing merchant!!! Will not give me back a refund on the over charges surcharges!!!

Retracts funds from your payments. Customer service is awful. Have been told someone will get back to me about a dispute in settlement totals “shortly’. Two days later was told it takes 48-72 hours for a response. Letitia, Customer Review Specialist, reached out by email after I wrote a terrible review. Sent her two messages that still no one has contacted me. The fees they charge are high. I have never dealt with such incompetent customer support staff.

** DO NOT DO BUSINESS with Global payments.**
If I could give a negative number, I would. We have had nothing but issues with them from the beginning. It should have been a huge warning sign when we were finding “mistakes” with fees in the contract versus what had been quoted to us. Fees not listed in the contract are constantly being added. These are not just nickle and dine fees. The added reoccurring monthly fees are hundreds per month. Then there are the quarterly added fees and the annual added fees. We were also incorrectly charged PCI noncompliance fees for over a year when we were in compliance. We have made numerous calls to try to find out what fees were, corrections that needed to be made, and follow-ups from credits due.

When we initially signed with Global payments (also know as Open Edge), we were told and shown that we would save on average about $200 a month in fees. When doing a cost comparison, we found that in 2019 our overall credit card revenue went down from 2018 by 2.6%, but our fees went up 12.6%!!!

I got my business approved this week. I dealt with Rishon (from Toronto) branch.
From the very first day I got on the phone with him, he was absolutely on the ball.
I deal with many companies in Toronto, and the wait time to respond is extremely frustrating. Rishon got back to me immediately after checking with his superiors regarding some credentials required by me for my approval. He would also advise me when some one from the branch will be calling me to ask me some security questions.
Its this kind of person that upholds the companies reputation as a leading organization. When you deal with slackers, your perception of the company deteriorates immediately. You view the company as not interested in your business. Rishon is very efficient and I highly appreciate this kind of business interaction. I was approved in a matter of days. I am a happy client for dealing with an enthusiastic, and business driven person like Rishon.
Thanks
Lynette

One of the most dishonest and expensive businesses I’ve ever dealt with. After being told there were no hidden or additional fees beyond the transaction fees, I’ve been hit with monthly fees that frequently exceed the amount that I took in. There’s never a reasonable explanation, and customer service is elusive after they get into you bank account. Paypal or Square is a much better choice. For me, the fees often work out to less, and I’m not constantly looking over my shoulder.

Worst customer service ever! As a small business owner I am utterly blown away at the unacceptable business practices of this company. I worked with their customer service rep to set up my account, and accept my first payment. While I was assured that the account would accept charges of a large amount ($7000+) only to be told a week later after providing all of the clients information, my business information, repeated daily emails and calls back and forth with their risk analysis team, that my account was “the wrong account type and could only accept payments of $300 per day” Although their bank accepted the funds from my customers bank, they stll refused to release the funds to me, I was told that I had to get another form of payment from my client and that “the clients funds will be refunded to their account in 7-10 days” This did not come across in a formal letter on company letterhead it came through via email in a very unprofessional manner. When I requested a formal notice 3 days ago I received yet another email stating the funds were returned and should show in the clients account in 7-10 days. again unacceptable. STAY AWAY FROM THESE PEOPLE especially Gladys de Vera RISK ANALYST, NA RISK TEAM, GLOBAL PAYMENTS PROCESS CENTRE, INC.

Just beyond shocking service. Its been a struggle to get any response from the sales manager Joshua Ngan or Jackie Leung on even the most basic of requests. You often have to send 3 or 4 emails entitled ” please respond” over a couple of weeks before they get back to you. Absolutely not a company you want to waste your time with trying to set up a payment gate way. Beyond a joke bad.

Appalling lack of service. Whilst we’ve been paying for a card machine for over 3 weeks, it still isn’t working and I am currently on hold (for approaching 40 minutes) waiting for an answer about a third replacement pin terminal. There is simply no useful back up, it is typical of many faceless companies apparently operating successfully today. Call centres, no one taking any care or responsibility. I would recommend to try elsewhere.

I have never left a review before, this is my first one… that’s how fed up i am with GP and it’s only been a month!! It took them 3 weeks to figure out how to correctly configure my account with my gateway provider. In that time, my customers were getting error codes when trying purchase things on my online store. That means i was missing out on money to pay my bills, on top of that, batches were not getting settled. My overall experience with GP has been a nightmare! i look forward to canceling my subscription.

This is a disgusting company!!!!!

Stay away from them!

they always over charge you so you need to keep an eye on your bank account all the time, and i am horrified by their customer service!

There was a customer made a payment through the phone for two rings which are over £25 K, and this guy provided his address so we type in the card machine which shows matched so the card machine cleared the transaction, and the guy’s driver came to pick up these rings.

After two days the global payment contacted us and inform us that was a fraud, so they just recalled the money back without our explanation, and the staff simply just said if that was a phone transaction then they don’t take any responsibility so we need to face this £25k lost by ourselves.

My question is, as an small business, how can we know if the transaction is fraud or not, Global Payment has this mobile phone payment service, as long as customer provide the correct card detail and address information to us, if the payment went through, then it’s fine to us, Global Payment should increase the security and inform us for any suspicious transaction, but not after two days.

After this, they debit us £6000 straight away from our account, I was shocked when I noticed this, so I called my back to stop that, fortunately the bank took action and the £6000 came back to us.

They said they will give us 10 days time to proof everything, but why they just debit us straight away without noticification?

Later we also notices in the past 10 days payment from our customers didn’t came to our account, and we called global payment, and the staff said the money has been cleared, its our bank’s problem, they hold the money, so we called our bank, but our bank said there is no sign shows any money coming in, so we keep calling the global payment and finally a staff told us that they hold all the money because they need to recall the £6000!

This is how they treat their customer, they never listen, they just do whatever they want! in order to avoid more loose we stopped to use them immediately.

I m horrified by this company!

Now I dont know how to resolve this mess! I have to leave them!

If you still thinking of use global payment, then you will definitely regret, they are not helping your business to glew, eventually, they will cause closure of your business. Absolutely disaster !

This is my worst experience in my life, and this was my first time loose so much money in the business. Thank you Gobal Payment! you really taught me a big lesson!

I am disgusted with Global Payments and have just cancelled my account. I will use Square, simple and no fee gouging. They just took 1200$ from our account as for a complete bogus chargeback. After 6 months of battle that our job was correct and the customer was lying (SCAM i think its called) they refused to return our money. Seniors working part-time and in business for 40 years. Disgusting service!!!!!

Terrible communication with the merchandise, never notify when the dispute for the cardholder starts, in this way, merchandise loses the dispute, and Global Payments charges you for chargesback and retrieval fees, no matter if you are a legitimate merchandise. Global Payments makes you lose if the customer initiates a dispute.

I have been trying to setup an account with global payment and it seriously feels like I am stuck in the 90’s trying to get a simple account process setup. Its unbelievable I do not recommend this company and I am currently in the process of closing the account as I have been waiting over a month to just change an address on the system. Which the customer support team got wrong in the first place…

So they were charging me $10/ month up till June 16 then jumped to $260/ month. I never used the system and only took it out for emergencies. I cancelled in Sept 16, signed back and they are still pulling $260/ month. Totally unethical. Now I have to get rid of this parasite.

Global payments has to stop sending their call center to overseas. I’ve called 5 times and each time the person on the other end has been either cut off or had a hard time communicating with me. How can you use a merchant service, when the calls cannot be heard in your own country.

I’ve had to call 5 times to receive new visa/mc slips. Am not happy with the poor level of customer service and support.

Farming out your call center is a terrible way to have tech support.

I will be looking to switch services in the near future.

I’m actually being charged to replace a pinpad that is defective that they just gave me as a replacement of a faulty pinpad a week ago….I know right?!? You mean when a pinpad stops working and you get a new one that doesn’t even last a week you still have to pay for a new one? I guess. Nothing but problems with the service and no accountability from the company regarding defective and faulty pinpad’s.

Global Payments Mobile is the least user friendly application for accepting mobile payments. Creating and account is nightmarish, having tried more than a dozen times to do so. The application is create merchant account is buggy and does not recognize information input…Don’t waste your time on this one!

Terrible. Terrible. Terrible Service. Will continue charging you– changing charges without any sort of customer service to answer. They can’t find accounts and randomly shut down or change processing information. Impossible to deal with and to shut down accounts with.

This is the worst company in this business, I signed up wit authorize.com, and they thought that I do not have a merchant service so they send my information to 3 companies, after the first I receive a welcome email from all the 3 companies, I immediately called all these companies to inform them that I never signed up with them, and they need to cancel my account, the 2 companies cancelled my account and send me a cancellation email. Global payment said that they cancel the account but they never send an email, then after a month they charge my account $52.00 so I called and told them that I never signed up and that I called and cancel it, they said ok, then they charge my account $500 cancellation fee. I called my bank to dispute the charge but because it was about 10 days when i called (with business account you need to dispute charges within 2 days which is stupid rule) so since then, I have been calling them again and again, and they refuse to refund the monies, so I told them that I need the service, so I signed to get the service back, then they refunded all the money, and after that immediately, I closed my account and give them the finger. This is an evil company, and all they care about is money, no customer service, no good service, no competitive prices, just pure greed. Stay away from them and do not sign any document, and do not do business with them even if it is free.

complete rip off Rascals , thieves , took almost thousand dollars out of my account when i try to claim it back sob’s tell me its to late when it was only two days please do not give these thieves your business you’ll really regret it i promise you

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Are you with Global Payments? Learn how to resolve this complaint.

We have been processing through Global and Mercury Payment Systems for nearly 8 years. This year we have had a rash of unsupported Disputes filed. We have lost every one, even though we have supplied all signed receipts, filed rebuttals, and provided all documents that were requested. More than not, the reason why we have lost disputes that we have was because Global claims to have faxed us the info on chargeback but they have supplied no copy of a fax transmission, we never received the Notice, and when we noticed the deduction from our bank when our CPA did our monthly statement, and we responded immediately, we were told that we responded “Too late” (4-5 weeks later). Global cannot offer any documented proof that Notice was ever sent, they simply tell us that it is computer generated notice to our fax machine. Each and every one of the Disputes filed were customers that received medical/surgical services, took product, etc. One dispute was filed because the customer claims that our receptionist was “rude”. she then received services, paid by credit card, and then filed a dispute. We lost! One client took product, signed a non-transferable/non-refundable contract, then a week later had a change of heart and disputed the charges! We lost that one! The Merchant has 100% responsibility to document everything, respond in an incredibly short period, provide all that is requested, to fight for the payment that we have earned and worked for…….but Global has no responsibility to give us an appropriate time frame to respond, has no obligation to prove that they sent a Notice, and just like that, we are all paying these credit card companies, and loosing a ton of money! This is the most unfair system/company and we are seriously considering not accepting credit cards any longer! Surely we will leave Mercury/Global!!

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Are you with Global Payments? Learn how to resolve this complaint.

It appears alot of Companies who accepted card payments on the 29th October did not have the funds transfered into their accounts on 30th October as there was an issue with Global Payments system. After spending an hour on the phone trying to rectify the matter I was told they had no real idea when the issue would be resolved & when the money would show in my account. HSBC whom I bank with are now saying although theres an issue they probably will not honor standing orders due out on 1st November so people like me may find things like their rent bouncing. All the advice I got was call back Monday, so I dare say I be trying to find the time to spend another hour on the phone.

Don’t ever sign up with global payments! I am a new business owner, I sign a 3 yrs contract with GP. In the beginning they promise low rate and low fee. However that change in one year, they up both dramatically, and I didn’t read the fine prints of the notice of rate increase 3 months prior to the change, so I can’t do anything to make them adjust the rate as it was. The fees goes double and I have to sign up with other company to cut loss. I called and make sure they promise after 3 years the account will be closed. Yet, 3 years passed and still they keep on charging me 40 dollars a month. I am still trying to find ways to cut loose from them…

If you are reading this and thinking what company to choose, just remember, anything but global payment!

Global Payments are incompetent, lying scammers. Please choose ANY other card processor over them.

Last year, after several years of being quietly milked by GP, we were approached by a rep from another card processor. The deal they offered was substantially better than GP’s ripoff rates, so we decided to switch.

We informed GP by telephone on October 12 2014 that we no longer required their services and asked for them to arrange collection of their terminal ASAP. We had been advised to do this by the other company’s rep, because of GP’s reputation for attempting to scam merchants out of a “lost or stolen terminal” charge. We were assured by GP that someone would contact us from their terminal supplier to arrange collection.

A month later, we had heard nothing from them. At that time, I went into hospital and was away from my business until early January. On opening mail, I found that GP had written 2 days after I went into hospital, saying that they had been unable to contact me to arrange collection. They had also subsequently written informing me that I would be charged for non-return of the terminal. I immediately rang their customer services and explained that the mail had not been read, due to my hospitalisation. The Filipino call-centre agent assured me that I would not be charged.

Later, I noticed that despite that assurance, my account had been raided by GP on December 24 for £288 “terminal charge”. There then followed numerous wasted hours speaking to barely understandable “customer service” agents in the Phillipines, being lied to, fobbed off and stonewalled. E-mail contact with someone called Martin, also of their alleged “Customer Service” department also got me nothing more than a lecture on not opening my mail promptly!

In communication with Martin, it transpired that GP’s failure to contact me was due to their employees dialling the wrong number! Despite this, I was informed that I would have to wait until the terminal had been returned to stock with their supplier, Igenico.

after much more wasted phone time, I eventually got them to collect the terminal on january 9th. following collection, which I got signed for, I again contacted Martin to demand an immediate refund, as their terminal was now in the hands of their courier. No, I’d have to wait until it was back in stock.

today January 19th, I again phoned them and wasted yet more of my time talking to another filipino lady who had no clue and no authority. Eventually, after keeping me on hold for several minutes, she passed me to her supervisor, who told me that although Igenico had verbally confirmed receipt of the terminal, we couldn’t have our refund until they’d sent a written report. We demanded that someone in authority call us back.

About an hour later, we were called by someone called Giam Orteg, who claimed to be a supervisor. He told us that Ingenico hadn’t received the terminal because of bad weather. We told him that either he, or the previous, female, supervisor was lying to us. we asked to be transferred to someone in management or for him to get someone in management to call us. He claimed to be unable to do this. Eventually, we got Igenico’s number from him.

We called Igenico, where a charming lady in logistics, called Jane, was instantly able to tell us that, Yes, they’d received the terminal but it was amongst others awaiting scanning back into stock. We asked her to contact GP and confirm this fact, which she did.

about an hour later, Mr Ortega rang to say that Igenico had called and that GP would “make an exception in this case” and process the refund. I asked how soon would the money be back in my account. He told me it would take up to 12 days! they intend to hold onto MY money, following THEIR mistake, for up to 12 days!

To add insult to injury, no apology has been made by GP for their mistake, for their lies and mis-information, or for the stress caused to us at what is already a difficult time by their appalling excuse for a customer service.

My advice to any small business looking for a card services firm is DO NOT USE GLOBAL PATMENTS!

What a scam they have. I canceled them over three years ago now and I just received a charge on $250!! I cannot believe that they still have access to my checking account still after three years?? After I contact them they tell me that it is because I didn’t return the terminal!! I owned the terminal outright before I even signed up with them. She tells me sorry once it charged your stuck. She sent me a copy of a contract that for one, wasn’t even signed, and second of all it wasn’t even the same contract that I signed, (yes I did find my copy after all). What a scam they have going on for them. I am still trying to get my money back!! So let me tell you, if you terminate them make sure you block them from your checking account because they will help themselves anytime they want to, even 3 1/2 years later!!! Global/Citadeleftinc. Beware

Global Payments raised my rates TWICE this year. The sales rep will sign you up by offering low rates. 2 months later, the rates will go up. I am paying 3 times MORE than I was with my previous processor. DO NOT SIGN UP WITH THESE PEOPLE.

Do not sign up with Global or any of their affiliates. The salesmen they use will tell you anything to get you signed up. They are worse than buy here pay here car salesmen! Then the monthly fees start kicking in. They even fee your for delivering an online statement. They also fee your for canceling an account EVEN WHEN YOU ARE OUT OF CONTRACT! I have never in my 20 yrs of business dealt with a more greedy dishonest company. We are going to remove Global from all 6 of our locations as soon as possible!

I have a seasonal garden business in Georgia and just started using Global last April. I was not told about all the hidden fees and I was not told that they had a seasonal program . In October , when or business started to slow down , the fees started to increase. In 3 months the fees went from $88 to $143. I’ve had it!! I think it’s time to notify the Attorney General— maybe a class action suit.

Not sure if this is the appropriate location to post this, but I am writing due to issues I have with Global payment right now as a check writer. I have decent credit (not that it matters) do not write bad checks and always have money in my account (since I work 6 days a week leaving no time to spend it). I have had two checks declined in the last week due to Global payments. One from a grocery store and one from an auto parts store. I don’t have any debt in collections, have not received anything in the mail, on the compter or on my phone explaining what is going on despite having called their automated line and requesting a report on the declined checks. Not a big fan of Global.