PaySimple Overview

PaySimple May Have Overcharged You

If you accepted credit cards through PaySimple or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.

Flexible In-Person and Online Billing

PaySimple, sometimes spelled as “Pay Simple,” is a Denver, Colorado-based small business solutions provider that supplies merchant accounts along with several other services. The company specializes in providing merchants an integrated system that allows them to send electronic invoices and collect payments via credit/debit card, e-checks, and ACH transfers through customizable payment pages. For the purposes of this review, we will be focusing primarily on PaySimple’s credit card processing services.

PaySimple Location and Ownership

PaySimple was founded in 2005 and uses either National Processing Company or North American Bancard for its card authorization and settlement network. However, merchants will deal directly with PaySimple for management of their merchant account. The company is headquartered at 1515 Wynkoop St, Suite 250 Denver, Colorado 80202 and is sponsored by Fifth Third Bank of Cincinnati, Ohio, and Wells Fargo Bank, N.A., of Walnut Creek, California as its Acquiring Banks. David Sharp is the president and Eric Remer is the CEO of PaySimple.

PaySimple Review Table of Contents

  • Costs & Contract: PaySimple appears to offer variable contract terms with fixed monthly fees through NPC and North American Bancard.
  • Complaints & Service: PaySimple has received more than 30 public complaints.
  • BBB Rating: PaySimple has an “A+” and has received 18 complaints and 8 reviews in the past three years. The company has been accredited by the Better Business Bureau since 2015.
  • Sales & Marketing: PaySimple does not appear to hire independent sales representatives but does list incomplete rate quotes on its website.
  • Rates & Fees: How Merchants Got The Best Rates With PaySimple
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Products & Services Offered

  • Debit and credit card processing
  • ACH processing
  • Electronic invoicing
  • Recurring billing
  • Online payment gateway and virtual terminal
  • Customer relationship management

Types of Businesses Served

  • Retail
  • Mobile
  • E-commerce
  • MOTO

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PaySimple Rates, Fees, and Costs

Key Points

Swiped Rate 2.49% + $0.29
Keyed-in Rate 2.49% + $0.29
Virtual Terminal Rate 1.00% - 4.99%
Payment Gateway Fee Undisclosed
ACH Rate 0.10% + $0.60
Monthly Fee $49.95 - $99.95
On-File Fee $4.95 Per Month
Batch Fee $0.29 Per Batch
Early Termination Fee $0
PCI Compliance Fee $4.95 Per Month
Equipment Lease Terms 48 Month (locked)

PaySimple E-Commerce Pricing

PaySimple’s pricing and contract terms appear to be about average for the industry. The company advertises a rate of 2.49% plus $0.29 for qualified credit card transactions and a rate of 0.10% plus $0.60 for ACH and E-Check transactions. Additional fees charged to merchants each month include a PCI compliance fee of $4.95, an on-file fee of $5.00, and a batch fee of $0.29. PaySimple’s credit card transaction fees will be higher for mid-qualified and non-qualified transactions. The company also charges a monthly fee of $49.95, which includes all of its e-commerce features. Equipment leases through PaySimple are done through a third party and are non-cancelable for 48 months, even if the merchant account has been terminated.

Month-to-Month Contract

According to an agent of the company, PaySimple offers month-to-month service with no cancellation fee and does not charge an annual PCI Compliance fee. Month-to-month subscriptions of the service are priced at either $49.95 for the company’s “Complete Commerce Solution” plan o $99.95 for its “Omni-Channel Commerce Platform”. However, we found evidence in a copy of the company’s contract (available below) that there may, in fact, be a three-year agreement with a variable cancellation fee. We have included the company’s contract terms for review.

Virtual Terminal and Payment Gateway Pricing

In addition to its storefront payment processing services, PaySimple also dedicates a portion of its website that advertises its virtual terminal and payment gateway services. However, pricing on either of those services is not disclosed. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.

Few Contract Complaints

PaySimple has received a low number of complaints about its pricing, which is to be expected for a company with rates and fees around the industry norm. We do not consider the company’s pricing to be competitive with the cheapest merchant accounts at this time. See the standard PaySimple NPC contract and the standard PaySimple NAB contract for definitive details about pricing and fees.

Are you happy with your PaySimple fees? Tell us about them before your go!

Response from PaySimple

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PaySimple Complaints & Customer Reviews

Key Points

Total Online Complaints 30+
Live Customer Support Yes
Most Common Complaint Fund Holds

Low-to-Moderate Complaint Total

There are more than 30 complaints filed about the company in the usual online forums, although some of these appear to be multiple postings by the same person. The valid complaints tend to cite sudden account cancellation, poor customer service, fund holds, and hidden fees. A company representative has responded to many of these complaints, but it’s unknown whether the merchant ultimately received a satisfactory resolution. Fund holds have been mentioned in the company’s most recent complaints, and it should be noted that fund holds are a common issue for e-commerce payment processors. Aside from complaints about fund holds, PaySimple does not appear to be suffering from any major complaints that follow a common theme.

PaySimple Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against PaySimple. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

PaySimple Customer Support Options

PaySimple offers merchants a dedicated, toll-free customer support line, live chat support, an online knowledge base, and email ticketing support. These options are more robust than those offered by many of PaySimple’s competitors, which could be a factor in keeping its complaint rate down. We have assigned the company a “B” rating in this section.

Do you have a complaint or testimonial about PaySimple? Make your voice heard before you go!

Response from PaySimple

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PaySimple BBB Rating Summary

Key Points - BBB

Product & Service Complaints 9
Billing & Collection Complaints 6
Advertising & Sales Complaints 1
Guarantee & Warranty Complaints 0
Delivery Complaints 2

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Nearly 20 Complaints

As of this review, the Better Business Bureau is showing that PaySimple has been BBB accredited since February 2015 and is awarding the company an “A+” rating based on 16 complaints in the last 36 months, as well as 1 which was closed within the last 12 months. Of the complaints, 9 are due to problems with the product or service, 1 is related to advertising or sales issues, 6 have to do with billing or collection issues, and 2 are related to delivery problems. 6 complaints have been resolved to the merchants’ satisfaction, while the remaining 12 either received an unsatisfactory resolution or did not receive a final evaluation from the complainant.

What Merchants Say

PaySimple has also received 8 negative informal reviews to its BBB profile. The most recent review describes a merchant whose account had its funds held:

Signed up with Pay Simple for an ACH account. I was approved within days. Tried to process an ACH payment for one of my customers. Then they come back asking for written authorization from customer.. provided that, then they wanted my business bank statements, provided those. Then they wanted copies of contract and invoices. I also got an email claiming they would have to hold my first $20,000 in transactions for 90 days. Absolutely ridiculous. Enough was enough. I told them to cancel my account and told my customer I wasn’t going to be processing and payments through Pay Simple. My first $5,000 was cancelled. They never took money from my customers account. No money was ever deposited into my account, but they then deducted $5,000 from business account for a transaction that never took place. I’ve called them a number of times but no one ever responds. Do not give this company your bank account info, they will help themselves to your money. Hopefully my bank will treat this as bank fraud. I left them one star as it was not possible to post this without giving them at least one.

The terms and conditions of a merchant agreement will convey a provider’s policy on fund holds. Regardless, circumstances like that referenced above are especially frustrating for merchants. Understanding how to resolve a fund hold is imperative to avoid situations like these.

A “B” Performance

Taking these figures into account, we have slightly adjusted PaySimple’s rating to a “B” according to our rating criteria.

How has PaySimple treated you? Tell us about it here!

Response from PaySimple

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Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates Yes
Discloses All Important Terms No

Incomplete Rate Quotes

The only strike against PaySimple in this category is the way that the company quotes processing rates on its website. As of this review, the website states that the transaction fee for VISA, MasterCard, and Discover is “as low as 2.49% + $0.29” per transaction. This is a misleading rate quote because it only states the Qualified rate and fails to disclose the Mid-Qualified and Non-Qualified downgrade fees that the company charges. In some cases, these downgrade fees can add as much as 2% to the transaction fee and often affect more than 50% of a merchant’s transactions. Therefore, quoting the Qualified rate without quoting the Mid- and Non-Qualified rates is considered a form of deceptive marketing according to our criteria.

Some Sales Complaints

Other than the rate quoting issue, this reviewer found no other uses of misleading or deceptive marketing tactics. However, a handful of merchants have publicly reported that their overall costs are much higher than what was represented to them during signup. If you have had a similar experience, you can eliminate hidden fees with a third-party statement audit.

Did you get what you expected from PaySimple? Tell us why, or why not.

Response from PaySimple

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PaySimple Marketing Example

PaySimple Logo

Our Opinion of PaySimple

A Better-Than-Average Payment Processor

Overall, PaySimple appears to be a solid performer. There is a little confusion on whether or not the company locks merchants into a service agreement, and it appears that the company is now a reseller of North American Bancard contracts. PaySimple’s website also fails to disclose its downgrade fees along with its Qualified rates quotes. The company can improve its rating in this review by adding more transparency about these issues on its website and preventing future complaints from merchants. For now, merchants are advised to compare the company’s pricing to that offered by top-rated merchant accounts.

We rely on your feedback about PaySimple to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

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34 Reviews Leave Your Review for PaySimple Below

  1. Kyle E Haugen says:

    Terrible that they approved me to process transactions. Then made the decision to hold my funds for 90 days.


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

  2. Fred Schultz says:

    Paysimple charges are way to high, out of line, would never use again. Cheaper to take a cab and go pay the bill. Don’t waist you money, try something else, anything else.


    This post will help: Cheapest Merchant Accounts

    – Phillip

  3. Marsid Sela says:

    Hi I delt with Steven Graham, he’s one of those people that want to hold you back from succeeding in life. Try’s to find dirt on you to not get approved. It took 3 weeks to review my file. I had to call him everyday to follow up with him. I hope no one has to deal with him. Negative person, bad intentions.


    This post will help: 5 Reasons Why Your Merchant Account Application Was Denied

    – Phillip

  4. James Connor says:

    Terrible company. They hold on to your money WAY too long. Poor customer service. Feels like a one person operation


    From The Editor
    This Post Might Help: How to Make Your Payment Processor Release Your Money

  5. Jennifer says:

    Buyer beware. PaySimple is a scam. PaySimple told me it would cost 2.39% per transaction but after all these random fees it ends up being 15% of my income every month. Even better is PaySimple says once a fee has been charged a refund is impossible. Paysimple is a huge scam.


    From The Editor
    This Post Might Help: Let Us Eliminate Fees From Your Contract For You

  6. Steve M says:

    Bad Choice! This company will let their processors suck the precious life out of your small business. Draconian terms only benefit them. Don’t be fooled!

  7. J. Kit says:

    I was looking at 2CO in Ohio or PaySimple for a payments online processor. Thank you for reviewing their company! and again, Thank you for posting these consumers experiences. Based on what Ive been reading Ive made my decision, and I feel more secure in my choice. Thanks!!!

  8. John Richards says:

    I’m so sorry I didn’t see these reviews before signing up with Paysimple. They are holding 34,000.00 of our money for no reason or warning. We get a different answer every time we call their award winning support team. their go to answer is ” I don’t know “. I’m afraid I will have to pursue legal action against them, we have no choice. This company should not be allowed to be in business, they do nothing that they’re paid to do. I have been in business over 20 years and never came across a company this bad. What they have done to us is criminal behavior.

  9. Sanjib pant says:

    Hi
    i used paysimple for my online business and everything was fine until i received one dispute. One dispute ruined everything. Paysimple has got my fund on hold which is about $5000 and when i try to get in touch with paysimple for knowing more about dispute and how can i fight it back they never have straight answer to my question and say my payment processor is NAB and asks me to contact them then when i contacted NAB they said they have no details about dispute and i should contact global payment for chageback info and since then i am wondering around. 2nd thing from the hold amount i tried to refund some customers and when i refunded from paysimple portal by logging in , my customers received the refund but paysimple didn’t refund from holding amount but refunded from my bank account and still they are holding $5000 so now i m in lose of more 1500 which i refunded. Now i need to know how long will it take when they release the fund they are holding with them.

  10. pratik says:

    i was finding a payment gateway for my business.is paysimple a secure payment gateway??

  11. george says:

    This company is horrible. The very first day that I use them, they freeze my accounts. If you like getting paid for your work, do not use PaySimple!

    1. PaySimple says:

      Hi George,

      We’re sorry to hear of your frustration and know that sometimes the underwriting process can be stressful. Whether we’re lucky enough to keep you as a customer or you decide to look for a different solution, you may find this article about underwriting helpful: https://paysimple.com/blog/merchant-account-underwriting/
      Additionally, this A-Z guide can be helpful as it simplifies industry jargon:
      https://paysimple.com/content/merchant-account-guide-a-to-z.html

      -The PaySimple Team

  12. Joe Cunningham says:

    Paysimple is a bit of a sham company that brings you in with promises of quick easy processing then turns you over to a bank that does the processing and the bank will charge your customers then withhold funds from you. This is just another scam operation with pay simple signing you up and skimming off the top of your funds which both they and the bank collect immediately, them holding your funds from you. I have done business with many processors and still do in my other businesses, the reason I chose this company is because of the recurring payment program and right now my customers are getting charged but my funds are being with held. I would recommend you do not do business with this company if you want to get paid. They are a rip off

    1. PaySimple says:

      Hi Joe, we’re sorry to hear that you did not have a good experience with PaySimple. We serve our customers as a payment gateway and partner with processors to set up businesses with merchant accounts (a common partnership among payment gateway software companies). The underwriting process, while it can be a bit of work on the frontend, pays off in the long term because we do our best to make sure you are paired with the best processor for your business. No matter what payment partner you choose, you may find this resource helpful, https://paysimple.com/blog/merchant-account-underwriting/ – PaySimple Team

  13. Sarah W says:

    Do NOT use PaySimple. I requested to be approved for $X per transaction. I was clear that all deposits would be this amount. I was told this was fine and we arranged for 50% of our yearly billing to be set-up. Once we began transactions, I was told the PaySimple rep that I had originally spoken with had advised underwriting that our clients payments would be 12.5% of what they actually would be. I was told their processors could not underwrite our larger amount. I was then told that they would find another underwriter that would be able to do this. Next, while I was gathering additional paperwork requested by PaySimple, I received an email from a PaySimple rep that they had closed our account. I then find out that our first transaction now cannot be refunded to our client because our account has been closed. Instead, the original underwriter would hold onto the deposit for 6 months and then they would send me the clients money. During these 6 months, I will not have access to the funds, nor will this money gather interest for me. This is the resolution after countless phone calls and dozens of emails. If the original person I spoke with had told the underwriters that our deposits would be the amount I told them, I would have then been told that they could not help me. PaySimple put me and my business in a terrible position and wasted hours of my time. Do NOT use PaySimple.

    BTW- I am a 1st time online reviewer of any service or product.

    1. PaySimple says:

      Hi Sarah, As a software company we provide the payment gateway, customer database, and invoicing to our customers while working in conjunction with different credit card processors. While it is up to the credit card processors to place holds, we do try to do everything we can to work with our customers through the underwriting process. As you search for the right fit for your business you might find this article helpful regarding the underwriting process https://paysimple.com/blog/merchant-account-underwriting/ – PaySimple Team

  14. Kerry says:

    PAYSIMPLE is a JOKE!!! I do freelance online advertising and everything was fine for the first 6 weeks then all of a sudden I am told my account is frozen, as well as the money they owed me, until I go through an underwriters review with NAB. I gave them the info they requested and after the review they closed my account- the reason was due having a “high risk” business model- the problem I have is they knew what I do and it was not a secret so I should not have even been allowed to use them if they already knew I fell under this classification- but they allowed me to use them then say I will now have to wait 180 days to get my money in case of any chargebacks. This company is a scam & a joke! who tells you that you’re ok then 6 weeks later tell you you’re not ok??? In the meantime they have my money earning them interest and I now have to wait until the holidays to see any of it- I wish I had reviewed them first and I feel stupid that I didn’t – but knowing what I know now I strongly advise to stay away from them if you need an ACH processing co. DON’T USE THEM YOU HAVE BEEN WARNED!!!!!!!

    1. Hi Kerry – Thanks for sharing your experience and we are sorry that this payment processing partner has caused you problems. We would like to see if there are alternatives and what we can do for your business — give our customer service team a call at 800.466.0992 to talk more specifically about your account.

      Thanks, PaySimple

      1. Sarah W says:

        Kerry, I wish I had seen your review before signing-up with PaySimple. I had an extremely similar experience. Do NOT use PaySimple. They are also holding my funds for 180 days, through no fault of mine.

  15. Kris says:

    These are scammers and thieves! Run the opposite direction!! They take money you process through them and then place your account on hold and supposedly email you about it…no email ever happens. They then tell you they will audit you and require information on your customers so they can call and harass them. Then you are told that processing may take 180 days. These people are thieves! They will tie up your money and charge you fees as you sit and wait for them to resolve the problem they created. This is no way to run a business! Avoid them at all costs!

    1. PaySimple says:

      Hi Kris,
      Thanks for sharing your feedback. For security/privacy reasons, we don’t want to divulge anything about your account on this forum, but are happy to resolve any issues or questions by giving our Customer Experience team a call at 800.466.0992. A representative will be on the phone with you in minutes to answer any questions.

      Sincerely,
      Audrey Norwood
      Senior Manager, Customer Experience

      1. Kris says:

        We have called your company and spoken to people there repeatedly. Each time there is something more that is missing or something more you need that the last person forgot to mention and that is why you have not processed our issue at that point. There is alway another issue as to why you are withholding money that is not yours!!!! So we are in contact with you, for all the good it is doing.

  16. Bad Customer Support says:

    BUYER BEWARE!!

    This company lies to it’s customers and promises services that they don’t offer. I tried to cancel our account within the 30 day trial period and they not only didn’t issue me return on my payment but charged me for a SECOND month! I’ve been fighting with them to return our money and they simply are so inept at their own billing that they can’t get our return processed. Horrible company, Horrible customer service. Stay away from pay simple!

    1. PaySimple says:

      We are sorry to hear you didn’t have a positive experience with PaySimple and appreciate you taking the time to share your thoughts. While we don’t currently offer a free trial, we want to work with you to resolve the issue you are having. Based on your comments, we believe you are already working with our team but, if not, we’d like to start the conversation. Please give our Customer Experience team a call at 800.466.0992 so that we can talk about your account specifics.

  17. NS says:

    We signed up with Paysimple back in June. Everything seemed great until we noticed that our credit card payments are being held and not reaching our bank account. We then noticed weird fees applied to our account and transactions. We opened a support case and inquired why the money was being help. The support specialist said that the credit card processor NAB needs more information before releasing the funds. We provided all the requested information and were very patient with the entire process. We were then asked to provide more sensitive information and wait for a response from NAB. The response never came so we followed-up with the support folks at Paysimple and NAB only to receive an e-mail back saying that NAB has declined to be our credit card processor with no explanation. We then e-mailed and called but heard no response. Then we receive an e-mail stating that it would take up to 180 days to have the funds reimbursed to our clients. In short we sent an e-mail with a request to reimburse our clients and cancel our account. We still have not received a response and are dealing with all the issues, it has been 3 months of terrible service. We have since apologized to our own clients and went with QuickBooks online. PaySimple is clearly a scam and we will be pursuing legal action. Stay away from PaySimple.

    1. PaySimple says:

      Thank you for sharing your experience; we’re so sorry to hear about your frustrations. We keep very detailed notes on all of our merchant interactions, and we were able to locate and review your account. Our Customer Experience team has reached out via phone and email throughout the week but unfortunately, it doesn’t look like we’ve been able to connect with you. Please give our team a call and we are more than happy to help any way we can.

      1. Jake says:

        We had the EXACT SAME issue. PaySimple is a SCAM. Report them to the FTC and file a complaint with the BBB. I have been contacted before about a possible class action suite against them, which you can bet I will be participating in. They are thieves. Go with QuickBooks Online. It is SO much cheaper, pricing is straightforward, there is no ridiculously extensive underwriting you have to go through, AND they actually give you your money. (some readers may think we are exaggerating what has happened, but I assure you, it has been MONTHS and NAB/PaySimple still has our money. Oh, and they won’t even refund what they’ve charged us, despite not actually providing any services. Not just a bad company, not just bad service, it literally meets the definition of a SCAM.

        1. PaySimple says:

          Hi Jake – Sorry to hear that you are frustrated. We have a high rating with the BBB and pride ourselves on providing a comprehensive SaaS solution to manage customers, billing, and cash flow reporting, in conjunction with payment processing through NAB (as well as other partners as dependent on our customers’ needs).

          We’d like to resolve the issue you are facing and speak with you more specifically about your experience. Give our customer service team at a call at 800.466.0992 ext 2 or send an email to care ‘at’ paysimple.com referencing this site.

          Thanks,

          Kristin, Director of Acquisition

  18. Bill F says:

    Let me first preface this comment with this: I have been processing credit cards with various merchants since 1996.. I have never had any issue until I found Paysimple..

    Paysimple is the worst.. #1 They quote fees that they never give you. ..#2 on the 2nd day I processed with them, they decided they didnt like my business (i gave full disclosure up front) .. and told me i could no longer process through them. I could either refund the customers or have the money held fro 180 days. I of course chose to refund.

    I just received a statement from pay simple they charged me 897.78 for processing fees..

    They enticed to sign up with them… quoted me a fake fee schedule…. cancelled my processing after 48 hours… charged me almost $900 for nothing..

    my Paysimple review: Pay Simple is a bunch of thieving scammers, do not use them.. EVER!!!

  19. rf says:

    tried to cancel and they needed me to fill out a form after endless emails and phone calls.

    in order to fill out the form they needed certain details WHICH I COULD NOT GET SINCE I CANNOT LOGIN TO MY ACCOUNT. this delayed the cancellation for 2 months

    EXTREMELY FRUSTRATING

    HORRIBLE SERVICE. EXTREMELY FRUSTRATING. SCAM

  20. Jim says:

    We had a problem getting set up on PaySimple. Full disclosure, we are a new business and were transparent about that from the outset to PaySimple. We provided a lot of personal and business sensitive information including bank statements and authorized test transactions. We were told the process would take 2-5 days. Nearly two weeks later, having delayed on sending invoices which were timely, we were told that due to our new business stature our invoicing would be limited to $5,000 per invoice and could not invoice same client more than bi-monthly. We have one client paying us $25,000 a month and decided to invoice them for partial to mail to us and were intent to use PaySimple for two more $5,000 ones. The next day we were told to limit invoicing to $1,500 per transaction and were told to wait for our final approval to be processed in the next day. The next day we were told PaySimple needed to decline us as clients unless we personally exposed our credit and guarantee as business owners. This seemed like and odd request and we declined. I did ask PaySimple about this: we are the receivers and not the payers, so why the need for our personal credit to be involved?

    Here is the disappointing conclusion: PaySimple is not a real company, it is a conduit firm that contracts with another payments system and they are beholden to the underwriting requirements of the “real” payments and receivables firm they sub-contract their entire business operations functions to. In essence, the underwriter was concerned about their credit exposure to us if we were paid by a client and then it was disputed because PaySimple cannot/will not submit its own credit — likely because it is a shell and they have none — and is also unwilling to indemnify anyone using their system and relying on the surety of PaySimple as a payer or receiver of funds.

    This company sounds all great in an advert, but to be candid we are glad we missed on this and went with PayPal. There are always business risks that clients pay late in arrears or not at all, and PaySimple preys on the impression people have that they fix it with direct billing and withdrawals like a scheduled ACH payment for their clients. In truth, their clients are one error, problem or dispute away from having much greater headaches because PaySimple is a shell company with no business credit innards or accountability to their clients. Avoid this firm.

  21. Monica says:

    BEWARE: Paysimple advertises in many sites that they are huge on Merchant Education. This is not even close to being true regarding my experience in a short 30 days with this company, as their merchant education is non-existent. We signed up with http://www.paysimple.com a month ago, and the setup and getting started was a nightmare because there is absolutely NO communication from the beginning that left us clueless as to what is being setup for our company. They do not reveal full disclosure of all rates and fees, who you are processing with, what are the charges, when charges are coming out of your account, who is taking money from your account, and so on. You sign up on their website and they send you an email that you are approved, give you login info to their online payment software, and tell you that you can start accepting credit cards. But they tell you nothing else. We had to call several times to get more information about what is going on. You don’t even sign anything, and they never provide you a full merchant application agreement you can sign and agree to. The only thing they provided us was a blank 1 page PDF doc with a list of about 10 fees, and it is not complete, no company names on it, does not tell us who we are processing with, and does not disclose full rates and fees, and terms and conditions. We then start seeing money debited from our account and we have to initiate a call to ask questions. They will then tell you that you are processing with North American Bankcard as the ISO processing your credit card transactions. We then see withdrawals from our account from global, and we were ready to call our bank to initiate reversals of these charges. We call paysimple and they tell us that global is the processor that NAB uses. So global is the company that is really doing the processing for us, not PaySimple or NAB who are just the middlemen. And we were going to reverse the charges from global because no one ever told us about NAB or Global. We never received a full merchant agreement and contract with full disclosure of the terms and processing rates and fees. NAB then decided to put a hold on $400 of transactions from our company to do a review. We provided signed payment authorization forms from our customers for all of these transactions. It took them 12 days to do their review and release our funds. 3 days later they tell us NAB is closing our merchant account with no explanation. What a waste of time. Why would they approve your account in the first place and let you process credit cards, only to close your account 30 days later after they finally decide to review your account and decide not to allow you to process with them. We spent hours learning their software and setting up recurring billing accounts, only to have the online account locked. They should have declined us from the beginning and just tell you upfront your application is declined. This was a huge nightmare, absolutely no communication, and Paysimple seems to be setup to provide excellent customer service with very friendly customer service, big on merchant education, and so on. But the way they do business, set you up, leave you in the dark of who you are really doing business with, no disclosure of fees, and no explanation of who is taking money from your account, is unacceptable and scares me as a business owner that I was going to close my account with them anyways because I would never be able to trust a company that does business this way, especially when I have to rely on them to process our transactions and whether they would deposit your money or not to your bank account. I would not recommend doing business with PaySimple until they change their policies and practices. This represents a total failure to do good and honest business with merchants. They will probably come back and respond and say something like we are high risk with bad credit or something, but this does not excuse them for everything I described above. And if they have their reasons to not allow us to keep a merchant account, then just decline our application from the beginning and not waste our time, and not let us process with them for 30 days and then close our account. Don’t waste people’s time and money. Communication is a huge failure with Paysimple unless you call and ask many questions, then they will disclose what is really going on.

  22. Rishat says:

    Being misguided from tricky advertising I opened account with Pay Simple company online.
    When I call couple days later to find out about rates representative discovered different fees and interest against advertised online. I asked him to close my account immediately to prevent fee collections. He promised to close it to prevent any further charges from my account. Unfortunately no actions were taken and charges kept accruing. When I found my debit card was charged first monthly fee called them again. In addition they disclosed my information to another company that started collecting their fees along with pay simple. It is nasty thing I ever saw that companies do for their own benefits. No matter how many times I called and sent them emails they kept silent. Meantime this company was collecting fees when I never used any of their services, received no equipment or tools, neither utilized their online services. In three months they eventually agreed to close my account and sent me the form to sign. Nevertheless neither Pay Simple nor another company they disclosed my bank account and info returned a dime. After all I hope I can get this issue resolved and receive full refund for fake service.
    Pay Simple company collected $168.95 in fees from my personal account without my permission and for no service provided. I consider this situation as fraud and willing to escalate this claim to court complaint.

  23. James L says:

    Paysimple seemed nice enough – they were polite on the phone, had great rates, and seemed to be straightforward and easy.

    Well, after a few months of usage, that is simple not the case. They charge huge fees – first is the set monthly fee, then they start adding fee and fee without telling you. They also try to hook you in by saying on their website all transactions are a set fee like squared ($.30 + 2.99% or something like that), but what they don’t tell you is that it’s ONLY for businesses with great credit. The real charge is far above that. I just started my business, and now all the paysimple fees they are charging me add up to around 30% of my monthly revenue. Insane.

    As if that wasn’t bad enough, I just found out they make you pay American Express merchant fee without every telling you. They forwarded my bank account information to American Express to automatically take it out of my bank account without my consent.

    They company is wretched – do not use them. They are deceptive and will say anything to get you to sign up with them.

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