QuickBooks Payments Review


QuickBooks Payments (quickbooks.intuit.com/payments/), formerly known as “QuickBooks Merchant Services” or “QBMS,” is a credit card processing option included with the QuickBooks accounting software by Intuit. The backend card processing services for QuickBooks Payments are handled by Intuit Merchant Services. We have decided to review QuickBooks Payments separately because the terms and conditions of a QuickBooks Payments account are different than those offered through Intuit’s traditional merchant accounts. Intuit also appears to be gradually folding its GoPayment mobile processing solution into QuickBooks Payments under the name “QuickBooks GoPayment,” so merchants should be sure to clarify which product they are signing up for. QuickBooks Payments allows merchants to process credit cards via their QuickBooks accounting software, which also includes automatic bookkeeping of the transactions. Brad Smith is the CEO of Intuit, which is headquartered at 2632 Marine Way, Mountain View, California 94043.

Key Points

  • Sales & Marketing: QuickBooks Payments does not hire independent sales agents and has not received any complaints about its sales practices.
  • Costs & Contract: QuickBooks Payments (as part of QuickBooks Online) offers a month-to-month contract with no early termination fee.
  • Complaints & Service: QuickBooks Payments has received more than 10 public complaints.
  • BBB Rating: QuickBooks Payments does not have a profile with the Better Business Bureau at this time.
  • Rates & Fees: How Merchants Got The Best Rates With QuickBooks Payments

QuickBooks Payments Products and Services

  • Debit and credit card processing
  • Virtual terminal
  • EMV acceptance
  • E-mail invoicing
  • ACH processing
  • Mobile phone processing


  • Retail
  • MOTO
  • E-commerce

Response from QuickBooks Payments

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Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms Yes

QuickBooks’ credit card processing option is primarily marketed through direct email and mail marketing, online advertising, and via the QuickBooks accounting software. Intuit doesn’t appear to use independent sales agents, but does have a reseller program that allows other sales organizations to market and sell its services. These third-party organizations may contract with their own independent agents, which could inflate pricing or cause changes to terms and conditions. For this reason, merchants are advised to deal directly with Intuit when setting up a QuickBooks Payments account. We are unable to find any complaints that mention nondisclosure of fees or deceptive rate quoting from QuickBooks Payments, so we’ll assign the company an “A” rating for now.

Response from QuickBooks Payments

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Costs & Contract

Key Points - Costs & Contract

Swiped Rate 2.4% + $0.25
Keyed-in Rate 3.4% + $0.25
Early Termination Fee None
PCI Compliance Fee Variable
Equipment Lease Terms Variable

There is no setup cost for a QuickBooks Payments account other than purchasing the QuickBooks accounting software. Additionally, there is no service length requirement or termination fee for cancelling the QuickBooks credit card processing option. However, merchants who accept a free copy of QuickBooks in exchange for setting up a QuickBooks Payments account may be subject to a software “recovery fee” if they cancel service within 24 months of opening the account. The recovery fee is stated to be the market cost of the QuickBooks accounting software as of the date of cancellation.

QuickBooks Online offers four pricing plans for merchants, one of which is intended for independent contractors and three of which are intended for small businesses. QuickBooks Payments is included in all of these plans. The “Self-Employed” plan costs $5 per month, the “Simple Start” plan costs $10 per month, the “Essentials” plan costs $24 per month, and the “Plus” plan costs $35 per month. Each plan includes an increasing amount of small business accounting tools that are beyond the scope of this review. As part of these plans, QuickBooks Payments charges 2.4% plus $0.25 per swiped card transaction, 2.9% plus $0.25 per digital invoice card transaction, and 3.4% plus $0.25 per keyed-in card transaction. ACH payments are not charged a per-transaction fee.

Merchants may also be required to pay other incidental fees as well as an annual PCI Compliance fee that is based on the number of estimated transactions per year: $35 for 1-24 transactions, $50 for 25-99 transactions, or $100 for 100+ transactions. Merchants are encouraged to fully read and understand the pricing portion of the merchant application before setting up an account.

It’s important to note that merchants who sign up with Intuit Merchant Services to use desktop terminals or POS systems will be subject to different terms and conditions than those offered by QuickBooks Payments. The terms through Intuit Merchant Services could include cancellation fees.

Response from QuickBooks Payments

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Complaints & Service

Key Points - Complaints & Service

Total Online Complaints 10+
Live Customer Support Yes
Most Common Complaint Software Issues

There are more than a dozen QuickBooks Payments negative reviews, none of which accuse the company of being a scam operation. Among the available complaints, the most common types mention difficulty using the program and its credit card processing features (QuickBooks does require a little training if you are new to accounting programs), fund holds, account closure, failed integration with the QuickBooks point-of-sale software, and difficulty getting issues resolved with customer support.

Due to Intuit’s constant rebranding and merging of its services, it can be hard to tell which complaints refer to QuickBooks, Intuit Payment Network, GoPayment, QuickBooks Payments, or the company’s various other services. For the purposes of this review, we have only considered complaints that explicitly refer to QuickBooks Payments. Merchants should be aware, however, that Intuit overall received mixed reviews when it comes to its various payment solutions.

Response from QuickBooks Payments

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QuickBooks Payments does not have a dedicated Better Business Bureau report, so this portion of our review will not be factored into the service’s overall rating. Intuit’s main BBB report, which covers its entire suite of products and services, has an “A+” rating. The grand majority of the complaints filed with the BBB have been resolved to the customers’ satisfaction.

Response from QuickBooks Payments

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Quickbooks Box

QuickBooks Payments Bottom Line

QuickBooks Payments is a very popular credit card processing service among merchants who use the QuickBooks accounting software. Overall, the costs and fees of the service are about average for the industry; however, QuickBooks Payments has no cancellation fee, which makes it an attractive option for many merchants. The service itself has relatively few complaints, but merchants are encouraged to read and understand the terms and conditions before signing up, and to take basic QuickBooks training via a course or self-study. It appears that merchants who properly educate themselves are unlikely to experience problems.

Hi, I’m Phillip Parker and I believe that the merchant account industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. I created this website to help you avoid the bad players, save money on fees, and get peace of mind with your merchant account. If you would like to help support my work, check out my cost analysis service. I can evaluate your statement and tell you exactly how much you're overpaying for your merchant account. Get more information here.

Schedule a Consultation with Phillip

11 Reviews Leave Your Review for QuickBooks Payments Below

  1. Horrible! Horrible! Horrible! Last Thursday, my customer paid about 10 invoices using Amex via the online payment button in the invoices. The amount was near $10k. On Friday I received an email from Merchant Services stating that they are holding the entire batch due to “unexpected activity” , and that they required additional paperwork to release the funds such as 6 months bank statements? , detailed description of services on each of the invoices, information about my customer,etc. So, very unhappily, I took Monday off, sent all of the information as requested and called them directly several times. By the end of the day I finally got them to “release” the funds for payment, but it would take another 2 business days before deposited. Now it is the next Friday, and the funds are still being held and no money deposited… needless to say, I am extremely stressed about this situation. My company is very small and cannot afford for Merchant Services to withhold my income for no real reason (none was given to me). It cost me $6k to make that $10k. This has held up the operations of my company for an entire week and I have lost money. Today, I get to spend my entire day dealing with Merchant Services to get my money released, and find another software for accounting, payroll and payment services.

  2. Intuit put us out of business! They unilaterally closed our account for what they deemed as excessive chargebacks. While they legally can do this, it came without warning. As a result 80% of our revenue was held as a reserve and they would not even allow us to refund our customers! We called them and said this is unfair to a small business to not even receive a warning, they said too bad we dont care. BE EXTREMELY CAREFUL, YOU COULD BE NEXT.

  3. The realistic thing about intuit is that they are an ok service, but they have their drawbacks greatly. First is that their gateway is extremely slow, you’ll stand there waiting over 1 minute to process a credit card transaction. The problem with Intuit is that their chargeback department is a complete joke! Prepare to get your product and money stolen from anyone that disputes a transaction. Intuit’s chargeback department is a glorified paper pusher and does nothing to defend the merchant. If a buyer files a dispute on the 1st of the month, many processing companies will notify you 24-48 hours after words, with intuit 2 weeks after! So kiss your money and product good-bye. You have no chance whatsover of preventing the loss of products with Intuit. Ontop of that every processing company will refund you immediately after you reply to a chargeback, not Intuit, they will keep your money for another 2 months and you’ll soon forget it. Another thing is Intuits chargeback department promotes fraud. They will not help you in any way shape or form. You place things on your reply like you want evidence from the buyer to back up his claim, again unheard. They will ignore you and then allow the buyer to steal products by threating you with a $520 prearbtritation fee. Thats the biggest brip I have about this company, not to mention they are way to expensive and lack alot of tools that many processing companies have. Some staff is nice, but the underlying factor your a victim of any buyer tht wants to steal when you take Intuit processing!

  4. QB doesn’t accept P-cards as payment. I have to get set up with another card processing source to accommodate all of our customers.

  5. It seemed like a good idea at the time, but after 25 days using the service, I am going back to my prior processor. The problem is that they are “withholding” a client payment that one of my clients legitimately paid online, and that my client’s credit card approved. For some reason, Intuit Payments decided there was some problem, and required me to send them information about the transaction as if I was a criminal. They say they will actually speak to my client on the telephone before releasing the funds. Ridiculous! Who needs this aggravation. I am going back to my old processor ASAP, and will be reporting them to the SEC if they don’t release my money in the next business day. Business is tough enough these days without having your credit card processor hassle you! Sheesh! Stay away!

  6. I have been using quickbooks 2013 and their credit card processing with no problems, however after their forced upgrade to the 2016 version which they were obviously not prepared to support,, credit card processing is not even possible. Amazingly intuit payment services computers could not even communicate with my company email. My personal email account for payment services is now having to be used and as of yet i have not been able to establish a password to even process credit cards. I wish i had never started years ago with quickbooks – even my cpa cannot believe how badly the company’s credit card services have become. My advise, Quickbooks 2016 may be ok, but stay away from the merchant services processing – it is a total nightmare.

  7. I am extremely frustrated. Our deposits have been held for 8 days. It took me 3 days to actually get through to a customer representative. I was on hold one day with 2 different calls for over an hour, a second day over an hour, the third day someone finally picked up after more than an hour on hold. When I finally did talk to a representative, I felt like a criminal. All they could tell me was that the deposit was over our limit. I set the limit much higher when I applied and did not know they set the level lower.

    I had to provide 6 months worth of bank statements and a sampling of customer invoices. They informed they would get back to me in 48 business hours and the funds would be released in about 3 days after that if everything was OK. It is now 3 business days after I sent the information requested and I have not heard from them. I am now on hold again for 50 minutes and counting. We are a small business and it is a hardship to have these funds held. I will probably move to another merchant once this mess is cleared up!!!

    The sad part is, I don’t even know where to go to get help!

    Are you with Intuit? Learn how to resolve this complaint.

  8. Intuit has lost all our respect as a small business. Their Quickbooks Online Payments system has held funds for almost 2 months past when our customer has received goods and per our invoice. We keep getting the run around and excuses. I don’t recommend this system to anyone who runs or owns a small business. Our previous merchant services always released funds within 48 hours, regardless of the amount or transaction details.

  9. DO NOT use quickbooks merchant services! I have a small pediatric therapy business. I allow my clients to pay their invoices online. Recently, Intuit did a software update and due to a glitch the account number where they send my deposits was changed to a strangers account. Someone not associated with my business was receiving money from my clients. This good Samaritan was the person who caught this. I spent an hour and a half on the phone with merchant services the first time I called. They said they would resolve it. Three days later, I called because I had not heard anything. They had no information on my case other than that I called. I was furious. After 2.5 hours and speaking with supervisors, they promised to have my money in about 4 days. They claimed they had to do an investigation and asked me to provide them with the contact information of the good Samaritan that called me. UNBELIEVABLE!! To me this is unacceptable. It has been four days and still no money. It is beyond me how a tech company can be so sloppy. I have employees to pay, tax payments coming up and none of it matters. What is most infuriating is that it was their mistake in the first place. They are blaming the banks for the hold up, but I don’t believe that for a second. Companies credit and debit bank accounts all the time. We are talking thousands of dollars here. Once I get my money, I will be dropping all of my intuit services.

  10. Not only are their fees and rates ridiculously higher than other processors, they cannot tell you how to remove the option once you have it installed if you decide to cancel.

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