FreedomPay Review

No Complaints

FreedomPay has an “A+” rating with the Better Business Bureau and is not BBB accredited. The company has received zero complaints in the past three years. At the time of our last update, the company had one complaint relating to a product or service problem and either was resolved to the merchant’s dissatisfaction or did not receive a final response from the merchant.

What Merchants Say

FreedomPay has also received 1 informal negative review. The review describes issues with equipment and poor customer service:

their kiosks are defective. I added money to the machine to fund my card for food purchases. Made two purchases after the money was loaded onto my card. upon returning for lunch to make another food purchase on the same day i was informed I have a negative balance and the money that was added to the card is gone. did a bit more research and it turns out the money was removed from the card balance 3 minutes after the money was loaded into the machine. was informed from freedom pay, the cash was ejected minutes after i added it to the machine. No one seems to want to take responsibility for the mechanical error stating i need to contact the restaurant who in turn informs me there’s nothing they can do. I question the companies kiosks reliability to not eject cash minutes after inserting into the machine leaving it for the passerby to take.

The company has responded to the complaint explaining what measures were taken to resolve the issue.

An “A” Performance

Given the company’s relatively clean complaint record and responsiveness, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.