Overview
An International Money Transfer Service
Skrill (skrill.com, moneybookers.com), formerly operating under the name of Moneybookers USA, is an online payment and money transfer service headquartered in New York City and London. Launched in 2008 but originally incorporated in England in 2001, the company functions as a sort of international PayPal-style service for U.S. and European users. This makes it popular among merchants who require multi-currency payment processing. Additionally, Skrill also allows auction payments via eBay and appears to provide merchant accounts.
Is Skrill Holding Your Funds Right Now?
Hundreds of merchants have had their payments frozen by Skrill. If you’re one of them, then you might find these resources helpful:
- How To Make Your Payment Processor Release Your Money
- How to Fight Chargebacks
- Best Merchant Accounts for Hard-To-Place Business Types
Headquartered in London
Skrill/Moneybookers USA is owned by Moneybookers Ltd. in London, England, with a London headquarters at Floor 27, 25 Canada Square, London E14 5LQ, United Kingdom, and a New York headquarters at 61 Broadway, Suite 1603, New York, New York 10006. Joel Leonoff is listed as the CEO of Skrill.
Key Points
- Sales & Marketing: Skrill does not hire independent sales agents but has received some complaints about its sales practices.
- Costs & Contract: Skrill offers pay-as-you-go pricing with no early termination fees.
- Complaints & Service: Skrill has received more than 275 public complaints.
- BBB Rating: Skrill has a “B” rating with the Better Business Bureau and has received 48 complaints in the past three years.
- Rates & Fees: How Merchants Got The Best Rates With Skrill
Related: Our Top Picks For E-Commerce
Related: Phillip’s Mobile Processing Picks
Skrill Bottom Line
Not Recommended at This Time
Skrill rates as a substandard merchant services provider according to our criteria—in fact, it’s considered one of the worst processors on CPO. The company’s overall rating suffers from a high complaint volume that appears to be almost exclusively related to its fraud prevention policies. Customers report sudden freezes on account and withheld funds, but more importantly, they also claim to have great difficulty resolving these issues in a timely fashion through Skrill’s customer service department. These claims are supported by Skrill’s track record of inadequate responses through the BBB.
Related: Our Top Picks For E-Commerce
About Phillip Parker
Phillip Parker is a former merchant services sales agent who believes the industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. He created this website to help you avoid the bad players, save money on fees, and to get peace of mind with your merchant account. If you would like to help support his work, learn more about our cost reduction service. We can evaluate your statement, tell you exactly how much you're overpaying, and then help you dramatically reduce your fees with your current credit card processor. Looking to switch instead? See our list of the best merchant account providers.
Schedule a Consultation with Phillip
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I have two withdrawal request date on Oct 12th and Oct 15th. Until now the fund is not received yet on my bank account, BUT On Transaction, the Withdrawal status is “Accepted”. I have complaint many times to Skrill and has already creates 4 cases, why so many cases, because the Close the case even the problem is not solved yet, this never happen before, but my disappointment was NO LIVE SUPPORT, that I can chat in real time, they response my chat after more than 3 days, and every times I create a case, its like they are making an excuse over an excuse to delay my withdrawal process. THIS IS REALLY BAD.
From The Editor
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Skrill is worst and useless money wallet, never use it for money transfers , they will deduct money and never refund You even after months
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No transfer fee? No hidden fees? No fee at all? Don’t you believe it.
Years ago I got a prepaid Skrillcard because I didn’t really needed a creditcard but sometimes it came in handy. Over the years I used it less and less. Every once in a while the Skrillcompany urged me to log in in order to keep my account alive, which I did.
Last month, I urgently needed to buy a planeticket and my usual paysystem was temporarilly out of order. So I transferred money onto my Skrillcard. And then found that my attempt to pay was rejected. I wanted to withdraw the money and found I couldn’t. I contacted Skrill in London (from Holland where I live) to find out that I had to get a written statement from the aircompany that I had made no reservations in order to annull or wait for thirty days to get my money back automatically. The aircompany refused. I had to wait.
After thirty days I found out that not only Skrill these days charges over € 5,- to withdraw money but charged me for three years of ‘maintenance’. All of a sudden.
They never once sent me a bill for maintenance. The employee I spoke to made no mention of any fees, maintenance or otherwise. And now, at the very moment they could get their greedy fingers into my no longer empty wallet they just took it. In the end I’m left wist just over € 4,-, less than 10% of the orginal amount I put in last month. I know it’s not a huge amount I lost but that’s not the point. This reeks of a scam. If I was obliged to pay a maintenance fee they should have charged me before and not just urge me to keep my account alive.
Once I was pickpocketed in town, this feels just the same: like theft.
Just want to warn people against Skrill tjeu do not read your emails just programmed messages sent. Scary
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We have been using Skrill since last year and it had been reliable, all of a sudden we cant access the website even the application, being denied access, even tried using a computer all to avail. it reports you are not authorized to access this page. we are just stuck now!
From The Editor
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I have been waiting for 3weeks for the money I withdrew, I don’t know what is going on
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Desde 8 de junho estou aguardando uma retirada que fiz na minha conta no skrill.com, para o meu cartão de débito, isso geralmente leva apenas 3 dias para aparecer no meu extrato, já fiz retiradas várias vezes e nunca tive problemas, quando reclamei a skrill.com disse que depois da investigacao que fizeram tiveram a referencia da transação e que ela foi bem sucedida, e eles me enviaram número ARN (74171698162000013740934), mas meu banco respondeu que não há depósito no meu cartão com essa referência, infelizmente ainda não tenho nada na minha conta . Depois de tantas reclamações, a skrill.com enviou-me um formulário para o meu banco preencher e enviar para o skrill.com de volta, mas o meu banco recusou-se e pediu que a skrill.com deveria fornecer o seu SWIFT para poderem rastrear a transação, skrill.com também recusou, estão em causa 351USD que eu tanto preciso, me ajude o que fazer
English Translation:
Since June 8th I am waiting for a withdrawal that I made in my skrill.com account, for my debit card, this usually only takes 3 days to appear in my statement, I have made withdrawals several times and never had problems, when I complained to skrill.com said that after the investigation they did have the transaction reference and that it was successful, and they sent me ARN number (74171698162000013740934), but my bank replied that there is no deposit on my card with this reference, unfortunately not yet I have nothing on my account. After so many complaints, skrill.com sent me a form for my bank to fill out and send to skrill.com back, but my bank declined and asked that skrill.com should provide their SWIFT in order to be able to track the transaction, skrill.com also declined, are concerned 351USD that I both need, help me what to do
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Avoid, avoid avoid!!! I moved money from skrill to my linked bank account. For 388 euros, they charged me 46 euros in total!!! I received 342 euros at the end. The worst case is that their transfer fee policy is no transparent at all, no details about it on their website.
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I unable to deposit funds in my account., where can I find live chat, there is no one for me to fix the problem of skrill, whats wrong?? my skrill account is completely verified
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ive been trying to sent my documents daily for more than a week. and they keep of rdjecting my docs. i dont know why they rejected my government id whuch i also used to send in online casino which they approved. im just winderinv what will happend to my money in my skrill account. someone please advice me.
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Worst service provider ever related to security. They will refuse to protect its clients even in a clear case of a fraud with public evidence available.
Never use skrill unless you know in person to whom you are sending money.
They are organized criminals, they froze my account and stole 354 us for “security reasons”. Some authority should put them behind bars, I have absolutely no idea how they manage to keep operating.
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Today I wanted to login into my skrill account,but the website is down! I cant even load it.They have big technical problems I suppose!
Access to http://www.skrill.com was denied
You don’t have authorization to view this page.
HTTP ERROR 403
But I need to use my account asap!
Who knows how much time it will take..no information from the website master!
Very bad!!!
I can now make a conclusion that Skrill, Money Bookers is a scam. Users are being deactivated worldwide on accounts that they are not verified even after sending genuine, government issued documents for verification purposes. It must be a cleverly manipulated scheme to detain money from the innocent users. Initially they integrated very difficult controls that were unuser friendly. The effect has resulted into detention of customers money due to stiffened access. Whereas, other companies are striving to provide better customer services, I am afraid Skrill is desperately dying. My advice is to warn anyone dreaming of opening an account with them!
Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.
My account is block for a week now and they say one of my pays didn’t reach their account. I sent proof of transfer but they didn’t answer… I’m sure they do not respect customers, as they cannot block an account when the money they say you owe is only 33% of the whole sum!
The customer service is poor! A week to solve a simple issue! And still not solved!
now skrill and nettler are useless to many people cause you cant use master Card
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The support of skrill is VERY incompetent and lazy. They are not able to understand the issues although I’ve explained to them the issue multiple times. And instead after some time they even stop replying. It is simply ridiculous support service. They have some problems with visa card verifications and/or are scamming their clients for fees which is really low
They do that on purpose for not paying you nothing.
Skrill is a COMPANY THAT COOKED MONEY and be careful not to open an account there !!! They first steal your identity (passport, identity card or any document), then they say that the verification failed and for the administrative costs they take (stolen) from your account 150 euros. Then they block your account !!! The greatest thieves in the world !!!
Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.
If possible avoid SKRILL, they charge 7.5 % of your money if you withdraw your money.
Also charge without your consent
Poor customer service, slow response to emails
Their exchange rates are also questionable.
Complete rubbish
Do not use, I send a payment to my account and they say that not they have received it, I have sent transfer documents. They not do any offer to solve the problem. 3000$ are gone for me and I have no possible way to get them from skrill.
Help your self do not use skrill, if you not will risk the complete sum you transfer.
Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.
Skrills sending spam emails. Everytime I add fresh email address to Skrills after short while I will start getting tons of emails about casino, poker and the like.
I think is the time for me to close the account with Skrills the money phishing scam.
Very amateur company with appalling customer service. I tried to upload €230 through direct banking (so that it should appear instantly on my account) as I needed it at that moment. Due to some technical problems from their side in the payment process, the money did not show up in my account, but had disappeared from my bank account. As it didn’t show up in my account in the next hours, I made another upload transaction, again paying their upload fees, this time without problems.
I had to send an e-mail and 2 days later they requested a proof from my bank to confirm the payment was done (I would say they should simply be able to see themselves if the funds arrived or not). Sent the proof and requested the money to be returned into my bank account as I already made a replacing transaction, I didn’t need it on my Skrill account anymore. They confirmed the transaction and it showed up on my Skrill account, but my request was denied, pointing to their “Terms of Agreement”. So, due to technical problems on their side, I had to pay twice the upload fee and another withdrawal fee to get my money back into my bank account. They did not show any responsibility or even apologized for the technical problems that caused my DIRECT banking upload to delay over 2 days.
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Very very very very bad service
They blocked me 9300 eu without any reason
They ask me to prove and verify my credit cards i have already send all the proff but nooo onee reapond to me
I call them everyday but everyday the same song they told me that the departament is verifying my situation
Do anyone tell me how to deal with them??
when i opened my skrill account suddenly there was a transaction to [email protected] for $USD 60. i didnt make this transaction and this is the first time that it has happened to me. very confusing. any1 has the same experience as me?
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The Skrill payment system is very sensitive for phising and scamming, Skrill is one of the biggest enablers of digital crime and money laundring. Instead of doing something about it, they support it and sponsor it, since they are making money from it. It’s not strange that they changed their bad name, Moneybookers, to Skrill, in order to erase their criminal past, but they have just started over…
WARNING: Do not trust their platform, you are running the risk of losing all your money!
They are scumbags. Support is very very poor. I still have $100 in them that I can’t get. They want to verify my location, I gave them my government IDs, and still don’t want to approve. They’re geolocation that supposedly verifies your location doesn’t work. Don’t ever use this company. It will just give you big headache and a will take your 100 dollar. Fucking scammers!
In order to test if I can WD money from skrill to my bank account in Turkey, I got deposit from my financial source 100 USD and WD made on the 13th September, and went through on the 14th September. After 8 business days still I have not received 100USD-7USD(cahrge)=93USD yet. I am waiting for this and they said, after 10 business days, they can start to investigate. My bank still not receiving the money. I am stuck. My test to use Skrill was failed, so I will not use Skrill anymore ever!
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after successfully wiring over $5000 every month, they suddenly held it over 2 weeks with no explanation, made us jump thru hoops to prove we sent the money, getting all kinds of letterhead from the sending bank, and then once we finally figured out what they wanted and sent it from exactly the right place with exactly the right #’s in the title and got a confirmation # to prove we had a case open (under another #) ONLY then did they release our money.
Complete robber if making a payment to a personal email address. Can give no details out of seller in which to contact them. AVOID THIS APP. Very poor customer service also.
would any people who have been the subject of wrong doing by skrill be interested in taking a class action lawsuit against this company?my account has been frozen for several months now . i have tried many times to comply with the new rules but have been rejected at every turn.i am owed $1100audfrom skrill and i dont want to see them get away with it, or continue to cheat others
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Skrill has the best security system in the world. Nobody will be able to steal your money because they already did. Worst payment provider ever. Be warned.
I used Skrill and MOneybookers on many occasions and i had relatively good experience despite the impossible fees. Two months ago i made withdrawal to a card which was closed but it was still active in my drop-down menu in Skrill. I talked with my bank and they said that the money will bounce to my card and should be back to Skrill in approx. 10 days. It is 2 months already no money in skrill. I talked with them several times on the phone and email. I provided documents regarding my closed bank account but since then nothing. They stopped answering my emails and i have not heard from them in the last 2 weeks. Terrible support, horrible experience!
Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.
I had a balance of about 500 pounds in Skrill account. When I checked it a few months later, the money was all gone. It wasn’t hacking. Skrill took all the money due to all sorts of “fees” (e.g. inactivity fees, etc.), and pointed me to a hidden clause in the Terms and Conditions which I had not seen before.
They intentionally make it difficult to withdraw your money from your account (you have to let it sit for a few months), and come up with various fees in the meantime. What a clever way of taking people’s money…
STAY AWAY FROM THIS COMPANY! I told you.
No one should ask for social security number as linking to your existing bank account is enough for any transaction; PayPal is the most evil but they don’t ask for SS # as they know it is illegal … do not use skrill. It’s an invitation for foreign sellers for fraudulent behavior. They also can not protect your information from hackers.
Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.
Very bad customer services no reply just automatic emails with case number.
Has anyone tried using the Ombudsman for Skrill?
Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.
Skrill is scam and now I have proof.
Fund transfer takes 2 working days and on the 3rd day max the funds must be credited if all data match.
Obviously I provide proof that all data match in my transaction but as you see from the replies from skrill they are full of bullshit scam.
I did a fund transfer from bank account with instructions given in Skrill webpage. included my Skrill Id and IBAN number in the fund transfer.
after 5 working day since no funds, send an inquiry to skrill. kundly note there is no phone number to contact. Skrill sends automated replies and ask me to send bank account and fund transfer details.
sent 4 images of screen shot of fund transfer.
The personnel Valentine replies saying they cannot accept the screen shots.
Now very simply over 4 weeks passed, USD 200 must be already in there bank account in sweeden stockholm.
without asking me to send a scanned copy of my bank details, they can check.is a specified USD 200 has arrived the the bank and also see in comments my Skrill ID.
I have a small amount stuck also. I’ve sent them a request to resolve the problem and also tried to close my account. They have yet to respond.
They changed the rules after I made a deposit and froze my account. Now they want to much personal info for my comfort. I just don’t trust them. They don’t make it easy for customers to resolve issues for a reason.
Looks like I’ll have to eat my deposit and change my credit card number. I’ll also contact the vendor that I tried to send funds to and ask them to contact Skrill on my behalf… Obfuscation as they hold your funds and try to intimidate you into giving up sensitive personal info…. Bad people with bad intentions I would think.
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The worst service I have ever seen. STAY AWAY FROM THEM PEOPLE.
It is not about patience, THEY STOLE MONEY. I have used several on-line companies and I have never had any problem with them.
They pretend you give wrong bank account, not once twice in a row, they charge you with alleged fees, from I don’t know what international bank, they say, without any proof that your money get trough all those banks they say. I will terminate the account with them.
Added money to skill (they charge you to do this), could not complete payment through skrill. So I tried to get my money back out, skill wants my card details for this. Add card details… Skill wants to verify my card… verify card… still wont let me withdraw my money with my verified card. Have to add a bank account instead, withdrawing money to a bank account takes 2-5 days and charges me a fee.
Thanks a lot you scam artists, you cost me £10 in fees and 2 hours of time to send you my money and find out you wont let me use it or get it back without paying you. Never using this service again.
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Hello everyone,
I want to complain about Skrill verification process. I registered an account there back in 2014 from Ukraine. I didn’t have any problems with money withdrawal until they changed their policy. Now I am married with a new surname and new location and therefore I cannot withdraw the money to my new card and a bank account since they don’t change my details. I sent them the copies of documents hundred of times, called them, wrote complains and they play deaf and blind. Only returning with basic replies like send us the documents for verification! I have 600 dollars there and cannot do anything, any ideas what can I do? Thank you
hi everybody!
now i have a problem with my acc skrill. I cannot use my visa electron card for deposit to my acc skrill. 3 weeks ago, i tried deposit from my card, but skill company dont accepted my card. And then ,i send a lot of emails to support of skrill, but nobody reponse my mail.
i dont know why ?
now who can tell me how do i use my acc skrill for deposit?
thanks so much!
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Do not use it. Bad service. unclear what is needed for verification. Can’t use my account but they can withdraw an annual maintenance fee. Now unable to close my account. Keep getting unclear messages what to do. Now i need to send a copy of my ID but i don’t trust them anymore.
I use skrill for smaller transactions , didnt have problems yet, i hope not in future too, adding my 2 cents for the unfortunate ones, if your money is stuck with skrill then why dont you complaint to UK”s Financial ombudsman? they are the ones to reach when banks fail to help
http://www.financial-ombudsman.org.uk
Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.
HORRIBLE practices!!!
After they have accepted verification and having sent money 3 times all of a sudden they have blocked my account asking for more verification that is almost impossible to get so now I cannot even withdraw money back to the credit card I was using!
They will NOT even give me my money back!!!!!
Avoid them as the plague they are!
WARNING! Avoid this company and the crooks who operate it. Thye have repeatedly debited my Master Card and Visa Card accounts. Fortunately, I discovered their nefarious practice and reported it, resulting in the cancellation of the credit cards in use. It took weeks to have the charges reversed.
Hello where did you report the issue. I have a friend they are trying to scam $3000 imagine. The money didn’t get to his bank account and they are playing tricks. We want to open a lawsuit
I had an old account on skrill, but it is not trusted. So, I opened a new account with a new email. When I finished registration, a message appeared saying: 1. We have detected a similar account profile in our system. You will be unable to deposit, withdraw or pay with your account until you contact customer support. If you have forgotten your original credentials for your active account, please retrieve your password below.
So, I found it better to close the old account. So, I sent them an email asking them to close the account. Actually they closed it. Then, I tried to log in my new account, but I found problem accessing my account. So, I sent them an email asking for their support and help to solve this problem. They replied with a response ticket telling me that they closed my new account. I wonder whether it is a violation or fraudulent activity to close an old account and open a new one. This is really unfair. I really want a solution. Even when I try to open a new account, they tell me that there is a similar account profile in their system, though they closed my accounts. How it comes?
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Support never respond or take weeks to solve simple issues and totally rude company
I recommend you not to order skrill prepaid card because its very bad service. my card has suddenly been blocked without reason. very worthless! I have ordered another new prepaid card from another company.
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poor service everything is just out of date nothing can be done without hassle
First of all, I was forced to use your service by seller from Alibaba, that was unable to return my money to PayPal.
Second, I was able transfer back only $14, and then system stuck, and not allow me to do anything, and i were unable to find any way to contact anyone for help, I leave it alone till time I will be able to use it.
None of reminders has been received, otherwise I will respond with question how to transfer funds if system not allow.
Right now site looks different than in 2012 and I was able to find a way to send email, but my money already get stolen.
Stolen because, no way to contact, no reminders, no any help.
Thank you for “great” service.
I will never use it again, and will not recommend it to anyone.
I made a withdrawal on the 27 nth June even today I never got the money,BT a friend of mine had the same problem BT after a month his funds were returned to his skrill acc can I get help here plz that was ZAR 6 942.50
After bunch of complaints on different organizations, thanks to BBB that was able to get my money back. So, fight and fight for your staff and usually it works. Good luck!
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I incurred 1400eur in exchange fees when loading my account. They converted all my eur to cad just for me to send money in eur and pay the exchange once again. Such a scam, why don’t they have multiple currency support!!!!!
(Customer ID: 88298772)
DO NOT EVER ENTER THEIR WEBSITE
Believe it or not but i will go on telling my own story with that Skrill thing. I deposited 130$ for gaming reason. Then i regret and wanted to withdraw it back (here we go!). Wanted to withdraw in my brother’s account (-21.53$). They didn’t accept and sent it back (-21.53$). I got insane and tried to withdraw in my own account(21.53). Today is 12TH OF JULY AND GUESS WHAT ? I ORDERED TO WITHDRAW ON JUNE 22ND !!? I know, right ? Its neither in my skrill account nor my bank account. Sent ticket for like 10 times, same answers. They took more than half of my money and the rest is missing for 21 DAYS !!! I hope you don’t mess with them after reading this.
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they are cheating with the fees. I got my new debitcard updated but when i tried to make a deposti to a netcasino, skrill said my card is not validated! and i have witness that it was validated! They just want money after money and that is all
Skrill had been always OK, but it has stopped USD supporting since last September, so I have to convert USD to EUR before withdrawing. it will bring 3%+ of total my money losing.
Really bad
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My customer id : 91369305, Ticket Response (#08081699) it has been 6 days, and i have no update why skrill has blocked my account, and whenever i called support team, they simply says they dont have update and relevant team is working on it, and my account has blocked on 20th june, and skrill has withdrawn the amount of 47$ without my notice, how can you withdraw my hard earned money with my permission, do u think you can do whatever you want if you have controls…??????
Skrill has blocked my card too without letting me know. I have quickly withdrawn 34 euro to my bank card. lucky! I decided not to use the card anymore. I have ordered another new prepaid card from another company.
Skrill is worthless
when I wanted to withdraw my account skrill asked for my birthdate. I filled it, But Skrill – the worst, stupid system said it’s wrong. i’m absolutely sure that I entered correct birthdate
(who didn’t know his birthday?)
When I did contact skrill support, It said my issue was escalated.
but THEY just close my account !!!!!
you should help me resolve my issue NOT closing my account
this is not fair,SKRILL previously assured me that they will solve the problem satisfactorily “we shall make every effort to offer a satisfactory resolution as soon aspossible.”
and I think closing my account is not a satisfactory solution.
they just reply me with an unjust decision without even explaining the reasons , which seems like a thief plan
Now I’m completely devastated as I don’t know how to defend my rights, since Skrill confiscated my money and left me with no option at all.
130$ gone. Really annoying me.
Get in touch with the financial regulators in your country.
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*WARNING* DO NOT USE SKRILL EVER ! *WARNING*
Absolutely horrible company to deal with, DO NOT USE Skrill they have zero customer support / service and they will literally steal and lock your money. You can contact them for days and nothing is being done, i have to take legal steps to be able to get my money back that i deposited into my account. They do not respond to emails, phone calls and will just tell you that your case has been escalated or receive robot replies.
Hello, what legal step did you take cause my account is blocked and before then I had sent verifying documents. And letter my account ask for passport reset and was blocked. My 125pound is my skrill account can’t access it to even withdraw. Please tell me what to do . thanks
I have 2 skrill account, one in TRY the other in EUR. I requested one withdraw from my Skrill TRY account to my TRY bank account and one withdrawal from my Skrill EUR account to my EUR bank account on the same they. After 10 days the funds were still not in my accounts so contacted Skrill. They said to me that both funds are returned because the bank details I have provided were wrong. I know that this is not possible because I have withdrawn money to the same bank account from Skrill in the past plus I have checked and made sure that my bank details are correct before requesting the withdrawals.
They also said that they returned the funds to my Skrill account but the amount they have returned was 24 TRY – initially, it was 132 TRY- and 300 EUR –
initially, it was 402 EUR. I’ve re-entered my bank details and requested the remaining amount to my bank account but I’m sure they will not send it. I will let you know the outcome.
I will never use Skrill again and I don’t recommend it to anybody.
I have suffering the same fate as you do. I had a test transfer, meaning I have uploaded funds thru my credit card 125euro and made a withrawal to my bank accounts less 5.50 charge. All my documents were verified so no limits.
I have optes bank transfer on July17 and up until now my money is not in my bank account! This is very strange! I sent an email and they responded that with a transaction ID indication it was processed last July17.
I have a strong a feeling they never initiated the transfer, and they have stalled this and they will steal the money eventually.
I am surprised no one has reported them and is still victimizing people, who will shut them off?
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do n’t use skrill, it s a waste of time, the customer service cannot solve any problem the only things they said is clean your cash or wait another 48 hours, i wait 72 hours to they resolve issue from my account and they cannot and ask for wait another 48 hours, it is better and cheaper to wire money. do not use it!!!
Stay AWAY THEY can take your Money at any times without telling you anything
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Terrible service. No way to upload money. My credit card is in good standing and they constantly denied my payments. Customer service is next to useless. Don’t work with Skrill. Choose other alternatives.
they stold my 10 000$ money . SCAM .. dont upload money there
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they holding my money .. no reply to my E mails . scamm scam scam
they closed my account with 10 000$
tottal scam dont deal with SKRILL
We are sorry to inform you that during a recent audit of your Skrill account, we found reasonable grounds to discontinue our business relationship. Therefore your account has been closed. Please note that this decision is final.
More information on the issue is available in the Terms and Conditions you accepted when you registered. The following articles apply:
4. Opening Your Skrill Account
[ … ]
4.5. All information you provide during the signup process or any time thereafter must be accurate and truthful.
[ … ]
17. Termination and suspension
[ … ]
17.4. We may at any time suspend or terminate your Skrill Account without notice in case:
17.4.1. you breach any condition of these Terms of Use or any other condition applicable to specific services covered by separate terms and conditions;
17.4.2. you violate or we have reason to believe that you are in violation of any law or regulation that is applicable to your use of our services; or
17.4.3. we have reason to believe that you are in any way involved in any fraudulent activity, money laundering, terrorism financing or other criminal activity.
Best regards,
Ivan
Skrill Account Security Team
What does it mean? That they can keep your money after they close your account? Or will this money returned later AFTER they close your account? It’s still not their money right? I can understand that they will hand the money over to police and justice but not to wire it on their own (i.e. Skrill) bank account. This way you can just lock any Skrill account with a lot of money on it (even if it’s just a legit person using it for himself) and gain massive profits as organisation!
I just opened a Skrill account because some ebayer demanded it “for my and his safety” but now I don’t trust this payment method anymore (I want to use it because I need a new smartphone asap and found an affordable phone on ebay). If it means this payment method is fraudulous (i.e. Skrill) how is it possible that such a criminal organisation can work within the European Union??
Too bad.
Even the app on mobile is not working properly.
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I have been using skrill for 15 years
UPDATE – 2 more days go by, they still don’t care
UPDATE – I yet again get the same email that I received from them 9 days ago saying it will take a few days for them to review and get back to me. They don’t care. BAD company
I have been using skrill for 15 years, spent tens of thousands of Dollars with them – I made a payment which somehow was charged back by my bank. This put my Skrill account in a negative . Upon finding this out I made an immediate payment in order to bring my skrill account back into credit. Since then my account has been suspended and I have been trying to resolve this for nearly a week. Nobody cares, nobody replies. This is extremely disappointing and unacceptable to me so I decided to close my account andwithdraw my balance, can’t even do this now. My only crime is to cover a negative balance the second I found out about it. Thank You Skrill.
Not that anyone at skrill seems gives a damn but here is my ticket number etc:
TICKET RESPONSE (#07479025) [ REF:_00D206XZL._500D01Q2VCR:REF ]
Will keep everyone updated here and make sure others know about the way skrill have treated me on the other sites that matter. I dont want anyone else to go through this nightmare.
Worst payment service EVER!! I didn’t use my account for a few months, I tried logging in and found that it was locked. I emailed Skrill, and they took several DAYS to reply. They always take several days to reply to my messages. They told me I had to verify my account by uploading my ID, license or passport photos; this was very inconvenient. Now I’m still having problems accessing MY hard earned money in my Skrill account. Withdrawals to bank accounts take weeks. Plus, they send a lot of spam to your email. And that’s not even all of the bad experiences I’ve had with Skrill. I am a freelancer living in the Americas and I found a much, much better and more convenient method to withdraw my money called Payoneer. If you are thinking about using Skrill, please do yourself a favor and don’t.
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Catastrophic… Not only did i not receive my wire transfer withdrawal due to their incompetence but these charlatans charge super high conversion fees and interest and then blame it on intermediary banks when addressed.Closed my account and never using Skrill again.
how did you manage to close your account?
I made an account and successfully attached my credit and debit card. Then, when I wanted to withdraw my account they asked for my birthdate. I filled it but Skrill said it’s wrong. I tried another one, again, I’m wrong. Thinking I just made a mistake again, I again filled it (who in the heck didn’t know his birthday?) again I’m wrong and my account my frozen. It said I should contact them. When I did, they asked me to verify my account and have a scanned copy of my government-issued ID. I did it. However, it said that it can’t verify my account. I contacted them to just bring my money back to where it came, so I can have it again using another processor noting that I will just close my account since I can’t withdraw money and it is not accepting my IDs. It said my issue was escalated. Now, I’m trying to contact them but no avail. It just scammed me. $25 is already big in my country.
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EXTREMELY BAD !!! I WOULD LIKE TO SUGGEST A SOCIAL MEDIA CAMPAIGN AGAINST THEM AND GATHERING ALL THE VICTIMS TO FILE A LEGAL CASE.
Skrill without any notice have put my money (USD4500) on hold at 8:00am on the 8th of April 2017, this is a breech of section 17.5.2 of the terms, I’ve communicated with them several times over the phone and through emails without any meaningful response. I’ve registered an official complaint with them to comply with sections 20.1, 20.2, and 20.3 of the terms and I got no response within the time frame they have set themselves hence I am filing my complaint here.
I’ve used Skrill for months without any issues, I’m selling discounted gift cards and forex signals over some trading forums. Once my freelance business started to grow in volume I got an account suspension without any notice.
I emailed Skrill about the issue and they replied asking me 3 questions about the nature of the account, the payments I received and 1 particular transaction I made. I answered all their questions, and I offered them all the assistance required. I also contacted the person who made this transaction with me (Purchasing Gift Cards) and they confirmed everything is fine and they will contact Skrill on my behalf.
When I got no response from Skrill via email I started calling, in the past 48 hours I made at least 8 international calls without getting any useful information. All they say is that there’s a security check on my account, they can’t tell me when it will be over, or what’s happening.
I’ve done nothing wrong, and I didn’t believe what is written about this company over the internet until I became one of their victims.
They should be transparent about what they do with people’s money.
On Saturday 8 April they froze my account, with over £1000 in it. I just think they’ve gone bust
Hi !
Same thing for me. They frozed my account ( over 10.000$) the 8 or 7 March without any email i had to notice it by my self.
It’s have been now 5 weeks… The phone support is useless I call them every day, they keep saying that my case is with the relevant team.
They ask me question by email… I responded but getting any response from them takes weeks…
Bad service !
Hi,
Same thing for me, account frozen since last 8 March with over 10.000 $ in it.
Support costumer is useless and don’t provide any solution .. It keeps only asking you to wait.
Getting any response from the relevant département take weeks…
Very frustrating ! Bad experience !
Yes, I still can’t even get my money out of my account and their call agents don’t even seem to understand English properly. Skrill should be shut down!
Skrill will not release my money. I used them to transfer funds from an Istockphoto account. Meanwhile I realize that I can no longer withdraw the funds, can’t cancel the account and can’t add a bank account to withdraw the funds! So far they have taken 40 dollars from me and I am concerned here. I think they are scamming people of their money! I am ready for a class action lawsuit for sure! count me in.
Not Good.
I’ve been using Skrill for a while an I never had issues until today. I am having a working capital of USD5000 in my account with Skrill and when I was attempting to make a USD1400 payment Skrill said I can’t contact support.
I emailed support and they replied back asking questions like why am I receiving money, what do I do with the account, and what is my relationship with a person who sent me money earlier.
I answered the questions, and I’ve earlier read and understood all of the Terms and Conditions and I violated none. I even informed Skrill that if there was an issue with this particular payment I am willing to assist them finding the person who made it and I don’t mind a charge back or whatever. I received no reply.
I decided to place a call and it seemed that phone support has no access to the information earlier shared through email, after explaining everything again support said we will contact you, after an hour I received an email mentioning the issue may take a week to resolve.
I placed another call and I was referring to my ticket number, this time the CS employee was a bit aggressive and refused to provide transparency regarding what’s happening, refused to accept putting some funds on hold and releasing some other so I can resume my work or provide anything that may be helpful, if fact all he kept saying was nothing is gonna happen until next week, no explanation, and no assistance. This is a sudden audit and all your funds are frozen.
Is this a reliable service that respects it’s customers?
Same thing for me ….since 8 March
Very bad service
Hi, Im getting the same issue, they decline my withdrawal and are stating this is due to the sudden audit when my account has been fully verified. was your issue resolved?
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These scum bags took money from my account . Rang barclays and i was the 4th person that day to have money stolen by skrill
Skrill’s customer service on email response is horrible. Haven’t heard back from them and have been waited for my money to be deposited to my account for 2 weeks now.
57 euros, it has been over 35 days, I just wish I could punch the team in the face. Have not heard anything from them. PayPal is awesome.
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Most Worst System ever!!!
I lost 30 EUR
no one answer on my Questions, no one respond on my mails. I just throw acc
Very bad customer support. It takes about 13 to 14 days time just to get a reply back from Skrill.
Skrill take users for granted.
To me; Skrill is a payment processor that does not care about new and old clients and bad customer support will surely take down this company.
I also found that Paysafe is the main website that offers Neteller and Skrill services. Few days ago, I was planning to use Neteller but now I think, it would be bad idea and I should now avoid both Skrill and Neteller at all cost.
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legit the worst company ive worked with in a long time.
initially added $40 to the account had no trouble buying a few things then i go to add more money to buy more things and i get a card verification screen so i do that they take $2.72 from me and then lock the account for “security reasons” then i have to go through this verification process and they dont accept my documents so i send them more …and more…and more and none of the documents are sufficient enough to pass there verification process. and there secutity team doesnt reply for shit.. cant withdraw my funds nor get a reply so the only option i have is to close the account which there more than happy to do. the$15 wasnt even worth the headach lesson learned SKRILL IS SCAM
one word SCAM!!!! There is no possible way of getting your money when you want it..especially if its by wire transfer
Trying to withdraw to visa but verification of the card doesn’t seem to succeed. I believe they try not to give money back. Same reason might be that they don’t have any shopping options, as then they would have to give the money out… My vote goes fo SCAM
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I just hate Skrill! They are the only ones we can use in Turkey because Paypal stopped their services (which is a shame) and they are just so horrible! They do not warn you if you make something wrong (i.e when you want to withdraw money from them) and they recently cost me 85 Euros for doing NOTHING! I cannot update my user info (I got married so my lastname changed) on the platform so I had to send them a millon documents in order to have that changed and even though they said that the changes are finally done – THERE IS NOTHING CHANGED! I have been trying to withdraw my money from them for 2 months now! This is such nonsense. I HOPE Paypal comes back and saves us from these money-sucking nouse vampires!
very very poor customer service, everything moves slowly. totally not recommended
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We transfer $100 from our bank account to Skrill and the money NEVER show up on our account. This is a complete FRAUD.
I am really hesitant speaking too fast online but this is going too far. I transferred money from my bank account more than 14 days ago. Local laws require credit within one business day as the receiver’s bank is in the same country. However, I can understand that it takes more than that to process incoming transfers, and they actually advise of 3 to 5 business days. Emails are being responded with a nonsense non-relating canned response. The fact that emails are apparently not checked by humans and that there is no phone number to call is unbearable. I am in a loop. I constantly get the same nonsense template as a response.
Hi, I’m Skrill user. I had done withdrawals and received credit within 1 or 2 days. But yeah, they have poor customer services.
Didn’t use the service other paying for a service on a different website that uses skrill, website http://www.unlock4iphone.com/index.html. Long story short, the website was a scammer and never provide the service paid. I contacted skrill since I had to use skrill to pay for the service they wouldn’t do anything unlike paypal. I wasn’t aware of skrill and thought it was paypal. It seems like any site the uses skrill are scammers. Skrill says once paid they won’t do anything, they don’t have dispute resolution like paypal and once paid it’s paid even if the sites are scammers they won’t do anything. They are saying scammers are welcome to use their service and continue to scam people.
Don’t use skrill or any other websites that use it’s service. If you by chance get a scammer, you’ve lost your money. Your only recourse is your credit card company. If you’re a business, don’t use it, you’ll be associated with being a scam company.
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ID = 85698768
I made a direct deposit payment to their Australian bank account with the correct reference number and details but they are saying that because I did not use my personal bank account, but my business bank account they cannot allocate the funds to my Skrill account.
I have supplied proof of the funds transfer, dates, accounts etc, but because I sent the money from the wrong account they claim it doesn’t exist.
Customer service is SHOCKING.
“computer says “NO” is the typical response…
Don’t bother using Skrill, there are better (more helpful) options out there
Absolutely terrible to deal with and i wish i had read all the terrible reviews before i wasted the money to verify my account.
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I dont know why so much people here in comments hate skrill .
For me, it is awesome company. I am using them over 3years and i love them. I cant remember any single issue, although i heard there were some problems.
Well there is a problem i noticed that they increased transaction fee to 1% to 1.9%? Skrill why?
beside that i like them!
even better – you can order Skrill MasterCard and use it to withdraw cash at nearest ATM! This is great? Is anyone else this offering? i doubt.
Keep receiving notification that funds are in my Skrill account but can never get my money from them.
Scammers
I have just had an e-mail saying my account has been frozen (Quite remarkable as I do not have an account). It is identical to the e-mail I received stating the same for my Paypal account. Paypal have confirmed it is a Phishing e-mail. So beware if you get an e-mail stating someone has tried accessing your account, ignore it as it is scammers. I was trying to send it ti Skrill so they coukld investigate, but could not find an e-mail address to forward it to.
Worst user experience ever, they take some money to very the account but then it’s impossible to very it, and of course they keep the money, don’t use this website!!
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Skrill is a SCAM
I requested a transfer to my local bank account with reference #06640492 to the amount of $260. I confirmed with my local bank that they did not receive it yet Skrill claimed that they have sent it. It was also not reflected back to my account in Skrill. I disputed where Skrill considered my case to be resolved.
They sent me a survey and I took it where I gave negative feedback about their service. After taking the survey, they blocked me from their website where I could no longer access it. My account still has $107.30 balance there and looks like Skrill is keeping it too.
My account is in perfect order and yet they blocked me from it after scamming me with $260 claiming they transferred it when they did not. Second, they also kept my remaining $106.30 by blocking me from their website after the negative survey.
All in all, I have been scammed to the total amount of $366.30 by Skrill.
Take good care of your hard earned money, avoid Skrill at all cost. Its a scam website
I don’t recommend them, in reality they are far from “simple” and customer service is extremly shitty, locked my account for “security reasons” without notice with just with 12$, asked for ID and when I sent it to them, terminated my account for “violation of terms” without any further explanation
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I have money locked into an account. Phone calls and e-mails just give nonsense responses. Just spend 5 mins researching this company to convince you to use an alternative. I wish I had checked them out first. How they are regulated by the FCA I cannot believe.
do you possibly have the phone # for Skrill USA – they just ripped me off for $55.00 and @ Christmas time to boot!
it is the worst of all options, do not try to use i because it is very easy for hackers to break its security and make a transaction without letting you know about it. After that their customer service response is very low, they dont even have a number these days.
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They are a bunch of scam artists. That’s the email I got from them today (Mind you, I never had an account, OR any dealings with them).
“Dear Client
On Tue Dec 13 00:04:38 CET 2016 USD 250 (USD 250.00) was transferred from your Skrill account (73116087) to=== MY aCCOUNT
Transaction ID: ====
Payment reference: –
You can view your transaction history within the “All Transaction” section of your Skrill account.
If you did not authorise this transaction, please contact the Skrill Help Team as soon as possible.
Best Regards,
Skrill”
Very bad and untrusted website…..i paid a fee of $2.06 and deposited $20 to get my account up and running and I still have no money in my skrill account. Its hard to use there was no section that I could find to upload my credentials. I have deactivated my account. And skrill will not answer my emails. Sounds like a scam to me.
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I am having so much trouble trying to get my money from this Company they are holding $2000 of mine I have no idea how to get it from there into my bank account and no matter how many emails I send nobody seems to be able to help me or give me a straight answer
HI. have you recovered your money? they are currently holding $1500 of mine and have no idea how to get it back.
Contact the Financial Ombudsman and ask how to get your money back and let them inform the regulators about their fraudulent actions.
http://financial-ombudsman.org.uk/
After sending a master card that should be available until 2018, they had decided to have an upgrade and cancel all the cards.
The only notification they send was by email without having any approval of the user or notification that the user acknowledged this.
On the phone they didn’t even wanted to discuss because I didn’t know my postal code. I don’t understand how that’s an authentication method while anyone knowing my address can have my postal code
Oh … not to forget, not only that they closed my card ( that should be available until 2018 while we are in 2016 ) but they also charged for the new one … as it’s my fault they wanted to change the cards.
Stay away of this company they have no principles.
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I purchased goods from a retailer who used Skrills services. Skrill didn’t pass my payement to the retailer. I was left without my goods and Skrill refused me a refund. This saga is going on 8 weeks. I’ll be taking this case up with the regulator. Beware!
Very unprofessional company. I received an email from them that I won’t be able to use Skrill MasterCard Prepaid card in my country anymore from 25.11.2016. That’s Friday. I got the email on 23.11.2016.On Wednesday. So two days before. No prior warning no nothing. Who does that? Switching to PayPal now (should have done that a long time ago). Don’t use Skrill even if your life depends on it.
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I was scamed by skrill, they waited until money arrived to the account, and then asked for papers that in my country doe snot exists or cant be issued, I lost 500 Dls .. Mexicans Be warned, They ask you the same papers over and over , they dont even read the emails, Calls dont work, they dont answer. Complete scam!
extreme high fees, no point to use, even paypal is cheaper…
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AWFUL, just AWFUL! there’s no customer support in the USA. A call can take you hours to be answered and if you decide to call to Europe, you will have to pay for the call!
A couple of weeks ago they changed the card, without notice me know, they just shipped a new one and cancelled mine! now, just logging into my account, I see a notice that next week I won’t be able to use my card anymore. The new card they sent me and that I already paid for a year’s service!
How is this possible? don’t even know how they are allowed to do business! awful, totally awful!
Twice over a year i have had issues total amount mussing from my account 424 euro…everythime they replied to me they asked for more and more info ive given them what they want but not good enough…always something else…but they have sent me a new card that i dont want….to all avoid at all cost skrill….
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I usually use small amount of money to test a new payment service no matter what reviews i find about it on the internet. and now i have used $8 only to try Skrill, it is stuck there, i can’t purchase anything nor withdraw my money but i can upload more funds to skrill account..yeah you do the math.
Skrill are scammers…DO NOT USE IT!
Whatever you do, stay away from SKRILL!!! This is by far the worst company I have ever dealt with…it may work for our European Counterparts, but if you are from the US – don’t bother. I tried to send a $10 payment for the last 2 weeks – I have submitted every document they requested (enough to qualify for a house) and they still block it! Screw SKRILL and their support.
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I purchased a movie ticket on august using my skrill card but my transaction was unsuccessful, nevertheless skrill took the money from my account so I complaint to the retailer about this and they sent me a replay with proof of this issue, so I opened a case but Skrill doesn’t want to give me my money back and they closed the case and they emailed me asking me for proof but they always find a silly reason to accept this proof and Skrill just want not to give me my money back so it is very untrustable company to make bigger transactions. It is a shame, moneybookers was a much better company. An advice is not to make business with skrill anymore.
Once again, SKRILL is not accessible, in spite of every service indicating that it’s UP; their website and connections to it are blank. I’m lucky to successfully log in on one in ten attempts; an equal percentage of those log-ins results in successful deposit. More and more useless every day.
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Useless Supports
Outrageous Bank Withdrawal fees
Depositing money from bank account to skrill account takes twice as longer as they pretend to say
It’s pretty much impossible to be accepted as bussines account
Beware if you do any business with this company (skrill.com).
I have more than 2600 dollars in my account and they won’t allow me to withdraw my own money!!!
Every time I try to withdraw, they make a different excuse and cancel it!!
I am having same problem of not being able to withdraw my funds. Constantly getting “transaction declined” error message. When I try to withdraw using Skrill App on my phone I get “invalid birthdate” message ??? Customer service is no help. Very frustrating !!!!
This problem has only occurred recently. Never had this issue before then.
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I have been “#1 in queue” for 20 minutes waiting for customer “service”. The agent was nice enough. But she must just feel battered by the end of a day working for Skrill. I have cleared funds in my account. All that I want to do is to pay a contractor that is also on Skrill. Their “automated system” blocks my payment for $50. And, the agent is unable to give me even the tiniest clue about why I am blocked. “Change browsers.” “Try again later.” I have been trying again later for three days. And, the agent tells me that there is no certainty that there is a solution since it is blocked by an arbitrary (it seems) automated system that no one can over-ride. I would give Skrill Management minus 5 stars if it were possible. This is the worst company to negotiate that I have experienced in several years.
Illegal withholding of my £300.00 GBP
As the title suggests, I have now reported Skrill Ltd to the Financial Ombudsman for said offence. They have shut down my account since I notifed them that they had been reported for their underhand malpractice. Absolutely disgusting behaviour.
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This is a scam. I sent money from my Upwork account to Skrill. I tried to withdraw money to my bank account. Not only they never sent the money as they refuse to answer or provide solution to my problem. Even worse, they don’t even let me close my account! I’ve never seen anything like this before. This is a scam, guys. Please use Paypal or other sites, as this is not trusted. Fortunately I only lost a small amount ($30) because I was conservative. I could have lost much more than that. Remember to do research before committing money to websites. These are scammers. They change name after some time. Beware!
The site is useless, I can not even fathom somebody will take this guys serious. You open a ticket and they respond with a script, and all further attempts to contact them are useless. You can not open more tickets because they get closed automatically as duplicates. Call them and the guy who answers seems to be asleep and has no idea of anything. Beware of this site.
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Skrill uses unreasonable account verification methods that are also very unreliable. their customer service reps are like robots. my account was frozen without notice, 2 weeks now still battling to recover $100. just imagine how much it has already cost me calling them.
stay away from skrill these guys a crooks
I thought it was too good to be true to open a simple online bank account that I can use on regular basis for payment abroad. WRONG!! They have no time to reply back to any issues you have, once I uploaded some money to the account and then tried to ‘Send’ it. OMG! It’s hard work. They wanted ID, ok fine. I sent the ID. Then the account was verified. I thought cool that was simple but NO! I tried to Send the money but it keeps saying I need to follow the email instruction and send personal ID. WTF! I already have done this. I send several emails to ask Skrill about it… 4 days later I’m still waiting for reply back!! Guys warning don’t use this service.
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Skrill is absolutely the WORST payment site you can use out there, terrible customer service and terrible verification process. As soon as I can I will be closing my account with this website.
Totally hopeless! Their verification process takes a long time and in some countries just doesn’t work. Then just as you’re “verified” and try to send money with the “verified” card, it wants to verify again! This again takes several days.
When you then try to send a payment, it keeps saying the payment was declined whereas the bank authorised the payment but Skrill declined it. Turns out, guess what? Yes, I had to ‘verify’ again, this time with ID documents. Did that, sent a payment. Now, 2 weeks later… back to square one, payments being refused due to “internal security” and now I can’t make payments. Maybe I live in an area that has high cyber crime? No wait, I live in the UK and am an established Ltd company with all documentation up to date! Moving to another provider ASAP.
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I use Skrill as an alternative to PayPal for European customers. My major complaint… I can not log on to the site or even pull up the site at times as I get an error 403 and it says access is denied. Apparently for no rhyme or reason… if someone can enlighten me as to why this happens I would very appreciative. Once I am finally able to pull up the site and log on… eventually I am able to complete transaction and transfer funds to my banking account minus the $4.95 fee of course.
pathetic service!!!!!!!
20 minutes hold .. still no response and then no solution to the problem… my account is put on temporary hold for no reason and they are refusing to remove it… my money is stuck !!!!!!
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I registered in Skrill last month andI haven’t had any problems with replies to requests so far. However, they have been considering my documents for over two days and what is interesting is that they do not reply to my messages. I am beginning to doubt in the transparency of the Skrill services. What should I do?
I lost my money at Skrill.
I withdraw at 11 july.. now 31 july.I not received my money.. I try to contact skrill..they tell me
Please note that we noticed there was a mismatch between the names you registered on your Skrill account and the names displayed on your bank statement. Therefore, your withdrawal will most probably be returned back to your Skrill balance. However, since this depends entirely on the banks involved in the processing, therefore, we cannot give you an exact time frame.
I lost USD$130… thank you Skrill.. I’ll reject all my client who use skrill as payment.. and I’ll tweet my case. So everyone know I’d Skrill not safe payment services.
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Hi I am Ahmed from Egypt. Although i Highly doubt that anyone from SKRILL.COM will pay attention to what I am going to say or what’s happening Here, i opened a ticket 2 weeks ago about a withdrawal i made on june the 16th, which didn’t go through, and cash was taken from my Skrill account, I called them over and over, they asked me to send some documents which i did, then called over and over, emailed over and over, and all they have to say, the case is escalated and a satisfactory resolution will happen soon!
I’ve never dealt with any Money Transfer Service that is this Bad, and with very low class customer service, i even think that all their customer service Reps are home based!!!! and trained on soft handling and no resolutions what so ever are being made through them with me or no one else!!!
Now!! Can someone here tell me if they are Scammers?? or if there a higher authority department we can Contact about those who are missing with people’s Money??
Can someone tell me if there is anyway to get my money back?!
Thank you!!
I have now tried to “verify my identity”
on 3 different computers–1 mac, and 2 PCs.
Click “verify your identity,”
and it gets stuck with the wheel going around and around for 20 minutes (that’s the longest I’ve let the page sit there).
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I have been a skrill user since 2008. Didnt face much problems until late. I was bestowed upon the honor of skrill VIP. I had been using a mastercard associated with this account since 2013. Used it like 5 times until last week for online purchases. Then things got interesting 2 weeks ago. 9 transanctions of unauthorized nature took place on my skrill card. I called them up immediately. Their customer care told me that all their VIP Representatives were busy and they would contact me back. I waited an hour – no response. I called emailed them and then called them again. Now they noted the complaint. Sent me another email the next day with a questionnaire of 8 questions and they requested I send them a screenshot after running anti virus in my system. Did that too. Been a week now and when I call them they saw the query has been escalated to investigation team. they cannot assure me that I will get my money back. Well now scouting for inforamtion online Ive landed here and I see not so very encoraging reviews. It looks like a game they play on their clients? wait for balanced to inflate and then hit them ? Can anyone suggest me how I can get my $4400 back from this mishap.
well this query has been solved by skrill. They have resolved this issue for me in 2 weeks and have refunded the said amount to my account. Just letting anyone who reads this know. thanks
i have had really good experiences with skrill & neteller! good for withdrawing winnings from casino numerous times!! until past couple weeks?…been trying to deposit my last $30 at local & international casinos i reckon at least 40 different casinos from different locations & everytime my transaction fails because “Balance payments are not allowed at this merchant”!??…what does that even mean??…i emailed skrill & they keep replying they have looked into the matter & my account is fully functional so it must be the merchants fault?…very confused & frustrated!.
I’m waiting the refund from 2 September and when I try to open the case, they close it immediately
From The Editor
This Post Might Help: How to Make Your Payment Processor Release Your Money
I joined Skrill , to pay Ioffer, their sellers fee’s I owe them, as they are not taking the usual credit card payments, and insist I pay another way (Skrill)
For 4 days now, I tried to make the payment.
Day 1, I tried 3 times to pay, thinking there was an internet error, as the message I got (which is attached) told me ‘An error has occurred. Please go back to the merchant and try again’
This I did, 3 times, I called Skrill, to find I was blocked for 24 hours.
Day 2, I tried to pay, same message.
Called Skrill, was told an internal security system was in place, and to try 24 hours later.
Day 3, I try again, call again, get told the same as above.
Day 4, I try again, to pay, again same message pops up, I call Skrill again, this time I am told the issue has been escalated and that the lift on me paying was not allowed.
I ask what the problem is, and why?
I am told – an internal security system was in place.
Ok, but what am I doing wrong? Why am I not allowed to use Skrill?
I am told to pay Ioffer by another means…..
Still no answer, as to why there is a problem, after trying to make one simple payment, over 4 days and 4 / 5 phone calls to you.
To say this has been stressful waste of my time is an understatement, along with being given no answer as to why I am not allowed to make the payment, is quite ridiculous.
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Skrill is by far the worst thing ever. Never allows money to be transferred or give you an answer for a problem.
Once I get my money back I will cancel my account for sure. Beware Never use skrill
Totally agree. I had the same problem.
Kept being told about their internal security system stopping my payment. When I asked several times why?
They just kept repeating about the ‘internal security system’ and suggested I pay my bill another way.
Alarming to find, I am not being accepted by Skrill, yet they will not tell me why I cannot proceed. Ridiculous.
I have read a lot of negative reviews about Skrill. Recently I tried to reset my password. Email communication didn’t work. But when I called them, they were very polite and helped me in couple of minutes. Also, calling costs are really affordable (local rate)!
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This provider is bad. Has slow and bad customer relations. They delays up to 2-3 weeks to answer simple support requests. Holds funds for any reason, including “no reason”, delays sending their “skrill card” for months, there is no way to see your tickets inside their support platform.
Definitely not a good payment processor, avoid using them.
PD: I’m from Mexico
Nice Cutee turned in to Monster?
==========================
Well, it started very well, Few years ago I signed up with them after reading some good reviews somewhere. Most attractive for me were their low processing fees and flexibility of withdrawing money.
Over the course of past years, I did few transactions and withdrawals amounting to few USD thousands. Without any issue at all.
But, all of a sudden, last week, received a mail from them saying my account was locked and the password needed a reset if I intended to access my money in the account.
I tried the mentioned process to reset the password by requesting a new one. During the process, they were supposed to send some code to my mobile. But nothing came to my phone so I decide to try later.
Next day (after 24 hours) came the code to my phone.
BTW: The number appeared to be from some country in Africa! (To my surprise).
Then I try to reset the password, but then it said, I am needed to contact them (Their customer service).
So I logged a complaint explaining the situations. And soon I received a ticket number.
Then the next day, I received a mail from (apparently) one agent asking me to call them if I am to get faster attention. And immediately after that came an email from them saying my case was ‘resolved’.
I logged another complaint after not receiving any replies to my returned email. But now, I even do not get any case number at least.
Something looks not right there!
————
BTW: Thanks for the balanced review Phillip
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A Continuous Bad Experience
As a content writer I get paid via a Skrill account.
The process is rarely straightforward and now, I do not trust the company or its customer service employees.
Funds in the Skrill account are often withheld and withdrawal is tedious, time consuming and often impossible.
Recently, I have been unable to get a GBP45 payment transferred to my bank account.
None of my emails were answered and a “Are You Human” tab was posted for entry into my account.
In the past I have completed their request to provide umpteen methods of identification, driver’s license, proof of home address and a change of email.
Skrill is now asking me to produce this information again.
Surely they have it all on file.
I believe that the company is abusing the power it has to control other peoples’ money.
The process is untrustworthy, not straightforward and
not transparent.
Barbara
Poor customer service. I transferred funds using wire transfer from my bank to skrill. but I forgot to add my skrill ID in the comments field during the transfer. In the aftermath, I wrote to skrill to ask that the money that had been sent to skrill be manually put into my account since I am able to provide the transaction reference. It’s been a week and no reply at all.
Quasi Financial Institutions
Skrill/Neteller operating under Paysafe Financial Services Ltd.
Be warned! Don’t EVER use/trust Skrill/Neteller! They’re as dodgy as they come!
Skrill BLOCKED my ex-Skrill a/c with no reason. I’d only been with them for a short time & only ever upload the min. amount as deposit. At 1st, all worked fine but after my last upload was made, the a/c was blocked! Skrill insisted it was active & suggested it’s the other party’s fault. But having tried using Skrill’s payment method with other companies & failed, I soon worked out Skrill was LYING! Clearly, it was their system that blocked the service & why are they even lying?
Forget contacting them by e-mails, that’s NON-EXISTENT! No one ever bothers to answer e-mail there. All u’ll get is different ticket nos. folks! They play their way like proper professionals but u’ll soon found out they do not behave as such!
Quasi Financial Institutions
Skrill/Neteller operating under Paysafe Financial Services Ltd.
Vince, u could try yr. luck by phone, someone calls Ivan probably would provides u w. some standard advise. Don’t hold yr. breath though!
I did rang that bloke but he was lying thru his back teeth abt. my blocked ex-Skrill a/c. He could have easily checked that on his system that it was blocked; but he kept saying it was active!
Even though it was their doing, but they wouldn’t refund the balance instead I had to withdrew it BY PAYING A CHARGE! Skrill did a win-win & got rid of a ‘non-profitable’ customer in the process, how clever.
Since then, I always suspect they work their financial system in a meticulous, discreet , dishonest way. Not all of their customers suffer my fate but I believe those high amount depositors will be ‘played’ eventually by Skrill in their own time.
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I will collect the documents for lawsuit in a US police and US court. If someone wants to join the class action, please write in the comment.
According to the laws of US states – the larger the amount of theft, the more they will spend life in prison. And the more we will return the money.
My story:
Few weeks ago I tried to withdraw money from skrill, and got message that I need to be verified. I send copy of my ID to skrill. For a long time I am waiting for confirmation.
Yesterday I received a letter, That they taken off $167.39 for audit from my account and block my account with all my remaining money. For the violation of Article: 4.5. All information you provide during the signup process or any time thereafter must be accurate and truthful.
But All information that I provide during the signup process be accurate and truthful and I can to approve it.
Skrill SCAMMERS and thieves. Do NOT use skrill and tell all his friends, not to use.
Skrill is all out to dupe people of their hard earned dollars. I suffered the same thing just last week (29th May) to be precised. I verified my account to increase my limit as instructed, but to my surprise, I received an email telling that my account has been frozen and the balance of $58.01 has been used as administrative charges and that the decision is final. All effort to get explanation from them proved abortive as their customer service will never reply your message. Please stop patronizing skrill. The guys are set of rogues. Tell many people about the fraudulent practices of this site. Please BEWARE!
Hello in 2015 I won a design contract and was sent US$150.00 upto no I haven’t had a reply from Skrill and no sign of my money.
So did you achieve anything? I’ve been scammed by Skrill as well. If you have any contact information of a higher position at Skrill, let me know please.
They are not responding to me e-mails. And my account is blocked. I am hopeless here.
Please help
SKRILL HOLDINGS LIMITED IS A VERY DISHONEST COMPANY CONTAINING MANY LIARS THAT WORK IN THEIR CUSTOMER SERVICE DEPARTMENT!
After having a Bad Experience with first Paypal Holdings, Inc. and then Square, Inc., I decided to try another company like them a Third Shot At It!
Because of what I heard about Skrill Holdings Limited, I thought that this would be the Right Company for ME to Send Money Through, but I was Wrong!
The way that I started to work with them is first by checking out their website and then I called up their toll free number which is: 855-719-2087 and spoke with ONLY their Bulgarian Staff because that is their only call center even though they are supposedly headquartered in London, United Kingdom.
Regardless of where their Customer Service Team is, they are absolutely HORRIBLE AND BIG, DAMN LIARS!
They come off on the phone as being Very Nice And Helpful, but In Reality, They Are NOT and ONLY FAKE and DISGUSTING to say the Very Least!
On the phone, they told me that they Need To Verify My Address and had Asked Me To Send Screenshots Showing My Address With My Credit Cards Statements as an Option!
Sadly, after I had sent them the Requested Address Verification Credit Card Statements, then I get an email from Customer Service stating that they need the Documentation To Not Have Any Part Of My Credit Card Number Present. However, Customer Service Never Told Me This Before. Sadly, their Customer Service Department has a Very Bad Habit Of Lying And Giving Out False Information To Their Skrill Holdings, Inc. Members And Users.
It Gets Much Worst Than That: Not Only Did Their Low Class Customer Service Department Give Me The Wrong Information About How To Send Them The Credit Card Statements, but they also were Wrong Abut The Screenshots as well!
In Addition to the above email that I had received from their Customer NO Service Department about the Credit Card Statements, but also another email was sent out to me stating that they Do Not Accept Screenshots For The Address Verification, even though Customer Service told ME on a Recorded Line that they DO!
More Lies From Customer Service And They All Get Away With It!
Well after eventually Sending Them What They Required, I did get an Email From Them Claiming That My Address Is Now Verified And That My Limit Has Been Increased By 5000 EUR!
All Of This Is 100% Not True Because Their Website Never Worked To Make A Charge With My American Express Credit Card From Beginning To End!
Do You Think That This Is The Last Lie That They Have Sent Out To Me Via Email? Answer: Absolutely Not!
After the last email said that My Limit Has Been Increased By 5000 EUR, then I Get Another Email Which States That I Am Fully Verified And That I Can Deposit With My Card (Credit Card That Is) Up To 5637.50 USD Per Day Or Up To 8456.25 USD Within 7 Days And 28187.50 USD Within 30 Days.
Sadly, In Reality, All Of Their Emails Are LIES and Not True At All!
In Addition, Their Last Email About The Most Recent Increase Does Not Make Any Sense At All?
Look At What It Says: They State That I Am Able To Charge 5637.50 USD Per Day, but Right Next To It, It States Or Up to 8456.25 USD Within 7 Days. Well Then Why Does It State 5637.50 Per Day If You Can Only Charge Up To 8456.25 USD Per Week?
Their Business Is So Ass Backwards Like A Horse That It Sure Ain’t Funny!
Then Finally Their Email Then Says Near The Very End That I Can Charge 28187.50 USD Within 30 Days. Well Then If That Is All That I Can Charge Within 30 Days, Then Why Does It State The Other Amounts Before The Final Statement?
Well, When I Called Up Their Confusing, Uneducated Customer Service Department To Have Them Explain This To Me, They Tell Me Another Story That Is Not Even Related To What That Email States and to try to Explain To You What Customer Service Told Me Was So Confusing And Truthfully, It Is Not Worth It To Take Up Another Page To Explain More Of Their Lies And Mind Games That They Play and so we shall leave it as that!
Please Note: I Tried Twice To Use Their Illegitimate, Fake, Nonworking Service and Both Times I Was Declined For The Most Stupidest, Untrue Reasons such as the one which came back to me via email stating that they are Having Trouble With Their Internal System.
Please Note: When I called their Customer Service Department about being Declined Twice, their response was that I Did Not Enter My Information Properly and/or that I Did Not Follow Their Instructions Properly and that I Must Wait 24 Hours Before Using Their Damn System Again!
Please Note: Their Customer Service Bullshit Department even Told Me Once On The Phone That I Entered Too High Of An Amount Per Day (Which Is Why I Was Declined Twice In A Row) Even Though In Reality, My Daily Charging Limit Was Supposed To Be 5637.50 As Stated In An Email, However, On This Particular Customer Service Phone Conversation, Their Representative Was Telling Me That I Can Only Charge Something Like $800.00 Dollars Or So Per Month Or Per Day And That I Must Wait At Least Two Months For A Credit Line Increase!
Please Note: All of the Customer Service Responses Are 100% Percent Pure Bullshit because their system like the other ones are Very Easy To Use And I Can Read English Perfectly And Understood All Of The Emails That I Had Received And If I Ever Took Them To Court, They Would Lose Based On Their Taped Phone Conversations Because They Sure Do NOT Match The Emails That Their Company Had Sent To Me Pertaining To My Account!
Their Customer Service Is A Piece Of Garbage: When I spoke with their Customer Service Department about this and asked them to Help ME Make The Charge, They REFUSED STATING THAT THEY CAN NOT HELP ME and that I Did It All Wrong And That I Must Wait 24 Damn Hours Before Trying Again! Yeah Right!
Please NOTE: Well, Yes, I did wait 24 Hours, and their System Still Refuses To Work! Either I Get Declined Again and/or I Get An Error Message!
Either Way, the Skrill Website Does Not Work At All and is Far From User Friendly! Their Website Is A Big Joke!
Let Me Tell You How Bad Their Customer No Service Department Actually Is: During Any Of My Phone Conversations With Their Customer Service Department, whenever I Ask Them To Let Me Speak To Their Manager, They ALWAYS REFUSE To Let Me Speak To Anybody Else and they Always Say That Nobody Else Is Around which I Know Are All LIES!
These So Called Customer Service Losers Have Been Told To Keep Their Executives As Far Away From The Phones As Humanly Possible And Have These So Called Bulgarian Unprofessional Losers Take Over!
Please Note: I Got So Angry, Pissed Off And Fed Up With Their Mind games, Lies, Fairy Tales and Bullshit that After Being Constantly Lied To As A Customer Both Online And On The Phone So Many Times, I Wised Up And Called Their Shitty Customer Service Department To Immediately Cancel Their Fake, Nonworking Service!
Believe Me, Their Customer Shit Service Was So Happy And Delighted To Get Rid Of Me As Their Customer Who Was Never, Ever Able To Use Their Service From The Very Beginning And Received 0.00 Help From Their No Good Customer Service Department!
Please NOTE: Most Companies would Fire You For The Way That Their Customer Service Department Mishandled and Mistreated Me As Their Customer, but Perhaps This Is The New Way That Companies Treat Their Innocent Customers! Who Knows?
I Honestly Do Not Know How They Stay In Business When They Treat Their Customers Such As Myself So Bad! Like Shit!
After I Cancelled Their Nonworking, Pitiful Service, I Still Continued To Receive Their Fake, Harassing Advertisements!
I am Not Sure Of Why They Are Still Contacting Me Because They Lost A Good, Honest, Crime Free, Customer!
Enclosed, in the attachments, please find some of my Most Important Correspondence That I Had With Skrill Holdings Limited For Your Review And Further Reference. Thank You.
Final Thoughts: Please Do Yourselves A Big Favor And Do Not Use Or Do Any Kind Of Business With Skrill Holdings Limited!
Good Riddance!
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Horrible website. Demands more information than Fort Knox and still provides no security, no customer service, and most importantly NO ability to pay anyone online.
It’s like PayPal if all of the bad features were amplified and the service itself didn’t work at all.
Very unhelpful. I have tried to transfer money to my account twice now and money came back -200 USD. And the website is not making an effort to help at all. REALLY UNHELPFUL!!!! and UNPROFESSIONAL
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Signed up with skrill and added my credit card and bank account. very simple so far. uploaded money to skrill account to send to associate…when I tried to send It said “Transaction error please contact us.” I called spoke to a Georgio Who said my account was locked and he needed me to send a picture of myself holding my drivers license. I did because i wanted my money. He closed my account down and sent me an email saying i was fraudulant. Said i would get a refund in maybe 21 days. I am guessing i’ll never see the money and probally someone has my identity now. DO NOT USE THESE SCAMMERS.
Steve, did you get your matter resolved? I’m having an issue with them since August, 2016. This company is stealing people’s money left, right and center. My concern is that the UK Financial Regulator is not putting a stop to this.
Let me know if your case is resolved.
Cheers!
I have a complaint with skrill, i have received a refund from paypal into my skrill card and until today nothing has been credited into my skrill account or card, i have opened cases with this issue and they keep closing them without give me a solution or answer, very bad costumer support,
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Fraud! Fraud! Fraud! I never had anything to do with this company, but it put a fraudulent charge on my credit card. When I called my credit card company they said they have had similar problems with this company in the past, and will issue me a new credit card. This company should be closed down and prosecuted.
Same with me.Skrill dipshits added 10 $ card application fee to my account.If you see their card fees there is nowhere mentioned this.
I have had a Skrill account for several years and recently was unable to log in to my account. I was told to contact Skrill to verify my password, and given no reason why access to my account had been frozen. I was asked for a document as proof of identity, and although I provided a copy of my drivers licence they then insisted that I had to forward a certified copy – certified by either an embassy official or a solicitor / lawyer. Living in a small country town, I have no chance of meeting either of these requirements, so they have now threatened to restrict access to my account indefinitely. I would advice everyone to steer well clear of this company.
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So this morning I tried to withdraw money from my account only to find an error message stating to contact Skrill. They have locked £2,400 of my own hard earned money and I am really disheartened as I had them used them for around two years without any hassle. Reading the comments I am wondering if I should contact the Financial Obudsman straight away as they don’t seem likely to respond. By going on the reviews here and elsewhere they are conducting pure fraud I am not exactly a lawyer but I think these guys should be heavily fined or someone should take them to court big time so they get at the very least a slap on the wrist and perhaps rethink about scamming the general public.
Hi Mark,
Please do not give up. I faced the same problem since the end of last month. Finally i was allowed to withdraw some of my payments today. all you need is patince, perceverence and follow their instructions. Also, make sure you give your issue the right title eg blocked account, verification, blocked payments etc. I really hope you will get your money.
SCAM, SCAM, SCAM. Stay away from Skrill unless you want them to steal your money. They should never be trusted and there’s so much evidence of that. They will let you deposit money but not actually use them unless for a lucky few people I suppose because otherwise it would already be down. They don’t respond to your emails, they don’t let you verify your accout even with ID and adress and will absolutely not let you use your very own money if you deposit them to them. Do yourselves a favour and STAY AWAY. Use PayPal or anything else.
Update: They after two years finally fixed it for me and I’m very thankful for that. I don’t know why it took so long to be honest but better late then never.
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Skrill card is not responding at all. A have paid for a skrillcard and is Should have been dileverd around the 8th of february. Have received nothing yet. And they do not respond at all. Send several messages. Thank god its only 10 euro. But it’s a bad company. If this is the way you treath your clients. And I did really needed the card for a purchase but a solved my own problem with a friends card by MasterCard itself.
Scammer Scammer Scammer all the way they cloned my visa credit card and used it without my knowledge but thankfully my bank caught it and I’m not going to pay the fraudulent purchases I told them assholes to go ahead and use my card it’s been cancelled ha ha ha
Don’t touch them with a 10 foot pole
I believe this also happened to me! I just recently made a purchase of a game via Skrill and then the next thing, over a thousand dollars of gambling on a casino website on my billing, I hope the bank will refund me my money,
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Feeling duped by Skrill. I’ve been a customer for almost a decade as some of my suppliers use Skrill (former Moneybookers) to receive funds internationally. It has never been my preferred method of funds transfer as it cannot upload directly from a bank account (and Poli does not work), but since late last year, coincidentally just when I transferred a large sum of $2000 for payment to a supplier, they freeze my funds. After four frustrating months of discussions and uploading all sorts of documentation and waiting until they respond, they advise my account is unlocked and I can pay again. Happy as Larry, I go to the site to login and suddenly I’m unable to login (before at least I was able to login). Changed passwords, the whole shebang, nothing. I lodged tickets, wrote emails, no response. They have $2000 of mine and I’m unable to login or even reach them for help. Feeling duped is the least I can say. This is absolutely an unacceptable experience, especially for a large company.
Threaten them and state that you will contact the FSA/FCA if this is not resolved as they likely won’t risk going through this process and for $2000 and have their name spread everywhere, basically whatever methods you can come with that will ruffle their feathers a bit. They have been doing this for years to folk, all that is needed is a bit of social engineering my friend, best to ring them up.
I have no account with Skrill and have charges on my account need to get this resolved ASAP the 800# is not working.
I filed a complaint with the Ombudsman in the UK and not much later I received an email from Skrill. I’m not sure if one was a consequence of the other, but glad to say it was finally resolved. Their customer service is pretty much non existent and I think they’re overloaded with complaints. I’ve only ever transferred small amounts to Skrill whenever I had to pay an invoice and I believe this is still the best method to use this payment provider. It’s not as developed as PayPal. That said, with PayPal I also had a frustrating few months many years ago when I had to confirm my business. I think it’s part of their ‘coming of age’. Anyway, all is well that ends well! Thank you all for your input.
someone hacked my account When amount dedicated (1100$) from my account i updated skrill by that even i called inform about it later they asked me to send dispute form, copy of my IDs, bank statement and address confirmation.. on last reply from skill i got this answer ((Unfortunately we are not in a position to assist you with a refund of the unauthorized transactions as the funds have already left our system.)) I am really disappointed with skrill
Even me, just today, they’ve stolen my money too thousand of money:(
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04108184
04102335
These are my two complaints and i am waiting since many days to get them review.
To verify card, they deducted small amount in eur from my my card and asking me to enter exact eur amount to verify it but in my transactions i am reviewing it in my Country INR currency. don’t know how to get it verify.
Please help.
Regards,
Arjun
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I emailed Skrill to help me in my card verification. It takes 8 working days to finish my case. When all was set, my problem now is I can’t access Skrill’s website.. How come?
My checking account was put on hold for an amount of $77.18. I don’t have an account with Skrill. I have no clue why there is a holding of funds.
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This just happened to me in southwest michigan $77.18 twice in a row!!! Scammed!!! Don’t have a skills acount never heard of them!!
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Hey guys
Update! I learnt that Skrill is regulated by the Financial Conduct Authority (FCA), so this morning I have gotten in touch with them to make a complaint and to investigate; I was told in order to make further investigation on Skrill security measures, and how they protect their clients data from fraud they require more complaints, so they are urging anyone who is/ was victim of Skrill Hacking to contact:
Financial Conduct Authority (FCA)
Tel; 8001116768 from the UK or +44 207 066 1000 from overseas
Email: [email protected]
P.S Currently I have an open case with them!
Hey guys,
I’m going through tough times for the past 48 hours because someone hacked my Skrill account. On Feb,16,2016 I logged into my Skrill account and found that $3,800 was missing. I contacted Skrill CS.immediately to report it; after I reviewed the unauthorized transactions made by the fraudster and talking to the VIP CS.I have determined the following:
• Password was not changed.
• The money was taken early morning on Feb,16, 2016 between 4-5 AM while I was sleeping!
• 8 unauthorized transactions wiped out my account completely.
• There were no failed login attempts!!
• Fraudster sent me 1 transaction from different Skrill account & transferred it back to another account. I don’t know Why?
• After I reported the unauthorized transactions to Skrill, Security Dept. managed to return $528 to my account & the rest of the money I was told ” it might be OUT OF SKRILL SYSTEM and cannot be recovered”!!!!
• My email was not hacked/breached & I have strong passwords. As for Skrill password I have changed it 2 weeks ago, but solely Skrill account appeared to be hacked; How did the hacker/thief gained access to my account? Still unknown!!
• I have an updated Antivirus, & Deep Freeze application to protect hard drive integrity on my computer, so I’m 110% certain that my computer hasn’t been hacked!
• All my previous transactions in the past 90 days were from the same IP address, but yesterdays transactions were from different IP as I was told, Doesn’t that raise a flag of suspicious transactions subsequently ban my account temporarily (Paypal would have done that)??
• Since I’m VIP member and being victim of fraud I thought I was covered 100% against unauthorized transactions, unfortunately I was told: you are not qualify for “100% money back guarantee” I asked:” Why?” She said: “because you don’t have a token”, which btw no one from Skrill ever told me or emailed me about this extra security feature, I have argued on this particular issue with VIP rep. I asked her: “How much does cost for the token?” She said: ” It doesn’t cost you anything, in fact any VIP customer receive their first Token free of charge “, I said: ” Okay, no one in the right mind would reject a free extra security gadget/ item if he/she was offered one. Right?” She said:” I guess you are right & I see your point”. Additionally I said: “If I had have known about it I would have order it.” She said:” I will contact our marketing team to launch better marketing campaign on this issue, but as for your case we cannot apply 100% money back as it was your RESPONSIBILITY to protect your account by having a token” for the next 20 minutes of the telephone call was comparison on Skrill security measures/screening against Paypal, local banks…etc, I questioned their security measures for example: “Why don’t you have randomly security questions for withdrawal similar to Paypal?”, ” Why don’t you have withdrawal Verification Code SMS/Email notification?” you guys don’t have any of it, yet I’m held liable!! It was useless to chat further because at the end she said: ” I’m sorry to have DISAPPOINTED you, & we will take your suggestions into consideration” !!!! (She sounded like I have lost $38 only not $3,800)
I called them yesterday for updates & I was told not to call regarding this case as it has been handled by a different dept. (Complaint Dept) & you should receive a response within 8 weeks !!
I think these people are one of the worst CS I have ever dealt with, bad attitudes, careless, & cold hearted!
What should be my next course of action guys?
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Contact them via Twitter (@askskrill). Keep on sending them messages until you get your money back. That is what I did.
I have been calling them 2-3 times times daily ever since the incident occurred requesting updates so far negative responses, sent them 2 emails to: [email protected] no responses as of yet!
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File a complaint at http://www.financial-ombudsman.org.uk/consumer/complaints.htm . Finally I got my hard earned money back after I filed a complaint there.It took them 3 months to pay me back after making the withdrawal, which they say takes 5-7 days. Skrill was pissed off and were apologizing. for their fraud. Until you don”t file a complaint, they will not even bother to reply to your hundreds of emails.
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One of the Skrill victims suggested to contact them, so I have gotten in touch with Financial Ombudsman yesterday, & they were happy to accept my complaint; not only that, but the agent wrote to Skrill letting them know I have a formal complaint with them! hope that will shove the complaint directly under the noses of Skill’s executives & reimburse me immediately!
I think it’s a battle for our rights & I would like to take our stories to the UK media i.e Daily Mail, The Sun, I think Journalists would have tremendous interest to hear our stories, will highlights for example poor security system & how that effect us as members, careless CS and any other issues. I will be the first to report, Who is up for it? BTW I know it’s hard to get a reporter’s attention, but as the say ‘You never know until you try” What do you guys think?
After months of frustrating phone calls and messages on the SKRILL site , trying to recover back 2300 USD from my account, I finally did the same and lodged a formal complaint at the Ombudsman ( http://financial-ombudsman.org.uk/contact/ ). Within days I got my money back.
Hi,
u are not only one :( Soon U will get an answer from them :
Dear *********,
Thank you for contacting the Skrill Help Team.
Your account is currently locked due to a security audit. Your funds will be released 180 days after the date of the upload. In the meantime, any balance will remain in your account.
Thank you for choosing Skrill.
Kind regards,
Skrill Help Team
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Yesterday hacekrs robbed my skrill account.While i reading this forum i am staying without any hope to get money back.They made two transaction from my account.First was 420 euro and second was 81 euro.So they take all money on my account.Why didnt they left 50-100 euro.Why should they take all money,I dont know what to do…..i will contact them but like i sad i dont have any hope,I dont meet someone who have positive experience with skrill.All people i met have bad experience ;(
Hi RD
I felt for you. I really do! I’m also suffering from the curse of Skrill ‘customer service’ experience! After reading some of the posts here, I fear we’ve been conned left, right & center by a dubious company operating under a false pretense! We need to absolutely report this company to the police fraud department. I fear we’ve been duped i.e. the customers & the merchants who use this Skrill as a payment method on their sites.
My theory is that they work in an methodical, arranged system, i.e. customers who deposits large sums of money into their Skrill a/c could get hacked & get their money stolen, customers with small sums will get their a/c interrupted or blocked (like I am) from using the a/c so I’d have to either be unable to use Skrill a/c to make any payment or I’d have to withdraw the balance AND GET CHARGED for that privilege. I fear this is their way of eliminating the small a/cs (as they can’t play tricks with these ones) & focus on the a/cs with large sums of money in them. Skrill is dodgy to say the least. Their customer service is non-existence. Skrill needs to be investigated by the police authority pronto. I’m going to lodge a complaint with the FCA & will continue to spread the evil of this immoral company! Screw Skrill! Tell all your family & friends NEVER, EVER use this company.
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I have had nothing but trouble dealing with this company, nothing gets done and their responses to complaints are useless, or more recently, nonexistent. They are no longer responding to me and never solved my issue. I was unable to make any type of transaction at all. On the occasions I was able to set aside the time to call in, I got the same unfriendly guy who sounded like he was running things from the couch in his apartment…just terrible. I will be closing this account immediately and not bothering with them at all.
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Skrill is a lousy company who does not respond to tickets, updates of tickets, phonecalls.
They do not keep their promise, do not call back and have KEPT MY MONEY FOR WEEKS without me being able to withdraw BECAUSE THESE FUCKERS DONT WORK TOGETHER AND DONT COOPERATE AND COMMUNICATE.
Skrill is totally unreliable and unprofessional.
Skrill is a waste of time and a waste of money.
Skrill are a couple of crooks, bandidos.
I even get automatic email responders from Skrill saying that they dont know me while Im using my EMAIL ADDRESS REGISTERED @SKRILL.
How stupid can a company like Skrill be?
GIVE ME MY FUCKING MONEY!
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Hello Lex!
Is your case resolved?
I have the same problem! I have got an email that my account temporarily restricted because I have reached an activity limit.
I have to verify my personal details at [email protected].
I have sent the photo of my ID card and driving licence to this email address from my REGISTERED email address.
I got always the same automatic response that skrill dont know me!!!
What?? Why dont know me???
I have 1000 EU on my account and I cant withdraw it!
If somebody know what should I do please write me down. Its very imortant!!!
Thanks
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Contact them on twitter (@askskrill).
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Skrill.com is a fraud company. The rate of GBP to Pak rupee was 149 the day I transferred money into my account. At that day I transfer £48.89. They bloody stupid people gave me only 114.57 rate. This is bloody bullshit. 35 rupees per GBP difference. I want to sue this company, but unfortunately I can’t do anything. Please guys please DO NOT EVEN THINK about using this flawless service and please spread this message for a massive damage to repute of this company. I am uploading this message everywhere as a revenge.
I will be thankful
Regards,
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I made a bank transfer of EUR 10k from my companies bank account to my personal skrill account for an investment with my friend in serbia.
They basically blocked my account, didn’t put my money into my skrill account or refund it because my companies name and my skrill account name doesn’t match.
I did prove with notarized government documents that I’m authorised to use my companies money as I see fit.
What can I do to get my money back?, their customer service is simply awful.
Can someone please help me.
Thank you.
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$90 charged to my cc and I did not order anything at all. In face, I had never hears of this company. Fortunately my card company sent me an email reporting possible fraud so I was able to fix the problem quickly. Still a mystery how they got my number.
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Hello,
Same case with me. They made three unauthorized transactions. They took 2.030Euros. I called them within 5 minutes and I wrote an e-mail within 15 minutes. An arrogant guy kept saying that “the security team is notified”. At the end he told me that the money has left Skrill System (really how, since it tooks at least 2 day before they credit bank accounts). It was the first time I had money in my account, thus the hacker should have inside info about the amount held in my account.
Same happened to others in the last days (https://www.trustpilot.com/review/skrill.com) since too many complaints are published in the last days about unauthorized money transfers.
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They should not exist, wors expirence ever. I have been told after 10 times off calling ,,find another way to send the money to your family” they were constantly blocked my account after sendnig poor 10$ and finaly closed my account with email that i am fraud…terorist..stubit, and i have still money on my account, and they dont respond to me at all. WORST WORST EVER! VOID THIS STUPID COMPANY!
p.s my account was fully registred with id, ssn, proof of adress
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Hello,
My account at Skrill was hacked and I lost $11,400!!! I notice unauthorized transactions and notified Skrill immediately by phone, about an hour after that transaction was made, I sent them everything they asked and they didn’t help me. I got after 8 days an email where they saying that the money left their system and they can not assist further.
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I can not withdraw my money on Skrill :(
always shown this message : We are unable to process your payment at this point. Please try again using a different payment instrument.
For more details, please visit our help pages.
maybe anyone have same problem would you please let me know how to fix this.
i try complain to Skrill but never answer my problem
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I’m having the same problem as Trisno Sutjipto.
Skrill’s blocking message to me is: Balance payments are not allowed to this merchant.
They told me it was the merchants fault, so I tried all kinds of channels to find out what is going on & finally I saw the light after reading the complaints from Skrill’s many disgruntled customers.
I’d figured out this is Skrill’s way of removing those who do not pay or deposit large sums of money into their Skrill a/c. Skrill simply don’t want that kind (small money deposit) of customers b’cos Skrill is full of dirty practice gangsters. Report them to the police or large newspaper groups.
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WHY SKRILL?
WHY YOU STOLE MY MONEY?
2 Months ago I withdraw 20$ аnd recieved ALL in my bank account.
Everything was fine,
But 2 week ago I withdraw 35$
but recieved only 15$ WTF??? Skrill??? I contacted bank they say its have nothing to do with them.
I contacted Skrill week ago.
AND STILL NO ANSWEAR. They just took my money and now they ignore me.
It wouldnt be a big deal or something. just 20$.
But now I need to withdraw more money from my skrill account… And I am simply scared to do it…
Try to avoid Skrill!!!
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Stole my money and just ignored my emails and calls. My money was transferred to something called IQoption, I did not authorize it. Was robbed!!!
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I’ve been trying to get my money back. But in the end they blocked my account and told me there is nothing they can do. We sent them my passport documents but they never responded to it. This company is terrible, DON’T Ever trust them. I am desperet I don’t know what to do to get my money back. Who should I turn to :( ? Isn’t there any costumer safety policy or someone who can help to deal with this problem?
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DON”T USE SKRILL IF U NEED TO SAVE UR MONEY.
My Account was hacked today and low $514 and i reported the issue. They asked me to do all re-verification, change passwords and even all the emails.. Quite a nice way to say that u change all your identities..
They even closed my ticket without saying what will happen to the $514 which i lost.. When i tried to call and ask the customer service responded saying the matter is escalated.. Does Anymore escalate anything after closing the ticket?
Its a total fake..i have a feeling that they are invoiced in such hacking and clearly targeting clients whose accounts are not much in use.
when i tried to talk more to the customer service representative, he arrogantly smashed the phone on my face. A simple way to say go to hell.
DON”T USE SKRILL IF U NEED TO SAVE UR MONEY.
Im planning to close it and never use again.
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This company stole from me. I am not a Skrill merchant or customer. There was a vendor that I sometimes shop with that has used them to process payments which is how they have my information. I contacted them about the charge and they gave me a story about how the charge was done through another vendor and then refused to give me any information on the transaction. Because these charges always show up with the vendor name on my statement and this time it did not, I am certain it was Skrill that stole the funds. I have also seen other complaints of a similar nature about them.
DO NOT DO BUSINESS WITH THEM AND DO REPORT ANY FRAUDULENT OR UNSCRUPULOUS INTERACTIONS YOU HAVE WITH THEM.
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I’ve uploaded money to my Skrill account and then i tried to withdraw the money, but they’ve blocked the account. I’ve contact them many times and opened many cases, but i received nothing (they said it’s duplicated), i’ve also tried to send them money, but it’s not working…. it’s been 3 months and i’m still waiting!!!!!!
Same here. Skrill.com is a fraud company. It takes seconds to credit money to skrill from your card, but takes ages – min 20-30 days (in some cases, you never get the money). No customer support, no replies to your email. They ask for hundreds of documents for verification. FUCKING Skrill.
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Stay away from this service and website.
Huge fees. Customer service is rubbish.
Would not recommend to anybody.
Must not be trusted
Don’t ever trust that company!!!
I got screwed up by a person and I reported the fraud to the company Skrill but they never gave me a satisfying response. I got that following statement: “The matter has been handled by our security department accordingly.” I called their customer service and told them that I’m not happy with their weak feedback. I asked a simple question “If the person is blocked in their system so that he can’t screw up other people anymore?” and the customer service clerk wasn’t willing to answer my question properly. All the time the person dodged my question. That is a simple yes or no question and answers like “The matter has been handled by our security department accordingly.” keep them in a grey zone and that matters to me. As a fraud victim I would like to know definitely if that person is still able to harm other people or not. Losing 100 pounds is painful seeing how the company handles fraud issues hurts 100 times more. Their business is about clarity as well as trust and for that reason I wanted my concern sorted out very clearly. I asked them once more via email whether their company has taken action against this person so that he isn’t able to betray and harm other people anymore, YES or NO? Zero response!!! You can’t trust that company. A big warning!!! Don’t ever use that company!!!
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After months of fruitless email exchanges and phone calls my frustration at being unable to use or get back some 2000 USD I had on the account I finally filed an official complaint at the Financial Ombudsman Service in London ( http://www.financial-ombudsman.org.uk/consumer/complaints.htm ) . This really helped because they contacted SKRILL about my complaint whereupon I finally received my money back with a letter of excuse from a pay service I shall never use again.
Thanks for the Financial Ombudsman Complaint info. I just filed a complaint as I too have seemingly been jipped! At least my issue is only over $65 but still no movement with customer resolution in the last 48 hours and worse still my Skrill is INACTIVE after sending a scan of my passport and home utility bill! Of course had I known upfront about the delays and inconveniences, I would NOT have registered let alone sent money to an account I can’t even use! THE WORST!
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Skrill has terrible services and extremely frustrating to go through. I called them to verify my account, replied to their email with the required documents. They emailed back saying my case was “Resolved”. I tried to upload funds to my account, the Bank Transfer (ACH) was still out of service. I called them again and the same trash agent kept saying I did not send my documents. If I didn’t send them, then why the eff would it be “Resolved”. He said that a new email was sent and asked me to send them again. I sent them the documents again and it was “Resolved” again. Tried to add funds again, but it was still out of service. I called them and the same incompetent agent reply with the same response, “Please send your documents to the email we sent you!” , with a rude attitude and abruptly hung up on me. I thought I was a calm person, but after this event has happened to me, I was tremendously mad. I’ve never experience such a rude customer server agent yelling at me.
Overall, I really don’t like this company. I don’t know how they train and hire their employees, but one thing I do know is that the system they got running is terrible. Their OWN upload section on Contact Us doesn’t even work. I would rather stick with Paypal, this is a piece of donkey dung company.
Something similar happened to me, I sent the documents and after almost 10 days the ticket was closed, no answer, my account continues unverified, a waste of time, I’ll break their prepaid card.
I am having the same issues with Skrill, so far everything inside me is screaming that I should get out while I can .
I will stick with Paypal and Venmo. Thanks for nothing , Skrill.
I do not even received my card, I paid 10€ for nothing, it seems that we let ourselves be surprised by the modern design of the website, at least for me, I thought that paypal was crap, but seems I’m wrong if compared to other alternatives.
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I have €20 000 on my Skrill account which is being held captive by them.
I have called them 5 times and emailed them 4 times.
Emails are 100% ignored and phone support just says that they don’t deal with this.
It’s supposed to be a “Security audit”.
what is everyone talking about that they cannot reach skrill? I click contact on their site and clicked call and got their usa phone number, called them and was able to speak to someone. I have a new account and just sent in verification today and they said by tomorrow they will contact me back, so we will see. But i was able to contact them!
You are a new user so yopu have not had any transactions using their service. When you get a payment try and take all of the money out of your account and see what happens. If you readd all of the reviews on the many websites you will see that there are more people who hate them then like them. Try and do a small transaction , getting paid just a small amount and see what happens.
I had a few transactions and will no longer use them. I would advise using another service, or better yet don’t even do a 1st transaction.
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Recently use their service, well they did reply my email. still they service is like shit. I transfer my money from their side to my local bank. yet same issue where after 2-5 days of transaction. my money no where to be seen. n i saw an amount is transfer back to my account, but it is not the exact amount as it used to be. If it being charged with 2-5usd as the usual transaction fees, it is still acceptable, but this fees is charged over 100usd. this is their reply
Dear jaysen low,
Thank you for your reply.
We would like to confirm that we have verified your identity and the credit/debit card registered.
In addition to your query, please be informed that the reason for the less funds received is that your attempted withdrawal was processed as an international one. Due to this fact intermediate banks are involved and they apply fees beyond our control.
Hope you find this information useful. If you have any other questions, feel free to get in touch at any time.
Have in mind that if we do not receive any update from you, in the next 48 hours, the case will be closed automatically.
Kind regards,
Dimitar
Skrill Help Team
I called my bank regarding this issue and they say no such transaction attempt incurred on the timeframe given, and yet i was charged. and i asked them what 3rd party they use before send to my local account and no such reply. what ridiculous reason is this. Previously i was payoneer at most international transfer also 10usd+.. Skrill is a pure scam and i still havent reply my money yet.
DO NOT USE THIS SERVICE!
They are scammers… I have $3000 USD waiting there and they won’t let me take them out. I tried to contacted in any way possible but they just go around the situation without a concrete solution.
There is many other ways without risking your business.
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The worst customer service, the representatives were giving me the “run around”. I was trying to open a business account, they took all of the information and I have been waiting for 3 weeks for them to verify my account. I decided to close the account and not deal with these unprofessional.
The most annoying and difficult company I have ever attempted to work with. NEVER again!
an amount of 1363 USD from my forex broker account reached in my bank account only 1170USD
the amount has been transferred from USD to AED by SKrill (they applied 4% charges i dont know why my acount in AED) and then when i requested wire transfer to my bank the did the transfer from AED to EURO to AED again tell it reach in my account 1170 , 200 usd charges OMG
cant believe this
not to mention their bad customer service and they never replay to any mail
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I swear with my life that skrill is a piece of junk! I thought things will change when the renamed from moneybookers to new brand SKRILL. but wrong! it’s even worse!
Difficult to use
No fraud screening
Need a lot of documents to make your account active
Almost no support, tickets will get no reply or very very long time days weeks!
High handling fees,no competitiveness at all.
And there is hidden monthly fees! There is no monthly fees in my account a few years ago and i’m using Skrill from a partner which means no monthly fees. They changed this and applied monthly fee to my account which to me is 100% scam! I lost USD50 already!
Stay away from this scam as soonest as you can!
Fuck skrill!
If you value your money do not use this service no matter what. There is a clear difference between a service that is slow and difficult and SKRILL which seems to be an outright online scam. They will continuously ask you to send documents which they have already received to delay paying you for months and months. After a while you tend to just give up seeing as there is no policing these kind of websites which is a joke in its own right.
Once again, if you want your money to be stolen by a company, use Skrill
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I wanted Skrill to be good, but they’re not, I would have to recommend you to AVOID them. Appalling response time to ANY query, support staff who know less about their own systems than I do simply after reading their docs and writing a simple implementation. Absurd account reserves and holding periods for large percentiles of all transactions. Borders on being a scam.
ACH is still not working! I don’t think they will ever fix that. So now you have to pay 3% fee on top of 1% transfer fee. Hate them.
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This is the third day of waiting for a credit card verification button to appear on my skrill account. I did not give them a cell phone number for verification, as this was not needed/not requested. Skrill has not replied to any of my inquiries. I told the merchant who insisted I use them to discontinue business with them. They are costing the vendor thousands in losses daily because they cannot get their *&^% together. Terrible, lazy, wasteful.
Very bad company. Unreachable. I have been told to submit verification document to verify my address. After the submission, no response for skrill. I have email to them hundred times, still no response. And leave message at their support link, also no response.
I have not ever met such terrible service company.
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Bad-Bad- Bad. I have written them several time about receiving withdrawals. The have never responded. They have no phone number.They have never answered my complaints and it take 5 days to get my money. It has been five days and still no money in my account. Terrible company.
I have sent a deposit from my bank to Skrill account and the deposit has been frozen as a 3rd party deposit even though it was send from my bank account. Skrill requested copy of bank statement which I provided but after 15 days and tons of e-mails and calls nothing except “Payment Department will notify you”…. seem that Payment Department has just one employee who is blind or stupid.
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Since over 6 months the 2000 USD deposit was frozen and I could neither pay online nor use my skill credit card. Numerous online complaints, emails and telephone calls did not help. Several times I sent them proof of residence, utility bills, all to no avail. The recently changed telephone number +44 203 3032526 gets you voicemail requesting to leave a message instead of a living person for advice. I believe it is a scam system.
My father told me he had his money transferred from his skrill account to his anz bank account but there was no money being deposited in his anz bank. It’s been over a week now and the anz bank still has not received the transfer. What da..hell!
any tips or advice will be much appreciated
regards
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Skrill is the worst I’ve ever seen. Their site has unclear instruction that I though my account has been fully verified. They didn’t tell me or have a clear warning that my living home address was not verified yet. I didn’t realize that until I’m trying to send money to others, I found my credit card has been limited. I sent them message with address proof via their contact form 3 days ago, however I still didn’t get any response from them. They never give me any confirmation email with reference number like Paypal or Neteller do. I’ll never know if they really received my message. The worst so far.
I withdrawn 86$ from Elance this month via Skrill but I tried to withdraw them till now my account is blocked and I can not withdraw the money. Avoid scamers like Skrill.
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When you submit funds upload from you bank account, money is taken next business day, and funds are available in 10 business days. They are using your money, and making you pay with you debit/credit card where there is 3% fee just for uploading. Terible service.
I opened an account with them on February 29th, and asked for card verification the same day.
The amount was indeed debited from my bank account, but the code on my statement was rejected by the skrill website.
I’ve sent them several messages to date, with a picture of the bank statement, but they have not bothered replying.
Now I’m stuck with an unverified card AND they took my money.
Sorry you’ve had the misfortune to come in contact with this useless company. I had the same experience as you except my cards were verified within minutes. After that they locked the account. The only way I could get any support in the end was to call them on Skype. You’ll have to call them. (I was polite but the people on the other end sound drained and pissed off.)
They told me all my ID had to uploaded within PDFs. Well, why didn’t they say that on the website? So I uploaded my IDs again in PDF format. I called them again and they said I’ll receive an update in 24 hours. I received an update within half an hour saying the account would be terminated and money refunded. They “found reasonable grounds to discontinue” business. I have no idea what they are talking about.
However, this was a good result because I was going to close the account anyway. I’ve never dealt with a company that has zero interest in customers like this. Will never deal with them again.
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Terrible. I wouldn’t recommend this company at all. Skrill has not responded to any support questions. All I got was a security message saying my account had been locked and asking for ID, which I sent long ago. My account is still locked and I am just being completely ignored. Avoid this company. Ebay should not be advertising Skrill as an option because it is simply not an option. You just can’t use it or get any response. As soon as I can get the account unlocked I’ll be closing it.
Worst experience ever: Skrill customer service is usually pretty good, but they become entirely unresponsive as soon as you want to pay out larger amounts (5-figure).
I had a minor problem, and sent them 5 e-mails (first: 2 months ago, last: 3 weeks ago), and I got only one answer: a standard reply that wasn’t of any help.
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I withdraw my money from them directly to my bank account on 09/02/2015 it’s now 20/02/2015 and I am still haven’t received a dime
beware this company is not reliable at all, I have seen many people complained about these bastards
they seem to be scam, never trade with them
Skrill is having seriuos financial problems and has ceased making withdrawals to many merchant accounts including me. I actually have 1046.06 USD in my skrill account and I ordered to transfer the money to my bank account in the USA and they just said that due to technical issues are unable to carry out the withdrawal, so I have searched on line and found this article that explain why of the delay.
http://leaprate.com/2015/01/skrill-begins-lifting-restrictions-on-forex-broker-merchant-accounts-leaprate-exclusive/
So please do not use skrill until this matter is solved
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I tried to use skrill for bitcoin purchases. Was told I needed to actually sign up on their site. ( I somehow went through them to enter an account at Virwox.) I could not set up a password with them with out sending a copy of a document such as drivers license. I not about to do that online.
I uploaded money to my Skrill account yesterday to purchase bitcoins through Virwox, and every time I try to deposit money from Skrill to Virwox I get a transaction declined error even though it clearly shows a balance in my Skrill account. I’ve contacted Skrill through Twitter/Facebook and email and I get a response back that my account has had all the limitations lifted but I have to wait 24 hours to try the transaction again. I’m getting concerned that I’ll never be able to use that balance.
Skrill UK is a fraud, I have £2,000 in their account and they are retaining my money. I have sent them bills proofing my address and they are still not veryfing my account and not releasing the money. I called 5 times and they always find an excuse. I am going to fill a complaint with FCA ( financial conduct authority) they are FCA regulated, so I assume that FCA will do something about this.
did this work? they wont let me withdraw my money
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Scam. I transferred money through Skrill and never got the item. When i called costumer service they said they can’t do anything. The guy on the phone was very rude and end up hanging up on me.
Five months ago I transferred 400$ from my odesk account to skrill and I still have no access to that money. it is saying I have to verify my account. I sent them the copy of my driving license and utility bill as a proof of my address but I never get back any answer from them. they are not responding at all. can anyone pls help me how can i get back my money?
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I wanted to send money to my wifes cousin in Reunion, a French Island in the Indian Ocean. Officially this place is part of France and so it is part of the European Union as well. She “got” the money (the fees were as decribed in the website, not cheap, but they sounded reasonable according to the fast way to make the transfer) and an e-mail with a link to open an account for Skrill. She opened the account, the money was there.
BUT she did not get any chance to withdraw the money. It was not working with her bank account, the Skrill Card never came and finally (after about six weeks of unsuccesful attempts to get the money) she was forced to send the money back to me. I received it, after reading this page I withdrew everything of my skrill-account with a total loss of 33 EUR. THAT is a bit more than acccording to their webpage – for nothing. THEY did not do what they had told to do so it would be reasonable to repay my costs. THEY did not react to any attempts of making contact. That is not according to European law, so I will try to speak with my lawyer in order to get back what is mine. May be this will cost more than I will get back, but I can afford it and it is simply not my way to let robbers get away with my money.
I just got an e-mail from Skrill. My account will be charged because of inactivity, and I can respond through their support center. And there is no such thing at their site!
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this is the worst site ever. DO NOT use.
they have no contact email or better ways of getting in touch withthem
i have had no answers as to why they froze my account.
i have 100$ on it and cannot get it out
Just receive a payment from those scammers. The amount was $82 on my account, and the system tells that the charge is $4 so “transferred $78” was in the report. But I was wondered received $58. I wrote a help request via help service of skrill, but during TWO WEEKS they didn’t answered me. Finally I got a detail report from my bank, and found that “Sender’s Charges $20”.
So that bandits charged me finally $24 from the payment $82. Avoid that scammers, it is unfair business. My skrill id is 4095361.
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I believe Skrill has serious issues.
I had loaded my account just 2 days ago with 200 Swiss Francs.. so I could have some funds for work and get some extensions for my sites. I make 1 single purchase for 26 Swiss Francs, and suddenly the next morning I have only 82 Swiss Francs in my account! Skrill has automated transfers without my authorization. The statement says that I had taken money out from ATM and made purchase at a shop at 1 in the morning. Even though no Swiss shops are open at 1 am. and I never made an ATM transfer!… Now expecting a day of work, I am burdened with going to the banks and the police to sort this out. Writing any mails have been unsuccessful, Skrill will not respond!?
I am never using Skrill again after this!
THES ARE STEALING MONEY FROM IT’S USERS AND JUST CREATING SERIOUS HASSELS!
BEWARE OF SKRILL!!!!!! IT IS THE WORST!!!!
To have money taken out of my account for no reason, and then to have not responded is absolutely criminal în my view!
They are skimming money out of accounts.. and making Prepaid credit Card transfers without prior authorization from the user.
BE CAREFULL!!!
DO NOT KEEP MONEY ON SKRILL WITH A CREDIT CARD!!!!
I have now lost 92 Swiss Francs.. and also have confirmed that these transactions never took place with the bank. I was asleep at the time SKRILL stole my money! and the shops were closed at the time they say I had made a transfer. I also noticed that the same transfers they charge me for are transfers I had made and completed for about 3 weeks!
Now that the account is full again.. it has repeated those transfers from 3 weeks ago, now 2 times over! Yet these new trabnsferws were never made!!!! I really needed that money to work.. and I spent the entire day trying to resolve this issue.. costing me well over the 92 swiss francs that SKRILL has stollen!
Now I have been forced to take the remainding funds out of my account and must cancel my card and skrill account as a result. 92 Francs gone?… a whole days work gone…. and just stress!
FORGET ABOUT SKRILL!!!
IF YOU NEED SECURITY FOR ONLINE PAYMENST.. STICK WITH PAYPAL!!!!!!
I dont even really care about the 92 swiss francs.. it is just that whole day of work lost, and now I cannot trust SKRILL at all. Skimming and scamming money out of people! Ruining their lives as well ;( This company should be banned, boycotted, and sued!
Excuse me. I used to love SKRILL! and would have only positive things to say… BUT now my money has been stollen, and I have written over 5 mails.. with absolutely no response.. and money still gone.. I must give up at SKRILL.
THIS IS CRIMINAL WHAT THEY DO!
BEWARE BEWARE BEWARE!!!!
Cheers, Luke
This company is biggest online payment solution scam ever!. They are stealing thousands of dollars everyday from peoples. They support gambling and also they gamble with their customers account and balances.. They charged me more then actual amount from my card and also showed actual amount in transaction of skrill but in my bank it showed that they charged me more.. WHAT A GREEDY F*** < (SLANG Word! GUESS YOUR SELF SKRILL)
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I used the service under the Moneybookers brand many years without any problem.
Never used my account after it became Skrill. Now I wanted to close my account, but I found out that *it is not possible*: the only link provided for doing it crashes every time. No reply from Support via email or Twitter.
This company posted 3 charges to my account, that I never authorized.
When I called the 800 number, the representative was unprofessional, not able to give an answer, was just lying,
said he cant find my name. There are criminal activities and theft is being conducted by this company.
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29, August from my Skrill account were stolen money. I wrote a letter to support in 10 minutes after transactions were made. I didn’t get answer on it. I wrote messages to support for cancelling these transactions each day but haven’t received any answer.
It’s not normall work of serious company
Skrill.com is the on of the worst online service I have ever seen until now.
You can test it your self.
* Create a new account. after signing in , You can’t see any generic way to seek their customer support.
* All users complaints are handled “Contact-Us” page. ( even though we are signed in )
* Not *response* even after complaining 3-4 times.
* Error messages won’t tell you anything about details and personally, I couldn’t find *any* way to find the details of error occurred during transaction.
For my good luck My deposit is only $30 as it was test attempt. Hope it will help you all
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I have a complaint too,
I used to be frequent moneybookers user when playing poker online. But haven’t used skrill for the last 2-3 years at all. My skrill account was in Euros.
I received some money – around 120 USD in one casino and needed to withdraw them so I used my skrill.
It took some time to receive it, then skrill applied merchant fees suddenly which took about 12 USD of 120 USD received – I sent the money to my bank account which is in USD. It was on 20 Aug !
Money still not received, support only replyed that they contacted the deparment in charge and will contact me later.
In their terms – bank withdrawal takes 2-5 days, not 7 or 10 !
Im very dissapointed on the fact that once a very good e-purse Moneybookers became Lame and useless considering the below zero service and 10% fees !
RIP Moneybookers
Skrill is totally useless. The quality of service is non-existent. Every time you need support, you must call them to make sure the email your send their so called support reaches its destination point. I have made numerous calls and its taken me over two months time to try and figure out their ‘suspension’ thing. But alas, no explanation and no reason for suspension was given. I regret ever turning to use this company for anything related to finances, as well as sharing my personal information with them. Don’t rely on chance! Learn from our mistakes! Don’t trust these so called ‘bankers’ and most of all don’t trust SKRILL!!!!!
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Just yesterday I was on the Skrill website trying to make an account. They wouldn’t let me get past the adding of the bank account or credit card info unless I got verified. Before clicking on the link it says that you have 20 minutes to answer the questions to get verified. So I clicked on the link thinking it was a short questionnaire to verify my existence on the planet. In other words, I thought they would only need a bank account info and SSN. Not so with Skrill. It wasn’t a questionnaire at all. No, it was a demand for me to upload a copy of a driver’s license/passport and utility bill. Well I guess I’m out of luck because I couldn’t upload this info in the short allotted time. The website says that if you can’t get this uploaded within 20 minutes then you don’t get a second chance. I guess I’ll stick with Paypal and maybe try Dwolla.
I wish I had read the reviews about skrill before using them for some overseas web development payments. I first tried to fund my account using credit cards and then debit cards. My Chase credit card was denied for no reason. I called Chase and they told me it was because Skrill didn’t send the correct mailing address associated with the card. I verified with the Skrill backend my address was correct, but the payments still failed. After the Skrill Customer Service agent on the phone asked me to try 3 times that all failed, they froze my account for 24 hours. Skrill Customer service could not unlock my account even though they caused it.
So I tried depositing money via Bank Transfer ACH. I started the deposit 6/29 and the money left my account 7/1. Their website states 3-5 business days. After the money still wasn’t there after 7 business days, they said that was normal and to check the next day. After 2 emails and 5 phone calls to support, the money finally showed up 9 BUSINESS DAYS later. This mistake severely delayed my project and locked up $500 of my cash.
I transferred the money to my developer and closed my account. I’ll stick to Odesk and Paypal from now on.
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I have very bad experience last month. check it
I have made withdrawal on 06/05/2014 with amount of $541 to my Bank Account. Yesterday i can receive $510 dollar but i request from skrill was $541 . can i know that where the remaining $31 goes. the proof of my bank receipt of receiving and my skrill account statement is attached. please find pictures from the links
Skrill Account : [sensitive information redacted]
Bank Receipt : [sensitive information redacted]
Thanks
Skrill is a company which turned from a legal business to pure fraud. I have been registered on moneybookers.com since 2011 and had 2 money transfers for 100-150 usd each in 2011 and 2012, both were processed normally after I have verified my visa card. Recently I got another transfer and when I tried to withdraw it to my verified card, everything seemed to go normally, but then I received the following email with “ticket” number attached :
Dear Andrey Aleksanyants,
We would like to inform you that your account is temporarily suspended for payments following a routine security audit.
In order to lift the restrictions imposed on your account, please comply with the following requests:
1. For what purpose are you using your Skrill account?
2. Provide the following documents:
– A full colour copy of a valid, official identification document; such as your international passport (double page), national identity card or drivers licence (front and back). This is required in order for us to verify your identity.
– A copy of a paper utility bill (Gas Bill/Electricity Bill) or bank statement issued in the last three months clearly displaying your name and address that has been received at the registered postal address detailed on your Skrill account. This is required in order for us to verify your address.
The required documents/information should be sent via email to [email protected].
Please accept our apologies for any possible inconvenience, however Skrill must adhere to strict security standards which are there to protect your account privacy. Please be aware that your account will remain frozen until you comply with this request.
As requested, I have answered that email with scans of documents attached, but neither received any automated confirmation, nor got a human response. After that I tried to submit my request via online help form – again, there was NOTHING in return, like any email they get is automatically moved to trash without opening it. Now I am more than sure that Skrill completely turned to fraud because of the following:
1. There is no ticket system which could be accessed by users to check the status of submitted requests, their online help is just a decoration with nothing inside.
2. After you get your account blocked, there is nothing within your profile which could warn you about that, as well as there is no workaround provided via link or something else. When you try to withdraw any amount from your balance, you get a “birth date” validation which fails on the next step to make you thinking there is a wrong date specified when you have created your account, but in fact, this is just a deceptive behaviour of their fraudulent system! Really, I do not know any legal service provider using any of the trickes I have described, instead, they all have everything necessary for users to add missing data, correct mistakes if any, and the most important, SEE THEIR REQUESTS IN PROCESS!
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Moneybookers customer service is lower than 0. I created a case open 35 days ago and called them 10+ times. But still they don’t have any update. they want same file again and again so that they can kill time and hesitated customer. I want to complain about moneybookers to international court. Anyone know where to make complain ?
I have used Skrill for the past 9 months. I have never been more frustrated than what I have been with this Shonky Company. I sent over 40 emails and opened over 45 cases to try and get some help to reset my verification page only to their support staff either close the cases without fixing anything and the best one is their Support staff and so called help, who deemed the cases I had opened were RESOLVED. What a joke?? They resolved nothing. They are a hopeless company that won’t allow customers to use their own money. AVOID THIS SHONKY SITE AT ALL COSTS. They are hopeless and they don’t actually listen/read your complaints or reply to your inquiries for days. I have been trying to deposit to my normal gaming sites for the past month, but ever time I have tried I get messages saying I have to verify my documents. So I tried to verify my account and the verifying page has a permanent message saying that my document couldn’t be read and to verify them again. This is where my problem started. I have requested them to reset my verifying page but my requests appear to have fallen on deaf ears. I want to play my gaming site but Skrill is taking their jolly time verifying my account. I have done nothing except send emails and complain to the so called customer service email address as well as, open several cases only to have the stupid customer service operators who I believe don’t actually read your concerns, take it upon themselves to put a resolve on the case you open but nothing has ever been resolved – Yet!!!
(I;m still living in hope ) lol
Bottomline is DON;T USE THEIR PATHETIC SITE AT ALL. You will only be left Frustrated and feeling angry because of their stupidity and incompetence as well as falsely holding your funds Its just not worth the energy. I really hope the authorities close them down as soon as possible. They take all the fun out of something that you should have enjoyment doing. I hope no one else goes thru the crap I have.
Thank you for listening. Cheers Erica RobertsWood
Money Bookers (now “Skrill.com”) may be one of the worst financial institutions I have ever dealt with. Their “Security Department” never trusted who I said I was, even after providing a color copy of both sides of my driver’s license, and a copy of my electric & gas utility bill with my home address. And I had to provide this TWICE to them, because they lost track of my first submission. What is practically criminal, is that I received a payment from a client that they froze in my account for over three weeks, while we went back and forth with this “Security” issue… with their final determination being to CLOSE my account, with no appeal. They notified me that they had refunded my client his money. Four days later, I check with the client to make sure he got his money back — he hasn’t. No surprise. I hope that the FDIC and/or FTC shuts down this shady operation.
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I am part of a company that does mystery shopping and my payment goes to Skrill (no choice unfortunately.) In the past, I was able to get my money transferred to my bank account without much issues. For my recent payment, I have raised multiple tickets in order to resolve whatever issue they think there is (I’m getting a rejection on withdrawal no matter what I used, whether bank transfer, debit card etc). I also called their support team and followed the instructions to the letter such as registering a new email address, changing my password, sending them an email from the new email address etc. Until now, I am still unable to make a withdrawal. I’ve tried to send an email to the person who handled my complaint but nothing, no response at all.
I have used MB since about 2004. In the beginning they were slow in replying to email, but it worked pretty nicely. Problems started when they switched to the Skrill name. They are dilettantes, unreliable and not cooperative when help is needed. A deposit made from my bank a couple of months ago went well. A deposit made in December 2013 did not show up. I contacted them, told them the amount I had transferred, on what date and to which bank. MB did not care. MB asked to which account I had transferred, from which bank, what amount, in what name, what date. They did nothing on their own. I am still waiting.
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HOAX! I have used Skrill for one year, for very small sums first, but this summer I lost my normal credit card and had to use Skrill to purchase goods for my business. I transferred 1000€ from my own account but the money didn’t arrive for a couple of weeks. When I called, the explanation was something like I am a business owner (so?) and my own bank account was not verified. It took another week and several requests before I received the noney. The account statement shows that the transfer was made on 24.6., but I received the money around 10.7.
Another problem: I instructed a money refund from my electricity company to Skrill account. They made the transfer but Skrill is still holding the money because “they did not use the reference number”. I heard that third party payments are not allowed, but Skrill will make an exeption THIS TIME, as long as I get the electricity company to give more payment details, to the payment that Skrill already found!
Third, and biggest problem: Skrill is holding more than 600 € of my supplier’s money at the moment. I made the purchase on the Internet 10 days ago. I received the goods, but the seller is still missing their money! The sum is reserved from my account, though. That’s clear that I will not be able to buy more merchandise if Skrill won’t transfer the money.
It makes me think just like Michael, that they are waiting for nice larger sums that they can suspend for some made-up reasons and lend it, invest it or something, without permission, for free.
I had bad experiences with Skrill, they just said the money I transferred didn’t arrive at their account. I am going to close the account with them, thank god it was just a small amount of money. Don’t use them!!!!
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A Excelant company to deal with.
I paid for good via SKRILLfrom a company based in Hong Kong, (Simply Electronics), unfortunatly the goods never arrived even after many phone calls and Emails, I requesting a full refund from Simply Electronics but it fell on deaf ears for well over 30 days.
I contacted SKRILL just ONCE with my complaint about Simply Electronics none delivery of the goods and 5 days later I was informed by SKRILL that I would be given a full refund within 7 working days. What a result. If only Simply Electronics could be as slick as SKRILL then they would not have as many complaints agains them.
Simply Electronics need to take a leaf out of SKRILL’s book on customer service, which is excellent.
Thank you SKRILL if ever I have need your services again I now know that I can use them with complete confidence.
Chris Humphreys
UK
I used Skrill 2 years. I did not break any rules, but they stole 150 euro from my account and closed it without any explanation. Just because they have so decided.
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I myself am not a vender but rather an End User. And I have to say that Skrill uses unreasonable account verification methods that are also unreliable. To verify your credit/debit card with them it sends a text to your phone with a verification code. At first his sound OK but let us take a better look at this. The text in question is actually comes from an automated system in Great Britain which required your phone to have International texting on your plan to be able to accept it. Also as with most automated texting systems there are unsupported carriers. SMS messaging also has known problems with “dropped” texts on top of the other issues. Their customer service response is a robotic monkey of an employee reading from a script, yes a script, giving the same exact speech and options every time I call. The options that their customer service offers: Activate the proper services on my phone or find one that has those services, OR give them my direct bank account information and permission to take from my personal account so they can pull payments directly. Why do I have to meet these unreasonable demands just to get some service? I can only imagine that the venders using this service are not getting the max amount of paying customers as they can.
I have had a moneybookers/skrill account for 1 year and so far cannot complain. I have read about larger amounts being withheld etc but then every user needs to take care and follow the steps provided to ensure that their accounts can receive the larger amounts. Verifying the address is great step to get an increased account limit.
Hi Philip,
In order to authenticate your testimonial, please reply to this comment with your business name and location. Thanks!
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WARNING! Do NOT deposit too much money on your Skrill account! Skrill is following strange business tactics. They have been a ver very excellent alternative to paypal for our onlineshop for nearly 3 years. But then last xmas when our turnaround was pretty hefty suddenly when our account hit the the sum of 5700 eur they suddenly froze it for audit. and all they say is to be patient whilst they are doing their audit. we’ve been trying to call and email them but they were not able to give us a reasonable explanation for freezing our money. now it is more than 3 months ago and they are still sitting on our 5700 eur.
It feels like they are waiting for a nice ammount of money and then suddenly freeze it in order to play around with it somewhere else. we are just talkin to our lawyers and will try to involve police and interpol as we are located in germany. in my opinion it’s impossible that a so called bank can freeze money for such a long time without giving a good reason. we are not selling any drugs or medicals, we just deal ordinary electronics.