eProcessing Network Reviews & Complaints

eProcessing Network Logo
Overall Score
4
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How did they treat you?
Pros and Cons
Pros: Cons:
No setup fee Monthly fees apply
Month-to-month contracts Not a direct merchant provider
Diverse payment options Pricing not disclosed online
PCI Compliant for security Limited customer service hours
Varies merchant tools Separate merchant account needed
No early terminations fees Possible reseller markups

Overview

In this review of eProcessing Network, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific features provided. By the end of this review, you will understand whether eProcessing Network meets your payment processing needs.

About eProcessing Network

Headquartered in Houston, Texas, eProcessing Network is a software provider that offers in-store, online, and mobile payment acceptance products for merchants. eProcessing Network is not a merchant account provider; rather, it sells software and equipment that can be paired with a merchant's existing credit card processor.

eProcessing Network Products and Services

Payment Gateway

eProcessing Network offers a range of software products including a secure payment gateway, virtual terminal services, mobile payment apps for smartphones and tablets, web order form generation, and fraud protection tools. The company does not function as a backend processor or acquiring bank, so merchants need to set up a merchant account through a separate provider to process credit and debit card payments.

Mobile Payment Processing

eProcessing Network (ePN) provides mobile payment processing services for businesses needing flexible payment options. Merchants can use the ePNMobile app on their smartphones or tablets to process transactions, offering a convenient solution for both customers and businesses.

Virtual Terminal

The eProcessing Network virtual terminal enables merchants to process payments via a web browser without a physical POS system. This service is suitable for businesses handling mail order, telephone order, or face-to-face transactions, offering a versatile payment processing solution.

Recurring Billing

ePN's recurring billing service supports businesses that require regular customer billing, such as subscription-based companies. This feature allows merchants to set up automatic billing schedules, simplifying the management of repeat payments.

Inventory Management

eProcessing Network includes inventory management tools to help businesses track products and stock levels. These tools can integrate with the payment processing system, enabling merchants to maintain accurate inventory records and streamline operations.

Security and Compliance

ePN ensures compliance with industry standards like the Payment Card Industry Data Security Standard (PCI DSS). The company employs advanced encryption and tokenization methods to protect sensitive payment information and mitigate fraud risks.

eProcessing Network payment processing
eProcessing Network offers e-commerce software

eProcessing Network Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <5
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Review of Customer Complaints

Our research found fewer than 10 negative reviews of eProcessing Network, with some labeling the company as a ripoff. Notably, a couple of these complaints seem to be misdirected and actually involve issues with clients’ chosen credit card processors, not eProcessing Network directly. As such, they have a limited impact on the company’s overall assessment. Reported problems include poor customer service, software issues, and difficulties in service cancellation. It’s worth noting that complaints regarding customer service are predominantly attributed to eProcessing Network. If you have personal insights or experiences with eProcessing Network, we encourage you to share them in the comments section.

eProcessing Network Lawsuits

No active class-action lawsuits or Federal Trade Commission (FTC) complaints have been discovered against eProcessing Network. Clients looking for non-litigious resolution avenues might consider reporting their concerns to appropriate supervisory organizations.

Customer Support Availability

eProcessing Network provides phone support to all users, a level of service that surpasses many competitors in the industry.

eProcessing Network Contact Information

  • (800) 971-0997 – Toll-Free General Customer Service
  • (800) 296-4810 – Reseller Support

Considering the low volume of complaints relative to the industry, eProcessing Network is deemed worthy of an “A” rating in this category.

eProcessing Network Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 7

Under 5 Complaints

eProcessing Network currently has an “A” rating with the Better Business Bureau and has been accredited since 2005. The company has received 4 complaints to its BBB profile in the past 3 years.

What Merchants Say

eProcessing Network has also received 3 informal reviews, all of which are negative. One recent complaint describes excessive charges and poor customer service:

They are bad. They think that 3500 charges for the same amount -$19.00 to the same customer over a period of 5 minutes is normal????? They do not use the latest encryption as relayed to me by Marcos the manager, will not call you RUN AWAY FROM THEM and I was with them for 6 years. They have no way to stop fraudulent attacks as it is not in their best interests to do so because they will be deduct a fee for each charge attempted weather approved or declined. Good Luck Gregg ****** RV LED LITES

Clients in this situation would be best served by one of our top processors for customer service.

An “A” Performance

Given the company’s complaint total and resolution ratio, we agree with the BBB’s rating at this time.

eProcessing Network Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties $0
Gateway Fee $0.05 Per Transaction
Monthly & Annual Fees $8 - $10
Equipment Leasing No

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Beware Reseller Markups

eProcessing Network keeps its pricing and contract terms private, making it challenging to pinpoint exact wholesale rates. Typically, businesses access eProcessing Network services through a reseller, which may result in a minor price increase due to the markup applied by the reselling entity. According to a response on a consumer complaint, the company’s fundamental charges are around $8-$10 per month with transaction fees of $0.05, aligning with industry norms for payment gateway services.

Month-to-Month Contracts

An eProcessing Network representative indicated in reply to a Better Business Bureau complaint that the company adopts month-to-month agreements without imposing early termination fees, a practice that is fairly common in the industry. While eProcessing Network’s direct pricing seems competitive, actual costs will depend on the reseller. For optimized savings, businesses are advised to combine eProcessing Network’s gateway solutions with an affordable merchant account provider.

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eProcessing Network Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

Inside Sales Team

eProcessing Network appears to primarily market itself through a reseller program and through strategic partnerships. The company does not provide merchant accounts, so it is largely exempt from the misleading rate quotes and tricky contract terms that are commonly attached to merchant accounts. There are no eProcessing Network reviews at this time that accuse the company’s sales team of deceptive conduct.

No Deceptive Quotes

The eProcessing Network website does not list any specific details about the eProcessing Network rates. At this time, it appears that any potential issues with incomplete pricing disclosure would almost certainly be caused by a reseller rather than by eProcessing Network. If you’re confused about your monthly bill from eProcessing Network, a third-party statement audit can help you identify and eliminate any unexpected fees.

Our eProcessing Network Review Summary

Our Final Thoughts

eProcessing Network has established itself as a dependable provider in the realm of credit card processing, especially in terms of payment software, according to our evaluative criteria. Over the years, the company has maintained a commendably low complaint volume, underscoring its capability and reliability in delivering quality payment solutions. It’s important for prospective clients to recognize that eProcessing Network specializes exclusively in providing payment gateways, virtual terminals, mobile applications, and other related payment software; it does not function as a merchant account provider nor does it operate as a bank.

This specialization means that eProcessing Network’s offerings are ideally suited for businesses looking to enhance their existing systems with robust payment processing software. For companies involved in web development or e-commerce, integrating eProcessing Network’s solutions with merchant accounts from top-rated payment processors can lead to a seamless, efficient online payment system. This approach not only leverages eProcessing Network’s technological strengths but also aligns with businesses aiming to optimize their transaction processing capabilities.

Location & Ownership

Steve Sotis is the president of eProcessing Network, which is located at 1415 N Loop W #1185, Houston, Texas 77054.

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Testimonials & Complaints

How Did eProcessing Network Treat You?

9 User Reviews

  • Chad Lennox

    Flower Business

    PLEASE do NOT do business with this company!!

    Believe us! This is coming from a small floral business that has been doing business with them for over a DECADE. Too many reasons to list reasons why transferring to new processor but will list one of the bigger reasons – our rep did not speak or reach out to us for over 5+ of those 10 years we were with them. When we reached out for help, was told “I tried to help you but you seemed too busy at the time.” What a joke after giving them thousands of dollars over the years, smh

    Please folks do yourself a favor, go with someone else!!!!

  • Eddie Russell

    Horrible Company don’t even waste your time would never recommend this company to anyone. They cancelled transactions without letting my company know. This company is bad for business, and will keep you waiting on payments or just not pay at all.

  • China Grove Mini Storage

    We used the eprocessingnetwork for three years and when we wished to cancel our service we followed all of the closing procedures to close our gateway. Unfortunately for us, they failed to close the account and continued to charge our auto pay tenants. They claimed they didn’t receive the “Close ePN Gateway Account form, which I sent March 16th. Our tenants are being faced with overdrafts and late fees from their banks. They looked on their servers to see if I sent the email and the next day I received an email stating my closure form was sent through a Google Drive link and they couldn’t open it for security reasons. When I called and left a voicemail for a supervisor I was not called back. The next day I had to call to talk to one of their associates. He blamed me for not following up and making sure they closed the account. Nowhere in the instructions on the “Close ePN Payment Gateway Account” form does it specify not to send a link. They refuse to cover any of our fees from the merchant service charges or our tenants overdraft fees which have incurred due to their incompetence (and my trust in their company).

  • Nick Gauthier

    By far one of the worst customer service experience I have ever had. The company blatantly lied to me on the phone claiming my account would be refunded and would not be activated till the card processor was used. They continued to charge me for monthly fees for over 5 months after the claimed I would be refunded.

    Called customer service, after they ignored numerous emails asking to cancel the account after they did not hold their initial guaranty. The representative then went on to be very rude and hung up the phone on me. Without giving me any help or necessary information how to get my refund. I never processed one single payment but was charged for 5 months of processing fees. Very unethical company and their customer service is horrible stay away from them.

  • deny

    They are not very professional. Their system crashed on a very busy day. Also, they made changes that we were not aware of. When called and asked why weren’t we informed about it, Leslie goes: “we don’t send e-mails out for every little thing”. This was not little, it affected the way we deal with our clients via e-mail.
    Leslie, the girl who answers the calls in the morning, is very rude, unprofessional and has a lot of attitude. She does not know how to talk with customers. I would not hire her for 1 cent an hour. My boss called her once and and she was so rude that we decided to drop the whole thing and go with a different company. He asked to speak with her manager (I don’t know if they have such a person there), and she put him on hold for an hour. When he called back, she picked the phone and said the manager just stepped out of the office.
    The guy, who picks the calls in the afternoon is better, but their service overall is bad. I would not recommend them.

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