Electronic Payment Exchange Review

Category Breakdown
Sales & Marketing rated A
Costs & Contract rated A
Complaints & Service rated A plus
BBB Rating rated A

Overall Rating

A rating


Electronic Payment Exchange (epx.com) is an international merchant account provider that serves a wide range of business types. Launched in 1979, the company also operates under the name of Phoenix Payment Systems. Electronic Payment Exchange is headquartered at 1201 N. Market Street, Suite 701, Wilmington, Delaware 19801 and is branded as “a North American Bancard company.” This likely means that the company resells the services of North American Bancard. Nancy Reilly is listed as the CFO of Electronic Payment Exchange.

EPX Products and Services Industries Served
  • Retail
  • E-commerce
  • Healthcare
  • Insurance
  • Banking

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Sales & Marketing | A

Key Points – Sales & Marketing
Uses independent resellers? No
Promotes deceptive rate quotes? No
Discloses all important terms? No

Electronic Payment Exchange appears to market itself through an in-house sales team and various partnerships. There is no indication that the company employs independent agents at this time, and we are currently unable to locate any negative Electronic Payment Exchange reviews that accuse the company’s sales team of unethical tactics. The company also does not appear to engage in deceptive advertising strategies in its official materials. Although the company is apparently owned by North American Bancard, we will score it independently of its parent company and award it an “A” in this category.

Electronic Payment Exchange Marketing Example

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Costs & Contract | A

Key Points – Costs & Contract Terms
Swiped rate: Variable
Keyed-in rate: Variable
Termination fee: Variable
PCI compliance fee: Variable
Equipment lease: Variable

There is very little information available at this time about the standard Electronic Payment Exchange contract. The company markets itself as an all-in-one direct processor, which would mean that it does not resell the services of a larger credit card processor. However, it is also a subsidiary of North American Bancard, which suggests that it probably resells North American Bancard contracts. At this time, there are no complaints that specifically mention unfavorable contract terms offered by the company, and the company’s exact terms are unclear. If you have any knowledge of the standard Electronic Payment Exchange merchant agreement, please share that information in the comment section of this review.

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Complaints & Service | A+

Key Points – Complaints & Service
Total complaints: <10
Live customer support: Yes
Most common complaint: N/A

As of this update, we are unable to locate any Electronic Payment Exchange complaints that accuse the company of being a scam or a ripoff. In fact, there appear to be zero negative reviews of Electronic Payment Exchange across all consumer protection websites. This indicates that the company employs a helpful, available customer support team that resolves issues before they are taken to public forums. The Electronic Payment Exchange website lists a dedicated phone support number for merchant support.

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BBB Report | A*

Key Points – BBB Report
Product/service: 0
Billing/collection: 0
Advertising/sales: 0
Guarantee/warranty: 0
Delivery: 0

Electronic Payment Exchange is not an accredited business with the Better Business Bureau. As of this review, the company holds an “A+” rating with the BBB and has zero reported complaints within the last 36 months. The company has also received zero informal reviews on its BBB profile, but it is worth noting that these reviews are not subject to verification by the BBB. Given the company’s spotless complaint record, we agree with the BBB’s rating in this case.

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Bottom Line

Electronic Payment Exchange Review

Rated 4.6 out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2015-04-09

According to all available information, Electronic Payment Exchange rates as a reliable merchant services provider. There are very few specific details available about the company’s sales tactics, contract terms, and customer service, but we have interpreted the overall absence of complaints to be a positive indicator of its service quality. The company’s rating may be subject to change as more information comes to light. Even when dealing with highly rated providers, merchants are advised to read their contract terms carefully.

This review was originally published on 2/5/13 and was last updated on 4/9/15.

Leave your review of Electronic Payment Exchange in the comment section below:

Phillip Parker is a former merchant services agent turned small business advocate and the author of "Fee Sweep," which teaches merchants how to dramatically lower their processing rates, eliminate junk fees, and avoid fine-print scams. He founded CardPaymentOptions.com to help merchants enact positive change in the credit card processing industry. Schedule a Consultation with Phillip

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