USAePay Reviews & Complaints

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This article provides a thorough examination of USAePay, a credit card processing service. We will discuss the range of services offered, pricing structures, and the overall reliability of the platform. Our analysis will include a review of customer experiences and support options, as well as a comparison with other credit card processors in the industry. By the end of this article, you will have a clear understanding of what USAePay offers and whether it aligns with your business requirements.

About USAePay Overview

Also known as USAePay, USAePay is a credit card processing company headquartered in Los Angeles, California. Established in 1998, the company provides payment gateway solutions for merchants of all sizes. USAePay offers a wide range of services, including mobile payments, point-of-sale systems, and e-commerce integrations. Over the years, the company has formed partnerships with various hardware and software providers to enhance its service offerings. Notable integrations include those with QuickBooks, WooCommerce, and Shopify, enabling seamless transaction processing for online and brick-and-mortar businesses. In 2019, USAePay introduced EMV and NFC capabilities to its payment gateway, ensuring compliance with the latest security standards. The company continues to innovate, focusing on enhancing security features and providing comprehensive support to its users. Recent developments include advanced fraud prevention tools and expanded support for alternative payment methods.

USAePay Homepage

USAePay Products and Services

Payment Gateway

USAePay functions similarly to Authorize.Net, compatible with all major credit card processors. Unlike Authorize.Net, USAePay does not offer its own merchant account pricing, so most users sign up for the payment gateway service through a reseller. In addition to the payment gateway, USAePay provides POS integration services, EMV integration, and e-commerce solutions, including shopping carts, vertical markets, merchant consoles, MOTO, and mobile processing.

Mobile Payment Solutions

USAePay offers a mobile payment application that enables secure and fast transactions from smartphones and tablets, allowing merchants to accept payments on the go at locations such as trade shows or off-site events.

Point of Sale Integration

USAePay provides comprehensive Point of Sale (POS) integrations for businesses operating both online and in physical locations. This ensures a seamless transaction experience across various sales channels.

Developer-Friendly API and SDK

USAePay features a developer-friendly API and SDK, facilitating customization and easy integration with various eCommerce platforms and shopping carts. This flexibility allows businesses to tailor the payment gateway to their specific requirements.

Fraud Prevention Tools

Security is a key focus for USAePay, which offers a range of fraud prevention tools. These include tokenization and address verification services to help merchants reduce the risk of fraudulent transactions.

Virtual Terminal for Manual Entry

USAePay provides a virtual terminal for merchants who need to manually enter transaction information. This online interface ensures secure and straightforward manual payment processing.

Batch Processing and Reporting

USAePay supports batch processing, enabling merchants to submit multiple transactions in one batch for authorization and settlement. The platform also offers extensive reporting tools to help track and analyze sales data.

E-commerce Shopping Cart Support

USAePay integrates seamlessly with various eCommerce shopping cart solutions, allowing merchants to provide a smooth and secure checkout experience for online shoppers.

USAePay payment gateway
USAePay is a major payment gateway provider

USAePay Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints 20+
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Positive User Feedback

While there are just over 20 negative USAePay reviews online, none of them label the company as a scam or ripoff. Most complaints center around software malfunctions such as delayed payments, multiple charges, or account issues, as well as occasional reports of unsatisfactory customer service. However, these complaints are balanced by numerous positive reviews praising the system’s simplicity and the helpfulness of USAePay’s customer support team. It appears that while USAePay doesn’t have widespread issues with its software or support, individual merchant experiences may vary. Despite being in business for over two decades, the overall complaint volume remains low. Share your own USAePay review in the comments below.

Legal Matters and Complaints

As of now, there are no outstanding class-action lawsuits or FTC complaints filed against USAePay. For dissatisfied clients seeking alternatives to legal action, reporting concerns to relevant supervisory organizations is recommended.

Efficient Customer Support

USAePay provides live phone support and email assistance, both of which seem to efficiently address user issues.

USAePay Customer Service Contact Numbers

  • (866) 872-3729 – Toll-Free General Customer Service
  • (866) 872-3729 ext. 707 – Partner Support
  • (866) 872-3729 ext. 706 – Integration Support

Other Support Options

These customer support channels align with industry standards for high-quality payment processing customer service.

USAePay Online Ratings

Here's How They Rate Online

No Dedicated Profile

The Better Business Bureau does not currently maintain a profile for USAePay. We therefore will not factor a BBB rating into this review.

USAePay Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties No
Monthly & Annual Fees Yes
Processing Rates N/A
Equipment Leasing N/A

Flexible Pricing Structure

The pricing offered by USAePay resellers can vary significantly, as they have the freedom to adjust their pricing according to their business model. Typically, these providers charge a monthly payment gateway fee, alongside a possible per-transaction fee. Notably, USAePay does not impose long-term contracts or early termination fees, and it does not handle underwriting or billing responsibilities. Consequently, any concerns regarding USAePay’s pricing are specific to the individual reseller. It’s essential to note that while USAePay offers gateway services, the associated third-party merchant account may enforce additional fees.

Favorable Track Record

There have been no reported issues directly attributed to USAePay’s pricing or terms of use, leading us to assign the company an “A” rating in this regard. For businesses seeking to minimize costs, pairing USAePay’s payment gateway with a cost-effective payment processor is advisable. This approach helps ensure overall affordability and efficiency.

USAePay payment gateway

USAePay Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Possible
Misleading Marketing No
Discloses All Important Terms No

A High-Security Gateway

One alluring aspect of USAePay is its Level 1 PCI compliance. This means that the company has the greatest level of security to prevent possible fraud against businesses whose credit card processing services use the USAePay gateway. That level of PCI compliance comes in addition to other security features offered by the company to ensure secure transactions. USAePay extends this standard of security to its check processing services.

Several Third-Party Resellers

USAePay primarily markets its services via a large number of resellers throughout the credit card processing industry. This means that most clients who sign up for USAePay’s payment gateway will do so through an independent sales office or ISO. These ISOs are free to set their own pricing and fees for USAePay or to bundle the product with other services as they see fit. As a result, there is tremendous variation among the potential sales experiences that clients can have. Since USAePay itself does not appear to maintain an outbound sales team that markets directly to businesses, we will assign it an “A” for the time being.

No Deceptive Marketing

The company also does not engage in deceptive advertising in its official marketing materials, and there are no USAePay reviews related to misconduct by the company’s sales team.

Our USAePay Review Summary

Our Final Thoughts

USAePay is considered a reliable credit card processing payment gateway provider. Its payment gateway software offers broad integration options and a versatile feature set, making it a useful tool for a variety of business types. However, the pricing and contract terms for USAePay can differ significantly depending on the reseller. To ensure the best value and service, businesses interested in USAePay should carefully evaluate the offerings of various resellers and pair the gateway with a highly rated merchant services provider. Doing so will help optimize their payment processing setup and ensure a smooth and secure transaction experience for their customers.

Location and Ownership

USAePay is a GorCorp, Inc. company and is headquartered at 1833 Victory Blvd, Glendale, California 91201. Ben Goretsky is the CEO of USAePay and Alex Goretsky is the CFO.

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Testimonials & Complaints

How Did USAePay Treat You?

4 User Reviews

  • Dr. Verpuhovsky

    I have been a client of USAEPAY for years. I have never had an issue with them. Customer service support is top notch, friendly and knowledgeable staff. Quick to respond and solve any issues I may have. I recommend USAEPAY to all my business a quintessential and friends. I just wish my Merchants Bank was that good as well. 10+ in my book.

  • shane h.

    on hold for 58 minutes so far. I am a customer and just need to login to my account. lol…this is how you treat your own customers…btw I have been a customer for 10 years…looking to change now…you should be ashamed that you keep anyone on hold for 1 hour!

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