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SekureCard Merchant Solutions appear to be the same merchant account provider operating in the U.S. and possibly Canada. There is a significant amount of evidence online indicating that they are all primarily resellers of North American Bancard — one of our worst-rated merchant account providers. Sekure Merchant Solutions advertises its incorporation of PayAnywhere as a POS solution.
Sekure Merchant Solutions Payment Processing
Sekure Merchant Solutions processes all major debit and credit cards for small businesses. Their services include POS systems, EMV swipers, e-commerce solutions, mobile payments, and a virtual terminal.
Location & Owners
Sekure Merchant Solutions is headquartered at 12 1501 Broadway Fl 12, New York, NY 10036-5505. Jeff Ramaglia is listed as the president of SekureCard. Frank Dalphond and Misha Artzy are also listed as co-founders of the company, along with Ramaglia.
Table of Contents
- Costs & Contract: Appears to offer a three-year contract through North American Bancard with…
- Complaints & Service: Complaints number more than 75 on…
- BBB Rating: Has an “A+” rating and has received 75 complaints and 230 reviews in the past 3 years. The company has been…
- Sales & Marketing: Appears to rely on telephone appointment setters and has…
Should You Trust Sekure Merchant Solutions?
Lawsuits, Reviews & Complaints
Here's Who We Trust.
Live Customer Support
Most Common Complaint
Annoying Sales Calls
There are currently over 80 negative Sekure Merchant Solutions reviews online, many of which accuse the company of being a scam. By far the largest issue mentioned in Sekure Merchant Solutions complaints is the company’s telemarketing strategy, which they allege is generally aggressive, deceptive, and rude. Additional issues include extremely high cancellation fees, increased rates after signing, and difficulty canceling service. If you have your own Sekure Merchant Solutions review to make, please do so in the comments below.
Fake Review Claims
We have also found some positive testimonials about SekureCard’s services, although the validity of these reports is usually called into question by other reviewers. Some merchants have reported to us that SekureCard claims that “most of the reviews you see online are from other processors . There is allot of competition out there.” However, we have seen nothing to corroborate this claim.
SekureCard Lawsuits and Fines
In August 2018, SekureCard (DBA First Choice Payment Solutions) settled a class-action lawsuit in the United States District Court for the Northern District of Illinois for $6,250,000. The settlement “resolves a lawsuit involving allegations that [SekureCard] made telemarketing calls from July 26, 2013, through February 1, 2018, on cellular telephone lines using an automatic telephone dialing system or artificial or prerecorded voice.” Merchants were eligible to file a claim if “between July 26, 2013 through February 1, 2018, [SekureCard] called you on a cellular telephone using an automatic telephone dialing system or prerecorded voice.” However, the filing deadline has officially passed.
Sekure Merchant Solutions Customer Service Options
Overall, the company’s inability to effectively regulate its sales calls reflects poorly on its organization, but there are not many complaints directly criticizing the company’s customer service. SekureCard therefore receives an average “C” grade in this section.
We have located multiple Sekure Merchant Solutions customer service numbers:
(866) 710-7382 – Toll-Free Customer Service
(866) 976-3406 – Customer Service Fax
(866) 710-7382 – Sales
(888) 228-5578 – Sales Fax
Sekure Merchant Solutions also features live chat support and a customer support form on its website. It also offers customer service emails at:
Is the BBB Rating for Sekure Merchant Solutions Accurate?
Better Business Bureau Profile
See Which Processors Offer No Monthly Fees And No Contracts.
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Almost 80 Complaints
Sekure Merchant Solutions has been accredited by the Better Business Bureau since 2012. As of this review, the company has an “A+” rating with the BBB and has had 75 complaints filed against it in the last 36 months. Only 37 of these 75 complaints were resolved by the company to the satisfaction of the merchant. The remaining 38 were resolved to the dissatisfaction of the merchant or received no final response.
What Merchants Say
SekureCard has also received 230 informal reviews on its profile. The negative reviews have increased in recent months, mostly due to Sekure Merchant Solutions’ persistent telemarketing efforts. The most recent negative review describes a strange interaction where Sekure allegedly took a call meant for Square:
I called Square to get a replacement on my reader. The phone call was intercepted by Sekure Merchant Solutions. I am not sure how that happen but it left me feeling fooled and void of trust. It seemed to be a bait and switch scam. After reading all of the complaints online it appears my instincts were correct.
Merchants in these situations would benefit from how to shut down sales calls, especially when the conduct of sales representatives becomes aggressive or turns into harassment.
A “C” Performance
In light of this information, we have adjusted the BBB’s rating to a “C.”
How Expensive is Sekure Merchant Solutions Service?
Rates, Fees, and Contract Terms
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Monthly & Annual Fees
1.00% - 4.99%
Long-Term Contract With Cancellation Fees
According to Sekure Merchant Solutions reviews, the standard Sekure Merchant Solutions rates and contract appear to involve a three-year agreement through North American Bancard with a Liquidated Damages early termination fee, expensive tiered pricing, and various other fees. We are unable to locate specifics about PCI Compliance fees or monthly minimum fees because these terms vary depending on a merchant’s size, business type, and time in business. It should be noted that we have found no evidence of SekureCard providing a merchant account through any other providers besides North American Bancard.
Beware Liquidated Damages
The primary factor lowering Sekure Merchant Solutions’ rating in this section is its apparent inclusion of a Liquidated Damages clause in its contracts. A Sekure Merchant Solutions fee for liquidated damages is calculated by taking either a set amount (sometimes about $25) or a merchant’s average monthly processing costs and multiplying that amount by the remaining months in a contract. This effectively forces a merchant to buy out the rest of the contract upon early cancellation, and it can cost merchants in excess of $900. We consider this type of fee to be excessive. SekureCard offers average to below-average contract terms in our assessment, and it is our belief that merchants would be better off looking for cheaper merchant account providers. We have accordingly lowered Sekure Merchant Solutions’ rating in this section.
Does Sekure Merchant Solutions Use Deceptive Marketing?
Advertising & Sales Strategy
Audit Your Current Statement To Find Its Hidden Fees
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Uses Independent Resellers
Promotes Deceptive Rate Quotes
Discloses All Important Terms
Sekure Merchant Solutions appears to market itself primarily through telemarketing. The vast majority of Sekure Merchant Solutions complaints about the company cite aggressive, repeated sales calls from Sekure Merchant Solutions representatives, sometimes in defiance of merchant requests to stop calling. This problem should be easily corrected, and the fact that it hasn’t been indicates a troubling lack of organization within the company. This does not compare favorably to our list of best credit card processors. However, a larger problem with Sekure Merchant Solutions has to do with how it represents itself.
There’s More To The Story
The Sekure Merchant Solutions website emphasizes the company’s mission to educate merchants and lower their rates, even including prompts for merchants to undergo a free initial statement analysis. These websites generally push a message of merchant advocacy, presenting the company as more of a referral service than a sales organization. The trouble with this representation is that we have located multiple sources online indicating that Sekure Merchant Solutions is simply a reseller of North American Bancard’s merchant services rather than an independent rate review service. If this is the case, then Sekure Merchant Solutions is going to great lengths to paint itself as something it is not. There is currently no mention of North American Bancard on the Sekure Merchant Solutions website, and the company does not disclose at any point that it is affiliated with any particular processor. Some merchants have reported receiving service from both Global Payments and North American Bancard through Sekure Merchant Solutions, but North American Bancard is simply a reseller of Global Payments.
Expect Only One Option
As far as we are able to determine at this time, Sekure Merchant Solutions’ primary mission is to sell North American Bancard contracts, and merchants should keep this in mind when they receive a call from the company. We also encourage merchants to check out our list of the providers of the best merchant accounts.