|Sales & Marketing|
|Costs & Contract|
|Complaints & Service|
PayAnywhere (payanywhere.com), sometimes spelled as “Pay Anywhere,” is a mobile credit card processing service of North American Bancard; however, PayAnywhere warrants its own review because the service is a departure from North American Bancard’s typical merchant account setup. PayAnywhere also offers a tablet-based point-of-sale system called PayAnywhere Storefront. It should be noted that even though the service is powered by North American Bancard, the actual processor of the credit card transactions is Global Payments.
Much like Intuit’s “GoPayment” app, PayAnywhere is North American Bancard’s answer to Square’s mobile credit card processing service. The service appears to have launched in 2010, but it has not enjoyed the same kind of buzz and popularity as Square and GoPayment. Even so, PayAnywhere has been garnering an increasing amount of media attention and has become a solid competitor in the wireless credit card processing industry. Marc Gardner is listed as the president and CEO of North American Bancard.
|PayAnywhere Products and Services||Industries Served|
Related: Best Card Processing Apps for iPhone
|Key Points – Sales & Marketing|
|Uses independent resellers?||Yes|
|Promotes deceptive rate quotes?||No|
|Discloses all important terms?||No|
PayAnywhere does not appear to use any deceptive marketing or sales tactics in its official sales materials. It looks as though the company primarily markets its service through advertising, public relations, strategic partnerships, and referrals from North American Bancard. However, merchants have reported similar complaints found with Square in that PayAnywhere fails to mention prior to account setup that it holds funds to mitigate risk. Specifically, merchants complain that the company holds large amounts of funds with no prior warning of its hold policies. Therefore, we have lowered the score of this section to reflect merchants’ sentiment that PayAnywhere’s marketing is slightly misleading when it comes to its fraud prevention policies.
PayAnywhere Marketing Example
|Key Points – Costs & Contract Terms|
|Keyed-in rate:||3.49% + $0.19|
|PCI compliance fee:||None|
As of this review, PayAnywhere’s smartphone app has no setup fees, no monthly fees, and no cancellation fee, and it comes with a free card reader that plugs into the audio jack of compatible smartphones. The processing fee is also similar to those of Square and GoPayment with 2.69% fee for sliding a credit or debit card through the attached card reader and 3.49% plus $0.19 for keyed transactions. These rates apply to all card brands, including Discover and American Express.
Merchants who use PayAnywhere Storefront will pay 1.69% per Qualified swiped transaction, 2.69% per Non-Qualified swiped transaction, and 3.69% plus $0.19 per keyed-in transaction. Storefront users will also pay a basic service fee of $12.95 per month and a monthly minimum fee of $79 if monthly volume is at or less than $5,000. PayAnywhere Storefront also provides a free tablet to each merchant. Also as of this review, the service is compatible with most current Apple devices (iPhone, iPad, iTouch), Android (2.4 or later), and many Blackberry models.
|Key Points – Complaints & Service|
|Live customer support:||Yes|
|Most common complaint:||Fund holds|
We are currently able to locate over 240 PayAnywhere negative reviews, many of which describe the company as a scam or ripoff. Although the company has a very large client base and should be expected to have some complaints, it has seen a steady increase in complaints since our last update. Two major themes are consistently mentioned by complainants. As mentioned earlier in this review, the service holds funds in order to reduce the risk of fraud. The company’s policies seem to have a broad definition of which types of transaction appear to be fraudulent, which has resulted in numerous complaints from seemingly legitimate merchants reporting fund holds. The next common complaint is of receiving poor and unprofessional customer service when calling into PayAnywhere’s customer support. It appears that the calls are routed to the same call centers as regular North American Bancard customers, which also receives poor ratings in our review of the company. This definitely diminishes the edge over Square that PayAnywhere might have achieved by providing live customer support.
There have also been a few merchants reporting that PayAnywhere charged other fees in addition to the processing fee. PayAnywhere’s full pricing can be found here, but we have found reports of other possible fees that include a $25 Chargeback fee, $25 NSF fee (Non-Sufficient Funds), and $15 “Retrieval” fee which is left undefined. If you have experienced fees outside of the processing fees or those listed in PayAnywhere’s disclosed pricing, please leave a review in our comment section below detailing your experience. Although we are under no obligation to verify the content of user reviews, a valid email will be required for pricing-related comments as further evidence of these claims may need to be supplied in order for your comment to remain published.
Related: Best Mobile Processing Apps Overall
|Key Points – BBB Report|
As of this update, the Better Business Bureau is showing that PayAnywhere has been accredited since August 2012 and is awarding the company a “A+” rating. Our last update showed 177 complaints filed in the previous 36 months, but that total has increased to 182 in just over six months. Out of the 182, 79 are regarding billing and collections disputes, 87 are related to product or service problems, nine have to do with advertising or sales issues, six consist of delivery problems, and one is a warranty issue. Of the complaints, 22 were resolved to the satisfaction of the merchant, while the remaining 160 either were resolved to the merchant’s dissatisfaction or did not receive a final assessment from the merchant. This resolution ratio is not especially impressive given the minor increase in complaints, and the complaint volume itself is troubling. We have accordingly adjusted the BBB‘s score to a “C” for the purposes of this review.
* Denotes CPO-adjusted BBB score
This review was originally published on 12/3/12 and was last updated on 10/01/15.
Leave your PayAnywhere review in the comment section below:
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