Phoenix Payments Review

Phoenix Payments Logo
4.8
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How did they treat you? ▼

Update 12/20/2018: Phoenix Payments filed for chapter 11 bankruptcy protection in August 2014. The company has sold most of its assets to Electronic Payment Exchange and appears to be completely inactive.

Phoenix Payments (phoenixpayments.com) is a merchant account provider headquartered in Tempe, Arizona. The company offers U.S. merchants electronic solutions for processing credit and debit cards, ACH payments, and payroll. Phoenix Payments also provides an integrated payment gateway and developer API. Phoenix Payment Systems also operates under the name of Electronic Payment Exchange. Phoenix Payments is a registered ISO/MSP of Synovus Bank in Columbus, Georgia. The company’s website does not list an address, but its DBA of Electronic Payment Exchange is located at 1201 N. Market Street, Suite 701, Wilmington, Delaware 19801.

Phoenix Payments Customer Reviews

Here's What Their Clients Say

As of this update, we are unable to locate any Phoenix Payments complaints that accuse the company of being a scam or a ripoff. In fact, the company is showing zero total reviews across all consumer protection websites at this time. A total lack of complaints is generally a strong indicator that a company employs a capable and available customer service team. Electronic Payment Exchange also does not show any complaints online. Given this low complaint volume, we are awarding Phoenix Payments an “A+” rating at this time.

Phoenix Payments Online Ratings

Here's How They Rate Online

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

As of this review, Phoenix Payments is not listed with the Better Business Bureau. Its alternate business name, Electronic Payment Exchange, does have a BBB profile. Electronic Payment Exchange is showing an “A-” rating despite zero complaints filed in the last three years. The BBB cites a lack of information about the company as the primary factor lowering its score. Given the company’s spotless complaint record, we have slightly adjusted the BBB’s grade to an “A” for the purposes of this review.

Phoenix Payments Fees, Rates & Costs

A Closer Look at The Contract

There is very little information available about the standard Phoenix Payments contract at this time. It is likely that both Phoenix Payments and Electronic Payment Exchange are ISOs of a larger payment processor, but the identity of this processor is unknown. We are currently unable to locate any specific complaints about the company’s contract terms, which indicates that merchants are generally satisfied with the service they are receiving from Phoenix Payments. If you have any knowledge of the standard Phoenix Payments contract, please leave that information in the comment section of this review.

Phoenix Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Phoenix Payments appears to employ independent sales agents, ISOs, and resellers to market its services. This hiring practice is common within the credit card processing industry, and it can often lead to an elevated complaint rate for a company. In this case, however, we are unable to locate any negative Phoenix Payments reviews that accuse the company’s sales agents of unethical conduct. Additionally, the company’s website does not appear to engage in any deceptive advertising strategies.

Our Phoenix Payments Review Summary

Our Final Thoughts

Phoenix Payments rates as a reliable merchant services provider according to our rating system. There is very little information available about the company at this time, but it has a low complaint volume across all consumer protection websites. Its alternate business name, Electronic Payment Exchange, has zero complaints with the BBB. Even when dealing with highly rated payment processors, merchants are encouraged to carefully read their contracts.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Phoenix Payments Treat You?

1 User Reviews

  • Roman Tammy

    I have been utilizing Phoenix Payments for my business’s financial transactions, and I couldn’t be more impressed with their exceptional service. From the very start, they demonstrated an unmatched level of professionalism combined with a friendly approach that put me at ease. Their secure and seamless payment processing system has streamlined my operations, saving me valuable time and effort.

    I am particularly fond of their responsive customer support team, always ready to assist with any queries or concerns promptly. Phoenix Payments truly understands the needs of businesses like mine, providing tailored solutions that fit perfectly with our requirements. With them, I’ve experienced increased efficiency and peace of mind, knowing my transactions are in reliable hands.

    I highly recommend Phoenix Payments to anyone seeking a trustworthy and efficient payment processing partner. They’ve exceeded my expectations, and I’m confident they’ll do the same for you!

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