UPDATE 2/11/2019: The National Processing Company website currently redirects to Vantiv, and it appears that the NPC brand has been fully absorbed into the Vantiv brand. We therefore will no longer update this review. See our Vantiv review for up-to-date information about this company.
National Processing Company (npc.net), a subsidiary of Vantiv, is one of the larger merchant account providers in the United States with over 240,000 merchants. The company is based in Louisville, Kentucky, and was originally formed in 1979 as a separate subsidiary of First National Bank. Due to a merger in 1988, the company then became a wholly owned subsidiary of National City Corporation. In 1996, National Processing Company spent a brief stint as a publicly traded company before being acquired by Bank of America for $1.4 billion. Only two years later Bank of America sold National Processing Company to Iron Triangle Payment Systems, a company which also at the same time bought Retriever Payment Systems. Iron Triangle Payment Systems then re-branded all of its merchant processing companies under both National Processing Company and Retriever Payment Systems, both of which were subsequently acquired by Vantiv (formerly known as Fifth Third Processing Solutions). Chris Williams is listed as the senior vice president of NPC.
- Sales & Marketing: National Processing Company hires independent sales agents and has received a moderate number of complaints about its sales practices.
- Costs & Contract: National Processing Company typically offers a three-year contract with an early termination fee of $250 or more.
- Complaints & Service: National Processing Company has received more than 150 public complaints.
- BBB Rating: National Processing Company has an “A+” rating with the Better Business Bureau and has received 171 complaints in the last three years.
- Rates & Fees: How Merchants Got The Best Rates With National Processing Company
National Processing Company (NPC) Customer Reviews
Here's What Their Clients Say
|Total Online Complaints
|Live Customer Support
|Most Common Complaint
We are currently able to locate at least 150 National Processing Company negative reviews, many of which accuse the company of being a scam or a ripoff. This is a moderate-to-high amount of public complaints for the company’s size and time in business. The overwhelming themes among complainants include unexpected and hidden fees, nondisclosure of the service’s auto-renewal clause, and surprise over the cancellation fee, especially from merchants reporting several years of service beyond the three-year basic agreement. There are also several complaints of poor customer service and difficulty cancelling accounts.
National Processing Company (NPC) Online Ratings
Here's How They Rate Online
|Product & Service Complaints
|Billing & Collection Complaints
|Advertising & Sales Complaints
|Guarantee & Warranty Complaints
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
As of this review, National Processing Company is accredited with the Better Business Bureau and has been so since May of 2009. The company currently holds an “A+” rating with the BBB despite 171 complaints in the last 36 months. Of the total complaints, 79 are attributed to problems with the service, 86 to billing and collection disputes, and six to advertising and sales issues. Forty-two complaints have been resolved to the satisfaction of the merchant, while the remaining 129 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. In light of these figures, we have adjusted the BBB’s rating to a “C.”
National Processing Company (NPC) Fees, Rates & Costs
A Closer Look at The Contract
|Early Termination Fee
|PCI Compliance Fee
|$20 Per Month
|Equipment Lease Terms
Processing fees with National Processing Company appear to vary from one merchant to the next based on business type, processing volume, and the agent setting up the account. The company’s standard merchant account contract (available in part below) includes a three-year service agreement that automatically renews for successive two-year terms and can only be cancelled within a small window of opportunity. Merchants who cancel service while under contract are subject to a variable cancellation fee (commonly $250 but potentially based on Liquidated Damages) that is automatically withdrawn from attached checking accounts. National Processing Company also appears to assess a monthly PCI Compliance fee of around $20, which may vary by merchant, and other additional fees including monthly minimum fees, statement fees, and “on file” fees. Overall, the company’s costs and contract terms do not appear to be especially competitive. See the NPC Merchant Agreement.
National Processing Company (NPC) Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers
|Advertises Deceptive Rates
|Discloses All Important Terms
National Processing Company markets its services with three main strategies: telemarketing, outside sales agents, and partnerships with independent sales organizations. The most solid indication of deceptive sales tactics by National Processing Company comes from a large number of merchants reporting nondisclosure of important contract provisions and fees prior to account setup. Many of these complaints can be found in the comment section below. Aside from these reports, the company does not appear to engage in other common types of misleading marketing or advertising.
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