QuickBooks Payments Review

Category Breakdown
Sales & Marketing rated A plus
Costs & Contract rated B plus
Complaints & Service rated A minus
BBB Rating Unrated

Overall Rating

"A" Credit Card Processor Rating


Overview

QuickBooks Payments (quickbooks.intuit.com/payments/), formerly known as “QuickBooks Merchant Services” or “QBMS,” is a credit card processing option included with the QuickBooks accounting software by Intuit. The backend card processing services for QuickBooks Payments are handled by Intuit Merchant Services. We have decided to review QuickBooks Payments separately because the terms and conditions of a QuickBooks Payments account are different than those offered through Intuit’s traditional merchant accounts. Intuit also appears to be gradually folding its GoPayment mobile processing solution into QuickBooks Payments under the name “QuickBooks GoPayment,” so merchants should be sure to clarify which product they are signing up for. QuickBooks Payments allows merchants to process credit cards via their QuickBooks accounting software, which also includes automatic bookkeeping of the transactions. Brad Smith is the CEO of Intuit, which is headquartered at 2632 Marine Way, Mountain View, California 94043.

QuickBooks Payments Products and Services Industries Served
  • Debit and credit card processing
  • Virtual terminal
  • EMV acceptance
  • E-mail invoicing
  • ACH processing
  • Mobile phone processing
  • Retail
  • MOTO
  • E-commerce

Related: Find The Best Processor For Your Business Type

Sales & Marketing | A+

Key Points – Sales & Marketing
Uses independent resellers? Yes
Promotes deceptive rate quotes? No
Discloses all important terms? Yes

QuickBooks’ credit card processing option is primarily marketed through direct email and mail marketing, online advertising, and via the QuickBooks accounting software. Intuit doesn’t appear to use independent sales agents, but does have a reseller program that allows other sales organizations to market and sell its services. These third-party organizations may contract with their own independent agents, which could inflate pricing or cause changes to terms and conditions. For this reason, merchants are advised to deal directly with Intuit when setting up a QuickBooks Payments account. We are unable to find any complaints that mention nondisclosure of fees or deceptive rate quoting from QuickBooks Payments, so we’ll assign the company an “A+” rating for now.

Related: Find The Best Providers By Processor Type

Costs & Contract | B+

Key Points – Costs & Contract Terms
Swiped rate: 1.6% + $0.25 or 2.40% + $0.25
Keyed-in rate: 3.2% + $0.25 or 3.40% + $0.25
Termination fee: None
PCI compliance fee: Variable
Equipment lease: Variable

There is no setup cost for a QuickBooks Payments account other than purchasing the QuickBooks accounting software. Additionally, there is no service length requirement or termination fee for cancelling the QuickBooks credit card processing option. However, merchants who accept a free copy of QuickBooks in exchange for setting up a QuickBooks Payments account may be subject to a software “recovery fee” if they cancel service within 24 months of opening the account. The recovery fee is stated to be the market cost of the QuickBooks accounting software as of the date of cancellation.

QuickBooks Payments offers two separate pricing plans for merchants. The standard plan is free to use and charges 2.40% plus $0.25 per swiped transaction and 3.40% plus $0.25 per keyed transaction. The pro plan charges a monthly fee of $19.95 and offers lower rates of 1.6% plus $0.25 per swiped transaction and 3.2% plus $0.25 per transaction. Both plans charge a flat $0.50 per ACH transfer. Merchants may also be required to pay other incidental fees as well as an annual PCI Compliance fee that is based on the number of estimated transactions per year: $35 for 1-24 transactions, $50 for 25-99 transactions, or $100 for 100+ transactions. Merchants are encouraged to fully read and understand the pricing portion of the merchant application before setting up an account.

It’s important to note that merchants who sign up with Intuit Merchant Services to use desktop terminals or POS systems will be subject to different terms and conditions than those offered by QuickBooks Payments. The terms through Intuit Merchant Services could include cancellation fees.

Related: Best Processors For Quickbooks Integration

Complaints & Service | A-

Key Points – Complaints & Service
Total complaints: <10
Live customer support? Yes
Most common complaint: N/A

There are relatively few QuickBooks Payments negative reviews considering the popularity of the QuickBooks accounting program among small businesses in the United States. However, among the available complaints, the most common types found regard difficulty using the program and its credit card processing features (QuickBooks does require a little training if you are new to accounting programs), fund holds, account closure, failed integration with the QuickBooks point-of-sale software, and difficulty getting issues resolved with customer support. Due to the low amount of complaints, these reports appear to be mostly isolated incidents and do not indicate widespread problems.

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BBB Report | N/A

QuickBooks Payments does not have a dedicated Better Business Bureau report, so this portion of our review will not be factored into the service’s overall rating. Intuit’s main BBB report, which covers its entire suite of products and services, has an “A+” rating. The grand majority of the complaints filed with the BBB have been resolved to the customers’ satisfaction.

Related: Best Processors For E-Commerce

QuickBooks Payments Bottom Line


QuickBooks Payments Review

Rated 4.3 out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2016-01-21

QuickBooks Payments is a very popular credit card processing service among merchants who use the QuickBooks accounting software. Overall, the costs and fees of the service are about average for the industry; however, QuickBooks Payments has no cancellation fee, which makes it an attractive option for many merchants. The service itself has relatively few complaints, but merchants are encouraged to read and understand the terms and conditions before signing up, and to take basic QuickBooks training via a course or self-study. It appears that merchants who properly educate themselves are unlikely to experience problems.

This review was originally published on 8/6/12 and was last updated on 1/21/16.

Leave your review of QuickBooks Payments in the comment section below:

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry. Schedule a Consultation with Phillip

Schedule a Consultation with Phillip

5 reviews Leave Your Review Below

  1. I am extremely frustrated. Our deposits have been held for 8 days. It took me 3 days to actually get through to a customer representative. I was on hold one day with 2 different calls for over an hour, a second day over an hour, the third day someone finally picked up after more than an hour on hold. When I finally did talk to a representative, I felt like a criminal. All they could tell me was that the deposit was over our limit. I set the limit much higher when I applied and did not know they set the level lower.

    I had to provide 6 months worth of bank statements and a sampling of customer invoices. They informed they would get back to me in 48 business hours and the funds would be released in about 3 days after that if everything was OK. It is now 3 business days after I sent the information requested and I have not heard from them. I am now on hold again for 50 minutes and counting. We are a small business and it is a hardship to have these funds held. I will probably move to another merchant once this mess is cleared up!!!

    The sad part is, I don’t even know where to go to get help!


    Are you with Intuit? Learn how to resolve this complaint.

  2. Intuit has lost all our respect as a small business. Their Quickbooks Online Payments system has held funds for almost 2 months past when our customer has received goods and per our invoice. We keep getting the run around and excuses. I don’t recommend this system to anyone who runs or owns a small business. Our previous merchant services always released funds within 48 hours, regardless of the amount or transaction details.

  3. DO NOT use quickbooks merchant services! I have a small pediatric therapy business. I allow my clients to pay their invoices online. Recently, Intuit did a software update and due to a glitch the account number where they send my deposits was changed to a strangers account. Someone not associated with my business was receiving money from my clients. This good Samaritan was the person who caught this. I spent an hour and a half on the phone with merchant services the first time I called. They said they would resolve it. Three days later, I called because I had not heard anything. They had no information on my case other than that I called. I was furious. After 2.5 hours and speaking with supervisors, they promised to have my money in about 4 days. They claimed they had to do an investigation and asked me to provide them with the contact information of the good Samaritan that called me. UNBELIEVABLE!! To me this is unacceptable. It has been four days and still no money. It is beyond me how a tech company can be so sloppy. I have employees to pay, tax payments coming up and none of it matters. What is most infuriating is that it was their mistake in the first place. They are blaming the banks for the hold up, but I don’t believe that for a second. Companies credit and debit bank accounts all the time. We are talking thousands of dollars here. Once I get my money, I will be dropping all of my intuit services.

  4. Not only are their fees and rates ridiculously higher than other processors, they cannot tell you how to remove the option once you have it installed if you decide to cancel.

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