Overview
In this review of Chase Merchant Services, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific features provided. By the end of this review, you will understand whether Chase Merchant Services meets your payment processing needs.
About Chase Merchant Services
Based out of Dallas, Texas, Chase Merchant Services, also known as Chase Payment Solutions, is one of the largest merchant account providers in the United States. Although it has operated under different business names due to various acquisitions and joint ventures, Chase Merchant Services has been in existence since 1985.
![](https://www.cardpaymentoptions.com/wp-content/uploads/2024/07/ChaseMerchantServices-homepage.webp)
Chase Merchant Services History
Previously known as “Chase Paymentech” since its acquisition of Paymentech in 2000, the company rebranded its global ISO operations as “Chase Commerce Solutions” in late 2015. In January 2016, First American Payment Systems acquired all of Chase Commerce Solutions's operations. Today, Chase's merchant services products are marketed as the Chase Merchant Services branch of JPMorgan Chase & Co., but the Chase Paymentech brand is still found on some of the company's products.
Chase acquired WePay in October 2017, which could signal that the company plans to focus on building e-commerce platforms going forward. The company has also achieved some recognition as the back-end processing network for the popular mobile credit card processing app Square.
Nick
Stay away from chase, especially if you’re a small business. They set up my numbered company. I told them I had 2D. B. A’s that were not articled, but my numbered company is on every invoice.
As soon as I did anything with my second d b a, they put it into review, took them fourteen days to even tell me what the problem was. And now they are closing my account.
The sales rep set up. My account is just gonna throw this back on me and say I should have only been doing business under one of my D. B. As. Even though the account is set up under my numbered company in every invoice includes my numbered company.
You get the garbage service. You’d expect from a giant company that doesn’t give a crap about you.
Danny Greene
Stay away from Chase!! They will hold your money and flat tell you they are doing it cause they can. As a small business I’ve lost jobs because they decided to hold money for no reason. I filed a complaint with the comptroller of currency and their response was the same. They stated they can hold your money if they want too. I will be seeking legal advice and looking into a class action suit against them.
Bryan
USER BEWARE
If you use the Chase Quick Accept card reader or manually enter a cc number to accept a payment for services you’ve provided and/or materials you’ve already paid for, be ready for Chase to hold your money for a full 5 business days and give you little to no information while you wait. If you’re a family owned small business like us and just starting out, you need the income from your sales to help cover your daily operating costs and this service makes it really hard to do that because of the holds. Not to mention how frustrating their customer service is when they won’t give you a straight answer as to where the money is and why it isn’t in the account when the transaction is showing “Completed” on your banking app. I will definitely be going back to Square
ROBERT HUPP
Warning!
If you accept payments in excess of 1k Merchant services will flag it, you will NOT be informed, and they will review it for 5-7 business days before they release it. I use a different merchant service for my other business and have no problems with this, but Chase in a whole other animal. Customer service will not help you. It will take a year for them to “review” your deposits and maybe raise your average deposit, in the meantime collecting mad interest on YOUR operating capitol. Which means for that entire year anything over 1k will be held until they are done fingering your money. Bad business. After this deposit is done I am cancelling this account.
CPO
Robert,
You may find this article helpful: How to Make a Payment Processor Release Your Money.
-Phillip