Inovio Overview

*Economic Slowdown Update: U.S. and Canadian businesses may qualify for refunds of certain credit card and debit card processing fees. Visit this page to find out if your business can benefit.

A Subsidiary of North American Bancard

Formerly known as Argus Payments, Inovio is an online payment gateway provider owned by North American Bancard. The company operated independently as Argus Payments until 2014, when North American Bancard acquired it. It was rebranded as Inovio in 2016. It is unclear at this time whether Argus Payments (and, by extension, Inovio) has any connection to Argus Merchant Services. Despite their similar names, they do not share branding, and Argus Merchant Services currently operates without any apparent link to North American Bancard. Most evidence suggests that Argus Merchant Services and Argus Payments are separate entities, but a lack of details about Argus Payments’ ownership and history makes this difficult to confirm.

Location and Ownership

Like Argus Payments before it, Inovio emphasizes that it is a payment gateway provider rather than a conventional credit card processor. However, Inovio does offer integrated merchant accounts through North American Bancard, making its payment processing option indistinguishable from a North American Bancard merchant account. Inovio lists its headquarters as 21650 Oxnard Street, Suite 1200, Woodland Hills, CA, and Conal Cunningham is the general manager and founder of Inovio. Inovio should not be confused with Inovio Pharmaceuticals, a large pharmaceutical company.

Inovio Review Table of Contents

  • Costs & Contract: Inovio appears to be marketed as a product of North American Bancard and will possibly come with North American Bancard’s contract terms.
  • Complaints & Service: Inovio has received fewer than 10 public complaints.
  • BBB Rating: Inovio does not have a profile with the Better Business Bureau at this time.
  • Sales & Marketing: Inovio does not appear to hire independent sales representatives and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Inovio
Are you a decision maker with Inovio? Claim this review.

Products & Services Offered

  • Debit and credit card processing
  • Real-time sales reporting
  • Recurring billing
  • Multi-currency support
  • Virtual terminal
  • Online payment gateway

Types of Businesses Served

  • Retail
  • E-commerce

Our unbiased reviews are supported, in part, by helping you find highly rated merchant accounts. You can learn more here.

Inovio Rates, Fees, and Costs

Key Points

Gateway Fee Undisclosed
Early Termination Fee 50% of Remaining Contract

Custom Pricing Likely

There is very little public information about Inovio’s pricing and fees at this time even though the company does provide its gateway agreement online. The gateway agreement refers to a separate fee schedule to be attached once a fee for their services has been negotiated.

One specific term outlined in the contract is the company’s early termination fee which is 50% of the remaining fees due to Inovio at the time the merchant cancels their contract:

5.5 Early Termination Fee. If client terminates this Agreement prior to the expiration of the Initial Term or any term set forth in the SOW, Client shall immediately pay Inovio, the fees and rates for the Enrolled Services for a period equal to one-half of the time remaining on the Funding Schedule as identified in the SOW.

This may be because the company offers custom pricing to each merchant, or, more likely, it may be that Inovio’s e-commerce solutions are sold as integrated features of North American Bancard merchant accounts. This arrangement would give North American Bancard sales agents a significant amount of leeway to structure merchants’ Inovio pricing and fees.

Terms May Resemble North American Bancard’s

North American Bancard merchants frequently report undisclosed monthly and annual fees and higher-than-expected rates. Inovio’s status as a North American Bancard subsidiary is cause for merchants to read their contracts very carefully, and there is reason to suspect that Inovio’s contract terms would not be competitive with the cheapest merchant accounts.

An “A” For Now

Since there is almost no concrete information about Inovio’s pricing, and there are no merchant complaints about the company’s payment gateway user agreement, we have assigned Inovio an “A” in this section. However, merchants are strongly cautioned to inquire about all potential contract terms set by North American Bancard. If you have any knowledge of the standard Inovio contract (including possible monthly minimum fees or PCI Compliance fees), please leave that information in the comment section of this review.

Are you happy with your Inovio fees? Tell us about them before your go!

Response from Inovio

Are you a representative of Inovio Payments? Add your voice to this section for free!

Inovio Complaints & Customer Reviews

Key Points

Total Online Complaints <10
Live Customer Support No
Most Common Complaint UX Design

Low Complaint Record

We have only been able to find 1 complaint about Inovio’s payment gateway. The basis of the complain detailed issued with the user-design of the platform, leaving no mention of merchant-specified issues. The company’s relatively recent rebranding is the most likely reason for its clean complaint record. However, it’s worth noting that there aren’t any online complaints filed against Argus Payments, either. In all likelihood, Inovio’s payment gateway is probably not going to be a source of frustration for most merchants, but the company’s affiliation with North American Bancard may begin generating complaints in the future.

Inovio Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Inovio. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Inovio Customer Customer Support Options

North American Bancard rates poorly in this section due to reports of long wait times and unhelpful customer support. If Inovio itself does not handle all customer service issues, then Inovio merchants may find themselves dealing with North American Bancard for certain issues. For this reason, new Inovio users are encouraged to ask about what channels of support are available to them. Inovio currently lists a client support email address on its website and no customer support phone number. The addition of a clear, dedicated customer support number would help the company compare favorably to the top-rated providers for great customer service.

Do you have a complaint or testimonial about Inovio? Make your voice heard before you go!

Response from Inovio

Are you a representative of Inovio Payments? Add your voice to this section for free!

Inovio BBB Rating Summary

No Profile Available

The Better Business Bureau does not currently maintain a profile for Inovio. We therefore will not factor a BBB rating into this review.

How has Inovio treated you? Tell us about it here!

Response from Inovio

Are you a representative of Inovio Payments? Add your voice to this section for free!

Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

No Sales Complaints

Inovio appears to market its products primarily in partnership with North American Bancard and through traditional advertising. There is no indication at this time that the company employs independently contracted sales agents to sell its products, and we cannot find any Inovio complaints that accuse the company’s sales team of unethical conduct.

Review Terms Carefully

Inovio’s focus on e-commerce technology means that it has less incentive to push unsavory merchant account contract terms on merchants than traditional merchant account providers. That having been said, North American Bancard has a poor reputation when it comes to rate quoting and fee disclosure. Inovio merchants should therefore clarify the terms of their contract with the company that is supplying the merchant account, especially if that company is not Inovio. If you suspect that you have had undisclosed fees added to your Inovio contract, we recommend seeking a third-party statement audit to eliminate hidden charges.

Did you get what you expected from Inovio? Tell us why, or why not.

Response from Inovio

Are you a representative of Inovio Payments? Add your voice to this section for free!

Inovio Logo

Our Opinion of Inovio

A Solid Payment Gateway

Inovio rates as a reliable payment gateway provider according to all available information. The company’s affiliation with North American Bancard is a red flag, especially because NAB rates poorly compared to the top overall providers, but we have so far found zero evidence of dissatisfaction among Inovio merchants. Our rating will be subject to change as more merchant feedback becomes available.

We rely on your feedback about Inovio to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

Submit a Statement

  • Accepted file types: jpg, png, pdf, xls, xlsx.

No Reviews Yet Leave Your Review for Inovio Below

Leave a Review for Inovio

Your email address will not be published. Required fields are marked *

Please do not use profanity or ALL CAPITAL LETTERS in your review. Reviews must provide a detailed account of your experience. By submitting a review or comment to CPO, you are agreeing to our Comment Policy.