In this review of FreedomPay, we will provide a detailed overview of the company’s credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company’s pricing structure, contract terms, and specific services provided. By the end of this review, you will have a clear understanding of whether FreedomPay meets your payment processing needs.
About FreedomPay
Founded in 2000, FreedomPay is a merchant account provider that specializes in P2PE-enabled payment processing technology. The company is partnered with Bank of America, Heartland, Chase, Vantiv, Elavon, First Data (now Fiserv), Global Payments, Mercury, WorldPay, and TSYS for its payment processing, and it is specifically focused on serving contract food services, financial services, gaming, higher education, hospitality, and retail industries. In 2022, FreedomPay announced a number of partnerships, including with Prommt for branded payments, Virdee for contactless pay, and Euronet Worldwide Inc.
FreedomPay Homepage
FreedomPay Products and Services
Payment Processing
FreedomPay handles major debit and credit card processing for a variety of business types. Although their website lacks detailed information about their specific services, they claim to have significant processing capabilities, asserting that they process “the majority of transactions in Las Vegas.”
FreedomPay appears to offer standard payment processing services
FreedomPay Customer Reviews
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
No
Most Common Complaint
N/A
No Public Complaints
Our search did not reveal any significant FreedomPay reviews suggesting the company is a ripoff or a scam. This could imply that FreedomPay is dedicated to providing effective customer support. If you have experiences or FreedomPay customer reviews to share, please contribute them in the comments below.
The FreedomPay website provides an email contact form for customer inquiries, though it lacks a specified customer support hotline. This might be a consideration for customers requiring immediate or direct assistance.
FreedomPay Customer Satisfaction Ratings
Online Ratings Summary
Total Complaints
3
Resolved Complaints
3
No Complaints
FreedomPay has an “A+” rating with the Better Business Bureau and is not BBB accredited. The company has received 3 complaints in the past 3 years. All 3 complaints were resolved to the satisfaction of the merchant.
What Merchants Say
FreedomPay has also received 1 informal negative review. The review describes issues with equipment and poor customer service:
their kiosks are defective. I added money to the machine to fund my card for food purchases. Made two purchases after the money was loaded onto my card. upon returning for lunch to make another food purchase on the same day i was informed I have a negative balance and the money that was added to the card is gone. did a bit more research and it turns out the money was removed from the card balance 3 minutes after the money was loaded into the machine. was informed from freedom pay, the cash was ejected minutes after i added it to the machine. No one seems to want to take responsibility for the mechanical error stating i need to contact the restaurant who in turn informs me there’s nothing they can do. I question the companies kiosks reliability to not eject cash minutes after inserting into the machine leaving it for the passerby to take.
The company has responded to the complaint explaining what measures were taken to resolve the issue.
An “A” Performance
Given the company’s relatively clean complaint record and responsiveness, we agree with the BBB’s rating at this time. Merchants should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
FreedomPay Fees, Rates & Contract
Rates & Fees Summary
Swiped Rate
1.00% - 4.99%
Keyed-In Rate
1.00% - 4.99%
Early Termination Fee
Variable
PCI Compliance Fee
Variable
Equipment Lease Terms
Variable
FreedomPay Contract Terms
There is no publicly available information about the standard FreedomPay contract at this time. It is likely that the company customizes its pricing and terms according to each merchant’s business type, location, and processing history. The company’s wide range of preferred merchant types means that it could offer long-term equipment leases for certain merchants’ needs. We encourage merchants to check out our list of the providers of the best merchant services.
No Red Flags
The total absence of FreedomPay complaints about the company’s contract terms merits an “A” in this category, but it should be noted that we are assigning this grade without any verified knowledge of specific pricing. It is difficult to assess at this time whether FreedomPay’s contract terms are competitive with the cheapest merchant accounts.
FreedomPay Employee Reviews & Sales Practices
Jobs & Marketing Summary
Employs Independent Resellers
No
Advertises Deceptive Rates
No
Discloses All Important Terms
No
Inside Sales Team
FreedomPay appears to rely on in-house staff to market its services. There is no evidence at this time indicating that the company employs independent sales agents, and we are unable to locate any FreedomPay reviews that report unethical behavior by the company’s sales team. This compares favorably to our list ofbest credit card processors.
No Misleading Quotes
FreedomPay does not appear to engage in any deceptive advertising strategies in its official materials. If you suspect that you are being charged undisclosed FreedomPay fees, we recommend seeking a third-party statement audit to eliminate hidden charges.
FreedomPay Review Summary
FreedomPay is recognized as a dependable merchant services provider based on current information. The company primarily specializes in offering supplementary software for payment processing, and its clean complaint record is a reassuring indicator of quality service. Even with companies rated highly by our standards, we encourage merchants to thoroughly scrutinize any contract terms presented. Compare these terms and pricing against those of top-rated merchant account providers to ensure you’re getting the most advantageous deal. A careful review will help safeguard your business against unexpected challenges and ensure that your chosen provider meets your specific financial needs and objectives.
Contact FreedomPay
Contact & Customer Support
Founder and CEO
Tom Durovsik
Headquarters
2929 Walnut St Floor 14, Philadelphia, Pennsylvania 19104
Please note that we only suggest providers that adhere to strict ethical standards and offer top performing support at extremely competitive pricing. We may earn revenue if choose one of our recommendations.
Reader Comments, Testimonials & Complaints
1 User Reviews
Chase Ethel
I am thrilled to share my incredible experience with FreedomPay! As a business owner, managing payments can be a headache, but FreedomPay has been a game-changer. Their seamless and secure payment processing system has simplified transactions, making our customers’ checkout process faster and more convenient. The versatility of their platform allows us to accept various payment methods, including contactless and mobile payments, which has significantly increased customer satisfaction. Not to mention, their top-notch customer support team is always available to assist promptly whenever we need them. FreedomPay has undoubtedly elevated our business to new heights, and I can’t imagine operating without their exceptional services. If you want a hassle-free and reliable payment solution, look no further than FreedomPay!
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Chase Ethel
I am thrilled to share my incredible experience with FreedomPay! As a business owner, managing payments can be a headache, but FreedomPay has been a game-changer. Their seamless and secure payment processing system has simplified transactions, making our customers’ checkout process faster and more convenient. The versatility of their platform allows us to accept various payment methods, including contactless and mobile payments, which has significantly increased customer satisfaction. Not to mention, their top-notch customer support team is always available to assist promptly whenever we need them. FreedomPay has undoubtedly elevated our business to new heights, and I can’t imagine operating without their exceptional services. If you want a hassle-free and reliable payment solution, look no further than FreedomPay!