eProcessing Network Review

Headquartered in Houston, Texas, eProcessing Network is a software provider that offers in-store, online, and mobile payment acceptance products for merchants. eProcessing Network is not a merchant account provider; rather, it sells software and equipment that can be paired with a merchant’s existing credit card processor.

Payment Gateway

eProcessing Network offers a range of software products including a secure payment gateway, virtual terminal services, mobile payment apps for smartphones and tablets, web order form generation, and fraud protection tools. The company does not function as a backend processor or acquiring bank, so merchants need to set up a merchant account through a separate provider to process credit and debit card payments.

Mobile Payment Processing

eProcessing Network (ePN) provides mobile payment processing services for businesses needing flexible payment options. Merchants can use the ePNMobile app on their smartphones or tablets to process transactions.

Virtual Terminal

The eProcessing Network virtual terminal enables merchants to process payments via a web browser without a physical POS system. This service is suitable for businesses handling mail order, telephone order, or face-to-face transactions.

Recurring Billing

ePN’s recurring billing service supports businesses that require regular customer billing, such as subscription-based companies.

Inventory Management

eProcessing Network includes inventory management tools to help businesses track products and stock levels. These tools can integrate with the payment processing system.

Security and Compliance

ePN ensures compliance with industry standards like the Payment Card Industry Data Security Standard (PCI DSS). The company employs advanced encryption and tokenization methods to protect sensitive payment information and mitigate fraud risks.

Review of Customer Complaints

Our research found fewer than 10 negative reviews of eProcessing Network, with some labeling the company as a ripoff. Notably, a couple of these complaints seem to be misdirected and actually involve issues with clients’ chosen credit card processors, not eProcessing Network directly. As such, they have a limited impact on the company’s overall assessment. Reported problems include poor customer service, software issues, and difficulties in service cancellation. It’s worth noting that complaints regarding customer service are predominantly attributed to eProcessing Network. If you have personal insights or experiences with eProcessing Network, we encourage you to share them in the comments section.

eProcessing Network Lawsuits

No active class-action lawsuits or Federal Trade Commission (FTC) complaints have been discovered against eProcessing Network. Clients looking for non-litigious resolution avenues might consider reporting their concerns to appropriate supervisory organizations.

PaymentPop Rating for eProcessing Network

Positive Feedback

There are no positive reviews published about eProcessing Network on the PaymentPop website.

eProcessing BBB Rating

eProcessing Network currently has an “A” rating with the Better Business Bureau and has been accredited since 2005. The company has received 4 complaints to its BBB profile in the past 3 years. eProcessing Network has a 1 out of 5 star rating based on 1 user reviews on the Better Business Bureau website.

eProcessing Network has also received 3 informal reviews, all of which are negative. One recent complaint describes excessive charges and poor customer service:

Clients in this situation would be best served by one of our top processors for customer service.

An “A” Performance

Given the company’s complaint total and resolution ratio, we agree with the BBB’s rating at this time.

Google Maps Rating for eProcessing Network

eProcessing Network has as 1.5 out of 5 star rating based on 16 user reviews on Google Maps.

Positive Feedback

There are no positive reviews published about eProcessing Network on Google Maps.

Beware Reseller Markups

eProcessing Network keeps its pricing and contract terms private, making it challenging to pinpoint exact wholesale rates. Typically, businesses access eProcessing Network services through a reseller, which may result in a minor price increase due to the markup applied by the reselling entity. According to a response on a consumer complaint, the company’s fundamental charges are around $8-$10 per month with transaction fees of $0.05, aligning with industry norms for payment gateway services.

Month-to-Month Contracts

An eProcessing Network representative indicated in reply to a Better Business Bureau complaint that the company adopts month-to-month agreements without imposing early termination fees, a practice that is fairly common in the industry. While eProcessing Network’s direct pricing seems competitive, actual costs will depend on the reseller. For optimized savings, businesses are advised to combine eProcessing Network’s gateway solutions with an affordable merchant account provider.

Inside Sales Team

eProcessing Network appears to primarily market itself through a reseller program and through strategic partnerships. The company does not provide merchant accounts, so it is largely exempt from the misleading rate quotes and tricky contract terms that are commonly attached to merchant accounts. There are no eProcessing Network reviews at this time that accuse the company’s sales team of deceptive conduct.

No Deceptive Quotes

The eProcessing Network website does not list any specific details about the eProcessing Network rates. At this time, it appears that any potential issues with incomplete pricing disclosure would almost certainly be caused by a reseller rather than by eProcessing Network. If you’re confused about your monthly bill from eProcessing Network, a third-party statement audit can help you identify and eliminate any unexpected fees.

eProcessing Network has established itself as a dependable provider in the realm of credit card processing, especially in terms of payment software, according to our evaluative criteria. Over the years, the company has maintained a commendably low complaint volume, underscoring its capability and reliability in delivering quality payment solutions. It’s important for prospective clients to recognize that eProcessing Network specializes exclusively in providing payment gateways, virtual terminals, mobile applications, and other related payment software; it does not function as a merchant account provider nor does it operate as a bank.

This specialization means that eProcessing Network’s offerings are ideally suited for businesses looking to enhance their existing systems with robust payment processing software. For companies involved in web development or e-commerce, integrating eProcessing Network’s solutions with merchant accounts from top-rated payment processors can lead to a seamless, efficient online payment system. This approach not only leverages eProcessing Network’s technological strengths but also aligns with businesses aiming to optimize their transaction processing capabilities.