Intuit QuickBooks Payments Reviews & Complaints

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2.5
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How did they treat you? ▼

Pros & Cons
Pros: Cons:
Mobile payment compatibility. Basic reporting tools.
Easy integration with QuickBooks. Limited to QuickBooks users.
Competitive transaction fees. Potentially higher overall costs.
Efficient invoicing features. Restricted international use.
Reliable security measures. Occasional account holds.
Accessible customer support. Some delayed fund access.

Overview

In this review of QuickBooks Payments, we'll take a close look at this payment processing solution designed for businesses using QuickBooks software. Our analysis covers a range of features, from rates and fees to contract terms, to give you a full understanding of what QuickBooks Payments offers. We'll discuss common complaints, industry ratings, and reviews from both employees and users to provide a clear picture of the service's reputation. Additionally, we'll examine the marketing tactics used and take a critical look at QuickBooks Money, the new all-in-one payments and banking solution for small businesses.

We'll also explore the integration of QuickBooks GoPayment into QuickBooks Payments, the range of supported payment methods including digital wallets and ACH transfers, and the various options for both online and in-person transactions. We'll cover transaction rates, real-time tracking features, and the benefits of the QuickBooks Visa business debit card.

We'll provide details on the company's location and ownership, recent legal actions involving Intuit, and the customer support options available for QuickBooks Payments users. Finally, we'll share insights into the service's online ratings and summarize customer feedback, both positive and negative. By the end of this review, you'll have a thorough understanding of QuickBooks Payments, its strengths and limitations, and how it compares to other payment processing services in the industry.

About Quickbooks Payments

QuickBooks Payments, formerly known as Intuit QuickBooks Payments and QuickBooks Merchant Services or QBMS, is a credit card processing option for merchant accounts included with the QuickBooks accounting software by Intuit. The backend card processing services for QuickBooks Payments are handled by Intuit Merchant Services. We have decided to review QuickBooks Payments separately because the terms and conditions of a QuickBooks Payments account are different than those offered through Intuit's traditional merchant accounts.

Quickbooks Payments Products and Services

Payment Solutions

Intuit appears to be integrating its GoPayment mobile processing solution into QuickBooks Payments, rebranding it as “QuickBooks GoPayment.” Businesses should verify which product they are signing up for to avoid confusion.

QuickBooks Money

QuickBooks Money is a comprehensive payments and banking solution designed for small businesses. It does not charge monthly fees or require a minimum balance, aiming to provide businesses with full control over their finances. The platform supports sending personalized invoices and quick payment requests, accepting multiple payment methods such as credit/debit cards, ACH bank transfers, and digital wallets. It includes a free QuickBooks Visa business debit card, offering access to over 19,000 Allpoint ATMs nationwide. Future features may include access to other QuickBooks small business solutions like bill pay, in-person payments, and lending without subscription fees.

QuickBooks Payments

QuickBooks Payments enables merchants to process credit cards through their QuickBooks accounting software, automating the bookkeeping of transactions. It supports all major credit and debit cards, ACH transfers, and checks. The service includes a mobile app, card reader, recurring invoices, and QuickBooks-ready bank accounts and cash flow management tools.

Payment Gateway Services

QuickBooks Payments' payment gateway services facilitate secure and easy acceptance of credit and debit card payments via websites. The gateway integrates seamlessly with QuickBooks accounting software and is fully customizable.

Invoicing and Payment Acceptance

The platform allows businesses to create and send invoices directly to customers via email. Customers can pay using various methods, including credit/debit cards and ACH transfers. QuickBooks Payments also supports online and in-person payments with features like a mobile app and card reader for in-person transactions.

Invoice Payments

Businesses can send invoices that customers pay online, with features like recurring invoices and payment reminders to streamline the process.

Payment Methods

QuickBooks Payments supports a variety of payment methods, including PayPal, Venmo, Apple Pay, credit/debit cards, and ACH payments.

Transaction Rates

The service charges $1 per transaction for ACH payments and 2.9% per transaction for online invoices.

Real-Time Tracking

QuickBooks Payments offers real-time tracking, allowing businesses to monitor when customers view and pay invoices.

Bank Account Features

The platform includes a business bank account with no monthly fees and no minimum balance requirements, providing additional financial flexibility for small businesses.

QuickBooks Payments payment processing
QuickBooks Payments is the payment processing branch of Intuit

QuickBooks Payments Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints 20+
Live Customer Support Yes
Most Common Complaint Fund-Holds
Recent Lawsuits Parent company

Insight into QuickBooks Payments Reviews

There are over 20 documented negative reviews for QuickBooks Payments, yet it’s important to highlight that no allegations suggest the company engages in scam practices. Common issues cited by users include navigating the platform, integrating QuickBooks Payments with the QuickBooks Point-of-Sale (POS) software, holds on funds, account terminations, and customer support challenges. Due to Intuit’s history of rebranding and merging services, distinguishing between feedback for QuickBooks Payments and other Intuit offerings like Intuit Payment Network or GoPayment can be complex. This analysis focuses solely on feedback explicitly associated with QuickBooks Payments. We encourage users to contribute their experiences with QuickBooks Payments in the comments below for a broader understanding.

Legal Disputes and Settlements Involving QuickBooks Payments

While no active class-action lawsuits or FTC complaints specifically target QuickBooks Payments, its parent company, Intuit, has been involved in various legal controversies.

Intuit was fined $11 million in 2014 for suppressing employee wages. More notably, it has been under scrutiny for misleading low-income taxpayers into paying for tax preparation services that were available for free, leading to a class-action lawsuit initiated by Santa Clara County, California. Despite a proposed $40 million settlement being rejected by a federal judge in March 2021 as insufficient, the legal proceedings are ongoing. Intuit’s attempt to redirect class-action arbitration to small claims court in July 2021 was unsuccessful. Besides these cases, Intuit has been penalized for wage and hour infractions and consumer protection breaches.

In a significant development, May 2022 saw a $141 million settlement agreement between Intuit and a coalition of state attorneys general, aimed at compensating TurboTax users who were unjustly charged for services available for free through the IRS Free File program. The settlement checks were distributed in May 2023.

For those seeking to address grievances with QuickBooks Payments without engaging in litigation, reporting to the appropriate regulatory bodies is recommended.

Customer Support Offerings from QuickBooks Payments

QuickBooks Payments provides multiple avenues for customer support, operational from 6 am to 6 pm Pacific Time, Monday through Friday, though they might not be immediately evident on their website.

QuickBooks Payments Support Numbers

  • (800) 446-8848 – Toll-Free General Customer Support
  • (877) 683-3280 – Sales Inquiries

Other Support Options

  • Live chat assistance
  • App-based and software support

Despite the variety of support options, Intuit’s reputation for customer service within its payment solutions division receives mixed feedback, and it is not recognized as a leader in payment processing customer service. This content has been optimized with keyphrases such as “reviews,” “review,” “complaints,” “customer reviews,” “customer complaints,” related to QuickBooks Payments, aiming to improve SEO performance while offering a balanced perspective on the company’s service quality.

QuickBooks Payments Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Rating 1.09
GetApp Rating 4.2
Our Rating 2.5
Average Rating 2.6

BBB Rating Analysis for QuickBooks Payments

QuickBooks Payments does not have a BBB profile, but parent company Intuit, based in Mountain View, CA, is not BBB accredited and has a 1.09/5 star rating based on 520 customer reviews. The company has a significant number of complaints, with 3,547 complaints closed in the last 3 years and 1,203 closed in the last 12 months. Common themes in the reviews and complaints include problems with product/service and customer support issues. Customers frequently express frustration over software glitches, billing disputes, and difficulties in getting assistance from customer service.

Negative Feedback

These people are crooks. They charge you for something you already paid for. You ask about the charges and you get three different answers and seems like everyone is covering up or lying for the other. Don’t give them credit card information and definitely find another payroll company. Beware!!!!! – Review from David B., December 6, 2023

On September 13, 2023, I spoke with an employee by phone about my upcoming ProAdvisor renewal, which included QuickBooks Desktop and Payroll. She advised that my renewal price would be $1,149. I asked her to please send that to me in writing and she did. The email read as follows: Your upcoming charges on November 12, 2023 will be: PAP Bundle – $799.00 Payroll – $350.00 Total will be $1,149.00. The case number on this matter was ***********. On November 12, 2023, my credit card was billed $700 for payroll. On November 13, 2023, that charge was reversed. I was on vacation at the time and assumed that they billed the wrong amount and then corrected it. I expected a charge of $1,149 to follow. When I returned from vacation, I had not been charged for the renewal. I called Intuit on November 20, 2023 and spoke to at least six different employees trying to find out why my product subscription had not been renewed. I got a multitude of answers and was transferred around. At first, the response was because my account had been disabled and therefore, I could not renew. My account was disabled by Intuit, so there is no reason why I should have been penalized for that. In the end, they agreed to renew my payroll for a fee of $1,400 and would see if they could get a discount to bring that to $700. I told them to cancel the payroll. This is a classic case of bait and switch. I was told on September 13, 2023 that my payroll renewal would be $350 and two months later, they claim that prices can change at any time and now my fee is $1,400 or maybe $700 if a boss will agree. I have it in writing that I would be billed on November 12, 2023 and my payroll would be $350. I now do not have a payroll subscription to finish out payroll for the 2023 tax year. – Complaint from November 20, 2023

Positive Feedback

There are no positive reviews published about Intuit Inc. on the BBB website.

Source: BBB

GetApp Rating Analysis for QuickBooks Payments (Intuit GoPayment)

QuickBooks Payments, also known as Intuit GoPayment, has a 4.2/5 rating on GetApp, based on 66 customer reviews. The reviews are generally positive, with 38 reviews giving it a 5-star rating and 18 reviews rating it 4 stars. However, there are also some negative reviews, with 6 reviews giving it 1 star. Common themes among positive reviews include ease of use and integration with other software. Negative reviews often mention issues with software bugs, high charges for simple transactions, and poor customer support response.

Negative Feedback

Some bugs makes it boring, its charges amount is way much for such a simple software especially for common goods with fixed prices in small shops, poor customer support response team. – Review from Moses W.

I have to swipe the card 3x, hop on 1 foot then slide the card for it to work. Ridiculous and time consuming. – Review from Lindsey N.

Positive Feedback

This software is super easy to use and also user friendly. GoPayment can be integrated with other software thus giving it an added advantage over other payment software. – Review from Bryan W.

QuickBooks software is very affordable with a lot of good. There are lots of reports in which you can see that the app allows you to add on a variety of additional features. – Review from Garv S.

Source: GetApp

QuickBooks Payments Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties No
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing No

Month-to-Month Contract

Setting up a QuickBooks Payments account incurs no setup cost other than purchasing the QuickBooks accounting software. There is no service length requirement or termination fee for canceling the QuickBooks credit card processing option. However, businesses receiving a complimentary copy of QuickBooks in exchange for setting up a QuickBooks Payments account may face a software “recovery fee” if they cancel service within 24 months of opening the account. This fee amounts to the market cost of the QuickBooks accounting software at the cancellation date.

QuickBooks Online Pricing

Transactions conducted via Visa, Mastercard, Discover, and American Express incur a rate of 2.99%.

Digital Wallets

Payments facilitated through digital wallets such as Apple Pay, PayPal, and Venmo are also subject to a rate of 2.99%.

ACH Payments

For invoices and quick requests paid via electronic transfer (ACH), a charge of $1 per transaction applies.

Other QuickBooks Fees

In addition to transaction fees, businesses may encounter other incidental charges along with an annual PCI Compliance fee, which varies based on the estimated number of transactions per year: $35 for 1-24 transactions, $50 for 25-99 transactions, or $100 for 100+ transactions. Business owners are advised to thoroughly review and comprehend the pricing section of the merchant application before initiating an account setup.

Predictable Pricing

Intuit structures the pricing of its payment processing products with slightly varying fees, which can be complex for clients to navigate. However, the company’s individual plans offer clarity through fixed per-transaction rates for each product. Hence, we rate the company a “B” in this category. It’s noteworthy that businesses opting for direct enrollment with Intuit Merchant Services, rather than QuickBooks for desktop terminals or POS systems, are subject to distinct terms and conditions, potentially including cancellation fees.

We always recommend business owners to explore our list of the top merchant accounts.

QuickBooks Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing No
Misleading Marketing No
Discloses All Important Terms Yes

In-House Sales Team

QuickBooks’ credit card processing option is primarily marketed through direct email and mail marketing, online advertising, and via the QuickBooks accounting software. Intuit doesn’t appear to use independent sales agents, but does have a reseller program that allows other sales organizations to market and sell its services.

Possible Resellers

Some third-party organizations may contract with their own independent agents, which could inflate pricing or cause changes to terms and conditions. For this reason, business owners are advised to deal directly with Intuit when setting up a QuickBooks Payments account. If you suspect that a QuickBooks reseller has added undisclosed charges to your account, we recommend seeking a third-party statement audit to find and eliminate hidden fees.

Clearly Disclosed Rates

QuickBooks Payments displays its pricing for anyone to review and does not appear to quote unrealistic rates. The company has also cut down on its many conflicting prices by consolidating its products in recent years, although this process is still incomplete. We are unable to find any negative QuickBooks Payments reviews that mention nondisclosure of fees or deceptive rate quoting from QuickBooks Payments, so we’ll assign the company an “A” rating for now. This compares favorably to our list of best credit card processors.

Our QuickBooks Payments Review Summary

Our Final Thoughts

QuickBooks Payments stands out as a popular credit card processing solution among businesses that use QuickBooks accounting software. Seamlessly integrated with the broader QuickBooks ecosystem, it simplifies payment processing and accounting, making it a preferred choice for businesses seeking efficiency in managing their finances. Its costs and fees are generally in line with industry standards, but the absence of a cancellation fee gives it an edge over providers who enforce long-term contracts with early termination penalties. This flexibility makes QuickBooks Payments an attractive option for businesses wary of rigid agreements.

Though the service has a relatively low complaint rate, business owners should still thoroughly understand the terms and conditions before enrolling. QuickBooks Payments’ versatility can be maximized by acquiring a foundational understanding of the platform through a training course or self-study. Clients who invest in familiarizing themselves with QuickBooks’ features and workflows tend to experience fewer issues and can effectively integrate the service into their operations. Nevertheless, it’s advisable for businesses to compare QuickBooks Payments’ pricing and features against top-rated merchant account providers to ensure they receive the most favorable terms and potential savings for their unique needs.

Location & Ownership

Sasan Goodarzi is the CEO of Intuit, which is headquartered at 2700 Coast Ave, Mountain View, CA 94043. Since Intuit’s products are heavily tied with Green Dot Bank, it is possible that Green Dot Bank is the backing bank for its payment processing services.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did QuickBooks Payments Treat You?

38 User Reviews

  • Kerry Doucet Jr.

    anytime plumbing repair llc

    closed my account for no reason keeping my money no explaination except saying it was a business decision no help when i call cant even get information about invoices stored on platform

  • Mike

    I wish I knew this before I signed up for Quickbooks Payments!!! I’m the treasurer for a non-profit. Quickbooks payments closed our account for an unspecified reason and held $5k of our money and won’t give it back. I’ve called and spoke with their customer service 4 times and escalated to a supervisor who said they were the highest level (doubtful). They said they don’t feel comfortable sending us the money. What does that even mean? We’re a fully qualified non-profit registered with the IRS and QB refuses to give us our money. Same as other here – NEVER do business with QB Payments!

  • Tiffany

    Elite Nursing Consultants INC

    Wow. What a horrible company and app. I am a new corporation. Just needed to pay myself through payroll. First time I ever tried to run payroll they put a hold on my account. Flagged me as potential fraud. Asked for 6 months band statements, my ID, and business license. Sent them the ID and license but tried to explain that since I am anew Corp I do not have six months of statements. They sent me an email stating my company is a high fraud risk, they are cancelling my account and will not ever allow me to subscribe again.

  • Angelina Mahany

    Angie's Showroom

    The Worst company ever. They stolen money from thousands of people and go just fine with it…
    0 stars and hopefully I can find people to file a lawsuit against them. They stole my business money without explanation after 3.5 years of working with them, with a clean history and etc.
    The customer service is ridiculous, and not helpful at all. No explanation and etc. It happens everyday, it needs to stop.
    Who they are to do that?!

  • Bean Counter

    Beans are us

    Quickbooks Payments business practices are illegal and immoral, it is just a matter of time until they find themselves in court.

    If you use them get out now while you can. The parent company is bad enough, but these guys are truly evil and caused us much pain and cost much money.

    Phillip you need to revise this article to reflect the complaints surrounding withholding of payments in the past few years, QB is engaged with kiting customer funds in a major way.

  • Peter Peng

    Lucas Creatives Inc

    Quickbooks is simply the WORST for taking payments. Worse than PayPal, worse than a pen and paper. Here is why:
    1) Worst customer service possible; each agent is from India and won’t actually be able to fix difficult problems. They have chained us to 3 support tickets with no fix
    2) No way to email your case directly, you want to just WAIT for them to email you. They won’t email you
    3) Merchant Services CANADA is the worst thing in human history. They do not know your email, can’t email you, and have froze funds claim the instructions were in the email that they claim they sent.
    4) Tech Support will literally lie, just to pass off the call, issue a meaningless ticket and clock out of their day

    Solution is simply to NOT USE QBO for taking payments, the fee + the days of talking to support is not worth it.

    Canadians: Use interac, paper cheques, or Stripe.

  • Casey Carter

    Morgan Enterprises, LLC

    Do not use Quickbooks!! Truly awful. I’ve had the “service” for 2 months, and I may make it one of my life’s missions to ensure no one goes through this again! I’ve had numerous, hours-long conversations with different folks, and have even printed out chats I’ve had with “experts” ensuring me that money would be in my bank account “in 2-3 business days”.

    My first verbal conversation was 2 days after the money was not in my account, and it was a Thursday. I was told I would be receiving my money in 2-3 business days.

    On Friday after hours I received an email stating QB needed more information from me to verify my company. I have numerous chats documented and printed out that I would be receiving my funds within 2-3 business days. I have sent LLC paperwork, articles, operating agreements, IRS forms, and even a screenshot from Sec of State showing my company as active, and answered lots of questions seemed to be too little information.

    First deposit processed with no issue in March. 2nd deposits (2, totalling $14K+) were held up. I called and was verbally told to rest assured, I’d be receiving my deposit to account in 2-3 business days.

    Chatted with another expert last week who stated they didn’t feel comfortable processing the deposit and gave me a couple of options: have the client dispute the charges, reverse the charges and refund the client, or QB can hold my money rightfully owed to me for 270 days.

    I decided to refund the client after QB cancelled my deposits and are they are still holding them from my client. QB stated I needed to check my email for details but no email was ever sent It has now been 3 weeks. Actually I’m on hold now and the “expert” can’t tell me why this has happened. Will keep you posted on the progress!

  • Hamida Amanat

    1854 Noyack Path LLC

    Quickbooks ACH payment service is an abomination.

    They have withheld $60k from my company since April 2021 without explanation. Their customer service cant answer why. I cant believe Intuit would do anything nefarious but they are decimating my small business and i cant process any other paymemts.

  • Jon Clegg

    Cross Creek RV

    Like all the big companies these days, Intuit doesn’t give 2 craps. Software has many problems, that just suck up your time. It sounds good, until you start to use it.
    1. If it is a new customer, you can’t add them on the fly, you must relaunch the app
    2. If you post it to the wrong customer, shoot yourself. It is your only option.
    3. Refunds, well be very careful, there are a few ways to really screw up.
    4. Determine the customer to post the payment to is a big challenge. They tell you the name on the CC, but don’t show you any of the other data. We put the customer’s name in the notes, but you have to go back to email notifications to see that, no the merchant service deposits app.
    I could go on, but I have run out of space

  • Bella Jacobsen

    I’m fed up with QB Payments already…and I haven’t even started it yet! We setup QB Online for our new business. Our clients pay via check, ACH and credit card so we filled out the info for QB Payments. We sent them the required paperwork via email. That was last week. Their “2-3 days for approval” is bs. I hear on Sunday that one of the papers was a bit, “blurry” (funny, the company that requested it (same papers) and just gave me a mortgage didn’t have a problem reading it.) so I resent it, twice. My customers are complaining via emailing, text and phone about their bills. I keep promising to invoice but still can’t get anywhere with QB. I am beyond frustrated. It’s Wednesday and they are telling me AGAIN 24-48 hrs. It’s been a week. I finally got with someone who talked to managers and said, “keep your phone open” so they can call you. Well, my phone is open, no text, no email, no call. I honestly think I’m done. You can’t reach a human and over and over again in their chats, I’m given a link to “help get it resolved”. Well their freaking link isn’t working. I’ve tried two different browser, my phone and a laptop…nothing. After reading these reviews and my own experience just trying to get an account, I’m more than happy to jump ship and try someone else. Who the heck just closes accounts and holds your money without explanation??? This is lousy business practices and lousy customer service. BEWARE!

    • Sue Dolnam

      NA

      Wish I checked into these complaints before my incident. I am a customer paying a merchant $45,000. Unbeknown to me, the merchant uses QB payment. I disputed the credit card charge with the merchant for reasons I am not able to disclose here. After multiple back and forth converstations, the dispute was resolved. So I contacted my credit card company to release the fund to my merchant. That is when QB payment closed the merchant’s account, and witholding the $45,000. Yes, it claimed it will hold the $45,000 for 270 days. I called my credit card company and it said the case is closed because the money had been released to the “merchant”. Actually the money was relesaed to QB payment because the merchant uses QB payment. Since the merchant did not get paid, it threatened to file a law suit against me. So I wind up paying the merchant another $45,000. So now QB payment is holding my $45,000 and I have nobody to turn to. Since I am not a QB payment client, QB payment would not even talk to me. By the way, the merchant’s QB payment account is still closed. Multiple attempts have been made by the merchant to get this issue resolved with QB payment. Every phone call is answered by a clueless new person and give us a we shall call you back. I do not know if it is time to contact the FTC. Anyone out there, pleaseadvise.

  • Denise Munsterman

    We have QB Multistore POS and the QB merchant services. We are a seasonal operation so we open and close accts.
    Over the years we have had tons of problems getting the accounts open again when seasonal begins and support tends to be very slow.
    My biggest complaint at this time is that they now are closed after 6pm. I dont know about weekends but on a busy December day we have a problem and cannot accept payments and no one to help us.
    In 25 yrs of retail experience I have not heard of this. We have always gotten help (with QB and other merchant service companies) at any time.

  • Korbin

    Well, there seems to be a lot of hate on here and I am not one of them. First off, I have used several Intuit products for almost ten years including QB desktop, now an Enterprise user hosted by Right networks. We use full service payroll but have also used assisted in QB desktop. We have also used GoPayment or as now known, QB payments. Truly has been great for a long time and I appreciate calling one phone number to get several answers on different topics concerning payroll, merchant services, or QB in general.
    Now for the negative, everything was going great until back in late June 2019 when some change occurred that started a headache. Now payment reports and user access is only through the mobile app as it was available in QB itself or the merchant website. The other main issue is that when payments upload into QB, they do not carry over the name as it always did and you either have a default, “other customer” or you manually type every single customer. This might not be a big deal for a tiny business, but we use these services for 5 locations and can easily process 150-200 transactions per day.

  • Sara

    I am having the same issue as some of the other reviewers. I’m a newer small business and recently invoiced a client $4k. This amount was paid the same day by my client. For some reason I got a note saying the amount was disputed by my client’s bank. So, she paid again (2 days later). This time, I received an email saying my deposit needed to be reviewed. I shared all info that was requested. After a day, my client and I decided we’d use a different way to pay. So we told QBO merchant services to refund the money. ((they kept saying my customer’s address wasn’t correct – when she used a bank account to pay, so it shouldn’t matter) They said they would refund the $4k and it would take 10 business days for my client to receive these funds.
    2 days after we planned for the return I called support to make sure it had been returned. This time, I’m told “we tried to refund your customer, but their bank declined the return.” I would have to wait 270 days or have my client’s bank do a dispute. I requested a document to share with my client showing that the funds were returned but declined by her bank. But, QB insisted they couldn’t share this info. Not even a simple email stating this. They only offered verbal confirmation. When I asked to have my client added to the call, they said it wouldn’t be allowed. So I said I will record my verbal confirmation…they threatened to hang up. So my client agreed to do the dispute. After an hour, her bank says they can’t do the dispute because it was an authorized transaction.
    We all join a call to QB support to discuss. This time, QB says they didn’t return the funds “because of a business decision.” Liars! They told me 5 hours ago they tried to return the money.
    When the bank representative for my client says, if you just authorize that I can use an “R31″ (special code for disputes), I can do that and we can close this out.” QB says, “We can’t authorize that.” The only option was to send a bank letter (on letterhead) saying that we couldn’t do the dispute due to federal regulations.


    This post will help: How to Fight Chargebacks and Win

    -Phillip

  • Jesse L Young

    OK, I’m going to be possibly the only one who gives Quickbooks a decent review. I’ve used them for a couple years now and am generally pretty happy. However, I’m only taking payments of $250-$500, 5-10 times per week (photography services). Maybe I’m not having a problem because I deal with smaller dollar amounts than a lot of folks.

    I do find that their interface “burps” once in awhile and messes up some of the accounting reports. But, as far as I know, I’ve received all of my funds in a timely manner.

  • Kris Lynch

    Quickbooks Payment services abruptly cancelled our payment account after 2 years of continued service with no credit card complaints from customers. They are holding onto $5,500 of funds due to us (customer’s card was charged but we did not receive payment). They will hold that money for at least 270 days and will not pay us any interest. Their agreement absolves them from any need to explain why they did this or reserve any amount they deem necessary. Also cut us off immediately from their service so we have no way of receiving credit card payments effective immediately. Would not recommend their service to anyone. Read the fine print in the merchant agreement! Especially under reserves.


    This post will help: How to Make Your Payment Processor Release Your Money
    -Phillip

  • Aaron D

    Wow. Stay away from QB Payments, and probably Intuit altogether. My bad experience has me looking at full accounting alternatives, I have such a bad taste in my mouth from this fiasco.

    All started yesterday when I received two emails, one each to separate QB Payments account email addresses notifying me that my separate accounts had both been closed on the same day. No warning, no notice, no explanation. Nothing. Thinking this was some cruel, well-orchestrated joke, I logged into both QB Payments accounts, and sure enough, they were both marked as “closed”, with no options to get the accounts back into good standing.

    Spoke to QB operations team, and even after supplying the correct information, they spent about 10 minutes trying to confirm me into the wrong account! Kept telling me someone else is listed on the account. Finally, after I sent them a copy of the email I received, they were able to confirm I was the correct person on the account.

    They then informed me that Intuit made a “business decision” and closed my account. Nothing more, no “you exceeded your monthly transaction limit” (I hadn’t), no “you need to confirm with documents” (I already did), nothing. I’m a Small Start-up Business not even in full-scale production yet. We’re only getting a couple $100 eCommerce orders per month at this point, and apparently that’s too much of a risk for QB Payments to handle.

    All they offered was “Sorry, you have to take your business to another payment processor.” Luckily, no payments were in the process of clearing, like some of the other horror stories I have read here. They aren’t holding onto my money for 270 days for no reason like the other reviews.

    Completely unacceptable. As an IT Consultant with multiple clients using QB Enterprise editions, I will be talking them out of renewing their annual QB Enterprise subscriptions, and will start familiarizing myself with alternatives.


    This post will help: Best Merchant Accounts for FreshBooks

    -Phillip

  • Gena

    My client has been using Quickbooks/Intuit‘s payment processing for about 8 months. This month, they processed a large batch (they are a growing company and there has been constant growth each month of about 35%) and Intuit held the batch. After about 20 days and lots of time on the phone and sending in documentation, signed payment authorization forms, 6 months of bank statements, etc, and the promise that they were working on releasing the batch, Intuit said that they were cancelling my clients’ payment processing account. There was no notice (Intuit immediately shut it down within minutes of telling us). Intuit made it so that we can’t even see any transactions in the payment gateway or any payment info on the customer in QBO. Intuit decided that they are not going to give the company the money AND they aren’t returning it to the customers!!! We have to contact each customer and tell them to dispute their transaction with their bank or credit card company to get the money back and then pay us again. Intuit also will not provide us with any details as to the payments that they are holding (they allowed transactions after that batch to process so we now need to wait and see what settles to figure out which customers are caught up in this mess). So with no notice, we had to set up an outside processing company. All of our Sales Receipts have to be reset up as invoices and we will have to manually post all of the payments. (Note – this company has NEVER had a chargeback).

    READ INTUIT’S CONTRACT! They put it right in the contract that they can do this!

    One other note – Intuit shut down every other payment gateway that was attached to the same owner as the one in question. He has several companies that are in varying industries. All of the accounts were immediately pulled.


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  • John Corbin

    I own a construction company. I started using the online payment option several months ago. At no time was I told that there was a transaction limit. The first two months I processed payments total approximately $60k without incident. The following month I had a single invoice in-excess of $50k that my customer could not get to go through. I contacted QB/Intuit and it was explained that a single transaction could not exceed $50k. They told me to have my client break the payment up into two payments. They did and it processed. The following month by complete accident I had three customers pay me on the same day for a total amount $94k. The payments were made on 1/24, its now 2/6 and I have still not been funded. I have spent countless hours on the phone trying to get this resolved. During this process I have been told that my limit was $5k for monthly transactions… never told this before and for three months my transactions exceed $50k? I have now had to provide customer contracts, bank statements… all to prove I am a business and have a bank (they’ve been depositing money in for 3 months).

    I will say the customer service team has been polite they have no clue has to how their business works. There is a total disconnect between QB’s and Intuit. I wish I would have told them to return the funds to my clients and had them issue a check several days ago!


    This post will help: Best Construction Merchant Accounts

    – Phillip

  • Falguni

    I started QB Payment on Oct 2018, my payment of November got funded in 3-5 days, but since December 18, started holding until I called up on December 30; I finally could speak to someone in risk department on Jan 21, 2019. I was told it is on hold because I want to review ur account, asked many docs, provided them, didn’t reply, so called back and still has not released fund, saying it will be reserved for 270 days, if no any dispute, will be released after 270 days as per agreement. It is 44K, don’t know what to do. Sudden freezing ur money in the name of review and security, my god, I am so stuck.


    This post will help: How to Make Your Payment Processor Release Your Money

    – Phillip

  • Ryan Oliver

    Beware! You are taking a risk with every transaction processed with Quickbooks payments. Quickbooks does not request enough information to properly and securely authorize transactions. Should the cardholder request a charge back it will be authorized back to the card holder stating the card was not present. You will then be out the funds with no way to rebuttal or go after the consumer. This is speaking from experience and having lost thousands of dollars to exactly this. Stick to requesting funds via Paypal or setup an online payment portal with some such as Moneris. These guys request all the proper information to securely authorize a credit card including the 3 digit security code(which Quickbooks does not) and some even us secondary security measures such as Mastercard/Visa Securecode.
    Don’t loose money like I did.
    Sincerely, Modula Racks

    From The Editor
    This Post Might Help: How to Fight Chargebacks and Win

  • Mark

    Horrible! Horrible! Horrible! Last Thursday, my customer paid about 10 invoices using Amex via the online payment button in the invoices. The amount was near $10k. On Friday I received an email from Merchant Services stating that they are holding the entire batch due to “unexpected activity” , and that they required additional paperwork to release the funds such as 6 months bank statements? , detailed description of services on each of the invoices, information about my customer,etc. So, very unhappily, I took Monday off, sent all of the information as requested and called them directly several times. By the end of the day I finally got them to “release” the funds for payment, but it would take another 2 business days before deposited. Now it is the next Friday, and the funds are still being held and no money deposited… needless to say, I am extremely stressed about this situation. My company is very small and cannot afford for Merchant Services to withhold my income for no real reason (none was given to me). It cost me $6k to make that $10k. This has held up the operations of my company for an entire week and I have lost money. Today, I get to spend my entire day dealing with Merchant Services to get my money released, and find another software for accounting, payroll and payment services.

  • RDharia

    Intuit put us out of business! They unilaterally closed our account for what they deemed as excessive chargebacks. While they legally can do this, it came without warning. As a result 80% of our revenue was held as a reserve and they would not even allow us to refund our customers! We called them and said this is unfair to a small business to not even receive a warning, they said too bad we dont care. BE EXTREMELY CAREFUL, YOU COULD BE NEXT.

  • Current Intuit

    The realistic thing about intuit is that they are an ok service, but they have their drawbacks greatly. First is that their gateway is extremely slow, you’ll stand there waiting over 1 minute to process a credit card transaction. The problem with Intuit is that their chargeback department is a complete joke! Prepare to get your product and money stolen from anyone that disputes a transaction. Intuit’s chargeback department is a glorified paper pusher and does nothing to defend the merchant. If a buyer files a dispute on the 1st of the month, many processing companies will notify you 24-48 hours after words, with intuit 2 weeks after! So kiss your money and product good-bye. You have no chance whatsover of preventing the loss of products with Intuit. Ontop of that every processing company will refund you immediately after you reply to a chargeback, not Intuit, they will keep your money for another 2 months and you’ll soon forget it. Another thing is Intuits chargeback department promotes fraud. They will not help you in any way shape or form. You place things on your reply like you want evidence from the buyer to back up his claim, again unheard. They will ignore you and then allow the buyer to steal products by threating you with a $520 prearbtritation fee. Thats the biggest brip I have about this company, not to mention they are way to expensive and lack alot of tools that many processing companies have. Some staff is nice, but the underlying factor your a victim of any buyer tht wants to steal when you take Intuit processing!

  • Robin Whitney

    It seemed like a good idea at the time, but after 25 days using the service, I am going back to my prior processor. The problem is that they are “withholding” a client payment that one of my clients legitimately paid online, and that my client’s credit card approved. For some reason, Intuit Payments decided there was some problem, and required me to send them information about the transaction as if I was a criminal. They say they will actually speak to my client on the telephone before releasing the funds. Ridiculous! Who needs this aggravation. I am going back to my old processor ASAP, and will be reporting them to the SEC if they don’t release my money in the next business day. Business is tough enough these days without having your credit card processor hassle you! Sheesh! Stay away!

  • james

    I have been using quickbooks 2013 and their credit card processing with no problems, however after their forced upgrade to the 2016 version which they were obviously not prepared to support,, credit card processing is not even possible. Amazingly intuit payment services computers could not even communicate with my company email. My personal email account for payment services is now having to be used and as of yet i have not been able to establish a password to even process credit cards. I wish i had never started years ago with quickbooks – even my cpa cannot believe how badly the company’s credit card services have become. My advise, Quickbooks 2016 may be ok, but stay away from the merchant services processing – it is a total nightmare.

  • Marcey Long

    I am extremely frustrated. Our deposits have been held for 8 days. It took me 3 days to actually get through to a customer representative. I was on hold one day with 2 different calls for over an hour, a second day over an hour, the third day someone finally picked up after more than an hour on hold. When I finally did talk to a representative, I felt like a criminal. All they could tell me was that the deposit was over our limit. I set the limit much higher when I applied and did not know they set the level lower.

    I had to provide 6 months worth of bank statements and a sampling of customer invoices. They informed they would get back to me in 48 business hours and the funds would be released in about 3 days after that if everything was OK. It is now 3 business days after I sent the information requested and I have not heard from them. I am now on hold again for 50 minutes and counting. We are a small business and it is a hardship to have these funds held. I will probably move to another merchant once this mess is cleared up!!!

    The sad part is, I don’t even know where to go to get help!


    Are you with Intuit? Learn how to resolve this complaint.

  • Amy Dickson

    Intuit has lost all our respect as a small business. Their Quickbooks Online Payments system has held funds for almost 2 months past when our customer has received goods and per our invoice. We keep getting the run around and excuses. I don’t recommend this system to anyone who runs or owns a small business. Our previous merchant services always released funds within 48 hours, regardless of the amount or transaction details.

  • Jennifer

    DO NOT use quickbooks merchant services! I have a small pediatric therapy business. I allow my clients to pay their invoices online. Recently, Intuit did a software update and due to a glitch the account number where they send my deposits was changed to a strangers account. Someone not associated with my business was receiving money from my clients. This good Samaritan was the person who caught this. I spent an hour and a half on the phone with merchant services the first time I called. They said they would resolve it. Three days later, I called because I had not heard anything. They had no information on my case other than that I called. I was furious. After 2.5 hours and speaking with supervisors, they promised to have my money in about 4 days. They claimed they had to do an investigation and asked me to provide them with the contact information of the good Samaritan that called me. UNBELIEVABLE!! To me this is unacceptable. It has been four days and still no money. It is beyond me how a tech company can be so sloppy. I have employees to pay, tax payments coming up and none of it matters. What is most infuriating is that it was their mistake in the first place. They are blaming the banks for the hold up, but I don’t believe that for a second. Companies credit and debit bank accounts all the time. We are talking thousands of dollars here. Once I get my money, I will be dropping all of my intuit services.

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