Elite Payment Processing Reviews & Complaints

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5
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How did they treat you? ▼

Overview

In this article, we will provide a detailed review of Elite Payment Processing, a credit card processing company. We will discuss the range of services offered, including merchant accounts, payment gateways, and point-of-sale systems. The review will cover the company's pricing structures, contract terms, and overall reliability. Additionally, we will analyze customer feedback and the quality of support provided by Elite Payment Processing. Comparisons with other payment processors in the industry will be included to help you determine if Elite Payment Processing aligns with your business needs. This article aims to equip you with the necessary information to make an informed decision.

About Elite Payment Processing

Founded in 2007, Elite Payment Processing is a merchant account provider based in Ft. Lauderdale, Florida. There is some evidence that Elite Payment Processing is partnered as a reseller of multiple processing companies. The company specializes in retail and multi-currency merchant accounts.

Elite Payment Processing Products and Services

Payment Processing

Elite Payment Processing handles transactions for all major debit and credit cards, catering to a wide range of business types. Their services include EMV swipers, POS systems, mobile solutions, processing in over 60 currencies, and various e-commerce solutions. Their e-commerce offerings include dynamic descriptors, transaction recycling, account updating, online reporting, recurring billing, virtual terminals, Level 2 and 3 B2B processing, and batch processing.

Card Not Present Solutions

Elite Payment Processing provides solutions for card-not-present transactions, aiming to offer payment flexibility that helps businesses retain customers. Their services are designed to reduce customer attrition by ensuring seamless purchase completions despite payment complexities.

Retail Solutions

Elite offers retail payment solutions focused on quick and secure credit and debit transactions through a robust merchant account system. These solutions are tailored to capture sales efficiently and securely.

Dual Pricing

Elite implements dual pricing strategies, which incentivize cash payments by offering cost savings to customers. This approach also helps businesses reduce credit card transaction costs. Dual pricing can be integrated into payment terminals or POS systems, showing both cash and credit prices.

Elite Payment Processing services
Elite Payment Processing offers most basic payment processing services

Elite Payment Processing Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Low Complaint Total

At the time of this update, we are unable to locate almost any Elite Payment Processing reviews on consumer protection websites. If you have your own Elite Payment Processing review to make, please do so in the comments below.

Elite Payment Processing Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Elite Payment Processing. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Elite Payment Processing Customer Support Options

The company provides phone, an automated form, and email information on its website, but it doesn’t clearly identify which phone numbers are intended for customer service. This is an obvious step that could help the company compare favorably to the top-rated payment processors for great customer service.

Given the long list of processors previously seen on the company’s contact page, it is possible that multiple other companies handle customer support for Elite Payment Processing. They may also absorb some of Elite’s complaints on their own online profiles. Since it’s nearly impossible to chart whether this is occurring, we will favorably assume that Elite Payment’s spotless record is the product of an outstanding customer support department.

Elite Payment Processing Customer Service Information

  • (877) 330-3313 – Toll-Free Support
  • (954) 462-0100 – Local Office
  • (954) 835-4000 – Fax

Other Support Options

Elite Payment Processing Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

No Profile

Elite Payment Processing no longer has a BBB profile.

Elite Payment Processing Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Likely
Monthly & Annual Fees Likely
Processing Rates Variable
Equipment Leasing Likely

Overview of Contract Terms with Elite Payment Processing

The specifics of Elite Payment Processing’s contracts are not widely published, but information suggests it may resell services from several well-known processors, including National Processing Company (now part of Worldpay), Priority Payment Systems, First Data (now Fiserv), and Newtek Merchant Solutions. The contracts from these processors typically include early termination fees up to $495 and PCI compliance fees up to $19.95 monthly. Given the variety of processors, Elite Payment Processing likely tailors contract terms based on the specific needs and profiles of its clients, including business type and volume.

Payment Gateway and Virtual Terminal Services

Elite Payment Processing offers virtual terminal and payment gateway solutions, with specific fees and rates not disclosed on their website. However, as a noted reseller of Authorize.net, one might infer standard fees such as a $25 monthly gateway fee, a transaction rate of 2.9% plus $0.30, and a batch fee of $0.10. Since terms can vary, merchants are encouraged to negotiate for the most favorable rates.

Specialized Processing Solutions

Elite Payment Processing extends Level 2 and Level 3 processing services designed for B2B and B2G transactions, which require more detailed transaction data and may qualify for lower interchange rates. These specialized services cater to businesses utilizing corporate credit cards for purchases.

Client Satisfaction

The lack of public complaints suggests client satisfaction with Elite Payment Processing’s service and contract terms. However, without direct reports, it’s uncertain how Elite’s offerings compare with the most competitive merchant accounts. Merchants interested in Elite Payment Processing are advised to inquire directly about specific fees, including early termination and PCI compliance charges.

Merchants looking for competitive payment processing options are encouraged to explore our selection of the best merchant accounts for more transparent pricing and favorable terms.

Elite Payment Processing B2B Level 2 and 3 Elite Payment Processing’s B2B services include Level 2 and 3 processing.

Elite Payment Processing Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

Inside and Outside Sales Staff

Elite Payment Processing appears to rely on its website and its network of clients to market its services, and there is some evidence that the company utilizes telemarketing and independent sales agents. We were unable to locate any Elite Payment Processing reviews that mention a problem with the sales team, and the company does not appear to engage in deceptive advertising strategies. That said, we always recommend that readers consider a third-party statement audit to find and eliminate hidden fees.

One Agent Complaint

One relatively recent complaint in the comment section of this review was posted by a sales agent with the company, and the agent claims that she was pressured to buy leads from the company at a very high cost with minimal return on her investment. This type of issue likely has little impact on the client experience, but it’s worth bearing in mind as a piece of the company’s overall sales operation. If you have any experience with Elite Payment Processing’s sales team, please describe that communication in the comment section of this review.

Our Elite Payment Processing Review Summary

Our Final Thoughts

Based on all available indicators, Elite Payment Processing stands out as an excellent credit card processing provider. The company maintains a low complaint volume, and there are no evident signs of misleading advertising practices. This positive reputation suggests that Elite Payment Processing delivers a satisfactory customer experience while maintaining transparent business practices.

However, even when working with credit card processors that meet our high standards, it is crucial for readers to meticulously review the terms of any contract they receive. Comparing Elite Payment Processing’s pricing with that of top overall providers is recommended to ensure you’re getting the best deal possible. Always prioritize transparency and a thorough understanding of terms when choosing a payment processing partner.

Location & Ownership

Elite Payment’s headquarters is located at 7777 Glades Rd, Suite 100, Boca Raton, Florida 33434, and the company is a registered ISO/MSP of Synovus Bank. Bryan Facterman is the president of Elite Payment Processing.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Elite Payment Processing Treat You?

1 User Reviews

  • Jayna Peters

    I started with Elite services in July of 2016 and was told I had to buy 50 “Reliable” vendor names to be really successful on top of supplying my own 10 names per week. Those 50 ‘Reliable” were priced at $5,000! I was told not to worry, they would cover half the cost and I could finance the rest. I had a “coach who was nice enough but she kept giving me excuses why everyone was just on the verge of signing for a machine but never did.

    As of the end of December I still didn’t have a sale and I quite paying for “my half” of the names fee. No one ever questioned why I wasn’t paying and I never heard from my coach again. Sounds like an admission of a rip-off to me.

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