Intuit Merchant Services 2023: Reviews & Complaints

MERCHANT HERE
This is crazy! A customer disputed a payment out of an honest mistake. She tried to fix it, and her bank said it was in process. On my end, I submitted all required documents: Customer’s signatures, receipts, etc. I get a communication from Quickbooks saying the case is closed (against me). I called for an explanation and nothing, and when I ask for an explanation, this is what I get by email: “Although the merchant provided name, phone, email, and address, compelling evidence was not met: name and address do not match cardholder details. Email could not be verified. IP address was not provided. Documentation does not prove the cardholder is in possession of and/or using the merchandise. Per Visa re-presentment rights for compelling evidence, minimum requirements not met.”
The text above not only is full of crap, it even has typos! Looks like someone just typed it, but it has no essence. How am I supposed to submit an IP address, when they did not ask for one? “Documentation does not prove the cardholder is in possession of the merchandise”. I GAVE THEM A SIGNED INVOICE FROM THE CUSTOMER THAT SAYS ORDER IS COMPLETED AND CORRECT.”

There is no appeal process, no detailed explanation of how this happen. So now I have to invoice the customer again (just because she is cooperating), pay all the merchant fees again, etc. I will probably have to go to the State Attorney General and denounce them for fraud? I think I am going crazy here.

A vendor reporting here: Intuit Merchant Services is an absolute nightmare. Nothing functions correctly. Endless errors and nonresponsive website pages, errors when I try to set up an account (it thinks I already have one) or reset password (never get the email to do so, and no, it’s not in my Spam folder). Don’t tell me to clear my browser cache or change browsers–every other financial and business program I use works fine on this browser. I can’t access tax forms or set up a quick-pay link to my bank, must wait a week for you to deposit the payment into my bank account. One of my clients changed to your service and I’m ready to drop the client because of it.

These guys are crooks, they will sink your business in a hurry. Don’t use them use somebody else,Oracle comes to mind, you will receive no empathy from these guys they are horrible, like ticks… there customer service is , it’s all about them not you they should abandon the attempt to be any sort of service and join the ranks of fraud and scammers. If you ever have a problem with them it’s all gridlock no action…. Be happy with my 30,000 of funds you hold and fight to keep for almost a month.

What all you people need to know is RISK and that is first you should never handle large amounts of money through a third party! Places like Intuit are the ones that handle the large types of transactions and associate a fee with processing the transaction. What people like Intuit are scared of is the word Chargeback. That means the person whos the card was charged, files a complaint against any charges that were made. So they panic immediately for the only reason they are under suspision that they are going to be the one’s holding the debt on the disputed amount. The buyer’s credit card company will literrally pull the money out of Intuits bank account (Chase) and then Intuit will attempt to go after you. They are scared that once the money is in your bank account either you will put a merchant hold on their merchant id or close your account.

Secondly people on this planet are dumb point blank. They are lazy as well. They do not (a very small percentage) actually do background checks on anyone. They will get a $10k order from Nigeria and think nothing of it. And then boom! Everyone knows that Nigeria is like the top scam country in the world! Thats the problem in this world they hand out credit to any stupid moron on this planet.

Intuit loves to play games left and right. They will hold your funds for over 6 months and litterally steal it from you making up some bs reason saying you lost the chargeback dispute. The second you demand documentation from the cardholder’s bank stating such (and the buyers bank is legally required to submit documentation and state the reason why you lost the case) Intuit will refuse to hand over that documentation. You will spend hours on the phone talking to one moron, the next day over the same topic with another idiot, and still nothing gets done.

When you deal in business, (1) you have to know who your customer is (2) what your selling (3) what if that buyer files a chargeback (exactly what is going to happen and what your financial losses are (4) how do I lessen my exposure and expense to filing disputes.

The fact is that the banks and credit card companys are the real scam artists in this whole credit card processing scheme. Intuit is well aware of it and is part of that scam. If you do large transactions, then consider safer methods of transfering money, especially look into the ones that do not involve a third party. The more people who get involved in the transaction, the more complicated things get. Dont ship or release anything until the money is physically in your possession and never before!

Intuit does not care or any other company care about you, they only look at their risk and also say if or not they are making money from you. The whole credit card scheme as a merchant is a whole scam. Buyers can file chargebacks at any time for any reason. Even though its the buyer’s bank that has to review and should be going through procedures to see if the claims the buyer’s file are valid, they dont! There are documents called bank documents or issuer documents in which clearly state what the buyer had told their credit card company into filing the dispute. 99% of those documents are complete bullshit lies made by the buyer. Their banks dont care and even if you even call them out on that fraud, the buyer’s bank just pretends it doesnt exist.

Unless you take legal action against anyone and everyone who defrauds you, they are going to look at you, laugh real hard and then continue as if nothing has happened. Buyers deliberately file fraudluent disputes on purpose to steal and the banks know this and purposely turn a blinds eye to it. Until merchants start filing complaints with the FTC and the attorney generals office against these banks, things will only get worse.

Look at Banks like Bank of America and Wells Fargo ripping off their own customers on a daily basis. Every day you hear it in the news, its because they think they can get away with it!

Our company receives a substantial amount of our invoices via credit card per year . In February of 2020 we were quoted a better rate ( via email) In February of 2022 we discovered we were being charged a higher rate than we were quoted . After calling numerous times , and our case being sent to escalation department they finally admitted they have reviewed the account and see their error. Another month has gone by and I have contacted them several more times trying to get our account credited back the over charge fee . Which is over $3,000.00.
I have repeatedly been told some one will call me back within 10 minutes or within the next hour . Sixty seven days later , total of 7 phone calls, over 8 hours of logged in phone time (mostly on hold ) we still do not have our money refunded . To make matters worse , I have never received ONE returned phone call from merchant services . I have always initiated the calls where I have to recap the entire issue for the first 20 minutes . . I will call
them ONE more time today. If i do not have my issue resolved we have no other choice but turn this over to our legal team .

As stated in some of the comments below, QBMS had approved my merchant account and had my debit card to deposit funds into. My first charge of 10K that was made to my account didn’t go well and have been dealing with it since late June. I have tried to resolve it the way I was instructed and it was embarrassing not only to me as well as my relationship with my client. I will now have to wait til March 2022 for it to be reviewed again. This doesn’t guarantee me the funds. My next step it filing small claims suit against QBMS. I have now set up an MS account with my bank and is seamless.

QuickBooks merchant services is the absolute worst I have ever dealt with. They could not get anything right after being on the phone for 4 days with them. Money was never routed to the correct bank yet the fees they charged always seemed to make it to the right account. I would not recommend anyone using this service.

Froze my account at “their discretion” while over 7k in invoices were paid and waiting to be released. I was told that I would need to wait 270 days for it to be sent to the state as unclaimed property to receive it. They wouldn’t tell me why that it was just a business decision. So I either go to my customers and look like an idiot or I wait almost a year???

totally outrageous fees. At first, I was only paying .50 a check transaction now they want 10% or a monthly fee and 3.00 per check deposited. How do you go from .50 to 10% or 3.00? I’ll never purchase an intuit product again. I hate this company I wish there would be another bookkeeping product that can complete with their books

When upgrading QuickBooks POS, we took Intuit up on the “no strings attached”, buy one license, get one free IF we try their card processing. We did try their card processing and what a mistake! You have to wait around a week before credit cards are deposited into your account. This is purposeful highway robbery to hold onto money that long! We switched back to our regular card processor who deposits next day. But now Intuit charges our bank account $19.95 every month whether we use their slow processing service or not (I’m sure it was there in the fine print that they could do this). I am complaining on this forum but also am considering filing a complaint with The Federal Trade Commission on this unfair practice.

Worst customer service ever – 45 minutes to 1 hour for someone to pick up the call. Several issues processing transactions and having to contact over and over even after issue explained. When thinking issue has been resolved then another email to contact again. Very disappointed with Intuit!

Moneris currently has a set up fee refund on the processing of the first $2500.

19 years running a business and I have never had such a terrible experience with a supplier of any kind. Same as so many others. Decided to switch from the merchant services company I had been with for the prior 6 years without a single charge back to Quickbooks for what appeared to be an easier process. Put the first charges through for 16000 and got an email from the risk dept. Spoke to a very nice person, explained my business that deals with multi national companies whose reps are allowed to use their expense acct cards to pay the invoices 30 days after I ship and invoice. After a 10 minute conversation I am told everything is fine and she will put through a request to raise my limit to 60000/month. I then proceed to process a further 14000 a week later on the same card and I get another email. This time they insist on seeing the invoice and bank records and the rest of the list. Now after telling me my online copy of bank statements are not sufficient I went to the branch and have them print a copy and stamp it. Still not good enough. Now after 4-5 hours on hold and talking to 4 levels of supposed bosses; Even with 6-7 times the amount of the charge in the bank and a 6 figure LC and not a single charge back in my history, they decline to process the payment after holding the funds for 3 weeks. Now I have to go through whatever arduous charge back process they have.
Moneris contract was signed before they ever declined it as I was never going deal with them again.

Do not be fooled by the no fee easy process. Spend the time and get a serious Credit card Merchant Service.
Do your homework first and read reviews. This is for very small companies with small low risk charges. A large number of similar complaints can be found in the review section of many merchant services review sites.

Today I’ve decided to no longer accept or process via Intuit. There are several factors in which I do not like about their services. First is there high fees. They are the largest fees around. Second they have no automated way of processing cards. Everything has to be done manually and good luck trying to chase buyers down because of a declined credit card! The biggest reason is their charge back policies. If you sell online you might want to listen to this. First and foremost, dealing with Intuit you are at the biggest risk of getting screwed left and right. With Intuit, if you receive a chargeback, Intuit will not notify you until 10 to 14 later after it happens, leaving you out both the money and the product. With every other company you hear about it within 48 hours, not with Intuit. They have the chargeback in there hands the second it happens, and they hold onto it for 2 weeks! When a chargeback happens, they give you no documentation so you can support your claims and catch the buyer lying and trying to rip you off. You’ll lucky if you call and you get a 1/2 page of what the buyer said to their credit card company. Its your legal right to obtain the documents, you have to call every single time to get whatever documents they have. If its in their possession, why dont they send it? they dont. And above and beyond, no other processing company does this, but Intuit will hold your money for over 2 months after you respond to the dispute. So you have to keep track of every single dispute and write it down. After getting 2 BS disputes today, from buyer’s I’ve had enough with Intuit, they waited 2 weeks to inform me and they didnt even inform me, I had to notice 2 amounts about $200 being taken out of my bank account, not to mention, other disputes I’ve won and they are still holding onto my money. I’m switching over to another processor startign today.

Have used the Go Payment app on my tablet for my service business. After viewing my checking account statement recently I noticed they started charging my account 9.95 a month for PCI. I had no idea what the charge was for and immediately tried to call, after spending hours on the phone I never once got to speak to anyone. Fed up with the service I signed up with another company. It has taken quite a while to be able to speak to a live person. Was told the charge was for my protection. Closed my account immediately. Good riddance.

Customer service is pathetic. Easily an hour wait to talk to someone. They constantly are requiring software upgrades that are expensive. We have randomly lost ability to process cards, at least a couple times a year. Horrible company

Intuit decided to hold funds from going into my account without letting me know ahead of time. My business does kitchen and bathroom remodeling. My client took the day off to have his kitchen floor installed. Because the funds were held back I was unable to pay for the flooring for this project. I had to move the date back. The people at intuit merchant serviced did not seem to care when I called to ask what the problem was. They could not explain why they were doing this except that I had a $10,000 min to deposit which I did not come close to that amount for them to do this. Now I have to wait 2 days to get the money. I pay this company $20 a month to do transactions and a high% which is normal on top of that. Stay away from this company it seems easier to use with QuickBooks but you will pay a pretty penny for the commodity. The customer service had me on hold for 45 min and at the end just said oh it’s our job to review you. I asked how to I pay for these materials. She said “I can’t tell you how to run your business”.

I came to this service after years with another at the suggestion of a friend. Not a good experience. I was unfortunate in that my first transaction was a check that came back NSF. Long story short, they closed my account because someone else wrote a bad check. What’s worse, I had to talk to 3 layers of employees and spend 2 hours on hold just to find out that the check bounced, which they could have told me up front but declined to do for reasons I do not understand. I can’t recommend this service, and I wish I had checked their reviews before wasting my time with them.

After many solicitations I decided to go with QB (Quickbooks online payment) payment option. First three charges went well although rates werw very high I liked it for the conveniences. However on the 4th charge from a very loyal clients of mine. QB sent a generic note that “due to some unusual activity, I was to supply 12 item accounting reports including last six months bank statements.It was utterly cumbersome and especially when I was travelling was almost impossible. I asked them simply refund the money so client can pay me with cheque. At this point QB ‘s indifference started to surface. All calls I have made were placed on hold for average 45 minutes. In addition to this they closed my account where I could not go in and refund the customer myself. They said as punishment for not sending documents they are going to hold on the funds for 7 months. I made 12 overaeasexpensive calls to resolve no one helped.
I strongly suggest not to get involved with this option and go to the competirion.
Quickbooks cheats..

Intuit Payments SUCKS! Why did they switch from IPN? No one knows, probably to gouge their customers sideways. Now I cannot download online transactions into my company file, I have to enter each manually because of some error that is “known” but is not going to be resolved. I.E. they have no fucking idea whats going on. What a joke. Somebody please show me an alternative.