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A Robust Mobile Payments Platform
PayAnywhere, sometimes spelled as “Pay Anywhere,” is a mobile credit card processing service offered by North American Bancard. However, this service warrants its own review because it is a departure from North American Bancard’s traditional merchant services. It should be noted that even though the service is powered by North American Bancard, the actual processor of the credit card transactions is Global Payments. The company also offers a tablet-based point-of-sale system called PayAnywhere Storefront in addition to its two mobile phone card readers.
PayAnywhere Payment Processing
PayAnywhere processes all major debit and credit cards for all business types. The company specifically focuses on its PayAnywhere software which includes a mobile app, a virtual terminal, invoicing, recurring billing, employee tools, inventory tools, data analytics, PCI Plus security, next-day funding. The software also is also included with PayAnywhere’s hardware offerings which include smart terminals, smart point-of-sale, mobile readers, and accessories such as printers, docks, and cash drawers.
A Growing Processing Service
PayAnywhere is North American Bancard’s answer to Square’s mobile credit card processing service. The service appears to have launched in 2010, but it has not enjoyed the same kind of buzz and popularity as Square. Even so, PayAnywhere has been garnering an increasing amount of media attention and has outlasted Intuit’s GoPayment as well as a few other early mobile competitors.
PayAnywhere Location & Ownership
PayAnywhere is headquartered at 250 Stephenson Hwy. Troy, Mi 48083. Marc Gardner is the president and CEO of North American Bancard.
PayAnywhere Review Table of Contents
- Costs & Contract: Month-to-month contract with no early termination fee of…
- Complaints & Service: More than 300 public complaints regarding…
- BBB Rating: Currently has an “A+” rating with the Better Business Bureau and is not accredited. The company has received…
- Sales & Marketing: Hires independent sales agents and has received some complaints about…
Should You Trust PayAnywhere?
Lawsuits, Reviews & Complaints
Here's Who We Trust.
Total Online Complaints
Live Customer Support
Most Common Complaint
High Complaint Total
We are currently able to locate over 300 PayAnywhere negative reviews, many of which describe the company as a scam or ripoff. Although the company has a very large client base and should be expected to have some complaints, it has seen a steady increase in complaints since our last update. Two major themes are consistently mentioned by complainants: As noted earlier in this review, PayAnywhere holds funds in order to reduce the risk of fraud. Additionally, the company’s policies seem to have a broad definition of which types of transactions qualify as fraudulent, which has resulted in numerous complaints from seemingly legitimate merchants.
There have also been a few merchants reporting that PayAnywhere charged other fees in addition to the processing fee. PayAnywhere’s full pricing can be found here, but we have found reports of other possible fees that include a $25 Chargeback fee, a $25 NSF fee (Non-Sufficient Funds), and a $15 “Retrieval” fee which is left undefined. If you have experienced fees outside of the processing fees or those listed in PayAnywhere’s disclosed pricing, please leave a review in our comment section below detailing your experience.
In March of 2017, a class-action lawsuit was filed against PayAnywhere in California. The suit, Gerald McGhee v. North American Bancard LLC, alleges fraudulent business practices such as intentional misrepresentation, unjust enrichment, and a breach of good faith and fair dealing. The case is yet to reach a resolution. This, coupled with North American Bancard’s other legal issues is a cause for concern for merchants considering the PayAnywhere platform.
PayAnywhere Customer Service Options
A common complaint is of receiving poor and unprofessional customer service when calling into PayAnywhere’s customer support. It appears that the calls are routed to the same call centers as regular North American Bancard customers, which also rates poorly in this category and falls way short of what we expect from top-rated credit card processors for customer service. This definitely diminishes the edge over Square that PayAnywhere might have achieved by providing live customer support.
We have located multiple PayAnywhere customer service numbers:
(877) 387-5640 – Toll-Free General Customer Service
(888) 579-4787 – Equipment Setup
PayAnywhere also offers live chat, a chatbot, and a support library on its website.
Is the BBB Rating for PayAnywhere Accurate?
Better Business Bureau Profile
See Which Processors Offer No Monthly Fees And No Contracts.
Product & Service Complaints
Billing & Collection Complaints
Advertising & Sales Complaints
Guarantee & Warranty Complaints
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Over 10 Complaints
Pay Anywhere currently holds an “A+” grade with the BBB and is not accredited. It should be noted that at the time of a recent review, Pay Anywhere’s BBB account was under review with the BBB and has since been restored. In being restored, the company’s previous complaints and reviews have been effectively wiped, meaning that the current numbers do not represent the company’s overall complaint totals. The company’s profile is currently showing 15 complaints in the last 36 months. 5 of the complaints were due to a problem with a product or service, 8 were billing or collections issues, 1 was a delivery problem, and 1 was an issue with advertising or sales. Only 5 of these 15 complaints were resolved by the company to the satisfaction of the merchant. The remaining 10 were resolved to the dissatisfaction of the merchant or received no final response. Before the profile wipe, Pay Anywhere had 139 complaints in the prior 3 years, with only 19 complaints resolved to the merchant’s satisfaction.
What Merchants Say
In addition to the 15 complaints filed with the BBB against Pay Anywhere, there have been 10 informal reviews. Of those reviews, all were 1-star reviews. A recent negative review refers to unexpected charges, difficult equipment setup, and poor customer support:
If I could leave no stars I would. I started out thinking this was a legit good company with great rates. My equipment stopped working and after MANY attempts to fix it with tech support I FINALLY figured it out on my own. Now my card reader is charging my customers multiple times for single transactions. I tried to discuss this matter with customer service and she was no help at all. She could not refund me for the processing fee I paid on a transaction I did not put through. Could not explain to me why my reader was charging customers 3 and 4 times, as separate transactions. She also could not put me through to another representative that could help. I have been trying to reach my rep directly for over a week with no help at all.
Merchants can avoid situations like this by choosing a provider with a history of great customer service.
“C” Level Performance
In light of the company’s complaint total and resolution ratio, we have adjusted the BBB’s rating to a “C.”
How Expensive is PayAnywhere Service?
Rates, Fees, and Contract Terms
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3.49% + $0.19
Monthly Minimum Fee
Monthly Service Fee
$3.99 Per Month
2-in-1 Card Reader
$29.95 Per Additional Reader
3-in-1 Card Reader
$49.95 Per Additional Reader
As of this review, PayAnywhere’s smartphone app has no setup fees, no monthly fees, and no cancellation fees, and it comes with a free card reader that plugs into the audio jack of compatible smartphones. Merchants can buy additional 2-in-1 readers for $29.95 and 3-in-1 Bluetooth Credit Card Readers for $49.95. PayAnywhere’s “Pay As You Go” plan offers processing fees that are similar to those of Square and GoPayment with a 2.69% fee for sliding a credit or debit card through the attached card reader and 3.49% plus $0.19 for keyed transactions. These rates apply to all card brands, including Discover and American Express. The company also charges a monthly inactivity fee of $3.99 for merchants who do not process a transaction for over 12 months.
Standard PayAnywhere Plan
Merchants who opt for the company’s “Standard” plan and use PayAnywhere Storefront will pay 1.69% per Qualified swiped transaction, 2.69% per Non-Qualified swiped transaction, and 3.69% plus $0.19 per keyed-in transaction. Storefront users will also pay a basic service fee of $12.95 per month and a monthly minimum fee of $79 if monthly volume is at or less than $5,000. PayAnywhere Storefront also provides a free tablet to each merchant. As of this review, the service is compatible with most current Apple devices (iPhone, iPad, iTouch), Android (2.4 or later), and many Blackberry models.
Frozen Accounts and Fund-Holds
Since our last review, PayAnywhere has received a consistent stream of complaints regarding its cash reserve and termination policies. Like many of its competitors, the company appears to commonly freeze accounts or withhold large payments in anticipation of potential chargebacks. The problem is that PayAnywhere appears to provide little notice or justification for these holds, effectively keeping merchants from their own money without their knowledge. This does not compare favorably to our list of best credit card processors.
Does PayAnywhere Use Deceptive Marketing?
Advertising & Sales Strategy
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Employs Independent Resellers
Advertises Deceptive Rates
Discloses All Important Terms
No Deceptive Advertising
PayAnywhere does not appear to use any deceptive marketing or sales tactics in its official sales materials. It looks as though the company primarily markets its service through advertising, public relations, strategic partnerships, and referrals from North American Bancard. This compares favorably to our list of best credit card processors.
Some merchants have reported that, like Square, PayAnywhere fails to mention prior to account setup that it may hold funds to mitigate risk. Specifically, merchants complain that the company holds large amounts of funds with no prior warning of its hold policies and that the company takes a long time to release these funds. We have lowered the score of this section to reflect merchants’ sentiment that PayAnywhere’s marketing is slightly misleading when it comes to its fraud prevention policies.