Square’s Hardware and Software Suite for Retailers
Square for Retail is a POS application offered by Square. Square for Retail uses the same hardware as Square Register and shares many of the same features. However, Square for Retail is a paid monthly service that bundles additional retail-specific services along with the Square Register app so as to better serve conventional brick-and-mortar retailers.
Not to Be Confused With Square Register or Square Terminal
“Square for Retail” refers to Square’s original iPad-plus-stand payment terminal plus a whole host of hardware and software products, including a bar code scanner, receipt printer, and cash drawer. “Square Register” is a newer all-in-one POS product that represents the future of Square’s POS strategy. “Square Terminal” is a cordless, portable payment processing terminal that connects to Wi-Fi or Ethernet. One notable difference between the traditional Square Register app and Square for Retail is that Square for Retail’s checkout flow is based on a smart search feature rather than selecting items from a prebuilt inventory display. Square for Retail is only available for the iPad.
Square for Retail Review Table of Contents
- Costs & Contract: Square for Retail offers a month-to-month contract with fixed per-transaction pricing and no early termination fee.
- Complaints & Service: Square has received more than 3,000 public complaints.
- BBB Rating: Square has an “A+” rating with the Better Business Bureau and has received 2,916 complaints and 356 reviews in the past 3 years.
- Sales & Marketing: Square for Retail does not hire independent sales agents and displays its pricing for anyone to view.
- Rates & Fees: How Merchants Got The Best Rates With Square for Retail
2 Responses
Customer service needs considerable improvement. After a confusing and complicated process to get a code to even call in to customer service and the 20 minute wait time, we finally reached Victoria. She was rude throughout the conversation with snide little remarks stating she needed to speak to the account owner (I’m the manager and authorized representative), which I said was fine, would she mind calling him. At first said she would call him, and asked for his number, I asked her to hold for me to text him first so he would answer, to which she said yes. I texted and while we waited I asked why if I’m authorized representative why I could not verify the account (we had a fraudulent attack, which rerouted our funds to another bank account). She responded that she didn’t like how I was speaking to her so he would have to call in and wait on hold for another representative. I told her that was not fair and he was expecting her call and I wanted to speak to a manager, she said there was no phone management support, then she hung up on me!
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-Phillip
OMG. Square gets an F rating from me. I applied for Square Merchant’s account in May of 2018 or or around May 18 – May 23, 2018. When I got my bank statement in June I was billed for a Merchant’s Account for March, April, May and June. I could not find a phone number or e-mail complaint line for Square but I did find someone who tried to sell my associate the same service. Sadly my bank said it was a legal charge. IT WAS LEGAL TO CHARGE ME FOR A SERVICE THREE MONTHS BEFORE I RECEIVED THE SERVICE. !!!!i I called the website provider and told them to remove my merchant’s account. They were kind enough to verify the web site start up date. My e-mails verified when I added Square. It was three months later! I would continue to encourage my associates to avoid Square. It cost $24.90 per month for an account that I did not have and $24.90 per month for an account I only used once when I set it up to test it’s activation with a $1.00 charge. I have searched the internet and have yet to find a number to recover my money from SQUARE. One dishonest merchant to another my own bank called it a legal charge by way of a form letter with no name or signature. Sounds pretty shady. YOU KNOW IT. I don’t know how in the heck Square could get a B from BBB. I read the complaints. I am going to continue to complain about Square in writing and to everyone that will hear me until they return my four months of payments that they charged me for an account I never used and was charged three months before I actually set up and activated Square. Theft or Fraud it certainly isn’t honest!
From The Editor
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