Home > Processor Research > Electronic Payment Exchange

Is EPX a Good Fit? An In-Depth Review of EPX Services

Author:
Updated:
Maintained Since: February 5, 2013

We take our role in providing guidance and education regarding the card payment industry very seriously. At our own expense, we have vigorously defended our right to continue expose unethical and predatory practices in the industry, successfully defeating every attempt to silence us. However, fending off frivolous lawsuits is costly. To sustain these efforts, one of the ways we generate revenue is through affiliate partnerships with ethical providers. This means that some of our outgoing links connect business owners to trustworthy, low-cost payment processors, which is what most of our readers seek. We see this revenue channel as a win-win-win for everyone involved. Business owners find good processors, processors get good clients, and we are able to continue to provide a valuable service to the small business community. We also recommend and link to many services that do not compensate us. Our priority is to guide you to the best solutions for your needs, regardless of potential revenue. If you have questions, please feel free to contact us.

All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

Electronic Payment Exchange
Rating
D
2.9/5
full starfull starempty starempty starempty star
Leave User ReviewCompare Ratings

Pros

Easy integration
Fast transaction processing
Secure data handling

Cons

Tech glitches possible
Potential service fees
Requires internet access
Limited customer support
Complex contract terms

Overview

In this review of Electronic Payment Exchange (EPX), a subsidiary of North American Bancard, we highlight their payment processing services, including credit and debit card acceptance, ACH payments, POS systems, and virtual terminals. We examine their merchant solutions with features such as recurring billing, chargeback management, fraud prevention, and e-commerce tools for online businesses. Our analysis considers both positive and negative customer reviews while also addressing legal concerns tied to their parent company. We assess EPX’s customer support, fees, rates, and contract terms to give a balanced view of the pros and cons. This review provides businesses with a clear understanding of EPX’s services and reputation to help potential clients decide whether the company is the right fit for their needs.

About Electronic Payment Exchange

Screen Capture of Electronic Payment Exchange Homepage
Electronic Payment Exchange Homepage

Electronic Payment Exchange is an international merchant account provider that serves a wide range of business types. Launched in 1979, the company also operated under the name of Phoenix Payment Systems before Phoenix’s assets were fully absorbed by EPX. Electronic Payment Exchange is branded as a North American Bancard company. According to an employee’s comment below this review, this means that EPX is a processing platform owned by North American Bancard, and that North American Bancard representatives board their merchants to the EPX platform.

Products & Merchant Services

Payment Processing

Electronic Payment Exchange provides payment processing solutions for businesses, including credit card, debit card, and ACH payments. Their offerings include POS systems, mobile payment solutions, and virtual terminals, all designed for speed, security, and reliability.

Merchant Services

Electronic Payment Exchange offers various merchant services to help businesses manage payments and mitigate financial risks. These services include recurring payments, chargeback management, and fraud prevention tools. They also provide customized payment solutions to address the specific needs of individual businesses.

E-commerce Solutions

Electronic Payment Exchange delivers e-commerce solutions that enable businesses to sell products and services online and accept payments through their website. Their platform is user-friendly and integrates seamlessly with existing websites, featuring tools for fraud prevention and chargeback management to protect against financial losses.

Virtual Terminal

Electronic Payment Exchange offers a virtual terminal solution for businesses to accept payments over the phone or through mail orders. This user-friendly solution provides the flexibility to accept payments from any location.

Customer Reviews & Sentiment

Insights into Electronic Payment Exchange Reviews

A thorough review has uncovered a modest number of negative Electronic Payment Exchange reviews, with none categorizing the company as a scam or ripoff. A notable complaint mentioned Electronic Payment Exchange having similar operations and pricing to North American Bancard. Other feedback expressed dissatisfaction with customer support, describing interactions as unhelpful or rude. While Electronic Payment Exchange has managed to maintain a low complaint volume, the nature of these grievances suggests areas for potential improvement in customer relations. We encourage you to share your Electronic Payment Exchange experiences in the comments section below.

Assessing Electronic Payment Exchange Customer Support

Electronic Payment Exchange offers a variety of support options, including a dedicated phone line for customer assistance and email support. However, based on the feedback received, Electronic Payment Exchange does not yet meet the standards of the best merchant account providers for customer service.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop1
BBB Rating1.19
Our Rating2.9
Average Rating2.04

PaymentPop Rating for Electronic Payment Exchange

Negative Feedback

It seems that Charging $895.00 over the machine is standard practice, and they hope you are late in returning the machines. We had 2, of which we canceled. I was told by a representative that there is no cancellation fee and that you can cancel anytime. I will even pick up your equipment. of which she now says, “She is not an Uber driver” I can not help but think as a sales rep, what if they want to come back and do business with me, I have a moral code to stand behind my word in following thru with what I said! I have no email on instruction to reurn eqiptment, recieved no letter. I see many complaints on this company on the same issues, charging 1000’s of dollars. DO NOT DO BUSINESS WITH THEM. THEY ARE UNETHICAL IN THE END, I am now left with the burden to dispute charges with my bank.

Positive Feedback

There are no positive reviews published about Electronic Payment Exchange on the PaymentPop website.

Electronic Payment Exchange BBB Rating

Electronic Payment Exchange (as North American Bancard) is accredited by the BBB since 5/4/2001 and holds an “A+” rating. The company has been in business for 38 years. It has an average customer review rating of 1.19/5 stars based on 52 customer reviews. There are 114 customer complaints closed in the last 3 years, with 37 complaints closed in the last 12 months. Common themes in the reviews and complaints include issues with billing, customer service, and contract terms.

Negative Feedback

This company charges you even when cancel, I had two different location using their card processor, we cancelled and returned terminals and still kept charging monthly and also charged thousands of dollars for the terminals even with proof of cancellation and returned items.

Do not do business with this company. They will lock you into a contract that contradicts the terms they offer. Once you discover that their payment hardware and software is unreliable, they will charge you hundreds of dollars to terminate the account, claiming that the contract includes a hefty early termination fee on a years-long contract despite telling you in writing that there’s no cancellation fee and that you are never locked into a contract.

Positive Feedback

There are no positive reviews published about North American Bancard on the BBB website.

Processing Rates & Fees

Partnered With an “F” Processor

Limited information is available about the standard Electronic Payment Exchange (EPX) contract. Marketed as an all-in-one direct processor, EPX might offer modified versions of North American Bancard contracts, being a subsidiary of North American Bancard. Comments suggest that EPX possibly mirrors North American Bancard’s contract terms and pricing, which typically start at 1.69% with a pay-as-you-go rate of 2.69%. However, EPX advertises rates as low as 0.29% on its website.

Virtual Terminal and Payment Gateway Pricing

EPX promotes its virtual terminal and payment gateway services but doesn’t disclose pricing. As a North American Bancard reseller, EPX likely offers e-commerce contract terms similar to theirs. North American Bancard provides various gateway options, including Authorize.Net and USAePay, with pricing varying based on the chosen gateway. Additional EPX rates and fees, including gateway fees, technical support fees, batch fees, and transaction rates, may apply to these e-commerce services.

Liquidated Damages

North American Bancard’s standard 36-month contract includes a Liquidated Damages Early Termination Fee, automatically debited upon service cancellation. This fee often equals the remaining monthly fees for the contract duration, with a minimum of $295. Some clients have reported hefty cancellation fees amounting to thousands. Additionally, early termination of leased equipment may incur additional EPX fees.

Contract Complaints

Two complaints highlight unfavorable EPX contract terms, one citing a $1000 cancellation fee and the other mentioning an undisclosed early termination fee and a $99 setup fee. These terms are not competitive compared to the cheapest merchant accounts. Business owners are encouraged to share insights into the standard EPX merchant agreement. We also recommend reviewing our list of the best merchant accounts.

Lawsuits & Legal History

Electronic Payment Exchange itself has not faced any direct lawsuits or FTC complaints. However, its association with North American Bancard, a company with a notable legal history, including a lawsuit involving allegations of racketeering and unfair business practices, and several TCPA violations, might raise concerns. These incidents include a significant legal dispute involving CP Direct and allegations of sexist workplace culture in a lawsuit filed in 2020. Recent years have seen North American Bancard settling various lawsuits, including a notable TCPA violation case in 2021. If you possess additional details about these cases, particularly their resolutions, please contribute this information in the comments below.

Employee Reviews & Sales Practices

Marketing Through North American Bancard

Electronic Payment Exchange appears to market itself through North American Bancard’s independent agents as well as an in-house sales team and various partnerships. There is no indication that the company directly employs independent agents at this time, and we are currently able to locate only one negative Electronic Payment Exchange review that accuses the company’s sales team of nondisclosure. This compares favorably to our list of best credit card processors. One Electronic Payment Exchange complaint mentions a hidden $99 setup fee and does not seem to highlight any specific unethical behavior. If you suspect that you are being charged undisclosed Electronic Payment Exchange fees, we recommend seeking a free third-party statement audit.

No Deceptive Quotes

Electronic Payment Exchange does not appear to engage in deceptive advertising strategies in its official materials. Despite the fact that Electronic Payment Exchange is owned by North American Bancard, we will score it independently of its parent company and award it an “A” in this category.

Electronic Payment Exchange Competitors

Compare Electronic Payment Exchange to competitors that earned top marks.

Host Merchant Services logo
Pricing
Helcim logo
Pricing
CDG logo
Pricing

Bottom Line

Electronic Payment Exchange is currently rated as a reliable credit card processing provider, based primarily on the scant number of complaints received, which suggests a positive service quality. However, specific details regarding the company’s sales tactics, contract terms, and customer service remain under-documented, leaving some aspects of its operations unclear. The absence of widespread complaints is a promising sign, yet the true measure of the company’s customer satisfaction and service efficacy will become more apparent as more detailed feedback becomes available.

The company’s association with North American Bancard—a provider known for receiving poor ratings—warrants cautious scrutiny by prospective clients. This affiliation suggests that potential customers should be particularly diligent in reviewing the contract terms offered by Electronic Payment Exchange. The company’s rating is considered provisional and could change with the emergence of additional, substantive information about its business practices. Clients are strongly encouraged to thoroughly review all contractual details and to compare them against those offered by top-rated merchant account providers to ensure they are making an informed decision.

Read Actual User Reviews

See User ReviewsWrite a Review
All user reviews have been moved to our partner, PaymentPop.com

Contact Electronic Payment Exchange

Contact & Customer Support
CEORay Moyer
Headquarters250 Stephenson Highway Troy, Michigan
Toll-Free Customer Service(866) 581-5239
Sales Inquiries(877) 202-7001
Partnership Opportunities(877) 891-9386
Websiteepx.com