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The Truth About Moneris Solutions: Benefits & Red Flags

Name: Moneris Solutions
Item: Moneris Solutions
Rating: 3.3
Author: Phillip Parker

Author: Phillip Parker

Updated: September 30, 2025

Maintained Since: December 17, 2010

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We take our role in providing guidance and education regarding the card payment industry very seriously. At our own expense, we have vigorously defended our right to continue expose unethical and predatory practices in the industry, successfully defeating every attempt to silence us. However, fending off frivolous lawsuits is costly. To sustain these efforts, one of the ways we generate revenue is through affiliate partnerships with ethical providers. This means that some of our outgoing links connect business owners to trustworthy, low-cost payment processors, which is what most of our readers seek. We see this revenue channel as a win-win-win for everyone involved. Business owners find good processors, processors get good clients, and we are able to continue to provide a valuable service to the small business community. We also recommend and link to many services that do not compensate us. Our priority is to guide you to the best solutions for your needs, regardless of potential revenue. If you have questions, please feel free to contact us.

All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

Moneris Solutions

Rating

3.3/5

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Pros

Advanced Technology

Fraud Prevention

Mobile Solutions

Cons

Lengthy Contracts

High Fees Reported

Customer Support Complaints

Complex Fee Structure

Aggressive Sales Tactics

Overview

In this review of Moneris, a leading Canadian payment technology company, we examine its evolution, including the sale of its U.S. division to Vantiv, and explore its current partnerships, product offerings, and strategies. Our analysis covers payment terminals, e-commerce solutions with partners such as Wix, the Moneris Kiosk powered by UEAT, and newer services like B2B Pay, along with rates, fees, and contract terms to give potential clients practical insight. We consider common complaints, industry ratings, and customer and employee feedback to highlight strengths and weaknesses, while also assessing marketing tactics and their impact on businesses. In addition, we review legal matters such as lawsuits and fines and discuss how Moneris is adapting to changes in payment technology. This balanced overview provides businesses with a clear understanding of Moneris’ services, challenges, and position in the industry.

About Moneris Solutions

Screen Capture of Moneris Homepage — Moneris Homepage

Moneris, formerly known as Moneris Solutions, is a large Canadian-based payments technology company headquartered in Toronto, Ontario. In 2016, the US division of Moneris was purchased by Vantiv, which has since been acquired by Worldpay. While Worldpay has almost completely phased out most of Vantiv’s brands, there can still some confusion between the Canadian-based company and the now-defunct US side. In 2023, Moneris partnered with FreedomPay. Other partnerships include Wix, Samsung Canada, and Tulip.

Moneris Acquisitions

Founded in 2000, Moneris is a result of a joint venture between the Royal Bank of Canada (RBC Financial Group) and BMO Financial Group. Moneris’s U.S. division (Moneris USA) was acquired by Vantiv, and which has now been acquired by Worldpay in December 2016, and the company’s US-based merchants are now served by Worldpay.

In 2021, Moneris acquired online restaurant ordering company UEAT.

Products & Merchant Services

Payment Processing

Moneris provides a wide range of payment processing solutions tailored to retail, restaurant, professional services, non-profit organizations, and high-volume merchants. Their offerings include debit and credit card terminals, MOTO (Mail Order/Telephone Order) platforms, e-commerce processing, PAYD Pro mobile solutions, self-serve and kiosk solutions, the Moneris GO Marketplace, digital wallets, fraud prevention tools, data services, cash advances, gift and loyalty programs, and iPad-based POS systems. Additionally, Moneris offers a website-building tool called Moneris Online, which includes integrated online payment functionality. In 2021, Moneris and BMO introduced B2B Pay, an automated payment processing service utilizing straight-through processing.

Payment Terminals and POS Systems

Moneris offers several types of payment terminals, such as Moneris Go and Moneris Go Plus, equipped with touchscreen technology and capable of handling both debit and credit card transactions. Moneris Core provides scalable point-of-sale (POS) systems with modern user experience features and built-in fraud protection.

E-commerce Services

Moneris collaborates with Wix to provide an all-in-one e-commerce platform, allowing businesses to sell online through custom-built, feature-rich websites.

Business Services

Moneris offers additional services including fraud protection, gift card programs, and data services. They also provide Moneris Kiosk, powered by UEAT, for self-service solutions.

Customer Reviews & Sentiment

Analysis of Moneris Customer Reviews

With over 80 Moneris reviews found across various consumer protection websites, common concerns include unexpected or high cancellation fees, undisclosed transaction or monthly fees, automatic contract renewals, unfulfilled promises of refunds or rebates, and challenges in resolving issues through customer service. The nature of these complaints, rather than their number, has more significantly impacted Moneris’s rating in this area. We welcome your personal Moneris reviews in the comments section below.

Moneris Customer Support Review

Moneris provides 24/7 phone support to all its clients, a notable service offering in the payment processing industry.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop	1
BBB Rating	1
Google Maps	3.4
ComplaintsBoard Rating	2.7
Our Rating	3.3
Average Rating	2.6

PaymentPop Rating for Moneris

Negative Feedback

Don’t.
Fees were ok at first and they’re great at getting you signed up. If you have ANY issues though- watch out. Customer service might be the worst I’ve ever had. You will be on hold for hours, then when you explain your problem they just hang up on you. Literally if it’s complicated at all they’ll just hang up and you start over.
This happened with 3/4 calls I tried. Eventually I just got Evalon at lower rates and cancelling Moneris now.
In fact I’m waiting for an urgent call back for the past hour and doubt they’ll ever call. Then they’ll try to charge me monthly fees and I’ll deny it from my bank, having to pay a service charge each time… Moneris is brutal they don’t care at all about the customers.

Positive Feedback

There are no positive reviews published about Moneris on the PaymentPop website.

Moneris Solutions Corporation BBB Rating

Moneris Solutions Corporation in Etobicoke, ON, has an average BBB customer review rating of 1/5 stars and an “A+” on one profile and an “A-” on another based on 4 customer reviews. The company has had 9 complaints closed in the last 3 years, with 3 complaints closed in the last 12 months. Common themes in customer reviews include dissatisfaction with product/service problems and poor customer support.

Negative Feedback

Be careful they will keep debited your bank account even machines left behind by there technician

Putting us out of business, have been waiting for over a month for our small business funds, been with these people for over 5 years. I’ve been calling every day and keep getting different answers. From we owe them money to our bank isn’t cooperating and many others. Told us we owe them money and we have to check online to see what we owe they’ll keep coming up with new reasons. They yell at us on the phone. Someone needs to check out this call center and Moneris. If you need your money from your transactions do not go with Moneris. Their system is old and outdated.

Positive Feedback

There are no positive reviews published about Moneris Solutions Corporation on the BBB website.

Google Maps Rating for Moneris

Moneris has a 3.4 out of 5 star rating based on 559 user reviews on Google Maps

Positive Feedback

I’m a merchant and have been a Moneris customer for 14 years. They provide excellent merchant support/customer service with real people you can reach quickly who are knowledgeable and have quickly resolved any issues I’ve experienced. 10/10 would recommend to any merchants who need payment processing support

Negative Feedback

This company is a Joke. My account has had an issue since August of last year because of a mistake on their end while setting it up and it has been 7 months after many follow ups no one has even attempted to contact me back to try and resolve this situation. Embaressment as an organization. Wow! I wish I could give them 0 stars!

ComplaintsBoard Rating Analysis for Moneris Solutions

Moneris Solutions has several complaints listed on ComplaintsBoard. The common themes in these complaints include issues with customer service, billing disputes, and dissatisfaction with contract terms and fees. There is no specific average rating provided on the site, but the nature of the complaints indicates general customer dissatisfaction.

Negative Feedback

I am extremely disappointed and how my nearest does business, I have been a client of theirs for over 20 years. I made an innocent mistake last week by a ‘0’ when processing a charge so that $1,130 became $11,300 and noticed it a day later and called to fix it. Shocked to see a Moneris fee this morning of $488.33 for their Amex fees on that original transaction rather than the correct one. Highway robbery. Spoke to 2 people in customer service who refuse to fix it and would not give me access to someone senior. – Review from Deb Diament, February 1, 2023

I was with moneris 6 years. It was great. But I eventually had a bigger store needed something that didn’t run off my phone. After 6 months of feeling ok with new machine I realized I could cancel moneris. I paid for the connection for 6 months as it was only 21$. So I called them up to cancel. They said ok. Then they send machines back. But they never gave me address or pick up number from purolater. About 3 weeks passes by then dong my account 661$. I don’t even know who it was it said rbc. My bank rejected it as they didn’t have new numbers on my account. So I got my money back. – Review from Heather Joy 4444, April 30, 2022

Positive Feedback

There are no positive reviews published about Moneris Solutions on the ComplaintsBoard website.

Source: ComplaintsBoard

Processing Rates & Fees

Variable Contract Terms

The cost of a Moneris merchant account can differ based on the client’s business type, processing volume, and the agent setting up the account. This variability is common in the credit card processing industry, indicating that Moneris’ rates and fees are negotiable. The company’s reported contract terms are generally considered average for the industry.

Three-Year Contract

Previously, it was reported that Moneris’ standard merchant account agreement included a three-year service term with a minimum $250 Liquidated Damages Early Termination Fee (ETF). Moneris has since updated this policy, clarifying that this fee is no longer applicable. Instead, the company now charges $50 to $25 per device as an equipment refurbishing cost when a contract is canceled.

Moneris iPad POS Pricing

Moneris offers three pricing plans for its iPad POS solution: Small, Medium, and Large. The Small plan is priced at $44.95 per month plus taxes and includes one user and 1,000 products. The Medium plan is available at $74.95 per month plus taxes, supporting 10 users and 10,000 products. The Large plan, costing $99.95 per month plus taxes, accommodates 100 users and 50,000 products. All plans feature a fixed swiped rate of 2.65% and a fixed keyed-in rate of 2.85% plus $0.15. Note that these rates do not include “payment processing fees and other applicable fees as set out in your Merchant Agreement.” Businesses processing over $10,000 a month may qualify for custom rates. Business owners are encouraged to explore other providers through our list of best merchant services.

Virtual Terminal and Payment Gateway Pricing

In addition to traditional storefront processing, Moneris Solutions highlights its virtual terminal and payment gateway services on its website. Pricing for these services remains undisclosed, and typical associated fees may include gateway fees, technical support fees, batch fees, and additional transaction rates for these e-commerce services. Moneris’s proprietary gateway also supports multi-currency pricing, enabling transactions in over 70 different currencies.

Level 2 and Level 3 Processing Services

Moneris Solutions also offers specialized Level 2 and Level 3 processing services for B2B and B2G transactions, which utilize different interchange rates than typical consumer credit transactions. These services require specific payment processing technology to handle the extensive data required for these types of transactions, tailored for corporate credit card use.

Industry-Average Pricing

Moneris provides a detailed list of rates and fees for various transaction types, available for review here. The company transparently outlines the interchange rates it employs. Businesses are advised to compare their processing agreements with Moneris against those offered by more cost-effective merchant account providers.

Moneris Solutions point-of-sale — Moneris Solutions features POS solutions including through the iPad.

Lawsuits & Legal History

No current class-action lawsuits or Federal Trade Commission (FTC) complaints have been identified against Moneris. Clients seeking alternative dispute resolution methods are advised to consider reporting to appropriate supervisory organizations.

Employee Reviews & Sales Practices

Inside Sales Team

Moneris appears to market its services primarily through telemarketing and an inside sales force. There are some Moneris reviews that describe an outside sales agent visiting a business on behalf of Moneris, though this could be associated with Moneris USA. A representative from Moneris has reached out to clarify that “All of our sales agents are hired as full-time staff, not independent contractors.” The company does offer work-from-home positions, but it also boasts in-person and on-site support and installation teams. We are currently able to locate a low-to-moderate number of Moneris complaints that describe undisclosed fees or misrepresentation of rates.

No Deceptive Quotes

As a point in the company’s favor, we have found no uses of deceptive advertising or rate quoting. This compares favorably to our list of best credit card processors. We have therefore assigned Moneris a “B” in this section of the review. If you suspect that a Moneris representative has added hidden fees to your contract, you can double-check your pricing with a third-party statement audit.

Moneris Solutions Competitors

Compare Moneris Solutions to competitors that earned top marks.

Pricing

Bottom Line

Moneris ranks as an average credit card processing provider. Client feedback indicates that dissatisfaction primarily stems from the company’s pricing structure and cancellation policies, which include penalties that many merchants find burdensome. However, Moneris generally meets standard performance expectations in other aspects of its business. While it fulfills the core requirements of credit card processing, it’s clear that some of its practices contribute to merchant frustration.

To improve its standing Moneris could enhance its merchant account agreement by removing the early cancellation penalty and addressing concerns related to unauthorized charges, hidden fees, and inconsistent customer support. Addressing these issues would help the company regain customer trust and stand out among competitors. Until then, business owners should carefully compare Moneris’s pricing against other leading payment processors to secure the most favorable terms and avoid potential pitfalls.

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Contact Moneris Solutions

Contact & Customer Support
President and CEO	James Hicks
Headquarters	3300 Bloor Street West Toronto, ON, Canada
Toll-Free Customer Support	(888) 782-3965
Additional Support Channels	Online Contact Form
Website	moneris.com

About Us

CardPaymentOptions.com

Established 2009

My name is Phillip Parker, and I started this website back in 2009 as a simple blog to call out shady credit card processors that were taking advantage of small business owners. At the time, I had no idea this side project would grow into a leading voice pushing for transparency and integrity in the payment processing industry. I also didn't anticipate just how far some of these companies' owners would go to try to silence me.

I was recruited out of college for a sales role with a credit card processor. At the time, I didn't realize the “training” was really about tricking me... into selling business owners expensive processing with hidden fees and long-term service agreements. In my first few sales, I unknowingly cost friends and family thousands of dollars after they trusted me to switch their services. When it finally clicked that something was seriously wrong, I was furious. I quit immediately and made a promise to expose that company and any others operating the same way. That promise is what led to the creation of this website.

As I wrote about these processors, their tactics, and the people behind them, the articles started to spread among business owners. News organizations picked up the stories, readers shared them online, and traffic to the blog took off. Unsurprisingly, that also caught the attention of the companies and individuals I was exposing.

Over the last 17 years, I've received several anonymous death threats and defeated four lawsuits meant to intimidate me into taking my blog down. Their efforts to muzzle me only made my determination to expose them even stronger, leading me to work with state authorities to help shutdown some of the worst offenders.

I'm proud to say that of the millions of people who have read my work, thousands have taken the time to write and thank me for helping them narrowly avoid a very costly mistake. This blog has played a small role in pushing the industry toward more ethical practices - but there are still bad actors out there, which means the work isn't done.

If I can offer one piece of advice, it's this: get every promise in writing, and take the time to review contracts carefully. Tools like ChatGPT can help surface red flags and uncover expensive surprises buried in the fine print.

If you've made it this far, thank you for reading. I truly appreciate you being here, and I wish you every success with your business.

Our Research Methodology

Pricing & Fees

We analyze all costs including rate structures (interchange-plus, tiered, flat-rate, etc), monthly fees, equipment costs, early termination fees, and hidden charges. This data is gathered from service agreements, statements and client feedback.

Features & Technology

Evaluation of POS systems, e-commerce integrations, mobile capabilities, reporting tools, recurring billing..., and developer resources. When possible, we directly test services and hardware. Otherwise, we rely on client feedback and public information.

Customer Support

We evaluate availability across phone, email, chat, and social channels. Measuring hold times, night and weekend availability, and client feedback regarding effectiveness, professionalism, and resolution rates.

Contract Terms & Conditions

We review service agreements and equipment contracts for reasonability, transparency, and fairness. We focus on uncovering any predatory clauses, such as unjustified early termination fees, hidden costs, and unclear cancellation policies.

User Experience

We comb the internet and interview current and former clients to evaluate the overall user experience and identify any common pain points that may impact the user experience.

Sales & Marketing Practices

We evaluate sales tactics, marketing materials, and client feedback to determine the level of transparency and ethical nature of the provider's approach. Does the provider publicly disclose pricing? Do they use teaser rates? We score based on these and other factors.

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