Update 10/31/2016: Phoenix Payments filed for chapter 11 bankruptcy protection in August 2014. The company has sold most of its assets to Electronic Payment Exchange and appears to be completely inactive.
Phoenix Payments (phoenixpayments.com) is a merchant account provider headquartered in Tempe, Arizona. The company offers U.S. merchants electronic solutions for processing credit and debit cards, ACH payments, and payroll. Phoenix Payments also provides an integrated payment gateway and developer API. Phoenix Payment Systems also operates under the name of Electronic Payment Exchange. Phoenix Payments is a registered ISO/MSP of Synovus Bank in Columbus, Georgia. The company’s website does not list an address, but its DBA of Electronic Payment Exchange is located at 1201 N. Market Street, Suite 701, Wilmington, Delaware 19801.
Sales & Marketing
Phoenix Payments appears to employ independent sales agents, ISOs, and resellers to market its services. This hiring practice is common within the credit card processing industry, and it can often lead to an elevated complaint rate for a company. In this case, however, we are unable to locate any negative Phoenix Payments reviews that accuse the company’s sales agents of unethical conduct. Additionally, the company’s website does not appear to engage in any deceptive advertising strategies.
Costs & Contract
There is very little information available about the standard Phoenix Payments contract at this time. It is likely that both Phoenix Payments and Electronic Payment Exchange are ISOs of a larger payment processor, but the identity of this processor is unknown. We are currently unable to locate any specific complaints about the company’s contract terms, which indicates that merchants are generally satisfied with the service they are receiving from Phoenix Payments. If you have any knowledge of the standard Phoenix Payments contract, please leave that information in the comment section of this review.
Complaints & Service
As of this update, we are unable to locate any Phoenix Payments complaints that accuse the company of being a scam or a ripoff. In fact, the company is showing zero total reviews across all consumer protection websites at this time. A total lack of complaints is generally a strong indicator that a company employs a capable and available customer service team. Electronic Payment Exchange also does not show any complaints online. Given this low complaint volume, we are awarding Phoenix Payments an “A+” rating at this time.
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
As of this review, Phoenix Payments is not listed with the Better Business Bureau. Its alternate business name, Electronic Payment Exchange, does have a BBB profile. Electronic Payment Exchange is showing an “A-” rating despite zero complaints filed in the last three years. The BBB cites a lack of information about the company as the primary factor lowering its score. Given the company’s spotless complaint record, we have slightly adjusted the BBB’s grade to an “A” for the purposes of this review.
Related: EMV Terminal Recommendations
About Phillip Parker
Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.Schedule a Consultation with Phillip
Related: Phillip’s Top All-Purpose Merchant Account Picks
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