The Engine That Powers Payment Platforms
Founded in 2008, WePay is a merchant account alternative that first started as a competitor to services like Stripe. The company has been assimilated into the Chase Merchant Services brand. The company’s primary focus is providing online platforms with the ability to collect payments from customers and donors (for example, through websites like GoFundMe.com). WePay allows virtually any website to integrate an account to collect payments from participating users via ACH bank transfers and credit cards. The service has no setup fees, no monthly fees, and no service length requirement.
Is WePay Holding Your Funds Right Now?
Thousands of merchants have had their payments frozen by WePay. If you’re one of them, then you might find these resources helpful:
- How To Make Your Payment Processor Release Your Money
- How to Fight Chargebacks
- Best Merchant Accounts for Non-Profits
Shifting Its Focus Away From Small Business
Over the last few years, WePay has changed its branding to present itself as a white-label payment platform that can be integrated into an existing e-commerce store or utilized as the backend platform for an online marketplace or fundraising system. This makes it less of a peer-to-peer or business-to-consumer service and more of a backend software solution for payment-oriented businesses and startups. In fact, the company is considered one of the top payment processors for online marketplaces. This newly emphasized function makes the company less relevant for most types of small business owners. In October 2017, JPMorgan Chase acquired WePay.
WePay Payment Gateway
WePay offers credit and debit card processing through Chase bank with three different payment gateways for online merchants. The first is called Clear and is essentially a basic payment gateway plus risk management solutions, while the second is called Link and effectively is a gateway that goes straight to Chase’s processing and uses the Chase name. Both offer same-day deposits, digital wallets, card-present solutions, PCI compliance, card vaults, tokenization, and data reporting and analysis. The third option is called Core and is for very large payment facilitators.
WePay Location & Ownership
WePay’s headquarters are located at 350 Convention Way #200, Redwood City, California 94063. The company’s CEO is Bill Clerico.
Key Points
- Costs & Contract: Pricing and contract terms will vary depending on…
- Complaints & Service: Has received more than 250 public complaints regarding…
- BBB Rating: Has an “A” rating with the Better Business Bureau and has received 113 complaints and 47 reviews in the past 3 years in regards to…
- Sales & Marketing: Does not market directly to merchants and has not received any complaints about its…
Video Summary
WePay’s link payment processing option
Should You Trust WePay?
Lawsuits, Reviews & Complaints
Complaint Summary
|
Total Online Complaints
500+
|
Live Customer Support
Yes
|
Most Common Complaint
Fund Holds
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Fund-Holds a Major Issue
In the comment section of this review alone, we are currently able to find over 300 WePay complaints, many of which describe the company as a scam or a ripoff. We are also able to find nearly 200 complaints on other consumer protection websites. The common themes among nearly all of these complaints include the company’s reserve policy, its “prohibited activities” policy, and unreachable or unhelpful customer support. Many merchants describe waiting the full 30 days to receive substantial portions of large payments that had been held in reserve.
Poor Communication
While we don’t tend to penalize processors for engaging in what is a common fraud prevention measure, it appears that there is very little warning or communication between WePay and merchants in these cases. Similarly, merchants who have had their accounts canceled, and their pending payments returned, seem to only find out about these developments after contacting WePay to ask why they can’t find their money. Merchants commonly express frustration when dealing with WePay customer support, which is available by phone or by live chat, reporting a lack of meaningful assistance, and a policy of deflection.
Below-Average Performance
A company representative has been very active in responding to many of the complaints in the comment section of this review, but in the majority of cases, it does not appear as if the merchants’ complaints can be resolved to their satisfaction. Generally speaking, most negative WePay reviews do not speak highly of the company’s customer service.
WePay Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against WePay. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
WePay Customer Service Options
WePay solely provides ticket support through its website to all of its users with staff available between 9 am to 9 pm EST. Its website states that all requests will be responded to within 1 business day but its limited support options mean it does not rate as a top merchant account provider for great customer service.
WePay’s customer support is a main focus of the complaints against the company
Is the BBB Rating for WePay Accurate?
Better Business Bureau Profile
BBB Summary
|
Product & Service Complaints
68
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Billing & Collection Complaints
40
|
Advertising & Sales Complaints
3
|
|
Guarantee & Warranty Complaints
0
|
Delivery Complaints
2
|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
More Than 100 Complaints
WePay was formerly accredited with the Better Business Bureau since December 2009 but is no longer accredited. The BBB is currently issuing WePay an “A” rating despite 113 complaints in the last 36 months. 68 of the complaints were due to a problem with a product or service, 40 were billing or collections issues, 3 were due to advertising or sales problems, and 2 were issues with delivery. Only 42 of these 113 complaints were resolved by the company to the satisfaction of the merchant. The remaining 71 were resolved to the dissatisfaction of the merchant or received no final response.
What Users Say
WePay has received 47 total informal reviews on its BBB profile. All 47 reviews are negative, and the most recent review cites poor customer support and held funds:
This company offers an easy way for businesses to pay without needing a debit / credit card machine. Several customers make payments to me. After the money clears they then ask for documentation proving my company is a legitimate business. We provide the documentation along with a complete story on how and why we were paid which they requested. A week goes by, my $8850 is still stuck in limbo so I call WePay (no one answers the phone, you cant contact a live person) so I contact chase bank. Chase bank which owns this ridiculously s***** organization tell me my funds will be released. Funds never came in. Now they send me an emails saying your account is closed with Quick Accept because your in a risky business, sorry we cant come up with a better solution. Are you serious? Im in a risky business? Im not selling drugs. Im selling a shipping service to shippers. They receive their freight and pay me for my services. Thats risky? Stay far away from this company. They will steal your money and there is no one to speak to about it but chase bank which tells you to be patient. This company should be s*** down immediately!!!This company offers an easy way for businesses to pay without needing a debit / credit card machine. Several customers make payments to me. After the money clears they then ask for documentation proving my company is a legitimate business. We provide the documentation along with a complete story on how and why we were paid which they requested. A week goes by, my $8850 is still stuck in limbo so I call WePay (no one answers the phone, you cant contact a live person) so I contact chase bank. Chase bank which owns this ridiculously s***** organization tell me my funds will be released. Funds never came in. Now they send me an emails saying your account is closed with Quick Accept because your in a risky business, sorry we cant come up with a better solution. Are you serious? Im in a risky business? Im not selling drugs. Im selling a shipping service to shippers. They receive their freight and pay me for my services. Thats risky? Stay far away from this company. They will steal your money and there is no one to speak to about it but chase bank which tells you to be patient. This company should be s*** down immediately!!!
Great customer service is a hallmark of a top-ranked merchant account. Merchants should review their options for companies who offer superior customer service to avoid issues like this review states.
A “B” Performance Overall
In light of these figures, we have adjusted the BBB’s rating to a “B” for the purposes of this review.
How Expensive is WePay Service?
Rates, Fees, and Contract Terms
Cost Summary
|
Credit Card Rate
2.9% + $0.25
|
ACH Transfer Rate
1.0% + $0.30
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Chargeback Fee
$15
|
|
Termination Fee
$0
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PCI Compliance Fee
$0
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Equipment Lease
None
|
Varying Terms Depending on the Platform
WePay no longer lists per-transaction fees on its website, but its most recently displayed pricing charged 2.9% + $0.25 for credit card payments valid for new U.S. businesses or 1% + $0.30 for direct payments from bank accounts. It is likely that it now customizes its pricing for each payment platform it works with. In addition to its flat processing rates, WePay’s website lists a $15 chargeback fee, which is standard for the industry. The company’s most contentious policies, however, are not clearly listed, and they have to do with reserves and prohibited activities.
WePay’s Former Hold Policy
As a fraud prevention measure, WePay has previously been known to enforce a standard withdrawal limit of $2,500 per business per seven days, with payments above that figure being placed in a rolling 30-day reserve. This means that a merchant who routinely does over $2,500 per week in business might be unable to access more than that amount in any given seven-day span, and it also means that a variable amount beyond the initial $2,500 could be withheld in a reserve for up to 30 days. This policy is no longer mentioned in WePay’s terms and conditions, but the company does reserve the right to impose transaction limits at its discretion.
WePay’s Current Hold Policy
The amount placed in reserve is based on a number of factors, including “the transaction history in your account as well as the information you provide in your profile, your industry, and how you’re using WePay,” according to language formerly found on the company’s website. Although processors commonly withhold funds in the credit card processing industry (Square makes extensive use of a similar policy), WePay does not appear to properly notify merchants that their withdrawal limit is approaching or has been exceeded, and merchants express frustration with an inability to recover the funds they are expecting to receive.
Insufficient Screening
As outlined previously in this review, WePay does not appear to aggressively screen out merchants who fall within its “prohibited” industries until well after they have signed up and processed with WePay. It appears to be standard policy for WePay to cancel these accounts without much warning and return payments to customers or donors. This policy, coupled with what appears to be very poor customer service, seems to be leaving merchants out in the cold for engaging in what they thought to be approved transactions. These merchants would generally be better served by high-risk specialists.
New Approach, Same Results
WePay claims that the marketplace-style websites it currently serves are now responsible for screening out prohibited businesses, which has helped reduce the number of businesses that are improperly approved for WePay accounts. While this policy may have had the effect of reducing the overall number of WePay complaints related to fund-holds and account cancellations, it still leaves open the possibility that WePay’s partner platforms could improperly approve businesses and ultimately put them in a position to experience cash flow interruptions. We also encourage merchants to check out our list of the providers of the best merchant accounts.
Does WePay Use Deceptive Marketing?
Advertising & Sales Strategy
Key Points
|
Employs Independent Resellers
No
|
Advertises Deceptive Rates
No
|
Discloses All Important Terms
Yes
|
No Deceptive Marketing
WePay primarily uses its website to market itself as a payment solution for online platforms. That said, the website formerly quoted two rates: 2.9% + $0.30 for credit card payments or 1% + $0.30 for direct payments from bank accounts. These rates appear to be accurately quoted and inclusive. The website now only quotes one rate: 2.9% + $0.25 for credit card payments valid for new U.S. businesses only. Additionally, the company does not appear to engage in any deceptive advertising strategies in its official materials. This compares favorably to our list of best credit card processors.
A History of Holding Funds
By far the most common complaints about WePay are older complaints filed when the company was marketing itself to all businesses. These complaints were related to its policies regarding reserves and high-risk merchant accounts. These issues could be characterized as either sales issues or service issues. To the extent that they were related to sales and marketing, it seems that the company’s application/setup process did not do an adequate job of screening out merchants who would ultimately have their account terminated after they had been allowed to process transactions. We were able to locate numerous WePay reviews by merchants who were told by either the company’s website or one of its representatives that their business type qualified for processing through WePay, only to find out after processing large payments that their accounts had been canceled and their funds returned to customers. It seems that this common issue could have been more easily avoided if the process for signing up for a WePay account were a more thorough and guided one.
No Longer Selling Directly to Merchants
WePay claims that its current focus on crowdfunding platforms and marketplace websites has eliminated most complaints of this nature. The feedback we have received does not corroborate the company’s claim. Merchants can see a full list of WePay’s “Prohibited Activities” here. If your payment platform deals with one of these industries or is similar to one of the business types on this list, be aware that you may be subject to sudden cancellation of your account even after fully completing the account setup process.
Does WePay Deserve Your Business?
Review Summary & Our Thoughts
A Decent Option For Online Marketplaces
WePay rates as an average payment processor according to our rating system. The company appears to offer transparent rates and no hidden fees, but its fraud prevention and prohibited activities policies are the cause of numerous WePay complaints. Like Square, WePay’s terms are initially appealing, but its overall rating suffers from its poorly communicated fraud prevention policies and inadequate customer support. Developers who work for online marketplaces may want to look into WePay as an option for their online payment processing needs. All users are advised to be absolutely sure that their business type is not prohibited by WePay before setting up an account with the company.
Farmer
Worst processer around, cant call them, only email. I recently started a company as an S-Corp LLC. Well they say its a corporation & i need to select the appropriate box for corporation even after sending them the info letting them know its not a corporation that its an LLC. I even sent them multiple emails & get the same response, which is garbage. Ive even requested a paper check multiple times as theyve been holding my money for 2 weeks now over some stupid bs. Im going to post this 1 star review everywhere i can.
Julius Jones-Carter
I run a small contracting side business. I use the freshbooks application to keep track of expenses and to bill clients.
Recently a client wanted to issue a Visa payment and through Freshbooks I opted to use WePay as the payment processor.
Freshbooks collected all the necessary information for verification in order for my clients payment to be processed.
Once the payment was processed it was added to my WePay Balance (same day), no holds, no pending status, payment was accepted.
I have been receiving ‘failed settlement’ emails for three days now.
WePay has all of the information necessary to release my clients payment to my bank account, yet they refuse to release it, sending me a notification email with no information regarding why the settlement has failed.
After contacting customer support (who you can only communicate via email btw), the agent gave me a set of verification instructions that were literally impossible to complete because their User Interface has no links available to upload additional documentation.
After a frustrating string of back and forth emails where the agent repeated a set of instructions that were impossible to meet, they indicated that my account was being reviewed by their Trust & Safety Team.
The Trust & Safety Team has not reached out to me for additional documentation and why would they? They already have the information uploaded to Freshbooks during the registration process.
So now, my clients payment settlement has been declined three days in a row, without being contacted by a team that is apparently withholding the funds in an account I cannot withdraw from.
This Payment Processing Company takes 2.9% + $0.3, has a support phone line that directs users to an email support line, is terrible at responding to inquiries in a timely manner and has a limited user interface.
After this transaction is settled (who knows when that will be at this point), I am never using WePay as a payment processor for my small business ever again.
Cecy
This company Wepay used the name Hiedi Jones and charged my father who is on a fixed income over 600.00 between 10/05/2021 and 10/06/2021. Under product they used “Donation”. Wow! Freaken thieves.
Alex Morton
Unless you want to HATE an inanimate object stay clear of this merchant service company. They NEVER deposit consistently, they settle when they feel like it snd they have no human customer service to speak to. They are unpredictable and unprofessional. Their excuse is that their Safety and Trust team is doing a routine review for your safety. Lol! More like floating money!!! They take money from the clients and don’t deposit until they feel like it. No uniform proceeding. Like I said, they will make you HATE them. They have no concerns for the business that are their clients and I totally predict them going out of business. I spoke with Chase integrated service about it snd they said although they are told to recommend and sign companies up with them they refuse to because either the companies leave because of unpredictable deposits or Wepay drops them for no reason. He told me he is sick of getting all the complaints and We Pay never takes on their own issues. The only way to reach customer service is to email and they won’t respond to even that. Horrible business!!! STAY CLEAR! If you don’t believe me just go to the BBB and look them up! It’s crazy!!
Jason
Holding a small $400 dollar payment asking all sorts of questions about my work and reviews for my company. I’m not working for you, you work for me! JasonLook it up for yourself! Closing amount and leaving chase business checking.
Vanessa Barrera
I’ve been waiting for my payment that I worked for. They said it would take 1-3 business days and still haven’t recieved anything they are like Indian people they have tat accent.
Kelly Davis
WePay has been withholding a payment we received for over 2 weeks. They are inventing false reasons to do this. Please stay away. They are a total scam.
Aaron Davis
They constantly hold my money for extended periods and are entirely unapologetic about it. They want us to verify our bank account repeatedly (that’s their excuse for hold my money.)
The only reason I use them is because of an integration with my crm. But that slight convenience is now being outweighed by their complete disregard for my business cash flow.
Timothy E Brummer
Lost $8000 because Wepay are worthless crooks.
They don’t care if customer lies about unauthorized charge.
We shipped to valid billing address and obtained valid signature.
Shannon Miller
Use Stripe, PayPal or any different vendor!
There are several reasons I am dissatisfied. 1-I opened this account a while ago before I had clients and when I ran my first transaction after two days of waiting for the money I was advised that you couldn’t work with me. It would have been nice to know before I ran a transaction as I opened the account one month before the first transaction. 2-It took a REALLY long time to get a response from support, over a week! There is no phone number to call either. 3-Support was unable to give me a reason you couldn’t run my transactions or work with me.
David Edwards
WePay derails MealTrain
WePay handles the funds for MealTrain accounts. Of course, when I say “handle”, I mean steal – at least in my experience. I have spent HOURS trying to track down $27 that was donated to my wife and me when we had our child almost 5 years ago. WePay has only made this process more difficult and we have yet to receive the money. TERRIBLE service. Just terrible. Avoid this company like the plague. You have my sympathy if you have no other choice – as was the case with us.
Roger Bryan
STAY AWAY – They will cost you money!
If you value your business I would stay away from WePay. In 13 years of business I’ve had three change backs. The first two I provided the same documentation I always do with proof of service delivery and won my case. We switched to WePay (via Freshbooks) in early 2019 and had one charge back with them. Then came the issues:
1- Their charge back system has file size limits that don’t allow you to submit all of your documentation.
2- They don’t read your notes section in their system when you submit your documents (where we said we had 47 pages of of proof of delivery).
3- They don’t respond to your requests to provide the additional documentation
4- They say you lost your defense because you didn’t provide proof of service delivery
5- When you email them to point out their lapse of care for their customer they tell you “I know this can be frustrating but our system doesn’t allow you to provide the documentation we tell you that you need to provide, so sorry but you’re out of luck.”
You can do everything exactly right, exactly what your attorney tells you to do, everything that works in all other cases, and WePay doesn’t care. I would go as far to say they have a breach of obligation in their processing of charge back defenses.
Stay away from this company. They don’t care and are negligent in their operations.
Thor Tufte
Wepay sent us this email yesterday..
“Upon review, we have determined that we will no longer be able to process payments for your WePay Payments account. All pending payments have been canceled and any existing payments will be refunded to the payers.”
I filed a ticket requesting to know the reason and received this..
“Regrettably, we are no longer able to process payments for your account. Our banks and processors hold us to a strict guideline on what we can and cannot process through our site. As this information is proprietary, we will not be able to offer more information about these guidelines.
We wish you and your efforts the best, going forward.
Best wishes,
Mira”
We are in retail selling handcrafted Italian leather bags. I guess that’s now prohibited, banned by Wepay. I’m going to follow up and see how long it takes for Wepay to process the refund. A real payment gateway (even Stripe) would flag a transaction suspicious, but not close the account without any warning. Wepay accepted all our documentation in order to open the account, and now it gets closed without any explanation. If Wepay is not a scam it is as close as you can get without crossing the line. Don’t touch this business, not even with a 20 ft pole.
Kyle
Stripe isn’t a real processor and in actually is the same as WePay and yes they do the same as WePay but instead of refunds they hold the funds for 6 months. They aren’t ones who hold the merchant account. Not you.
Kamel Toubache
Hello, I created a campaign using GoFundMe and have had already 2 donations cancelled. WePay appears to be responsible for money matters. The reasons for the cancellations are not convincing. As you indicated their customer service is very poor. It is slow and appears at times mechanical (repeating what was said in previous messages without addressing additional questions). Also, it is a struggle to have them pay back the donors after they cancelled their payments. I am considering cancelling my GoFundMe campaign if that continues.
Thanks for your good work.
Kamel
Rorie Burke
DO NOT USE WEPAY! The absolute worst! No customer service line. it’s all done by emails. they explain nothing and they can refuse you service on any sort of basis, and then not explain why. The worst online company I’ve ever dealt with. They waited to tell us they wouldn’t work with us until we had a large check in their system. Been fighting to get it ever since….
Mary
WePay is horrible. We signed up as a new customer. We have been in business for 11 years but wanted to try a new invoicing system. To continue to allow our customers to pay online, WePay was one of the merchant services that was integrated with the system we chose. We decided to try it. Our very first invoice, a payment was made from a client of ours in excess of 2k. WePay took the payment form my clients AMEX. I received the notification I was paid. It all looked to be fine. But here is the kicker…they haven’t released my funds to my linked bank account. So they have my clients money, took their fee and will not release to me.
There is no way to contact them outside of “support” tickets which they do not answer timely or at all.
Finally got to the “review department” and they sent me an email asking these questions:
• What services or products do you provide? Please be specific.
• How do your customers find you?
• What’s your website and do you have any online reviews (think Yelp or LinkedIn), please provide the links?
• Are you a sole proprietor or LLC?
• If applicable to your business, please provide copies of the following: licenses, permits, surety bonds, insurance documentation.
• If you have registered your business with Secretary of State, could you send documentation of your filing?
• Do you have any paperwork from the IRS about your incorporation (for example, registration of your EIN number), if yes, please provide a copy?
• How much payment volume do you anticipate on a monthly basis?
Now I am all about security, but I already had to verify my identity with my SSN. And I feel this should have been part of the set up process not after they collected money and hold it.
I cooperated and sent them my State Articles of Organization and well as my EIN and my licenses etc. They are still holding my funds and haven’t even responded.
This appears to be a scam. I have written a letter to the Acquiring Bank- Chase, who I am a BUSINESS customer off to inform them of this. Sent via fax to the Executive office. We will see what happens. I am doing all my due diligence before lawyers gets involved.
At this point, it is really nothing short of theft/fraud. I will give them 2 more days to release my funds. Then we will escalate this matter.
Please run from WePay.
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
Laura
WePay is demonstrates extreme unfair business practices. They continue to hold funds that have cleared and even after the fee is collected. Basically they pay themselves and keep your money. Horrible customer service. They do not respond to “support” tickets yet there is no other avenue to contact them.
If you are looking for merchant services, Run from WePay. They are thieves. I have reported them to the BBB and plan to file a suit against them.
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
Michael Campbell
We had integrated WePay with our Zoho books and after a client paid, the process to get paid has taken over two weeks. They did everything possible to hold on to over $4000. When I asked about this they blamed Zoho books and then offered to helped with a request for six months of my transactions for to get one transaction. I cancelled their service. Don’t waste your time with this company if you are small business.
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
elissa
Wepay is awful, do not use, it should be called wedontpay they held a large sum of money for over a month without notifying me anything!!! i had to do all communication through freshbooks, no phone number. when i was finally able to email with them they were rude !! and did not resolve the problem. eventually refunding my buyer for merchandise he had already for 22 months.
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
Asha Ariel Aleia
I am a customer of a handyman contractor who paid him through Joist for $748 worth of work. My bank account was solid. He was threatened with having his account cancelled and my bank account left the transactiin on “processing” followed by the transaction simply disappearing from my statement. No communication to date has been made to me by either my bank or Chase bank or Joist or WePay explaining what has happened with this ghosted transaction since June 28. Now it is July 6.
This post will help: Best Payment Processors for Contractors
-Phillip
Jennyfer
I think its time for a class-action lawsuit, they are holding over $2,000 of mine.
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
Robert Hank
Count me in. This company is terrible. At the very least I will be reporting their behavior to the BBB and recommending to the platform I work with that they discontinue their relationship with this company.
Daniel Chatzaras
Absolutely a horrible experience!!I had over $900 dollars deposited into my account by my employer. When I went to get it out they said that I had a secondary account, which I do not. They also claim my account was negative $2500.00! I have never used this company for any other reason but to collect my paycheck from my employer! I have no idea what this is about. There is no phone number to contact them! No one has contacted me to explain this! This is robbery with Chase’s bank name associated with it. I just don’t know what to do!!
This post will help: Best Mobile Apps for Sending Money
-Phillip
ygor montes
I made a mistake in opening a Wepay account. I own 5 cell phone stores. The business has been opened over 15 years. Not a new business at all. I needed a new platform to receive payments because I wanted to differentiate between different business’ incomes and I found Wepay through Zoho books.
Now, Wepay states that you will get your money in 2 days. That is a big marketing lie. I received my first payment-not a big payment, but just $1640.00-and I was out of my money for over 3 weeks.
When I contacted Wepay, they asked for all kinds of statements and documentation, to assess if my business (retail) was a risky one. I sent the asked credit card and bank statements, thinking these documents may convince Wepay, of the business low risk, knowing that it has a very low chargeback rate(lower than 1%). On the contrary, Wepay declared the business high risk, by their policies.
I’ve been in business for a long time, and I have used, and presently use, different platforms, to pay and receive payments, and I can confidently say that my experience with Wepay is the worst I have ever had with providers of this kind of services.
This post will help: Best E-Commerce Merchant Accounts
-Phillip
Sara Jones
I donated $20.00 to: Get Zo to Spoken Word Nationals in Vegas on May 30, 2019.
Wepay charged me $20.00 three seperate times on that day, $60.00 total!
I’ve emailed and have gone through their ’email’ process complaint.
I just want my $40.00 back that they overcharged me.
This is it for me. I’ve helped people through gofundme before. Never again. It’s a shame one bad apple has to spoil it for everyone.
Siobhan
DO NOT go with wepay use STRIPE instead. Wepay refunded £1000 worth of goods unnecessarily of a friend of mine and this week, WePay closed down my account WITHOUT notice WITHOUT an email or message. The account doesn’t even have an error message on it…even though they have an alerts section on the portal.
Both myself and my friend are small business’ and it cost her £1000 in produce she could not get back and it has cost me nearly £850 of developer fees to try and find the issue AND cost me the launch of a new online product campaign.
Their response time is ridiculous, I waited 36 hours for the first response, and on average 16-20 hours each time. They screwed up YET again when I did what they asked, and now I have to wait 3-5 business working days to get the account active.
I am closing my account and going to Stripe.
Also, they don’t have a direct complaints department.
I have never written a bad review ever, but I am appalled by their system, processes, response time and attitude when it is their error.
This post will help: Best E-Commerce Merchant Accounts
-Phillip
JMB
1st time I’ve ever left a bad review, that’s how ridiculous my situation was handled by WePay. I’ve processed many payments totalling thousands of dollars via check and credit card via BuilderTrend who uses WePay. Never had a single problem or issue with any transaction.
Today I get an email out of nowhere claiming that they can no longer offer me service because my company was determined to be at high risk for chargebacks and/or disputes. Interesting, considering our perfect history with them. Then, they inform me in a separate email that over 40k in pending payments are being refunded to customers. No sort of heads up, just have a nice day and good luck dealing with it.
Scramble around trying to find a number to call, has to be something that can be cleared up easily right?? No chance. No phone number, no dedicated email address, only option is ‘submit a ticket’. And then the BS response you get is obviously a templated response they send to everyone.
Amazing that companies are able to operate in this manner and get away with it.
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
Michiana Lawn Care
Horrible, I’ve been am active user of the app and website Joist for years. Joist used to collect and process credit card transactions but this apparently now has been taken over by WePay.
So, as a legitimate company (LLC that’s been in good standing since formed in 2011) that has been utilizing this set up to invoice and collect payments for years with my linked business checking account with one of the largest US banks, I have a large corporate customer make a payment for $2500 and get an email from WePay asking for verification documents ( W9, LLC info etc ), that I promptly provide and after a couple hours was told they consider my business a high risk for chargebacks, and that they are refunding my customer and disabling my account.
Now, I’ve NEVER had a chargeback, OR ANY PROBLEMS EVER, so now my customer has to contact the company they use to issue payments and track all this down, this makes me look completely unprofessional, and it won’t even let me log into WePay anymore to see the status of my current account and money owed to me.
Also of note, I spent hours on the phone with Chase being incorrectly transferred to different departments since no one there has basically even heard of CHASE WEPAY, only to get disconnected.
Worst possible experience I could fathom, basically makes me want to close my personal banking accounts with Chase as well just for being associated with this crap.
This post will help: Best Merchant Accounts for Lawn Care
-Phillip
john smitt
Wepay is the worst! They hold you money way too long for no reason and they’re idiots.
They cant even perform the simplest of customer service problems…probably why they dont have a phone number because they’d be getting yelled at continuously by unhappy clients. Literally use any company other than wepay!!!
This post will help: How to Make Your Payment Processor Release Your Funds
-Phillip
Laura Brown
They stold my money out of my account. I NEVER USED their service and DID NOT GIVE THEM PERMISSION!! I WANT MY MONEY BACK And Am reporting them
This post will help: How to Report Bad Credit Card Processors
-Phillip
Mark J Cloutier
AWFUL SERVICE! They hold your funds hostage and the customer service is AWFUL.
Avoide WePay!
This post will help: How to Make Your Payment Processor Release Your Funds
-Phillip
Douglas Ernst
Should be called “WeDontPay”. As my business grows, so do the deposits I collect up front from my clients on big jobs. Given, it was a large transaction, but WePay was incredibly unresponsive after they notified me that the transaction was being held in review. I sent them many, albeit frantic messages, and they would review them and not respond. Ultimately, they notified me that the transaction was being cancelled, but now $20,000 has been released to them from AmEx, and this rush job has come to a screeching halt. Go with Square. If you’re trying to grow your business, avoid these guys. Would’ve helped if they has customer service, or support or anything other than a ticketing system where they don’t respond!
This post will help: How to Avoid Fund Holds With Square
Patty Clark
WePay has the worst customer service of any credit card processor I have EVER used.
I use Square they are great and 3 other vendor.
WePay is by far the least helpful and their back end is definitely NOT for the user. They have no one to call for help. Now they are redirecting emails!
How illogical is it that I can’t search by the customers name?
Unfortunately, I am stuck with them on one of the platforms I use for my business as that is the processor they use.
If you have a choice, I recommend NPC, Square, or just about any other than WePay. I had a chargeback and proved my case and they would do nothing.
This post will help: Best Payment Processors for Great Customer Service
Kenneth
They wait until they have a substantial amount of tour money and then put a hold on it. They will ask for a whole laundry list of dubious info about your business. If they want the info they should ask during account setup. My opinion is this is a scam
Over 15 years in business and customers are under contract. Tried Joist for quickbooks integration
Here are some of their questions they want answered before they will release your money
Clear description of the work being done
The relationship between the payer and the service address
Can you please review your invoice, add any missing information listed above, and then attach the updated invoice in your next reply to this email?
Additionally, we do have a few questions about your account. We’ve had to pause your payouts for now, but as soon as we get the information requested below we can start them right back up again.
What services or products do you provide? Please be specific.
How far do you typically travel for work? What is your general service range?
How do your customers find out about you (e.g. online advertising, word of mouth, flyers, etc.)?
Do you have any online reviews (Facebook, Yelp, etc) for your business? If so can you provide the links?
Can you provide supporting documents from the below list (as many as possible) related to your business? Simply take a photo of any document you have with your phone and include it in this reply.
Contracting license or insurance.
Articles of incorporation.
Business tax documents.
Registration with the Secretary of State.
What’s the total dollar amount of credit card payments you plan to receive through Joist every month? Please provide your best estimate.
As you can see, some of this is very suspicious. That they wait until they have your money to require this info is very concerning
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
Mark J Cloutier
WePay is a decent processor until your business starts making decent (the point of a business) and they start holding all your funds for a “reserve limit”. To up your limit they require you send them 3-6 months of bank statements. When I FINALLY got them to raise my limit after a week of dealing with AWFUL customer support, they only raised it by $250! I have thousands just sitting in WePay since I can only actually take out 1.25k/week.
Now i’m having to have all my clients fill out new payment info so I can switch to Stripe.
Do not use wepay!
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
Josh McKittrick
Horrible. Found a withdrawl on my account from wepay. I have no idea what it is and cannot get anyone to answer my questions about it. There is no customer service and the website is no help what so ever.
This post will help: Best E-Commerce Payment Processors
-Phillip
Amd461
They cancelled the payment my client made to me with no explanation. They originally asked for me to provide more detailed documentation regarding the service I was providing to my client as part of their risk assesment, so I sent over my contract as well as my very detailed and lengthy proposal. I do fashion and beauty brand consulting, there’s nothing risky or out of the ordinary, or anything that goes against their terms of use. If they had even looked at my documentation they would see this. But they did not and just cancelled and refunded back to my client without further communication as to the reason for the cancellation. Not only that the refund process takes 3-7 business days and I have already sent properietary course modules to my client and we have a kickoff call scheduled in a couple of days, which we’ll have to push back because of this ordeal. This is the worst payment processing experience I’ve ever had. I’ve always used PayPal without a hitch and they transfer funds within one business days. Canceling my payment from my client without any explanation or any review of my supporting documents (which they asked for!!) is completely unprofessional and has now caused me and my client much stress and time wasted. I will never use this company again and I advise you to stay away.
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
John B
A client of mine just made a deposit over the weekend and by today, as of Monday, they emailed me without warning and said I was at high-risk for charge backs. I just opened the account and new to my business. 4 total transactions made since I opened, zero charge backs. My client made a down payment of several thousands and I assume that alarmed them so they said I was due to high-risk and immediately closed my account. They sent my clients funds back. As a new business owner, I need the funds to operate and create more business. I lost a ~$6,000 job because how embarrassing it was to call my client and tell them, something went wrong with my processor. If I had known this would of happened, I would of processed with someone else from the get. If the money gets charged back, I will pay you my self. But it doesn’t because I ensure contracts and loyal service to my clients. Now I’m offline for online credit cards until I can get another one. I should of known from beginning since it’s a chase company. Don’t forget about the year it takes to get to your account. 0/10. I wouldn’t recommend this service to my dead relatives.
This post will help: Best Payment Processors for High-Volume Businesses
– Phillip
Jennifer herron Co
I have had nothing but a headache 1st of all i am a small new business owner i singed up with homeadvisor who in return said i needed to sign up with mhelpdesk in order to recieve credit card payments so i took there advice and signed up at 50+$ a month so i did my first credit card payment through the homeadvisor pro app and filled out my invoice through mhelpdesk now here is where it get sketchy i was under the impression that mhelpdesk was responsible for my echecks and credit cards come to find out they use wepay. Now when i ran the credit card i ran it under the customer name not realizing her significant other had paid for it i get that so the next day i recieved a email from jack stating that wepay needed more information such as the correct name on the credit card his address relationship to the customer and a in detail of the services that was done so went back to mhelpdesk and had a lady to walk me through this process as i said im new to this so as i said i had a lady from mhelpdesk help me with the invoice and all the correct information before resending the invoice to wepay once all the information jack requested the invoice was sent to jack then the very next day i recieved another email saying action required so i tried to get in touch with wepay at support@wepay only to find out its a wrong address so the fowlling morning i received a email from peter stating he needed more information whis is the same as before so this time i called mhelpdesk and spoke with mike p and he went over the invoice to make sure everything check out and it did so he himself emailed the invoice to wepay as so did i i copied and pasted it to the direct email then this morning i get another email stating action required so now im up to sending 5 invoices have trie on numerous occasions to get in touch with wepay i did find out they dont except direct emails so now lets go down the list no phone number to call wrong web address and no direct emails that a whole lot of skepticism at least with my old company i could call and get a pre approval and talk with a live person i went with this company because it had a lower fee but what im reading on here is they just take what they want and give you your money since i had to put my money up for the initial job and i haven’t received payment from wepay my company has been shut down for three day now and will be lucky if i still have a business come monday so much for there business platform of helping the small business owner yea they helped helping put me out of business i wish i had done my homework and researched it better on there website i read some reviews but now i understand they only picked the good reviews to put on there after doing my reserch lead me to this complaint form so my advice if you hear the name wepay or mhelpdesk run or be ready for nothing but a headache o did i mention they took there fees the 1st day im on day 6 no pay
This post will help: Make Your Payment Processor Release Your Money
– Phillip
Melissa
We started to use this processor for a small business. After being connected and up and running for two weeks, they abruptly stopped our account. After no communication for days, they said we were “high risk”. If I had known prior to, I would not have taken peoples payments.
WePay- please help improve your customer service. I know you dont care about small accounts, but it hurts our business.
This post will help: Best Merchant Accounts for High Risk
– Phillip
Edward Hwang
WePay does not have a phone number, just email. They closed our account without giving any thought because the amount was getting bigger and they could not access our protected site. Seriously bad support. Now they are holding over $15,000 of our money for 60 more days. WTF. They don’t even make an attempt to satisfy their customers.
This post will help: Best Merchant Accounts for Wholesale
– Phillip
Rob
I highly recommend against them as they might damage your relationship and reputation you have with your customers and cost you time and money. We are an established business representing the estate of a rather famous artist from the UK. We’ve been selling art related products over the last few years without issue. In fact, after several hundred orders we’ve had no issues with payments or complaints with Stripe or SquareUp and just one dispute with Paypal, (a damaged item received which we resolved).
Then WePay showed up! We added WePay through our Ecwid store and an order came through for $231.99, our first and only order with WePay. Two days later I received an email stating:
“Unfortunately, we can no longer support your business and we’ll need to cancel any pending payments.”
And they canceled the order in our store!! It happened without our knowing and I have no idea what the customer thinks yet but it doesn’t make us look very reputable because, WePay IS NOT reputable.
Why was this? Because they decided that our “account is susceptible to a high chargeback or dispute rate.” However, if we only had this one sale, no other activity, no chargebacks, no disputes, nothing, and a track record of success with our payments, then this decision is unsubstantiated.
Many others have similar complaints and if the WePay response is true, that their “processor holds them to high standards and has rules regarding accounts that are seen as high-risk” THEN WHY DID THEY APPROVE US TO BEGIN WITH?
Also, I reached out to Ecwid support and ‘Alex F’ said; “That sounds pretty strange in this case. Possibly, if you contact them and ask to reconsider their decision, they will reopen your account.”
Reconsider? After this, why would we ever want to do business with such an untrustworthy company like WePay? If we lose this sale or our reputation is damaged, I’m filing formal grievances with the BBB and anywhere else possible.
Lastly, I strongly advise against anyone using WePay, if you read the reviews/complaints they have a consistent track record of holding money hostage and damaging a businesses reputation.
This post will help: Best Merchant Accounts for High Risk Businesses
Nell
Hi, this had happen to me. Should I check with customer to see if they refunded her money since they had sent me the same message as you.
Rob
Hi,
I definitely recommend that you reach out to the customer to try to save the sale.
This post will help: Why Credit Card Processors Hold Funds
– Phillip
Gary Ritchie
What a rip off …no customer service. You have to fight to get paid.
From The Editor
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Adam Zilko
This is the worst CC processing company I’ve ever seen. We have a chargeback that still shows open that’s over 120 days old. Ask WePay where it’s at?? Nothing. Try calling them? No phone number available. They had no issue pulling the money from our account immediately. And they had no issue overcharging fee’s on transactions…
I do enough with Chase (who now owns WePay) to move up their chain to get to someone high enough that has a contact with WePay, and even they said it was a mess at WePay. Terrible, mismanages series from internal communication, and emails being sent to the wrong people.
Do not use them for anything whatsoever. And if you use FreshBooks, don’t let them talk you into it.
I’ve found the WePay did not submit our data in one chargeback as well. So of course, we wound up losing the charge with Amex (which we’ve previously won 100% of the time with our previous CC processing company).
Go to a company you can speak with. If you’re considering them, look for a phone number and try to get ahold of them. Consider if someone tries to scam you, and they won’t support your dispute with the CC company, and how much you’ll lose.
I’d honestly rather deal with Comcast or Blizzard support. I’d rather go wait in line at an apple iPhone launch event in search fo a Samsung phone.
I can’t convey how much I despise this company and that terrible / shady “cost savings” tactics the implement.
From The Editor
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Chris Freret
I recently signed up with wepay because they advertised a one day to 2 day processing time. My first 2 charges were paid in a timely manner. Only after I started getting more charges they stopped releasing my funds to me without any notification. After reaching out to them inquire why they said it was to protect me from chargebacks and will hold my money for up to 10 days.
After numerous emails, the company has refused to pay me my funds so I must wait 10 days to receive my funds during the busiest time of the year for us
From The Editor
This Post Might Help: How to Make Your Payment Processor Release Your Money
Robin McBroom
Oh my gosh, I think I will close my bank account as soon as they refund my account for the $635 invalid charge. I am complaining as a consumer who was trying to purchase a product. WePay properly billed my account for the real purchase $211, but they turned around two days later and charged me another $635. Their link for ‘unrecognized charge’ says there are no transactions for my card number or my email address! Their auto system has the gall to say that I mistyped my own card number (last 4)! I will reverse the charge but will also file a complaint with the FTC and my state’s attorney general tomorrow. Btw, the product I was purchasing was for an autoimmune disorder. STRESS is the number 1 no-no. After having my bank account cleaned out, I would say that my stress level is really high. WePay doesn’t even have an auto-reply when you send them an email and judging by the complaints here, I don’t expect any response. We will see. bad, bad company, can’t believe they are business, and that they are tied to charitable fundraising. I won’t ever give to gofundme again and youcaring as it is clear they are tied to WePay.
Robin Hall
We processed our payments through WePay for around 4-5 years. In the beginning, there were never any issues and no delays with payments. They processed overnight and were in our bank account the following day. There were 2-3 occasions when there were processing hiccups on their end that caused a delay and it took 2 days for the deposit to post to our account. In the past 12 months, we’ve experienced more and more delays. There is never a notification to the merchant of the delay, so if you are anticipating the deposit posting the following day, you may be in for a surprise when it is not. You should always be prepared to cover outstanding drafts on the account as their service is becoming more and more unreliable. When we ask about the reason for the delays – some taking upwards of a week (6 days) to process, we are simply given blanket canned text responses of “the delay is on our bank’s end” and that “there were a few engineering issues that are being worked out” and that we should “wait 2 to 5 business days for monies to post” and that they are “not responsible for delays by the merchants bank”. When we contact our bank, they have no record of any incoming deposit transactions. Generally after the email (you have to email, because they refuse to release a customer service number to call), the deposits show up in the account within 1-2 days. The service is unreliable at best at this point and we have elected to take our business elsewhere. We can’t run our business not knowing when we can expect deposits. I would not recommend WePay to any merchant and we will never use them or their partner Freshbooks again.
From The Editor
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John
I was looking to start up with WePay but after so many negative reviews, I’ll take my business elsewhere. I can’t wait 6 days for payments to be returned. No excuse on your part, sorry, the engineering issues coming from a person in IT myself, don’t buy it. Get yours tuff together.
From The Editor
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Wendy
I could not agree with this review more! The exact thing is happening to us and it is beyond stressful.
Today is 11/28 and I’m still waiting for deposits from Thanksgiving to arrive.
Getting a canned response is unacceptable. No one even bothered to look at our account which was obvious from the generic reply. Just some goober sitting behind a computer buying WePay another 5 days.
From The Editor
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Sean Barnett
I have tried for weeks to get anyone at WePay to respond. They are either out of business or deserve to be.
From The Editor
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Russell Spencer
Shockingly Shot – I will let the reader guess what vowel I changed.
Signed up for WePay – thought we would give them a go. Spent two hours signing up for their nonsense service, then another half hour making a test purchase of £10, then had to wait another five days for them to process it, only for them to shut the account saying high value transactions aren’t available! Wow! No joke!
They then said they would not allow us to close our account in case they want to take money out of our bank for the single £10 transaction that we made.
Honestly I would avoid this company and service at all costs.
From The Editor
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MARK ROBERTS
This is a very difficult company to work with. Very slow customer support turn around and they hold your funds until you do exactly as they say – upload files (although no easy path to upload), provide member data. I don’t remember being more frustrated with a financial services company (save maybe CapitalOne)
From The Editor
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Lance Sniatkowski
Payment by my client was on a Weds, after 4:00pm, it is Saturday, mid day, and i had to pay $32.00 for this?
3 reps told me 3 different stories, WePay tried to BS me.
Bottom line is I would love my fee back from this rip off service!
From The Editor
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Flora
Worst Merchant I’ve worked with. I received 4 chargebacks from a client who just decided to stop paying for a program. We submitted emails, signed contracts etc… to prove the charges were legit. We won. Then two months later the same client charged back the same four transactions (that we already proved were legit) and won but they had already refunded the money back to them and so we were out the four payments plus fees on a dispute we won.
Now they are holding a large amount of money from me without prior notice.
The deposits take anywhere from 3 – 7 days to hit my account as well.
These are just three of the many issues we’ve had with this merchant.
We are looking for a new one and will transition within the next few weeks. I can’t believe they are still in business.
From The Editor
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Dirk capilla
These people are a bunch of thieves do not use them they will put a freeze on your money and make interest on it while they insult you and hang up the phone on you
From The Editor
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Shellie Gardner
We have never heard of this company until we had an unauthorized charge of $400 on our debit card at midnight from a “save my pet” crowd funding group that somehow does not exist. No WePay, you will not pay whoever used you to try and steal money from us. Somehow you have become a third party channel for fraudulent activity.
matthew brown
The most unprofessional thing/place/site(whatever it is) to deal with. If you are lucky, you might get a standard response via e-mail 3-5 days later. They take your money, then sit on it for, well at least 2 months, and counting. I’m a small business and they took $3700 from my acct without even a phone call. They DO NOT use phones. Clearly because they don’t have any professionals there to handle any situations that they themselves created. They are a Chase company, and it makes me cringe that our government kept jokes like this heads above water, only for them to be crooks to the working man. Should have let them sink like the fat lazy garbage this outfit is.
From The Editor
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Dave Wells
Stay away – they are crooks. We process a high volume of orders, and we began noticing that our revenue records were not matching the deposits. Upon further inquiry, we found that they were in fact not depositing all of our completed transactions into our bank account. When we asked why, it took them 3 days to respond and then they said it was a glitch and that they would fix it. Well, that was the last I heard from them. They never fixed it and the issue kept happening. Repeated emails to them went unanswered so we immediately took our business to another payment provider and have had zero issues with our new payment provider since. In all total, it appears that WePay stole about $3,200 from us. We contemplated filing suit, but it would’ve been cost prohibitive to do so. WePay isn’t a Better Business Bureau member so even though we filed a grievance through that, they apparently ignored it. My advice, stay away from both WePay and UltraCart. UltraCart was the cart system we used which is owned by WePay, and so of course they were of no help whatsoever. They ignored us just like WePay did. WePay lost a lot of business with us.
From The Editor
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Bryauna Meehan
WePay is a total scam. I use Freshbooks as my small business accounting platform. A client paid an invoice using a Visa credit card (not a debit card). I received an email that the payment was received from the client via Freshbooks. I then received an email from WePay stating that the “withdrawl” from my WePay account was denied. They couldn’t verify who I was, even though my business bank account is connected to Freshbooks AND WePay. They are now keeping my payment. They have NO customer support number, only email, which they do NOT respond to. Shame on you WePay.
From The Editor
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Naomi
Shame on WEPAY and shame on MEETUP for using this platform to collect contributions. I have contacted WEPAY through the Internet to get my contributions out. Mira from WEPAY requested screen shots after screenshots. She finally said go to a public computer and try since she couldn’t figure out why my verification was just clocking. Then today I reached out to Mira and it bounced back saying their procedure to replies changed and I have to start all over with my inquiry!!HORRIBLE – I will be reporting to BBB.
B.Lynne Hoff
About 4 months ago I started a GoFUndMe Campaign for a friend suffering from Leukemia and Bladder Cancer. His friends immediately donated over $2000.00 To date, we have been unable to recover these funds from WEPay via GoFUndMe. THe excuses range from unable to identify thru trouble with deposit to bank. In the meantime my friend has lost his car because of unable to pay AND I am helping with his medical bills while the money sits in his GoFUndMe account. I would NEVER use GioFUndMe/WEPay again!
Hugo Z
MightyCause (Razoo) uses WePay. MightyCause does not provide telephone support. Just online support. After taking & making so much money from charity fundraise, no support?!! So greedy and so lazy.
Tom Story Esq
Using a platform for estimates they added WePay Inc to add payment processing to the list of things they do provide me.
I never signed up for We Pay, I use another credit card transactions company. Well using a backdoor method with joist, We Pay is able to process your customers credit cards even if your not signed up with them.
I then get a Email, informing me they have over $10,000 worth of funds of mine and please verify my business and banking information. Well obviously $10k to some company in ca I’m going to want to retrieve my funds.
Follow all the steps to verify who I am and the credentials for my company to collect the funds they have collected through deception, making my customers think I process cards through them but I don’t.
To then have to email them 6 days later asking where my money is. Was I surprised when they finally got back to me with 4 emails in a row saying, first my company that’s been open for years, and my bank who I’ve had a company account for years and even have a loan from for my construction business could not be verify.
Since they could not “verify ” my bank or company information they have refunded all my customers and closed my account.
Funny, I wish that’s really what they did, they never returned my customers money, I’ve been receiving phone calls from 2 customers looking for in total about $10k processed through WePay Inc, now since we pay has not returned the money and I asked them to pay a diffeeent way, since the funds have not been returned it looks like I’m trying to scam them.
I am filling a Class Action lawsuit against
WePay Inc, for deceptive advertising amongst other things.
If you have been a victim of this WePay Inc scam please contact me, Tom@aaronmichaelservices.com
I would love to hear from you and my attorney can add you on the suite!!!
Lew Picardi
This is a SCAM entity. Stay away from using them in any way whatsoever. I have been getting charged monthly now for a year and cannot seem to stop their criminal activity. I changed credit card numbers but still get charges as they somehow obtain your new charge number. There is nothing but deceit, fraud and criminal activity coming from this company. I repeat this is a SCAMMING business and should be prosecuted as such!
Ann
I don’t think too highly of a company that charges fees for donations to an individual trying to raise money to pay medical bills after finding out they have cancer. This individual really needed the money, and wepay had to take a portion of it. What a terrible company to take much-needed funds from a poor woman. Not right at all. I hope people will realize what a ripoff company this is and stop dealing with them.
K
Do not use WePay. As a payment processor they allow software to utilize their platform that doesn’t work correctly, and their support defaults to lying about it. We use a donation platform that used WePay, and through that platform we needed to cancel all of our recurring donations. We cancelled them all in that system, and that system continued to submit charges to WePay. We contacted WePay who told us they couldn’t help with the cancellations, but then the vendor told us that the only way to solve their problem was for WePay to cancel the donations, even though WePay told us they could do nothing. As of this writing, they’re still stealing money from our donors regularly (which we then have to individually refund) but we can’t terminate our account because if we do that, we lose access to all reporting data which we may need for a future audit. This is incredibly anti-customer behavior not just to me as an organization, but to donors looking to support non-profits. They are literally engaging in theft and lying about methods to solve it. Stay far, far away from any platform that utilizes WePay!
Justin J Bartley
Worst decision I ever made was to use this company for my small business. They couldn’t care less about the customer or getting the funds to them. Biggest red flag should’ve been no phone number to speak to someone. Only an email. Wepay will never get another dime of my money
Brandon Willis
This company Customer Service is pathetic, they have had $13,000 of my money now for over two weeks and they won’t return my phone call and they don’t even have a Customer Service phone line. Never will I do business with them again or run any of my transactions through them them again. We are a multi million dollar company, they definitely won’t be getting anymore of our business, if I don’t get a contact by 2:00 Central time today, we will get a lawyers involved. Thanks, looking forward to hearing something back soon.
Charles Therriault
We pay is the worst online pay company ever! I have new a construction company and set up online payments for customers using WePay. I have over $10,000 sitting in WePay settlement limbo. Their reasoning…they need to know more about what my company does. My company name includes “building and remodeling” and the invoices state the services provided (e.g. floor sanding, kitchen remodel). Seems pretty self explanatory. I’m also not sure why they need to know how the customer heard of my company. Doesn’t seem relevant to their purpose. ANYONE USING JOIST FOR CONTRACTING, DO NOT USE THIS COMPANY!
Polly Jackson
We, all of us who’ve written a comment and/or been robbed/scammed by WePay should sue this company! If I knew how, I would! They need to be put out of business, TODAY!
Zachary Mazi
WePay has totally screwed me. In every way. I am out $1235 due to their ineptness and bullshit customer service. I used their services (actually by accident, as I had set up to pay through Square via Ecwid, and then suddenly I was working with WePay?!? To whit: ALL PAYMENTS PROCESSED by EcWid via square went directly to my account with no issues)…
They processed a number of payments for an event, and appeared to pay out the sums to my Chase bank account. The money never showed up in my account from WePay. At first they seemed to be helpful, making me believe it was Chase’s fault. Now I am not so sure…
Now over a month later, with invalid tracer numbers provided by WePay (that CHASE cannot use to find the payments), the money is still missing, cannot be refunded ([The one refund issued apparently is now my own to pay back?!?!] because even the amounts out there cannot be recovered in the ether?!) and cannot be traced. WHERE IS MY MONEY?!??!? This has to be the most blatent form of robbery I have ever seen in this world. I AM DISGUSTED BY THIS.
I WOULD NEVER EVER RECOMMEND ANYONE USE THIS FRAUDULENT COMPANY AGAIN!
Royce Austin
Horrible service, the emails they send are meaningless and zero help. Please find a different processing company. They failed to process a 20k payment from a customer that used the same card to pay 2 weeks easier (25k). This is about to put me out of business after 3 weeks of waiting. Wepay has been zero help after there safety and trust dept caused this issue.
Carol Shin
I’m appalled at the amount of service charge for donations for a needy family. I added on the donation section from Mealtrain and we didn’t see how much percentage they take per donation. Shame on this service! Everyone just use paypal or make donations checks directly, this is such a crock. The money that should be going to people in need are being taken from them.
Mirek Turczyniak
I had to reverse a payment to my client that was processed by credit card through Wepay. The amount was returned to the client. The money had come into my business bank account. after that, the withdrawal of that amount was made in two transactions. It was unnecessary
Elizabeth
This business is a scam. They have no customer support to 3rd party customers who send money via this platform when it’s the Receivers platform of choice. I’m a Corp Controller reconciling our CC statement and 2 Cardholders have made the same purchase amount to this vendor. While it looks like a Duplicate charge it probably is 2 separate vendors using the same WePay platform. But I can’t confirm this bc the 800# on the statement leads to VM only, directs me to their webpage to contact support and there’s no Chat Bot, only FAQs. But there are 8 choices on the Phone Menu if I wanted to partner or promote the service. As a business who hosts client payments on our website, I wouldn’t recommend WePay for our business or to our partners.
Patricia
This company is a scam. Find another company unless you do not want your money.
Lakshmia
This company is HORRIBLE! They have been holding over $400 of my money. They have NO phone number to call, slow ass support responses and I really think they need to be sued.
martinkhloe5@gmaildotcom
I got ripped off by this scam broker, I couldn’t withdraw my money. I had to hire a recovery firm to get my funds back. Glad this is over for me.
Diane F
Horrible, Horrible!
We’ve been using WePay and I had to issue a refund for a customer. I hit the refund button everything seemed fine and I received a confirmation message and their payment to us got deleted. 2 weeks later the customer calls us back furious that we never refunded him. I went back into WePay it’s true, they never actually sent the funds back. I tried and tried to refund but WePay keeps coming up with some stupid error message. No Phone number for customer service – you can only email them (good luck!) which i did friday morning. Never received a response! Our customer was so mad as I still didn’t have any answer for him saturday or sunday. Nice that WePay is closed but I’m still open!!
Same thing happened with another customer but the other customer charged back the funds. I’m simply disgusted!
Morgan
Ya know, I read so many negative reviews, but they aren’t exactly fair.
I use Joist ( which has always been so amazing ) as an invoicing and estimating program. I let a client use their credit card for a $13,000 payment, in small increments. At first, Wepay messaged me and asked me to change some invoice information. This annoyed me a lot, but somewhat unfairly, as i understand they were reasonable requests for their system. I was worried when I didn’t have a phone number for them, but they gave me Joists phone number, Joistpayments. And I think that’s the problem other people have. Joistpayments has a direct line to Wepay, and are actually meant to handle concerns of mine, as I’m a joist client first of all. Literally, all of the payments were going to be held, I changed my invoices, and both Joist and Wepay had chatted, and ALL of the money was released immediately. It seems Wepay has a system, and Joist created a system to complement it. Any complaints aren’t really a complaint on Wepay,
I don’t think. It’s the other providers that seem to be screwing it up for them, and others. But, you deserve it for not simply using Joist for everything. Joist and Wepay are literally one of the best teams I hav have ever seen. Together they worked seemlessly, and I am a happy customer.
Jenny
We wanted a more convenient option for our customers so I decided to use WePay. That was a mistake. Everything was going smoothly until our revenue started to increase. Once we had almost all of our receivables caught up and in WePay’s “reserves”, I received an e-mail saying that WePay was dropping us as a customer and I would be able to receive our sales income after 60 days. We are start-up company and absolutely cannot afford to receive income that we earned after 60 days. They are crooks.
Cee Cee
I opened an account /web page thru Fundly.com to help collect funds for a legal defense fund. Wepay.com collected the small pymts. I received an email advising I should request a bank settlement or forfeit funds. Also I have been warned to do this by 2-2-18 or the funds will go to my state. I sign into the account and choose bank settlement as instructed. Before I can enter bank information, I have to update personal information. Everything I do this, I continue to receive error messages saying my zip code entered is not correct. I have entered it with the 5 common code numbers and with the extra 4 digits attached per the USPS website. Still I continue to receive error messages. I have sent an email to the support team a day ago and have not heard back yet which is unreal. Something obviously after reading other complaints is very wrong. I am only trying to collect about $75.
Robert Hoffman
Stay away from this company. First of all, they don’t have a phone number where you can talk to someone, it’s probably a scam. Secondly, they take a customer’s payments then take their fees then send it to your account. It doesn’t match so you cant reconcile without 2 days work and even then they don’t return your email. I would reject any company that uses this company for payments. I still can’t get answers and I have tried for 2 days.
Robert Callie
We faced the same issues as many of the other business owners on this forum. Account suddenly canceled and $3000+ of our funds held because of “risk” for those of you in states where companies like this are licensed as money transmitters you need to report them to the proper authorities. In California they are governed by the California Money Transmission Act and Section 1841 clearly states that they can not hold your funds longer then 10 days. Companies like Wepay and PayPal continue these practices because most of you just accept it as opposed to filing a report. Their user agreement doesn’t allow them to circumvent the law. In California you should first contact The Department of Business Oversight after you’ve received notice of a hold based on “risk”
Allison Shank
Absolutely cannot believe how terrible WePay is. I was assured that we could receive funds within 2-5 days by using WePay as our payment gateway so we opened our event ticket sales on Ticketspice and started selling tickets using WePay as the gateway. We need the money instantly due to the nature of the event and how our business runs. We contract celebrities to appear at the event and the money from tickets is used in depositing for the contracts. After not receiving my money, I got an email saying my business needed to be verified, which by the way I was never told that high volumes of money put our business on the “high risk” list. I would’ve never used WePay if I knew they had a problem with large amounts of money coming in at once. We sold 100 VIP tickets in a single day and earned over $30,000 for our event and now WePay isn’t transferring the money to our bank account because we’re a fairly “new” business. They’re holding it for 392 days??!! How is that even allowed? How is a business supposed to operate when they can’t receive their money for 392 days? Because of WePay, our company is facing breach of contracts because they will not release out money. DO NOT USE THIS COMPANY. EVER. Our business relies solely on those funds, and now they’re making it nearly impossible to operate. And their support team is terrible. All they have is email so it takes days for them to respond and they will never call you on the phone to fix an issue. I’ve also asked MULTIPLE times to release my funds and close my account but no one responds. They keep saying “Oh we can send you a small amount if you need it for vendors.” But at this point, HOW CAN I TRUST THEM? They’re holding our funds hostage and I’m supposed to trust that they’ll release our money in time to honor our contract obligations. Yeah, definitely not. It’s been almost a week, still haven’t received my funds or come to a solution with anyone at WePay.
Joel Ventura
I am experiencing the same problem with their so called “reserves”. I suggest every negative reviewer on here form an alliance and sue them so that we may find out exactly if what their doing is actually ethical or not
Brand Reputations
New user and I’m already done. Two weeks to hold payments? No way to call anyone and get any kind of resolution? It’s like someone at Paypal decided that Paypal was giving too much customer service so they started WePay in order to offer ZERO. This is crazy. I will not be doing further business with this company.
Bruce
Wepay stinks. Don’t bother with them. A client paid $5500 and they said it “passed my weekly threshold of $5000” so they will send the funds in a week.
WTF?? Seriously? The whole point of me offering online payment options is to make it convenient for the client and RECEIVE FUNDS IMMEDIATELY.
WEPAY NEEDS TO CHANGE THEIR NAME TO “WEDON’TPAY”
Barbara a duncan
I have received a $10.00 charge on we pay for dental. I have not had any dental done. Would like to know where you got my bank account number. If I don’t get an answer I will be turning it into the fraud division.
Polly Jackson
You will have to do what I did and that is have WePay blocked form your bank account. They are PURE EVIL!
Stephanie Halby
Two of us donated to Alice Valentine’s fund last nite! We both received email today stating our individual payments could not be processed and stated we should submit again! I called my bank and the donation has cleared and been paid! The same goes for the other party. I have no connection with the other Donor! Where is our money? 2nd request! Will have bank reverse chg & will file chgs with the appropriate Federal agencies!
Dave
God forbid you speak with someone. It’s easier to give you a run around when they only deal with issues via email. Have sent them documentation they requested and still get notifications that our YouCaring account will be terminated if we don’t send them the requested info, which as I stated, we sent.
All you get is respond to this ticket number. They suck.
christhartie@gmail.com
I got ripped off by a scammed binary broker recently, stoxmarket.I had to hire a recovery professional to get my funds back. Glad this is finally over.
Brenda Person
I would have loved to have donated to a friend who lost their house due to Harvey on youcaring.com, but We Pay tried to add $30.06 to the money to be took from my bank. I was donating $5 to the friend + $1 to help out You Caring, since I am poor myself that was all I could afford. Thank the gods I caught that before I hit commit!
Shasta
Do not use this company if you want to receive your money! I am a business owner, & took a deposit payment from a client a week ago. Still have not received my money or gotten a response from the urgent request I sent to Wepay. They do not have staff you can contact on the phone and they do not reply to emails.
Shelly
I’ve used WePay through Freshbooks to invoice my clients for the past year. They make anywhere between $200-$400 in Credit Card processing fees off of me each month. In the past, after a client has paid I receive email notification once the funds have been sent to my bank. Typically later that day if paid early enough. During the week, the funds were always in my bank account the next morning or by Tuesday if paid on a Friday. It’s been consistently like that with no issues until last week. Client paid on Monday early and around 4PM that day I received my normal email that funds were sent to my bank. I had set up to pay 4 bills the next day and had another due by Friday. Funds never deposited into my bank. Contacted Freshbooks who contacted WePay. WePay told us the funds had been sent to my bank and that it was all in my banks hands to process. By Friday, still no money and my bank was insisting the money had not been sent to them. Now my bill was officially late and I had 4 overdraft charges of $38 each, a $50 late fee for rent and accruing $10 more each day. I sent a support ticket again to WePay. Finally received notice on Saturday that WePay had a system error on their end and settlements were not processed and hadn’t been sent after all. Didn’t get my money until Tuesday, a full week late. To date, their system error cost me $252 in fees. I sent a request to customer support asking for the $46 credit card processing fee they took from the payment to be refunded to offset the fees I sustained thanks to their system error. Was told no credit would be given, they weren’t responsible for my late fees due to their mistake and kindly referred me to their Terms of Service. All I asked for was for them to reimburse me for the $46 fee and now they have lost my business for good. I am going to Stripe. Am just about to close another contract that would have brought their monthly revenue from us to over $600+ per month minimum. So they just lost over $7200+ a year for refusing to refund a $46 fee that was their mistake.
Steve
Worst company we’ve ever dealt with. They are a bunch of crooks and they will hold on to your money.
My Church raised $800 and we’ve been asking for our money for 3 months and they refuse to send it. They have asked for dozens of documents and I provided all of them but they still refuse. All they tell me is our safety and trust department is reviewing the paperwork.
They have absolutely no right to keep our money and I will have to file a lawsuit against them to get our money. These people will burn in hell for the how dishonest they are.
Paul Haake
Awful service, would not recommend. As many others have said they take a ridiculous amount of time to process payments (2 weeks or longer) to a bank account. No option for support other than e-mail, which is ludicrous for an organization processing credit cards and interfacing with banks.
Pick a reliable processor like your local bank.
Carol
WEPAY has the worst customer service! they hold on to your money and will not release. they do not answer emails and worst part is FRESHBOOKS does not help…..all they say is “you need to get a hold of wepay, we can’t do a thing for you” FRESHBOOKS contracted them….how do they NOT have a number for them!!
WEPAY and FRESHBOOKS are HORRIBLE companies!
DO NOT USE EITHER!!
Amanda Booker
I have been using this company for 3 months. I have $342 that they holding from me because the need to verify my identity. They’ve never need to do so in the past 3 months. Now they are holding up money that I need. They have now customer service line. You just email and for 2 days I have not received a reply. Neither has the invoice company that I use are there partners. I am fed up and need my money.
Derek Kangas
Nobody likes hassles when doing business. That is exactly what I got doing business with wepay. A card payment should’d accepted or declined at time of use. Not days later. Their feedback is awful. %66 I’s a terrible rating. They deserve worse. Wepay will hurt your business the way it hurt mine. Beware and stay away.
Paul D
I had to use wepay as the payment processor for my go fund me account. Over 3 months have gone by since we requested our money and we still have not received it . Their customer service sucks and I don’t think we will ever get the money. Either they are committing fraud or they are totally incompetent. Be aware and avoid using them
Kevin Verrall
I am just a guy that wanted to go on a mission trip from Buffalo NY with my church to Haiti to help rebuild houses lost in the Hurricane. I raised donations via Facebook and youcaring.com….You caring forced me to use WE PAY and I now am unable to get my money (almost $1000) to take my trip to help people. I have experienced the same runaround regarding log in and email and verification. My next call will be to the State Attorney General. Who scams people that raises money go and try and help people that live in the poorest country in the Western Hemisphere? I feel equally as bad for the other people that were scammed as well. Very sad, I hope these folks need this money as bad as the starving folks I had intended to serve in Haiti.
Dalton
Joist (invoicing software) decided to partner with WePay and we thought it would be a nice way to integrate a payment option right into our invoices, so we signed up immediately. Fast forward 3 weeks later, they are holding about $5000 of our business’s money. We were told we needed to complete our verification which we already had, and I showed them the emails from multiple days before, they responded by saying it would take 1-2 business days to process this info. Since then radio silence, can’t get ahold of anyone and have had no response. Avoid this processor at all costs if you enjoy earned money. We will reporting them to the attorney general and will be pursuing legal action if we don’t hear back soon.
Joseph
WePay is currently holding our funds and does not respond to our tickets, despite posting on their site that they normally respond within 24 hours. Do not use this payment service. They are either incompetent or intentionally defrauding their customers. Not a good situation. There is no phone number to call. I’m considering filing a criminal complaint. We’ve since switched to another payment company.
Rabbit
They did the same thing to me but in reverse. They sent out a previously cancelled payment a month later to my account. 3000 dollars of my customers money shows up in my account, a month after it was cancelled ( they had just written me a check instead)
I couldn’t get a hold of anyone at wepay except thru via robot like emails, that denied any knowledge of what had happened. They charged me and are still charging me fees and taking money out of my bank aacount that I am having to close for good. Its a complete f***ing mess. Don’t ever use this company or Joist either. I may have a lawsuit going soon
emarie
STAY AWAY!!!
I am an online business that decided to use wepay because of my website platform ECWID BAD DECISION!!
WEPAY has over $6000 of mine!
They do not answer emails as to when my funds will be released!
And then I read all of these reviews and I realized I’ve been SCAMMED!!!
STAY AWAY FROM WEPAY!!!!!!!
nancy palmer
i have gave we pay my bank info and did every thing i can to let them know who i am but they keep saying my pass word is wrong or something about my email is wrong i want my money and i am not getting my money
Sandra Thompson
Not happy with this service. I cannot talk to anyone to get a copy of a charge receipt and when I go to the website I cannot get the page I need. I am get a new case # every time I try to “contact” them and they refer me to a page without a link. Big runaround I do not appreciate. Just give me the cc receipt.
Joyce V
I have been victimized by someone using WEPAY via 2 transactions on my personal account. It is now in the hands of bank investigators. I believe 2 other fraudulent transactions may have probably been processed via WEPAY under other business names. You really need to screen your merchants. In any case any merchant using this company will automatically be denied on my charges. WEPAY You lost!
Kristy Wolcott
My client paid on June 5 via credit card and as of today June 2 202nd I have not received the money from we pay after they have promised to deposit it several times no deposit has been made they are a rip off company and a scam I do not recommend them to anyone who owns a business and runs off the funds that their clients pay for a custom orders are placed on hold until the funds are given to us. We have waited three days and have requested WePay for our money and they have not answered any of our requests. They dont have a live person to talk to either its ALL via email. Worst costomer Service EVER‼️‼️‼️
Abrill Ellis
They stated may 22nd my money i donated would be refunded bevause the gofundme account person didnt collect money, which is fine….here it is june 30th still dealing with them supposedly contacting wepay and wont release a phone number for them yet they want a phone number so my bank can track a “reference” nunber which they cant do! I keep gettong passed around like a french whore on a brothel, cant talk to one person i talk to multiple idiots with the same theory “we are trying to contact our payment processor” yet im getting no where on getting my money back so i might ad well kiss that goodbye
Meredith Beard
I’ve been victimized by someone using WePay, and they’ve tried to take over $1000 from my business account. The WePay scams have ranged from $25 to $500, and have used different accounts (including Karen Ryan and for Rocco, an account that closed three years ago). Chase bank has replaced the card and credited my account, but be aware WePay is not above board. Someone there is scamming donors.
Jenny Waterhouse
WePay basically tricked me into clicking confirm and accepted money from donors through YouCaring before I had filled in my bank details and found that it is not useful anywhere except America! I lost donors and was highly embarassed by the whole thing. DO NOT USE THEM
Kristin Roberts
I believe with all the complaints of fraud and theft that we can get a corporate attorney to assist and file a class action lawsuit. I’m contacting consumer affairs in California in the morning and I’ve also found the CEO of Wepay online and sent him messages on Twitter. Companies that have stolen funds and investments from consumers have been sued civilly and been sentenced on federal charges criminally for knowing defrauding consumers. I am willing to participate in any and all actions to bring Dan Saper to justice. I’ve left my name and phone number, messaged him on Twitter (I suggest everyone do the same) and emailed them. If I do not receive the donations made to me I will move forward. I’m not one to ever back down and one of my donors works with the FBI. My father worked in law enforcement for 26 years as an investigator and you’ve stolen from the wrong one this time.
grace candreva
i put up a request for help for my two frbabies who need vet care. I received a donation 1 week ago of which i have contacted you caring. i keep getting the run around and no success for the donation made to my account. wepay keeps coming up with invalid password!!!! this is sickening and disgusting! im sure a lot of consumers who have made complaints against this company are fuming as well! so i need advice what to do!! it was only 50.00 but for my furbabies this means their safety and good health.
Norma Thomas
I was a donor to a fund raiser campaign for a friends son, who was in serious shape and needed help for the Hospitals and Doctors, I donated 100 the first week and 40 dollars the next week, they were not paying all the money, so I disputed my donations, then the friends told me they paid them the money, so I canceled the dispute, so the bank would let the money go through. Then they took the money from their bank, saying it had been disputed, then they gave it back, now they are trying to take it again, this has been going on over a two month period, they send them and email saying it has been resolved, then turn around and take the money away again from their bank, then send them another letter saying it has been resolved, then want to take the money again from their account, yet again. All the while I am emailing them and showing them the proof that my bank already paid them, and they send me one back saying it has been resolved, then they send one to the recipient saying it has been resolved, then they turn around again telling them they will be taking the money from their account again!! These people do not know what they are doing!! Please Do Not Donate through them. From now on, I will contact the people directly and get a mailing address from them and send it to them myself!! No More Donating through these websites for me!!!! EVER!!! My Temp is on the Rise!!! :(
MZ PISSED OFF
Two friends of mine talked me into setting up a GoFundMe account. It was hard for me to do in the first place, so I waited a while and then decided to go ahead and do it so that I could get my breast reconstructed and my life back after suffering from necrosis, (a flesh eating bacterial disease). I had the account for no more than eight months. Raising the money was very slow, and never did raise that much. They take a huge percentage too! That Blows! Out of $100 you only get $91.80.Nearly 10%. I went online to my GoFundMe account a few days ago to check on it and chatted with someone by the name of Nikki that popped up out of no where. It was a useless conversation being that they could not tell me anything new about how to raise more money. I was already doing that. They played “friendly” with me, and shortly after I logged out of my account, it was gone! This fake Nikki person (probably a hacker) never told me that anything was wrong. Everything was just “erased” off the site as if it never happened. Then they sent me an email saying that I was in violation of their terms/policies and that any monies that have not been within drawn were going to be returned to the donors. There wasn’t anything to withdraw anyway. I read their terms/policies again and again, and I could not see where I had gone wrong! I had asked them to be more specific, and they emailed me back saying that they were really busy, and sent me the same link. I could not find a phone number to reach someone either. WePay is the credit card processor. (Perhaps set up by hackers) In order for the processor to do what it does there has to be an “issuing” bank in order to accept credit/debit cards. I have been a merchant with my own websites (when I used to have them), so I know about this information. It looks like to me that whomever is doing this is not only in that banks fraud dept, they are also involved in the programming code end of it! if you are really good at it, you can manipulate anything to do what you want it to do. (Perhaps hackers?) It wasn’t that long ago that WellsFargo got “busted” for setting up all those fake bank accounts and fake credit/debit card accounts using their clients info. I am NOT saying that WellsFargo is behind this and I have no way of knowing it either. I was just bringing up an “example” of what has already happened with one bank.
I closed out my bank account (since I used that info on my GoFundme account) No one can get in and no one can get out. I opened up a new account for all incoming transactions. Whomever is doing this they are thieves, fraudulent… That will land them in jail for a very long time. I have been able to continue to accept my “gifts” through paypal. They have been wonderful and never any problem. Anyone can set up a paypal account and accept “gifts” through them. You can also use paypal to except donations to your charity as well. However you feel comfortable doing it. WePay (We don’t Pay) is fraudulent. I accidentally stumbled on this site and was furious to see how many people in need have been hurt by this. This is a very very bad karma for WePay and the issuing bank! They’re go’n down!
Sarah
I recently recieved a check from wepay and the check turned out to be no good. I tried to cash check only to discover the check was no good. What gives wepay the right to issue consumers bad checks?
Jim Moser
We just got hit with fraudulent credit card charges exceeding $10,000 – all WePay in Palo Alto processed.
We made ONE small contribution using WePay in January.
So it’s either fraud directly at WePay or they got hacked and did nothing about it. Either way – DON’T USE WE PAY>
Deborah Edwards
Wepay is Fraud. Bank says check is a fraud. Police have been called by the bank.
Linda N
I am a volunteer for a 501c3 non-profit dog rescue organization. I have set up various fundraisers for the rescue through gofundme and youcaring. Unfortunately they both use WePay as their processor to distribute the donations and it has been a complete nightmare trying to get our donated funds. WePay makes individuals provide their own personal information and set up accounts even if they are volunteers who want the donations to go directly to the charity. Unless you are an officer of the nonprofit who has access to all of the nonprofit’s bank account information there is no way to have the funds distributed directly to the charity. Even if you do have access to the organization’s bank account your personal information will typically not match the bank account and accordingly any attempts to deposit the funds directly into the charity’s bank account will fail. Meanwhile, WePay is charging a processing fee to hold donors’ money and not distribute it.
Polly Jackson
And their charge for their “services” is NOT .30% it is more like 7.5 %! They are liars and cheats and should not even be on the Internet! They invade your bank account, too.
Christine Curtis
I am currently in the middle of a dibacle between GoFundMe and WePay because of a donation I made, that is NOT being refunded to me since the account that the donation was made from is now CLOSED. They refuse to allow me to provide another means to receive my money, the bank CANNOT receive it since the account is closed, and WePay is not providing any assitance as well. Currently writing to the BBB. This is absurd.
Polly Jackson
You will never get that information. I asked for a payment sheet so I could tally the funds, never got it, asked and asked and asked, to no avail. Block WePay access to your checking account. I had to to stop them taking money OUT of my account!!!! THEY SUCK! Oh, and the 2.9% fee is actually 7.9%….that’s what they took for me.
janice sessoms
Gofund charges are 7.9% and $0.30
Youcaring charges are 2.9% and $0.30
That is not wepay
That is gofund and youcaring.
I am not defending anything wepay may have done to you. Just saying you all are speaking about the website that does the fundraiser and site that only accepts payments and distributes them.
Again, I am not affiliated with any of these organizations and am not defending anything you say that either does.
Just bringing it the attention that the reviews on wepay site needs to be of them and not the gofund or youcaring site.
I know it is confusing.
Polly Jackson
GoFundMe is using WePay and that is the point. They should kick WePay out and sue them for what they have done to innocent people. There are NO Excuses for what WePay has done under any other name (GoFUndMe), period.
janice sessoms
Just a note
Fundly is 7.8% and $0.30 each transaction.
I am searching myself to decide what one to use.
Some give you the choice of paypal or wepay.
Honestly it scares me now.
Mary Reader
To my knowledge, the bill from wepay is a scam. I cannot find what my bill is for and cannot make headway in finding info. I guess I’ll take a legal route to get this apparently bogus charge repaid.
Preston & Lucy Shuman
Getting scared after reading the reviews. The last week I have not received any bank deposits. It keeps showing failed. I have contacted wepay and have gotten no reply. I also contacted fundly about it and the rep at fundly has not received any reply back from wepay. I have contacted the bank and they show no rejected deposits.
Abenet Getaneh
They are risking their customers for identity theft by forcing their customers to provide SSN. If the customer provide Name, DOB, Address, and Bank account,it is almost verifiable. They are giving an excuse of tax issue. But the person or the organization is responsible for his own tax and not them.
If they site is hacked the customers are in great danger to be a victim of identity theft.
Polly Jackson
One generous friend was charged SIX TIMES for her $200 donation!!! Each time they had to refund her, they then came into my checking account and took out money for themselves! This has been a horrible experience. I DO NOT RECOMMEND these people. They are so unprofessional! I have to go to the bank to BLOCK them from my CHECKING ACCOUNT!
Horrible site. HORRIBLE!
Shannon
I received a $3,000 donation from someone on a funding site and the funds disappeared in my account. We pay customer service was absolutely horrible. They closed my account without explanation… Not even sure if they actually returned the money to the donor as they were anonymous and I don’t know who they are. Horrible people
Jason Holmers
Wepay is HORRIBLE.
Ive been using stripe and have had an excellent experience, I tried wepay just to diversify a little bit. I use ZOHO subscriptions so it wasnt to difficult to add wepay.
After I was setup I added two new customers to the wepay gateway in ZOHO. I added customers the same way I normally do with Stripe. What happened next is almost unbelievable to me. The payments initially went through fine. About 3-4 days later I got an email from my customer. They forwarded me emails they got from wepay saying the payments have been cancelled. I then got an email from wepay saying “oh sorry, payments werent done right, dont worry we are in touch with your customers.”
Ummm what?
Wepay contacted my customers. I thought this was absolutely ridiculous. In my opinion this made me look like an idiot to my customers.
I then signed up to wepay looking for support. Only to find nothing but a submit support ticket option. Which I did. 3-4 days I got a response. 3-4 days!
And in the response, they didnt answer all my questions.
To conclude, avoid this company. Use stripe and enjoy much better service and chat support!
Susan Johnson
Wepay.com came through for me, when I was confused by something I didn’t understand about my account information. They were prompt within the first 24 hours, and gave the answer in as few words as possible that unconfused me altogether. Thank You Wepay for the politest, fastest, and quite clearest personelle who answer all of my questions while starting up my New Business.
Phillip CPO
Hi Susan,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Maria de jesus
Very friendly platform , had to contact customer service and the helped me solve the issue really fast, would use it again, no doubt about it. Tks!
Phillip CPO
Hi Maria,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Bevon
I was diagnosed with colon cancer stage 4 in january of 2016, my husband set up a fundraiser for me. Wepay decided not to accept funds that I need and people are willing to donate, two times we try to do it now I am left to suffer not being able to get help.someone at my Church said to me my daughter contribute to your gofundme and you didn’t accept it. I ha
Bernard F Chirikas
When a customer pays for custom furniture I build Wepay holds anything over $500 for seven days just in case there is a charge back but it is never seven days it is always ten days or longer. I never have this problem with Paypal.
Megan
WORST CUSTOMER SERVICE. We are switching because when you write them about a problem this is their response “Sorry for the inconvenience. If there’s anything I can help you with, please let me know”. SERIOUSLY????
Candice White
We have used WePay for a couple years for donation campaigns through GoFundMe and Constant Contact. I recently logged into WePay only to see all of our transactions and donation information have been erased from our profile. We have no other way to track this information. The most disappointing part is the lack of customer service. We have submitted multiple support requests in the past month with no response. A customer service number could at least be available, especially when dealing with monetary transactions.
-Not happy at all.
linda cole
I never ordered anything from them or set up an account. I was charged 25.00 but was told to go online and ck the sight. I did not have a password to get into site. This is a scam reporting to my bank
Vanessa Painter
I am so extremely disappointed in the service of this company. I work with a website that takes payment through WePay. A customer filed a chargeback, I was charged $15 for WePay to deal with the chargeback (for a $46 item. I understood that. The case was found in my favor. Months later, the same customer filed a SECOND chargeback. I was AGAIN charged a $15 fee. This time, they also kept my money. HOW is this possible?! This doesn’t happen with PayPal.
Donna Mcquade
Does anyone have a phone number to contact these people directly? I tried last night with the only number I could find on the internet, and it is only voice mail. I have received a personal 1099 with information they collected “for verification purposes only” and have heard nothing back in response to my numerous e-mails.
Carrie Dike
We pay has taken $15 out of my account for a crowdfunding enterprise that I was unable to invest in i.e. I did not fund but Wepay took the money anyway. The 855 number is a waste of time to try to get A refund. It’s a revolving recording that will not connect with anyone, just keeps repeating…. stay away from WePay which should be re-named WeScam
Carmella Wilson
Stay away from this company! They will close your account without warning and hold your funds. There is no way to reach them by phone. Poor service!
Kimberly Kirby
I received a 400$ donation for my dog’s vetting. The person wanted his money back after I used it for such. We pay reversed the charges and cost me service charges at my bank even after I told them (with receipts of over 1100$) that the money was used for his bills and I did not have it to return.
JAMES LOWERY
WHAT A NIGHTMARE DEALING WITH GOFUNDME AND WITH WEPAY!!!! My cousin is in dire need of medical attention, bills have sykrocketed and WEPAY has charged back several family and friend donations and we have never gotten a deposit to the bank account. WEPAY has never returned the $$$ to our family members nor friends and they will NOT call you nor will GOFUNDME!!!! STAY AWAY!!!! TOTAL NIGHTMARISH EXPERIENCE!!!!
Jennifer L. Evans
I wanted a chance to my account that I couldn’t do myself, I asked the support team and it was done in no time. Thanks for the help in a timely manner.
Phillip CPO
Hi Jennifer,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Derrick Chambers
I’ve been asking all day to correct my email not one pressing contacted me at all. It’s beginning too be a nightmare.
April
I will never, ever use WePay again. I had a fundraiser set up on YouCaring.com and used WePay to process the payments. I had a daily withdrawal set up to go to an American Express card. After a donor made an error and accidentally donated $5,000 instead of $50.00, WePay issued a refund to that donor and started the process of deducting my AmEx account. I contacted them to make sure that the refund would not hit my account before the withdrawal containing that $5,000 donation did and they assured me it wouldn’t. It’s been several days now and I left the money sitting in my AmEx account so that there would be no problem with the refund.
To avoid any further complications, I changed my withdrawal method to have the funds sent to a Wells Fargo account. Since the intial notification that WePay was going to take back $4500, they have sent at least three more emails telling me they were withdrawing $4400 from my AmEx account, $4400 from my Wells Fargo account, and now there’s a “recovery attempt” of a separate $1000 withdrawal with absolutely NO explanation.
I’ve had to delete/unlink BOTH of my accounts and notify both Wells Fargo and AmEx that these are unauthorized charges. If WePay does not respond and explain themselves or if they take a single DIME more than the initial refund, I am going to have to close/change both of my accounts.
This fundraiser is for the families of two police officers who were killed in the line of duty and I am absolutely disgusted that WePay keeps messing around with everyone’s money.
Elizabeth
Beware WePay!!! Check your credit card accounts on a regular basis. Just had to close down a credit card account because of fraudulent charges by WePay.
Gail Ellis
Excellent service. I had a return and requested a refund. They promptly got in touch with me about the refund. I was kept informed via email as to the progress. Very professional and attentive.
Lee-Ann Mastrianni
The support was very helpful I had my question answered and it was on point. My only negative is that it took some time to hear back once I made my inquiry. But overall, great job!!
Phillip CPO
Hello Lee-Ann,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Kristin Tarchid
Wepay already has a C rating, I have a Gofund me for an emergency situation to get my mother from a dangereous environment into a safe environment. Firstly they take way too much percentage of funds donated that I barely get back half of what I get raised, second of all they keep canceling my withdrawal, I have been waiting a week to get my donations transfered to my bank account and they keep canceling them even though my bank account information is all correct. On their website they state that they WILL return complaints and tickets within 24 hours and now it’s going into the second day…still no response. They have a phone number which you are not able to talk to a real person and they aren’t responding on Facebook either. This company is really awful and has really awful customer service. I still don’t know if I will ever get my money because no Wepay employees will respond to me to help me solve this issue. DO NOT USE ANY WEBSITES THAT ARE AFFILIATED WITH WEPAY
Holly Hankison
I accidentally enter an incorrect dollar amount for a GoFundMe donation but didn’t realize my mistake until I received my thank you for donating. This was a large dollar amount and I was in a panic. I immediately sent an email for help and received an answer within 5 minutes. I was refunded my incorrect donation and was able to go back to the GoFundMe page and make the correct donation. I also received followup emails. I an very confident making transactions via WePay.
d.s. daclan
Fraudulent company. Got run around on release of my private funds . NO live customer services; redirected to online complaint services or chat which is a joke. Totally disappointed in this experience. Lies and cheating the average honest citizen by representing themselves as legitimate. DO NOT TRUST !!!!! 10-13-16
Toby
I am a first time user of WePay. The use of the service was easy. What got interesting was when the bill showed up on my VISA and I did not know what it was for. I called the number provided on the VISA bill, the message directed me to an easy site to remember and in less then a day, Jane got back to me with more detail of what the payment was for. Mystery solved. I would not hesitated to use this site again. The process was easy and it worked!!! The service I got from Jane was more then timely and spot on. Thank you Jane!
AJ Rodriguez
WePay is an absolute trash service. They closed my gofundme account without warning and without probable cause. They refused to communicate with me, nor did they communicate to me why they did what they did. Some of my donors never got their money back. This trash institution needs to have a lesson in customer service.
Silva
I started a compaign for my friend who has a cancer and has no income. I signed up with wepay as normal process and provided all information required. Everything was fine, until one day, I got a message that account is closed and everybody received refunds. No explanation why. I would stay away from this company.
John Hall
This company is horrible to deal with. They erroneously pulled $750 from our account. When we tried to get it replaced, they refused to give us a phone number to call so we could discuss the issue, and told us we had to wait a minimum of 45 days before our money was returned. The only thing worse than wrongfully taking a company’s money is not being willing to discuss it with them person to person.
Shawn Whisman
While attempting to send funds to a friend’s gofundme campaign I had $5000 in contributions denied by WePay. They did not immediately refund the money to my account but would not release it to the campaign either. Notifications were sent out to my friend telling him he would not get the money. WePay’s customer support consists of idiotic anonymous emails requesting a facebook page to verify my identity. My advice, do not use gofundme or WePay for anything. It is not safe or convenient. Just mail them the money or send it through paypal, both services cost way less money and are far safer.
Brenda
I received excellent service via the online chat. The representative stayed on during the entire time I was filling out verification pages and other information. He went step by step with me, reviewing the three fund raisers and what needed updating. Very happy user!
Phillip CPO
Hi Brenda,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Jillian
Wow! Really? How were you even able to talk to anyone online? I see nothing to indicate that can be done. All I see is an email option and they have completely failed to respond to my email. WePay is horrendous. But I smell a class action. I’m shutting down my campaign immediately and switching to a more reputable platform.
Lorie
That was someone from we pay saying they chatted online to make we pay look good. They are a fraud and I still haven’t received my money for a GFM account I set up.
Mere
I also do not see a chat option, I’m guessing it was discontinued? Out of 5 customers who have tried to submit payment for an invoice 2 were unable to connect their bank and 1 payment was declined with no explanation days later. I’m still waiting for an email from customer service which is truly embarrassing because my customer called me to find out why their money was returned.
Nancy V Barager
I started a gofundme fund for my niece..they will.not release the money nor will they return the money to the donors..you dont get to speak to a real person..this company is a scam.
Dave Varin
I believe they are a scam too stealing. Over 6,000 dollars from us
L'Briska
How do you access the online chat? The only thing I am seeing is the request form. Thanks.
Deric
Do not use WePay. I have used PayPal, Stripe and Authorize.net and WePay. WePay is just terrible. Their API docs are confusing, to say the least, but that’s not the worst part. I had 8 transactions, all at one time, randomly fail. This was after they were processed and some of the transactions were even debited from our customers. To make things worse, WePay decided to email our customers and let them know that their transactions were cancelled. Just terrible.
Robyn Lawson
What an incredible mess these people are. They withheld donations for over a week before sending notices of payment to come, then 5 hours later sent another notice to say payment dispersal cancelled. This continued on for almost two weeks with promises daily that our donations would be released the next morning. The have cost our recipient extra money & time in his endeavors because he was unable to move forward without the funds already donated and long cleared for release.
Could not get any help or restitution. They continued to blame ‘technical issues’ but took no blame for the delays nor offered any restitution. Still waiting for funds from July 5th. It is now late in the day July 12th.
Elizabeth Richards
I had a $100 donation for my daughter and I’ve been fighting over email for 3 days to get it. They keep giving me the run around since I set up with old phone number and ut asks for a verification code and I’ve emailed them telling them the problem and they’re not helping me resolve it. And they have the money ut has not been returned to the person that donated it.
Dr J. D. M. [not safe to use name--with WePay involved]
don’t hold your breath. they ROB and STEAL from everyone and ENCOURAGE chargebacks as their terms mention, they MAKE an extra FLAT $15 PER TRANSACTION that the fraudulent personnel disputes…kinda hard to fight for the REQUIREMENT of PAYMENT of DONATIONS and you kindaaaa don’t have a shipping number to show completion of buy.
Josh
Horrible website, they charge you without knowing and it is impossible to get a hold of them. Immoral business
Cori S.
WePay is the absolute worst. They take money straight out of your account for the mistakes of someone else, unauthorized! They refuse to return it to you, or be understanding in any way. They’ll send you an email telling you that they had already done so, not even giving you a chance to contest or ask why. $45.46 stolen by WePay from my personal bank account, and I’ll never see it again. I guess I do have one thing to thank WePay for… Thank you for showing me that I should have never done business with you or ever again, and now I can warn others against doing the same. I have nothing good to say about this company. Unfair and money-hungry… The absolute worst experience.
Judi A Blaze
This is one of the most shoddy businesses I have ever encountered. I agree with all the bad reviews above ..can you believe how many there are…this organization is out for one thing; themselves. They are rude, unresponsive, and ridiculous. I am in awe that Go Fund me will do business with them. They really are giving themselves a bad rap by even associating with these people. Had I not harassed them, posted on face book ad otherwise insult them in every possible way, I am certain I would still not have my money. Don’t even believe they are an innocent company..they know what they are doing, they know they are trying to rip people off but hope no one will notice. I beg of you GFM to try another avenue for withdrawals. I’m sure if you read all of these hundreds of reviews, you would. I think we should all send notices to the Better Business Bureau, maybe then they will get the picture that they are the worst company in the world. They do not respond, they do nothing and if they do response, they have a quick and ready response they use all the time. Let’s as human beings, take them down. I have already exposed them on Facebook, but on ward and upward for. I agree….let’s fight these people. Although I will never do business with them or anyone who does business with them, they need to be taken down. NOW!
R H
Terrible! Phone “service” directs one to website…website not functional!
Maurice
The problem I have with WePay is a chargeback was accidentally issue by someone known. The person then asked their issuing bank to reinstate the WePay payment, which they indicated they would. WePay said they would still return the funds to the donating person and debit my bank account even though the issuing bank was paying. But they have not to this point debited my account in almost 3 weeks. And I cannot find out if they are going to do that or if the issuing bank did indeed go ahead with the payment.
The first few emails I made to them were answered unsatisfactorily and now I can get no response. So I am setting here wondering if suddenly they are going to debit my account for $100 when I may not have the funds available. I just want to find out what is the status.
Cori S.
I’m going through the exact same thing, except that they had already taken the money out of my account and I did not authorize it. I informed my bank of the unauthorized transaction, so they reversed the transaction, but now WePay is demanding “their” money back. WePay is a JOKE.
Trisha
I have had the exact same problem and from what I’m seeing, they have only issued $10 of the $25 back to my wepay account that they charged. And they haven’t as of yet transferred that money back to my bank account, but I am going to be disputing that money through my bank. The person who had the chargeback isn’t even the one who disputed it, her bank automatically did and she had to contact both her bank and Wepay to get it corrected. But now I’m just automatically out $15 like that because of her bank and wepay’s mistake? Their dispute process is ridiculous.
Timothy Hall
I attempted to make a payment to a GoFundMe campaign for a friend to attend her sister’s funeral in Europe and contribute to funeral expenses. The WePay interface apparently was confusing in some way and I apparently clicked twice. WePay charged my credit card for the first one and initially credited it to the GoFundMe campaign, but then retracted it and sent me an error message. I have now spent three days attempting to resolve the error through their extremely awkward customer service email system, which is the only way that I can find to reach customer service. I have asked them multiple times to apply the one-time (not the double-clicked) value of the donation to the GoFundMe campaign. It does not show up on the campaign website, but it has most certainly been charged to my credit card. This has been going on for three days now and I continue to get cheery email replies several hours after I send them a query, without yet resolving the issue.
Amy Tyler
Frustrated!!! Customer service is horrible. We have exchanged over 20 emails trying to access our funds. A simple phone call is all thats needed.
Robert Irvine
I was going to donate to a charity, and decided to pay directly from my bank because why should a credit card company make 3% off of my nephew’s cancer? Then come to find out that wepay not only wants 1% just to get cash from my account, but they also wanted my login and password for my online Citibank account. Really? Guess I’ll have to go old school and write a check.
Robin Turell
On or around March 7th we opened a gofundme account due to a horrific animal cruelty on our ranch. We wanted to get enough money toward a REWARD for capturing the culprit(s) that did this crime.
We reached our goal and transferred our money into a bank account. We were forced to use WePay to handle this.
On May 4th, 2016 we received an email that told us they were taking out money from this account because of a fraudulent credit card.
I emailed to understand and did get a “scripted” email back explaining what a charge back was. This happened a few times,
I had more questions, and asked them to call me, but apparently they will not, they will only reply on email. They asked me to email them and tell them exactly the problem ….. which I did. They have yet to contact me concerning this nor will they call me!
I am very disappointed in how they are treating me. I DO KNOW how to correspond on email, but there are others my age, (58) that do not! Shame on their company!
dianne l lindsey
I thought that if you started a crowx fund like gofundme or YourCaring that you have no option but to usr wepay. Am i wrongm
?
Amanda
Email I sent to GoFundMe
I got the address finally changed, but now it says it’s going to my bank acct, but there is no acct listed nor did I ever give them one. I just want my money. I don’t know what their problem is. I JUST reset my PW and am not doing it again. Everytime I’ve sent a PW reset request nothing happens and you guys have had to help. I’m sorry… but their business is a JOKE and they are retarded. I worked SO hard to raise the money I have and they are making things so difficult. I looked at all their “pending” and sent” payments and they in NO WAY add up to the request I sent. I’m going to lose out on money that is rightfully mine and they can just say they sent it and I’m screwed. 3 more checks are scheduled to go to the old address and that’s even more money lost if they don’t get fwd here. Can you help me MAKE them acct for the money? I feel powerless against them.
afraid to give you any more information about me
I have never heard of this company before and they consist on taking 395.00 out of my account ..thanks alot 395.00
Julie Halatyn
I signed up with WePay to process credit cards for my brand new business and in the first week of processing payments, my account was deemed high risk and I am unable to access the funds that I rightfully earned. Five days later, I have had no response from anyone at WePay after numerous attempts to remedy the situation. This is obviously one of the worst things that can happen to a brand new small business. Needless to say, I would strongly caution against using WePay
Max L.
The same thing is happening to me. Since I was accepting payment for a transaction over $10,000 they insisted on deferring my funds until an unspecified date at request of their fraud department. After confirming all of my legitimate business information with support they said they would forward the information to fraud department… This is not a valid resolution, I need my rightfully earned money to continue running my business and I need answers to the problems that are occurring. It’s already been 1 week since accepting payment and there have not been any updates so I’m guessing I wont hear anything until Monday which is 2 days away. Buy a phone line so I can talk to a supervisor rather than dealing with multiple support people over many emails who clearly don’t care about my business or having me as a repeat customer. I will NEVER EVER use wepay again, and neither should anyone else. This company gains revenue from a percentage of my earnings and they can’t even supply me with a phone-line for support? Do NOT use wepay because I guarantee at some point you will have to call support and end up with the same HORRIBLE service. Just don’t do it…
john Snorkler
Completely incompetent support staff. Don’t offer any meaningful feedback or support but rather point you to terms of service and support forms. Wouldn’t support our website despite supporting other similar platforms, then offered no reasoning as to why our account was closed. Stay away from wepay and go with Stripe.
Fred
Wepay is a solid scam. We had a gofundme campaign to raise funds to get us out of s bad situation and after the funds were raised we were told that our first payment was released and being sent to our bank account in2-5!days. We then receive a notice from wepay that they closed our account for propritory reasons. What a run around we got. This outfit is a bunch of crooks.
Wildmoor
Unknowingly, I was using the WePay service with a MeetUp group. I first became aware when my bank statement showed an ‘unusual’ charge on my account. In challenging this charge, the bank representative noticed the WPY* on the statement and Googled the name. I was not happy as I do not ever use these kinds of services, especially PayPal, which may be a completely different company. When I recreated a payment using the MeetUp account, three card numbers flashed on the screen, all kept in their system, all mine, asking which card I wanted to use for the transaction! At no time does the statement or the system used make clear that WePay is being used and I never gave anyone permission to store my cards and reuse them again at the will of a MeetUp session. I was never given an agreement to read, rather, I came to this site to learn more about the company. The Merchant did not make it clear I was using WePay/PayPal on a different ‘purchase/payment’ and when I sent her a copy of this site, the merchant became furious, though the person claimed they were not angry.
Wildmoor
In addition, the Merchant claimed she was charged back an unknown amount and charged/billed me an amount that appears to be $16.87. This was charged by the Merchant using PayPay. No actual proof of charges to her were provided or shared. I don’t believe I should have paid any charges without proof of the merchants cost, plus she acknowledged that a client was using WePay. A refund of those charges would be desirable from We Pay since they never explained their policies to me.
Katherine
DO NOT use WePay! I run a very small business after having my first invoice paid ($555), I was informed that the arbitrary deferment amount of $500 had been set on my account and as a result, I could only withdraw funds in excess of that $500 after 7 days. We used Square before this and it was incredibly easy to use and our funds were transferred to our account in FULL, less than 24 hours after an invoice was paid. We found Wepay through Zipbooks because their site touted ACH processing (which Zipbooks doesn’t even have available ~ yet~) – let’s just say they were made for each other. TERRIBLE.
Nazy Jandaghi
These people are committing Fraud and will take your money!
Do not use them at any cost. I counted on them to transfer cash gifts to teachers and while they received my funds they never transferred it to the teachers. Now my credit card has been charged, I am stuck with the bill and none of it got transferred to the teachers!
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Joy
I used WePay because it was the payment processor of choice for Constant Contact. One of my clients disputed the charge because their admin did not recognize it coming from WePay. They figured it out the next day and removed the dispute with AMEX. AMEX never touched their funds and let them know immediately that the dispute had been resolved. That did not stop them from withdrawing the funds (almost $5,000!) from my bank account. They continue to reply to my requests that they return my money and say when they hear from AMEX they will let me know but it will take up to 45 days to resolve. I have emails from AMEX that the information WePay has given me is completely inaccurate. WePay has, in fact, been notified and that no funds were ever removed from their account. I highly urge others to find alternate means of processing money and have lodged a complaint with Constant Contact as well.
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Christina
WePay refused to provide an answer to why my account was closed.
A absolute refusal to provide an answer to why my account was closed is unreasonable. WePay are the payment processors for a crowdfunding site that I had a campaign on. There was something that went wrong with my account with them. I have no clue as to what. I didn’t do anything wrong that I could tell looking at their terms and conditions. They won’t work with me. It took forever to get a response back from them, and their response of:
“we’re not able to process payments for your account. Our banks and processors hold us to a strict guideline on what we can and cannot process through our site. Unfortunately, we will not be able to provide you or your business with our services.
With regard to any questions you might have as to why this might have happened, unfortunately, I have no information for you. Our review process is proprietary and, therefore, no information is given out in situations like these.”
…simply isn’t good enough. I don’t think no answer for why my account was closed is a sufficient answer. I set this up as a fundraising opportunity through a crowdfunding site for my daughters mission trip to Puerto Rico, and even had some donations that now won’t see the light of day.
I should have a least be given the opportunity to refute whatever reason they closed my account was. But I was refused the opportunity to do so.
Even in their own website in the Terms of Service reference they can close your account for no reason>
Quote: “29. Our Right to Terminate
We may terminate this Agreement and close your WePay Account for any reason or NO REASON at any time upon notice to you. ”
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Danielle Bellavance
Christina, I am having the EXACT SAME PROBLEM with them
We set up a fundraiser on Crowrise two days ago (on Wed 3/30) wanting to raise $1500 to help a child in foster care. In less than a day we had raised $700, all from friends and family that I know. All went quiet yesterday after the last donation at about 9AM but I was busy all day so was not checking. Then at 5:42 I received and email from wepay saying that my site was experiencing a high rate of disputes and chargebacks:
Hi Danielle,
Unfortunately, we can no longer support your business and we’ll need to cancel any pending payments.
Because your account is susceptible to a high chargeback or dispute rate, we have to put your remaining balance into reserves for a minimum of 30 days. If your balance goes negative, we’ll recover those funds from your bank account. For full details, you can read our Terms of Service.
Thank you for understanding and we apologize that we couldn’t offer a better solution.
Sincerely,
WePay Team
Not sure what that meant as there was no activity on my site after 9AM (which itself was weird). When I checked the crowdrise site I was down to $200. The Crowdwise chat person suggested I contact wepay, which I did by replying to the above mail. Their response was word for word what you got, Christina, about their being unable to support my business. Asolutely no information. When I expressed my frustration, they sent me the same thing AGAIN
Hi there,
I apologize, but we’re not able to process payments for your account. Our banks and processors hold us to a strict guideline on what we can and cannot process through our site. Unfortunately, we will not be able to provide you or your business with our services.
Any donations that your campaign has received will be refunded. Please allow 3-7 business days for the funds to be returned to the originating account.
With regard to any questions you might have as to why this might have happened, unfortunately I have no information for you. Our review process is proprietary and, therefore, no information is given out in situations like these.
Regards,
Mike
What is wrong with these people?
I did find a phone number and plan to contact them today
I suspect I will get absolutely no where with them
Shannon
That is exactly the response that I received from them after a $3,000 donation was made to me. I asked them to clarify so maybe I could fix whatever issue it was and they couldn’t. I don’t even know if the donor ever received their money back or if we pay pocketed it.
Tery
A few days after I contributed $100 to a cause on GiveForward ), which used We Pay as its processor, we had an unauthorized transaction appear on our credit card account. Someone reloaded a Starbucks gift card online in the amount of $100. We had not previously had this problem with our card # being used, and while I cannot definitely say it was due to a security breach with my credit card info being processed through We Pay, I can say that it was a pretty big coincidence, and that incident combined with the We Pay reviews I have been reading has caused me to conclude that I cannot give to charity through either of those organizations again.
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Chris Funnell
The company that used to be associated with the same phone # as WePay was/is Perfect Aqua, LLC. I returned some merchandise (Filters) for a water purification pitcher, because they sent them to me w/o notifying me in advance they would, but billed me $149.85, even though they were never requested by me. Their sales tactics are questionable, at best. They never mentioned until after I purchased their water purification pitcher, that to KEEP the pitcher would cost me $69.95, even if I didn’t want any more filters. (The pitcher comes with one filter) When I returned the filters, I was told I would have to return the pitcher to get my refund. I happily obliged and spent another $18.00 or so, to ship it back. I was told it would take 5-7 business days to get my refund. I shipped it on January 6th. I called them back a week later, to see if they had received the shipment. They had. That’s when they informed me it would take 5-7 business days to receive my refund. Approximately two weeks later, on this date (January 26th) I have yet to see a refund charged back to my account. Has ANYONE ever received a refund from any merchant dealing with Wepay?
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Amber
It took a long time and a lot of emails but they finally sent me my refund.
Christine
5-7 business days is far too long to process withdrawals in addition to taking almost 8& of the donations. Better off setting up a trust at a bank!
Will never use Gofundme again now that I know the cons of it.
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Dan
I’m not a wepay customer, but in November some money was transferred into my account from wepay. As I wasn’t expecting the amount in question to be paid by any of my own customers, I contacted wepay for clarification as to who authorized the payment. They refused to give me an answer unless I gave them my bank account number and my name. Are you kidding? If their bank transfer info had simply identified the party making the payment, that would have been sufficient. Instead they identified themselves as the payor and won’t tell me who the real party behind the payment is. What crappy service. I will never use them if I need a service like this.
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Patrick Callahan
Wepay.com took $252.00 from my visa gift card without permission or authorization from me and refuse to refund the money.
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CAROLYN SCHUK
We were stuck with WePay by Constant Contact. They can’t process refunds.We can’t login to our account. We can’t get our money. Needless to say, they don’t have a telephone number. Constant Contact’s answer? We don’t support WePay — the only credit card processing they support.
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Gary Furuta
WePay did not transfer my donation to iWalk 4 Kids. In fact, they have no record of my donation. I provided them with a copy of my credit card charge information and the iWalk 4 Kids website. Except for the initial email I sent, they have not responded to subsequent emails regarding a resolution to this. In essence, they are blowing me off. I just pasted a copy of this review on my FB page to warn my friends about them.
Cory D
We used GoFundMe for help with attorney’s fees and these people keep spamming my email telling me to verify/confirm identity. I reply telling them I already have yet their transfers from WePay to my bank account keep “failing”. These overdue from when they were needed and after reading the replies here, it seems like I’m going to be taken for a ride. They say they need to refer me to a Trust and Safety Team review about 45 seconds after telling me that everything “checked out just fine”. I spoke with Alice on their Live Chat support and I spoke with Doris via email — yet, 8 days overdue now, I’m still getting spammed with emails and funds still have not been transferred to my account. What makes this especially bad is the fact that everyone that contributed was promised to be paid back next February and I’ll be held to repaying people who donated through WePay despite the fact the money never made it into my possession. A $100 donation was taken down to $91.80 for their fees and they tell me that they can’t even refund those donations to the contributors after the fact and that I should tell them to talk to GoFundMe (even though GoFundMe aren’t the ones handling the actual money). So basically, people are using this service, they’re sitting on your money until you finally say “screw this” and then they’re keeping the donations for themselves. How do businesses like this stay operating? How is this legal?
Amber
I am furious! Gofundme was a complete last resort. I was embarrassed enough by asking. I was thanking God when a friend donated me 300 for money I absolutely needed. I was upset it enough it left me to 276. The first week We pay kept denying my bank account information which was absolutely correct but I rewrote it anyway. I spoke by email who told me maybe get ahold of the donor. My donor told me the money was pending from his bank account.
Another week goes by I am emailing again which says oh we found the error it should process when we reset our system. I then emailed asking how much longer it would take that i was displeased I that it is taking two weeks for me to get money I needed asap. I will never use we pay again! If I do not get my money I will demand they refund my donor.
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Mark
I am having the same issue with confirming my identity. Sounds like it is time for a class action lawsuit.
Gerard S. catena
I agree 100%. I didn’t even sign up with them and they got a hold of my processing account through software I use (Mhelp). I accidently clicked an advertising link they had popping all over my service software pages. Next thing I realize a bunch of transactions went into a holding account they (wepay) said I “inadvertently” setup can you believe this. I had to borrow money to make payroll. I’m going to setup a website to advertise what this horrid group is up to. They must be stopped. I’m meeting my lawyers on Monday to discuss this matter in detail for a formal lawsuit. I can be reached at [REDACTED – personal contact information] if anyone wants to join in or discuss this further. What really pisses me off as well is Constant Contact and Mhelp even partner with such a bad company with many BBB complaints.
Miss Furious
WePay put me and my business through the ringer for no reason, without notice and kept money they are trying to collect from me – as well as refunded customers of mine that already received their goods. My site host (3dcart – shame on you too!) diverted me to setting up an account with them (under a different company’s name) and I did over 4 months of charge-back free transactions with them (never had a chargeback in my entire 7 years) before they closed my account and deemed my business ‘high risk’ and then refunded customers who had already had their orders shipped out or received! Let’s talk Gerard, Wepay is engaging in activities that are not only unethical but illegal and they should be held accountable via class action lawsuit and intervention by the FTC and Department of Consumer Affairs! These bastards are now trying to collect from me (by hitting my business account over and over) money they never even deposited into my account. Anyone that deals with Wepay is asking to be fleeced and the fact that 3dcart would be in bed with them is beyond me. Anyone interested in pursuing legal action feel free to contact me.
Afton
DO NOT use WePay!!! It’s a scam!! STICK WITH PAYPAL!!!
It’s been SIX MONTHS and I still haven’t received any of the money donated to my account for my honeymoon through honeyfund. I’ve been emailing back and forth for months trying to get my money and keep having problems. Every time I got a reply back, I was told that I should receive my check within 7-10 business days. It has been well over weeks and I haven’t received anything. I had to email again and again and again to verify that my mailing address and all the other information on both sites were correct. I’ve talked to Jessica, Alice, Steven, and Michael. Every one of them told me the same thing, that I should receive my check soon.
When I finally thought things were sorted out, they told me they wouldn’t send it unless I provided my social security number. I already didn’t trust them since they kept my money from me so I didn’t want to risk giving that away as everything about this site has been fishy. When I asked if there was any other way besides providing my SSN the woman never replied and deleted the email so I couldn’t message again.
David
Wepay lied about the charge backs and did not help dispute them when some wing nut decided five months after the fact that he would prefer not to donate. We have a donation site. It is explicitly clear what you get — nothing but the good feeling. How can you allow charge backs on nothing and then not allow it to be disputed -even though they claim there is a dispute process — horrible. Or their answer on the flip slide is to hold the funds for ever. It is a very bad setup and poorly thought out with the result of misery for all.
David – from The One Innocent Man Gofundme page.
kandy
I used Wepay for a recent gofundme acct and other than concerns about providing so much personal info, I found the experience, seemless. Money was deposited in a timely manner and the one time I had to contact customer support, the rep was knowledgeable, courteous and helpful. I have since closed my acct with Wepay as that the fundraiser is now complete, however, would use them again in the future.
Cyndi
Do not use we pay. I Did a go find me for my daughters cheer team last year and I’ve tried 4 times to Get the donations. I did everything we pay asked me to do and my bank still send the payments back to them. We pay is horrible. I Will only use PayPal from now on.
alan hoskins
Just had chat with admin as you cannot call anyone in customer service it seems at We Pay. 5-days and no money showed in my account as their contract specified. They made me relist my bank information and then made up a story that I typed the wrong numbers in the first time, and therefore I would have to wait an additional 5-10 more days for the funds to be sent back to them and then resent to my account ! Lying. cheating, low down service. Are we forced to use these people when using Go Fund Me or Give Forward ?
Carolyn Salamon
I have been trying to get our funds dispersed for 4 days straight and they keep having us repeat the same steps over and over with the same results and refuse to allow for a call – just slow response emails promising to fix but nothing is fixed. i am now believing this marriage of GoFundMe and WePay is a scam. I plan to contact the BB and Attorney General if not resolved tonight. They stink!
shannon
yeah they have been ignoring me like crazy!!!!!!
i want my bank info deleted. and they need SIN card. thats messed up.
they wont even delete my account for some reason. i think they are gunna steal money from my account!
Ladyluv
Had a gofund me set up for my daughters memorial service by my step sister, after the campaign was ended the money was transferred smoothlyou, however 2 months later over 2000 dollars was deducted from my bank account but I did not have the funds available since I used them to pay for the funeral. When I went to buy my lunch at work my card was declined so I found out when I went to my online account that the money had been taken. I called the bank they said that it would kick back since the funds weren’t available so I immediately closed my account who gives a donation and then wants it back? I couldn’t even find where the so called person had donated. These people at wepay are thieves. The debit was unauthorized and I got no notice at all that they were taking money from my account. Go Fund me needs to wake up and use another company cause wepay will ruin their reputation.
Cathy Kuczynski
I started a go fund me account. It only brought in 10 dollars . I decided it was a bad idea and went through wepay to get the 8.91. They sent me 3 checks for 8.91. I assumed it was because I had two more people donated 10 dollars. Pretty cool right? yeah until my bank said that there was a stop payment on two checks and the bank charged ME 24 dollars for that process!!!! NEVER again will I use wepay and I will spread my story about this unless they make good for it!
Julianna Fialkowski
As a part of setting up a gofundme account to draw funds (I had to collect to fight a serious criminal accusation) I received a large donation of $280. Wepay was great about sending money to me, perhaps to great at that in fact. The donator who sent me this money has twice filed to have the money charged back, and wepay is happy to directly debit my empty bank account. I don’t understand this process, because this is a donations page. This very chargeback was already resolved once. Why should someone be willing to claim fraud against a donations page? And furthermore why could they attempt to do so multiple times on the same charge over a span of months? The original donation was given in April, and now I’m receiving debits against my account in July? Isn’t there some kind of responsibility on Wepay to make sure my account isn’t being debited willy-nilly anytime someone cries “boo I want my money back”? I feel extremely vulnerable having used this company to disburse my donations and now at this point I am seriously regretting giving them access to my accounts. Huge mistake.
stephanie
did wepay debit the money from your bank account without your authorization? I am in the same situation where someone filed a chargeback on a donation and I was wondering if they could take the money directly from my bank, even if there is not enough to cover the funds.
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Jamie
My very first transaction with WePay was when I had a few hundred dollars transferred to me from a client (also family member) and after waiting a week WePay said my account was at high-risk for chargebacks and said I had to wait 60 days to get the money. Chargebacks happen when fraudulent transactions are made but I verified my identity with my social insurance number, business tax number and address. I’m not sure what else they could want. Plus it is a family member with the same last name and verified address at a local business that sent me the money, I was confused to where the issue was. I contacted support and the legal department but there was no response back. I am currently in discussion with a lawyer to see what steps I can take but it is going to be a long process. Hopefully my persistence and legal action will persuade them to change their policies so other people don’t get stuck in the same situation for no valid reason.
Katy Hayes
Wepay has no more customer service number. Their “live chat” doesn’t send out the codes needed to reset passwords or retrieve money. They take forever to get anything done, but love to tell you how not being able to call them is so wonderful. They are currently holding several hundred dollars of my money, but can’t seem o figure out to send me a code so that I may access it. Bad customer service.
Elizabeth D
This is happening to me too, except I am out $1800 because they aren’t sending the code to reset my password. I’m furious.
S. Austin
I have made three attempts to contact We Pay in the past two months. I just have a sales question, yet it appears that their sales department is too busy to respond. After reading the reviews on this site. Looks like I may have dodged a bullet.
Phbeads
I lost over $900 because of a chargeback and WePay did not protect me in any way. They immediately went into my bank account and removed over $900. The company using them, CustomMade, who offered no other choice for payment, agreed I fulfilled my contract and did not have to refund the customer. The customer never even returned the gold and diamond ring and they made me wait 45 days plus held back payments from UNRELATED SALES and in the end said SORRY we can’t get your money back. It is the worst experience of my shop’s history. I STRONGLY RECOMMEND NOT USING WePay or CustomMade if you are a small business. WePay are Jerks and Sheisters and shame on CustomMade for making a deal with the Devil!
James squalls
I was did worst than that. They let me set up may account and waited til I did transaction with them and sent an email stating high risk.
Theirs was set up Thursday freedom book. I called and talk to them the acted like everything was fine. The first 449.99 I made. They sent an email saying money will be return to customers. I feel they are snakes in the grass. If I was a high risk we open an acct to me and why process any payment of my business that has been open since 2011. These people are scamming people taking there money and run there crooked ass business off customers they have fucked over. Please avoid and comment on ant problem you have had with them. Bibb should be heard by any one how has be robbed by these robber directly
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kate r.
we DON’T pay is more like it!! HORRIFIC experience. Lying, evading, stalling, NO customer service. CROOKS, SCAM,
I started a fund raiser foe a girls camp that burned. With a few weeks before camp is to open they need the money ASAP to rebuild quickly. Poor little girls waiting to go to camp and we pay is holding the money they need. DISGUSTING!!! NEver again will I use a fundraiser that employs we pay.
MC Herzog
I am experiencing WePay, only because I went to GoFundMe in a time of need. So far, it has been a nightmare. The authentication process for accounts is a maze, I got emails saying my account was verified and $ was being transferred, and after a week of waiting had to track down for myself that there was an error in account numbers. After correcting the account numbers, I figured it was fixed. But no, WePay decided to re-activate the erroneous account info and start using it again. They can’t track their own transactions accurately, customer service is rude and they are blaming my bank and leaving GoFundMe to attempt to act as go between. Money put into GoFundMe is now being held, and the campaign cannot go forward. It really makes PayPal look dreamy. I will never use WePay or GoFundMe again.
Penel j Smith
I was advised by GoFundMe to open a WePay account. The WePay site is extremely confusing, and I have no idea of what to sign up for, or how to do it. I already have a PayPal account. It was easy to set up, and payments made to me have been easy to access.
I use PayPal for my art business, and it seems like it would definitely be considered “High risk” by WePay.
It also looks as if you can only ask for large amounts of money from WePay. My sales are small, and I am only asking for $500 in my GoFundMe account. It looks like I am ineligible for this, so I will stick with PayPal; even though GoFundMe says that it is too hard for supporters to use.
To sum up, WePay seems way too complicated and hard to navigate for any regular person to use.
paul bosch
We pay does cc processing for unknown entities but doesn’t seem to have any phone support. money came out of my account without anyone to verify why.
WePay Customer Delight Team
Hi Paul, it looks like you emailed our team regarding this unknown transaction and we were able to send some details over to you. We didn’t hear back from you after, but if you need help with anything else, please let us know by replying back our emailing us at support@wepay.com. Thanks!
marie reshel
I have been waiting for a $500 refund since March 9. Their customer service number is anything BUT customer service and has NO human being. Their on line support is the same. They lock you into a few pre asked questions. I want a full refund without the ring around the rosie phone and customer service garbage.,
WePay Customer Delight Team
Hi Marie, we’re very sorry for the delay on getting this refund back to you. As mentioned in emails back to you, since your card was closed and switched credit card companies, our back-end processor had issues getting those funds back to you. Luckily we do have a solution though and have provided all of the details (some being sensitive, so not listed here) in an email reply back to you. When you get the chance, please reply back to that email so we can assist and get you the money back. Thank you!
Walter Taylor
WEPAY is terrible! DO NOT use it! If you’re using a funding site like GoFundMe, they use WEPAY to handle the donations. Everything may seem fine until it is time to cash out…and that’s when the nightmare begins. WEPAY’s authentication process is convoluted and extremely difficult to navigate. When being directed to their website from somewhere else, they ask for your email address and password, but when you type it in, a notice comes back that “you have entered an incorrect phone number.” (…what?)
That’s not all. If you access their site directly, they ask for your email and password. After you press enter, another page pops up, asking you to input a 6 digit code that was supposed to be sent to your cell phone. In my case that code never arrived, no matter what I did. I contacted customer support, who just referred me right back to those same old pages I was having difficulty with in the first place.
With little to no customer support you are basically left bewildered and feeling like you have just been scammed. NOGO to WEPAY!
WePay Customer Delight Team
Hi Walter, we are very sorry for the trouble you had getting your multi-factor authentication code set up with GoFundMe. Our team here was working with you to make sure you reached out to GoFundMe so they could reset that feature for you. We never heard back from you, but hope that everything is alright now. If there is anything else regarding your WePay account that we can help with, please email us at support@wepay.com. Thank you
Skip Yeager
I Just signed up with GoFundMe to raise money for a Non-Profit Animal Rescue that I co-founded and run in Georgetown SC. I failed to investigate the payment processing since we had supporters suggest we use the platform. After our first donation I learned we had to have a WePay account which is where things went off the tracks. I found these reviews which made me doubt my decision to use GoFundMe, but since I wouldn’t be dealing directly with WePay may not be a problem. So I tried to do a transfer of the 1 donation and as feared it was going to be difficult. WePay requires the name on the bank account to match the name on the GoFundMe account which it didn’t. I am currently as I write this in contact with support to get the donation refunded and changing to account to the non-profit name so wepay will make the transfer.
The support for gofundme is through zendesk.com I don’t know about wepay but since the other complaints implied the customer service responses seem ‘canned’ that may be because it’s a 3rd party.
Lurenzo Scotland
Hey this same thing happened to me. I was trying to raise $500 for start up costs for my business and had my business name I eventually changed it as they told me a full week later that it would be unable to go through. I am currently waiting for them to send me the funds but they have no number and take very long to respond. Did you ever get back your money and what did you have to do?
Deanna
Their customer service is a joke. There’s no phone number to call and, despite their claims stating “We’ve found that by modernizing our system, we are able to provide you with real-time service for any issue you might have.” my 4 requests for service have remained unresolved. The frustrating part is that I just have a very simple refund that needs to be issued. This could have been a 2 minute phone call, but now it’s a 3-week process of sending emails and waiting for responses. Thumbs down, WePay.
AJ
I tried to set up a GoFundMe fundraiser for a victim of violent crime. I made a few adjustments to hopefully make the campaign look professional and successful. I am not experienced in these as I am a first timer in such efforts. All of a sudden I was told they could no longer do service with me even before the campaign got off the ground with the $500 GoFundMe requires to make before the run it for the General public. GoFundMe people were easy to work with but I can’t say the same of WePay. They offered absolutely no explanation nor any resolution nor anyone I could talk to to find out their reasons for saying they could not do business with me. I gave a legitimate bank account in good standing and have absolutely no criminal history so I can’t figure out their rationalization. Not happy. This person we were fundraising for could not get the help we were trying to get for them.
Jen
Used wepay for the last year, no problem. Deposits happened in 2 days…then about 4 months ago deposits all of a sudden were happening next day, I was thrilled. BUT THEN this last month, two (not random like they say) payments in a row are marked “pending”! The customer service is horrible, they are holding on to my money for no damned reason other than to have a few days to make interest off of MY MONEY. I’m in the process now of removing wepay from all of my websites and client’s websites. Even Paypal is better than this and I’m not a fan of Paypal. Stripe is decent but takes two days to deposit. Square is the best for next day deposit, but don’t offer online processing yet, hoping they do soon! Here’s the chat from the second pending payment:
Jen
Why is my payment say it’s pending??
Jake joined the chat
Jake
it appears as though your recent payment/donation has fallen into a normal state of review. sometimes, we manually review transactions to protect you from anything malicious or fraudulent. reviews typically take a few days to complete. once completed the funds will appear in your wepay account.
Jen
I need that payment now, not a few days form now
my business can’t run with delayed payments. Neither paypal or stripe takes this kind of time!
Jake
im so sorry
Jen
If this is how wepay is going to continue to run then I’ll be moving away. I’m not happy at all.
Jake
but reviews are a normal part of our payment processing procedure
Jen
no they weren’t before!
Jake
they are random
Jen
Before I was getting deposits next day
Jake
i understand
but reviews are normal and random
Jen
As a web developer I have recommended wepay to several clients. But I know my clients will be furious with this too. I”ll be moving and my clients will be moving away from wepay
Jake
ok, im sorry for the frustration this has caused
but this is a normal part of our processing
Jen
It did not use to be until the last month or so!
this is an excuse to keep the money longer
no other credit card processor does this
Jake
i assure you it’s not. i will also point out that WePay’s focus is offering payment solutions for enterprise and platform sites
we are not in the direct to merchant market
you might find other payment processors who focus on your niche and are setup to serve you more effectively
Jen
wow
Jake
im just giving you honest information that will help you find a solution that fits you better
Jen
That’s not the information your site gives….it states its for any processor, it comes off as an alternative to paypal….so perhaps you should quit marketing to direct and merchant market
it doesn’t matter…how long will my “pending payment” take?
Jake
t should be out of review within a few business days
Karla
http://www.wepay.com and http://www.youcaring.com are basically the same company and they are scams
we need to contact the authorities because for all we know they are STEALING under the name of CHARGEBACK. I was trying to raise some funds for college. My tuition rates are outrageous so some friends said they would help me. One of them sent me some funds two amounts. WEPAY had it going to my account but then all of a sudden it was BACK in the account of WEPAY and this time locked. they said it was for CHARGEBACKS just in case I got some. I was like WHAT?? that’s Crazy.
The 2nd amount went thru a long process and finally i wrote them daily and complained and asked them to call me but NOTHING. They try to make it seem like it’s YOUR fault or you’re the crook or the card is stolen.
I asked what info they needed from my friend. My friend sent them the info and etc. but seriously we all probably need to file a police report in case these people try to steal our identity. Seriously they are frauds. it’s been 10 days and my friend has not recieved his money. I had them to close my account I told them I won’t ever use their service they are lowsy.
Also they get upset if you ask too many questions. Ask them for a phone number yet they want your informatin. We need a lawyer and to sue these people under class action. how many people do we have on here and all the rest of the sites who haven’t gotten their money???
they basically are crooks. they let you raise money. then they steal it and say it was a chargeback. I am going to close my bank accounts. One will be closed tomorrow..
SCAMMERS
WePay.com
Youcaring.com
855.469.3729
fax: 781.577.1017
380 Portage Ave.
Palo Alto Ca 94306
Do not trust these people. also the phone number it just goes to messages.
Francisco R
I used Wepay.com without problems for about 6 months. My needs were very simple and was happy. Then the “enhancements” started to happen to the bill form and with every change they broke some functionality. And I don’t mean something stopped working or was crashing, but that the changes they were making changed the workflow and it slowly stopped been what I needed. Ok.. so not what I want anymore.. but at least it was still working.
I had already started to plan to switch to another provider, but was in no rush. Then the email came… in about a month and a half they were shutting down all their forms and going strictly API. They could not even be bothered to give us their subscribers more time. If you used wepay like I did to bill clients on net30 giving us less than 2 months basically meant I could not use their service anymore.. What happened if a client took longer to pay and the forms were gone? So I basically had to scramble to find a replacement.
I am unhappy I had so little time to find a replacement, but I am happy to not having to deal with this company anymore.
Kevin
Horrid is a good word to sum it up. Im basically told that WePay will dictate the income of my business and I have no guarenteed course of action to change the extremely low limit put on my business.
Everywhere it is advertised that after a payment is processed the funds are deposited into my account the next business day. Something that is completely untrue. WePay puts the money into a “pending” status for a number of days. In my case Thursday, Friday, Sarturday and finally released om Sunday. We all know no business occurs on Sunday so this is obviously a waiting period that is no where near the industry standard. I could go to PayPal, have my funds availble instantly on Thursday withdraw the funds and have them deposited by Friday, the latest Monday. After you hold my money hostage for a long time, then only 500 is released to my bank account which doesnt arrive Monday, it takes 2 business days and arrives Tuesday.
When I realize my cash flow is being held hostage, I call the company to ask what recourse I have and im consistently hung up on no matter what option I choose in their ivr.
After waiting more than the guarenteed 100 mins for a response from email support im told its due to the “trust level of my industry.”
I fear WePay understands nothing about my industry because they would realize no company can survive on 500 a week when dealing with guarenteed credit card transactions.
The only reason im given is it is an industry standard, which is a lie. No payment processor from PayPal to authorize.net holds funds for up to a week “incase of chargebacks”.
WePay is cheap, uneducated and has zero connection to their customers.
David
Make me number 60 on the BBB list and 71 here. WePay is about the worst company I have ever dealt with. Anyone with a brain knows that one of the major characteristics of running a good business is Customer Service. These people know nothing about Customer Service. I’ve noticed many of the posts here refer to “Chat” sessions for support. Well, apparently, that’s gone by the wayside. My only option of support is email, in which they “promise” to get back to you within 100 minutes during business hours. I’m currently on a wait of around 27 hours with no response. Far cry from 100 minutes. I fell into the WePay trap and I blame myself for not researching them better so, I’m as pissed at myself as I am at them but, this does not extinguish what at entirely poor Customer Service department they have. As evidenced by Jackie’s responses above, their CS responses are generic, scripted, and do not begin to cover all that is eluded to in the request. I have customers as we speak that say they received confirmations that there payments went through, however, they have never shown up on my dashboard. Was told by the same CS Rep in a matter of 24 hours that payment was good to go and then next day said, it should be showing up on my dashboard but, couldn’t tell me why. Of course, as they’ve done to everyone and to support their business off the interest, my second incoming payment was held in reserve. NOTE TO EVERYONE: If you deal with WePay, your business is risky. That’s a guarantee. Running a lemonade stand is risky and your money will be put in reserve with no warning. Their legalese will get you but, there is a lot of holes in it. So, all this being said, I am done with WePay forever. Regardless of the small fraction of decent reviews you’ve seen in this post, which are probably from family or friends, DO NOT use this company. Jackie tells us they want to improve “processes and procedures”. Lest start with answering the damn phone. There is a way to improve your service. The majority of my complaints could have been addressed, done and over with a 5 minute phone call. The CS Reps are robots, at best. NOW, the response I have been waiting on for the better of two days revolves around closing my account. I’m fairly certain this is why I am getting no response. I cannot find anywhere on the WePay site to close my account and I believe this is tactical. All I want to do is confirm that my customer’s payment is not going to go through, close my account, have my money released to my bank, and be done with WePay. Is that too much too ask? Apparently it is. Do your jobs as business owners and business representatives and you wouldn’t have deal with message boards like this and the several others strewn with WePay complaints.
Ali Smith
Do not use this dreadful company. Run don’t walk! After reading the reviews I had a horrible feeling so checked on a “pending” payment. It was for a rental unit and the guest was already there as I expected the payment to go through Friday. Like almost everyone else I was at first told it was coming today and then when I pressed them told they were “sorry” and were cancelling the payment and couldn’t process for me as a “high risk” business. Of course I told them ahead of time what the business was – property rentals and it was all fine and dandy. So basically if my guest was not an honest person (which thankfully she is and paid me on Paypal – of which I have had zero problems with in 7 years of doing business with them) she could have stayed at the unit for free and with no security deposit. She also took a leap of faith that the payment had not been processed – since Wepay sent an email that it had been! Wepay told me that they would send both of us an email showing the payment was cancelled and it never happened! Now they won’t respond to me in chat (which is the only way you can expect to “speak” to them as their number does not allow conversation with a real person)We don’t pay as it should be called is an absolute nightmare and I would strongly advise you not to ever use them!
Here is my conversation with their non customer service rep – so can see how shady they are and the run around you too can expect on your way to losing potentially thousands. See for yourself how they talk out of two sides of their mouths and give misleading information:
Hi, I need to get a pending payment resolved immediately.
Chris: Hi there
→I need to know if the hold up is on the payees end or on yours
Chris: It’s just going through our standard processing on our end
Chris: You’ll see it processed today
→This is the situation – a guest is renting my property – and she is leaving Friday, xmas is one less day to process btw – and then on Friday I need to refund her the security deposit ($250) out of her payment.
→I have read many nightmare stories about your service on the web and am really worried.
→I have seen where you will reverse the payment for no reason and if that happens she stayed for free and plus i have no security on any damages.
Chris: Our standard processing time is about 1-2 business days
Chris: We won’t reverse a payment, but it can fail
→That is your party line but I am finding out that isn’t true.
→Look I need to know now if it failed or not.
→I see that I have to build some type of trust to get paid???
Chris: No, not at all
→btw – your java script is void to even submit a business review of which my business has many.
→so i can’t even submit that.
Chris: In this case
Chris: i would advise to find a new payment processor
Chris: What you are processing for is considered high risk by our banks and processors
Chris: So we may need to cancel the payment
Chris: I’m very sorry
→what are you talking about
→it is not high risk
→I just want to know it is processed like on paypal but what you are writing is exactly what ll the reviews warned about you.
→Do i need to write to the BBB and Attorney General office just to get my payment or find out what happened to it?
Chris: Well the payment hasn’t processed yet
Chris: It’s still processing
→then why are you saying it’s high risk
Chris: BUt your industry is considered high risk by our banks and processors
→obviously you are planning on cancelling it
Chris: So we won’t be able to process for your company
Chris: I’m very sorry
→what is my business that is high risk? when did you come to that conclusion/
Chris: What you are processing for is high risk
Chris: any sort of vacation rentals
Chris: timeshares
Chris: Anything that industry is unfortunately a high risk industry
Chris: I’m very sorry
→it isnt a time share
→why didnt’ you tell me this on friday
→i am writing to the BBB immediately because no I am out all that money
→now
→and with a pending charge my gues certainly won’t pay me any other way
→guest
Chris: We didn’t know what you were processing for on Friday
Chris: I am very sorry again
→what will the guest see or hear from her cc company? will it show pending if yes she won’t pay me another way!!
→She is saying she has a payment confirmation from you! I need an offiicial email immediately that you haven’t and won’t be processing her payment
Chris: You will receive one in 1 minute
Chris: So will she
→okay send me the copy of what she received too please
Ali Smith
One of the issues is that Wepay is defacto labeling businesses as high risk that are not even included in their legal disclaimers. Property rentals is NOT excluded by them! They need to tell a business upon registration if their business is one they will process payments for or not. To not do so is terrible and wreaks havoc on small businesses because services or products are rendered or sent by the time they decide arbitrarily to not process payment. We clearly stated what our business was on the initial application and registration and got approved. I also checked the prohibited businesses prior as well of which we were not one. You can tell something isn’t right from the slimy responses – telling me that the payment is still processing in one breath and that my business is too high risk in the other. Btw, our guest has since discovered they that never even tried to process payment and didn’t even initiate it!
Glenn
My company started in 1989 and has been listed on Dun and Bradstreet since 1991. Wow, I’ve been in business only 21 years longer than them. I am a registered US government contractor and have contracts with several agencies such as the US Army and the Naval Air Warfare Center. They declined payment because they said my business is at high risk for charge backs. In the last 24 year I have never had a charge back. These guy are a joke. Don’t waste your time and money with these fools. Use PAYPAL!
Cary
I have had a similar experience. There is no option for talking to a person on the phone – calls are routed to a 30 second recording, which reiterates information about reserves available on the site. Emailed support requests are responded to with useless information that is, again, available on the site. Payments are listed as scheduled, then modified at the last minute. My payments were listed as “pending”, then put into a schedule for payment that changed two days before the withdrawal date. It’s deliberately confusing and misleading – I have never had issues like this, not with Square, not with PayPal, not with Google Checkout. The worst part is the marketing – an opportunity for you to join up with WePay to fight the PayPal machine. In my experience WePay is so much worse – pretending to be the small guy fighting the good fight makes it somehow disgusting.
Vincent
WePay prides itself as being different from Paypal and while Paypal certainly has a few issues of its own, WePay is very far behind. It also prides itself for its personalized customer service, but that is easily said when they only communicate to inform you that your account is being terminated. In the meantime, emails remain unanswered.
This is my experience. I signed up with WePay and within a few minutes, I was good to go. I filled in some very basic information, such as name, phone, address and SS #/ EIN. I also uploaded a link with reviews from our clients.
As for many other customers, WePay started processing payments for me and then one of them stayed in pending mode. I contacted customer support and Charlie informed me that our information couldn’t be verified and suggested to re-enter it, which we did. Then…. nothing. After several unanswered email, I was simply informed that my information couldn’t be verified and that therefore the payment had been cancelled and my account terminated.
WePay did not even ask me for proof of ID and address. Their procedures seem very arbitrary and do not display proper due diligence, in a field in which it is absolutely paramount.
My customer and myself were left hanging for 3 full days, after which I but also my client received an email from WePay in which they explained that they would not be processing any further payment for us. For a company which prides itself with customer support, this is an interesting one. Our client, very understandably, has now lost trust in service providers such as WePay and Paypal, but also, questions our honesty.
It is appalling that WePay can so quickly damage a reputation which I have put so much work into building.
I warn current customers and people considering WePay. My situation is far from isolated. Do not give them a chance to damage your business.
Denise Dixon
They kept saying my customer did not verify they account with the two small deposit for a payment. I seen my customer verify the amounts and they said it was wrong. Did anybody have these problem and what was the deposits because I know the ones she enter was right because I seen it on her bank online screen.
Lorraine
BEWARE!!!!!
WePay had an e-mail inquiry thru their website on a fundraiser I did from a third party. They proceeded to provide that party with the dates, amounts, bank name and last 4 digits of my account via screen shots without my permission nor authorization!!! I was totally shocked!!! Not only that, but the information the third party provided was not true and now I look like I the bad guy! All their sales rep had to say was I am sorry, I wanted to clarify our fees … that’s fine but sharing screen shots of the activity on my account as attachments was soooo wrong!. Now it looks like I am stealing money when they provided wrong information!
Al
They are better than paypal but that is just an illustration of how evil paypal is.
The customer service is horrible. They feed you the same BS over and over.
Unprofessional and shady. Customer service is plain rude.
Funds are supposed to take 1-2 day to go to your account.
A first they will do it, then it gets longer and longer. They claim payments are being “reviewed”. Over and over again. It’s a load of crap, ust an excuse to not live up to their 1-2 day promise. Try 10 days average.
Jackie seems to have got tired of constantly appologizing for wepay.
Andrea D.
So, I used WePay to fundraise for our adoption. From when I opened my account until April 30, 2013 I raised over $7000. I did direct withdrawals to my bank account. Great. Then I raised more money from May 1 until mid July and now they have NO record of ANY of these accounts. I requested a check mid July for $6500, they said they would issue it, but I haven’t received it. They claim my account was closed May 1 and no $$ was raised May-June. What?
Anyone else have this experience? How can these transactions “go missing??”
Kurt Winter
SCAM! SCAM! SCAM!
Worst company I ever worked with. I have been their customer for more than 3 months. I have processed around 3k in payments. Yesterday I have recieved an email saying that my account cannot be verified.
So I contacted support:
Chris: Hey there
→I have just received an email from you saying We could not verify the information you submitted to verify your account Kurt Winter.
→My name is Kurt Winter
→and my email is info@STOREBRONX.NET
→I just didnt get it. I have been your customer for a while
Chris: let me see here
→sure
Chris: ok
Chris: Unfortunately we won’t be able to process payments for your account. Our banks and processors hold us to strict guidelines on what we can and can’t process for, and we won’t be able to offer you our services.
Chris: I am really sorry for the inconvenience
→well. I still got money on your account
→And I need them as soon as possible
→helloooooo
——- no response.
Dont even try to open account with this scammers!
Marva
We pay has been a great company for my up and coming business. I would and will highly recommend Wepay to any one.
Thnak you Wepay
Marva-Set It Off!
Phillip CPO
Hi Marva,
In order to authenticate your testimonial please reply to this comment with your business name, location and/or the URL of your website. Thanks!
Charles Tendell
My previous review seems to have disappeared.
Original review date:June 28th 2013. I was with wepay for 4 days. Transactions moved appropriately and we processed approximately $1,000 in transactions with them. After the first days we noticed the “reserve” Which means that once you reach a $500 limit they will hold everything after that for 7 days. We meet and exceed that mark daily. Not initially a problem but then they began to review the account. I provided personal information, business reviews, tax information, Accreditations etc. During the review process they continued to accept payments from my website but placed them all on a “Pending” status. Then at the end of the business day, conveniently, they closed my account supposedly refunding my clients and holding onto $256 dollars. Classifying my business as a “high risk” They made their money off of me and thats that. So I am filing formal complaints with the better business Bureau.
I will also be filing civil litigation against this fraudulent company.
update: July 15th 2013. i still have not come to a resolution with this fraudulent company, I have made several requests for WePay inc. to provide evidence of a dispute filed against my account not being resolved. And to date they have failed to cooperate.
missy Martin
I think the wepay customer service rep’s are outstanding. They are all very friendly and always willing to help. I use instant chat to ask a question and I always get a quick response and if there is ever a glitch in the system they are very quick to response and correct it. Our funds do have a reserve limit but they have lowered them after being with them for three months. The only thing I would suggest is that the payments would always be consistent and show up within two days in the account if they are not on reserve but I’m confident they will work this out and meet that expectation. Keep up the good work wepay!
Hamid Mustafa
Avoid WEPAY by all means. They are RIPOFF company. I read again and again all the bad reviews from people online regarding WEPAY.COM and I thought they cannot be this bad! to my surprise they are as bad as you read online regarding their business practice. I opened my account after assurance from online customer service that they are legitimate company. Biggest scam they run is they open your account right away and let you ship your order. Once your order is shipped than they block my payment and asked for supporting documents. Than they show that they release my money and than 30 min later they stop my payment. An hour later they unilaterally refund money to my customer…mind you customers that I have shipped product to and they already received it. Now I am out of payment and my merchandise both…. they should change their name from WEPAY.com to weripoff.com. DO NOT SIGN ON with them will rip you off!!!
Tony Nelson II
We have a account with these scam artist I’m still trying to close the account they are the worst company I ever seen they can’t be compared to paypal at all they stole over 700.00 dollar from my company with there so call payment service >>>>>>DO NOT SIGN UP FOR THIS COMPANY IT IS A SCAM BIGG TIME PEOPLE
Jackie
We apologize for the inconvenience this must cause. For the security of our users, we do our best to verify each account that’s accepting payments on WePay. Payments typically take up to one business day to process, and we send an email once they’re done. The information provided within the payment request, whether it be an invoice, campaign, event or store, is taken into consideration. We are always looking to improve our processes and procedures.
Payments may not be processed if information doesn’t match for the payer or payee in some way. We see you’ve had communication with our agents, and they will follow-up about more specific account information privately. Payments that couldn’t be processed will be sent back to the payer and the payer is sent an email notification as confirmation.
zayad elsanduqa
WEPAY is the worst Merchant account provider any company can do business with . I had an account with them for 2 Month processing my customer’s credit card . I sold a customer an IPHONE and charged the card , the charge kept saying Pending for 5 days with no answer or HELP from customer service ,Until the cancelled the charge and REFUNDED the money to the Customer , and cancelled the account , NOW IAM OUT $350.00 the price of the IPHONE , DON”T EVEN THING OF DOING BUSINESS WITH WEPAY SCAM >>>>>>>>>
Jackie
We apologize for the trouble. We have some rules about what you can and can’t collect payments for on WePay, and unfortunately, iPhones and other smartphones fall into one of the groups for which we can’t process. It would be the section regarding items that require a resellers license. We apologize if this wasn’t clear upon sign up. You will be able to find our terms at the following link.
Douglas Weaver
At first blush WePay looks great. The UI is slick and works well on Mac, iPhone, and iPad. However, that is the furthest they get in terms of providing a solid service. Here are my main two problems.
1. The absolute worst customer service ever. I made three phone calls at different times, waited 10 minutes each time and was disconnected. They offer live chat but sometimes don’t respond and if they do are slow and often misunderstanding. Emails also garner no response.
2. They place a mandatory 3-5 day hold on dispersing payments received, plus it takes 1-2 days to transfer. This means it can take a week after receiving payment before it is deposited into your account.
Hopefully they can correct these issues and match their presentation. If so I would be willing to try them again. But for now Square remains king for mobile payments.
Jackie
We apologize for the inconvenience this must cause. We are always looking for ways to improve our processes and service, and this will help us address any holes that we may currently have. We do strive to provide the best customer service, and if that isn’t delivered, then we will review these interactions to learn from them. We hope that you can give us another chance in the future and if there are any further concerns, please let us know.
Michael
I wish I knew why my experience has been so different from the others here. I posted in January about my positive experience using WePay, and since then it’s continued to be excellent for me. Here’s a screenshot from a fundraising campaign I did recently:
https://i.imgur.com/8oXNQZy.jpg
The main thing I can suggest is that with WePay being so different from other payment processors, go over your intended uses with your account manager as thoroughly as possible when they call to verify your account. Let them know of anything unusual you might be able to anticipate about the people who will be paying you, if you’re aware of anything. For example, if you might have a number of people using the same IP address because they share an internet connection. Or a lot of people using prepaid debit cards or gift cards. I haven’t had any situations like this, but if I were a payment processor I can imagine a lot of scenarios where things that may be entirely legitimate need some extra scrutiny on their end. WePay is unique in how obsessively they strive to avoid chargebacks, and it comes with the downside of the service not being suitable for everyone. Perhaps more thorough training of their account managers on what to ask in the verification interview would head off many of the issues people here are having before they happen. And it sounds like their customer service needs work too.
If you anyone reading this is thinking of giving WePay a shot despite the other experiences given here, try starting with just a couple of smaller transactions in your first few days of operation to see how smoothly it goes (or doesn’t) before opening to a large number of purchases or donations. Consider it like getting to know a potential love interest and seeing if you’d be a good fit for one another. A lot of times it won’t work out, and it’s best to find that out early on.
Phillip CPO
Hi Michael,
Please reply to this comment with your charity’s name and location in order to authenticate your testimonial. Thanks!
Michael
I’m not a charity, I’m a business providing services for authors. WePay’s fundraising feature doesn’t require being a non-profit, only that you clearly state what you are raising the funds for and that it isn’t for anything prohibited in their terms. In the case above, it was to raise money for an event some of my authors put on. The event registration feature WePay offers wasn’t quite the right fit, as we didn’t need registration and the contributions were voluntary, so we did a donations page instead.
I posted here in early January about my initial experiences with using WePay for invoicing, and subscribed to the comments to see if anyone with a similar profile to myself turns up with issues, so I can hopefully have a heads up before they happen to me. I only trust payment providers to a degree after my experience with Paypal, and would leave WePay in an instant if they did me wrong and post here why I left. Unlike larger providers like Paypal, there still aren’t a huge number of reviews out there, so I’m thankful for pages like yours where we can share our experiences. I joined WePay because their invoicing appealed to me, but proceeded cautiously after reading the reviews here, asking a lot of questions during my phone interview to ensure I understood what I could and couldn’t do, and they understood what I wanted from them.
I don’t think WePay is a good fit for everyone, which is why I’ve made it clear I can’t provide a wholesale recommendation, and cautioned people not to jump in too quickly. Contrasting my own experience to others here, I can only guess that my particular use of the service fits with whatever WePay looks for in a client, and so far they’ve fit mine, minus not being able to use them for everything I’d like. From reading the other reviews, I think WePay needs to make it clearer what they expect and what customers can expect from them, so that the things happening to other reviewers don’t continue. And when things do happen, they need to resolve them better. As it is now, I have no clear answer why I’ve had a great experience and others have had horrible ones. Then again, I know people who’ve never had issues with Paypal, whereas I had a bad one that put me off ever using them again.
Even though my experience has been positive, I’m disappointed that their terms forbid some of what I’d like to do. As I lamented in my comment from January, they don’t allow the sale of digital goods such as ebooks. Which is a shame, as I’d recommend them to my author clients if they did. It’s so easy to add WePay buy buttons to a website, but that doesn’t do my authors any good if they’re not allowed to sell ebooks with them. I’ll also be opening an ebook store of my own soon, and would’ve liked to integrate with WePay. Instead I’ll be using Stripe for that.
I was a long-time Amazon Payments customer and liked them, but even though they allow the sale of digital goods, it seems more games-oriented, and I wouldn’t feel comfortable selling ebooks with them. I worry too much that they’d find some reason to shut my account down for competing against Kindle. I didn’t see anything suggesting such last time I reviewed the terms, but given how aggressive they are in the digital book market I’m still wary. Especially since I’ve found them using records of customer purchases from me (non-book items) in the past to fuel their recommendations engine on Amazon.com, pushing people to buy from them instead.
Depending on my experience with Stripe, I may reevaluate whether to keep using WePay at all. At the moment, I can see an advantage in not having my eggs all in one basket, so I may stick with WePay for my existing invoicing, etc., and use Stripe for other projects. But if Stripe really impresses me, I’ll switch. The main downside to moving all my business over to Stripe is I’ll have to build some things to aid me in invoicing for my freelance work. I’m already creating a store though, so it wouldn’t be much more effort. After I have some real-world Stripe experience I’ll post my comments on your Stripe page too, if you’d like them. So far things have gone smoothly with sandbox testing, so I’m optimistic.
Jackie
Thank you for your kind words and your continued support of WePay! We always strive to improve our processes, procedures and service, and your insights will be helpful in this goal. If you have any concerns, questions or comments, please don’t hesitate to reach out.
Ronald Craig Fisher
Hi Jackie, it’s Craig from today 9/19/16 I’m shocked to read all of these bad reviews as my experience today couldn’t have been any better ! I had an issue withdrawing because of an old phone number, or in my case…a nu that I don’t know where It came from and you guy’s fixed it in under 45 minutes and my money is supposed to be on it’s way. I’ll be 100% satisfied IF it gets here on time. So far, I have been very pleased with my dealings with your company. Thanks
Phillip CPO
Hi Ronald,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Jesse Schonfeld
I used the wepay service for exactly 2 transactions. They then, without warning, reversed both transactions and said i needed a resellers license! I do computer repair. What would i need a resellers license for? Their response?
—-
Chris
05:00 | I am sorry, but what you are processing for would require a reseller’s license per our terms, and we won’t be able to process for your company going forward
05:00 | I am very sorry again
—–
He had no idea why HE made this call. Anyway, after this short experience i went with Intuit. They offer everything i need plus a free card swiper. All that and a company i’ve heard of.
So try this company at your own risk! Just dont process any payments that you worry about them randomly reversing on you!
Jackie
We apologize for the inconvenience. Upon further conversation and investigation of your account, we realized the payments were for technical support. We have some rules about what you can and can’t collect payments for on WePay, and unfortunately, technical support falls into one of the groups for which we can’t process. I apologize if this wasn’t clear upon sign up. You will be able to find our terms at the following link.
josh walton
This sounds familiar as what is this very day is happening to us…we also processed only 2 transactions under only $16 that were from 2 of our clients that we know really well and they know us and they said:
Jul 01 05:38 pm (PDT)
Hi Joshua,
Due to the nature of the payment activity, we can’t process payments for your account. There has been suspicious activity reported with the credit cards charged. At that point, we are required to refund any money to the original card holders in order to comply with the credit card company’s policy. I sincerely apologize for any inconvenience.
Thanks,
Andrea
WePay | Customer Support
Phone: 855-GO-WEPAY (855-469-3729)
support@wepay.com | wepay.com
e could be verified. We have all the due diligence docs.
Well which is it? That they could not verify aspect even after we provided everything or “the nature of payment activity” – on the first 2 transactions…really. We have everything in order and our product is Web Development – as on the list of their approved dropdown options…
Rob
I started a gofundme campaign to raise money so I could go visit my very ill mother who is in hospice. The gofundme page was successful but I haven’t seen a penny of the money. Apparently they use a service called WEPAY. Well, they don’t pay. They seem to have lost my money. When I spoke to their rep, they had no idea where my money was. So I’m still waiting for payment to my bank account my while my mom is in hospice. I am outraged beyond words. WEPAY is the worst financial service I’ve ever experienced. I should have used paypal – although I would have raised less money at least I would be able to use the donation to buy a plane ticket. Take my advice and steer clear of this scam company. I don’t know why they haven’t been shut down for illegal and unethical activities.
frank krogh
WEPAY has put all my monies in reserve for 84 days. I was never told this might be done when I signed up for the service. It does me no good, if I can’t get my funds quickly.
Jackie
We apologize for the inconvenience. Payments may be held in reserve if basic account verification isn’t complete. Once this is done, then we’ll be able to upon the reserves.
To update your account verification, you may refer to the link below.
To reference our reserves policy, you may review this link.
BWitt
I joined WePay about 2 months ago as an alternative to PayPal interested in saving money on transaction fees. I continued to use Paypal until last week when I decided to invoice one of my clients on the WePay system to see how the process went. I invoiced my client $900 and the client (who normally cuts a check immediately upon being invoiced) made the online payment immediately. Then I waited until day 3 while the invoice sat in a pending status before it finally cleared. I immediately withdrew the money to my bank account. That was 3 days ago and I still do not have the money. Hopefully I will see the money in my bank account tomorrow which will be 7 days since it was sent. The fee was 2.9% plus $0.30 which is no cheaper than PayPal. So with PayPal I get immediate access to deposited monies when paid via my debit card and money into my bank account in 2 days for the same fee WePay charged me. And that is if I get the money tomorrow (we’ll see) a 7 day turn around. Why would anyone would use a service to get electronic payments which takes longer than snail mail takes to deliver a hard check with no fees. This was the absolute worst electronic transfer experience I have every had. I will be closing my WePay account as soon as I finally get my money on this one transaction and sticking with PayPal. The whole point of paying exorbitant transaction fees is to speed up the access to one’s money. WePay does not deliver this benefit.
Jackie
We apologize for the inconvenience this must cause. For the security of our users, we do our best to verify each account that’s accepting payments on WePay. Payments typically take up to one business day to process, and we send an email once they’re done. The information provided within the payment request, whether it be an invoice, campaign, event or store, is taken into consideration. We are always looking to improve our processes and procedures, and we’re very sorry that your payments took longer than usual. We want to make sure that you get your payments as quickly as possible, and if you do not see the funds in your bank account yet, please let us know and we’ll track it down for you.
Michael
WePay is very misleading with their marketing. Only hours after setting up with WePay an account, they advised us they, (WePay) does not provide service to attorneys or any legal format because of what they claim is a “high charge back rate” we are not sure what kind of attorneys or legal formats they have been working with in the past, but our firm has been in business since 1980. In 33 years we have only had one (1) clients who requested a refund because they did not like the outcome of their legal issue, and we have had no chargebacks in 33 years. We where told that our firm “does not fit their profile at WePay because of the possible chargebacks in our industry”. ARE THEY JOKING? They wanted us to give them more information for their underwriters to review, but we stopped the application from going any further and advised them that “we” do not want to do business with WePay based on their attude towards “our business profile”. We wonder how long WePay will be around with a business operation like the one they have set-up and what does their customer base look like? The first thing you find out in business there is no 100% of anything. So if WePay is looking for a 100% format of no risk, we wish them luck in the real business world. Some of their investors may be asking for a their investments back in WePay as they go forward when they are pushed out of the market by other professional credit card processors…
Jackie
We apologize for the inconvenience this must cause. We are always looking to improve our processes and procedures, and this feedback will be valuable in order for us to do so. If you continue to have any other comments or concerns, please don’t hesitate to reach out to us.
Robert M
We had a bad experience with Wepay also, they completely just dropped us and said they cannot assume the risk even though we have had no charge backs to our account. We expressed concern that we were not in violation of their TOS and they confirmed that we weren’t. They would not elaborate on the reason accept that they just cannot assume the risk for our industry (parts sales and consulting), although we were not in-violation of their TOS, they jut plane dropped us and left orders pending (we did get our last processed orders). We told them that it probably is in our best interest to terminate them as a merchant company as well as their Tolerance for Risk seem woefully low. Also note: We did not receive any notice until a customer placed an order, not the time we would expect a reputable company to tell you they have dropped your company.
Below is a pasted chat we had with them and our final comments (you decide):
/////////////////////////////////////////////
Sophie (WePay Support)
Mar 19 12:30 pm (PDT)
Location: USA (Cary, NC)
On page:
IP address: 99.127.44.154
Talked with: Shehryar
rdmjr11@gmail.com
12:02 | knock knock
Shehryar
12:02 | Who’s there?
rdmjr11@gmail.com
12:02 | lol
12:03 | Was wondering if you guys have re reviewed our website yet? Seems there was some confusing about what we do
Shehryar
12:03 | May I have your e-mail address so I can pull up your account?
rdmjr11@gmail.com
12:03 | rdmjr11@gmail.com
Shehryar
12:04 | It looks like we did review it, but it looks like the decision couldn’t be overturned since it seems like you are operating an industry that is historically prone to disputes and chargebacks. Unfortunately, we can not take on that risk
12:04 | I’m very sorry!
rdmjr11@gmail.com
12:04 | what Industry?
12:05 | We are not in violation of your TOS
Shehryar
12:06 | I didn’t say you were, but it seems like based on the information submitted, we’ve determined we can not process payments for your accounts. I’m very sorry
rdmjr11@gmail.com
12:06 | you guys are not being honest with me
Shehryar
12:07 | I am being honest with you. I am telling we can not process payments for your account based on the information that you submitted into us. Perhaps you can clarify it again, what is it that you do exactly?
rdmjr11@gmail.com
12:09 | We sell parts, made by us or reconditioned OEM parts, and consulting (with prior approval from you guys), Body SHop Repair manging Excel Workbook on Disc that we ship via USPS.
12:09 | Not sure what the mix up is, we have another website but we use Square.com for that website. THe two websites serve different markets.
Shehryar
12:10 | Right, that’s the information I see here as well. Unfortunately, our banks and processors have determined that we can not process payments for that type of industry at this time due to it historically being prone to disputes and chargebacks
rdmjr11@gmail.com
12:10 | The website we use Square.com serves custom car services and has nothing to do with you guys.
12:12 | Thats BS, because the items we sell, everyone sells and you wont specify wich items are in violation or specify anything else for that matter, you just copy and paste text. So are you in violation of the TOS we agreed too?
12:12 | because a TOS goes both way!
Shehryar
12:12 | I just did. I told you the specifics
rdmjr11@gmail.com
12:12 | you guys are costing us customers and money as we speek
12:12 | no specifics, you just saying no
Shehryar
12:13 | We do reserve the right to not process payments for an account, I’m very sorry. This decision is final
rdmjr11@gmail.com
12:13 | an account for the reason specified in your TOS or for any reason at all?
12:14 | because the bolgisphere will certainly get a ear full from us…
12:14 | JUst dropping someone for no appearent reason then your scared.
12:15 | Send me the TOS we agreed to
Shehryar
12:15 | http://www.wepay.com/legal
12:16 | Please refer to section 36 that states we do reserve the right to not process for an account. As previously mentioned, we can not process payments for your particular industry because it is historically prone to disputes and chargebacks. We can not accept that risk.
rdmjr11@gmail.com
12:26 | Ok, I figured there was a mis communication but it seems you guys just plain suck and given the level of Risk you can assume, I would also say you woefully under capitalized and will probably go chapter 13 anyway. So, if I were you as a paid employee, certainly update your resume as well. Given the under capitalization of your organization then we would be smart to stop doing business with you as well, also note, because this is my conversation also, we will be doing our own copy and pasting into any blog or message board willing to allow a user name and password. So yea, terminating our relationship with you is probably the best thing, I for one would rather not loose our funds because of your under capitalization and Risk Tolerances. Given the fact our business volume is currently less then $500 and you say you cannot assume the risk of a charge back only confirms our suspicions. So yes, we will be removing you guys and good riddens. Go to the bank, maybe get some operating capital why don’t ya, geez….
Shehryar
12:28 | Bye, have a great day!
Jackie
We apologize for the convenience this must cause. We have attempted to process payments for car customization merchants in the past. Unfortunately, this industry has been prone to chargebacks and disputes. While we would love to be able to continue providing our services to this industry, our banks and processors restrict our ability to do so. We wish you the best in your business and hope you find a better fit.
Jen
This is my live chat experience with WePay.com. I had a verified account with no problems for several months. One day I logged in to find over $300 worth of orders (that had already been sent out), had been RETURNED to the customers without any notice from me. My account was at just $50 dollars and all my other money was missing. I wrote in to ask what happened, and will let you decide for yourself if this is the kind of company that should handle your money.
I have removed by business email below so this cannot be misconstrued as advertising my business.
======================================
01:39 | I need help
01:40 | hi there
01:40 | the other day, i had a number of sales that had come through
01:40 | okay!
01:41 | those sales completely disappeared
01:41 | & i had no warning
01:42 | so my sales disappeared, & I contacted alex, who said they needed to verify my account, even though I already had verified it, and had gotten an email saying I had
01:42 | may i have your email?
01:42 | ====removed=====
01:43 | thanks!
01:43 | okay i see here that we were unable to verify your infroamtion
01:43 | so ufortunatley we won’t be able to process payments for you
01:43 | what information is needed still?
01:43 | and why do I not get notified until AFTER the fact?
01:44 | I have to contact you to find out my money has disappeared?!
01:44 | i’m so sorry, it’s procesed through our review team
01:44 | all i can see is that the transactions have failed and we will not be processing your payments
01:44 | But why?
01:44 | I’ve lost over $300 already
01:44 | why on earth would you not tell someone about this?
01:45 | hello?
01:46 | still here
01:46 | i’m very sorry but we are not going to process your payments
01:46 | well i hear what you are saying but I do not know WHY.
01:47 | and I also would like to know why I was not informed up front.
01:47 | why I have to go through the process of logging in, seeing no money, & contacting We Pay
01:47 | i’ll pass your feedback along in terms of the notification
01:47 | and all i can see here is that our review team could not verify some information provided about your account
01:47 | i’m not privy to which informaiton i apologize
01:47 | well why wouldn’t they just ASK me instead of shutting it down?
01:48 | you should have received an email to the effect that we could not verify your account
01:48 | I did not receive such an email.
01:49 | how do I at least get the $50 out of this ridiculous account
01:49 | it looks like those funds will be available to you in March
01:49 | WHAT???????!!!!!!!!!!!!!!!
01:50 | it’s already cleared & done with!!!!
01:50 | It’s $50
01:50 | I lost over $300 using WePay
01:50 | this is insane!
01:50 | please help me Emma
01:51 | i’m very sorry but your funds will be available in March
01:51 | WHY
01:52 | We Pay is not a bank. You cannot just hold funds for no reason
01:52 | i’m very sorry but we can’t verify some information so we will hold onto the funs in a reserve
01:53 | This is easy. Tell me what information you need to verify. Then send me my lousy $50. I know WePay cannot legally hold on to this money.
01:54 | i’m sorry i cannot take this infromation via chat
01:54 | youre more than welcome to call in
01:54 | 855-469-3729
If you have feedback about our tools or merchants or anything else, we’d love to hear that too! Let us know by emailing feedback@wepay.com.Thanks for your feedback! And thank you for being a part of our effort to build a different kind of payments company.
Sophie Monroe
Director of Customer Support
=============================================
My phone call with them went the same way. No answers, just run around & pushing my questions away. I still don’t have my lousy $50 (since it’s not the arbitrary day they decided will be in March.) And I have a bunch of customers with my product, but no payment.
To Recap:
1. I completed all the info they asked for, & began to process orders with no issues or customer complaints.
2. I logged in to find $300 worth of order money GONE & refunded to customers with no explanation or warning.
3. Next I am told that in addition to this money being gone, We Pay will not process orders for me anymore.
4. I ask WePay why & they give me NO answer.
5. Next I am told that WePay is holding my remaining funds of $50 until March (which is about 3 months from when this happened.) I was never given a date in March, just told my funds would be available then.
My advice? We Pay cares ZERO ZERO ZERO for customers and customer experience. Run, don’t walk, away.
Thanks for your help & great service WePay!
WePay Sucks
I signed up for WePay despite TWO friends warning me about their own experience. I guess it was just easy to sign up for, & I needed a quick way to process payments online. So I signed up, made a few buttons on my site, and got all my information verified. You have to verify your business name, bank account info & other stuff which is fine.
I had zero problems. No customer complaints, no disputes, nothing at all except happy customers. All my customers paid for was a small shipping fee or just $20 to re-order a product in case they needed a double order.
Out of nowhere, I got an email stating “Your account can not be verified” which is untrue to begin with. My account has been FULLY verified in their “Trust Center” for months, with NO issues or additional questions from them.
The email stated, “We could not verify the information you submitted to verify your account. You will be able to withdraw your available balance. However, all pending payments will be cancelled and you will no longer be able to use this account to accept payments.
We’re sorry for the inconvenience. If you have any question, please contact Customer Support, or refer to our Terms of Service.
Sincerely,
WePay Customer Support ”
So now my customers cannot buy from my site or pay shipping. How do you not contact your customers with questions or let them know, “Hey there, we noticed an issue & would like to give you a chance to correct it, otherwise we’ll have to close your account.” Especially to a customer with no complaints?!
This is the EXACT same scenario that happened to my 2 friends. They both opened an account, got verified, & began to process payments. Not high volume, nothing porn or crazy or illegal. No customer complaints. Yet out of the blue one day, WePay says “Thanks for letting us take a bunch of fees from you & your customers, now SCREW YOU” without any warning.
I STRONGLY advise against WePay. The worst part is, when you contact “Customer Service” (laugh), they give you the same sentence over & over again & do not answer WHY your account was closed down.
So not only do they not question you before they close you down or warn you before they close you down – they also will not tell you why they closed you down. All they say is, “We’re unable to continue to process payments for you any longer.” It’s like talking to a wall & absolutely the WORST way to treat customers, especially people whose livelihood is affected by their service dramatically.
Hello??!!!! WePay.com owner??!!! You NEED to provide real & concrete answers to your customers before you decide to ruin their business! Or, better yet (work with me to imagine this now…) you could talk to your customers BEFORE you shut them down without warning! OMG! Can that kind of thing be done?!
Not with WePay.com. I am the 3rd victim I know PERSONALLY, minus all you fine people. I am going to stick with Square Up now. I’ve had them the whole time & have had no problems with them. I can’t process web orders but I can take phone orders & send invoices & that will do for now.
The owner of WePay.com should seriously be embarrassed about how customers are being handled and treated. WePay will fail, because they do not understand how to treat people, least of all business people. Which is kind of their target market. Good luck with that.
Jeff H
I’m beginning to believe that my money in my WePay account is lost. It’s been sitting for more than 4 weeks “in reserve”. I’ve opened 4 or 5 support tickets (#209651, #208621, #207420, #213082, #213469). Each time I get an e-mail a couple days later saying that the ticket has been “resolved”. I check back at my funds, and they’re still sitting in reserve. I’ve verified everything in the “TRUST CENTER” except for linking my Facebook account (which I refuse to do). I’ve e-mailed a picture of my government issued photo-ID. I’ve had numerous conversations with their customer service and each time they say, “they’ll look into it”, but nothing ever comes of it. STEER CLEAR OF THIS SERVICE!
Jeff H
Soon after posting this complaint, I was contacted by a Sales Manager at WePay. He was friendly and extremely apologetic. Apparently my account was stuck in some sort of limbo. They released my funds from reserve that day, and added an extra $50 as an apology. Although the process was a frustrating one, I have received my funds and I consider the matter completely resolved. After speaking with the WePay representative, I trust that if I were to use WePay again, the account verification issue has since been resolved, and that my funds would be more immediately available.
ALEX
Found Wepay and was really happy I can finally get rid of Paypal,, BIG MISTAKE,, I registered, built a store advertised—this took several month’s of my time plus money I used to advertise on Facebook and Google,, I finally get my first sale,,,they tell me not to ship until payment clears,, 3-4 days later I get an email MY ACCOUNT is closed—No reason at all given–wasted time and money—Can’t get a straight answer from anyone
Cassandra Davis
WePay is not a reliable, friendly or efficient way to deal with funds. They SAY they take only 3.9 percent from the collected total but they took out over 8 percent of one of our contributions, KEPT the fee and returned the donation to the donor saying they could not, first, verify the donors information THEN saying they could not verify OUR information. This went back and forth for over a week. We cancelled our account with them AND with their cohort, gofundme. I can only see that they process funds from certain people who are of a common ethnicity and try to rob and/or refuse the rest. What an awful experience! They need to be investigated and shut down!
Jackie
We apologize for your experience. Donations made through our partner sites may incur a fee through that partner, which it looks like may have happened in this case. I’m so sorry if this wasn’t made more apparent upon sign-up.
WePay prides itself on being a fair and diverse company. We do not discriminate based on ethnicity, religion or beliefs. There are conditions in our terms of service that state we will not process for or condone payments for anything that promotes hate, violence, racial intolerance, or the financial exploitation of a crime. You are welcome to review those terms at the link below.
I apologize again that your experience was not up to the strict standards that WePay holds itself to. I wish you the best of luck in your endeavors.
Michael
After reading the reviews here, I was reluctant to try WePay, but I wanted an easy way to both collect invoices from graphic design clients, as well as set up a small store to sell some things. I didn’t want to use Paypal, because of a problem I had with them double-dipping in my bank account (that took weeks to get resolved). I’ve been a long-time Amazon Payments user, which had the invoicing aspect covered since I took the time to build my own page for that a few years ago, but the prospect of coding a store wasn’t something I wanted to spend time on.
The morning after setting up my account for my registered business, I received a call from WePay to verify my details and was assigned an account manager. After that I nervously sent a client an invoice, warning her that this was a new and untested payment system for me so we might have to go back to Amazon Payments. She paid, and the payment completed a few minutes later. Withdrew the money to my bank, and it cleared in about 4 days. Sent another invoice to another client not long after that, and payment also completed quickly. That one cleared to my bank sooner. Finally I set up my small store, where I had about a dozen customers in a few weeks, and in every case payment completed within a minute or two. Withdrawal for those funds also only took a few days.
I haven’t needed customer service for anything, so I can’t speak to how well they handle that, but at least the collecting and withdrawing of funds has gone smoothly for me. In trying to figure out why my experience has been so different from what’s been posted here, the only thing I can think of is that perhaps being a verified business makes a difference. Considering they have advertised WePay as a way to easily collect anything from funds for a kid’s soccer trip to money for utilities from roommates, it sounds like they could use some improvement in how they handle personal accounts. As far as my business experiences goes however, I’m very satisfied. I only wish they’d allow sale of digital goods, as I’d like to be able to recommend the service to my author clients for selling ebooks. Too bad.
Jackie
Thank you for your kind words! We have verification procedures in place that help us process payments faster, which your account manager likely went over with you. We do review these procedures regularly to make the experience for all users better, so we appreciate the feedback.
We thank you for your continued support of WePay!
Kitt
How did you use Amazon Payments to do Invoicing? I used their “pay now” buttons, but have not been able to figure out a way to do invoicing. I have searched through their help section on this and found nothing.
Michael
Hi Kitt,
Sorry if I worded that part poorly. I had to build my own invoicing using their API to create dynamic pay now buttons. Nothing fancy, but it got the job done. Their libraries makes it pretty simple as far as the button part goes (See ), and then it’s just a matter of putting together a system to send an invoice with the button.
Just recently though I came across this website, which seems to be the only invoicing service that supports Amazon Payments:
From what I can tell they just charge a 99c flat fee for each payment received. Even though I’m using WePay for invoicing now, I might give this a try.
Sara Reyes
As a company, WePay is very unprofessional. This company does not operate transparently, nor do they communicate. I emailed them three times. Not once did I receive a response. The people that donated were primarily family members, with a few friends. I was one of the donors, along with the person managing the account.
1) All of fall, I’ve been collecting money from family and friends for charitable cause.
2) Early December. My bank account was set up and shown as verified
3) Despite people donating money to WePay for the cause, no money was ever deposited in my verified bank account for several weeks. I, a donor myself, I know the money was immediately taken and processed from all donors.
4) Dec 17. I talked to LiveChat to inquire about the issue. She asked whether my account was verified and I confirmed. She asked for my account ID presumably to double check the account’s verification. She said that she could not identify what the problem was and suggested I email review@wepay.com. I sent the email that night.
5) Dec 27. 10 days later… no one replied to my email. I talk to LiveChat again. They said my funds are in reserve (which was not indicated to me in my previous LiveChat). They said I have to go to TrustCenter to answer more questions, which I do, including my SS# (which I now regret doing). I asked how long will it take for them to review this information, they said they will review that day and I will be notified by email. I never received an email and no changes were made on my WePay account.
6) Dec 28 I contact LiveChat again. Now I’m told the money cannot be taken out for 12 weeks (again, no mention of this from any of my previous LiveChats). I’m told they will expedite the process. I send another email to review@wepay.com to ensure the process is being executed. They of course do not respond.
7) Dec 28, in the evening…out of the blue, I get an email saying all of the money has been refunded back to the donors. I immediately call 1-855-GO-WEPAY support line. The person on the phone say it’s the donor’s bank issue… I ask how can that be? I was one of the donors and the money was taken out of my account months ago… he says he has no idea. Tells me I have to email review@wepay.com again. I say I don’t want to email again because no one has replied to my previous two emails, and that I need to talk to someone who knows what is going on. He says no one can help me except for them.
8) Dec 28. I email review@wepay.com and I contact live chat again. LiveChat said my account has been closed and the decision is final. They refuse to answer any questions I have about the situation and ignore my attempts to understand the situation.
Every time I talk to LiveChat, I get a different answer or new information that wasn’t (but should have been) brought up earlier. Their support phone line has no idea what’s going on. Their review@wepay.com folks do not return emails. I do not even get a pre-notification before something as drastic as ‘full refund of all donations’ gets executed.
This company does not operate professionally, and I intend to make formal complaints with the FDIC, FTC and the BBB.
Jackie
We apologize for the experience you have been having and we appreciate your patience. This is certainly not the level of service that we want to provide for our users, and we appreciate you taking the time to provide us feedback on your experience. We hope to be able to give some additional information regarding your account.
There are three different verification steps: bank, personal and account. As you mentioned, your bank account was verified early December, though no funds were deposited because the other two verification steps were not completed. We apologize for the miscommunication when the agent asked whether your account was verified. You acknowledged your account was verified, when it was actually only your bank account that was verified, and this should have been clarified at that time. The agent did notice your personal and account information were not verified, and therefore asked you to email review@wepay.com. After speaking with a second agent, you were requested to go through our Trust Center to get your personal and account verified. We’re sorry that you weren’t sent to the Trust Center sooner and for the misunderstanding.
On December 27th, you completed our Trust Center but hadn’t heard back from us. Once again, we apologize for that. The holiday set us back a day, and we understand that is not an excuse, but that is the reason as to why you did not receive an email later that day.
On December 28th, your account was reviewed through the Trust Center and when we were contacted at 9am, you were informed you would not be able to withdraw for 12 weeks. This wasn’t explained to you previously, because at that time we did not have all the necessary information to verify your account, which prevented the ability to withdraw. Later that day, after attempting to verify your information, we were unsuccessful, and therefore would not be able to process payments for your account. Our Terms of Service state that if we cannot verify the information, our services may not be offered and so the money previously collected on your account was refunded. You may review those terms at the link below.
We apologize that for all the different answers you were receiving whenever you contacted Support, but at each of those times, there was only so much information available. Once we received additional information, the account was reviewed again.
We wish you the best in your endeavors.
Andrea
I hope that you see this message. I am “missing” $6500 from WePay and they have “no record” of it. Did you ever file with the BBB?
Panna
Every single review website is saying the same thing about WePay, people are getting scammed, WePay is making businesses look bad infront of their customers. Someone from WePay responded on the forum of this one site just to do some PR Image Repairing, claiming that they had employees in their Risk Department flagged accounts left and right. Hmm employee of a company, we wonder who told them to do that. Could it be the mangement of WePay to tell Risk to flag every account….He then responds in quotes “its better”.
We charged 2 amounts (small ones) and they reversed them 2 days later claiming the account wasnt verified. So we verified the account and charged the amounts on Monday, its now Wednesday and the payments are still pending. We gave them 1 small amount under $20 and have the feeling they are just waisting our time.
The second WePay screws us over we’ll let you know. In addition, they claim to call your buyer/customers and start to ask all types of questions to get your customer thinking your trying to scam them. WePay’s actions scare the customer, the customer disputes the charge, and then WePay trys to stick you with a $35 chargeback fee. This could be the new avenue they are going into to make money.
We Pay should just stick to processing transactions and only flag the account if the merchant cant back up they shipped the products and have valid tracking numbers. Otherwise if you (wepay) keep this up, you’ll be out of business in no time. Your reputation online is horrible.
Penna Demma
Followup to WePay.Com comment, everything that people say about this payment service is true. Nothing but excuses they give you for holding funds and cancelling payments. We have steered clear away from this con artists. 3 small payments took 9 days to clear until they came up with an excuse to hold them furthere. We didnt trust them to begin with so thats why we only gave them such small payments to see what they would do. Low and behold it was true. When we told support to close our account immediately, they closed the account in mere seconds but never bothered to reverse the payments back to the people, hese stealing money from people!
Jackie
We apologize for the inconvenience this must cause. For the security of our users, we do our best to verify each account that’s accepting payments on WePay. Payments typically take up to one business day to process, and we send an email once they’re done. The information provided within the payment request, whether it be an invoice, campaign, event or store, is taken into consideration. We are always looking to improve our processes and procedures, and it’s very rare that we reach out to payers.
When a payment is placed, the funds will be removed and held in reserve by the bank to ensure the funds are available to complete the payment. Since these payments couldn’t be processed, we released the authorization on those funds, but it can take the card issuer/bank a few business days to post the release. At this time, the funds should be available on the payers’ cards.
Barbara Jeffers
This is really sad. I set up an account with the web site “Ever Ribbon” asking for donations to help raise a reward to find the person that murdered my daughter just a month ago (Nov 5th, 2012). Although there is not a lot of donations, I can’t get the wepay thing to release the funds. I am heart broken over the loss of my daughter….no one will ever know how sad I am….and I can’t get this stupid site to release the funds so I can give them to the Maricopa County Sheriff’s Office to go into the Silent Witness reward funds…. I don’t know what to do….
Jackie
I’m truly sorry to hear about your daughter. Withdrawals typically take 1-2 business days to complete, as it takes some time for the receiving bank to post the funds. At this time, I do see the donations are currently in your possession, and I hope it helps in finding closure after this tragic event.
Linda
I have tried contacting wepay.com several times regarding withdraw of donatins; the telephone # that is provided is worth nothing. I can never talk to anyone I get an answering service, I’ve emailed and they seem to not understand the question. The problem is this; when you want to get the withdraw , their web site as that you enter your checking account, route # along with your pass word to get into your bank account. That is my problem! I am not giving anyone let alone some company that I know nothing about my password to get into my bank account. This is ridiculous, and when I asked by email why are they asking for this, the only answer I get is ” that is the only way they can pay me is by check”. they never answer the queston of why they need my password to my bank account.
Jackie
I apologize for the confusion. The method of bank account verification you referenced is Instant Verification, which would involve inputting your online banking credentials. This information would be securely encrypted and sent to your bank to see if they match what the bank has on file. However, this is not the only method we offer, as we understand the hesitation that you’ve expressed. We offer two other methods of verification that would not involve this information. You may submit pictures of a government-issued photo ID and a voided check, or you can request microdeposits. As a final withdrawal method, we offer a paper check sent in the mail.
I hope this helps to answer your concerns. The security of our customers is our top priority. You’re welcome to review our security measures here.
Dale Kight
My customer pays on Tuesday, Wepay got the money but would not release to me until my customer confirmed his bank account. He confirmed his account and now 4 days later. Wepay is still holding the payment to me (pending) Too much of a delay with Wepay. Seems like they are using the money to flow the business and not paying right out to merchants. Very poor and slow service
Jackie
I apologize about the delay in receiving your funds. WePay does have a confirmation process involved with using a bank account, as we do not want to be transferring the funds from the wrong account. Once a bank account is confirmed, it can take 1-2 business days for the payment to post from the payer’s bank account. Please bear in mind that holidays and weekends may cause a bit of a delay. The payment in question was made right before Thanksgiving, which most likely contributed to the wait.
MicroBikiniMassacre
After using WePay for well over a year and collecting funds from lots of happy customers for tree seedlings I added a second store. This store sold bikinis (micro and micro mini bikinis, as well as tube dresses) that I create myself. There was no nudity pictured. Some tops and dresses were semi-translucent but would not be considered pornographic or obscene by any normal standards. You can see similar items being sold all over Ebay and Amazon. When the idiots at WePay saw my swims they immediately locked down my account. I assure you that it had nothing to do with anything else. These people are not dealing in reality… As much as I hate PayPal and Ebay and Visa/MasterCard, WePay has now earned a spot in that very special place in my heart as well. *#@% you WePay..*#@% you up your stupid ^$$es.
Jackie
I truly apologize about the inconvenience this causes. We do not take account closures lightly, and we found this one to be a particularly difficult decision for us, as this customer has been a pleasure to work with. Our banks and processors have some rules about what you can and can’t collect payments for on WePay, and unfortunately, payments for this second business fell into one of the groups for which we can’t process. You will be able to find our terms at the following link.
I sincerely wish you the best in your business endeavors.
John S.
Don’t use WePay.com – Payments held in “pending” limbo
Like many of the other comments, my payments were held perpetually without explanation. It’s embarrassing for me as a professional company to be contacting customers about this, and at this point, I have already rendered my service and I don’t know if I will actually get paid. WePay.com doesn’t have their act together. I recommend going somewhere else.
Jackie
I apologize for the inconvenience this may cause. Payments can take up to one business day to process, and we send an email once it’s complete. We do recommend, because of this delay, that goods and services be rendered after this notification is sent. I’m so sorry if this wasn’t made more apparent, and we do our best to get the funds available to you as soon as possible.
Karen Koppy
I tried to pay for a conference through WePay (it was listed as the only option for online payment on the brochure). I attempted to “verify my account” and they asked for SS#, etc. After I had entered all the pertinent info, they said they still could not verify my account and wanted me to download my drivers’ licence or other legal document. I tried another approach with the entire website address given on the brochure, rather than just “wepay.com”. The appropriate item came up and I checked that I’d pay with a credit card. The first card number I entered came up “your credit card is expired”, which it definitely isn’t! Then I tried another card and the same thing happened. When I tried to call them, a recording said “the party you are trying to read is unavailable…..”. When I tried to chat online, the site was so screwed up that it didn’t work. Now I’m worried about giving them all my info. I should have known better, but the organization presenting the conference is a well-respected professional organization. I left a message for them to call me. It will be interesting to see what happens. This site is very unprofessional.
Jackie
State and Federal regulations require us to verify the identities of all people using WePay to accept payments. We have always required social security numbers to remove money from the system, but we recently changed how and where we require it. We wanted to be more upfront about it and we wanted to collect additional info to ensure we’re doing a good job verifying users. You will only need to do this if you’re collecting payments on WePay. Since it sounds like you were only making a payment, this step does not need to be completed.
Our site does require a four digit year for the expiration date, so if you were inputting a two digit year, that may have caused the expiration error to come up.
I truly apologize for the inconvenience. If the site continues to give you trouble, please contact us directly. We’ll be happy to troubleshoot and do any necessary site updates and fixes. We thank you for this feedback.
David Velardo
WE PAY is full of excuses as to why they hold on deposits (payments) made with credit cards and that should have cleared from point of transfer. They refuse to show which transactions are bank transfers and which are actually credit card payments. This service is not worth it. We highly recommend to stay away from it!
Elissa
Updated Information :
A- on BBB
Basic Fees 2.9%+30c and 1.0%+30c Bank Account
Laura Lindsey
WEPAY has been a total NIGHTMARE! They have held and KEPT my customer’s funds. Their customer service stinks and they have EMBARRASSED my company making us look unprofessional to our customers! They contacted my customers by email and made it hard for them to pay. NOT ONE SINGLE TRANSACTION went through or completed through WEPAY. We have over $700 held up at WEPAY. I do NOT recommend this company to anybody. I would rather take my chances dealing with the other demon PayPal than to go through WePay. Even though Paypal freezes your money, they do allow most of your transactions to go through. We Pay hasn’t allowed ANY of our transactions to go through. I will file a former complaint with the FDIC, FTC AND THE BBB. When I questioned them about their practices, they locked me out of my account so that I could not log in. After I threatened them to call the police if they didn’t release my client’s funds, they unlocked my account. Please do not use this service, you will be sorry, like me.
Chuck Rogers
WePay Sucks! Before using them I asked if they do Fraud detection and they assure me that they do fraud detection just like PayPal of google Checkout – Turns out that about half of my web site orders were fradulent and resulted in chargebacks because WEPAY did no Fraud detection whatsoever. This cost my company about $700
They should be honest with customers and just provide us the order info so we can do are own Fraud detection. WEPAY is BS – Plus there customer service is terrible and almost impossible to get a hold of anyone
Jackie
Each payment that comes into WePay goes through a review process and fraud detection program, but the only information we can use to ensure legitimacy is what is provided at the time of payment. We do our best to catch any suspicious activity that comes into our system. We continuously review accounts and payments for any strange activity. I apologize that we may not have caught these particular payments and value this feedback so we can look into ways of improving our current systems and processes.
Mary Myers
I started a wepay account for a former gymnast of mine (I am a coach) that lost his hand in a boating accident a couple of months before his 12th birthday. Most of my experience was okay or as expected. Then I noticed that they were charging double the percentage they advertised for payments made. I emailed several times for an explanation but NEVER got a response. I know I had a good email address because I had gotten a previous response from an account manager about a different question when setting up the account. The account manager directed me to email directly any other questions I had which I did. After no response from that account manager I emailed the general address again (as I had with my first question) again with no response.
I will never use this site again and WOULD NOT reccomend it to others…
Jackie
I apologize for any confusion and the trouble. It looks like the campaign was using custom forms, which was a pro feature that incurred a higher fee of 6% when enabled. A pop-up would appear to indicate this change in price. I’m so sorry if this wasn’t more apparent. At this time, we have made this pro feature a standard feature in our tools, so custom forms no longer incur a higher fee.
Gerard S. Catena
Really “Jackie”. Maybe Jackie from wepay? First of all your company is horrid and you are going down. It’s horrid what you are doing to hundreds if not thousands of people both in business and the private sectors. I didn’t even sign up with your so called company you hi jacked my money through some “crafty” back door software games you and your cronies are playing. You a messing with people’s lives and ability to run their businesses. Do you have any clue the negative impact you are causing for many people who are just trying to survive and conduct their day to day business in the best possible manner. You are not this “innocent” company who are just dealing with a bunch of confused consumers. You are deceiving people. You are holding 5 days of my business receipts and I never even signed up with your company. There is no contract, no contact , no bank accounts nothing. What in the world are you people doing? I had to borrow money to make payroll because you hi-jacked my money! When I finally found out who you were through my own investigation I couldn’t believe my software company Mhelp even partnered with such a horrible company. Wait til there top brass hears from me on Monday it’s not going to be a good day for Mhelp. You want to “help me” oh how nice of you. You want me to sign up and finished my application because I “inadvertently” must of created an account? What are you people smoking over there. You tricked me, you setup an account without my knowledge and hi-jacked my funds. Now you want me to give what my personal information to you? My account information? Do you even read your reviews? How in the world could I trust such a company? But this is the catch 22 if I don’t give you all I can’t get my money isn’t that convenient. How horrible you people are. How in the world do you stay in business no less one of the fastest growing companies in America? If anyone wants to bury this group the legal way please contact me [REDACTED – personal contact information] and lets form a class action lawsuit against this scum. Oh and Mhelp and Constant Contact how dare you partner with such a group? Do you even investigate who you put on your sites? What the hell are you doing? This MUST stop. I’m 53 and I never sued anyone in my life but I’ve never been so mad about anything before. The talk has to turn into action. Lets group our funds and fight these people!
Amanda A Booker
IF they ever release my funds I will no longer do any further business with them