Overview
In this review of eProcessing Network, we will provide a detailed overview of the company's credit card processing services. We will cover the range of services they offer, including point-of-sale (POS) systems, mobile payment solutions, and e-commerce capabilities. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific features provided. By the end of this review, you will understand whether eProcessing Network meets your payment processing needs.
About eProcessing Network
Headquartered in Houston, Texas, eProcessing Network is a software provider that offers in-store, online, and mobile payment acceptance products for merchants. eProcessing Network is not a merchant account provider; rather, it sells software and equipment that can be paired with a merchant's existing credit card processor.
![](https://www.cardpaymentoptions.com/wp-content/uploads/2024/07/eProcessingNetwork-homepage.webp)
eProcessing Network Products and Services
Payment Gateway
eProcessing Network offers a range of software products including a secure payment gateway, virtual terminal services, mobile payment apps for smartphones and tablets, web order form generation, and fraud protection tools. The company does not function as a backend processor or acquiring bank, so merchants need to set up a merchant account through a separate provider to process credit and debit card payments.
Mobile Payment Processing
eProcessing Network (ePN) provides mobile payment processing services for businesses needing flexible payment options. Merchants can use the ePNMobile app on their smartphones or tablets to process transactions, offering a convenient solution for both customers and businesses.
Virtual Terminal
The eProcessing Network virtual terminal enables merchants to process payments via a web browser without a physical POS system. This service is suitable for businesses handling mail order, telephone order, or face-to-face transactions, offering a versatile payment processing solution.
Recurring Billing
ePN's recurring billing service supports businesses that require regular customer billing, such as subscription-based companies. This feature allows merchants to set up automatic billing schedules, simplifying the management of repeat payments.
Inventory Management
eProcessing Network includes inventory management tools to help businesses track products and stock levels. These tools can integrate with the payment processing system, enabling merchants to maintain accurate inventory records and streamline operations.
Security and Compliance
ePN ensures compliance with industry standards like the Payment Card Industry Data Security Standard (PCI DSS). The company employs advanced encryption and tokenization methods to protect sensitive payment information and mitigate fraud risks.
![eProcessing Network payment processing](https://www.cardpaymentoptions.com/wp-content/uploads/2021/01/eprocessing-network-payment-processing-1024x499-1.jpg)
Chad Lennox
PLEASE do NOT do business with this company!!
Believe us! This is coming from a small floral business that has been doing business with them for over a DECADE. Too many reasons to list reasons why transferring to new processor but will list one of the bigger reasons – our rep did not speak or reach out to us for over 5+ of those 10 years we were with them. When we reached out for help, was told “I tried to help you but you seemed too busy at the time.” What a joke after giving them thousands of dollars over the years, smh
Please folks do yourself a favor, go with someone else!!!!
ERIK BRUCE
Terrible credit card service provider !!!!! Rates are higher than most …. Hidden charges that are not spoke of when signing up ….pain to cancel …. stay away ….try another provider !!!
Eddie Russell
Horrible Company don’t even waste your time would never recommend this company to anyone. They cancelled transactions without letting my company know. This company is bad for business, and will keep you waiting on payments or just not pay at all.
Paul
My company has had issues and tickets with their service that have not been resolved in over 2 years. It’s become comical at this point and we are finally switching to another provider. ePN is an atrocious company with horrible service and support for their merchants. Avoid.
From The Editor
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China Grove Mini Storage
We used the eprocessingnetwork for three years and when we wished to cancel our service we followed all of the closing procedures to close our gateway. Unfortunately for us, they failed to close the account and continued to charge our auto pay tenants. They claimed they didn’t receive the “Close ePN Gateway Account form, which I sent March 16th. Our tenants are being faced with overdrafts and late fees from their banks. They looked on their servers to see if I sent the email and the next day I received an email stating my closure form was sent through a Google Drive link and they couldn’t open it for security reasons. When I called and left a voicemail for a supervisor I was not called back. The next day I had to call to talk to one of their associates. He blamed me for not following up and making sure they closed the account. Nowhere in the instructions on the “Close ePN Payment Gateway Account” form does it specify not to send a link. They refuse to cover any of our fees from the merchant service charges or our tenants overdraft fees which have incurred due to their incompetence (and my trust in their company).
ERIK BRUCE
I experienced the same problem …. stay away from these clowns !!!!
Nick Gauthier
By far one of the worst customer service experience I have ever had. The company blatantly lied to me on the phone claiming my account would be refunded and would not be activated till the card processor was used. They continued to charge me for monthly fees for over 5 months after the claimed I would be refunded.
Called customer service, after they ignored numerous emails asking to cancel the account after they did not hold their initial guaranty. The representative then went on to be very rude and hung up the phone on me. Without giving me any help or necessary information how to get my refund. I never processed one single payment but was charged for 5 months of processing fees. Very unethical company and their customer service is horrible stay away from them.
deny
They are not very professional. Their system crashed on a very busy day. Also, they made changes that we were not aware of. When called and asked why weren’t we informed about it, Leslie goes: “we don’t send e-mails out for every little thing”. This was not little, it affected the way we deal with our clients via e-mail.
Leslie, the girl who answers the calls in the morning, is very rude, unprofessional and has a lot of attitude. She does not know how to talk with customers. I would not hire her for 1 cent an hour. My boss called her once and and she was so rude that we decided to drop the whole thing and go with a different company. He asked to speak with her manager (I don’t know if they have such a person there), and she put him on hold for an hour. When he called back, she picked the phone and said the manager just stepped out of the office.
The guy, who picks the calls in the afternoon is better, but their service overall is bad. I would not recommend them.
WooPros
It has always been a pleasure for us to work with eProcessing Network. Great gateway and very easy integrations available.