Electronic Payment Exchange 2023: Reviews & Complaints
(877) 202-7001 Company Overview
Electronic Payment Exchange is an international merchant account provider that serves a wide range of business types. Launched in 1979, the company also operated under the name of Phoenix Payment Systems before Phoenix’s assets were fully absorbed by EPX. Electronic Payment Exchange is branded as a North American Bancard company. According to an employee’s comment below this review, this means that EPX is a processing platform owned by North American Bancard, and that North American Bancard representatives board their merchants to the EPX platform.
Electronic Payment Exchange Payment Processing
Electronic Payment Exchange offers payment processing solutions for businesses, including credit card processing, debit card processing, and ACH payments. They provide a variety of payment processing options, including POS systems, mobile payment solutions, and virtual terminals. Their payment processing services are designed to be fast, secure, and reliable.
Merchant Services
Electronic Payment Exchange provides a range of merchant services to help businesses manage their payments and reduce the risk of financial loss. These services include recurring payments, chargeback management, and fraud prevention tools. They also offer customized payment solutions to meet the unique needs of individual businesses.
E-commerce Solutions
Electronic Payment Exchange offers e-commerce solutions that enable businesses to sell their products and services online and accept payments through their website. Their e-commerce platform is designed to be easy to use and integrate with existing websites. This service also includes fraud prevention and chargeback management tools to protect businesses from financial losses.
Virtual Terminal
Electronic Payment Exchange provides a virtual terminal solution that enables businesses to accept payments over the phone or through mail orders. This solution is designed to be easy to use and provides businesses with the flexibility to accept payments from anywhere.
Location & Ownership
Electronic Payment Exchange is headquartered at 250 Stephenson Highway Troy, Michigan. Ray Moyer is listed as the CEO of Electronic Payment Exchange.
Table of Contents
- Costs & Contract: Appears to offer a multi-year contract through North American Bancard with…
- Complaints & Service: Complaints number fewer than 10 on…
- BBB Rating: No longer has an individual profile with…
- Sales & Marketing: Does not appear to hire independent sales representatives and has received…
Electronic Payment Exchange Customer Reviews
Here's What Their Clients Say
Key Points |
|
|---|---|
| Total Online Complaints | <10 |
| Live Customer Support | Yes |
| Most Common Complaint | N/A |
| Recent Lawsuits | No |
Low Complaint Total
As of this update, we are able to locate a handful of negative Electronic Payment Exchange reviews, and none accuse the company of being a scam or a ripoff. One Electronic Payment Exchange complaint does, however, state that Electronic Payment Exchange is basically the same organization as North American Bancard with the same exact pricing. Two other Electronic Payment Exchange complaints express frustration with a rude or unhelpful customer support team. This is not a positive sign for EPX’s customer service, but the company’s low overall complaint total indicates that it does not receive the blame for North American Bancard’s well-documented failings. If you have your own Electronic Payment Exchange review to make, please do so in the comments below.
Electronic Payment Exchange Lawsuits
While Electronic Payment Exchange has not been the subject of any lawsuits or FTC complaints, its parent company North American Bancard has a sordid legal history, to say the least.
In September 2002, the State of Arizona filed a complaint against a business that processed through North American Bancard, a Nevada corporation called CP Direct, Inc., alleging violations of the Arizona Racketeering Act. CP Direct ultimately admitted to defrauding tens of thousands of customers by falsely advertising penis enlargement supplements. As a result, the company was ordered to pay restitution of more than $4 million and to forfeit assets totaling over $45 million. In May 2004, the receiver for CP Direct, Lawrence J. Warfield, filed suit against Marc Gardner of North American Bancard alleging violations under the RICO Act, conversion, and unjust enrichment.
Specifically, Warfield’s complaint alleged that Global Payments, the backend processor for North American Bancard, placed CP Direct on its watch list in under a year of processing due to an excessive rate of chargebacks. The complaint further alleges that as a result of this, North American Bancard advised CP Direct to create a new company and reapply for processing under the untarnished name. According to Warfield, CP Direct continued to accept its customers’ credit card payments under the fictitious and fraudulently maintained name of “Nutritional Supplements, Inc.” at the direction of North American Bancard. Warfield further claimed that CP Direct was ordered to pay a monthly consulting fee of $250,000 (plus bonuses of $50,000 for each million dollars over $8 million in monthly sales) directly to Marc Gardner as a condition of North American Bancard processing payments for the company. According to Warfield’s complaint, these payments totaled over $700,000. In July 2006, Marc Gardner was scheduled to be deposed in the case, but Marc Gardner’s counsel terminated his deposition immediately after he was sworn in.
Unfortunately, we are unable to locate any third-party sources or legal documents that explain how this suit was ultimately resolved. However, the parties were known to have reached a settlement amount in April 2006. It is therefore likely that the suit was settled. If you have any knowledge of how this case was resolved, please share that information in the comment section below this review.
In 2016, a number of suits were brought against North American Bancard regarding the alleged illegal contacting of numerous parties by phone and fax. Allegedly, North American Bancard violated the Telephone Consumer Protection Act of 1991 by autodialing phone numbers and sending out advertising faxes without consent of the receiver. Many of these suits have reached a settlement, including a recent $2.2 million settlement over faxes to a Chicago chiropractor and others.
In April 2020, former employee Teresa Harwood filed suit against Marc Gardner of North American Bancard, alleging that Gardner had created an environment of sexism at the company that was hostile to women. The suit seems to be ongoing at the moment of this writing.
2021 saw a further settlement from North American Bancard in yet another alleged TCPA act violation.
Electronic Payment Exchange Customer Support Options
The Electronic Payment Exchange website lists a dedicated phone support number for client support, but we do not consider Electronic Payment Exchange to be a top merchant account provider for customer service.
Electronic Payment Exchange Customer Service Numbers
- (866) 581-5239 – Toll-Free Customer Service
- (877) 202-7001 – Sales
- (877) 891-9386 – Partnerships
Other Support Options
- Customer support form on its website
- Customer support email address at [email protected]
Electronic Payment Exchange Online Ratings
Here's How They Rate Online
Online Ratings Summary |
|
|---|---|
| Total Complaints | 5 |
| Resolved Complaints | 2 |
Under 10 Complaints
Electronic Payment Exchange no longer has its own BBB page, as its profile has been combined with that of North American Bancard. Formerly it was an accredited business with the Better Business Bureau since 2016. It held an “A+” rating with the BBB and had 5 reported complaints within the last 36 months. 2 of the complaints were successfully resolved to the satisfaction of the merchant while the other 3 were either resolved to the merchant’s dissatisfaction or did not receive a final response from the merchant.
What Merchants Say
Electronic Payment Exchange had also received 3 negative informal reviews on its BBB profile, the most recent of which described difficulty with the company’s hidden fees:
Be careful when signing up with EPX. When you give them access to your accounts, they’ll help themselves. April 2019 – We called the representative that signed us up and trained us on the equipment, to cancel our account. She told us that they would cancel the account and get a box sent to us to send our machine back. September 2019 – Never received the box and notice we’ve been charged $304.50 in charges for May-September. Called the rep. again. They said, “Oh they didn’t cancel it? I’ll get the charges reversed and get a box sent over to you”. November 2019 – No more charges are coming out, but notice I still haven’t received the $304.50 back. I call my rep. I leave voicemails, texts, and e-mails. No response. I call customer service. They tell me I need to go after my rep. since they’re the ones that promised me a charge back. December 2019 – Still can’t get a hold of our rep. January 2020 – We see a charge for $895 from EPX on Jan. 2nd. I call customer support. They inform me that it’s for the equipment charge since I never returned the credit card machine. I explained that I was still waiting for the return box. The customer service rep. then informed me that they do not send out return boxes and that I should have received an e-mail explaining that I had 10 days to return my equipment, and that there is no flexibility on this rule. We looked back through our inbox and spam and show no such e-mail (we don’t delete anything!). The customer service rep. now tells me that I need to go after the local rep. who promised the return box. This is the same rep. who EPX trusted to train us on the system, sign their agreements, and cancel our account for us. That same person incorrectly informed me on how to return the machine. EPX is more worried about keeping the $895 than they are about their integrity and reputation. I also spoke to another local business owner who initially recommended EPX to us. I asked if she still had an account with them. She told me no, but that she was still waiting for a return box for her machine. I asked her who told her she would receive a return box? She named the same rep. I told her she better check her account for an $895 charge. She’ll be calling EPX soon.
This merchant may have had better luck by opting for a top-rated credit card processor.
No BBB Adjustment Necessary
Given the company’s low complaint total, we agree with the BBB’s rating of an “A” in this case.
Electronic Payment Exchange Fees, Rates & Costs
A Closer Look at The Contract
Key Points |
|
|---|---|
| Cancellation Penalties | Yes |
| Monthly & Annual Fees | Yes |
| Processing Rates | Variable |
| Equipment Leasing | Yes |
Partnered With an “F” Processor
There is very little information available at this time about the standard Electronic Payment Exchange contract. The company markets itself as an all-in-one direct processor, which would suggest that it does not resell the services of a larger credit card processor. However, it is also a subsidiary of North American Bancard, which means that it probably resells unmodified North American Bancard contracts.
There are 2 commenters who have claimed that EPX does indeed offer identical contract terms and pricing to North American Bancard, whose standard contract rate begins at 1.69% while offering a pay-as-you-go rate of 2.69%. Despite this, the company lists its rates as being as low as 0.29% on its website.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, EPX also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. However, pricing is not disclosed on either of those services. Given the company’s status as a reseller of North American Bancard, the company’s e-commerce contract terms likely resemble theirs. North American Bancard offers 8 gateway options, including Authorize.Net and USAePay. Pricing will depend on which gateway a client utilizes. Additional Electronic Payment Exchange rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Liquidated Damages
North American Bancard’s standard contract has a service agreement of 36 months with what appears to be a Liquidated Damages Early Termination Fee that is automatically debited from a business’ checking account upon cancellation of service. Essentially, business owners who cancel service prior to the expiration of their contract will be expected to pay the remainder of any monthly fees that would have been assessed throughout the entire contract, with the minimum early termination fee costing $295. Due to this policy, clients have reported cancellation fees totaling into the thousands of dollars. Additionally, businesses may also be subject to additional Electronic Payment Exchange fees if they lease equipment and cancel early.
Contract Complaints
At this time, there are two complaints that specifically mention unfavorable contract terms offered by the company; one cites a $1000 cancellation fee and the other cites both an undisclosed early termination fee and a $99 setup fee. We do not consider these terms to be competitive with the cheapest merchant accounts available. If you have any knowledge of the standard Electronic Payment Exchange merchant agreement, please share that information in the comment section of this review. We also encourage business owners to check out our list of the providers of the best merchant accounts.
Electronic Payment Exchange Employee Reviews & Sales Tacitcs
Should You Work For Them?
Key Points |
|
|---|---|
| Uses Independent Resellers | No |
| Telemarketing | No |
| Misleading Marketing | No |
| Discloses All Important Terms | No |
Marketing Through North American Bancard
Electronic Payment Exchange appears to market itself through North American Bancard’s independent agents as well as an in-house sales team and various partnerships. There is no indication that the company directly employs independent agents at this time, and we are currently able to locate only one negative Electronic Payment Exchange review that accuses the company’s sales team of nondisclosure. This compares favorably to our list of best credit card processors. One Electronic Payment Exchange complaint mentions a hidden $99 setup fee and does not seem to highlight any specific unethical behavior. If you suspect that you are being charged undisclosed Electronic Payment Exchange fees, we recommend seeking a free third-party statement audit.
No Deceptive Quotes
Electronic Payment Exchange does not appear to engage in deceptive advertising strategies in its official materials. Despite the fact that Electronic Payment Exchange is owned by North American Bancard, we will score it independently of its parent company and award it an “A” in this category.
Our Electronic Payment Exchange Review Summary
Our Final Thoughts
According to all available information, Electronic Payment Exchange rates as a reliable credit card processing provider. There are very few specific details available about the company’s sales tactics, contract terms, and customer service, but we have interpreted the low total of complaints to be a positive indicator of its service quality. The company’s rating may be subject to change as more information comes to light. Due to the company’s close affiliation with North American Bancard, which is one of the worst-rated providers, clients are advised to read their contract terms carefully.
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Anonymous
Yeah, I used to work for a company owned by North American Bancard… Toxic culture and nepotism. The owner of NAB appointed his nephew as the president (a lawyer) instead of the person who actually deserved the role.
Working for that company was decent before October 2014… It after that they did a the “money grab” and raised were accepting garbage-ass merchant accounts and shifty sales reps/sales offices. Probably still doing it. They layed most their employees off in 2019. By the time we all left, it was a circus.
I wouldn’t recommend any company North American Bancard, Marc Gardner, or Adam Mcdonald are associated with.
Horrible business practices and toxic environment for employees.
Doug Spears
Back in May of 2019 we called and cancelled this company’s service because they almost doubled out merchant rate. Almost 14 months later we discovered that they were still taking a monthly fee out of out account even though we cancelled their service. When we contacted them we were told that we never sent in a written cancellation, even though we cancelled over the phone. I reluctantly excepted this because we should have been keeping a better eye on our account and not let it go on for so long. So now its Nov 2020, 4 months after officially getting them to stop stealing for us and they have taken out $895. When I called we were told that it was because we never returned a card scanner, that was never mentioned when we cancelled the service. They said that an email was sent explaining to send it back, however when we checked email history we never received an email from them. The represented that we were given 10 days to return it after cancellation and now it was to late. DO NOT USE THIS COMPANY, The biggest crooks in the merchant business, and that saying something.
Teresa Smith
A representative for this company fraudulently opened a merchant services account for our organization several months ago. We alerted the company that the documentation was fraudulent and signatures were forged. The company acknowledge this and closed the account. Today we see that $895 has been taken out of our checking account because of equipment not being returned. They state that the equipment was sent to the agent (crook) and not us. We’ve called in and are being told they can’t just give our money back. We have never initiated or had any “legal” relationship with this company. We have NEVER provided our checking account info to them and NEVER given approval to add or deduct anything from our account. Now they say we have to wait to see “if” they can refund our money. This is insane and in my opinion illegal. They should go after the rep and not our innocent company. Unbelievable this company insists on following “policies” even though they acknowledge this as a “rare” and unusual situation. Terrible response to this clear error on their part. Will update if issue gets resolved either way.
This post will help: Cancelling a Merchant Account Without Paying a Fee
-Phillip
sartaj s nanan
Trying to switch my bank information from Feb 06th, and they updated wrong routing no, from march 03rd to march 08th the transactions are missing, got a email on march 15th that they got the money back and will process back to account as of now still awaiting…the customer service is very bad..and they will say they will call back and they won’t…one customer representative name Aliana…even said why you are calling again and again ..
adil
i signed with this company representing (casablanca quick mart) i just strated, i was looking for lowest cost so i can offer to my customers the best price and service. the sales agent told me that there is no contract no cancellation fees. after few months , i found out that they are over charging me. when i called to cancel, the customer service starts raising his voice on me trying to stop me even from complaining plus he told me that i have to pay $1000.00 cancellation fees. doing business supposed to be about trust, but these companies are building their business on cheating on companies that want to assist in the development of our country.
i guess, i m new to business and dealing with these companies is a nightmare.
to whom seen this, never trust this company. most of them they will put a link to the website that has the agreement, that will extremely shock you, as i m shocked now! hhhh. but i ll fight it.
again, no matter what the agent says, have him send you the the full agreement before you sign.
http://www.myresourceportal.com/agreement
John Anthony
EPX is a processing platform that is utilized by North American Bancard and their sales contracts and tactics are the same old. Hefty ETF fees, hidden $99 “setup fee” etc etc.
Anonymous
I am an employee and just want to clarify EPX’s relationship to North American Bancard. EPX is the processing platform and is owned by North American Bancard. NAB merchant accounts are boarded to EPX as a processing platform. EPX DOES NOT resell NAB, it’s the other way around.