Electronic Payment Exchange Reviews & Complaints

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How did they treat you? ▼

Pros & Cons
Pros: Cons:
Easy integration. Tech glitches possible.
Fast transaction processing. Potential service fees.
Secure data handling. Requires internet access.
Wide compatibility. Limited customer support.


In this article, we explore Electronic Payment Exchange (EPX), a subsidiary of North American Bancard, highlighting its services in payment processing, including credit/debit card processing, ACH payments, POS systems, and virtual terminals. We'll examine EPX's merchant services, focusing on their features like recurring payments, chargeback management, and fraud prevention, as well as their e-commerce solutions tailored for online businesses.

A critical aspect of our analysis is the evaluation of EPX's customer reviews, discussing both positives and negatives, and exploring any legal concerns linked to their parent company. We also assess EPX's customer support options and provide insights into their fees, rates, and contract terms.

This article explores the pros and cons of using EPX, offering a balanced view for businesses considering their services. We aim to provide readers with a concise yet comprehensive understanding of Electronic Payment Exchange, ensuring informed decision-making for potential clients.

About Electronic Payment Exchange

Electronic Payment Exchange is an international merchant account provider that serves a wide range of business types. Launched in 1979, the company also operated under the name of Phoenix Payment Systems before Phoenix's assets were fully absorbed by EPX. Electronic Payment Exchange is branded as a North American Bancard company. According to an employee's comment below this review, this means that EPX is a processing platform owned by North American Bancard, and that North American Bancard representatives board their merchants to the EPX platform.

Electronic Payment Exchange Payment Processing

Electronic Payment Exchange offers payment processing solutions for businesses, including credit card processing, debit card processing, and ACH payments. They provide a variety of payment processing options, including POS systems, mobile payment solutions, and virtual terminals. Their payment processing services are designed to be fast, secure, and reliable.

Merchant Services

Electronic Payment Exchange provides a range of merchant services to help businesses manage their payments and reduce the risk of financial loss. These services include recurring payments, chargeback management, and fraud prevention tools. They also offer customized payment solutions to meet the unique needs of individual businesses.

E-commerce Solutions

Electronic Payment Exchange offers e-commerce solutions that enable businesses to sell their products and services online and accept payments through their website. Their e-commerce platform is designed to be easy to use and integrate with existing websites. This service also includes fraud prevention and chargeback management tools to protect businesses from financial losses.

Virtual Terminal

Electronic Payment Exchange provides a virtual terminal solution that enables businesses to accept payments over the phone or through mail orders. This solution is designed to be easy to use and provides businesses with the flexibility to accept payments from anywhere.

Electronic Payment Exchange Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Insights into Electronic Payment Exchange Reviews

A thorough review has uncovered a modest number of negative Electronic Payment Exchange reviews, with none categorizing the company as a scam or ripoff. A notable complaint mentioned Electronic Payment Exchange having similar operations and pricing to North American Bancard. Other feedback expressed dissatisfaction with customer support, describing interactions as unhelpful or rude. While Electronic Payment Exchange has managed to maintain a low complaint volume, the nature of these grievances suggests areas for potential improvement in customer relations. We encourage you to share your Electronic Payment Exchange experiences in the comments section below.

Legal Overview of Electronic Payment Exchange

Electronic Payment Exchange itself has not faced any direct lawsuits or FTC complaints. However, its association with North American Bancard, a company with a notable legal history, including a lawsuit involving allegations of racketeering and unfair business practices, and several TCPA violations, might raise concerns. These incidents include a significant legal dispute involving CP Direct and allegations of sexist workplace culture in a lawsuit filed in 2020. Recent years have seen North American Bancard settling various lawsuits, including a notable TCPA violation case in 2021. If you possess additional details about these cases, particularly their resolutions, please contribute this information in the comments below.

Assessing Electronic Payment Exchange Customer Support

Electronic Payment Exchange offers a variety of support options, including a dedicated phone line for customer assistance and email support. However, based on the feedback received, Electronic Payment Exchange does not yet meet the standards of the best merchant account providers for customer service.

Contact Information for Electronic Payment Exchange

  • (866) 581-5239 – Toll-Free Customer Service
  • (877) 202-7001 – Sales Inquiries
  • (877) 891-9386 – Partnership Opportunities

Further Support Channels

  • Online customer support form available on the company’s website
  • Email support: [email protected]

This revised article aims to provide a balanced and factual overview of Electronic Payment Exchange, incorporating SEO-optimized phrases like “reviews,” “complaints,” and “customer service” to enhance discoverability for individuals researching the company. All links have been maintained to ensure readers have direct access to further information and resources.

Electronic Payment Exchange Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Rating 1.05
Our Rating 2.9
Average Rating 1.98

BBB Rating Analysis for Electronic Payment Exchange

Electronic Payment Exchange (as North American Bancard) is accredited by the BBB since 5/4/2001 and holds an “A+” rating. The company has been in business for 38 years. It has an average customer review rating of 1.05/5 stars based on 43 customer reviews. There are 114 customer complaints closed in the last 3 years, with 37 complaints closed in the last 12 months. Common themes in the reviews and complaints include issues with billing, customer service, and contract terms.

Negative Feedback

We were trying to pay our closing balance and the lady at the collection department, ***** (she didn’t give us her full name), was rude as H***. She didn’t listen to us and dropped the call with some rude words. She claimed that she is not a customer service representative and can’t listen to us, she is just a COLLECTING service provider. They are overcharging, monthly charging even when you close the account, and at the end start blaming the agent for everything and that they can’t do anything. Ridiculous – DO NOT GO for North American Bancard – they are thieves and unprofessional people sitting there! – Review from November 22, 2023

Purchased a credit card machine from North American Bancard on 2-24-21! Signed agreement and told by salesman you can cancel at any time without any charges! Used product for approximately 3 months and very dissatisfied! Tried contacting salesman and company several times with no response! Sent machine back to the company! Now over one year later have been notified by a collection agency of a balance including late charges of $1175.00! Collection agent is so rude you can’t have discussions with him! We do not feel we owe for this product! – Complaint from July 8, 2022

Positive Feedback

There are no positive reviews published about North American Bancard on the BBB website.
Source: BBB

Electronic Payment Exchange Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Yes
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Yes

Partnered With an “F” Processor

Limited information is available about the standard Electronic Payment Exchange (EPX) contract. Marketed as an all-in-one direct processor, EPX might offer modified versions of North American Bancard contracts, being a subsidiary of North American Bancard. Comments suggest that EPX possibly mirrors North American Bancard’s contract terms and pricing, which typically start at 1.69% with a pay-as-you-go rate of 2.69%. However, EPX advertises rates as low as 0.29% on its website.

Virtual Terminal and Payment Gateway Pricing

EPX promotes its virtual terminal and payment gateway services but doesn’t disclose pricing. As a North American Bancard reseller, EPX likely offers e-commerce contract terms similar to theirs. North American Bancard provides various gateway options, including Authorize.Net and USAePay, with pricing varying based on the chosen gateway. Additional EPX rates and fees, including gateway fees, technical support fees, batch fees, and transaction rates, may apply to these e-commerce services.

Liquidated Damages

North American Bancard’s standard 36-month contract includes a Liquidated Damages Early Termination Fee, automatically debited upon service cancellation. This fee often equals the remaining monthly fees for the contract duration, with a minimum of $295. Some clients have reported hefty cancellation fees amounting to thousands. Additionally, early termination of leased equipment may incur additional EPX fees.

Contract Complaints

Two complaints highlight unfavorable EPX contract terms, one citing a $1000 cancellation fee and the other mentioning an undisclosed early termination fee and a $99 setup fee. These terms are not competitive compared to the cheapest merchant accounts. Business owners are encouraged to share insights into the standard EPX merchant agreement. We also recommend reviewing our list of the best merchant accounts.

Electronic Payment Exchange Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

Marketing Through North American Bancard

Electronic Payment Exchange appears to market itself through North American Bancard’s independent agents as well as an in-house sales team and various partnerships. There is no indication that the company directly employs independent agents at this time, and we are currently able to locate only one negative Electronic Payment Exchange review that accuses the company’s sales team of nondisclosure. This compares favorably to our list of best credit card processors. One Electronic Payment Exchange complaint mentions a hidden $99 setup fee and does not seem to highlight any specific unethical behavior. If you suspect that you are being charged undisclosed Electronic Payment Exchange fees, we recommend seeking a free third-party statement audit.

No Deceptive Quotes

Electronic Payment Exchange does not appear to engage in deceptive advertising strategies in its official materials. Despite the fact that Electronic Payment Exchange is owned by North American Bancard, we will score it independently of its parent company and award it an “A” in this category.

Our Electronic Payment Exchange Review Summary

Our Final Thoughts

Electronic Payment Exchange is currently rated as a reliable credit card processing provider, based primarily on the scant number of complaints received, which suggests a positive service quality. However, specific details regarding the company’s sales tactics, contract terms, and customer service remain under-documented, leaving some aspects of its operations unclear. The absence of widespread complaints is a promising sign, yet the true measure of the company’s customer satisfaction and service efficacy will become more apparent as more detailed feedback becomes available.

The company’s association with North American Bancard—a provider known for receiving poor ratings—warrants cautious scrutiny by prospective clients. This affiliation suggests that potential customers should be particularly diligent in reviewing the contract terms offered by Electronic Payment Exchange. The company’s rating is considered provisional and could change with the emergence of additional, substantive information about its business practices. Clients are strongly encouraged to thoroughly review all contractual details and to compare them against those offered by top-rated merchant account providers to ensure they are making an informed decision.

Location & Ownership

Electronic Payment Exchange is headquartered at 250 Stephenson Highway Troy, Michigan. Ray Moyer is listed as the CEO of Electronic Payment Exchange.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Electronic Payment Exchange Treat You?

8 User Reviews

  • Lori

    Drinkz Liquor

    Since October 2023 til January 2024 EPX was taking money from my account called them every month. 4 months to be exact they kept saying we are sorry you experienced this Tyler Endres lied said he was w EVO which is my merchant for 3 yrs now. No deposits just processing fees how is that a merchant and explain why they won’t give my money back it’s over 400.00 plus my over drafts they caused.

  • Anonymous

    Yeah, I used to work for a company owned by North American Bancard… Toxic culture and nepotism. The owner of NAB appointed his nephew as the president (a lawyer) instead of the person who actually deserved the role.
    Working for that company was decent before October 2014… It after that they did a the “money grab” and raised were accepting garbage-ass merchant accounts and shifty sales reps/sales offices. Probably still doing it. They layed most their employees off in 2019. By the time we all left, it was a circus.
    I wouldn’t recommend any company North American Bancard, Marc Gardner, or Adam Mcdonald are associated with.
    Horrible business practices and toxic environment for employees.

  • Doug Spears

    Back in May of 2019 we called and cancelled this company’s service because they almost doubled out merchant rate. Almost 14 months later we discovered that they were still taking a monthly fee out of out account even though we cancelled their service. When we contacted them we were told that we never sent in a written cancellation, even though we cancelled over the phone. I reluctantly excepted this because we should have been keeping a better eye on our account and not let it go on for so long. So now its Nov 2020, 4 months after officially getting them to stop stealing for us and they have taken out $895. When I called we were told that it was because we never returned a card scanner, that was never mentioned when we cancelled the service. They said that an email was sent explaining to send it back, however when we checked email history we never received an email from them. The represented that we were given 10 days to return it after cancellation and now it was to late. DO NOT USE THIS COMPANY, The biggest crooks in the merchant business, and that saying something.

  • Teresa Smith

    A representative for this company fraudulently opened a merchant services account for our organization several months ago. We alerted the company that the documentation was fraudulent and signatures were forged. The company acknowledge this and closed the account. Today we see that $895 has been taken out of our checking account because of equipment not being returned. They state that the equipment was sent to the agent (crook) and not us. We’ve called in and are being told they can’t just give our money back. We have never initiated or had any “legal” relationship with this company. We have NEVER provided our checking account info to them and NEVER given approval to add or deduct anything from our account. Now they say we have to wait to see “if” they can refund our money. This is insane and in my opinion illegal. They should go after the rep and not our innocent company. Unbelievable this company insists on following “policies” even though they acknowledge this as a “rare” and unusual situation. Terrible response to this clear error on their part. Will update if issue gets resolved either way.

    This post will help: Cancelling a Merchant Account Without Paying a Fee


  • sartaj s nanan

    Trying to switch my bank information from Feb 06th, and they updated wrong routing no, from march 03rd to march 08th the transactions are missing, got a email on march 15th that they got the money back and will process back to account as of now still awaiting…the customer service is very bad..and they will say they will call back and they won’t…one customer representative name Aliana…even said why you are calling again and again ..

  • adil

    i signed with this company representing (casablanca quick mart) i just strated, i was looking for lowest cost so i can offer to my customers the best price and service. the sales agent told me that there is no contract no cancellation fees. after few months , i found out that they are over charging me. when i called to cancel, the customer service starts raising his voice on me trying to stop me even from complaining plus he told me that i have to pay $1000.00 cancellation fees. doing business supposed to be about trust, but these companies are building their business on cheating on companies that want to assist in the development of our country.
    i guess, i m new to business and dealing with these companies is a nightmare.
    to whom seen this, never trust this company. most of them they will put a link to the website that has the agreement, that will extremely shock you, as i m shocked now! hhhh. but i ll fight it.
    again, no matter what the agent says, have him send you the the full agreement before you sign.

  • Anonymous

    I am an employee and just want to clarify EPX’s relationship to North American Bancard. EPX is the processing platform and is owned by North American Bancard. NAB merchant accounts are boarded to EPX as a processing platform. EPX DOES NOT resell NAB, it’s the other way around.

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