Variable Pricing

USAePay resellers are free to modify their pricing as they see fit, so the service’s costs and contract terms will vary. Typically, merchant account providers will charge a monthly payment gateway fee to cover their costs as USAePay resellers, plus a possible small per-transaction fee. USAePay does not appear to enforce long-term contracts or charge early termination fees, and it does not handle underwriting or billing duties. As a result, any complaints related to USAePay’s pricing are only relevant for the specific reseller that set that pricing. However, since USAePay does not provide merchants card processing services, whatever third party merchant account that is associated with the company’s gateway services may enforce any applicable fees.

No Reported Issues

There are no complaints directly related to USAePay’s terms of use or pricing, and we have assigned the company an “A” rating in light of this fact. Merchants should seek out a cheap payment processor to use with USAePay’s payment gateway to keep overall costs to a minimum.

Low Complaint Volume

There are just under 20 negative USAePay reviews online, though none of those complaints describe the company as a scam or a ripoff. Most complaints are related to either a software malfunction (delayed payments, multiple charges, account issues) or poor customer service. These complaints are also counterbalanced by a large number of reviews expressing satisfaction with the simplicity of the system and praising the company’s helpful customer support team. It therefore seems that USAePay does not have any specific issues with its software or customer support, but that unique factors might lead to a negative experience for a merchant. Overall, this complaint total is very low for a company that has been in business for over twenty years.

USAePay Lawsits

We have not found any outstanding class-action lawsuits or FTC complaints filed against USAePay. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

USAePay Customer Support Options

USAePay offers live phone support and email support to its users, and these channels appear to handle issues efficiently. This is consistent with our expectations for great payment processing customer service.

No Profile with the BBB

The Better Business Bureau does not currently maintain a profile for USAePay or GorCorp., Inc. We therefore will not factor a BBB rating into this review.

A High Security Gatway

One alluring aspect of USAePay is its Level 1 PCI compliance. This means that the company has the greatest level of security to prevent possible fraud against merchants whose credit card processing services using the company’s gateway. That level of PCI compliance comes in addition to other security features offered by the company to ensure secure transactions. USAePay extends this standard of security to its check processing services.

Several Third-Party Resellers

USAePay primarily markets its services via a large number of resellers throughout the credit card processing industry. This means that most merchants who sign up for USAePay’s payment gateway will do so through an independent sales office, or ISO. These ISOs are free to set their own pricing and fees for USAePay or to bundle the product with other services as they see fit. As a result, there is tremendous variation among the potential sales experiences that merchants can have. Since USAePay itself does not appear to maintain an outbound sales team that markets directly to merchants, we will assign it an “A” for the time being.

No Deceptive Marketing

The company also does not engage in deceptive advertising in its official marketing materials, and there are no USAePay complaints related to misconduct by the company’s sales team. Be sure to read “Fee Sweep” to understand how negotiate to resellers’ merchant account fees to be in your favor.