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QuickBooks Payment Processing
Intuit QuickBooks Payments, formerly known as QuickBooks Merchant Services or QBMS, is a credit card processing option for merchant accounts included with the QuickBooks accounting software by Intuit. The backend card processing services for QuickBooks Payments are handled by Intuit Merchant Services. We have decided to review QuickBooks Payments separately because the terms and conditions of a QuickBooks Payments account are different than those offered through Intuit’s traditional merchant accounts.
A Combination of Older Products
Intuit also appears to be gradually folding its GoPayment mobile processing solution into QuickBooks Payments under the name “QuickBooks GoPayment,” so merchants should be sure to clarify which product they are signing up for. QuickBooks Payments allows merchants to process credit cards via their QuickBooks accounting software, which also includes automatic bookkeeping of the transactions. QuickBooks processes all major credit and debit cards as well as ACH and checks. They offer a mobile app, card reader, and recurring invoices, and they also offer QuickBooks-ready bank accounts and cash flow management tools.
QuickBooks Payments Location & Ownership
Sasan Goodarzi is the CEO of Intuit, which is headquartered at 2700 Coast Ave, Mountain View, CA 94043. Since Intuit’s products are heavily tied with Green Dot Bank, it is possible that Green Dot Bank is the backing bank for its payment processing services.
QuickBooks Payments Review Table of Contents
- Costs & Contract: Offers a month-to-month contract with no early termination fee and…
- Complaints & Service: Has received more than 20 public complaints regarding…
- BBB Rating: Does not have a profile with the Better Business Bureau at this time but…
- Sales & Marketing: Does not hire independent sales agents and has not received any complaints about its…
Should You Trust QuickBooks Payments?
Lawsuits, Reviews & Complaints
Here's Who We Trust.
Total Online Complaints
Live Customer Support
Most Common Complaint
Low Complaint Total
There are more than 20 QuickBooks Payments negative reviews, none of which accuse the company of being a scam operation. Among the available complaints, the most common types mention difficulty using the program and its credit card processing features (QuickBooks does require a little training if you are new to accounting programs), fund-holds, account closure, failed integration with the QuickBooks point-of-sale software, and difficulty getting issues resolved with customer support. Due to Intuit’s constant rebranding and merging of its services, it can be hard to tell which complaints refer to QuickBooks, Intuit Payment Network, GoPayment, QuickBooks Payments, or the company’s various other services. For the purposes of this review, we have only considered complaints that explicitly refer to QuickBooks Payments.
QuickBooks Payments Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against QuickBooks Payments. However, Intuit has faced a number of lawsuits.
We have seen evidence that Intuit, Inc. was fined $11 million in 2014 as part of a scheme to keep employee salary levels suppressed. As of 2019 Intuit is facing major allegations and a class-action suit filed by California’s Santa Clara County that the company allegedly duped low-income taxpayers to pay for free tax preparation online. This case is still in litigation, with the most recent update coming in March 2021, when a judge ruled that a $40-million settlement was not enough for consumers in the class, and then in July 2021, when Intuit attempted to send arbitration for class-action cases against itself to small claims court, which was denied. Intuit has also received a number of fines relating to wage and hour violations and consumer protection violations.
Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
QuickBooks Payments Customer Service Options
QuickBooks Payments has a number of customer service options, though they are somewhat buried on their website. They offer customer service from 6am to 6pm Pacific Monday through Friday.
We have located multiple QuickBooks Payments customer service numbers:
(800) 446-8848 – Toll-Free General Customer Service
(877) 683-3280 – Sales
QuickBooks payments also offers live chat support as well as support through its app and other software.
Merchants should be aware, however, that Intuit overall receives mixed reviews when it comes to its various payment solutions and is not considered a top-rated payment processor for customer service.
Is the BBB Rating for QuickBooks Payments Accurate?
Better Business Bureau Profile
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No Dedicated Profile
QuickBooks Payments does not have a dedicated Better Business Bureau report, so this portion of our review will not be factored into the service’s overall rating. Intuit’s main BBB report, which covers its entire suite of products and services, has an “A+” rating. About half of the complaints filed with the BBB have been resolved to the customers’ satisfaction.
How Expensive is QuickBooks Payments Service?
Rates, Fees, and Contract Terms
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2.40% + $0.25
3.40% + $0.25
2.90% + $0.25
Online Monthly Fee
$25 - $40
1.60% + $0.30 - 2.40% + $0.30
3.30% + $0.30 - 3.50% + $0.30
3.30% + $0.30 - 3.50% + $0.30
Desktop Monthly Fee
Point Of Sale Swiped
2.30% + $0.25 - 2.70% + $0.00
Point of Sale Keyed
3.20% + $0.25- 3.5% + $0.00
Point of Sale Monthly Fee
PCI Compliance Fee
$35 - $100 Per Year
Early Termination Fee
There is no setup cost for a QuickBooks Payments account other than purchasing the QuickBooks accounting software. Additionally, there is no service length requirement or termination fee for cancelling the QuickBooks credit card processing option. However, merchants who accept a free copy of QuickBooks in exchange for setting up a QuickBooks Payments account may be subject to a software “recovery fee” if they cancel service within 24 months of opening the account. The recovery fee is stated to be the market cost of the QuickBooks accounting software as of the date of cancellation.
QuickBooks Online Pricing
QuickBooks Online offers two pricing plans for merchants, one of which is charged on a pay-as-you-go basis and one of which charges a fixed monthly fee. The pay-as-you-go plan charges no monthly fee 2.40% plus $0.25 per swipe transaction and 3.40% plus $0.25 per keyed-in card transaction. The monthly fee plan charges either $25 or $40 per month between its Simple Start and Essentials plans, 2.40% plus $0.25 per swipe transaction, 3.40% plus $0.25 per keyed-in card transaction, and 2.90% plus $0.25 for invoices. ACH payments are not charged a per-transaction fee under either plan.
QuickBooks Desktop Pricing
The QuickBooks Desktop app receives similar pricing to QuickBooks Online, with either a pay-as-you-go plan or a monthly payment plan. The pay-as-you-go plan charges no monthly fee of 2.40% plus $0.30 per swipe transaction and 3.50% plus $0.30 per keyed-in card transactions and invoices. The monthly fee plan charges $20 per month, 1.60% plus $0.30 per swipe transaction and 3.30% plus $0.30 per keyed-in card transactions and online invoices.
Other QuickBooks Fees
Merchants may also be required to pay other incidental fees as well as an annual PCI Compliance fee that is based on the number of estimated transactions per year: $35 for 1-24 transactions, $50 for 25-99 transactions, or $100 for 100+ transactions. Merchants are encouraged to fully read and understand the pricing portion of the merchant application before setting up an account.
Complicated Yet Predictable Pricing
Intuit prices each of its payment processing products to have slightly different fees, which can be extremely confusing for merchants. However, the company’s individual plans are fairly simple due to its use of two or three fixed per-transaction rates for each product. We have therefore assigned the company a “B” in this section. It’s important to note that merchants who sign up directly with Intuit Merchant Services rather than QuickBooks to use desktop terminals or POS systems will be subject to different terms and conditions than those offered by QuickBooks Payments. The terms through Intuit Merchant Services could include cancellation fees.
We always encourage merchants to check out our list of the providers of the best merchant accounts.
Does QuickBooks Payments Use Deceptive Marketing?
Advertising & Sales Strategy
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Employs Independent Resellers
Advertises Deceptive Rates
Discloses All Important Terms
In-House Sales Team
QuickBooks’ credit card processing option is primarily marketed through direct email and mail marketing, online advertising, and via the QuickBooks accounting software. Intuit doesn’t appear to use independent sales agents, but does have a reseller program that allows other sales organizations to market and sell its services.
Some third-party organizations may contract with their own independent agents, which could inflate pricing or cause changes to terms and conditions. For this reason, merchants are advised to deal directly with Intuit when setting up a QuickBooks Payments account. If you suspect that a QuickBooks reseller has added undisclosed charges to your account, we recommend seeking a third-party statement audit to find and eliminate hidden fees.
Clearly Disclosed Rates
QuickBooks Payments displays its pricing for anyone to review and does not appear to quote unrealistic rates. The company has also cut down on its many conflicting prices by consolidating its products in recent years, although this process is still incomplete. We are unable to find any complaints that mention nondisclosure of fees or deceptive rate quoting from QuickBooks Payments, so we’ll assign the company an “A” rating for now. This compares favorably to our list of best credit card processors.