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eProcessing Network 2023: Reviews & Complaints
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Headquartered in Houston, Texas, eProcessing Network is a software provider that offers in-store, online, and mobile payment acceptance products for merchants. eProcessing Network is not a merchant account provider; rather, it sells software and equipment that can be paired with a merchant’s existing credit card processor.
eProcessing Network Payment Gateway
Software products offered by the company include a secure payment gateway, virtual terminal services, mobile payment apps for smartphones and tablets, web order form generating, and fraud protection tools, among other services. It therefore has no backend processor or acquiring bank, and merchants will need to set up a merchant account through a separate company in order to accept credit and debit card payments with eProcessing Network.
Mobile Payment Processing
ePN provides mobile payment processing services for businesses that require flexibility in accepting payments. Merchants can use the ePNMobile app on their smartphones or tablets to process transactions, offering a convenient option for both customers and businesses.
The eProcessing Network virtual terminal allows merchants to process payments using a web browser without the need for a physical POS system. The virtual terminal is suitable for businesses that accept mail order, telephone order, or face-to-face transactions, providing a versatile payment processing solution.
ePN offers a recurring billing service for businesses that need to charge customers on a regular basis, such as subscription-based companies. This feature allows merchants to set up automatic billing schedules, making it easy to manage repeat payments from customers.
eProcessing Network provides inventory management tools to help businesses keep track of their products and stock levels. These tools can be integrated with the payment processing system, allowing merchants to maintain accurate inventory records and streamline their operations.
Security and Compliance
ePN ensures that its payment processing services comply with industry standards, such as the Payment Card Industry Data Security Standard (PCI DSS). The company uses advanced encryption and tokenization methods to protect sensitive payment information and reduce the risk of fraud.
Location & Ownership
Steve Sotis is the president of eProcessing Network, which is located at 1415 N Loop W #1185, Houston, Texas 77054.
Table of Contents
- Costs & Contract: Offers a month-to-month contract with no…
- Complaints & Service: Complaints number fewer than 10 on…
- BBB Rating: Has an “A” rating with the Better Business Bureau and has received 4 complaints and 3 reviews in the past 3 years. It has been…
- Sales & Marketing: Does not appear to hire independent sales agents and has not…
eProcessing Network Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<5|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
We have located fewer than 10 negative eProcessing Network reviews, and some of these complaints accuse the company of being a ripoff. At least two of these complaints appear to have been mistakenly filed against eProcessing Network even though the client’s credit card processor was actually at fault. These complaints will therefore not count too heavily against the company. The most commonly cited issues are poor customer service, software malfunctions, and difficulty canceling service, but, again, it’s difficult to determine whether these issues were caused by eProcessing Network or by the merchant’s chosen payment processor. The customer service-related complaints do generally appear to stem from eProcessing Network’s team. If you have your own eProcessing Network review to make, please do so in the comments below.
eProcessing Network Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against eProcessing Network. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
eProcessing Network Customer Support Options
eProcessing Network offers phone support to all of its users, which exceeds the level of support offered by many of its peers.
eProcessing Network Customer Service Numbers
- (800) 971-0997 – Toll-Free General Customer Service
- (800) 296-4810 – Reseller Support
The company’s total number of complaints is low enough to warrant an “A” rating in our view.
eProcessing Network Online Ratings
Here's How They Rate Online
Under 5 Complaints
eProcessing Network currently has an “A” rating with the Better Business Bureau and has been accredited since 2005. The company has received 4 complaints to its BBB profile in the past 3 years.
What Merchants Say
eProcessing Network has also received 3 informal reviews, all of which are negative. One recent complaint describes excessive charges and poor customer service:
They are bad. They think that 3500 charges for the same amount -$19.00 to the same customer over a period of 5 minutes is normal????? They do not use the latest encryption as relayed to me by Marcos the manager, will not call you RUN AWAY FROM THEM and I was with them for 6 years. They have no way to stop fraudulent attacks as it is not in their best interests to do so because they will be deduct a fee for each charge attempted weather approved or declined. Good Luck Gregg ****** RV LED LITES
Clients in this situation would be best served by one of our top processors for customer service.
An “A” Performance
Given the company’s complaint total and resolution ratio, we agree with the BBB’s rating at this time.
eProcessing Network Fees, Rates & Costs
A Closer Look at The Contract
|Gateway Fee||$0.05 Per Transaction|
|Monthly & Annual Fees||$8 - $10|
Beware Reseller Markups
eProcessing Network does not disclose its pricing or its contract terms on its website, so it is difficult to determine its wholesale pricing at this time. Most businesses will sign up for eProcessing Network through a reseller, meaning that their cost will be slightly marked up by the company reselling eProcessing Network’s products. One response to this complaint states that the company’s baseline costs are $8-$10 per month and $0.05 per transaction, which are standard payment gateway prices for the industry.
In response to a Better Business Bureau complaint, an eProcessing Network representative stated that the company offers month-to-month agreements with no early termination fees, which is similarly standard. In general, eProcessing Network appears to offer fairly competitive wholesale pricing for its products, but costs will vary from reseller to reseller. Businesses can maximize their savings by pairing eProcessing Network’s gateway with a cheap merchant account.
eProcessing Network Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
Inside Sales Team
eProcessing Network appears to primarily market itself through a reseller program and through strategic partnerships. The company does not provide merchant accounts, so it is largely exempt from the misleading rate quotes and tricky contract terms that are commonly attached to merchant accounts. There are no eProcessing Network reviews at this time that accuse the company’s sales team of deceptive conduct.
No Deceptive Quotes
The eProcessing Network website does not list any specific details about the eProcessing Network rates. At this time, it appears that any potential issues with incomplete pricing disclosure would almost certainly be caused by a reseller rather than by eProcessing Network. If you’re confused about your monthly bill from eProcessing Network, a third-party statement audit can help you identify and eliminate any unexpected fees.
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