Electronic Payment Exchange (epx.com) is an international merchant account provider that serves a wide range of business types. Launched in 1979, the company also operates under the name of Phoenix Payment Systems. Electronic Payment Exchange is headquartered at 1201 N. Market Street, Suite 701, Wilmington, Delaware 19801 and is branded as “a North American Bancard company.” This likely means that the company resells the services of North American Bancard. Ray Moyer is listed as the CEO of Electronic Payment Exchange.
Sales & Marketing
Key Points - Sales & Marketing
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Electronic Payment Exchange appears to market itself through an in-house sales team and various partnerships. There is no indication that the company employs independent agents at this time, and we are currently unable to locate any negative Electronic Payment Exchange reviews that accuse the company’s sales team of unethical tactics. The company also does not appear to engage in deceptive advertising strategies in its official materials. Although Electronic Payment Exchange is apparently owned by North American Bancard, we will score it independently of its parent company and award it an “A” in this category.
Electronic Payment Exchange Marketing Example
Costs & Contract
Key Points - Costs & Contract
|Early Termination Fee||Variable|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Variable|
There is very little information available at this time about the standard Electronic Payment Exchange contract. The company markets itself as an all-in-one direct processor, which would mean that it does not resell the services of a larger credit card processor. However, it is also a subsidiary of North American Bancard, which suggests that it probably resells North American Bancard contracts. At this time, there are no complaints that specifically mention unfavorable contract terms offered by the company, and its exact pricing is unclear. If you have any knowledge of the standard Electronic Payment Exchange merchant agreement, please share that information in the comment section of this review.
Complaints & Service
Key Points - Complaints & Service
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
As of this update, we are unable to locate any Electronic Payment Exchange complaints that accuse the company of being a scam or a ripoff. In fact, there appear to be zero negative reviews of Electronic Payment Exchange across all consumer protection websites. This indicates that the company employs a helpful, available customer support team that resolves issues before they are taken to public forums. The Electronic Payment Exchange website lists a dedicated phone support number for merchant support.
Key Points - BBB
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Electronic Payment Exchange is not an accredited business with the Better Business Bureau. As of this review, the company holds an “A+” rating with the BBB and has zero reported complaints within the last 36 months. The company has also received zero informal reviews on its BBB profile, but it is worth noting that these reviews are not subject to verification by the BBB. Given the company’s spotless complaint record, we agree with the BBB’s rating in this case.
Related: EMV Terminal Recommendations
About Phillip Parker
Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.Schedule a Consultation with Phillip
Related: Phillip’s Top All-Purpose Merchant Account Picks
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