UPDATED 3/15/2019: MeritCard Solutions was acquired by Paysafe Group in 2016 and has since been fully absorbed into the Paysafe brand. The MeritCard Solutions website redirects to the Paysafe homepage, and it appears that MeritCard is no longer an independent entity. We therefore will no longer update this review. See our Paysafe Group review for up-to-date information about this company.
A “PaySafe Company,” MeritCard Solutions, LP (meritcard.com) is a merchant account provider for a wide variety of industries. There is some evidence that the company relies on First Data for its processing network. Established locally in 2007, Meritcard Solutions is located at the address 311 S Cesar Chavez Blvd, Dallas, Texas 75201. MeritCard Solutions LP is a registered ISO/MSP of Wells Fargo Bank, N.A. of Walnut Creek, California; Deutsche Bank, USA, New York; Woodforest National Bank of Houston, Texas; and Merrick Bank Corporation of South Jordan, Utah. Aimee Scorcio is listed as the CFO of Meritcard Solutions, while Chris Shultz is listed as the company’s principal.
Key Points
- Sales & Marketing: Meritcard Solutions appears to hire independent sales representatives but has not received any complaints about its sales practices.
- Costs & Contract: Meritcard Solutions offers a five-year contract through First Data with a variable early termination fee.
- Complaints & Service: Meritcard Solutions has received fewer than 10 public complaints.
- BBB Rating: Meritcard Solutions has an “A+” rating with the Better Business Bureau and has received zero complaints in the past three years.
- Rates & Fees: How Merchants Got The Best Rates With Meritcard Solutions
Unfortunately, I am very disappointed with the tail end of my experience with Meritcard. I have sent about 15+ emails and called half a dozen times to get clarification on a charge that was made to my account. I simply asked for documentation that I signed where I agreed to such charge and they have been radio silent after stating they would send me such documentation. Totally bummed after 4+ years of using them. If I agreed to it, all good. I would accept it, but right now it just seems like a fraudulent charge. Would have totally recommended or used them again for future business endeavors but now, I would say stay away. Personal opinion.
STAY AWAY!!!!! Run for your lives and for the sake of your business. I processed through these guys and they give you the run around and have terrible terrible customer service. It has taken over a week to receive funds from accounts we processed 6 days ago. I call to find out why and they cant even tell me why. They told me they needed “Authorization verification” so I spent an entire day getting together paperwork and tracking down agreements of clients I have had for years to “verify”. Later I was told I didnt need to do that and that I would receive partial funds but not my AMX of over $5k.
These guys cant tell which way is up. DO NOT trust your merchant funds with such an irreputable company; you will be at risk of terrible customer service and a lack of competence that is unparalleled in the industry. RUN, RUN, RUN!!