Overview
In this review of Electronic Payment Exchange (EPX), a subsidiary of North American Bancard, we'll highlight its payment processing services, including credit and debit card processing, ACH payments, POS systems, and virtual terminals. We'll look at EPX's merchant services, focusing on features like recurring payments, chargeback management, fraud prevention, and e-commerce solutions for online businesses.
We'll evaluate EPX's customer reviews, discussing both positives and negatives, and explore any legal concerns related to their parent company. Additionally, we'll assess EPX's customer support options and provide insights into their fees, rates, and contract terms.
This review will cover the pros and cons of using EPX, offering a balanced view for businesses considering their services. Our goal is to give readers a clear and comprehensive understanding of Electronic Payment Exchange, helping potential clients make informed decisions.
About Electronic Payment Exchange
Electronic Payment Exchange is an international merchant account provider that serves a wide range of business types. Launched in 1979, the company also operated under the name of Phoenix Payment Systems before Phoenix's assets were fully absorbed by EPX. Electronic Payment Exchange is branded as a North American Bancard company. According to an employee's comment below this review, this means that EPX is a processing platform owned by North American Bancard, and that North American Bancard representatives board their merchants to the EPX platform.
![](https://www.cardpaymentoptions.com/wp-content/uploads/2024/07/ElectronicPaymentExchange-homepage.webp)
Electronic Payment Exchange Products and Services
Payment Processing
Electronic Payment Exchange provides payment processing solutions for businesses, including credit card, debit card, and ACH payments. Their offerings include POS systems, mobile payment solutions, and virtual terminals, all designed for speed, security, and reliability.
Merchant Services
Electronic Payment Exchange offers various merchant services to help businesses manage payments and mitigate financial risks. These services include recurring payments, chargeback management, and fraud prevention tools. They also provide customized payment solutions to address the specific needs of individual businesses.
E-commerce Solutions
Electronic Payment Exchange delivers e-commerce solutions that enable businesses to sell products and services online and accept payments through their website. Their platform is user-friendly and integrates seamlessly with existing websites, featuring tools for fraud prevention and chargeback management to protect against financial losses.
Virtual Terminal
Electronic Payment Exchange offers a virtual terminal solution for businesses to accept payments over the phone or through mail orders. This user-friendly solution provides the flexibility to accept payments from any location.
Ted
TRYING TO RESOLVE ISSUE FOR OVER 2 YEARS……… NO CUSTOMER SERVICE
Lori
Since October 2023 til January 2024 EPX was taking money from my account called them every month. 4 months to be exact they kept saying we are sorry you experienced this Tyler Endres lied said he was w EVO which is my merchant for 3 yrs now. No deposits just processing fees how is that a merchant and explain why they won’t give my money back it’s over 400.00 plus my over drafts they caused.
Anonymous
Yeah, I used to work for a company owned by North American Bancard… Toxic culture and nepotism. The owner of NAB appointed his nephew as the president (a lawyer) instead of the person who actually deserved the role.
Working for that company was decent before October 2014… It after that they did a the “money grab” and raised were accepting garbage-ass merchant accounts and shifty sales reps/sales offices. Probably still doing it. They layed most their employees off in 2019. By the time we all left, it was a circus.
I wouldn’t recommend any company North American Bancard, Marc Gardner, or Adam Mcdonald are associated with.
Horrible business practices and toxic environment for employees.
Doug Spears
Back in May of 2019 we called and cancelled this company’s service because they almost doubled out merchant rate. Almost 14 months later we discovered that they were still taking a monthly fee out of out account even though we cancelled their service. When we contacted them we were told that we never sent in a written cancellation, even though we cancelled over the phone. I reluctantly excepted this because we should have been keeping a better eye on our account and not let it go on for so long. So now its Nov 2020, 4 months after officially getting them to stop stealing for us and they have taken out $895. When I called we were told that it was because we never returned a card scanner, that was never mentioned when we cancelled the service. They said that an email was sent explaining to send it back, however when we checked email history we never received an email from them. The represented that we were given 10 days to return it after cancellation and now it was to late. DO NOT USE THIS COMPANY, The biggest crooks in the merchant business, and that saying something.
Teresa Smith
A representative for this company fraudulently opened a merchant services account for our organization several months ago. We alerted the company that the documentation was fraudulent and signatures were forged. The company acknowledge this and closed the account. Today we see that $895 has been taken out of our checking account because of equipment not being returned. They state that the equipment was sent to the agent (crook) and not us. We’ve called in and are being told they can’t just give our money back. We have never initiated or had any “legal” relationship with this company. We have NEVER provided our checking account info to them and NEVER given approval to add or deduct anything from our account. Now they say we have to wait to see “if” they can refund our money. This is insane and in my opinion illegal. They should go after the rep and not our innocent company. Unbelievable this company insists on following “policies” even though they acknowledge this as a “rare” and unusual situation. Terrible response to this clear error on their part. Will update if issue gets resolved either way.
This post will help: Cancelling a Merchant Account Without Paying a Fee
-Phillip
sartaj s nanan
Trying to switch my bank information from Feb 06th, and they updated wrong routing no, from march 03rd to march 08th the transactions are missing, got a email on march 15th that they got the money back and will process back to account as of now still awaiting…the customer service is very bad..and they will say they will call back and they won’t…one customer representative name Aliana…even said why you are calling again and again ..
adil
i signed with this company representing (casablanca quick mart) i just strated, i was looking for lowest cost so i can offer to my customers the best price and service. the sales agent told me that there is no contract no cancellation fees. after few months , i found out that they are over charging me. when i called to cancel, the customer service starts raising his voice on me trying to stop me even from complaining plus he told me that i have to pay $1000.00 cancellation fees. doing business supposed to be about trust, but these companies are building their business on cheating on companies that want to assist in the development of our country.
i guess, i m new to business and dealing with these companies is a nightmare.
to whom seen this, never trust this company. most of them they will put a link to the website that has the agreement, that will extremely shock you, as i m shocked now! hhhh. but i ll fight it.
again, no matter what the agent says, have him send you the the full agreement before you sign.
http://www.myresourceportal.com/agreement
John Anthony
EPX is a processing platform that is utilized by North American Bancard and their sales contracts and tactics are the same old. Hefty ETF fees, hidden $99 “setup fee” etc etc.
Anonymous
I am an employee and just want to clarify EPX’s relationship to North American Bancard. EPX is the processing platform and is owned by North American Bancard. NAB merchant accounts are boarded to EPX as a processing platform. EPX DOES NOT resell NAB, it’s the other way around.