The Company Behind QuickBooks
Intuit Merchant Services, also known as QuickBooks Payments, is a merchant account provider based in Mountain View, California. Intuit first entered the merchant services industry in order to package credit card processing services with its QuickBooks accounting software. To make this easier, the company established a partnership with Innovative Merchant Solutions. In 2003, Intuit acquired Innovative Merchant Solutions, and in recent years the company has restructured its merchant services division under the QuickBooks Payments brand. In fact, it’s possible that Intuit Merchant Services is no longer a distinct unit within the QuickBooks family of products, but we will continue updating this review until the company officially scraps it.
Seamless QuickBooks Integration
The vast majority of merchants learn about Intuit Merchant Services through QuickBooks, a small business accounting software program developed by the company. Intuit has done a great job of packaging its credit card processing service into QuickBooks. The integration makes it very easy for merchants to seamlessly charge cards and track the sales in essentially one step. In fact, this reviewer has found that many merchants will accept higher processing rates with Intuit (rather than switch processors) to keep the easy, integrated accounting functionality. Intuit’s primary merchant account product at this time is QuickBooks Payments. The company uses First Data as its processor, but handles its customer service and operations in-house. The president and CEO of Intuit is Sasan K. Goodarzi.
Intuit Merchant Services Review Table of Contents
- Costs & Contract: Intuit Merchant Services offers swipe rates of up to 2.4% plus $0.30 and keyed-in rates of 3.5% plus $0.30 with options between a pay-as-you-go or monthly plan.
- Complaints & Service: Intuit Merchant Services has received more than 250 public complaints.
- BBB Rating: Intuit Merchant Services has an “A+” rating with the Better Business Bureau and has received 1,582 complaints and 435 reviews in the past three years.
- Sales & Marketing: Intuit Merchant Services does not hire independent sales agents but has received some complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Intuit Merchant Services
AWFUL! I would NEVER suggest anyone use them. I used them for many years as a business thinking since they were the processor of our credit cards they had our back. This is not the case we had a customer purchase nearly $20,000 on stolen cards. I called to double check with Intuit to make sure there is no way this was fraud or could come back. The said absolutely not it was good to place the order. So I did,I placed the order and shipped it to the costumer. Long story ends up it is a stolen card. The CC company charged back and intuit is trying charge me for it. I have not paid it back. BUT I am an LLC and my business is what is using intuit and QuickBooks. According to them it doesn’t matter they are sending me personally to collections. Mind you they didn’t call me or let me know this was a stolen card as soon as it happened it took over 30 days to let me know.
When upgrading QuickBooks POS, we took Intuit up on the “no strings attached”, buy one license, get one free IF we try their card processing. We did try their card processing and what a mistake! You have to wait around a week before credit cards are deposited into your account. This is purposeful highway robbery to hold onto money that long! We switched back to our regular card processor who deposits next day. But now Intuit charges our bank account $19.95 every month whether we use their slow processing service or not (I’m sure it was there in the fine print that they could do this). I am complaining on this forum but also am considering filing a complaint with The Federal Trade Commission on this unfair practice.
Useless support nobody there is vested in the customer, they’re main skill set is collecting fees. Would never again use this bloated company for processing credit cards
Horrible experience, not unlike other reviews posted here. First payment took 3 weeks to post to my account. 5 phone calls over 5 days answering questions and sending documentation, each time being told the funds were being released, there was nothing left to do, only to find out the next day they were still withheld. I was assured after the first batch, all future batches would be cleared. Not the case. After waiting 9 days for the second batch to move from pending, it moved to “in review” just like the first batch. Another email was received requesting all the same documents already provided. This comes after spending an hour on support before the email arrives, and the support agent assuring me everything was fine and the funds would release the same day. I am not looking forward to another 5 days of phone calls to get my money. Stay clear of these guys. Use a different processor unless you can wait 2 weeks for your funds and lots of time on the phone.
Funny story, I have been waiting over 30 days for QuickBooks to release my funds. I just finished speaking with yet another representative via chat for about an hour now. I had to ask if they were a bot or a human because they just kept repeating the same answer over and over. The one and only possible way that we can get funded is to wait till the end of the month to receive our bank statement. Proving that the bank did not received the money. Of course I asked for documentation in return to provide proof that they sent the money. Nope they can’t do that. I must provide my bank statement to them in order to prove I have not gotten paid but they are claiming to not have the ability to provide documentation to me. The end of the month will be another two weeks from today. At that time I am to send my bank statement to QuickBooks and then hope that they will re release the funds and then of course there will be at best, another couple days for that to get processed into my bank account. PS QuickBooks has already been paid, they collected their “processing” fee out of my bank account the day the transaction occurred. There’s got to be a law somewhere about this. Wish me luck on hunting it down.
David vs. Goliath: I am a small (smallest) business owner using Intuit’s Merchant Services 10+ years. I canceled my account, for which I received a case number. Two months later Intuit continued to charge my bank account (still active/dedicated solely for Intuit) which caused an overdraft of $56. After an hour of my time on the phone with 4 different Intuit reps, they admit they made a mistake and would credit the monthly charges but over 4 weeks. However, Intuit is unwilling to pay the bank overdrafts – clearly due to their mistake. I am left owing $56 overdraft, plus my hour of time getting the lukewarm resolution offered. Moral of the story: while small business strives to succeed, big business gets away with cheating and sweeping their mistakes under the rug. I would like to update this review that they stepped up to plate to resolve this issue. Let’s see.
Do not do it! It’s been 17 days since payments have been processed. They told me a fraud alert came up because somebody’s card declined. After 2 1/2 weeks, 8 phone calls, every bit of information about my business, 6 scanned contracts, DL, EIN filings, phone numbers and addresses of clients, two interviews with employees. Treated like a criminal.
This post will help: Best Merchant Accounts for Fitness Instructors
-Phillip
DO NOT USE INTUIT!! Especially if you have a home business. I use a UPS box as my business address. I repeatedly told into it this when I was trying to tell them I was unable to give them utility bills cell phone bills Etc with my business address on it because it was a UPS address. They refuse to listen they told me that if I couldn’t do it then I would not get my one transaction money from my customer. I asked them to close the account and they told me they would hold onto my money for almost a year (270 days) before they could decide to release it or not. Anytime I call to check status, they can’t even find my company in their database without extensive searching. They’ve purged me from the records it seems and held on to almost $1,000.
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
I was charged full processing fees for payment collection and when I refunded the charge about 12 hours later I was then charged again the full processing fees on the refund amount. I collected $0 and they think its ok to not only keep the original transaction fees but then on top of it charge me again to refund it. Not good business
This post will help: Cheapest Merchant Accounts
-Phillip
My business was a user of the Intuit POS and we had a merchant account with Intuit.
We used the Intuit POS system and merchant account for several years. In 2016 we were notified that we would need to upgrade our system to be able to accept the now mandatory chip cards. After finding out the cost of the upgrade was more than we paid for the original software, we cancelled the merchant service, continued using the POS system, but used Square for credit card transactions. The merchant account was closed in August of 2016, after our last transaction on the system, or so we thought.
Fast forward to June 2019. The business ceased operations December 31, 2018. I received an email from Inuit stating that their monthly fees were declined from the bank.. The bz checking account has remained open to clear any outstanding debts or money owed to the bz. Intuit attempted to make the charge the bank account a 2nd time.
Now I come to find out that they have been charging the account monthly $45 for service that was cancelled.
I called and was giving a bunch of “merchant agreement bs”, but they offered to refund me only $29.95 for 12 months (about $360), and basically told me to kick rocks over the $150 in insufficient fund bank charges they caused to run up.
So after charging me $1395 for a service that was cancelled, $360 less the $150 bank charges I would have to pay.
I spoke with “Kayla” (if that is her real name) at a Intuit call center in Florida (she refused to tell me what city or her last name, though they had all of my information) and she was the call center supervisor that offered the lame settlement.
They put the blame on me that I should have called back to make sure the account was cancelled, and that their end everything is computer generated.
They really tried hard to get me to upgrade the software and to chip reader at a heavy cost. Merchant account was cancelled at that time.
Many better and quicker and cheaper merchant accounts to use such as Square or Stripe.
I offered to accept $990 over the $1395 actually owed but the went from offering 6 month refund to one year, less the $15 monthly minimum charge.
Im NOT done, I will get my $1395 plus the $150 bank charges. They dropped the ball on this several times, as INTUIT failed to followup.
This post will help: How to Get Out of a Merchant Account Contract
Quickbooks……where did I begin! Been in business 23 years, used QB for 17 of them. Thanks to websites like yours, it saved us more stress than what we have already ben enduring. We went to the online version and almost jumped to the Merchant Services Program, but have had 6 months if pure hell with customer service with just the desktop conversion! We have lost 7 years of data, important tax data. Our only intact file is locked and being held hostage by their techs over seas. We cant get any help in the US! We have been unable to process anything for OVER 5 weeks! The online program should be renamed, it IS NOT the Quickbooks we all have learned. Its crap. And the monthly fee we are all paying is going to their R&D department while they continue to progress on a program that was out into the market place long before the bugs were worked out! Move on people Intuit has run its course.
This post will help: Best Merchant Accounts for QuickBooks Integration
-Phillip