Skrill Reviews & Complaints

Skrill Logo
Overall Score
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How did they treat you?
Pros and Cons
Pros: Cons:
Global reach. Withdrawal restrictions.
Multiple currencies supported. Limited customer support.
Easy integration. Account freezing risk.
Instant transfers. High fees.
Secure transactions. Complex verification process.


In this review of Skrill, we'll provide an in-depth look at this key player in online payment and money transfer services. We'll cover Skrill's recent strategic shifts, including its expansion into new markets and its decision to move away from cryptocurrency due to regulatory changes. Key topics include their digital wallet, international money transfers, and the Prepaid Mastercard, as well as an assessment of their rates, fees, and contract terms.

We'll also address important concerns like customer complaints, account freezes, and challenges in fund withdrawals, which have impacted Skrill's reputation. We'll examine the quality of Skrill's customer support and their approach to fraud prevention. For those affected by Skrill's fund-holding policies, we'll provide useful guidance and resources. Finally, we'll look into Skrill's internal practices, including employee perspectives and marketing strategies, offering a comprehensive overview of the company in today's financial landscape.

About Skrill

Skrill, formerly operating under the name of Moneybookers USA, is an online payment and money transfer service headquartered in New York City and London. Launched in 2008 but originally incorporated in England in 2001, the company functions as an international PayPal-style service for U.S. and European users. This makes it popular among merchants who require multi-currency payment processing. Additionally, Skrill also allows auction payments via eBay and appears to provide merchant accounts.

In 2023, Skrill made a number of expansions. One such included an expanded focus on facilitating betting and esports payments. Skrill also expanded into Russia through a partnership with Yandex.Money.

Skrill Homepage

Move Away from Crypto

In 2023, Skrill stopped working with Binance, meaning Binance no longer processes the GBP (British pounds) until they get another processor. This is part of a larger move by Skrill to apparently move away from crypto, which in turn appears to be due to the UK cracking down on digital currency. This crackdown follows a 2023 trend in many major nations relating to the perceived volatility of cryptocurrency after the failure of FTX and Silicon Valley Bank.

Skrill Products and Services

Payment Processing

Skrill offers payment processing for all major credit and debit cards, similar to other online person-to-person payment services. Payments can be made via their app or website. Users can also hold funds in a Skrill digital wallet and use a physical Skrill card to access these funds.

Digital Wallet

Skrill provides a digital wallet where users can deposit funds. This wallet can be used to make online payments without entering card or bank details each time, enhancing transaction efficiency and security.

International Money Transfers

Skrill allows users to transfer money internationally, catering to individuals and businesses with international operations. The cost and speed of these transfers vary based on factors such as the involved countries and transfer amounts.

Prepaid Mastercard

Skrill offers a prepaid Mastercard in select countries. Users can load funds from their Skrill digital wallet onto the card and use it for in-store or online purchases wherever Mastercard is accepted. It operates like a debit card, drawing funds from the digital wallet balance.

Cryptocurrency Services

Skrill enables users to buy and sell various cryptocurrencies, including Bitcoin, Ethereum, and Litecoin, directly from their Skrill account. Transactions use funds from the digital wallet, although the company seems to be shifting away from cryptocurrency services.

Payment Gateway

The Skrill payment gateway allows businesses to accept online payments, supporting methods like credit and debit cards, instant banking, and the Skrill digital wallet. It includes fraud screening features to help protect businesses from fraudulent transactions.

Is Skrill Holding Your Funds Right Now?

Hundreds of merchants have had their payments frozen by Skrill. If you're one of them, then you might find these resources helpful:

Skrill payment processing
Skrill offers online payment processing similarly to Square or Venmo

Skrill Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints 450+
Live Customer Support No
Most Common Complaint Fund-Holds
Recent Lawsuits No

Issues with Frozen Funds and Slow Service

We have found over 450 negative Skrill reviews across various platforms, with many users accusing the company of engaging in fraudulent practices or scams. Among the most common grievances are reports of frozen accounts, withheld funds, unauthorized charges, difficulties in accessing customer service, and allegations of deceptive sales tactics. While some complaints come from personal users utilizing Skrill’s mobile app for money transfers, the majority are from business owners. Clients express particular suspicion towards Skrill’s extended fund withholding periods, especially when coupled with the company’s rigorous identity verification process.

Skrill Legal Matters and Regulatory Oversight

As of our investigation, there are no ongoing class-action lawsuits or complaints filed with the FTC against Skrill. Customers seeking alternatives to litigation are encouraged to report their grievances to relevant regulatory bodies.

Skrill Customer Support Channels

Skrill offers phone and email support to its clients; however, numerous complaints have surfaced regarding the quality of customer service. Many business owners have reported prolonged difficulties in reaching Skrill representatives, sometimes spanning several days. While some client complaints have been addressed by Skrill, the company’s communication approach appears to be a significant source of frustration for users. Given the high volume of complaints related to extended fund holds and inadequate communication, Skrill’s customer support cannot be rated favorably at this time.

Skrill Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Rating 1
Trustpilot Rating 3.7
PissedConsumer Rating 2
Average Rating 2.23

BBB Rating Analysis

Skrill USA has an average customer review rating of 1/5 stars on BBB based on 19 customer reviews. The company has received 90 customer complaints closed in the last 3 years, with 19 complaints closed in the last 12 months. Common themes among the reviews and complaints include issues with account restrictions, difficulties in withdrawing funds, and challenges in resolving disputes.

Negative Feedback

They closed my account for no reason and I had a balance of $680 still in my account. In their rules you’re not allowed to close your account if it still has a balance, I originally wanted to close it out and just withdraw my funds but they said that wasn’t an option, but now they closed the account themselves and they think they’re keeping my money? This is insanity. They’re literally thieves.
– Complaint from October 30, 2023

The receive my funds and then restrict my ************ Im unable to withdraw my funds
– Review from Shanekia P, September 19, 2023

Positive Feedback

There are no positive reviews published about Skrill USA on the BBB website.

Source: BBB

Trustpilot Rating Analysis

Skrill has an average customer review rating of 3.7 stars on Trustpilot based on 22,803 customer reviews. The reviews indicate a mixed sentiment among users, with a significant portion expressing satisfaction, while others highlight various issues.

Negative Feedback

Something wired is Happening with Skill, they are closing accounts permanently on left and right and take huge Fees, which they call Fee of breach. Avoid Skrill and their sister platforms. It seems like they are cashing quick money, by closing and taking people money. What is scary is that they already wrote that on their rules. So no luck to seek legal options.
– Review from November 16, 2023

Worse than poor (putting it politely). I deposited £20 with Mastercard and I can’t spend it anywhere as it’s ‘invalid for online payments’. Sorry what? Aren’t you an ‘online payments provider’?? What the hell have I put money into Skrill for then? I contacted customer support and was given some spiel about the fact I ticked a box stating that the deposit shouldn’t be allowed for non-gambling payments, but that’s funny because a) their list of merchants as of today are all gambling companies, and b) I managed to find out that steam accept Skrill (not listed on their site) but they wouldn’t let me spend money on a game either (rFactor 2 racing game to be price – hardly gambling is it?). Basically: you put money in here and you can’t spend it, you can’t transfer it, you can’t withdraw it without some exorbitant fee. You can’t even buy crypto and send it to another crypto address as far as I can tell. Oh, and lastly, I did contact their customer support about this, and during chatting with one of their agents, despite sending a message 20 seconds prior, the site timed/logged me out saying I hadn’t been active for 15 minutes. Lots of words I could use to describe this company… but I’ll just leave it with the fact that no money will be travelling through them again with this kind of behaviour.
– Review from November 19, 2023

Positive Feedback

Brilliant platform 100% trusted it’s easy to use very friendly now I am able to send someone payments instantly it’s very fast and secure 🔐
– Review from October 17, 2023

Best online banking service of all times, never had problems with it!
– Review from November 17, 2023

Source: Trustpilot

PissedConsumer Rating Analysis

Skrill has an average customer review rating of 2.0 stars on PissedConsumer based on 193 customer reviews. Common themes among the reviews include issues with account access, verification processes, and customer service. The majority of the reviews are negative, with 67% being unfavorable and only 18% positive.

Negative Feedback

For 4 days I try to verify my account and they reject all my documentation without taking a close look they are horrible at their work I have sent a truck of documentation and still rejected this is horrible is less easy to open a fabric than verify a Skrill account. – Review from Bardh S, North Macedonia on Sep 22, 2023

Till today I did not receive back, still waiting to credit my money. I’m also telling other people don’t use this application. Thanks. –  Review from Ajaykumar P Jtc, Auckland, New Zealand on Sep 15, 2023

Positive Feedback

There are no positive reviews published about Skrill on the PissedConsumer website.

Source: PissedConsumer

Skrill Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties Unclear
Monthly & Annual Fees Unclear
Processing Rates 2.90% + $0.29
Equipment Leasing No

Different Rates for Different Countries

Skrill provides a diverse range of payment options across various currencies, including digital wallets and online payment gateways for European clients. This diversity makes it challenging to compare the company’s contract terms to industry averages. Rates are tailored to businesses based on their monthly sales volume. Businesses with sales up to $3,000 incur a rate of 2.90% plus $0.29. For sales between $3,000 and $10,000, the rate is 2.80% plus $0.29. Sales exceeding $10,000 but under $100,000 fall under a rate of 2.70% plus $0.29, while those over $100,000 are charged 2.60% plus $0.29. Additionally, merchant accounts face a $0.49 fee for each refund and $20 for chargebacks.

While most Skrill complaints do not reveal other rates and fees like an ETF or PCI Compliance Fee within the company’s contract, issues mainly revolve around fund withholding and abrupt cancellations.

Higher U.S. Fees Than Average

For U.S. users, Skrill imposes a 2.9% fee to load an account using Visa or MasterCard, and 7.50% using a Paysafecard prepaid card. ACH transfers are free for loading a Skrill account. Withdrawals cost $5.50, while sending money to another Skrill user incurs a charge of 1.9% of the transaction (maximum $20). A monthly inactivity fee of $3.00 begins in the 13th month of inactivity. Given potential changes, U.S. merchants should regularly check the company’s displayed pricing.

Troublesome Fraud Policies

Negative Skrill reviews frequently cite confusion about Skrill’s fraud prevention policies, difficulty in resolving fund-holds promptly, account security breaches, and stringent identity verification procedures. Both business owners and individual customers express frustration over lengthy verification processes involving photo verification and proof of address, leading to delayed fund releases. While such policies, including establishing a cash reserve, are reasonable, Skrill’s implementation appears flawed.

Not Recommended for High-Risk

Skrill’s handling of suspected fraud raises concerns, especially given its appeal to high-risk merchants like online gaming and Forex. Businesses in these sectors may find better service from specialized high-risk providers. Business owners are also encouraged to explore our list of the best merchant accounts.

Skrill payment conversion rates Skrill offers a useful rates tool to help customers know exactly how much money will be sent

Skrill Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

No Independent Sales Agents

Skrill appears to primarily market itself through its website and through traditional advertising. There is currently no evidence that the company partners with independent sales agents to market its services, and we are unable to locate any negative Skrill reviews that accuse the company’s sales team of deceptive advertising tactics. This compares favorably to our list of best credit card processors.

Major Risk of Fund-Holds

One major complaint among clients has to do with nondisclosure or inadequate explanation of the company’s fraud prevention and fund withholding policies. While this issue is more directly related to Skrill’s contract terms and customer service, it does seem as if Skrill could limit the number of business owner complaints it receives by clearly describing its policies regarding high-risk business types. As it stands, Skrill’s official advertising materials do not appear to deter unqualified businesses from signing up for the service, which may be the cause of many complaints about sudden cancellation of service and withholding of funds.

Our Skrill Review Summary

Our Final Thoughts

Skrill is rated as a substandard credit card processing provider and is regarded as one of the worst processors on CardPaymentOptions. The company’s rating is marred by a high volume of complaints, predominantly concerning its fraud prevention policies. Customers frequently report sudden account freezes and withheld funds, but even more troubling are the widespread claims about the difficulty of resolving these issues promptly with Skrill’s customer service department.

These issues are further substantiated by Skrill’s poor track record of inadequate responses documented through the Better Business Bureau. This highlights significant concerns about the company’s ability to address and resolve customer problems efficiently, leaving business owners wary of relying on Skrill for their payment processing needs.

Location & Ownership

Skrill/Moneybookers USA is owned by Paysafe Group and operates a London headquarters at Floor 27, 25 Canada Square, London E14 5LQ, United Kingdom, and a New York headquarters at 61 Broadway, Suite 1603, New York, New York 10006. Joel Leonoff is the president and CEO of Skrill.

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Testimonials & Complaints

How Did Skrill Treat You?

356 User Reviews

    • Angela Shaffer

      Vectors cybersecurity

      It’s highly unacceptable that such a platform could shutdown accounts and leave customers helpless, majority of people keep waiting for them, but glad i took extra step to hired recovery team webghost33 on i n s t a gram . With a few cryptography analysis they were able to regain access to account and i was able to retrieve my $35k from Skrill . Almost lost a fortune .Not many people would be so lucky

  • Adamu Shehu

    A.A Thattas and sons nig LTD

    This is a scam platform payment method, don’t ever put your money inside Skrill my 60 dollars gone without doing anything, they asked me to upload my documents and I uploaded and then later they permanently closed my account may Allah disband you and fall jeopardize upon this Skrill company Ameen.
    From Nigeria.

  • John Watson

    I opened a Skrill account some months ago and paid in about £50. The account was then restricted for reasons that were not made clear to me. I was required to submit two ID documents, which I did. However, the restrictions have not been lifted and I cannot recover my money. It therefore seems that Skrill has effectively stolen my money. £50 is not a lot, but repeated thousands of times across the globe will accrue a tidy sum for this dubious outfit. My advice – don’t touch Skrill with a barge pole!

  • Fakhri Kurawarwala

    Dear Readers, Dont even think about using this platform (Skrill). They have my 1000 euros from last one month and have closed the complaint by providing a rubbish document. I am 100% sure they have some hidden Fraud agency and target international students like me, because they know we will be in a helpless situation in an outside country. I Request especially to students around to strictly avoid using Skrill. I have totally lost all the hopes on my 1000euros, and trust me guys it means a lot for a International student.

  • Uroš Žvokelj

    30.4.2021 I have deposited 900 EUR to my skrill account using paysafe method. Just after the deposit my account had been frozen and I had been asked to provide them additional documents for verification purposes. I have provided them with all the neccessary documents although I have already done that in the past and before that everything was working fine.
    3.5.2021 they have without any warning or any detailed explanation permanently closed my account and after I’ve contacted them over phone I just got an answer that I have violated their terms and conditions and after I have asked them for more details about what exactly have I done wrong, because I acctually don’t know, they’ve just listed a few articles from terms and conditions and even after I have red all of the terms and conditions I still cannot find what I have violated. I have done the same transactions in the past with no problems. I have opened a complaint with them with no effect. Every time they are just keep answering the same automatic response, that their decision is final and that my funds will stay locked to my account without any chance to refund. After that I have also opened a complaint at FSPO and at ECC and also sent query to CPCC and FINTRAC who should be responsible for the matter and should watch out for honest practices of their registrated FSPs.
    It is unlawfully for them to seize, confiscate and indefinitly hold our funds on our locked accounts without any proper reason . My advice to anyone is to STAY AWAY FROM SKRILL if you don’t want to loose your money.

    • Uroš Žvokelj

      15.5.2021 after intervention from FSPO, Skrill have re-activated my account and have allowed me to withdraw my remaining funds back to my bank account and also offered me a compensation of 30 eur for all the inconveniences they’ve caused me.

  • Yoshida Baker

    I actually got my Skrill account for gambling online. I accidentally pressed no for gambling & I literally can’t do anything with the money that was loaded. This was really a waste of my time..

  • jiri

    Be aware, real thieves.
    I put some unused money from paysafe slips, like 2 or 3 euro, on the account for couple of times. After that I paid some games on Steam account. Once I had no paysafe slip I put money from my VISA card to skrill account. And that was the end. I was not able to withdraw money via Steam. So I wanted to send money back to my card or back to my regular bank account. Impossible – they block my account I wanted to provide me all possible personal info, copy of id cards etc.
    I asked their support to put money back on my VISA card – their refused and they kept the money. I wanted to close account – so I have nothing to do with this “company” – it was refused again.

  • Anwaer

    They restricted my account for over 4 months i sent them everything they asked literally over 10 times they wanted my bank statement for all my bank accounts even tho I used only 1 account to deposit my own money into Skrill for 4-5 months they had me running around sending documents Ids and bank details to unrestrict my account so I can access money I deposited into Skrill. and this happened 3 times they get me to verify my account then they restrict it so I cant access my funds. But I can deposit more funds into the account tho even tho it’s restricted that’s no problem they don’t need any document when you wanna deposit.

  • Araf

    I had an incoming fund recently from one of the merchants I’ve worked with to my Skrill account which was dormant for a while. After receiving the fund Skrill had asked me for verification documents. I’ve submitted all accurate documents and then Skrill emailed me they have permanently closed my account. I’ve sent several emails to which this is what they have replied.

    “Dear NAME EDITED,

    We are sorry to inform you that during a recent audit of your Skrill account we found reasonable grounds to discontinue our business relationship.

    In accordance with the Skrill Terms and Conditions, accepted by you upon registration, an administration fee of 122.14 USD has been deducted from your balance.

    Best Regards,


    They are a bunch of crooks stealing people’s money. If only I had known, I would have never sent my money to their dreaded account. I’m going to keep mailing and calling them until I receive my money.

  • Amir anwar

    Skrill is part of the (Paysafe Group) and it is an online bank that allows you to transfer your money from your portfolio to individual or company portfolios and this bank is considered a British founded in 2001 was its beginning in online gambling games recently (Moneybookers), but this site was transferred to An Online bank that allows you to receive and transfer money online quickly and easily, and now let’s know more about what is Skrill

    Find out more

  • Lorenzo

    Skrill has restricted access to my account with the only available method of verification being impossible for me since I have moved to another location. They have also taken all of the money from my account for not using their service in a set length of time, which wasn’t made clear during the sign-up. They really take advantage of their users.

  • James Holley

    I am trying to withdraw my money from skrill to my bank account. Every time they send me an email “RETURNED WITHDRAWAL”
    SKRILL HAS TAKEN R401.19 ZAR ABOUT $27.50 So far and I am still waiting to get my money from them.
    People should not use skrill they take money that is not theirs and they are still allowed to continue scanning people

  • Marius

    Skrill The Worst company Ever! Don’t put your money with them!!! I have now tried to get my $250 out for months every time another story! Sold XRP on the Skrill platform transaction currently pending for five days no feedback except it has been escalated!!! They are not to be trusted!!!!!

  • kuda manzanga

    There is an ongoing petition against Skrill in developing countries where they have been closing accounts enmasse and not offering refunds. Its affected hundreds of people and their negligence actually led to the loss of a life.

    Sign this petition if you want to add to the voice

  • kuda manzanga

    There is an ongoing petition against Skrill in developing countries where they have been closing accounts enmasse and not offering refunds. Its affected hundreds of people and their negligence actually led to the loss of a life.

    • Ahmet Salim Göncü

      Same man.
      I have been using Skrill over 4 years. But, 2 months ago, I tried to withdraw my money. After that, they suspended my account temporarily. I have been using this account 4 years and I already completed all verifications they asked. After that, I sent all documents (photo of my id, my address document, a photo of me holding my id and my bank details and transactions) they wanted to verify my account. Today, it is 2 months now. I cancelled withdraw process. They still don’t want to unblock my account. Skrill will abandon my country in 11st January 2021 and all accounts will be closed. I can’t reach my money and they are not helpful about it.

  • Mimbe Noutchom Theophile

    I had nearly 62Euro in my account, and my account was blocked. After having sent the documents proving that I am the owner of the account at least 30 times without success, my account remained locked. After a request, they transferred to my bank account 35.87 EUR, withholding 26.72 EUR. They take what does not belong to them! transaction fees are no longer enough! I strongly advise against this scammer service. Skrill is a thief gang.

  • David Rose

    I opened a Skrill account a few years ago to make purchases. At one point my money disappeared completely. It was only about 50 dollars. I contacted customer support and never received a return communication. About 4 months later part of the money reappeared. Now a few months later my account says it is locked and I have sent an e-mail that they say will be answered in 24 hours. It has been 5 days now and I’m contacting them again. If I have any money left I’ll be pulling it out this time.

  • Karan Goraya

    This is a scam of a website, but it does work for you on the first instance when you upload your bank details but second time it will go through you putting your bank details and payment authorisation process but instead it will say failed transaction, and try again. When you try again it will decline the final transaction but they will withdraw money from your bank for each of the failed transactions Next day. Day after they will email you saying that they have refunded your money to your card which will take 2 to 5 working days to get your money back. On their money sending home page it says that they will return your money to your account in few moments, Instead they use your money for 5 days, THEY ARE A BIG FRAUD PLEASE DON’T USE THEM, I AM PUTTING COMPLAINT TO FINANCIAL OMBUDSMAN AGAINST THEM.

  • Viktoryia

    I was using Skrill successfully for year for my small business needs. I was totally verified user with maximum possible limits for the amounts I needed. Always with one the same customer and for the same needs. It was great, cheap and reliable. Last year something change a lot in Skrill. First they downgraded my account to personal. I explained that I can not interrupt it but I am using it for business. They replied that for my kind of business and amounts (it is small) – according to their rules it have to be personal. I was ok, as for me nothing change. Then I’ve got email that if I will not provide identity verification, my account will be terminated within 5 days. I sent all my documents within less than 24 hours + special letter from Skrill that I passed ID verification long time ago as well. In couple days I’ve got exactly the same email from Skrill. Which was suspicious but the email looked exactly the same. I repeated. Than my account was closed. After calling to poor English speaking customer service they promised me to escalate my issues, I’ve got a reply from Matthew Olechnowicz that: it was determined and confirmed by yourself that you were conducting business related transactions in your personal account which is a violation of our Terms & Conditions. Furthermore you did not provide us with information regarding the transactions in question and to verify your physical address. I repeat and have all emails with dates in my mailbox where I provided it within less than 24 hours (and when I called customer support saw this in their system). And I was using the same transaction from the same customer in about the same amount for about 7 years and always confirmed it was business (my account was always business type until they downgrade it forcefully). You can imagine that I never got a reply from him anymore. Good companies are being sold and discrimination happens very often. But I can not blame – it is a private company and can allow or not allow someone to be their user as they want. I just wanted a direct and honest reply: we just don’t like you, you bring us too little money, you are useless for us, instead of totally ridiculous lie.

  • Caleb

    I was scammed by a someone posing to be a buyer saying that he is interested in a pool table I have for sale but heneeds me to make a cash deposit in a money market account for transporting fees because he was on a ship and was unable to do the payment. He advised that he will do a payment In advance for the item and the transporting fees via skrill. I had received an email via skrill confirming that payment is in my skrill account and I had to send proof of payment before they can release funds. Unfortunately up until now I have not gotten any feedback for skrill or the buyer

  • Brandy Austin

    This is the absolute worst e-wallet,

    I deposited money because a few casinos show skrill as an online payment option, only to find out, skrill no longer processes gambling deposits for Canadians. I have my account set to CAD but to withdraw I need to process in EUR which has been an absolute hassle. I don’t want to deposit more money into an account I can’t withdraw from, there are next to no merchants that allow me to make a purchase with skrill either. A lot of places say they do accept skrill but they do not. False advertising, this is the worst idea I took a chance on because I’m Canadian. Maybe it works for every other country but not CANADA. Do not use this, I’ve been using Much Better & it is by far easier & accepted everywhere in comparison. I will never use this platform again! Absolute waste of my time & money for no service whatsoever.

  • Glenn Coombs

    I made a mistake and gave the wrong account number to Skrill when doing a transfer from them to my Commonwealth Bank account in Australia. I have asked them 16 times now (inc phone calls and desperate cases opened on their site. They just keep fobbing me off and closing each online complaint submitted. The Commonwealth Bank cannot just drag the money out of someone else account due to my error. It is international law and basic procedure for Skrill to just simply request a reversal – very very simple procedure . Skrill refuse to do this for me – this has been going on since 5th November. They are a very unethical company based in the UK. They refuse to help me after 16 desperate pleas and just keep fobbing me off and don’t care that someone else has my $5000. They refuse to undertake a very simple and basic internationally accepted procedure – I am on my last legs financially and this $5000 was supposed to be a life saving loan from a friend. Absolutely frantic – they refuse to help over and over and over – such a simple and basic procedure for them to help me. Beware to all Skrill customers – they are an unethical Company – Glenn

  • iggy

    Everything happened to me – frozen account, unauthorized and fraudulent administrating charges, poor and unreachable customer service. Two weeks of daily documents uploading to verify the account with constant rejections and general typical responses. Then i sent money to two persons, whose accounts were also frozen. No other funds were in their accounts. And one day both of them were charged the administration fees of 150eur each while the accounts were of 500usd each. Will this ever end? where is the police and the FCA? impossible to get in touch and sort out any issues. avoid this scam

  • Ivraym Barsoum

    Their business is a scam. Be warned. I wanted to withdraw 1814 USD and deposited it into my USD bank account in Canada. The company charged me for the transfer upfront 6 USD. I was OK with it; then, I received only 1651 USD into my bank. I filed a case asking why, and they explained that they had to convert my cash into EUR and add 3.99% to the exchange rate to account for volatility risk. So, I ended up charged for a double exchange rate, from USD to EUR on their side, and EUR to USD from my end + 3.99% of the money. This is ridiculous. To have a money transfer costing almost 10% of the money transferred is a scam. I have all the proofs of this scam in my email and through their website. Such a company has to remain local to the UK without international exposure to other customers to rip-off.

  • jimmy kganyago

    i have use skrill to send money to someone in London but they said to me they are verifying my documents and me at the same my money is freezed so i cant do anything and that guy is London is fighting me thinking i am the one holding the money instead this company skrill is holding my money. please realise my money please

  • Linda

    I have tried to send 385 aud to a personal account from australia to thailand. So far it has taken 19 days and it is still “Pending”. I have email skrill help 3 times and am yet to receive a response. This is extremely poor sevice. I cannot cancel the transaction because i am in australia according to skrill. I just hope i will not lose my money and the recipient is also in need of the funds urgently. Bad bad bad 😠

  • Francesco

    Unfortunately you can’t assign 0 stars

    Worst service ever.
    Account opened on second of October.
    I’ve been forced to make a deposit in order to activate the account.
    Immediately after the account has been restricted.
    I’ve sent all the verification necessary documents but nothing.
    Basically they’ve taken my money just to lock my account making impossible to move my funds.
    The Customer Service is absolutely useless.
    After 5 Days i got requested to send (Again) the verification necessary documents. I did it (again) and I’m still waiting to be able to gain access to my account to take back my money and get the hell out of that ridiculous service.

    Stay Away

  • Camille A. Aragona

    Sent Skrill what they requested. They restricted my account and I sent what they needed. Now I still can’t send money. Their customer service told it is because their security system is stopping it and they can’t give me any reason because it violates security. It the meantime, my acciuntcwas verified. I was told to use another way to send money and the rep hung up.

    This post will help: How to Make Your Payment Processor Release Your Money



    The service is the worst of all time , I tried to withdraw my money to my bank account and it’s been 4 months and I never got my money, I always open a case in customer support and they close the case without providing any details about where is the money. And now they said that they will return my money back to my skrill account within 4 weeks. Is this the latest way of robbery??

    This post will help: How to Make Your Payment Processor Release Your Money


  • Lisa Petitjean

    They keep freezing my account, its frozen now as i type this. First i sent an Email… No response… Then another Email with colorful language… Then i found a number for them and when i finally got ahold of a person he had me answer security questions… I told him about my account and his reply was that he would turn it over to the department that handles that to see whats going on and it would be a few days but someone would email me once they figure out whats going on. Wow! The last time my account was frozen i got an email saying it was about the verification process.. Then an email right after saying my account was fixed and my limit was raised then got another right after saying it was locked again for verification … I DO NOT RECOMMEND! customer service is nonexistent

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  • Michele

    I received an email stating that fees would be increasing on my Skrill account. I do not have nor have I ever had a Skrill account. The 800 number listed on the website is invalid.

  • Andy Nguyen

    Hi guys.

    I had roughly $271 USD in my Skrill account. After verifying my bank information and all of that, I made a full withdrawal. A couple days a later, I check my balance… I only received $289 CAD in my bank. I was also charged a $15 CAD wire transfer fee.

    I thought this was a mistake or something, so I tried contacting them. I also asked for their support number. Every time they reply back, they give me a link to their support page with numbers THAT DO NOT WORK.

    They also also said this is the reason I only got $289 CAD is that their bank transfers money to 3 other banks which can then transfer money into my account. Each bank takes a commission, and this is why I lost nearly $60.

    This post will help: Best Multi-Currency Payment Processors


  • Eddy

    A month ago I got scamed by a great ninntendo switch offer on facebook. I been always very careful with too good to be true prices but because it was advertised on facebook and you could pay using Skrill I thought in the worst case I will get my money back because skrill is like paypal. I was wrong! Skrill doesn’t care about customers and their customer money protection is ab ABSOLUTE lie. After about 10 messages at the end they said their merchant isn’t abswering and that’s all they can do. Thaks for nothing Skrill! DO NOT USE SKRILL! If you want a real protection paypal is the way! If I can manage to convince 100 people to not fall for that scam company I will have made world a better place.

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  • Vahid Ahmadizadeh

    Hello, Case number 13953362 in SKRILL
    I always try to be respectful and educated person but with educated people. First of all you can not close people case in a bully way with out solve the problem by both parties satisfaction. I think your company is regulated to transparency. Your site ask 1% deposit fee in a way that I did. You have a calculator for exchanging money in your site if there is any extra charge your calculator has to show to people for transparency. I used your system and calculated everything then after borrow money for my business and made plan. Your calculator system doesn’t calculate or show any EXHCHANGE RATE FEE. Otherwise I predict and made plan in advance. “””””DO YOU UNSERSTAND””””””. So I couldn’t start my business so far and lost money and pay interest also. Who’s mistake you or me? YOU HIDE FEES TO ABSORB PEOPLE AND STEAL PEOPLE MONEY TO MAKE MONEY WITH OUT CAREING HOW YOU WILL CAUSE PEOPLE LOST. I have more than 10 years account with PAYPAL and more than 11 years with WEB MONEY. I didn’t have any kind of this problem with them at all. I AM WAITING FOR EARLIEST RESPOSE WITH MY MONEY AS WELL.


    We wish to apologize for the delay in our response.
    Please be advised that for transactions involving currency conversion Skrill adds a fee of 3.99% to our wholesale exchange rates.

    This charge helps protect both parties from the volatility and risk associated with foreign exchange markets. It may vary according to your account status.

    Skrill exchange rates are updated throughout the day.

    Should you need any further assistance, don’t hesitate contacting us back.

    Best regards,

    Skrill Help Team
    Vahid Ahmadizadeh
    For few days I am waiting to hear about my case. As this is my first time in SKRILL, I’m not sure will you respond me by email or I have to check my account?
    By the way is there any live chat facility in your organisation?

    Vahid Ahmadizadeh
    I transferred 1,272.11 CAD to my EWALLET with FXOPEN in UK. So I had to send GBP as there was no more option on your site. Pxopen in UK will charge 10 GBP per transaction. Base on your international transfer conversion rate I should have 731.67 balance of this transaction. But I received 700 GBP before Fxopen fee. There is 31.67 GBP difference. Please let me know where is my money.

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  • Granville

    Just opened a Skrill account to buy Bitcoins and after doing a bank transfer of pounds into their London account no money has been display in my Skrill account, nothing no funds and no communication after various attempt to contact them.

    The purchase of Bitcoins and financial products are usually time sensitive and Skrill’s non existent customer service and problematic payment process is completely inefficient and may evenue be theft. We will see in the next few days.

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  • Gamlath Bandara

    Skill is banned in Sri Lanka. Therefore, my cousin at Qatar sent me money from his Skrill account to my Skrill account using his master card as the source of funding. Skrill restricted me to transfer the said money to Forex broker

    Skrill told me: “Please note that a previous payment you received has been funded using a method that limits the usage of funds to personal money transfers and bank account withdrawals only. ”

    Skrill told my cousin: “In order to make merchant payments using Mastercard®, our users need to do so directly on the merchant website by selecting Mastercard® (where available) from the Skrill payment option.
    *The recipient of your send money transaction will be able to use the received funds with Skrill card products, if available, or to withdraw them to a bank account.”

    How can restrictions to one Skrill user, apply the same to another Skrill user for a separate transaction using available funds in the Skrill account (I did not use MasterCard for transaction)? This is not logical.

    Further, such restrictions are not mentioned in Skrill website. I and my cousin had no prior knowledge to consider, before transactions. (I think Skrill is making up restrictions to block my money. This is fraud)

    I cannot withdraw the said money to my bank account in Sri Lanka, because Skrill transactions are banned in Sri Lanka.

    This is a very unpleasant experience to me with Skrill.
    Do not recommend to anyone.

    Gamlath Bandara

    This post will help: Best Mobile Apps for Sending Money


  • AlexT

    *** Basically the same as some of the bad reviews above ***
    Skrill seems to be consistent in keeping YOUR money with them.

    I could not get my address verify for the life of me, never had such issue with paypal or anywhere else.
    Asked for my account to be closed and the $3 of my money refund back to me.

    Got an email few days later saying “We regret to inform you that the amount of 2.89 NZD is technically non-refundable. Your Skrill account is now closed.”

    What fee is this? why is there no further confirmation if I’m ok with this? NO FEES advertisement? DO NOT BELIEVE IT.

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  • Maged Hassanain

    After they have collected their outrageous fees, Skrill was still able to steal a whopping 16% of my funds. They do this by converting your currency to another, for no particular reason, other than charging you a massive spread. I was withdrawing my funds with them, which was in US dollar to my account which also was in US dollar. There is no need to make a conversion here of any sort. Yet the managed to convert my entire amount to EURO at an off’market rate. EURO was 1.1250 in spot market on average for the day. and they made me buy it for 1.3054. After reading many reviews, I am convinced they do that systematically and it was not an unintentional error.

    This post will help: Best Multi-Currency Merchant Accounts


  • A onur

    Recently I’ve overseas money transfer on skrill, I’ve transferred 148.0 aud and skrill charged 8.80 aud it’s own fee , but skrill conver money to euro and cut additional 27,5 euro hidden fee . Only 96 aud arrived its destination, and this transfer cost me around 54 aud almost 1 of 3 money disappeared. Literally this company such a scam.

    This post will help: Best Multi-Currency Payment Processors


  • Gurgu

    Skrill holds your money!
    Hello. I used skrill for some online money exchange but when i tried to get my money to my bank account i never got it. I sent a complaint to skrill and opened a ticket about my issue but they answered uselessly telling its because my bank account is not supporting euro curency (because i am from romania.) but the IBAN I provided as withdrawal is for EURO curency and i have used this IBAN for paypal, circle, epayments and i had no isse there. I answered to skrill telling my bank account is euro so there should be no problem but they just closed the case after 2 days telling “we don’t have news from you so we close the case” (!???) i did reply to the email right after i got their response and right after i sent the email they sent me an email telling my case “escaladated” and they will do everything possible to solve it.
    This morning i woke up with the wonderful email that let me know my case is closed because “i didnt reply to their response in the last 2 days”.

    i have clues that i sent them a message so the case is not closed. They block my money since almost one month when transfers are supposes to be 2-5 working days as they claim.

    This post will help: How to Make Your Payment Processor Release Your Money


  • Amar

    Hello Guys
    I lost 10k in unauthorized transactions @R. D or someone else please guide how to complaint on Ombudsman services. what have to explain them and way of which they open a complaint please
    i tried to contact CS since last 2 week but they send random emails and in short that it can’t be reimburse .

    This post will help: How to Report Bad Credit Card Processors


  • Alan Gillanders

    Skrill transferred money from my account with out my approval. They sent me an email to say they were going to do this and I denied this request, but they did it anyway. They transferred funds to another persons account and even sent me the name of the person whom I do not know, receiving the funds 500Euro.
    I asked to them return the funds as this is a fraudulent action and not authorised. They told me I had to lodge a complaint with my local police in Australia who have no affiliation with the UK . All responses from Skrill were a waste of my time. this went on for 6 months of emails. Eventually I went to the Consumer affairs in the UK who were very helpful and finally got my money returned. Needless to say I withdrew all my funds from Skrill never to return. Stay away from these guys.

    From The Editor
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  • June Green

    The withdrawal transaction that I submitted to Skrill, was acknowledged by them and they confirmed that the money would be transferred to my bank between 2 and 5 days. I’ve now been waiting for 20 DAYS and I have emailed them to request updates on the status of this transaction. They have not replied to any of my emails and the phone number they provide does not work. This is consistent with the way they dealt with my previous requests for help…..they completely ignored my emails and closed my open cases without responding. I am closing my account and I will never deal with any company that only provides Skrill as their credit card processor. Beware!

    From The Editor
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  • rohan chauhan

    I have deposited money in their account later they told me to upload the documents for verification and I did the same. After that, I tried to email them contact them but they never replied. My money is stuck in their account for a long time.
    I have Registered complaint to the Government of UK & Investigation and Insolvency service! I want all other members also to register a complaint.
    Here you will find company details
    https://beta .companieshouse .gov. uk/company/04260907

    Here is the complaint form
    https://www .insolvencydirect .bis. gov. uk/ExternalOnlineForms/InsolvencyPractitionerComplaint.aspx

    From The Editor
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  • Frank

    STAY AWAY from this company (calling them a company is almost insulting to genuine real businesses), it is not far off being a scam business. Businesses like this should not be allowed to operate in the marketplace. They will freeze your account, lie to you, make it difficult to contact, make it difficult to get your money back. They will do everything possible to hold onto your money in their account.

    I’ve now found other alternatives and the best advise I can offer is to look elsewhere, definitely do not trust or go with this business.

    From The Editor
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  • jutta

    I was quite happy with Skrill for year. Happened not to use my business account it for a long while and just checked back in – 700 EUR balance I had before are just gone for “merchant service fees” over a year.
    When asking support, they referred me to a “hidden” PDF that states that after 6 month of inactivity they will charge 50 EUR (!!) per month.
    I would have liked to see at least a warning before this happens.

    From The Editor
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  • Lucky Kurniawan

    I have two withdrawal request date on Oct 12th and Oct 15th. Until now the fund is not received yet on my bank account, BUT On Transaction, the Withdrawal status is “Accepted”. I have complaint many times to Skrill and has already creates 4 cases, why so many cases, because the Close the case even the problem is not solved yet, this never happen before, but my disappointment was NO LIVE SUPPORT, that I can chat in real time, they response my chat after more than 3 days, and every times I create a case, its like they are making an excuse over an excuse to delay my withdrawal process. THIS IS REALLY BAD.

    From The Editor
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  • H. van der Meer

    No transfer fee? No hidden fees? No fee at all? Don’t you believe it.
    Years ago I got a prepaid Skrillcard because I didn’t really needed a creditcard but sometimes it came in handy. Over the years I used it less and less. Every once in a while the Skrillcompany urged me to log in in order to keep my account alive, which I did.
    Last month, I urgently needed to buy a planeticket and my usual paysystem was temporarilly out of order. So I transferred money onto my Skrillcard. And then found that my attempt to pay was rejected. I wanted to withdraw the money and found I couldn’t. I contacted Skrill in London (from Holland where I live)  to find out that I had to get a written statement from the aircompany that I had made no reservations in order to annull or wait for thirty days to get my money back automatically. The aircompany refused. I had to wait.
    After thirty days I found out that not only Skrill these days charges over € 5,- to withdraw money but charged me for three years of ‘maintenance’. All of a sudden.
    They never once sent me a bill for maintenance. The employee I spoke to made no mention of any fees, maintenance or otherwise. And now, at the very moment they could get their greedy fingers into my no longer empty wallet they just took it. In the end I’m left wist just over € 4,-, less than 10% of the orginal amount I put in last month. I know it’s not a huge amount I lost but that’s not the point. This reeks of a scam. If I was obliged to pay a maintenance fee they should have charged me before and not just urge me to keep my account alive.
    Once I was pickpocketed in town, this feels just the same: like theft.

  • Shuka

    In order to test if I can WD money from skrill to my bank account in Turkey, I got deposit from my financial source 100 USD and WD made on the 13th September, and went through on the 14th September. After 8 business days still I have not received 100USD-7USD(cahrge)=93USD yet. I am waiting for this and they said, after 10 business days, they can start to investigate. My bank still not receiving the money. I am stuck. My test to use Skrill was failed, so I will not use Skrill anymore ever!

    From The Editor
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  • Jose Langa

    Desde 8 de junho estou aguardando uma retirada que fiz na minha conta no, para o meu cartão de débito, isso geralmente leva apenas 3 dias para aparecer no meu extrato, já fiz retiradas várias vezes e nunca tive problemas, quando reclamei a disse que depois da investigacao que fizeram tiveram a referencia da transação e que ela foi bem sucedida, e eles me enviaram número ARN (74171698162000013740934), mas meu banco respondeu que não há depósito no meu cartão com essa referência, infelizmente ainda não tenho nada na minha conta . Depois de tantas reclamações, a enviou-me um formulário para o meu banco preencher e enviar para o de volta, mas o meu banco recusou-se e pediu que a deveria fornecer o seu SWIFT para poderem rastrear a transação, também recusou, estão em causa 351USD que eu tanto preciso, me ajude o que fazer

    • CPO

      English Translation:

      Since June 8th I am waiting for a withdrawal that I made in my account, for my debit card, this usually only takes 3 days to appear in my statement, I have made withdrawals several times and never had problems, when I complained to said that after the investigation they did have the transaction reference and that it was successful, and they sent me ARN number (74171698162000013740934), but my bank replied that there is no deposit on my card with this reference, unfortunately not yet I have nothing on my account. After so many complaints, sent me a form for my bank to fill out and send to back, but my bank declined and asked that should provide their SWIFT in order to be able to track the transaction, also declined, are concerned 351USD that I both need, help me what to do

      From The Editor
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  • Sasha

    Avoid, avoid avoid!!! I moved money from skrill to my linked bank account. For 388 euros, they charged me 46 euros in total!!! I received 342 euros at the end. The worst case is that their transfer fee policy is no transparent at all, no details about it on their website.

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  • Marco

    Worst service provider ever related to security. They will refuse to protect its clients even in a clear case of a fraud with public evidence available.

    Never use skrill unless you know in person to whom you are sending money.

  • Derek Hyslop

    They are organized criminals, they froze my account and stole 354 us for “security reasons”. Some authority should put them behind bars, I have absolutely no idea how they manage to keep operating.

  • Aliona

    Today I wanted to login into my skrill account,but the website is down! I cant even load it.They have big technical problems I suppose!
    Access to was denied
    You don’t have authorization to view this page.
    HTTP ERROR 403

    But I need to use my account asap!
    Who knows how much time it will information from the website master!
    Very bad!!!

  • Brian Owuoche

    I can now make a conclusion that Skrill, Money Bookers is a scam. Users are being deactivated worldwide on accounts that they are not verified even after sending genuine, government issued documents for verification purposes. It must be a cleverly manipulated scheme to detain money from the innocent users. Initially they integrated very difficult controls that were unuser friendly. The effect has resulted into detention of customers money due to stiffened access. Whereas, other companies are striving to provide better customer services, I am afraid Skrill is desperately dying. My advice is to warn anyone dreaming of opening an account with them!

  • Nilton Esteves

    My account is block for a week now and they say one of my pays didn’t reach their account. I sent proof of transfer but they didn’t answer… I’m sure they do not respect customers, as they cannot block an account when the money they say you owe is only 33% of the whole sum!
    The customer service is poor! A week to solve a simple issue! And still not solved!

  • Alex

    The support of skrill is VERY incompetent and lazy. They are not able to understand the issues although I’ve explained to them the issue multiple times. And instead after some time they even stop replying. It is simply ridiculous support service. They have some problems with visa card verifications and/or are scamming their clients for fees which is really low

  • Petar

    Skrill is a COMPANY THAT COOKED MONEY and be careful not to open an account there !!! They first steal your identity (passport, identity card or any document), then they say that the verification failed and for the administrative costs they take (stolen) from your account 150 euros. Then they block your account !!! The greatest thieves in the world !!!

  • Sandeep Yadav

    If possible avoid SKRILL, they charge 7.5 % of your money if you withdraw your money.
    Also charge without your consent

    Poor customer service, slow response to emails

    Their exchange rates are also questionable.

    Complete rubbish

  • Tomas

    Do not use, I send a payment to my account and they say that not they have received it, I have sent transfer documents. They not do any offer to solve the problem. 3000$ are gone for me and I have no possible way to get them from skrill.

    Help your self do not use skrill, if you not will risk the complete sum you transfer.

  • alex

    Skrills sending spam emails. Everytime I add fresh email address to Skrills after short while I will start getting tons of emails about casino, poker and the like.

    I think is the time for me to close the account with Skrills the money phishing scam.

  • Dirk

    Very amateur company with appalling customer service. I tried to upload €230 through direct banking (so that it should appear instantly on my account) as I needed it at that moment. Due to some technical problems from their side in the payment process, the money did not show up in my account, but had disappeared from my bank account. As it didn’t show up in my account in the next hours, I made another upload transaction, again paying their upload fees, this time without problems.
    I had to send an e-mail and 2 days later they requested a proof from my bank to confirm the payment was done (I would say they should simply be able to see themselves if the funds arrived or not). Sent the proof and requested the money to be returned into my bank account as I already made a replacing transaction, I didn’t need it on my Skrill account anymore. They confirmed the transaction and it showed up on my Skrill account, but my request was denied, pointing to their “Terms of Agreement”. So, due to technical problems on their side, I had to pay twice the upload fee and another withdrawal fee to get my money back into my bank account. They did not show any responsibility or even apologized for the technical problems that caused my DIRECT banking upload to delay over 2 days.

  • Kl.a

    Very very very very bad service
    They blocked me 9300 eu without any reason
    They ask me to prove and verify my credit cards i have already send all the proff but nooo onee reapond to me
    I call them everyday but everyday the same song they told me that the departament is verifying my situation
    Do anyone tell me how to deal with them??

  • Annelies

    The Skrill payment system is very sensitive for phising and scamming, Skrill is one of the biggest enablers of digital crime and money laundring. Instead of doing something about it, they support it and sponsor it, since they are making money from it. It’s not strange that they changed their bad name, Moneybookers, to Skrill, in order to erase their criminal past, but they have just started over…

    WARNING: Do not trust their platform, you are running the risk of losing all your money!

  • K Rollins

    after successfully wiring over $5000 every month, they suddenly held it over 2 weeks with no explanation, made us jump thru hoops to prove we sent the money, getting all kinds of letterhead from the sending bank, and then once we finally figured out what they wanted and sent it from exactly the right place with exactly the right #’s in the title and got a confirmation # to prove we had a case open (under another #) ONLY then did they release our money.

    • leigh kerr

      would any people who have been the subject of wrong doing by skrill be interested in taking a class action lawsuit against this company?my account has been frozen for several months now . i have tried many times to comply with the new rules but have been rejected at every turn.i am owed $1100audfrom skrill and i dont want to see them get away with it, or continue to cheat others

  • Slainte

    I used Skrill and MOneybookers on many occasions and i had relatively good experience despite the impossible fees. Two months ago i made withdrawal to a card which was closed but it was still active in my drop-down menu in Skrill. I talked with my bank and they said that the money will bounce to my card and should be back to Skrill in approx. 10 days. It is 2 months already no money in skrill. I talked with them several times on the phone and email. I provided documents regarding my closed bank account but since then nothing. They stopped answering my emails and i have not heard from them in the last 2 weeks. Terrible support, horrible experience!

  • Soo

    I had a balance of about 500 pounds in Skrill account. When I checked it a few months later, the money was all gone. It wasn’t hacking. Skrill took all the money due to all sorts of “fees” (e.g. inactivity fees, etc.), and pointed me to a hidden clause in the Terms and Conditions which I had not seen before.

    They intentionally make it difficult to withdraw your money from your account (you have to let it sit for a few months), and come up with various fees in the meantime. What a clever way of taking people’s money…


  • R

    No one should ask for social security number as linking to your existing bank account is enough for any transaction; PayPal is the most evil but they don’t ask for SS # as they know it is illegal … do not use skrill. It’s an invitation for foreign sellers for fraudulent behavior. They also can not protect your information from hackers.

  • D

    I have a small amount stuck also. I’ve sent them a request to resolve the problem and also tried to close my account. They have yet to respond.
    They changed the rules after I made a deposit and froze my account. Now they want to much personal info for my comfort. I just don’t trust them. They don’t make it easy for customers to resolve issues for a reason.
    Looks like I’ll have to eat my deposit and change my credit card number. I’ll also contact the vendor that I tried to send funds to and ask them to contact Skrill on my behalf… Obfuscation as they hold your funds and try to intimidate you into giving up sensitive personal info…. Bad people with bad intentions I would think.

  • Luța

    The worst service I have ever seen. STAY AWAY FROM THEM PEOPLE.
    It is not about patience, THEY STOLE MONEY. I have used several on-line companies and I have never had any problem with them.

    They pretend you give wrong bank account, not once twice in a row, they charge you with alleged fees, from I don’t know what international bank, they say, without any proof that your money get trough all those banks they say. I will terminate the account with them.

  • alex

    Added money to skill (they charge you to do this), could not complete payment through skrill. So I tried to get my money back out, skill wants my card details for this. Add card details… Skill wants to verify my card… verify card… still wont let me withdraw my money with my verified card. Have to add a bank account instead, withdrawing money to a bank account takes 2-5 days and charges me a fee.

    Thanks a lot you scam artists, you cost me £10 in fees and 2 hours of time to send you my money and find out you wont let me use it or get it back without paying you. Never using this service again.

  • Yuliya

    Hello everyone,

    I want to complain about Skrill verification process. I registered an account there back in 2014 from Ukraine. I didn’t have any problems with money withdrawal until they changed their policy. Now I am married with a new surname and new location and therefore I cannot withdraw the money to my new card and a bank account since they don’t change my details. I sent them the copies of documents hundred of times, called them, wrote complains and they play deaf and blind. Only returning with basic replies like send us the documents for verification! I have 600 dollars there and cannot do anything, any ideas what can I do? Thank you

  • vu manh quan

    hi everybody!
    now i have a problem with my acc skrill. I cannot use my visa electron card for deposit to my acc skrill. 3 weeks ago, i tried deposit from my card, but skill company dont accepted my card. And then ,i send a lot of emails to support of skrill, but nobody reponse my mail.
    i dont know why ?
    now who can tell me how do i use my acc skrill for deposit?
    thanks so much!

  • Mark

    Do not use it. Bad service. unclear what is needed for verification. Can’t use my account but they can withdraw an annual maintenance fee. Now unable to close my account. Keep getting unclear messages what to do. Now i need to send a copy of my ID but i don’t trust them anymore.

  • Jack

    HORRIBLE practices!!!
    After they have accepted verification and having sent money 3 times all of a sudden they have blocked my account asking for more verification that is almost impossible to get so now I cannot even withdraw money back to the credit card I was using!
    They will NOT even give me my money back!!!!!
    Avoid them as the plague they are!

    • ROLF W

      WARNING! Avoid this company and the crooks who operate it. Thye have repeatedly debited my Master Card and Visa Card accounts. Fortunately, I discovered their nefarious practice and reported it, resulting in the cancellation of the credit cards in use. It took weeks to have the charges reversed.

  • Latifa Salama

    I had an old account on skrill, but it is not trusted. So, I opened a new account with a new email. When I finished registration, a message appeared saying: 1. We have detected a similar account profile in our system. You will be unable to deposit, withdraw or pay with your account until you contact customer support. If you have forgotten your original credentials for your active account, please retrieve your password below.

    So, I found it better to close the old account. So, I sent them an email asking them to close the account. Actually they closed it. Then, I tried to log in my new account, but I found problem accessing my account. So, I sent them an email asking for their support and help to solve this problem. They replied with a response ticket telling me that they closed my new account. I wonder whether it is a violation or fraudulent activity to close an old account and open a new one. This is really unfair. I really want a solution. Even when I try to open a new account, they tell me that there is a similar account profile in their system, though they closed my accounts. How it comes?

  • aydin

    I recommend you not to order skrill prepaid card because its very bad service. my card has suddenly been blocked without reason. very worthless! I have ordered another new prepaid card from another company.

  • Oleg

    First of all, I was forced to use your service by seller from Alibaba, that was unable to return my money to PayPal.
    Second, I was able transfer back only $14, and then system stuck, and not allow me to do anything, and i were unable to find any way to contact anyone for help, I leave it alone till time I will be able to use it.
    None of reminders has been received, otherwise I will respond with question how to transfer funds if system not allow.
    Right now site looks different than in 2012 and I was able to find a way to send email, but my money already get stolen.
    Stolen because, no way to contact, no reminders, no any help.
    Thank you for “great” service.
    I will never use it again, and will not recommend it to anyone.

    • Elliot nyapisi

      I made a withdrawal on the 27 nth June even today I never got the money,BT a friend of mine had the same problem BT after a month his funds were returned to his skrill acc can I get help here plz that was ZAR 6 942.50

  • Chaython Meredith

    I incurred 1400eur in exchange fees when loading my account. They converted all my eur to cad just for me to send money in eur and pay the exchange once again. Such a scam, why don’t they have multiple currency support!!!!!

  • Mehmet

    (Customer ID: 88298772)
    Believe it or not but i will go on telling my own story with that Skrill thing. I deposited 130$ for gaming reason. Then i regret and wanted to withdraw it back (here we go!). Wanted to withdraw in my brother’s account (-21.53$). They didn’t accept and sent it back (-21.53$). I got insane and tried to withdraw in my own account(21.53). Today is 12TH OF JULY AND GUESS WHAT ? I ORDERED TO WITHDRAW ON JUNE 22ND !!? I know, right ? Its neither in my skrill account nor my bank account. Sent ticket for like 10 times, same answers. They took more than half of my money and the rest is missing for 21 DAYS !!! I hope you don’t mess with them after reading this.

  • alice

    they are cheating with the fees. I got my new debitcard updated but when i tried to make a deposti to a netcasino, skrill said my card is not validated! and i have witness that it was validated! They just want money after money and that is all

  • Bill lee

    Skrill had been always OK, but it has stopped USD supporting since last September, so I have to convert USD to EUR before withdrawing. it will bring 3%+ of total my money losing.
    Really bad

  • sreenath

    My customer id : 91369305, Ticket Response (#08081699) it has been 6 days, and i have no update why skrill has blocked my account, and whenever i called support team, they simply says they dont have update and relevant team is working on it, and my account has blocked on 20th june, and skrill has withdrawn the amount of 47$ without my notice, how can you withdraw my hard earned money with my permission, do u think you can do whatever you want if you have controls…??????

    • aydin

      Skrill has blocked my card too without letting me know. I have quickly withdrawn 34 euro to my bank card. lucky! I decided not to use the card anymore. I have ordered another new prepaid card from another company.
      Skrill is worthless

  • AM

    when I wanted to withdraw my account skrill asked for my birthdate. I filled it, But Skrill – the worst, stupid system said it’s wrong. i’m absolutely sure that I entered correct birthdate
    (who didn’t know his birthday?)
    When I did contact skrill support, It said my issue was escalated.
    but THEY just close my account !!!!!
    you should help me resolve my issue NOT closing my account

    this is not fair,SKRILL previously assured me that they will solve the problem satisfactorily “we shall make every effort to offer a satisfactory resolution as soon aspossible.”
    and I think closing my account is not a satisfactory solution.

    they just reply me with an unjust decision without even explaining the reasons , which seems like a thief plan

    Now I’m completely devastated as I don’t know how to defend my rights, since Skrill confiscated my money and left me with no option at all.
    130$ gone. Really annoying me.

  • Chris


    Absolutely horrible company to deal with, DO NOT USE Skrill they have zero customer support / service and they will literally steal and lock your money. You can contact them for days and nothing is being done, i have to take legal steps to be able to get my money back that i deposited into my account. They do not respond to emails, phone calls and will just tell you that your case has been escalated or receive robot replies.

    • Ufuoma

      Hello, what legal step did you take cause my account is blocked and before then I had sent verifying documents. And letter my account ask for passport reset and was blocked. My 125pound is my skrill account can’t access it to even withdraw. Please tell me what to do . thanks

  • Yasemin Acikgun

    I have 2 skrill account, one in TRY the other in EUR. I requested one withdraw from my Skrill TRY account to my TRY bank account and one withdrawal from my Skrill EUR account to my EUR bank account on the same they. After 10 days the funds were still not in my accounts so contacted Skrill. They said to me that both funds are returned because the bank details I have provided were wrong. I know that this is not possible because I have withdrawn money to the same bank account from Skrill in the past plus I have checked and made sure that my bank details are correct before requesting the withdrawals.
    They also said that they returned the funds to my Skrill account but the amount they have returned was 24 TRY – initially, it was 132 TRY- and 300 EUR –
    initially, it was 402 EUR. I’ve re-entered my bank details and requested the remaining amount to my bank account but I’m sure they will not send it. I will let you know the outcome.
    I will never use Skrill again and I don’t recommend it to anybody.

    • J

      I have suffering the same fate as you do. I had a test transfer, meaning I have uploaded funds thru my credit card 125euro and made a withrawal to my bank accounts less 5.50 charge. All my documents were verified so no limits.

      I have optes bank transfer on July17 and up until now my money is not in my bank account! This is very strange! I sent an email and they responded that with a transaction ID indication it was processed last July17.

      I have a strong a feeling they never initiated the transfer, and they have stalled this and they will steal the money eventually.

      I am surprised no one has reported them and is still victimizing people, who will shut them off?

  • Iman

    do n’t use skrill, it s a waste of time, the customer service cannot solve any problem the only things they said is clean your cash or wait another 48 hours, i wait 72 hours to they resolve issue from my account and they cannot and ask for wait another 48 hours, it is better and cheaper to wire money. do not use it!!!

  • Franck

    Terrible service. No way to upload money. My credit card is in good standing and they constantly denied my payments. Customer service is next to useless. Don’t work with Skrill. Choose other alternatives.

    • nuwan_k

      they closed my account with 10 000$

      tottal scam dont deal with SKRILL

      We are sorry to inform you that during a recent audit of your Skrill account, we found reasonable grounds to discontinue our business relationship. Therefore your account has been closed. Please note that this decision is final.

      More information on the issue is available in the Terms and Conditions you accepted when you registered. The following articles apply:

      4. Opening Your Skrill Account

      [ … ]

      4.5. All information you provide during the signup process or any time thereafter must be accurate and truthful.

      [ … ]

      17. Termination and suspension

      [ … ]

      17.4. We may at any time suspend or terminate your Skrill Account without notice in case:

      17.4.1. you breach any condition of these Terms of Use or any other condition applicable to specific services covered by separate terms and conditions;

      17.4.2. you violate or we have reason to believe that you are in violation of any law or regulation that is applicable to your use of our services; or

      17.4.3. we have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity.

      Best regards,
      Skrill Account Security Team

      • Lutte Kikker

        What does it mean? That they can keep your money after they close your account? Or will this money returned later AFTER they close your account? It’s still not their money right? I can understand that they will hand the money over to police and justice but not to wire it on their own (i.e. Skrill) bank account. This way you can just lock any Skrill account with a lot of money on it (even if it’s just a legit person using it for himself) and gain massive profits as organisation!

        I just opened a Skrill account because some ebayer demanded it “for my and his safety” but now I don’t trust this payment method anymore (I want to use it because I need a new smartphone asap and found an affordable phone on ebay). If it means this payment method is fraudulous (i.e. Skrill) how is it possible that such a criminal organisation can work within the European Union??

  • mark segal

    I have been using skrill for 15 years

    UPDATE – 2 more days go by, they still don’t care

    UPDATE – I yet again get the same email that I received from them 9 days ago saying it will take a few days for them to review and get back to me. They don’t care. BAD company

    I have been using skrill for 15 years, spent tens of thousands of Dollars with them – I made a payment which somehow was charged back by my bank. This put my Skrill account in a negative . Upon finding this out I made an immediate payment in order to bring my skrill account back into credit. Since then my account has been suspended and I have been trying to resolve this for nearly a week. Nobody cares, nobody replies. This is extremely disappointing and unacceptable to me so I decided to close my account andwithdraw my balance, can’t even do this now. My only crime is to cover a negative balance the second I found out about it. Thank You Skrill.
    Not that anyone at skrill seems gives a damn but here is my ticket number etc:
    TICKET RESPONSE (#07479025) [ REF:_00D206XZL._500D01Q2VCR:REF ]
    Will keep everyone updated here and make sure others know about the way skrill have treated me on the other sites that matter. I dont want anyone else to go through this nightmare.

  • Nicole

    Worst payment service EVER!! I didn’t use my account for a few months, I tried logging in and found that it was locked. I emailed Skrill, and they took several DAYS to reply. They always take several days to reply to my messages. They told me I had to verify my account by uploading my ID, license or passport photos; this was very inconvenient. Now I’m still having problems accessing MY hard earned money in my Skrill account. Withdrawals to bank accounts take weeks. Plus, they send a lot of spam to your email. And that’s not even all of the bad experiences I’ve had with Skrill. I am a freelancer living in the Americas and I found a much, much better and more convenient method to withdraw my money called Payoneer. If you are thinking about using Skrill, please do yourself a favor and don’t.

  • Supra

    Catastrophic… Not only did i not receive my wire transfer withdrawal due to their incompetence but these charlatans charge super high conversion fees and interest and then blame it on intermediary banks when addressed.Closed my account and never using Skrill again.

  • Ringo

    I made an account and successfully attached my credit and debit card. Then, when I wanted to withdraw my account they asked for my birthdate. I filled it but Skrill said it’s wrong. I tried another one, again, I’m wrong. Thinking I just made a mistake again, I again filled it (who in the heck didn’t know his birthday?) again I’m wrong and my account my frozen. It said I should contact them. When I did, they asked me to verify my account and have a scanned copy of my government-issued ID. I did it. However, it said that it can’t verify my account. I contacted them to just bring my money back to where it came, so I can have it again using another processor noting that I will just close my account since I can’t withdraw money and it is not accepting my IDs. It said my issue was escalated. Now, I’m trying to contact them but no avail. It just scammed me. $25 is already big in my country.

  • saher hegazy


    Skrill without any notice have put my money (USD4500) on hold at 8:00am on the 8th of April 2017, this is a breech of section 17.5.2 of the terms, I’ve communicated with them several times over the phone and through emails without any meaningful response. I’ve registered an official complaint with them to comply with sections 20.1, 20.2, and 20.3 of the terms and I got no response within the time frame they have set themselves hence I am filing my complaint here.

    I’ve used Skrill for months without any issues, I’m selling discounted gift cards and forex signals over some trading forums. Once my freelance business started to grow in volume I got an account suspension without any notice.

    I emailed Skrill about the issue and they replied asking me 3 questions about the nature of the account, the payments I received and 1 particular transaction I made. I answered all their questions, and I offered them all the assistance required. I also contacted the person who made this transaction with me (Purchasing Gift Cards) and they confirmed everything is fine and they will contact Skrill on my behalf.

    When I got no response from Skrill via email I started calling, in the past 48 hours I made at least 8 international calls without getting any useful information. All they say is that there’s a security check on my account, they can’t tell me when it will be over, or what’s happening.

    I’ve done nothing wrong, and I didn’t believe what is written about this company over the internet until I became one of their victims.

    They should be transparent about what they do with people’s money.

    • Yanik

      Hi !
      Same thing for me. They frozed my account ( over 10.000$) the 8 or 7 March without any email i had to notice it by my self.
      It’s have been now 5 weeks… The phone support is useless I call them every day, they keep saying that my case is with the relevant team.
      They ask me question by email… I responded but getting any response from them takes weeks…
      Bad service !

    • Yanik

      Same thing for me, account frozen since last 8 March with over 10.000 $ in it.
      Support costumer is useless and don’t provide any solution .. It keeps only asking you to wait.
      Getting any response from the relevant département take weeks…
      Very frustrating ! Bad experience !

    • Stacie Highland

      Skrill will not release my money. I used them to transfer funds from an Istockphoto account. Meanwhile I realize that I can no longer withdraw the funds, can’t cancel the account and can’t add a bank account to withdraw the funds! So far they have taken 40 dollars from me and I am concerned here. I think they are scamming people of their money! I am ready for a class action lawsuit for sure! count me in.

  • saher hegazy

    Not Good.

    I’ve been using Skrill for a while an I never had issues until today. I am having a working capital of USD5000 in my account with Skrill and when I was attempting to make a USD1400 payment Skrill said I can’t contact support.

    I emailed support and they replied back asking questions like why am I receiving money, what do I do with the account, and what is my relationship with a person who sent me money earlier.

    I answered the questions, and I’ve earlier read and understood all of the Terms and Conditions and I violated none. I even informed Skrill that if there was an issue with this particular payment I am willing to assist them finding the person who made it and I don’t mind a charge back or whatever. I received no reply.

    I decided to place a call and it seemed that phone support has no access to the information earlier shared through email, after explaining everything again support said we will contact you, after an hour I received an email mentioning the issue may take a week to resolve.

    I placed another call and I was referring to my ticket number, this time the CS employee was a bit aggressive and refused to provide transparency regarding what’s happening, refused to accept putting some funds on hold and releasing some other so I can resume my work or provide anything that may be helpful, if fact all he kept saying was nothing is gonna happen until next week, no explanation, and no assistance. This is a sudden audit and all your funds are frozen.

    Is this a reliable service that respects it’s customers?

  • David

    Very bad customer support. It takes about 13 to 14 days time just to get a reply back from Skrill.

    Skrill take users for granted.

    To me; Skrill is a payment processor that does not care about new and old clients and bad customer support will surely take down this company.

    I also found that Paysafe is the main website that offers Neteller and Skrill services. Few days ago, I was planning to use Neteller but now I think, it would be bad idea and I should now avoid both Skrill and Neteller at all cost.

    • jouko

      Trying to withdraw to visa but verification of the card doesn’t seem to succeed. I believe they try not to give money back. Same reason might be that they don’t have any shopping options, as then they would have to give the money out… My vote goes fo SCAM

  • Bus

    I just hate Skrill! They are the only ones we can use in Turkey because Paypal stopped their services (which is a shame) and they are just so horrible! They do not warn you if you make something wrong (i.e when you want to withdraw money from them) and they recently cost me 85 Euros for doing NOTHING! I cannot update my user info (I got married so my lastname changed) on the platform so I had to send them a millon documents in order to have that changed and even though they said that the changes are finally done – THERE IS NOTHING CHANGED! I have been trying to withdraw my money from them for 2 months now! This is such nonsense. I HOPE Paypal comes back and saves us from these money-sucking nouse vampires!

    • Stephan

      I am really hesitant speaking too fast online but this is going too far. I transferred money from my bank account more than 14 days ago. Local laws require credit within one business day as the receiver’s bank is in the same country. However, I can understand that it takes more than that to process incoming transfers, and they actually advise of 3 to 5 business days. Emails are being responded with a nonsense non-relating canned response. The fact that emails are apparently not checked by humans and that there is no phone number to call is unbearable. I am in a loop. I constantly get the same nonsense template as a response.

  • Geoff

    ID = 85698768

    I made a direct deposit payment to their Australian bank account with the correct reference number and details but they are saying that because I did not use my personal bank account, but my business bank account they cannot allocate the funds to my Skrill account.

    I have supplied proof of the funds transfer, dates, accounts etc, but because I sent the money from the wrong account they claim it doesn’t exist.

    Customer service is SHOCKING.
    “computer says “NO” is the typical response…

    Don’t bother using Skrill, there are better (more helpful) options out there

  • Luka

    I dont know why so much people here in comments hate skrill .

    For me, it is awesome company. I am using them over 3years and i love them. I cant remember any single issue, although i heard there were some problems.

    Well there is a problem i noticed that they increased transaction fee to 1% to 1.9%? Skrill why?

    beside that i like them!
    even better – you can order Skrill MasterCard and use it to withdraw cash at nearest ATM! This is great? Is anyone else this offering? i doubt.

    • Robert


      I have just had an e-mail saying my account has been frozen (Quite remarkable as I do not have an account). It is identical to the e-mail I received stating the same for my Paypal account. Paypal have confirmed it is a Phishing e-mail. So beware if you get an e-mail stating someone has tried accessing your account, ignore it as it is scammers. I was trying to send it ti Skrill so they coukld investigate, but could not find an e-mail address to forward it to.

  • Roderick Henares

    Skrill is a SCAM

    I requested a transfer to my local bank account with reference #06640492 to the amount of $260. I confirmed with my local bank that they did not receive it yet Skrill claimed that they have sent it. It was also not reflected back to my account in Skrill. I disputed where Skrill considered my case to be resolved.

    They sent me a survey and I took it where I gave negative feedback about their service. After taking the survey, they blocked me from their website where I could no longer access it. My account still has $107.30 balance there and looks like Skrill is keeping it too.

    My account is in perfect order and yet they blocked me from it after scamming me with $260 claiming they transferred it when they did not. Second, they also kept my remaining $106.30 by blocking me from their website after the negative survey.

    All in all, I have been scammed to the total amount of $366.30 by Skrill.

    Take good care of your hard earned money, avoid Skrill at all cost. Its a scam website

  • Robert Lamb

    I have money locked into an account. Phone calls and e-mails just give nonsense responses. Just spend 5 mins researching this company to convince you to use an alternative. I wish I had checked them out first. How they are regulated by the FCA I cannot believe.

  • Yasir

    it is the worst of all options, do not try to use i because it is very easy for hackers to break its security and make a transaction without letting you know about it. After that their customer service response is very low, they dont even have a number these days.

  • Tamara

    They are a bunch of scam artists. That’s the email I got from them today (Mind you, I never had an account, OR any dealings with them).

    “Dear Client
    On Tue Dec 13 00:04:38 CET 2016 USD 250 (USD 250.00) was transferred from your Skrill account (73116087) to=== MY aCCOUNT
    Transaction ID: ====
    Payment reference: –
    You can view your transaction history within the “All Transaction” section of your Skrill account.
    If you did not authorise this transaction, please contact the Skrill Help Team as soon as possible.
    Best Regards,

  • Joe

    Very bad and untrusted website…..i paid a fee of $2.06 and deposited $20 to get my account up and running and I still have no money in my skrill account. Its hard to use there was no section that I could find to upload my credentials. I have deactivated my account. And skrill will not answer my emails. Sounds like a scam to me.

  • Katrina barker

    I am having so much trouble trying to get my money from this Company they are holding $2000 of mine I have no idea how to get it from there into my bank account and no matter how many emails I send nobody seems to be able to help me or give me a straight answer

  • Anwar Subhi

    After sending a master card that should be available until 2018, they had decided to have an upgrade and cancel all the cards.

    The only notification they send was by email without having any approval of the user or notification that the user acknowledged this.

    On the phone they didn’t even wanted to discuss because I didn’t know my postal code. I don’t understand how that’s an authentication method while anyone knowing my address can have my postal code

    Oh … not to forget, not only that they closed my card ( that should be available until 2018 while we are in 2016 ) but they also charged for the new one … as it’s my fault they wanted to change the cards.

    Stay away of this company they have no principles.

  • Con

    I purchased goods from a retailer who used Skrills services. Skrill didn’t pass my payement to the retailer. I was left without my goods and Skrill refused me a refund. This saga is going on 8 weeks. I’ll be taking this case up with the regulator. Beware!

  • Vladimir C.

    Very unprofessional company. I received an email from them that I won’t be able to use Skrill MasterCard Prepaid card in my country anymore from 25.11.2016. That’s Friday. I got the email on 23.11.2016.On Wednesday. So two days before. No prior warning no nothing. Who does that? Switching to PayPal now (should have done that a long time ago). Don’t use Skrill even if your life depends on it.

  • Guillermo

    I believe this also happened to me! I just recently made a purchase of a game via Skrill and then the next thing, over a thousand dollars of gambling on a casino website on my billing, I hope the bank will refund me my money,

  • Joan Acosta

    I was scamed by skrill, they waited until money arrived to the account, and then asked for papers that in my country doe snot exists or cant be issued, I lost 500 Dls .. Mexicans Be warned, They ask you the same papers over and over , they dont even read the emails, Calls dont work, they dont answer. Complete scam!

  • Patricia Cruz

    AWFUL, just AWFUL! there’s no customer support in the USA. A call can take you hours to be answered and if you decide to call to Europe, you will have to pay for the call!
    A couple of weeks ago they changed the card, without notice me know, they just shipped a new one and cancelled mine! now, just logging into my account, I see a notice that next week I won’t be able to use my card anymore. The new card they sent me and that I already paid for a year’s service!
    How is this possible? don’t even know how they are allowed to do business! awful, totally awful!

  • Thomas greaney

    Twice over a year i have had issues total amount mussing from my account 424 euro…everythime they replied to me they asked for more and more info ive given them what they want but not good enough…always something else…but they have sent me a new card that i dont want….to all avoid at all cost skrill….

  • Simo

    I usually use small amount of money to test a new payment service no matter what reviews i find about it on the internet. and now i have used $8 only to try Skrill, it is stuck there, i can’t purchase anything nor withdraw my money but i can upload more funds to skrill account..yeah you do the math.
    Skrill are scammers…DO NOT USE IT!

  • Vick

    Whatever you do, stay away from SKRILL!!! This is by far the worst company I have ever dealt with…it may work for our European Counterparts, but if you are from the US – don’t bother. I tried to send a $10 payment for the last 2 weeks – I have submitted every document they requested (enough to qualify for a house) and they still block it! Screw SKRILL and their support.

  • Grover

    I purchased a movie ticket on august using my skrill card but my transaction was unsuccessful, nevertheless skrill took the money from my account so I complaint to the retailer about this and they sent me a replay with proof of this issue, so I opened a case but Skrill doesn’t want to give me my money back and they closed the case and they emailed me asking me for proof but they always find a silly reason to accept this proof and Skrill just want not to give me my money back so it is very untrustable company to make bigger transactions. It is a shame, moneybookers was a much better company. An advice is not to make business with skrill anymore.

  • I.M. Pistoff

    Once again, SKRILL is not accessible, in spite of every service indicating that it’s UP; their website and connections to it are blank. I’m lucky to successfully log in on one in ten attempts; an equal percentage of those log-ins results in successful deposit. More and more useless every day.

  • ReBo

    Useless Supports
    Outrageous Bank Withdrawal fees
    Depositing money from bank account to skrill account takes twice as longer as they pretend to say
    It’s pretty much impossible to be accepted as bussines account

  • Toshiro

    Beware if you do any business with this company (

    I have more than 2600 dollars in my account and they won’t allow me to withdraw my own money!!!

    Every time I try to withdraw, they make a different excuse and cancel it!!

    • Scarface

      I am having same problem of not being able to withdraw my funds. Constantly getting “transaction declined” error message. When I try to withdraw using Skrill App on my phone I get “invalid birthdate” message ??? Customer service is no help. Very frustrating !!!!
      This problem has only occurred recently. Never had this issue before then.

  • DDS

    I have been “#1 in queue” for 20 minutes waiting for customer “service”. The agent was nice enough. But she must just feel battered by the end of a day working for Skrill. I have cleared funds in my account. All that I want to do is to pay a contractor that is also on Skrill. Their “automated system” blocks my payment for $50. And, the agent is unable to give me even the tiniest clue about why I am blocked. “Change browsers.” “Try again later.” I have been trying again later for three days. And, the agent tells me that there is no certainty that there is a solution since it is blocked by an arbitrary (it seems) automated system that no one can over-ride. I would give Skrill Management minus 5 stars if it were possible. This is the worst company to negotiate that I have experienced in several years.

  • Chris Hall

    Illegal withholding of my £300.00 GBP

    As the title suggests, I have now reported Skrill Ltd to the Financial Ombudsman for said offence. They have shut down my account since I notifed them that they had been reported for their underhand malpractice. Absolutely disgusting behaviour.

  • Daniel C

    This is a scam. I sent money from my Upwork account to Skrill. I tried to withdraw money to my bank account. Not only they never sent the money as they refuse to answer or provide solution to my problem. Even worse, they don’t even let me close my account! I’ve never seen anything like this before. This is a scam, guys. Please use Paypal or other sites, as this is not trusted. Fortunately I only lost a small amount ($30) because I was conservative. I could have lost much more than that. Remember to do research before committing money to websites. These are scammers. They change name after some time. Beware!

  • John Perez

    The site is useless, I can not even fathom somebody will take this guys serious. You open a ticket and they respond with a script, and all further attempts to contact them are useless. You can not open more tickets because they get closed automatically as duplicates. Call them and the guy who answers seems to be asleep and has no idea of anything. Beware of this site.

  • jairos mutata

    Skrill uses unreasonable account verification methods that are also very unreliable. their customer service reps are like robots. my account was frozen without notice, 2 weeks now still battling to recover $100. just imagine how much it has already cost me calling them.

    stay away from skrill these guys a crooks

  • Mr Annoyed as hell!

    I thought it was too good to be true to open a simple online bank account that I can use on regular basis for payment abroad. WRONG!! They have no time to reply back to any issues you have, once I uploaded some money to the account and then tried to ‘Send’ it. OMG! It’s hard work. They wanted ID, ok fine. I sent the ID. Then the account was verified. I thought cool that was simple but NO! I tried to Send the money but it keeps saying I need to follow the email instruction and send personal ID. WTF! I already have done this. I send several emails to ask Skrill about it… 4 days later I’m still waiting for reply back!! Guys warning don’t use this service.

  • Tony

    Totally hopeless! Their verification process takes a long time and in some countries just doesn’t work. Then just as you’re “verified” and try to send money with the “verified” card, it wants to verify again! This again takes several days.
    When you then try to send a payment, it keeps saying the payment was declined whereas the bank authorised the payment but Skrill declined it. Turns out, guess what? Yes, I had to ‘verify’ again, this time with ID documents. Did that, sent a payment. Now, 2 weeks later… back to square one, payments being refused due to “internal security” and now I can’t make payments. Maybe I live in an area that has high cyber crime? No wait, I live in the UK and am an established Ltd company with all documentation up to date! Moving to another provider ASAP.

  • Tony Gulledge

    I use Skrill as an alternative to PayPal for European customers. My major complaint… I can not log on to the site or even pull up the site at times as I get an error 403 and it says access is denied. Apparently for no rhyme or reason… if someone can enlighten me as to why this happens I would very appreciative. Once I am finally able to pull up the site and log on… eventually I am able to complete transaction and transfer funds to my banking account minus the $4.95 fee of course.

  • omer janjooa

    pathetic service!!!!!!!

    20 minutes hold .. still no response and then no solution to the problem… my account is put on temporary hold for no reason and they are refusing to remove it… my money is stuck !!!!!!

  • Mereinur

    I registered in Skrill last month andI haven’t had any problems with replies to requests so far. However, they have been considering my documents for over two days and what is interesting is that they do not reply to my messages. I am beginning to doubt in the transparency of the Skrill services. What should I do?

  • Ardi

    I lost my money at Skrill.
    I withdraw at 11 july.. now 31 july.I not received my money.. I try to contact skrill..they tell me
    Please note that we noticed there was a mismatch between the names you registered on your Skrill account and the names displayed on your bank statement. Therefore, your withdrawal will most probably be returned back to your Skrill balance. However, since this depends entirely on the banks involved in the processing, therefore, we cannot give you an exact time frame.
    I lost USD$130… thank you Skrill.. I’ll reject all my client who use skrill as payment.. and I’ll tweet my case. So everyone know I’d Skrill not safe payment services.

  • Ahmed Salama

    Hi I am Ahmed from Egypt. Although i Highly doubt that anyone from SKRILL.COM will pay attention to what I am going to say or what’s happening Here, i opened a ticket 2 weeks ago about a withdrawal i made on june the 16th, which didn’t go through, and cash was taken from my Skrill account, I called them over and over, they asked me to send some documents which i did, then called over and over, emailed over and over, and all they have to say, the case is escalated and a satisfactory resolution will happen soon!
    I’ve never dealt with any Money Transfer Service that is this Bad, and with very low class customer service, i even think that all their customer service Reps are home based!!!! and trained on soft handling and no resolutions what so ever are being made through them with me or no one else!!!
    Now!! Can someone here tell me if they are Scammers?? or if there a higher authority department we can Contact about those who are missing with people’s Money??
    Can someone tell me if there is anyway to get my money back?!
    Thank you!!

  • Jonathan

    I have now tried to “verify my identity”
    on 3 different computers–1 mac, and 2 PCs.

    Click “verify your identity,”
    and it gets stuck with the wheel going around and around for 20 minutes (that’s the longest I’ve let the page sit there).

  • harry

    I have been a skrill user since 2008. Didnt face much problems until late. I was bestowed upon the honor of skrill VIP. I had been using a mastercard associated with this account since 2013. Used it like 5 times until last week for online purchases. Then things got interesting 2 weeks ago. 9 transanctions of unauthorized nature took place on my skrill card. I called them up immediately. Their customer care told me that all their VIP Representatives were busy and they would contact me back. I waited an hour – no response. I called emailed them and then called them again. Now they noted the complaint. Sent me another email the next day with a questionnaire of 8 questions and they requested I send them a screenshot after running anti virus in my system. Did that too. Been a week now and when I call them they saw the query has been escalated to investigation team. they cannot assure me that I will get my money back. Well now scouting for inforamtion online Ive landed here and I see not so very encoraging reviews. It looks like a game they play on their clients? wait for balanced to inflate and then hit them ? Can anyone suggest me how I can get my $4400 back from this mishap.

    • harry

      well this query has been solved by skrill. They have resolved this issue for me in 2 weeks and have refunded the said amount to my account. Just letting anyone who reads this know. thanks

      • leanne bakos

        i have had really good experiences with skrill & neteller! good for withdrawing winnings from casino numerous times!! until past couple weeks?…been trying to deposit my last $30 at local & international casinos i reckon at least 40 different casinos from different locations & everytime my transaction fails because “Balance payments are not allowed at this merchant”!??…what does that even mean??…i emailed skrill & they keep replying they have looked into the matter & my account is fully functional so it must be the merchants fault?…very confused & frustrated!.

  • Anthony Boyne

    I joined Skrill , to pay Ioffer, their sellers fee’s I owe them, as they are not taking the usual credit card payments, and insist I pay another way (Skrill)
    For 4 days now, I tried to make the payment.
    Day 1, I tried 3 times to pay, thinking there was an internet error, as the message I got (which is attached) told me ‘An error has occurred. Please go back to the merchant and try again’
    This I did, 3 times, I called Skrill, to find I was blocked for 24 hours.
    Day 2, I tried to pay, same message.
    Called Skrill, was told an internal security system was in place, and to try 24 hours later.
    Day 3, I try again, call again, get told the same as above.
    Day 4, I try again, to pay, again same message pops up, I call Skrill again, this time I am told the issue has been escalated and that the lift on me paying was not allowed.
    I ask what the problem is, and why?
    I am told – an internal security system was in place.
    Ok, but what am I doing wrong? Why am I not allowed to use Skrill?
    I am told to pay Ioffer by another means…..

    Still no answer, as to why there is a problem, after trying to make one simple payment, over 4 days and 4 / 5 phone calls to you.

    To say this has been stressful waste of my time is an understatement, along with being given no answer as to why I am not allowed to make the payment, is quite ridiculous.

  • M k

    Skrill is by far the worst thing ever. Never allows money to be transferred or give you an answer for a problem.
    Once I get my money back I will cancel my account for sure. Beware Never use skrill

    • Anthony Boyne

      Totally agree. I had the same problem.
      Kept being told about their internal security system stopping my payment. When I asked several times why?
      They just kept repeating about the ‘internal security system’ and suggested I pay my bill another way.
      Alarming to find, I am not being accepted by Skrill, yet they will not tell me why I cannot proceed. Ridiculous.

  • Jasmin

    I have read a lot of negative reviews about Skrill. Recently I tried to reset my password. Email communication didn’t work. But when I called them, they were very polite and helped me in couple of minutes. Also, calling costs are really affordable (local rate)!

  • Mario

    This provider is bad. Has slow and bad customer relations. They delays up to 2-3 weeks to answer simple support requests. Holds funds for any reason, including “no reason”, delays sending their “skrill card” for months, there is no way to see your tickets inside their support platform.

    Definitely not a good payment processor, avoid using them.

    PD: I’m from Mexico

  • Chan

    Nice Cutee turned in to Monster?

    Well, it started very well, Few years ago I signed up with them after reading some good reviews somewhere. Most attractive for me were their low processing fees and flexibility of withdrawing money.

    Over the course of past years, I did few transactions and withdrawals amounting to few USD thousands. Without any issue at all.

    But, all of a sudden, last week, received a mail from them saying my account was locked and the password needed a reset if I intended to access my money in the account.

    I tried the mentioned process to reset the password by requesting a new one. During the process, they were supposed to send some code to my mobile. But nothing came to my phone so I decide to try later.

    Next day (after 24 hours) came the code to my phone.
    BTW: The number appeared to be from some country in Africa! (To my surprise).

    Then I try to reset the password, but then it said, I am needed to contact them (Their customer service).

    So I logged a complaint explaining the situations. And soon I received a ticket number.

    Then the next day, I received a mail from (apparently) one agent asking me to call them if I am to get faster attention. And immediately after that came an email from them saying my case was ‘resolved’.

    I logged another complaint after not receiving any replies to my returned email. But now, I even do not get any case number at least.

    Something looks not right there!

    BTW: Thanks for the balanced review Phillip

  • barbara bailey

    A Continuous Bad Experience

    As a content writer I get paid via a Skrill account.

    The process is rarely straightforward and now, I do not trust the company or its customer service employees.

    Funds in the Skrill account are often withheld and withdrawal is tedious, time consuming and often impossible.

    Recently, I have been unable to get a GBP45 payment transferred to my bank account.
    None of my emails were answered and a “Are You Human” tab was posted for entry into my account.

    In the past I have completed their request to provide umpteen methods of identification, driver’s license, proof of home address and a change of email.
    Skrill is now asking me to produce this information again.
    Surely they have it all on file.

    I believe that the company is abusing the power it has to control other peoples’ money.
    The process is untrustworthy, not straightforward and
    not transparent.


  • Vince

    Poor customer service. I transferred funds using wire transfer from my bank to skrill. but I forgot to add my skrill ID in the comments field during the transfer. In the aftermath, I wrote to skrill to ask that the money that had been sent to skrill be manually put into my account since I am able to provide the transaction reference. It’s been a week and no reply at all.

    • Ben D

      Quasi Financial Institutions
      Skrill/Neteller operating under Paysafe Financial Services Ltd.

      Be warned! Don’t EVER use/trust Skrill/Neteller! They’re as dodgy as they come!

      Skrill BLOCKED my ex-Skrill a/c with no reason. I’d only been with them for a short time & only ever upload the min. amount as deposit. At 1st, all worked fine but after my last upload was made, the a/c was blocked! Skrill insisted it was active & suggested it’s the other party’s fault. But having tried using Skrill’s payment method with other companies & failed, I soon worked out Skrill was LYING! Clearly, it was their system that blocked the service & why are they even lying?

      Forget contacting them by e-mails, that’s NON-EXISTENT! No one ever bothers to answer e-mail there. All u’ll get is different ticket nos. folks! They play their way like proper professionals but u’ll soon found out they do not behave as such!

      • Ben D

        Quasi Financial Institutions
        Skrill/Neteller operating under Paysafe Financial Services Ltd.

        Vince, u could try yr. luck by phone, someone calls Ivan probably would provides u w. some standard advise. Don’t hold yr. breath though!

        I did rang that bloke but he was lying thru his back teeth abt. my blocked ex-Skrill a/c. He could have easily checked that on his system that it was blocked; but he kept saying it was active!

        Even though it was their doing, but they wouldn’t refund the balance instead I had to withdrew it BY PAYING A CHARGE! Skrill did a win-win & got rid of a ‘non-profitable’ customer in the process, how clever.

        Since then, I always suspect they work their financial system in a meticulous, discreet , dishonest way. Not all of their customers suffer my fate but I believe those high amount depositors will be ‘played’ eventually by Skrill in their own time.

  • Leonid

    I will collect the documents for lawsuit in a US police and US court. If someone wants to join the class action, please write in the comment.
    According to the laws of US states – the larger the amount of theft, the more they will spend life in prison. And the more we will return the money.
    My story:
    Few weeks ago I tried to withdraw money from skrill, and got message that I need to be verified. I send copy of my ID to skrill. For a long time I am waiting for confirmation.
    Yesterday I received a letter, That they taken off $167.39 for audit from my account and block my account with all my remaining money. For the violation of Article: 4.5. All information you provide during the signup process or any time thereafter must be accurate and truthful.
    But All information that I provide during the signup process be accurate and truthful and I can to approve it.
    Skrill SCAMMERS and thieves. Do NOT use skrill and tell all his friends, not to use.

    • Sogaolu

      Skrill is all out to dupe people of their hard earned dollars. I suffered the same thing just last week (29th May) to be precised. I verified my account to increase my limit as instructed, but to my surprise, I received an email telling that my account has been frozen and the balance of $58.01 has been used as administrative charges and that the decision is final. All effort to get explanation from them proved abortive as their customer service will never reply your message. Please stop patronizing skrill. The guys are set of rogues. Tell many people about the fraudulent practices of this site. Please BEWARE!

    • Batdavaa

      So did you achieve anything? I’ve been scammed by Skrill as well. If you have any contact information of a higher position at Skrill, let me know please.
      They are not responding to me e-mails. And my account is blocked. I am hopeless here.
      Please help

  • Robert Blodgett

    Horrible website. Demands more information than Fort Knox and still provides no security, no customer service, and most importantly NO ability to pay anyone online.

    It’s like PayPal if all of the bad features were amplified and the service itself didn’t work at all.

  • Omnia Bassiouny

    Very unhelpful. I have tried to transfer money to my account twice now and money came back -200 USD. And the website is not making an effort to help at all. REALLY UNHELPFUL!!!! and UNPROFESSIONAL

  • Steve

    Signed up with skrill and added my credit card and bank account. very simple so far. uploaded money to skrill account to send to associate…when I tried to send It said “Transaction error please contact us.” I called spoke to a Georgio Who said my account was locked and he needed me to send a picture of myself holding my drivers license. I did because i wanted my money. He closed my account down and sent me an email saying i was fraudulant. Said i would get a refund in maybe 21 days. I am guessing i’ll never see the money and probally someone has my identity now. DO NOT USE THESE SCAMMERS.

    • Stephen

      Steve, did you get your matter resolved? I’m having an issue with them since August, 2016. This company is stealing people’s money left, right and center. My concern is that the UK Financial Regulator is not putting a stop to this.
      Let me know if your case is resolved.

  • Emanuel

    I have a complaint with skrill, i have received a refund from paypal into my skrill card and until today nothing has been credited into my skrill account or card, i have opened cases with this issue and they keep closing them without give me a solution or answer, very bad costumer support,

  • John dullahan

    Fraud! Fraud! Fraud! I never had anything to do with this company, but it put a fraudulent charge on my credit card. When I called my credit card company they said they have had similar problems with this company in the past, and will issue me a new credit card. This company should be closed down and prosecuted.

  • Stephanie Jackson

    I have had a Skrill account for several years and recently was unable to log in to my account. I was told to contact Skrill to verify my password, and given no reason why access to my account had been frozen. I was asked for a document as proof of identity, and although I provided a copy of my drivers licence they then insisted that I had to forward a certified copy – certified by either an embassy official or a solicitor / lawyer. Living in a small country town, I have no chance of meeting either of these requirements, so they have now threatened to restrict access to my account indefinitely. I would advice everyone to steer well clear of this company.

  • Mark

    So this morning I tried to withdraw money from my account only to find an error message stating to contact Skrill. They have locked £2,400 of my own hard earned money and I am really disheartened as I had them used them for around two years without any hassle. Reading the comments I am wondering if I should contact the Financial Obudsman straight away as they don’t seem likely to respond. By going on the reviews here and elsewhere they are conducting pure fraud I am not exactly a lawyer but I think these guys should be heavily fined or someone should take them to court big time so they get at the very least a slap on the wrist and perhaps rethink about scamming the general public.

    • Janet

      Hi Mark,

      Please do not give up. I faced the same problem since the end of last month. Finally i was allowed to withdraw some of my payments today. all you need is patince, perceverence and follow their instructions. Also, make sure you give your issue the right title eg blocked account, verification, blocked payments etc. I really hope you will get your money.

  • Leo

    SCAM, SCAM, SCAM. Stay away from Skrill unless you want them to steal your money. They should never be trusted and there’s so much evidence of that. They will let you deposit money but not actually use them unless for a lucky few people I suppose because otherwise it would already be down. They don’t respond to your emails, they don’t let you verify your accout even with ID and adress and will absolutely not let you use your very own money if you deposit them to them. Do yourselves a favour and STAY AWAY. Use PayPal or anything else.

  • Esje

    Skrill card is not responding at all. A have paid for a skrillcard and is Should have been dileverd around the 8th of february. Have received nothing yet. And they do not respond at all. Send several messages. Thank god its only 10 euro. But it’s a bad company. If this is the way you treath your clients. And I did really needed the card for a purchase but a solved my own problem with a friends card by MasterCard itself.

  • Veerle

    Feeling duped by Skrill. I’ve been a customer for almost a decade as some of my suppliers use Skrill (former Moneybookers) to receive funds internationally. It has never been my preferred method of funds transfer as it cannot upload directly from a bank account (and Poli does not work), but since late last year, coincidentally just when I transferred a large sum of $2000 for payment to a supplier, they freeze my funds. After four frustrating months of discussions and uploading all sorts of documentation and waiting until they respond, they advise my account is unlocked and I can pay again. Happy as Larry, I go to the site to login and suddenly I’m unable to login (before at least I was able to login). Changed passwords, the whole shebang, nothing. I lodged tickets, wrote emails, no response. They have $2000 of mine and I’m unable to login or even reach them for help. Feeling duped is the least I can say. This is absolutely an unacceptable experience, especially for a large company.

    • Cameron

      Threaten them and state that you will contact the FSA/FCA if this is not resolved as they likely won’t risk going through this process and for $2000 and have their name spread everywhere, basically whatever methods you can come with that will ruffle their feathers a bit. They have been doing this for years to folk, all that is needed is a bit of social engineering my friend, best to ring them up.

      • veerle Vanderplasschen

        I filed a complaint with the Ombudsman in the UK and not much later I received an email from Skrill. I’m not sure if one was a consequence of the other, but glad to say it was finally resolved. Their customer service is pretty much non existent and I think they’re overloaded with complaints. I’ve only ever transferred small amounts to Skrill whenever I had to pay an invoice and I believe this is still the best method to use this payment provider. It’s not as developed as PayPal. That said, with PayPal I also had a frustrating few months many years ago when I had to confirm my business. I think it’s part of their ‘coming of age’. Anyway, all is well that ends well! Thank you all for your input.

  • alkaka

    someone hacked my account When amount dedicated (1100$) from my account i updated skrill by that even i called inform about it later they asked me to send dispute form, copy of my IDs, bank statement and address confirmation.. on last reply from skill i got this answer ((Unfortunately we are not in a position to assist you with a refund of the unauthorized transactions as the funds have already left our system.)) I am really disappointed with skrill

  • arjun


    These are my two complaints and i am waiting since many days to get them review.

    To verify card, they deducted small amount in eur from my my card and asking me to enter exact eur amount to verify it but in my transactions i am reviewing it in my Country INR currency. don’t know how to get it verify.

    Please help.


    Are you with Skrill? Learn how to resolve this complaint.

    • Jo

      I emailed Skrill to help me in my card verification. It takes 8 working days to finish my case. When all was set, my problem now is I can’t access Skrill’s website.. How come?

  • R.D

    Hey guys

    Update! I learnt that Skrill is regulated by the Financial Conduct Authority (FCA), so this morning I have gotten in touch with them to make a complaint and to investigate; I was told in order to make further investigation on Skrill security measures, and how they protect their clients data from fraud they require more complaints, so they are urging anyone who is/ was victim of Skrill Hacking to contact:
    Financial Conduct Authority (FCA)
    Tel; 8001116768 from the UK or +44 207 066 1000 from overseas
    Email: [email protected]

    P.S Currently I have an open case with them!

  • R.D

    Hey guys,

    I’m going through tough times for the past 48 hours because someone hacked my Skrill account. On Feb,16,2016 I logged into my Skrill account and found that $3,800 was missing. I contacted Skrill CS.immediately to report it; after I reviewed the unauthorized transactions made by the fraudster and talking to the VIP CS.I have determined the following:

    • Password was not changed.
    • The money was taken early morning on Feb,16, 2016 between 4-5 AM while I was sleeping!
    • 8 unauthorized transactions wiped out my account completely.
    • There were no failed login attempts!!
    • Fraudster sent me 1 transaction from different Skrill account & transferred it back to another account. I don’t know Why?
    • After I reported the unauthorized transactions to Skrill, Security Dept. managed to return $528 to my account & the rest of the money I was told ” it might be OUT OF SKRILL SYSTEM and cannot be recovered”!!!!
    • My email was not hacked/breached & I have strong passwords. As for Skrill password I have changed it 2 weeks ago, but solely Skrill account appeared to be hacked; How did the hacker/thief gained access to my account? Still unknown!!
    • I have an updated Antivirus, & Deep Freeze application to protect hard drive integrity on my computer, so I’m 110% certain that my computer hasn’t been hacked!
    • All my previous transactions in the past 90 days were from the same IP address, but yesterdays transactions were from different IP as I was told, Doesn’t that raise a flag of suspicious transactions subsequently ban my account temporarily (Paypal would have done that)??
    • Since I’m VIP member and being victim of fraud I thought I was covered 100% against unauthorized transactions, unfortunately I was told: you are not qualify for “100% money back guarantee” I asked:” Why?” She said: “because you don’t have a token”, which btw no one from Skrill ever told me or emailed me about this extra security feature, I have argued on this particular issue with VIP rep. I asked her: “How much does cost for the token?” She said: ” It doesn’t cost you anything, in fact any VIP customer receive their first Token free of charge “, I said: ” Okay, no one in the right mind would reject a free extra security gadget/ item if he/she was offered one. Right?” She said:” I guess you are right & I see your point”. Additionally I said: “If I had have known about it I would have order it.” She said:” I will contact our marketing team to launch better marketing campaign on this issue, but as for your case we cannot apply 100% money back as it was your RESPONSIBILITY to protect your account by having a token” for the next 20 minutes of the telephone call was comparison on Skrill security measures/screening against Paypal, local banks…etc, I questioned their security measures for example: “Why don’t you have randomly security questions for withdrawal similar to Paypal?”, ” Why don’t you have withdrawal Verification Code SMS/Email notification?” you guys don’t have any of it, yet I’m held liable!! It was useless to chat further because at the end she said: ” I’m sorry to have DISAPPOINTED you, & we will take your suggestions into consideration” !!!! (She sounded like I have lost $38 only not $3,800)
    I called them yesterday for updates & I was told not to call regarding this case as it has been handled by a different dept. (Complaint Dept) & you should receive a response within 8 weeks !!
    I think these people are one of the worst CS I have ever dealt with, bad attitudes, careless, & cold hearted!
    What should be my next course of action guys?

    Are you with Skrill? Learn how to resolve this complaint.

    • Stud Liah

      File a complaint at . Finally I got my hard earned money back after I filed a complaint there.It took them 3 months to pay me back after making the withdrawal, which they say takes 5-7 days. Skrill was pissed off and were apologizing. for their fraud. Until you don”t file a complaint, they will not even bother to reply to your hundreds of emails.

      Are you with Skrill? Learn how to resolve this complaint.

      • R.D

        One of the Skrill victims suggested to contact them, so I have gotten in touch with Financial Ombudsman yesterday, & they were happy to accept my complaint; not only that, but the agent wrote to Skrill letting them know I have a formal complaint with them! hope that will shove the complaint directly under the noses of Skill’s executives & reimburse me immediately!
        I think it’s a battle for our rights & I would like to take our stories to the UK media i.e Daily Mail, The Sun, I think Journalists would have tremendous interest to hear our stories, will highlights for example poor security system & how that effect us as members, careless CS and any other issues. I will be the first to report, Who is up for it? BTW I know it’s hard to get a reporter’s attention, but as the say ‘You never know until you try” What do you guys think?

        • Nicolas Iljine

          After months of frustrating phone calls and messages on the SKRILL site , trying to recover back 2300 USD from my account, I finally did the same and lodged a formal complaint at the Ombudsman ( ). Within days I got my money back.

    • Boriss


      u are not only one :( Soon U will get an answer from them :

      Dear *********,
      Thank you for contacting the Skrill Help Team.

      Your account is currently locked due to a security audit. Your funds will be released 180 days after the date of the upload. In the meantime, any balance will remain in your account.

      Thank you for choosing Skrill.

      Kind regards,
      Skrill Help Team

      Are you with Skrill? Learn how to resolve this complaint.

    • fantazista

      Yesterday hacekrs robbed my skrill account.While i reading this forum i am staying without any hope to get money back.They made two transaction from my account.First was 420 euro and second was 81 euro.So they take all money on my account.Why didnt they left 50-100 euro.Why should they take all money,I dont know what to do…..i will contact them but like i sad i dont have any hope,I dont meet someone who have positive experience with skrill.All people i met have bad experience ;(

    • Mat H

      Hi RD
      I felt for you. I really do! I’m also suffering from the curse of Skrill ‘customer service’ experience! After reading some of the posts here, I fear we’ve been conned left, right & center by a dubious company operating under a false pretense! We need to absolutely report this company to the police fraud department. I fear we’ve been duped i.e. the customers & the merchants who use this Skrill as a payment method on their sites.

      My theory is that they work in an methodical, arranged system, i.e. customers who deposits large sums of money into their Skrill a/c could get hacked & get their money stolen, customers with small sums will get their a/c interrupted or blocked (like I am) from using the a/c so I’d have to either be unable to use Skrill a/c to make any payment or I’d have to withdraw the balance AND GET CHARGED for that privilege. I fear this is their way of eliminating the small a/cs (as they can’t play tricks with these ones) & focus on the a/cs with large sums of money in them. Skrill is dodgy to say the least. Their customer service is non-existence. Skrill needs to be investigated by the police authority pronto. I’m going to lodge a complaint with the FCA & will continue to spread the evil of this immoral company! Screw Skrill! Tell all your family & friends NEVER, EVER use this company.

  • Jesper

    Hello Lex!

    Is your case resolved?

    I have the same problem! I have got an email that my account temporarily restricted because I have reached an activity limit.
    I have to verify my personal details at [email protected].
    I have sent the photo of my ID card and driving licence to this email address from my REGISTERED email address.
    I got always the same automatic response that skrill dont know me!!!
    What?? Why dont know me???
    I have 1000 EU on my account and I cant withdraw it!

    If somebody know what should I do please write me down. Its very imortant!!!


    Are you with Skrill? Learn how to resolve this complaint.

  • BL Bishop

    I have had nothing but trouble dealing with this company, nothing gets done and their responses to complaints are useless, or more recently, nonexistent. They are no longer responding to me and never solved my issue. I was unable to make any type of transaction at all. On the occasions I was able to set aside the time to call in, I got the same unfriendly guy who sounded like he was running things from the couch in his apartment…just terrible. I will be closing this account immediately and not bothering with them at all.

    Are you with Skrill? Learn how to resolve this complaint.

  • Sathish

    I made a bank transfer of EUR 10k from my companies bank account to my personal skrill account for an investment with my friend in serbia.

    They basically blocked my account, didn’t put my money into my skrill account or refund it because my companies name and my skrill account name doesn’t match.

    I did prove with notarized government documents that I’m authorised to use my companies money as I see fit.

    What can I do to get my money back?, their customer service is simply awful.

    Can someone please help me.

    Thank you.

    Are you with Skrill? Learn how to resolve this complaint.

  • Iakovos


    Same case with me. They made three unauthorized transactions. They took 2.030Euros. I called them within 5 minutes and I wrote an e-mail within 15 minutes. An arrogant guy kept saying that “the security team is notified”. At the end he told me that the money has left Skrill System (really how, since it tooks at least 2 day before they credit bank accounts). It was the first time I had money in my account, thus the hacker should have inside info about the amount held in my account.

    Same happened to others in the last days ( since too many complaints are published in the last days about unauthorized money transfers.

    Are you with Skrill? Learn how to resolve this complaint.

    • marko

      They should not exist, wors expirence ever. I have been told after 10 times off calling ,,find another way to send the money to your family” they were constantly blocked my account after sendnig poor 10$ and finaly closed my account with email that i am fraud…terorist..stubit, and i have still money on my account, and they dont respond to me at all. WORST WORST EVER! VOID THIS STUPID COMPANY!

      p.s my account was fully registred with id, ssn, proof of adress

      Are you with Skrill? Learn how to resolve this complaint.

  • Igor


    My account at Skrill was hacked and I lost $11,400!!! I notice unauthorized transactions and notified Skrill immediately by phone, about an hour after that transaction was made, I sent them everything they asked and they didn’t help me. I got after 8 days an email where they saying that the money left their system and they can not assist further.

    Are you with Skrill? Learn how to resolve this complaint.

  • Trisno Sutjipto

    I can not withdraw my money on Skrill :(
    always shown this message : We are unable to process your payment at this point. Please try again using a different payment instrument.
    For more details, please visit our help pages.

    maybe anyone have same problem would you please let me know how to fix this.
    i try complain to Skrill but never answer my problem

    Are you with Skrill? Learn how to resolve this complaint.

    • Mat H

      I’m having the same problem as Trisno Sutjipto.

      Skrill’s blocking message to me is: Balance payments are not allowed to this merchant.

      They told me it was the merchants fault, so I tried all kinds of channels to find out what is going on & finally I saw the light after reading the complaints from Skrill’s many disgruntled customers.

      I’d figured out this is Skrill’s way of removing those who do not pay or deposit large sums of money into their Skrill a/c. Skrill simply don’t want that kind (small money deposit) of customers b’cos Skrill is full of dirty practice gangsters. Report them to the police or large newspaper groups.

  • Eyyub Tagiev


    2 Months ago I withdraw 20$ аnd recieved ALL in my bank account.
    Everything was fine,

    But 2 week ago I withdraw 35$
    but recieved only 15$ WTF??? Skrill??? I contacted bank they say its have nothing to do with them.
    I contacted Skrill week ago.
    AND STILL NO ANSWEAR. They just took my money and now they ignore me.

    It wouldnt be a big deal or something. just 20$.
    But now I need to withdraw more money from my skrill account… And I am simply scared to do it…
    Try to avoid Skrill!!!

    Are you with Skrill? Learn how to resolve this complaint.

  • Davis Vilks

    I’ve been trying to get my money back. But in the end they blocked my account and told me there is nothing they can do. We sent them my passport documents but they never responded to it. This company is terrible, DON’T Ever trust them. I am desperet I don’t know what to do to get my money back. Who should I turn to :( ? Isn’t there any costumer safety policy or someone who can help to deal with this problem?

    Are you with Skrill? Learn how to resolve this complaint.

  • Sunil


    My Account was hacked today and low $514 and i reported the issue. They asked me to do all re-verification, change passwords and even all the emails.. Quite a nice way to say that u change all your identities..

    They even closed my ticket without saying what will happen to the $514 which i lost.. When i tried to call and ask the customer service responded saying the matter is escalated.. Does Anymore escalate anything after closing the ticket?

    Its a total fake..i have a feeling that they are invoiced in such hacking and clearly targeting clients whose accounts are not much in use.

    when i tried to talk more to the customer service representative, he arrogantly smashed the phone on my face. A simple way to say go to hell.


    Im planning to close it and never use again.

    Are you with Skrill? Learn how to resolve this complaint.

  • Liv2k

    This company stole from me. I am not a Skrill merchant or customer. There was a vendor that I sometimes shop with that has used them to process payments which is how they have my information. I contacted them about the charge and they gave me a story about how the charge was done through another vendor and then refused to give me any information on the transaction. Because these charges always show up with the vendor name on my statement and this time it did not, I am certain it was Skrill that stole the funds. I have also seen other complaints of a similar nature about them.

    Are you with Skrill? Learn how to resolve this complaint.

  • Sumrin

    I’ve uploaded money to my Skrill account and then i tried to withdraw the money, but they’ve blocked the account. I’ve contact them many times and opened many cases, but i received nothing (they said it’s duplicated), i’ve also tried to send them money, but it’s not working…. it’s been 3 months and i’m still waiting!!!!!!

  • Andreas Rode

    Don’t ever trust that company!!!

    I got screwed up by a person and I reported the fraud to the company Skrill but they never gave me a satisfying response. I got that following statement: “The matter has been handled by our security department accordingly.” I called their customer service and told them that I’m not happy with their weak feedback. I asked a simple question “If the person is blocked in their system so that he can’t screw up other people anymore?” and the customer service clerk wasn’t willing to answer my question properly. All the time the person dodged my question. That is a simple yes or no question and answers like “The matter has been handled by our security department accordingly.” keep them in a grey zone and that matters to me. As a fraud victim I would like to know definitely if that person is still able to harm other people or not. Losing 100 pounds is painful seeing how the company handles fraud issues hurts 100 times more. Their business is about clarity as well as trust and for that reason I wanted my concern sorted out very clearly. I asked them once more via email whether their company has taken action against this person so that he isn’t able to betray and harm other people anymore, YES or NO? Zero response!!! You can’t trust that company. A big warning!!! Don’t ever use that company!!!

  • Nicolas Iljine

    After months of fruitless email exchanges and phone calls my frustration at being unable to use or get back some 2000 USD I had on the account I finally filed an official complaint at the Financial Ombudsman Service in London ( ) . This really helped because they contacted SKRILL about my complaint whereupon I finally received my money back with a letter of excuse from a pay service I shall never use again.

    • Mr. Dissatisfied

      Thanks for the Financial Ombudsman Complaint info. I just filed a complaint as I too have seemingly been jipped! At least my issue is only over $65 but still no movement with customer resolution in the last 48 hours and worse still my Skrill is INACTIVE after sending a scan of my passport and home utility bill! Of course had I known upfront about the delays and inconveniences, I would NOT have registered let alone sent money to an account I can’t even use! THE WORST!

      Are you with Skrill? Learn how to resolve this complaint.

  • Anonymous

    Skrill has terrible services and extremely frustrating to go through. I called them to verify my account, replied to their email with the required documents. They emailed back saying my case was “Resolved”. I tried to upload funds to my account, the Bank Transfer (ACH) was still out of service. I called them again and the same trash agent kept saying I did not send my documents. If I didn’t send them, then why the eff would it be “Resolved”. He said that a new email was sent and asked me to send them again. I sent them the documents again and it was “Resolved” again. Tried to add funds again, but it was still out of service. I called them and the same incompetent agent reply with the same response, “Please send your documents to the email we sent you!” , with a rude attitude and abruptly hung up on me. I thought I was a calm person, but after this event has happened to me, I was tremendously mad. I’ve never experience such a rude customer server agent yelling at me.

    Overall, I really don’t like this company. I don’t know how they train and hire their employees, but one thing I do know is that the system they got running is terrible. Their OWN upload section on Contact Us doesn’t even work. I would rather stick with Paypal, this is a piece of donkey dung company.

    • Dante

      Something similar happened to me, I sent the documents and after almost 10 days the ticket was closed, no answer, my account continues unverified, a waste of time, I’ll break their prepaid card.

      • Dante

        I do not even received my card, I paid 10€ for nothing, it seems that we let ourselves be surprised by the modern design of the website, at least for me, I thought that paypal was crap, but seems I’m wrong if compared to other alternatives.

  • Sander

    I have €20 000 on my Skrill account which is being held captive by them.
    I have called them 5 times and emailed them 4 times.
    Emails are 100% ignored and phone support just says that they don’t deal with this.
    It’s supposed to be a “Security audit”.

  • Sean W

    what is everyone talking about that they cannot reach skrill? I click contact on their site and clicked call and got their usa phone number, called them and was able to speak to someone. I have a new account and just sent in verification today and they said by tomorrow they will contact me back, so we will see. But i was able to contact them!

    • barry

      You are a new user so yopu have not had any transactions using their service. When you get a payment try and take all of the money out of your account and see what happens. If you readd all of the reviews on the many websites you will see that there are more people who hate them then like them. Try and do a small transaction , getting paid just a small amount and see what happens.

      I had a few transactions and will no longer use them. I would advise using another service, or better yet don’t even do a 1st transaction.

  • pablo


    They are scammers… I have $3000 USD waiting there and they won’t let me take them out. I tried to contacted in any way possible but they just go around the situation without a concrete solution.

    There is many other ways without risking your business.

  • Christina Parker

    The worst customer service, the representatives were giving me the “run around”. I was trying to open a business account, they took all of the information and I have been waiting for 3 weeks for them to verify my account. I decided to close the account and not deal with these unprofessional.
    The most annoying and difficult company I have ever attempted to work with. NEVER again!

  • dani gr

    an amount of 1363 USD from my forex broker account reached in my bank account only 1170USD
    the amount has been transferred from USD to AED by SKrill (they applied 4% charges i dont know why my acount in AED) and then when i requested wire transfer to my bank the did the transfer from AED to EURO to AED again tell it reach in my account 1170 , 200 usd charges OMG
    cant believe this
    not to mention their bad customer service and they never replay to any mail

  • Prateek

    If you value your money do not use this service no matter what. There is a clear difference between a service that is slow and difficult and SKRILL which seems to be an outright online scam. They will continuously ask you to send documents which they have already received to delay paying you for months and months. After a while you tend to just give up seeing as there is no policing these kind of websites which is a joke in its own right.

    Once again, if you want your money to be stolen by a company, use Skrill

  • Jason

    I wanted Skrill to be good, but they’re not, I would have to recommend you to AVOID them. Appalling response time to ANY query, support staff who know less about their own systems than I do simply after reading their docs and writing a simple implementation. Absurd account reserves and holding periods for large percentiles of all transactions. Borders on being a scam.

  • JSCH

    This is the third day of waiting for a credit card verification button to appear on my skrill account. I did not give them a cell phone number for verification, as this was not needed/not requested. Skrill has not replied to any of my inquiries. I told the merchant who insisted I use them to discontinue business with them. They are costing the vendor thousands in losses daily because they cannot get their *&^% together. Terrible, lazy, wasteful.

  • Charles Leung

    Very bad company. Unreachable. I have been told to submit verification document to verify my address. After the submission, no response for skrill. I have email to them hundred times, still no response. And leave message at their support link, also no response.

    I have not ever met such terrible service company.

  • David Kahnke

    Bad-Bad- Bad. I have written them several time about receiving withdrawals. The have never responded. They have no phone number.They have never answered my complaints and it take 5 days to get my money. It has been five days and still no money in my account. Terrible company.

  • Martin

    I have sent a deposit from my bank to Skrill account and the deposit has been frozen as a 3rd party deposit even though it was send from my bank account. Skrill requested copy of bank statement which I provided but after 15 days and tons of e-mails and calls nothing except “Payment Department will notify you”…. seem that Payment Department has just one employee who is blind or stupid.

  • Nicolas Iljine

    Since over 6 months the 2000 USD deposit was frozen and I could neither pay online nor use my skill credit card. Numerous online complaints, emails and telephone calls did not help. Several times I sent them proof of residence, utility bills, all to no avail. The recently changed telephone number +44 203 3032526 gets you voicemail requesting to leave a message instead of a living person for advice. I believe it is a scam system.

  • Bernard

    My father told me he had his money transferred from his skrill account to his anz bank account but there was no money being deposited in his anz bank. It’s been over a week now and the anz bank still has not received the transfer. What da..hell!

    any tips or advice will be much appreciated


  • CK

    Skrill is the worst I’ve ever seen. Their site has unclear instruction that I though my account has been fully verified. They didn’t tell me or have a clear warning that my living home address was not verified yet. I didn’t realize that until I’m trying to send money to others, I found my credit card has been limited. I sent them message with address proof via their contact form 3 days ago, however I still didn’t get any response from them. They never give me any confirmation email with reference number like Paypal or Neteller do. I’ll never know if they really received my message. The worst so far.

  • Dennis D.

    When you submit funds upload from you bank account, money is taken next business day, and funds are available in 10 business days. They are using your money, and making you pay with you debit/credit card where there is 3% fee just for uploading. Terible service.

  • Harry

    I opened an account with them on February 29th, and asked for card verification the same day.
    The amount was indeed debited from my bank account, but the code on my statement was rejected by the skrill website.
    I’ve sent them several messages to date, with a picture of the bank statement, but they have not bothered replying.
    Now I’m stuck with an unverified card AND they took my money.

    • Stephen

      Sorry you’ve had the misfortune to come in contact with this useless company. I had the same experience as you except my cards were verified within minutes. After that they locked the account. The only way I could get any support in the end was to call them on Skype. You’ll have to call them. (I was polite but the people on the other end sound drained and pissed off.)

      They told me all my ID had to uploaded within PDFs. Well, why didn’t they say that on the website? So I uploaded my IDs again in PDF format. I called them again and they said I’ll receive an update in 24 hours. I received an update within half an hour saying the account would be terminated and money refunded. They “found reasonable grounds to discontinue” business. I have no idea what they are talking about.

      However, this was a good result because I was going to close the account anyway. I’ve never dealt with a company that has zero interest in customers like this. Will never deal with them again.

  • Stephen

    Terrible. I wouldn’t recommend this company at all. Skrill has not responded to any support questions. All I got was a security message saying my account had been locked and asking for ID, which I sent long ago. My account is still locked and I am just being completely ignored. Avoid this company. Ebay should not be advertising Skrill as an option because it is simply not an option. You just can’t use it or get any response. As soon as I can get the account unlocked I’ll be closing it.

  • Jonas Vollmer

    Worst experience ever: Skrill customer service is usually pretty good, but they become entirely unresponsive as soon as you want to pay out larger amounts (5-figure).

    I had a minor problem, and sent them 5 e-mails (first: 2 months ago, last: 3 weeks ago), and I got only one answer: a standard reply that wasn’t of any help.

  • MAX

    I withdraw my money from them directly to my bank account on 09/02/2015 it’s now 20/02/2015 and I am still haven’t received a dime
    beware this company is not reliable at all, I have seen many people complained about these bastards
    they seem to be scam, never trade with them

  • Hever Castro

    Skrill is having seriuos financial problems and has ceased making withdrawals to many merchant accounts including me. I actually have 1046.06 USD in my skrill account and I ordered to transfer the money to my bank account in the USA and they just said that due to technical issues are unable to carry out the withdrawal, so I have searched on line and found this article that explain why of the delay.

    So please do not use skrill until this matter is solved

  • Gary

    I tried to use skrill for bitcoin purchases. Was told I needed to actually sign up on their site. ( I somehow went through them to enter an account at Virwox.) I could not set up a password with them with out sending a copy of a document such as drivers license. I not about to do that online.

    • Linda Rogers

      I uploaded money to my Skrill account yesterday to purchase bitcoins through Virwox, and every time I try to deposit money from Skrill to Virwox I get a transaction declined error even though it clearly shows a balance in my Skrill account. I’ve contacted Skrill through Twitter/Facebook and email and I get a response back that my account has had all the limitations lifted but I have to wait 24 hours to try the transaction again. I’m getting concerned that I’ll never be able to use that balance.

  • Sandra

    Skrill UK is a fraud, I have £2,000 in their account and they are retaining my money. I have sent them bills proofing my address and they are still not veryfing my account and not releasing the money. I called 5 times and they always find an excuse. I am going to fill a complaint with FCA ( financial conduct authority) they are FCA regulated, so I assume that FCA will do something about this.

  • Raed

    Scam. I transferred money through Skrill and never got the item. When i called costumer service they said they can’t do anything. The guy on the phone was very rude and end up hanging up on me.

  • Meer

    Five months ago I transferred 400$ from my odesk account to skrill and I still have no access to that money. it is saying I have to verify my account. I sent them the copy of my driving license and utility bill as a proof of my address but I never get back any answer from them. they are not responding at all. can anyone pls help me how can i get back my money?

  • martin11

    I wanted to send money to my wifes cousin in Reunion, a French Island in the Indian Ocean. Officially this place is part of France and so it is part of the European Union as well. She “got” the money (the fees were as decribed in the website, not cheap, but they sounded reasonable according to the fast way to make the transfer) and an e-mail with a link to open an account for Skrill. She opened the account, the money was there.
    BUT she did not get any chance to withdraw the money. It was not working with her bank account, the Skrill Card never came and finally (after about six weeks of unsuccesful attempts to get the money) she was forced to send the money back to me. I received it, after reading this page I withdrew everything of my skrill-account with a total loss of 33 EUR. THAT is a bit more than acccording to their webpage – for nothing. THEY did not do what they had told to do so it would be reasonable to repay my costs. THEY did not react to any attempts of making contact. That is not according to European law, so I will try to speak with my lawyer in order to get back what is mine. May be this will cost more than I will get back, but I can afford it and it is simply not my way to let robbers get away with my money.

  • Konstantin

    Just receive a payment from those scammers. The amount was $82 on my account, and the system tells that the charge is $4 so “transferred $78” was in the report. But I was wondered received $58. I wrote a help request via help service of skrill, but during TWO WEEKS they didn’t answered me. Finally I got a detail report from my bank, and found that “Sender’s Charges $20”.
    So that bandits charged me finally $24 from the payment $82. Avoid that scammers, it is unfair business. My skrill id is 4095361.

  • Lucas

    I believe Skrill has serious issues.

    I had loaded my account just 2 days ago with 200 Swiss Francs.. so I could have some funds for work and get some extensions for my sites. I make 1 single purchase for 26 Swiss Francs, and suddenly the next morning I have only 82 Swiss Francs in my account! Skrill has automated transfers without my authorization. The statement says that I had taken money out from ATM and made purchase at a shop at 1 in the morning. Even though no Swiss shops are open at 1 am. and I never made an ATM transfer!… Now expecting a day of work, I am burdened with going to the banks and the police to sort this out. Writing any mails have been unsuccessful, Skrill will not respond!?
    I am never using Skrill again after this!


    To have money taken out of my account for no reason, and then to have not responded is absolutely criminal în my view!

    They are skimming money out of accounts.. and making Prepaid credit Card transfers without prior authorization from the user.



    I have now lost 92 Swiss Francs.. and also have confirmed that these transactions never took place with the bank. I was asleep at the time SKRILL stole my money! and the shops were closed at the time they say I had made a transfer. I also noticed that the same transfers they charge me for are transfers I had made and completed for about 3 weeks!

    Now that the account is full again.. it has repeated those transfers from 3 weeks ago, now 2 times over! Yet these new trabnsferws were never made!!!! I really needed that money to work.. and I spent the entire day trying to resolve this issue.. costing me well over the 92 swiss francs that SKRILL has stollen!

    Now I have been forced to take the remainding funds out of my account and must cancel my card and skrill account as a result. 92 Francs gone?… a whole days work gone…. and just stress!



    I dont even really care about the 92 swiss francs.. it is just that whole day of work lost, and now I cannot trust SKRILL at all. Skimming and scamming money out of people! Ruining their lives as well ;( This company should be banned, boycotted, and sued!

    Excuse me. I used to love SKRILL! and would have only positive things to say… BUT now my money has been stollen, and I have written over 5 mails.. with absolutely no response.. and money still gone.. I must give up at SKRILL.



    Cheers, Luke

  • Tuhin

    This company is biggest online payment solution scam ever!. They are stealing thousands of dollars everyday from peoples. They support gambling and also they gamble with their customers account and balances.. They charged me more then actual amount from my card and also showed actual amount in transaction of skrill but in my bank it showed that they charged me more.. WHAT A GREEDY F*** < (SLANG Word! GUESS YOUR SELF SKRILL)

  • Pamela

    I used the service under the Moneybookers brand many years without any problem.
    Never used my account after it became Skrill. Now I wanted to close my account, but I found out that *it is not possible*: the only link provided for doing it crashes every time. No reply from Support via email or Twitter.

  • zl

    This company posted 3 charges to my account, that I never authorized.
    When I called the 800 number, the representative was unprofessional, not able to give an answer, was just lying,
    said he cant find my name. There are criminal activities and theft is being conducted by this company.

  • Elena

    29, August from my Skrill account were stolen money. I wrote a letter to support in 10 minutes after transactions were made. I didn’t get answer on it. I wrote messages to support for cancelling these transactions each day but haven’t received any answer.

    It’s not normall work of serious company

  • Harish is the on of the worst online service I have ever seen until now.
    You can test it your self.
    * Create a new account. after signing in , You can’t see any generic way to seek their customer support.
    * All users complaints are handled “Contact-Us” page. ( even though we are signed in )
    * Not *response* even after complaining 3-4 times.
    * Error messages won’t tell you anything about details and personally, I couldn’t find *any* way to find the details of error occurred during transaction.

    For my good luck My deposit is only $30 as it was test attempt. Hope it will help you all

  • Nick

    I have a complaint too,
    I used to be frequent moneybookers user when playing poker online. But haven’t used skrill for the last 2-3 years at all. My skrill account was in Euros.
    I received some money – around 120 USD in one casino and needed to withdraw them so I used my skrill.
    It took some time to receive it, then skrill applied merchant fees suddenly which took about 12 USD of 120 USD received – I sent the money to my bank account which is in USD. It was on 20 Aug !
    Money still not received, support only replyed that they contacted the deparment in charge and will contact me later.
    In their terms – bank withdrawal takes 2-5 days, not 7 or 10 !
    Im very dissapointed on the fact that once a very good e-purse Moneybookers became Lame and useless considering the below zero service and 10% fees !
    RIP Moneybookers

  • Andrew

    Skrill is totally useless. The quality of service is non-existent. Every time you need support, you must call them to make sure the email your send their so called support reaches its destination point. I have made numerous calls and its taken me over two months time to try and figure out their ‘suspension’ thing. But alas, no explanation and no reason for suspension was given. I regret ever turning to use this company for anything related to finances, as well as sharing my personal information with them. Don’t rely on chance! Learn from our mistakes! Don’t trust these so called ‘bankers’ and most of all don’t trust SKRILL!!!!!

  • Ginny

    Just yesterday I was on the Skrill website trying to make an account. They wouldn’t let me get past the adding of the bank account or credit card info unless I got verified. Before clicking on the link it says that you have 20 minutes to answer the questions to get verified. So I clicked on the link thinking it was a short questionnaire to verify my existence on the planet. In other words, I thought they would only need a bank account info and SSN. Not so with Skrill. It wasn’t a questionnaire at all. No, it was a demand for me to upload a copy of a driver’s license/passport and utility bill. Well I guess I’m out of luck because I couldn’t upload this info in the short allotted time. The website says that if you can’t get this uploaded within 20 minutes then you don’t get a second chance. I guess I’ll stick with Paypal and maybe try Dwolla.

  • spoon

    I wish I had read the reviews about skrill before using them for some overseas web development payments. I first tried to fund my account using credit cards and then debit cards. My Chase credit card was denied for no reason. I called Chase and they told me it was because Skrill didn’t send the correct mailing address associated with the card. I verified with the Skrill backend my address was correct, but the payments still failed. After the Skrill Customer Service agent on the phone asked me to try 3 times that all failed, they froze my account for 24 hours. Skrill Customer service could not unlock my account even though they caused it.

    So I tried depositing money via Bank Transfer ACH. I started the deposit 6/29 and the money left my account 7/1. Their website states 3-5 business days. After the money still wasn’t there after 7 business days, they said that was normal and to check the next day. After 2 emails and 5 phone calls to support, the money finally showed up 9 BUSINESS DAYS later. This mistake severely delayed my project and locked up $500 of my cash.

    I transferred the money to my developer and closed my account. I’ll stick to Odesk and Paypal from now on.

  • TAQI

    I have very bad experience last month. check it

    I have made withdrawal on 06/05/2014 with amount of $541 to my Bank Account. Yesterday i can receive $510 dollar but i request from skrill was $541 . can i know that where the remaining $31 goes. the proof of my bank receipt of receiving and my skrill account statement is attached. please find pictures from the links
    Skrill Account : [sensitive information redacted]

    Bank Receipt : [sensitive information redacted]


  • Andrey Aleksanyants

    Skrill is a company which turned from a legal business to pure fraud. I have been registered on since 2011 and had 2 money transfers for 100-150 usd each in 2011 and 2012, both were processed normally after I have verified my visa card. Recently I got another transfer and when I tried to withdraw it to my verified card, everything seemed to go normally, but then I received the following email with “ticket” number attached :

    Dear Andrey Aleksanyants,

    We would like to inform you that your account is temporarily suspended for payments following a routine security audit.

    In order to lift the restrictions imposed on your account, please comply with the following requests:

    1. For what purpose are you using your Skrill account?

    2. Provide the following documents:

    – A full colour copy of a valid, official identification document; such as your international passport (double page), national identity card or drivers licence (front and back). This is required in order for us to verify your identity.
    – A copy of a paper utility bill (Gas Bill/Electricity Bill) or bank statement issued in the last three months clearly displaying your name and address that has been received at the registered postal address detailed on your Skrill account. This is required in order for us to verify your address.

    The required documents/information should be sent via email to [email protected].

    Please accept our apologies for any possible inconvenience, however Skrill must adhere to strict security standards which are there to protect your account privacy. Please be aware that your account will remain frozen until you comply with this request.

    As requested, I have answered that email with scans of documents attached, but neither received any automated confirmation, nor got a human response. After that I tried to submit my request via online help form – again, there was NOTHING in return, like any email they get is automatically moved to trash without opening it. Now I am more than sure that Skrill completely turned to fraud because of the following:
    1. There is no ticket system which could be accessed by users to check the status of submitted requests, their online help is just a decoration with nothing inside.
    2. After you get your account blocked, there is nothing within your profile which could warn you about that, as well as there is no workaround provided via link or something else. When you try to withdraw any amount from your balance, you get a “birth date” validation which fails on the next step to make you thinking there is a wrong date specified when you have created your account, but in fact, this is just a deceptive behaviour of their fraudulent system! Really, I do not know any legal service provider using any of the trickes I have described, instead, they all have everything necessary for users to add missing data, correct mistakes if any, and the most important, SEE THEIR REQUESTS IN PROCESS!

  • Marzia

    Moneybookers customer service is lower than 0. I created a case open 35 days ago and called them 10+ times. But still they don’t have any update. they want same file again and again so that they can kill time and hesitated customer. I want to complain about moneybookers to international court. Anyone know where to make complain ?

    • Erica RobertsWood

      I have used Skrill for the past 9 months. I have never been more frustrated than what I have been with this Shonky Company. I sent over 40 emails and opened over 45 cases to try and get some help to reset my verification page only to their support staff either close the cases without fixing anything and the best one is their Support staff and so called help, who deemed the cases I had opened were RESOLVED. What a joke?? They resolved nothing. They are a hopeless company that won’t allow customers to use their own money. AVOID THIS SHONKY SITE AT ALL COSTS. They are hopeless and they don’t actually listen/read your complaints or reply to your inquiries for days. I have been trying to deposit to my normal gaming sites for the past month, but ever time I have tried I get messages saying I have to verify my documents. So I tried to verify my account and the verifying page has a permanent message saying that my document couldn’t be read and to verify them again. This is where my problem started. I have requested them to reset my verifying page but my requests appear to have fallen on deaf ears. I want to play my gaming site but Skrill is taking their jolly time verifying my account. I have done nothing except send emails and complain to the so called customer service email address as well as, open several cases only to have the stupid customer service operators who I believe don’t actually read your concerns, take it upon themselves to put a resolve on the case you open but nothing has ever been resolved – Yet!!!
      (I;m still living in hope ) lol
      Bottomline is DON;T USE THEIR PATHETIC SITE AT ALL. You will only be left Frustrated and feeling angry because of their stupidity and incompetence as well as falsely holding your funds Its just not worth the energy. I really hope the authorities close them down as soon as possible. They take all the fun out of something that you should have enjoyment doing. I hope no one else goes thru the crap I have.
      Thank you for listening. Cheers Erica RobertsWood

  • Gregory Kohs

    Money Bookers (now “”) may be one of the worst financial institutions I have ever dealt with. Their “Security Department” never trusted who I said I was, even after providing a color copy of both sides of my driver’s license, and a copy of my electric & gas utility bill with my home address. And I had to provide this TWICE to them, because they lost track of my first submission. What is practically criminal, is that I received a payment from a client that they froze in my account for over three weeks, while we went back and forth with this “Security” issue… with their final determination being to CLOSE my account, with no appeal. They notified me that they had refunded my client his money. Four days later, I check with the client to make sure he got his money back — he hasn’t. No surprise. I hope that the FDIC and/or FTC shuts down this shady operation.

  • Mel

    I am part of a company that does mystery shopping and my payment goes to Skrill (no choice unfortunately.) In the past, I was able to get my money transferred to my bank account without much issues. For my recent payment, I have raised multiple tickets in order to resolve whatever issue they think there is (I’m getting a rejection on withdrawal no matter what I used, whether bank transfer, debit card etc). I also called their support team and followed the instructions to the letter such as registering a new email address, changing my password, sending them an email from the new email address etc. Until now, I am still unable to make a withdrawal. I’ve tried to send an email to the person who handled my complaint but nothing, no response at all.

  • Gerd

    I have used MB since about 2004. In the beginning they were slow in replying to email, but it worked pretty nicely. Problems started when they switched to the Skrill name. They are dilettantes, unreliable and not cooperative when help is needed. A deposit made from my bank a couple of months ago went well. A deposit made in December 2013 did not show up. I contacted them, told them the amount I had transferred, on what date and to which bank. MB did not care. MB asked to which account I had transferred, from which bank, what amount, in what name, what date. They did nothing on their own. I am still waiting.

  • Aija

    HOAX! I have used Skrill for one year, for very small sums first, but this summer I lost my normal credit card and had to use Skrill to purchase goods for my business. I transferred 1000€ from my own account but the money didn’t arrive for a couple of weeks. When I called, the explanation was something like I am a business owner (so?) and my own bank account was not verified. It took another week and several requests before I received the noney. The account statement shows that the transfer was made on 24.6., but I received the money around 10.7.
    Another problem: I instructed a money refund from my electricity company to Skrill account. They made the transfer but Skrill is still holding the money because “they did not use the reference number”. I heard that third party payments are not allowed, but Skrill will make an exeption THIS TIME, as long as I get the electricity company to give more payment details, to the payment that Skrill already found!
    Third, and biggest problem: Skrill is holding more than 600 € of my supplier’s money at the moment. I made the purchase on the Internet 10 days ago. I received the goods, but the seller is still missing their money! The sum is reserved from my account, though. That’s clear that I will not be able to buy more merchandise if Skrill won’t transfer the money.
    It makes me think just like Michael, that they are waiting for nice larger sums that they can suspend for some made-up reasons and lend it, invest it or something, without permission, for free.

  • Manuel

    I had bad experiences with Skrill, they just said the money I transferred didn’t arrive at their account. I am going to close the account with them, thank god it was just a small amount of money. Don’t use them!!!!

  • Chris Humphreys

    A Excelant company to deal with.
    I paid for good via SKRILLfrom a company based in Hong Kong, (Simply Electronics), unfortunatly the goods never arrived even after many phone calls and Emails, I requesting a full refund from Simply Electronics but it fell on deaf ears for well over 30 days.
    I contacted SKRILL just ONCE with my complaint about Simply Electronics none delivery of the goods and 5 days later I was informed by SKRILL that I would be given a full refund within 7 working days. What a result. If only Simply Electronics could be as slick as SKRILL then they would not have as many complaints agains them.
    Simply Electronics need to take a leaf out of SKRILL’s book on customer service, which is excellent.

    Thank you SKRILL if ever I have need your services again I now know that I can use them with complete confidence.

    Chris Humphreys

  • John

    I myself am not a vender but rather an End User. And I have to say that Skrill uses unreasonable account verification methods that are also unreliable. To verify your credit/debit card with them it sends a text to your phone with a verification code. At first his sound OK but let us take a better look at this. The text in question is actually comes from an automated system in Great Britain which required your phone to have International texting on your plan to be able to accept it. Also as with most automated texting systems there are unsupported carriers. SMS messaging also has known problems with “dropped” texts on top of the other issues. Their customer service response is a robotic monkey of an employee reading from a script, yes a script, giving the same exact speech and options every time I call. The options that their customer service offers: Activate the proper services on my phone or find one that has those services, OR give them my direct bank account information and permission to take from my personal account so they can pull payments directly. Why do I have to meet these unreasonable demands just to get some service? I can only imagine that the venders using this service are not getting the max amount of paying customers as they can.

  • Philip

    I have had a moneybookers/skrill account for 1 year and so far cannot complain. I have read about larger amounts being withheld etc but then every user needs to take care and follow the steps provided to ensure that their accounts can receive the larger amounts. Verifying the address is great step to get an increased account limit.

  • Michael

    WARNING! Do NOT deposit too much money on your Skrill account! Skrill is following strange business tactics. They have been a ver very excellent alternative to paypal for our onlineshop for nearly 3 years. But then last xmas when our turnaround was pretty hefty suddenly when our account hit the the sum of 5700 eur they suddenly froze it for audit. and all they say is to be patient whilst they are doing their audit. we’ve been trying to call and email them but they were not able to give us a reasonable explanation for freezing our money. now it is more than 3 months ago and they are still sitting on our 5700 eur.
    It feels like they are waiting for a nice ammount of money and then suddenly freeze it in order to play around with it somewhere else. we are just talkin to our lawyers and will try to involve police and interpol as we are located in germany. in my opinion it’s impossible that a so called bank can freeze money for such a long time without giving a good reason. we are not selling any drugs or medicals, we just deal ordinary electronics.

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