Sekure Merchant Solutions Overview
A Sales Arm of North American Bancard
SekureCard Merchant Solutions appear to be the same merchant account provider operating in the U.S and possibly Canada. There is a significant amount of evidence online indicating that they are all primarily resellers of North American Bancard — one of our worst-rated merchant account providers. Sekure Merchant Solutions advertises its incorporation of PayAnywhere as a POS solution.
Sekure Merchant Solutions Location and Owners
Headquartered in 1501 Broadway Fl 12, New York, NY 10036-5505. Jeff Ramaglia is listed as the president of SekureCard
Sekure Merchant Solutions Review Table of Contents
- Costs & Contract: Sekure Merchant Solutions appears to offer a three-year contract through North American Bancard with a liquidated damages-style early termination fee.
- Complaints & Service: Sekure Merchant Solutions has received more than 75 public complaints.
- BBB Rating: Sekure Merchant Solutions has an “A+” rating and has received 79 complaints and 485 reviews in the past 3 years. The company has been accredited by the Better Business Bureau since 2012.
- Sales & Marketing: Sekure Merchant Solutions appears to rely on telephone appointment setters and has received a moderate number of complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Sekure Merchant Solutions.
Types of Businesses Served
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Sekure Merchant Solutions Rates, Fees, and Costs
|Swiped Rate||1.00% - 4.99%|
|Keyed-in Rate||1.00% - 4.99%|
|PCI Compliance Fee||Undisclosed|
|Equipment Lease||48 Month (locked)|
Long-Term Contract With Cancellation Fees
According to merchant complaints, the standard Sekure Merchant Solutions contract appears to be a three-year agreement through North American Bancard with a Liquidated Damages early termination fee, expensive tiered pricing, and various other fees. We are unable to locate specifics about PCI Compliance fees or monthly minimum fees because these terms vary depending on a merchant’s size, business type, and time in business. It should be noted that we have found no evidence of SekureCard providing a merchant account through any other providers besides North American Bancard.
Beware Liquidated Damages
The primary factor lowering Sekure Merchant Solutions’ rating in this section is its apparent inclusion of a Liquidated Damages clause in its contracts. A Liquidated Damages fee is calculated by taking either a set amount (sometimes about $25) or a merchant’s average monthly processing costs and multiplying that amount by the remaining months in a contract. This effectively forces a merchant to buy out the rest of the contract upon early cancellation, and it can cost merchants in excess of $900. We consider this type of fee to be excessive. SekureCard offers average to below-average contract terms in our assessment, and it is our belief that merchants would be better off looking for cheaper merchant account providers. We have accordingly lowered Sekure Merchant Solutions’ rating in this section.Are you happy with your Sekure Merchant Solutions fees? Tell us about them before your go!
Sekure Merchant Solutions Complaints & Customer Reviews
|Live Customer Support||Yes|
|Most Common Complaint||Sales Tactics|
Annoying Sales Calls
There are currently over 60 Sekure Merchant Solutions negative reviews online, many of which accuse the company of being a scam. By far the largest issue mentioned by complainants is the company’s telemarketing strategy, which they allege is generally aggressive, deceptive, and rude. Additional issues include extremely high cancellation fees, increased rates after signing, and difficulty cancelling service.
Fake Review Claims
We have also found some positive testimonials about SekureCard’s services, although the validity of these reports is usually called into question by other reviewers. Some merchants have reported to us that SekureCard claims that “most of the reviews you see online are from other processors . There is allot of competition out there.” However, we have seen nothing to corroborate this claim.
In August 2018, SekureCard (DBA First Choice Payment Solutions) settled a class-action lawsuit in the United States District Court for the Northern District of Illinois for $6,250,000. The settlement “resolves a lawsuit involving allegations that [SekureCard] made telemarketing calls from July 26, 2013 through February 1, 2018 on cellular telephone lines using an automatic telephone dialing system or artificial or prerecorded voice.” Merchants were eligible to file a claim if “between July 26, 2013 through February 1, 2018, [SekureCard] called you on a cellular telephone using an automatic telephone dialing system or prerecorded voice.” However, the filing deadline has officially passed.
SekureCard Customer Support Options
Overall, the company’s inability to effectively regulate its sales calls reflects poorly on its organization, but there are not many complaints directly criticizing the company’s customer service. SekureCard therefore receives an average “C” grade in this section.
Sekure Merchant Solutions BBB Rating Summary
Key Points - BBB
|Product & Service Complaints||30|
|Billing & Collection Complaints||7|
|Advertising & Sales Complaints||29|
|Guarantee & Warranty Complaints||0|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Nearly 70 Complaints
Sekure Merchant Solutions has been accredited by the Better Business Bureau since 2012. As of this review, the company has an “A+” rating with the BBB and has had 67 complaints filed against it in the last 36 months. 35 of those complaints stemmed from advertising or sales issues, 7 from billing or collection issues, and another 36 from problems with Sekure’s products or services. Of the 67 total complaints, 45 were successfully resolved, while 22 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.
What Merchants Say
SekureCard has also received 519 informal reviews on its profile. The negative reviews have increased in recent months, mostly due to Sekure Merchant Solutions’ persistent telemarketing efforts, as the most recent review details:
Guy just called and basically told me I’m a horrible business man because I’m not doing what I can to save money. Sometimes it’s not worth it to ‘save’ money and what we use is now has been working great for us. The way they talk to people, it almost feels like I’m talking to someone who is trying run a scam. Horrible way to do business. Fight with a potential client to get their business. Great Job!
Merchants in these situations would benefit from how to shut down sales calls, especially when the conduct of sales representatives becomes aggressive or turns into harassment.
A “C” Performance
In light of this information, we have adjusted the BBB’s rating to a “C.”
Truth In Marketing & Advertising
|Uses Independent Resellers||Yes|
|Promotes Deceptive Rate Quotes||No|
|Discloses All Important Terms||No|
Sekure Merchant Solutions appears to market itself primarily through telemarketing. The vast majority of complaints about the company cite aggressive, repeated sales calls from Sekure Merchant Solutions representatives, sometimes in defiance of merchant requests to stop calling. This problem should be easily corrected, and the fact that it hasn’t indicates a troubling lack of organization within the company. However, a larger problem with Sekure Merchant Solutions has to do with how it represents itself.
There’s More To The Story
The Sekure Merchant Solutions website emphasizes the company’s mission to educate merchants and lower their rates, even including prompts for merchants to undergo a free initial statement analysis. These websites generally push a message of merchant advocacy, presenting the company as more of a referral service than a sales organization. The trouble with this representation is that we have located multiple sources online indicating that Sekure Merchant Solutions is simply a reseller of North American Bancard’s merchant services rather than an independent rate review service. If this is the case, then Sekure Merchant Solutions is going to great lengths to paint itself as something it is not. There is currently no mention of North American Bancard on the Sekure Merchant Solutions website, and the company does not disclose at any point that it is affiliated with any particular processor. Some merchants have reported receiving service from both Global Payments and North American Bancard through Sekure Merchant Solutions, but North American Bancard is simply a reseller of Global Payments.
Expect Only One Option
As far as we are able to determine at this time, Sekure Merchant Solutions’ primary mission is to sell North American Bancard contracts, and merchants should keep this in mind when they receive a call from the company.
Sekure Merchant Solutions Marketing Example
About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services
I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.
From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.