A Robust Mobile Payments Platform
PayAnywhere, sometimes spelled as “Pay Anywhere,” is a mobile credit card processing service offered by North American Bancard; however, PayAnywhere warrants its own review because the service is a departure from North American Bancard’s typical merchant account setup. It should be noted that even though the service is powered by North American Bancard, the actual processor of the credit card transactions is Global Payments. In addition to its two mobile phone card readers, PayAnywhere also offers a tablet-based point-of-sale system called PayAnywhere Storefront.
A Growing Processing Service
PayAnywhere is North American Bancard’s answer to Square’s mobile credit card processing service. The service appears to have launched in 2010, but it has not enjoyed the same kind of buzz and popularity as Square. Even so, PayAnywhere has been garnering an increasing amount of media attention and has outlasted Intuit’s GoPayment as well as a few other early mobile competitors. Marc Gardner is listed as the president and CEO of North American Bancard.
PayAnywhere Review Table of Contents
- Costs & Contract: PayAnywhere offers a month-to-month contract with no early termination fee.
- Complaints & Service: PayAnywhere has received more than 300 public complaints.
- BBB Rating: PayAnywhere does not currently have a rating with the Better Business Bureau.
- Sales & Marketing: PayAnywhere hires independent sales agents and has received some complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With PayAnywhere
This company has charged me over 900.00 with not once using , due to covid
I called last month to cancel and was told it was canceled, today they charged me 179.00 even though my acct says closed when i log in, called Bank to put a stop on all payments last month and today Bank said 179.00 was put through under another name, was told some companies will do that if they can get away with it, so today i filed a fraud against them, next i will sue them for my 900.00 back
Stay away from this company its horrible
I have used this company for 15 years and I never paid attention to the fees. My bank account was breached so I had to get new bank accounts. I just received a very unprofessional message that sounded like a collection call from them. I tried to call them back and couldn’t get through. I am not sure why they called.
Thats me i didnt pay attention to my bank and they were charging me 179.00 a month and Ive never used the chip reader or their services at all
So angry with this company
This company claims to have a Pay as You Go program with a flat rate of 2.69% for swiped, dipped, or tapped transactions. However, they are currently billing me 2.69% + .19 per transaction. They claim that this was part of a repricing project due to my large volume of transactions (even though my total monthly volume does not exceed 6K). They claim to have sent me a letter regarding the fee, but I received no such letter. They refused to refund me the additional .19 per transaction and have not lowered the rate. I am switching to a new company. Their customer service dept is terrible. It’s impossible to get anything resolve right away. They say, “I’ll submit the request for you” and then you never hear back from them. You have to follow up on every issue.
Looking to see if I could use my card reader outside the U.S. I ran into this website; very interesting, and I’m really surprised to see so many negative reviews. I have used Payanywhere for 5 years now and no complaints whatsoever. No service or monthly charges, next or second day deposits, if I needed an extra card reader or if one stopped working, I just called and they sent them for free. I have a small seasonal business and so far I’m a satisfied customer and even recommended it to several people. However, after seeing all these reviews, I’ll keep an eye because if I ever see fees and charges that are not supposed to be there, I’ll cancel immediately and will return here to comment on that.
I began with a dropped account at 8:30am this morning. After speaking with many of the most professional and helpful individuals my problem was solved. Whatever the error, most likely mine, each individual gave me the most helpful advice and went above and behind to get my service restored. I would totally recommend this company. Thanks again for all the help today. Rosemary
BEWARE. these folks tell you one thing and the agreement in fine print is another. This will cost you thousands of of dollars in fees and the .49% rate they sell you is really 3.75%
This post will help: Find and Eliminate Hidden Fees in Your Monthly Bill
-Phillip
Like everyone is saying below-STAY FAR AWAY FROM THIS COMPANY! You have been warned! I have been with them for almost 2 years.. Today I was reviewing my bank statement and found a charge from EPX (their billing branch) for $131 and change. I called to inquire about it and was told “it’s the annual charge for services $119 + your monthly charge of $12.95). It took the representative almost 10 minutes to figure out that it was a “annual fee”. Keep in mind there is NOTHING mentioned anywhere for Payanywhere that they have an annual fee. YES THEY DO! Even better, he said there are 2 annual fees that will be charged each year! Both for $119.. So, in actuality they have a bi-annual fee which equates to $238 PER YEAR just to use their service, in addition to the $12.95 per month ($155.40 annually for monthly fees). That means you are spending-at minimum, and BEFORE transaction fees $393.40 PER YEAR… You will be charged the 393.40 PER YEAR whether you ever process a single transaction. If you DO NOT USE the service you can be charged the $393.40 PLUS an “inactivity fee” EACH YEAR for the remainder of your contract term. People, I have not had any problems with them for 2 years until they hit me for an annual fee… DO NOT DO BUSINESS WITH THIS COMPANY. If you do, you are going to get robbed. Plain and simple. Further, if you read the reviews, even if you “cancel” they will still bill you and then try and extort money from you. You have been warned.
This post will help: Cancelling a Merchant Account Without Paying a Fee
-Phillip
Yes far away have been charged 179.00 per month for 7 months and have never used the service, my bad for not paying attention to my bank, called company last month closed it down and today they put through another 179.00 under a different name, filed fraud charges against them, put stop payment on any further charges
This company needs to be sued BIG TIME
Going to look into it!!!
They charged me $3.99 a month for 4 months after I requested a cancellation. I called every month to request that they close it out and was told it would be closed but then was charged the following month. When I called and asked for reimbursement and for them to cancel it they said that it was canceled but they would not reimburse my money. Stay far far away!
This post will help: Cancelling a Merchant Account Without Paying a Fee
-Phillip
Yeap same thing canceled and put 179.00 through today under a different name
We need to sue this company im so angry rigth now !!they have taken over 900.00 from me and have never used in the last 5 months
Staying with square
Outside agent signed me up promising no fees and great rates. After a few months monthly fees kept going up and up. She basically lied. PayAnywhere would NOT refund any fees charged. They also don’t send monthly statements OR email statements. So I had no idea they were charging me these fees for a few months. Don’t Bother. Other processors never charge fees.
From The Editor
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Same here told me i would save more money then square omg what a nightmare 900.00 in 5 months cause i didnt pay attention to my bank🤬🤬🤬im looking to do a law suit against them , today they put 179.00 through again even though when i log in says closed account, Ready to file a class action lawsuit
All this money they are taking from people
Save yourself some trouble and DO NOT use this company! They are scam artist! I signed up with them several months ago before finding a better fit for myself and my business. I called them and had them cancel my account so I wouldn’t be charged in the future told them I found something that worked better. Keep in mind, I NEVER even used the app, never made a charge with a client, never even downloaded the app. I cancelled directly after the account was even made. FIVE months later they charge me a ridiculous amount..over $100! I called the number associated with the charge and they use another merchant company to charge their customers I had no idea what this company was and was confused about the whole thing. I called them directly and told them the situation let them know I did call and cancel even had the email confirmation showing it was cancelled. They were very very rude about it! They told me everytime someone cancels they have to mark it down and so I couldn’t have called even with my email that wasn’t enough proof to get my funds back. Seriously?! What a bunch of bull crap. Employees can make mistakes that was not my mistake! Never used the app ever but yet I have this huge charge?! They can look at the account and it would tell you I’ve never used their services. I cancelled 5 months ago why do they get to take money whenever they please?! Absolutely horrible company, they’ll take ya for everything they have. Even with monthly charges it shouldn’t be that much money over a 5 month period when no cards were ever swiped and why wouldn’t they charge monthly small sums not one huge amount?!! Do not use this company go to Square or Quickbooks they aren’t complete asshats! What a great way to start December. Was about to buy my daughter some gifts but now I’m out the money and they say there’s nothing I can do!
From The Editor
This Post Might Help: Cancelling a Merchant Account Without Paying a Fee