Shopify Review

I closed my jewelry store in New Jersey and had lots of unsold items left after going out of business sale. I put them up on Shopify at 5% over cost/wholesale to cover expenses. Took forever with lots of live chats to get it set up more or less right. Less right are descriptions far below item image on some of the items.

Initially, some images were huge, blown up ridiculously large. After a number of chats I was told that this was so because the default image proportions are set to square so say, a long necklace, comes out square with the width and height the same resulting in a monstrous image way out of proportion to most other images. It took a number of chats for someone to tell me that I could set the image to unsquare and that did it for the image sizes. But still there are image descriptions far below the image for a number of products. Couldn’t get them to solve that one so I left it as is. The fix would be simple: allow images to be dragged in place and dewscriptions in a standard text box which could also be dragged in place. This is standard for web software.

I discovered that my gemstone earrings collection was not visible among the other collections. Took me quite a while to sort that one out. Why when I create a collection it isn’t automatically added to the other collections when saved is mystifying to me. .A friend with a store that sells used books and records in my town tried to set up a site on Shopify and he said it was so nonintuitive he gave up, and he’s a pretty smart guy. The Shopify store url is also mystifying, no http:// or www. Hyphens between the words in your store name followed by .myshopify.com. I registered my store name as a .com domain with Hostgator after all these Shopify problems just in case it didn’t work out. I’ve been dealing with the public for 40 years and have done 2 web sites from scratch myself and if I tell you it’s non-intuitive, it is. I’m an old guy now and I don’t need this aggravation.

I had a similar experience to Miss T and Shane. They have withheld my payments to me for over 2 weeks. They hold the funds, then ask you to provide documentation regarding manufacturing etc. They were very vague with what documents that thy needed, so I attached my manufacturing agreement. I heard back a few days later that the information was not what they needed. This is still on going and now they are forcing me to use another payment processor, dues to ‘risk’. Which in my opinion is absurd. They are not for the small business person. I hope people actually read this review and understand that there is something more going on with them behind the scenes. They are driving the small business person out. Beware!

We had someone hack our Shopify store and because they don’t have two step authentication like our other payment processors the hacker easily changed our account number to theirs and was putting all of our deposits into a bunch of diff accounts. Once we found this out we had been frauded for over 100k and Shopify blames Stripe and Stripe blamed Shopify both said there was nothing they could do. BEWARE they offer NO protection to their customers. We are switching payment processors and getting a lawyer.

This post will help: Best E-Commerce Merchant Accounts

-Phillip

Healithop at Shopify took my $90 order and I did not get the product from China. When I went to the original order site on Shopify, Healithop URL was no longer working. When I called and talked to Shopify, they said that they could not resolve money paid to Healithop [email protected]. I’m out $90. Shopify has no support for Fraud and no responsibility if the vendor fails.

We have been with Shopify for about one year and it’s been pretty good… until now. Two days ago they started holding our payments without an explanation. We tried and tried to get an explanation and they refused to give one. Finally we received an email about on day after they notified us of the hold on our payments. They said that we might be selling unlicensed products and that they needed to verify that the products are licensed. I have no problem with that and provided the requested information, but they shouldn’t have held payments without checking with us first, and they shouldn’t hold payments for products that are not even in question. This is absurd!

Now, more than 48 hours after they started holding our payments and more than 24 hours after I provided the information they requested, they are still holding our payments… and no end in sight.

We have bills to pay and no way to pay them. We are a relatively new small business without any excess cash flow and no cash reserves to handle a situation like this. Shopify is seriously damaging our business. Their actions are completely inexcusable and are borderline criminal in my opinion.

I will leave negative feedback and complaints about them on ever forum I can find.

This post will help: How to Make Your Payment Processor Release Your Money

-Phillip

Be very careful with Shopify if you think you may want to use the site. I joined in Sept 18 to have a processor for some customers credit cards. Huge mistake!
When signing up and creating an account one is asked the general information they would need to collect and pay you your funds. Then when i sent out an invoice to be paid, they collected the $162.32 and a week later the funds showed in my account. After that i sent four more invoices out between Oct 3 and Oct 8. The total of those invoices is $2490 and change. This prompted them to take the funds hostage and demand basically everything one would need to successfully steal my identity. Along with my banking info, they would have a pretty complete package.
Of course the GURU’s tried to assure me that my personal identity was “safe”. I’m pretty sure Yahoo, some major banking institutions, our government and a host of others could “assure” that the info they had was “safe” too, until it wasn’t.
I looked around a bit to find that Shopify’s main IP address is actually shared with 90,427 other sites. I’m pretty sure they would not be contacting me to “assure” me that they will safeguard my personal info. I flat refuse to put the front and back of my DL online, nor a copy of my passport to them or anyone else. The more i dig, the more it becomes apparent that this “organization” at it’s core is not really about processing payments at all. They lure people in then hijack their money to force the person to give them every necessary detail of one’s identity to complete the package.
I have my thoughts on what they do with this info after bullying people into giving it to them but for now I’ll see how that compares in the near future to what the FTC finds. I’ll certainly help them all i can.
If you ask the GURU’s who is requesting this info, they like to try to make you believe its your bank. Simply go to your bank first as i did and you will find that has no truth in it at all. Why would it? The bank knows exactly who their customers are, after all they get that proof of id at time the account is opened.
Stay far far away friend.

From The Editor
This Post Might Help: Best Merchant Accounts for Online Invoicing

I have read several of these comments and I agree with most of them. In the beginning I was excited about this app. It was fast, efficient, and the easiest app to use when transferring or receiving funds. I even referred several friends because of the convenience that I initially had with this app. Then I guess the saying “it sounds to good to be true” really showed it’s ugly head. It has gone on three weeks and I still haven’t received some funds a friend sent me using the cash app. It was requested 4/11/18 and was taken out of his account the very next day 4/12/18. However, the funds are still not in my account to this day. As others have stated their only form of communication is through email and they have constantly copied and pasted the same correspondence putting my bank at fault for not receiving the funds. I have asked for a supervisor and that is when the correspondence ceased. I’ve sent them emails back to back and no one has replied since. It has literally turned into a nightmare and my funds have either been stolen from this company or lost somewhere and their “support team” has not provided a resolve or restitution for my funds! Someone mentioned that it’s a good app until there’s a problem but I would have to disagree. It’s fraudulent when an app is a hit or miss withholding their consumer’s funds! I will never use this app again once my funds are received!

Terrible. They withhold payments after a while and make you intensely prove and provide documents that you are a real legal company. The team that deal with that are only contactable via email..takes forever to resolve. They then made a mistake & made my account unable to cancel or refund orders. Which resulted in several chargebacks which cost me money as well extremely unhappy customers! The guru actually said he had never seen anything like that before. Soon after I was able to issue refunds but I never heard from shopify about this. I just took it as they realised their mistake & corrected it as though it never happened as it was their error. No apology or any kind of acknowledgement it just started working again after 2 weeks broken! Oh..guess what..my account worked nicely for 3 weeks but the payments account is now on hold again due to receiving chargebacks at the time shopify with held over 3000gbp the week leading upto xmas & straight after that unable to
Issue refunds…you see where I’m going with this? I have a backlog of orders & shopify withhold the payments with no say on when they will release. I may as well shut the business now. Cheers Shopify

After Square failed to pay out over $4,000 in sales and refused to provide any explanation, we switched to Shopify for POS as we had the web program. We LOVE IT! So easy and simple and ties in the retail to the web sales and tracks inventory so well. Always get tech support (a bit of a wait on the phone) talking to a REAL person who really knows the program! I am thrilled!!

Ordered and paid via PayPal. My Discover card has been charged, BUT no delivery of purchase. Have filled out a form with them, BUT NO REPLY. Not feeling very happy with this company. Will never order again because of lack of customer service. Will report to BBB and let PayPal deal with this.. I GIVE UP.