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Sekure Merchant Solutions 2023: Reviews & Complaints
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Sekure Merchant Solutions appear to be the same merchant account provider operating in the U.S. and possibly Canada. There is a significant amount of evidence online indicating that all versions Sekure Merchant Solutions are primarily resellers of North American Bancard — one of our worst-rated merchant account providers. Sekure Merchant Solutions advertises its incorporation of PayAnywhere as a POS solution.
Sekure Merchant Solutions Payment Processing
Sekure Merchant Solutions processes all major debit and credit cards for small businesses. They offer a variety of payment processing solutions, including traditional swipe and dip terminals, as well as e-commerce and mobile payment processing.
Point of Sale (POS) Systems
Sekure Merchant Solutions provides POS systems that enable businesses to manage their sales, inventory, and payment processing. The POS systems come with features such as inventory management, employee management, and customer management. Additionally, the platform offers POS systems that can be customized to meet the specific needs of a business.
Sekure Merchant Solutions provides businesses with a virtual terminal that allows them to accept payments from anywhere. The virtual terminal can be accessed through any web-enabled device, making it easy for businesses to process payments on the go. The virtual terminal also comes with features such as recurring payments and electronic invoicing.
Sekure Merchant Solutions provides e-commerce solutions that enable businesses to sell products and services online. The platform supports various e-commerce platforms, including Shopify, WooCommerce, and Magento. Additionally, it provides users with a virtual terminal that allows them to accept payments over the phone or through email.
Fraud Protection Services
Sekure Payment Experts offers a variety of fraud protection services to help businesses protect themselves from fraud. These services include real-time fraud detection, chargeback protection, and merchant alerts.
Location & Owners
Sekure Merchant Solutions is headquartered at 12 1501 Broadway Fl 12, New York, NY 10036-5505. Jeff Ramaglia is listed as the president of SekureCard. Frank Dalphond and Misha Artzy are also listed as co-founders of the company, along with Ramaglia.
Table of Contents
- Costs & Contract: Appears to offer a three-year contract through North American Bancard with…
- Complaints & Service: Complaints number more than 75 on…
- BBB Rating: Has an “A+” rating and has received 76 complaints and 199…
- Sales & Marketing: Appears to rely on telephone appointment setters and has…
Sekure Merchant Solutions Customer Reviews
Here's What Their Clients Say
|Live Customer Support||Yes|
|Most Common Complaint||Sales Tactics|
Annoying Sales Calls
There are currently over 80 negative Sekure Merchant Solutions reviews online, many of which accuse the company of being a scam. By far the largest issue mentioned in Sekure Merchant Solutions’ complaints is the company’s telemarketing strategy, which they allege is generally aggressive, deceptive, and rude. Additional issues include extremely high cancellation fees, increased rates after signing, and difficulty canceling service. If you have your own Sekure Merchant Solutions review to make, please do so in the comments below.
Fake Review Claims
We have also found some positive testimonials about SekureCard’s services, although the validity of these reports is usually called into question by other reviewers. Some businesses have reported to us that SekureCard claims that “most of the reviews you see online are from other processors . There is allot of competition out there.” However, we have seen nothing to corroborate this claim.
SekureCard Lawsuits and Fines
In August 2018, SekureCard (DBA First Choice Payment Solutions) settled a class-action lawsuit in the United States District Court for the Northern District of Illinois for $6,250,000. The settlement “resolves a lawsuit involving allegations that [SekureCard] made telemarketing calls from July 26, 2013, through February 1, 2018, on cellular telephone lines using an automatic telephone dialing system or artificial or prerecorded voice.” Businesses were eligible to file a claim if “between July 26, 2013 through February 1, 2018, [SekureCard] called you on a cellular telephone using an automatic telephone dialing system or prerecorded voice.” However, the filing deadline has officially passed.
Sekure Merchant Solutions Customer Support Options
Overall, the company’s inability to effectively regulate its sales calls reflects poorly on its organization, but there are not many complaints directly criticizing the company’s customer service. SekureCard therefore receives an average “C” grade in this section.
Sekure Merchant Solutions Customer Service Numbers
- (866) 710-7382 – Toll-Free Customer Service
- (866) 976-3406 – Customer Service Fax
- (866) 710-7382 – Sales
- (888) 228-5578 – Sales Fax
Other Support Options
Sekure Merchant Solutions Online Ratings
Here's How They Rate Online
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Almost 80 Complaints
Sekure Merchant Solutions has been accredited by the Better Business Bureau since 2012. As of this review, the company has an “A+” rating with the BBB and has had 76 complaints filed against it in the last 36 months.
What Merchants Say
SekureCard has also received 199 informal reviews on its profile. The negative reviews have increased in recent months, mostly due to Sekure Merchant Solutions’ persistent telemarketing efforts. The most recent negative review describes unwanted telephone marketing:
I keep getting phone calls from these people saying that they are doing an analysis on my current account and want a statement emailed to them from our current carrier. I have told them several times that I am not interested. They call back over and over. NOT HAPPY LEAVE ME ALONE!
Clients in these situations would benefit from how to shut down sales calls, especially when the conduct of sales representatives becomes aggressive or turns into harassment.
A “C” Performance
In light of this information, we have adjusted the BBB’s rating to a “C.”
Sekure Merchant Solutions Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Undisclosed|
|Processing Rates||1.00% - 4.99%|
Long-Term Contract With Cancellation Fees
According to Sekure Merchant Solutions reviews, the standard Sekure Merchant Solutions rates and contract appear to involve a three-year agreement through North American Bancard with a Liquidated Damages early termination fee, expensive tiered pricing, and various other fees. We are unable to locate specifics about PCI Compliance fees or monthly minimum fees because these terms vary depending on a business’ size, business type, and time in business. It should be noted that we have found no evidence of SekureCard providing a merchant account through any other providers besides North American Bancard.
Beware Liquidated Damages
The primary factor lowering Sekure Merchant Solutions’ rating in this section is its apparent inclusion of a Liquidated Damages clause in its contracts. A Sekure Merchant Solutions fee for liquidated damages is calculated by taking either a set amount (sometimes about $25) or a business’ average monthly processing costs and multiplying that amount by the remaining months in a contract. This effectively forces a client to buy out the rest of the contract upon early cancellation, and it can cost business owners in excess of $900. We consider this type of fee to be excessive. SekureCard offers average to below-average contract terms in our assessment, and it is our belief that businesses would be better off looking for cheaper merchant account providers. We have accordingly lowered Sekure Merchant Solutions’ rating in this section.
Sekure Merchant Solutions Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
Sekure Merchant Solutions appears to market itself primarily through telemarketing. The vast majority of Sekure Merchant Solutions complaints about the company cite aggressive, repeated sales calls from Sekure Merchant Solutions representatives, sometimes in defiance of clients’ requests to stop calling. This problem should be easily corrected, and the fact that it hasn’t been indicates a troubling lack of organization within the company. This does not compare favorably to our list of best credit card processors. However, a larger problem with Sekure Merchant Solutions has to do with how it represents itself.
There’s More To The Story
The Sekure Merchant Solutions website emphasizes the company’s mission to educate businesses and lower their rates, even including prompts for clients to undergo a free initial statement analysis. These websites generally push a message of business advocacy, presenting the company as more of a referral service than a sales organization. The trouble with this representation is that we have located multiple sources online indicating that Sekure Merchant Solutions is simply a reseller of North American Bancard’s merchant services rather than an independent rate review service. If this is the case, then Sekure Merchant Solutions is going to great lengths to paint itself as something it is not. There is currently no mention of North American Bancard on the Sekure Merchant Solutions website, and the company does not disclose at any point that it is affiliated with any particular processor. Some clients have reported receiving service from both Global Payments and North American Bancard through Sekure Merchant Solutions, but North American Bancard is simply a reseller of Global Payments.
Expect Only One Option
As far as we are able to determine at this time, Sekure Merchant Solutions’ primary mission is to sell North American Bancard contracts, and business owners should keep this in mind when they receive a call from the company. We also encourage businesses to check out our list of the providers of the best merchant accounts.
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