Agree with our rating?
Leave a comment below
Intuit QuickBooks Payments: Reviews & Complaints
Agree with our rating?
QuickBooks Payments, formerly known as Intuit QuickBooks Payments and QuickBooks Merchant Services or QBMS, is a credit card processing option for merchant accounts included with the QuickBooks accounting software by Intuit. The backend card processing services for QuickBooks Payments are handled by Intuit Merchant Services. We have decided to review QuickBooks Payments separately because the terms and conditions of a QuickBooks Payments account are different than those offered through Intuit’s traditional merchant accounts.
Before we dive in, here’s a short summary of what we’ll cover:
- QuickBooks Payments’ various payment processing services.
- The company has received a consistent amount of complaints, especially concerning held funds.
- QuickBooks Payments’ pricing is standardized at 2.99% for digital and card payments, which is decent if not industry-best.
- Intuit has recently announced QuickBooks Money, which also offers payments in a package with banking and other services.
- Best Merchant Accounts for Quickbooks Integration (2023)
- QuickBooks POS Merchant Services 2023: Reviews & Complaints
- Intuit Merchant Services
A Combination of Older Products
Intuit also appears to be gradually folding its GoPayment mobile processing solution into QuickBooks Payments under the name “QuickBooks GoPayment,” so businesses should be sure to clarify which product they are signing up for.
QuickBooks Money is a new all-in-one payments and banking solution designed for small businesses. It comes with no monthly fees or minimum balance requirements and aims to give businesses complete control over their finances.
The platform allows businesses to send personalized invoices or quick payment requests and supports multiple payment methods like credit/debit cards, ACH bank transfers, and digital wallets. It also offers a free QuickBooks Visa business debit card, which provides access to over 19,000 Allpoint ATMs nationwide.
The platform plans to include subscription-free access to other QuickBooks small business solutions like bill pay, in-person payments, and lending in the future.
QuickBooks Payments Payment Processing
QuickBooks Payments allows merchants to process credit cards via their QuickBooks accounting software, including automatic bookkeeping of transactions. QuickBooks processes all major credit and debit cards as well as ACH and checks. They offer a mobile app, card reader, and recurring invoices, and they also offer QuickBooks-ready bank accounts and cash flow management tools.
Payment Gateway Services
QuickBooks Payments’ payment gateway services enable businesses to accept credit and debit card payments securely and easily via their website. The payment gateway is fully customizable and integrates with QuickBooks accounting software.
Invoicing and Payment Acceptance
QuickBooks Payments allows businesses to create and send invoices directly to their customers via email. Customers can then pay the invoice using a variety of payment methods, including credit and debit cards, ACH transfers, and more.
Online and In-Person Payments
QuickBooks Payments allows businesses to accept payments both online and in-person. The service includes a mobile app and card reader for in-person transactions.
The platform enables businesses to send invoices that customers can pay online. It also offers features like recurring invoices and payment reminders.
QuickBooks Payments supports a variety of payment methods, including PayPal, Venmo, Apple Pay, credit cards, debit cards, and ACH payments.
The service charges $1 per transaction for ACH payments and 2.9% per transaction for online invoices.
The platform provides real-time tracking features, allowing businesses to know when customers view and pay invoices.
Bank Account Features
QuickBooks Payments offers a business bank account with no monthly fees and no minimum balance requirements.
Location & Ownership
Sasan Goodarzi is the CEO of Intuit, which is headquartered at 2700 Coast Ave, Mountain View, CA 94043. Since Intuit’s products are heavily tied with Green Dot Bank, it is possible that Green Dot Bank is the backing bank for its payment processing services.
Table of Contents
- Costs & Contract: Offers a month-to-month contract with no early termination fee and…
- Complaints & Service: Has received more than 20 public complaints regarding…
- BBB Rating: Does not have a profile with the Better Business Bureau at this time but…
- Sales & Marketing: Does not hire independent sales agents and has not received any complaints about its…
QuickBooks Payments Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||20+|
|Live Customer Support||Yes|
|Most Common Complaint||Fund-Holds|
|Recent Lawsuits||Parent company|
Low Complaint Total
There are more than 20 negative QuickBooks Payments reviews, none of which accuse the company of being a scam operation. Among the available complaints, the most common types mention difficulty using the program and its credit card processing features (QuickBooks does require a little training if you are new to accounting programs), fund-holds, account closure, failed integration with the QuickBooks point-of-sale software, and difficulty getting issues resolved with customer support. Due to Intuit’s constant rebranding and merging of its services, it can be hard to tell which complaints refer to QuickBooks, Intuit Payment Network, GoPayment, QuickBooks Payments, or the company’s various other services. For the purposes of this review, we have only considered complaints that explicitly refer to QuickBooks Payments. If you have your own QuickBooks Payments review to make, please do so in the comments below.
QuickBooks Payments Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against QuickBooks Payments. However, Intuit has faced a number of lawsuits.
We have seen evidence that Intuit, Inc. was fined $11 million in 2014 as part of a scheme to keep employee salary levels suppressed. As of 2019 Intuit is facing major allegations and a class-action suit filed by California’s Santa Clara County that the company allegedly duped low-income taxpayers to pay for free tax preparation online. This case is still in litigation, with the most recent update coming in March 2021, when a judge ruled that a $40-million settlement was not enough for consumers in the class, and then in July 2021, when Intuit attempted to send arbitration for class-action cases against itself to small claims court, which was denied. Intuit has also received a number of fines relating to wage and hour violations and consumer protection violations.
On May 4, 2022, a coalition of state attorneys general announced a $141 million settlement with Intuit, the company behind TurboTax. The settlement aims to compensate TurboTax customers who paid for tax preparation services that should have been free for them. The settlement applies to consumers who paid Intuit to file their federal tax returns through TurboTax for tax years 2016, 2017, and 2018 but were eligible to file for free through the IRS Free File program. Payments were made by check and mailed throughout May 2023.
Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
QuickBooks Payments Customer Support Options
QuickBooks Payments has a number of customer service options, though they are somewhat buried on their website. They offer customer service from 6am to 6pm Pacific Monday through Friday.
QuickBooks Payments Customer Service Numbers
- (800) 446-8848 – Toll-Free General Customer Service
- (877) 683-3280 – Sales
Other Support Options
- Live chat support
- Support through its app and other software
Clients should be aware, however, that Intuit overall receives mixed reviews when it comes to its various payment solutions and is not considered a top-rated payment processor for customer service.
QuickBooks Payments Online Ratings
Here's How They Rate Online
No Dedicated Profile
QuickBooks Payments does not have a dedicated Better Business Bureau report, so this portion of our review will not be factored into the service’s overall rating. Intuit’s main BBB report, which covers its entire suite of products and services, has norating. About a third of the complaints filed with the BBB have been resolved to the customers’ satisfaction.
QuickBooks Payments Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
There is no setup cost for a QuickBooks Payments account other than purchasing the QuickBooks accounting software. Additionally, there is no service length requirement or termination fee for canceling the QuickBooks credit card processing option. However, businesses that accept a free copy of QuickBooks in exchange for setting up a QuickBooks Payments account may be subject to a software “recovery fee” if they cancel service within 24 months of opening the account. The recovery fee is stated to be the market cost of the QuickBooks accounting software as of the date of cancellation.
QuickBooks Online Pricing
For payments made using Visa, Mastercard, Discover, and American Express, the rate is 2.99%.
Payments made through digital wallets like Apple Pay, PayPal, and Venmo are also charged at a rate of 2.99%.
For invoices and quick requests paid using an electronic transfer (ACH), the charge is $1 per transaction.x`
Other QuickBooks Fees
Businesses may also be required to pay other incidental fees as well as an annual PCI Compliance fee that is based on the number of estimated transactions per year: $35 for 1-24 transactions, $50 for 25-99 transactions, or $100 for 100+ transactions. Business owners are encouraged to fully read and understand the pricing portion of the merchant application before setting up an account.
Intuit prices each of its payment processing products to have slightly different fees, which can be extremely confusing for clients. However, the company’s individual plans are fairly simple due to its use of fixed per-transaction rates for each product. We have therefore assigned the company a “B” in this section. It’s important to note that businesses that sign up directly with Intuit Merchant Services rather than QuickBooks to use desktop terminals or POS systems will be subject to different terms and conditions than those offered by QuickBooks Payments. The terms through Intuit Merchant Services could include cancellation fees.
We always encourage business owners to check out our list of the providers of the best merchant accounts.
QuickBooks Payments Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||Yes|
In-House Sales Team
QuickBooks’ credit card processing option is primarily marketed through direct email and mail marketing, online advertising, and via the QuickBooks accounting software. Intuit doesn’t appear to use independent sales agents, but does have a reseller program that allows other sales organizations to market and sell its services.
Some third-party organizations may contract with their own independent agents, which could inflate pricing or cause changes to terms and conditions. For this reason, business owners are advised to deal directly with Intuit when setting up a QuickBooks Payments account. If you suspect that a QuickBooks reseller has added undisclosed charges to your account, we recommend seeking a third-party statement audit to find and eliminate hidden fees.
Clearly Disclosed Rates
QuickBooks Payments displays its pricing for anyone to review and does not appear to quote unrealistic rates. The company has also cut down on its many conflicting prices by consolidating its products in recent years, although this process is still incomplete. We are unable to find any negative QuickBooks Payments reviews that mention nondisclosure of fees or deceptive rate quoting from QuickBooks Payments, so we’ll assign the company an “A” rating for now. This compares favorably to our list of best credit card processors.
Copyright © 2023 CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.
Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.