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Founded in 1998, USAePay is an online payment gateway provider that enables merchant accounts to accept credit cards using the internet. USAePay was acquired by “payment enablement” company NMI (essentially a payment processor) in February 2021. It appears USAePay will continue operating under its own brand, and it should be noted that we rate NMI as a dependable company, so this only bodes well for USAePay in our view.
Before we dive in, here’s a short summary of what we’ll cover:
- USAePay’s various payment processing services.
- USAePay provides a payment gateway and not a full processing account, which means their services will be resold by others and the terms will vary.
- The company has received few complaints online.
USAePay Payment Gateway
Like Authorize.Net, USAePay can be used with all major credit card processors, but unlike Authorize.Net, the company does not appear to offer its own merchant account pricing. This means that the vast majority of USAePay users will sign up for the company’s payment gateway service through a reseller. In addition to providing a payment gateway, USAePay also provides POS integration services, EMV integration, and e-commerce solutions including shopping carts, vertical markets, merchant consoles, MOTO, and mobile processing.
Mobile Payment Solutions
USAePay provides a mobile payment application that enables secure and fast transactions from smartphones and tablets. This allows merchants to accept payments on the go, whether it’s at a trade show or any off-site location.
Point of Sale Integration
For businesses that operate both online and in physical locations, USAePay offers robust Point of Sale (POS) integrations. This flexibility allows for a seamless transaction experience across different sales channels.
Developer-Friendly API and SDK
USAePay is equipped with a developer-friendly API and SDK, enabling customization and easy integration with various eCommerce platforms and shopping carts. This empowers businesses to adapt the payment gateway to their specific needs.
Fraud Prevention Tools
Security is a priority for USAePay, offering a suite of fraud prevention tools. Features like tokenization and address verification services are provided to help merchants mitigate the risk of fraudulent transactions.
Virtual Terminal for Manual Entry
For merchants who need to manually enter transaction information, USAePay offers a virtual terminal. This online interface enables secure and straightforward manual payment processing.
Batch Processing and Reporting
USAePay provides batch processing, allowing merchants to submit multiple transactions in a single batch for authorization and settlement. The platform also offers extensive reporting tools to track and analyze sales data.
E-commerce Shopping Cart Support
The platform offers seamless integrations with various eCommerce shopping cart solutions, allowing merchants to offer a smooth and secure checkout experience for online shoppers.
Location and Ownership
USAePay is a GorCorp, Inc. company and is headquartered at 1833 Victory Blvd, Glendale, California 91201. Ben Goretsky is the CEO of USAePay and Alex Goretsky is the CFO.
USAePay Pros and Cons
- Few Complaints
- Only a Gateway, Must Be Paired with a Provider
Table of Contents
- Costs & Contract: Offers variable contract terms depending on the reseller who…
- Complaints & Service: Has received more than…
- BBB Rating: Does not have a Better Business Bureau profile at this time.
- Sales & Marketing: Does not appear to hire independent sales agents and has not received any complaints about its…
USAePay Customer Complaints & Reviews
Here's What Users Think
Total Online Complaints
Live Customer Support
Most Common Complaint
Low Complaint Volume
There are just over 20 negative USAePay reviews online, though none of those complaints describe the company as a scam or a ripoff. Most complaints are related to either a software malfunction (delayed payments, multiple charges, account issues) or poor customer service. These complaints are also counterbalanced by a large number of reviews expressing satisfaction with the simplicity of the system and praising the company’s helpful customer support team. It, therefore, seems that USAePay does not have any specific issues with its software or customer support, but that unique factors might lead to a negative experience for a merchant. Overall, this complaint total is very low for a company that has been in business for over twenty years. If you have your own USAePay review to make, please do so in the comments below.
We have not found any outstanding class-action lawsuits or FTC complaints filed against USAePay. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
USAePay Customer Support Options
USAePay offers live phone support and email support to its users, and these channels appear to handle issues efficiently.
USAePay Customer Service Numbers
- (866) 872-3729 – Toll-Free General Customer Service
- (866) 872-3729 ext. 707 – Partner Support
- (866) 872-3729 ext. 706 – Integration Support
Other Support Options
This is consistent with our expectations for great payment processing customer service.
USAePay BBB Rating and Report
Our Better Business Bureau Profile Assessment
No Dedicated Profile
The Better Business Bureau does not currently maintain a profile for USAePay. We therefore will not factor a BBB rating into this review.
USAePay Fees and Rates
A Closer Look at the Contract
Monthly & Annual Fees
USAePay resellers are free to modify their pricing as they see fit, so the service’s costs and contract terms will vary. Typically, merchant account providers will charge a monthly payment gateway fee to cover their costs as USAePay resellers, plus a possible small per-transaction fee. USAePay does not appear to enforce long-term contracts or charge early termination fees, and it does not handle underwriting or billing duties. As a result, any complaints related to USAePay’s pricing are only relevant for the specific reseller that set that pricing. However, since USAePay does not provide clients with card processing services, whatever third-party merchant account is associated with the company’s gateway services will enforce any applicable fees.
No Reported Issues
USAePay Jobs and Employment
Hiring Standards and Ethical Marketing Assessment
Uses Independent Resellers
Discloses All Important Terms
A High-Security Gateway
One alluring aspect of USAePay is its Level 1 PCI compliance. This means that the company has the greatest level of security to prevent possible fraud against businesses whose credit card processing services use the USAePay gateway. That level of PCI compliance comes in addition to other security features offered by the company to ensure secure transactions. USAePay extends this standard of security to its check processing services.
Several Third-Party Resellers
USAePay primarily markets its services via a large number of resellers throughout the credit card processing industry. This means that most clients who sign up for USAePay’s payment gateway will do so through an independent sales office or ISO. These ISOs are free to set their own pricing and fees for USAePay or to bundle the product with other services as they see fit. As a result, there is tremendous variation among the potential sales experiences that clients can have. Since USAePay itself does not appear to maintain an outbound sales team that markets directly to businesses, we will assign it an “A” for the time being.
No Deceptive Marketing
The company also does not engage in deceptive advertising in its official marketing materials, and there are no USAePay reviews related to misconduct by the company’s sales team.