- Sales & Marketing: National Processing Company hires independent sales agents and has received a moderate number of complaints about its sales practices.
- Costs & Contract: National Processing Company typically offers a three-year contract with an early termination fee of $250 or more.
- Complaints & Service: National Processing Company has received more than 150 public complaints.
- BBB Rating: National Processing Company has an "A+" rating with the Better Business Bureau and has received 171 complaints in the last three years.
- Rates & Fees: How Merchants Got The Best Rates With National Processing Company
National Processing Company (NPC) Review
We take our role in providing guidance and education regarding the card payment industry very seriously. At our own expense, we have vigorously defended our right to continue expose unethical and predatory practices in the industry, successfully defeating every attempt to silence us. However, fending off frivolous lawsuits is costly. To sustain these efforts, one of the ways we generate revenue is through affiliate partnerships with ethical providers. This means that some of our outgoing links connect business owners to trustworthy, low-cost payment processors, which is what most of our readers seek. We see this revenue channel as a win-win-win for everyone involved. Business owners find good processors, processors get good clients, and we are able to continue to provide a valuable service to the small business community. We also recommend and link to many services that do not compensate us. Our priority is to guide you to the best solutions for your needs, regardless of potential revenue. If you have questions, please feel free to contact us.
All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.
National Processing Company (NPC)
Rating
Customer Reviews & Sentiment
We are currently able to locate at least 150 National Processing Company negative reviews, many of which accuse the company of being a scam or a ripoff. This is a moderate-to-high amount of public complaints for the company’s size and time in business. The overwhelming themes among complainants include unexpected and hidden fees, nondisclosure of the service’s auto-renewal clause, and surprise over the cancellation fee, especially from merchants reporting several years of service beyond the three-year basic agreement. There are also several complaints of poor customer service and difficulty cancelling accounts.
Industry Scores & User Ratings
| Product & Service Complaints | 79 |
|---|---|
| Billing & Collection Complaints | 86 |
| Advertising & Sales Complaints | 6 |
| Guarantee & Warranty Complaints | 0 |
| Delivery Complaints | 0 |
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
As of this review, National Processing Company is accredited with the Better Business Bureau and has been so since May of 2009. The company currently holds an “A+” rating with the BBB despite 171 complaints in the last 36 months. Of the total complaints, 79 are attributed to problems with the service, 86 to billing and collection disputes, and six to advertising and sales issues. Forty-two complaints have been resolved to the satisfaction of the merchant, while the remaining 129 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. In light of these figures, we have adjusted the BBB’s rating to a “C.”
Processing Rates & Fees
Processing fees with National Processing Company appear to vary from one merchant to the next based on business type, processing volume, and the agent setting up the account. The company’s standard merchant account contract (available in part below) includes a three-year service agreement that automatically renews for successive two-year terms and can only be cancelled within a small window of opportunity. Merchants who cancel service while under contract are subject to a variable cancellation fee (commonly $250 but potentially based on Liquidated Damages) that is automatically withdrawn from attached checking accounts. National Processing Company also appears to assess a monthly PCI Compliance fee of around $20, which may vary by merchant, and other additional fees including monthly minimum fees, statement fees, and “on file” fees. Overall, the company’s costs and contract terms do not appear to be especially competitive. See the NPC Merchant Agreement.
National Processing Company (NPC) Competitors
Compare National Processing Company (NPC) to competitors that earned top marks.
Bottom Line
National Processing Company receives an average rating as a merchant services provider according to our standards. The primary factors lowering National Processing Company’s score in this review are its automatically renewing contract with a cancellation fee and numerous reports of agents failing to disclose important fees and service agreement provisions. The company can improve its rating by eliminating unfavorable conditions in its service agreement and solving merchant issues before they become public complaints.
