Phoenix Payments Review

As of this update, we are unable to locate any Phoenix Payments complaints that accuse the company of being a scam or a ripoff. In fact, the company is showing zero total reviews across all consumer protection websites at this time. A total lack of complaints is generally a strong indicator that a company employs a capable and available customer service team. Electronic Payment Exchange also does not show any complaints online. Given this low complaint volume, we are awarding Phoenix Payments an “A+” rating at this time.

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

As of this review, Phoenix Payments is not listed with the Better Business Bureau. Its alternate business name, Electronic Payment Exchange, does have a BBB profile. Electronic Payment Exchange is showing an “A-” rating despite zero complaints filed in the last three years. The BBB cites a lack of information about the company as the primary factor lowering its score. Given the company’s spotless complaint record, we have slightly adjusted the BBB’s grade to an “A” for the purposes of this review.

There is very little information available about the standard Phoenix Payments contract at this time. It is likely that both Phoenix Payments and Electronic Payment Exchange are ISOs of a larger payment processor, but the identity of this processor is unknown. We are currently unable to locate any specific complaints about the company’s contract terms, which indicates that merchants are generally satisfied with the service they are receiving from Phoenix Payments. If you have any knowledge of the standard Phoenix Payments contract, please leave that information in the comment section of this review.

Phoenix Payments appears to employ independent sales agents, ISOs, and resellers to market its services. This hiring practice is common within the credit card processing industry, and it can often lead to an elevated complaint rate for a company. In this case, however, we are unable to locate any negative Phoenix Payments reviews that accuse the company’s sales agents of unethical conduct. Additionally, the company’s website does not appear to engage in any deceptive advertising strategies.

Phoenix Payments rates as a reliable merchant services provider according to our rating system. There is very little information available about the company at this time, but it has a low complaint volume across all consumer protection websites. Its alternate business name, Electronic Payment Exchange, has zero complaints with the BBB. Even when dealing with highly rated payment processors, merchants are encouraged to carefully read their contracts.