Electronic Payment Exchange Review

Overview

Electronic Payment Exchange (epx.com) is an international merchant account provider that serves a wide range of business types. Launched in 1979, the company also operates under the name of Phoenix Payment Systems. Electronic Payment Exchange is headquartered at 1201 N. Market Street, Suite 701, Wilmington, Delaware 19801 and is branded as “a North American Bancard company.” According to an employee’s comment below this review, this means that EPX is a processing platform owned by North American Bancard, and that North American Bancard representatives board their merchants to the EPX platform. Ray Moyer is listed as the CEO of Electronic Payment Exchange.

Key Points

  • Sales & Marketing: Electronic Payment Exchange does not appear to hire independent sales representatives and has received one complaint about its sales practices.
  • Costs & Contract: Electronic Payment Exchange appears to offer a multi-year contract through North American Bancard with a variable early termination fee.
  • Complaints & Service: Electronic Payment Exchange has received fewer than 10 public complaints.
  • BBB Rating: Electronic Payment Exchange has an “A+” rating with the Better Business Bureau and has received zero complaints in the past three years.
  • Rates & Fees: How Merchants Got The Best Rates With Electronic Payment Exchange

Electronic Payment Exchange Products and Services

Industries

  • Retail
  • E-commerce
  • Healthcare
  • Insurance
  • Banking

Response from Electronic Payment Exchange

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a

Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Electronic Payment Exchange appears to market itself through North American Bancard’s independent agents as well as an in-house sales team and various partnerships. There is no indication that the company directly employs independent agents at this time, and we are currently able to locate only one negative Electronic Payment Exchange review that accuses the company’s sales team of nondisclosure. This complaint mentions a hidden $99 setup fee and does not seem to highlight any specific unethical behavior.

Electronic Payment Exchange does not appear to engage in deceptive advertising strategies in its official materials. Despite the fact that Electronic Payment Exchange is owned by North American Bancard, we will score it independently of its parent company and award it an “A” in this category.

Response from Electronic Payment Exchange

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Electronic Payment Exchange Marketing Example

a

Costs & Contract

Key Points - Costs & Contract

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

There is very little information available at this time about the standard Electronic Payment Exchange contract. The company markets itself as an all-in-one direct processor, which would suggest that it does not resell the services of a larger credit card processor. However, it is also a subsidiary of North American Bancard, which means that it probably resells unmodified North American Bancard contracts. Two commenters have claimed that EPX does indeed offer identical contract terms and pricing to North American Bancard. At this time, there is only one complaint that specifically mentions unfavorable contract terms offered by the company, and it cites an undisclosed early termination fee and a $99 setup fee. If you have any knowledge of the standard Electronic Payment Exchange merchant agreement, please share that information in the comment section of this review.

Response from Electronic Payment Exchange

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a

Complaints & Service

Key Points - Complaints & Service

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

As of this update, we are able to locate only one Electronic Payment Exchange complaint, and this complaint does not accuse the company of being a scam or a ripoff. It does however, state that Electronic Payment Exchange is basically the same organization as North American Bancard with the same exact pricing. This is not a positive sign for EPX’s customer service, but the company’s low overall complaint total indicates that it does not receive the blame for North American Bancard’s well-documented failings. The Electronic Payment Exchange website lists a dedicated phone support number for merchant support.

Response from Electronic Payment Exchange

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a

BBB

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Electronic Payment Exchange is not an accredited business with the Better Business Bureau. As of this review, the company holds an “A+” rating with the BBB and has zero reported complaints within the last 36 months. The company has also received zero informal reviews on its BBB profile, but it is worth noting that these reviews are not subject to verification by the BBB. Given the company’s spotless complaint record, we agree with the BBB’s rating in this case.

Response from Electronic Payment Exchange

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Electronic Payment Exchange Logo

Electronic Payment Exchange Bottom Line

According to all available information, Electronic Payment Exchange rates as a reliable merchant services provider. There are very few specific details available about the company’s sales tactics, contract terms, and customer service, but we have interpreted the overall absence of complaints to be a positive indicator of its service quality. The company’s rating may be subject to change as more information comes to light. Due to the company’s close affiliation with North American Bancard, merchants are advised to read their contract terms carefully.

Hi, I’m Phillip Parker and I believe that the merchant account industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. I created this website to help you avoid the bad players, save money on fees, and get peace of mind with your merchant account. If you would like to help support my work, check out my cost analysis service. I can evaluate your statement and tell you exactly how much you're overpaying for your merchant account. Get more information here.

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4 Reviews Leave Your Review Below

  1. Trying to switch my bank information from Feb 06th, and they updated wrong routing no, from march 03rd to march 08th the transactions are missing, got a email on march 15th that they got the money back and will process back to account as of now still awaiting…the customer service is very bad..and they will say they will call back and they won’t…one customer representative name Aliana…even said why you are calling again and again ..

  2. i signed with this company representing (casablanca quick mart) i just strated, i was looking for lowest cost so i can offer to my customers the best price and service. the sales agent told me that there is no contract no cancellation fees. after few months , i found out that they are over charging me. when i called to cancel, the customer service starts raising his voice on me trying to stop me even from complaining plus he told me that i have to pay $1000.00 cancellation fees. doing business supposed to be about trust, but these companies are building their business on cheating on companies that want to assist in the development of our country.
    i guess, i m new to business and dealing with these companies is a nightmare.
    to whom seen this, never trust this company. most of them they will put a link to the website that has the agreement, that will extremely shock you, as i m shocked now! hhhh. but i ll fight it.
    again, no matter what the agent says, have him send you the the full agreement before you sign.
    http://www.myresourceportal.com/agreement

  3. EPX is a processing platform that is utilized by North American Bancard and their sales contracts and tactics are the same old. Hefty ETF fees, hidden $99 “setup fee” etc etc.

  4. I am an employee and just want to clarify EPX’s relationship to North American Bancard. EPX is the processing platform and is owned by North American Bancard. NAB merchant accounts are boarded to EPX as a processing platform. EPX DOES NOT resell NAB, it’s the other way around.

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