|Sales & Marketing|
|Costs & Contract|
|Complaints & Service|
Update 4/16/2015: Phoenix Payments filed for chapter 11 bankruptcy protection in August 2014. The company has sold most of its assets to Electronic Payment Exchange and appears to be completely inactive.
Phoenix Payments (phoenixpayments.com) is a merchant account provider headquartered in Tempe, Arizona. The company offers U.S. merchants electronic solutions for processing credit and debit cards, ACH payments, and payroll. Phoenix Payments also provides an integrated payment gateway and developer API. Phoenix Payment Systems also operates under the name of Electronic Payment Exchange. Phoenix Payments is a registered ISO/MSP of Synovus Bank in Columbus, Georgia. The company’s website does not list an address, but its DBA of Electronic Payment Exchange is located at 1201 N. Market Street, Suite 701, Wilmington, Delaware 19801.
Phoenix Payments appears to employ independent sales agents, ISOs, and resellers to market its services. This hiring practice is common within the credit card processing industry, and it can often lead to an elevated complaint rate for a company. In this case, however, we are unable to locate any negative Phoenix Payments reviews that accuse the company’s sales agents of unethical conduct. Additionally, the company’s website does not appear to engage in any deceptive advertising strategies.
There is very little information available about the standard Phoenix Payments contract at this time. It is likely that both Phoenix Payments and Electronic Payment Exchange are ISOs of a larger payment processor, but the identity of this processor is unknown. We are currently unable to locate any specific complaints about the company’s contract terms, which indicates that merchants are generally satisfied with the service they are receiving from Phoenix Payments. If you have any knowledge of the standard Phoenix Payments contract, please leave that information in the comment section of this review.
As of this update, we are unable to locate any Phoenix Payments complaints that accuse the company of being a scam or a ripoff. In fact, the company is showing zero total reviews across all consumer protection websites at this time. A total lack of complaints is generally a strong indicator that a company employs a capable and available customer service team. Electronic Payment Exchange also does not show any complaints online. Given this low complaint volume, we are awarding Phoenix Payments an “A+” rating at this time.
As of this review, Phoenix Payments is not listed with the Better Business Bureau. Its alternate business name, Electronic Payment Exchange, does have a BBB profile. Electronic Payment Exchange is showing an “A-” rating despite zero complaints filed in the last three years. The BBB cites a lack of information about the company as the primary factor lowering its score. Given the company’s spotless complaint record, we have slightly adjusted the BBB’s grade to an “A” for the purposes of this review.
* Denotes CPO-adjusted BBB score
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This review was originally published on 2/23/13 and was last updated on 4/16/15.
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