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Tell us about your experience with Skrill in the comment section below.
(855) 719-2087Company Overview
Skrill, formerly operating under the name of Moneybookers USA, is an online payment and money transfer service headquartered in New York City and London. Launched in 2008 but originally incorporated in England in 2001, the company functions as an international PayPal-style service for U.S. and European users. This makes it popular among merchants who require multi-currency payment processing. Additionally, Skrill also allows auction payments via eBay and appears to provide merchant accounts.
Skrill Payment Processing
Like other online person-to-person payment companies, Skrill offers payment processing for all major credit and debit cards. Skrill payments can be sent through their app or their website. You can also hold funds in a Skrill digital wallet, and they even offer a physical Skrill card to use the money stored in your Skrill wallet.
Is Skrill Holding Your Funds Right Now?
Hundreds of merchants have had their payments frozen by Skrill. If you’re one of them, then you might find these resources helpful:
- How To Make Your Payment Processor Release Your Money
- How to Fight Chargebacks
- Best Merchant Accounts for Hard-To-Place Business Types
Location & Ownership
Skrill/Moneybookers USA is owned by Paysafe Group and operates a London headquarters at Floor 27, 25 Canada Square, London E14 5LQ, United Kingdom, and a New York headquarters at 61 Broadway, Suite 1603, New York, New York 10006. Joel Leonoff is the president and CEO of Skrill.
Video Summary
Table of Contents
- Costs & Contract: Offers pay-as-you-go pricing with no early termination fees and…
- Complaints & Service: Has received more than 450 public complaints regarding…
- BBB Rating: Has a “B+” rating with the Better Business Bureau and has received 88 complaints and 10 reviews in regards to…
- Sales & Marketing: Does not hire independent sales agents but has received some complaints about its…
Should You Trust Skrill?
Lawsuits, Reviews & Complaints
Complaint Summary
|
Total Online Complaints
450+
|
Live Customer Support
No
|
Most Common Complaint
Fund Holds
|
Frozen Funds and Slow Service
We are currently able to locate over 450 public Skrill complaints on this and other websites, many of which accuse the company of being a scam or a ripoff. Most of the complaints cite frozen accounts, withheld funds, unauthorized and fraudulent charges, poor or unreachable customer service, and deceptive selling practices by Skrill users. Some of these complaints have been posted by personal users who use Skrill as a mobile app for sending money to people, but most of them were written by merchants. In general, merchants are suspicious of lengthy and excessive fund withholding by Skrill, particularly in conjunction with the excessive identity verification process required by the company.
Skrill Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Skrill. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Skrill Customer Service Options
Skrill merchants have access to phone and email support but many complaints have arisen regarding the company’s customer service quality. In addition, many merchants have reported that they were unable to reach anyone at Skrill for days on end. In many cases, merchant complaints received rebuttals from Skrill that confirmed that the merchants were in violation of Skrill’s terms of use, but the manner in which Skrill communicated with these merchants appears to be a major source of frustration at this time. We cannot assign Skrill a favorable rating in this category given the large number of complaints that mention long-term fund-holds and zero communication from the company.
Is the BBB Rating for Skrill Accurate?
Better Business Bureau Profile
BBB Summary
|
Product & Service Complaints
16
|
Billing & Collection Complaints
0
|
Advertising & Sales Complaints
0
|
|
Guarantee & Warranty Complaints
0
|
Delivery Complaints
1
|
A Large Drop in Complaints
Skrill is not an accredited business with the Better Business Bureau. As of the review, the company holds a “B+” rating with the BBB. The company’s profile is currently showing 88 complaints in the last 36 months. 87 of the complaints were due to a problem with a product or service and 1 was an issue with delivery. 35 of these 88 complaints were resolved by the company to the satisfaction of the merchant. The remaining 53 were resolved to the dissatisfaction of the merchant or received no final response.
What Users Say
Skrill has also received 10 informal reviews, all negative in tone. The most recent review complains about held funds and poor customer service:
HORRIBLe! I am fully verified and they will take my money now they won’t approve my id to get my money do not use they have a 855 number to tell they don’t take calls marketing deceptive
Merchants who experience an issue with withheld funds may be able to make their payment processor release their funds.
A “D” Performance Overall
Skrill’s delay in responding to its complaints is the main factor lowering the BBB’s score for Skrill, and considering the overall numbers for its profile, we are inclined to agree with the BBB’s former rating of “D.”
How Expensive is Skrill Service?
Rates, Fees, and Contract Terms
Cost Summary
|
Swiped Rate
2.90% + $0.29
|
Keyed-in Rate
2.90% + $0.29
|
Chargeback Fee
$20
|
|
Early Termination Fee
Undisclosed
|
PCI Compliance Fee
Undisclosed
|
Equipment Lease Terms
Not Applicable
|
Different Rates for Different Countries
Skrill offers a wide variety of payment options in various currencies, including digital wallets and online payment gateways for European merchants, which makes it difficult to compare the company’s contract terms to industry averages. Rates vary between businesses based on their monthly sales volume. Businesses making up to $3,000 in sales are charged a rate of 2.90% plus $0.29. Businesses with sales between $3,000 and $10,000 are charged a rate of 2.80% plus $0.29. The next tier of sales over $10,000 but under $100,000 are charged a rate of 2.70% plus $0.29. Lastly, sales exceeding $100,000 a month are given a rate of 2.60% plus $0.29. Merchant accounts are also charged a fee of $0.49 for each refund and $20 for chargebacks.
Most Skrill complaints do not disclose any other rates and fees (such as an ETF or PCI Compliance Fee) within the company’s contract, focusing instead on problems with fund withholding and sudden cancellation.
Higher U.S. Fees Than Average
For U.S. users, Skrill charges a fee of 2.9% to load an account using a Visa or MasterCard card and a fee of 7.50% to load an account using a Paysafecard prepaid card. Users can load a Skrill account via ACH transfer for free. Withdrawing funds from a Skrill account costs $5.50, and sending money to another Skrill user costs 1.9% of the transaction (maximum charge of $20). There is also a monthly inactivity fee of $3.00 starting in the 13th month of inactivity. These costs are subject to change, so U.S. merchants are advised to check the company’s currently displayed pricing.
Troublesome Fraud Policies
Most complaints about Skrill generally express confusion about Skrill’s fraud prevention policies, trouble resolving fund-holds in a timely fashion, “hacked” accounts, and excessive identity verification procedures enforced by Skrill. We have seen complaints about this last point posted by both merchants and individual customers of Skrill, who all complain of having to provide photo verification, proof of address, and other sensitive personal information to Skrill in order to verify their identities. This verification process appears to go on for an excessive amount of time in some cases, leaving merchants twisting in the wind without their withheld funds. This procedure, like the establishment of a cash reserve, is a reasonable policy for Skrill to have in place, but it appears that Skrill’s enforcement of it is poorly executed.
Not Recommended for High Risk
Skrill’s mishandling of suspected fraud is an especially egregious issue for a company that openly markets its services to high-risk merchant types such as online gaming, Forex, and digital content. These merchants may be better off working with high-risk specialists. We also encourage merchants to check out our list of the providers of the best merchant accounts.
Skrill offers a useful rates tool to help customers know exactly how much money will be sent
Does Skrill Use Deceptive Marketing?
Advertising & Sales Strategy
Key Points
|
Employs Independent Resellers
No
|
Advertises Deceptive Rates
No
|
Discloses All Important Terms
No
|
No Independent Sales Agents
Skrill appears to primarily market itself through its website and through traditional advertising. There is currently no evidence that the company partners with independent sales agents to market its services, and we are unable to locate any negative Skrill reviews that accuse the company’s sales team of deceptive advertising tactics. This compares favorably to our list of best credit card processors.
Major Risk of Fund-Holds
One major complaint among merchants has to do with nondisclosure or inadequate explanation of the company’s fraud prevention and fund withholding policies. While this issue is more directly related to Skrill’s contract terms and customer service, it does seem as if Skrill could limit the number of merchant complaints it receives by clearly describing its policies regarding high-risk business types. As it stands, Skrill’s official advertising materials do not appear to deter unqualified merchants from signing up for the service, which may be the cause of many complaints about sudden cancellation of service and withholding of funds.
Does Skrill Deserve Your Business?
Review Summary & Our Thoughts
Not Recommended at This Time
Skrill rates as a substandard merchant services provider according to our criteria—in fact, it’s considered one of the worst processors on CPO. The company’s overall rating suffers from a high complaint volume that appears to be almost exclusively related to its fraud prevention policies. Customers report sudden freezes on accounts and withheld funds, but more importantly, they also claim to have great difficulty resolving these issues in a timely fashion through Skrill’s customer service department. These claims are supported by Skrill’s track record of inadequate responses through the BBB.
Sergey
I can not money out my funds at Skrill, despite many docs were sent to get approval. Las do was with phone number adress confiramtion and anyway was rejected.
Angela Shaffer
It’s highly unacceptable that such a platform could shutdown accounts and leave customers helpless, majority of people keep waiting for them, but glad i took extra step to hired recovery team webghost33 on i n s t a gram . With a few cryptography analysis they were able to regain access to account and i was able to retrieve my $35k from Skrill . Almost lost a fortune .Not many people would be so lucky
Adamu Shehu
This is a scam platform payment method, don’t ever put your money inside Skrill my 60 dollars gone without doing anything, they asked me to upload my documents and I uploaded and then later they permanently closed my account may Allah disband you and fall jeopardize upon this Skrill company Ameen.
From Nigeria.
NAZIER
skrill is KAK ..they are scams my money in my skrill account since february cant withdraw it dont a f*** know bad communication from their side
John Watson
I opened a Skrill account some months ago and paid in about £50. The account was then restricted for reasons that were not made clear to me. I was required to submit two ID documents, which I did. However, the restrictions have not been lifted and I cannot recover my money. It therefore seems that Skrill has effectively stolen my money. £50 is not a lot, but repeated thousands of times across the globe will accrue a tidy sum for this dubious outfit. My advice – don’t touch Skrill with a barge pole!
Fakhri Kurawarwala
Dear Readers, Dont even think about using this platform (Skrill). They have my 1000 euros from last one month and have closed the complaint by providing a rubbish document. I am 100% sure they have some hidden Fraud agency and target international students like me, because they know we will be in a helpless situation in an outside country. I Request especially to students around to strictly avoid using Skrill. I have totally lost all the hopes on my 1000euros, and trust me guys it means a lot for a International student.
Fakhri Kurawarwala
The complaint has been resolved by skrill, and they have supported my with tracking the money. Hoprfully i will get it soon
Uroš Žvokelj
30.4.2021 I have deposited 900 EUR to my skrill account using paysafe method. Just after the deposit my account had been frozen and I had been asked to provide them additional documents for verification purposes. I have provided them with all the neccessary documents although I have already done that in the past and before that everything was working fine.
3.5.2021 they have without any warning or any detailed explanation permanently closed my account and after I’ve contacted them over phone I just got an answer that I have violated their terms and conditions and after I have asked them for more details about what exactly have I done wrong, because I acctually don’t know, they’ve just listed a few articles from terms and conditions and even after I have red all of the terms and conditions I still cannot find what I have violated. I have done the same transactions in the past with no problems. I have opened a complaint with them with no effect. Every time they are just keep answering the same automatic response, that their decision is final and that my funds will stay locked to my account without any chance to refund. After that I have also opened a complaint at FSPO and at ECC and also sent query to CPCC and FINTRAC who should be responsible for the matter and should watch out for honest practices of their registrated FSPs.
It is unlawfully for them to seize, confiscate and indefinitly hold our funds on our locked accounts without any proper reason . My advice to anyone is to STAY AWAY FROM SKRILL if you don’t want to loose your money.
Uroš Žvokelj
15.5.2021 after intervention from FSPO, Skrill have re-activated my account and have allowed me to withdraw my remaining funds back to my bank account and also offered me a compensation of 30 eur for all the inconveniences they’ve caused me.
Yoshida Baker
I actually got my Skrill account for gambling online. I accidentally pressed no for gambling & I literally can’t do anything with the money that was loaded. This was really a waste of my time..
jiri
Be aware, real thieves.
I put some unused money from paysafe slips, like 2 or 3 euro, on the account for couple of times. After that I paid some games on Steam account. Once I had no paysafe slip I put money from my VISA card to skrill account. And that was the end. I was not able to withdraw money via Steam. So I wanted to send money back to my card or back to my regular bank account. Impossible – they block my account I wanted to provide me all possible personal info, copy of id cards etc.
I asked their support to put money back on my VISA card – their refused and they kept the money. I wanted to close account – so I have nothing to do with this “company” – it was refused again.
Anwaer
They restricted my account for over 4 months i sent them everything they asked literally over 10 times they wanted my bank statement for all my bank accounts even tho I used only 1 account to deposit my own money into Skrill for 4-5 months they had me running around sending documents Ids and bank details to unrestrict my account so I can access money I deposited into Skrill. and this happened 3 times they get me to verify my account then they restrict it so I cant access my funds. But I can deposit more funds into the account tho even tho it’s restricted that’s no problem they don’t need any document when you wanna deposit.
Araf
I had an incoming fund recently from one of the merchants I’ve worked with to my Skrill account which was dormant for a while. After receiving the fund Skrill had asked me for verification documents. I’ve submitted all accurate documents and then Skrill emailed me they have permanently closed my account. I’ve sent several emails to which this is what they have replied.
“Dear NAME EDITED,
We are sorry to inform you that during a recent audit of your Skrill account we found reasonable grounds to discontinue our business relationship.
In accordance with the Skrill Terms and Conditions, accepted by you upon registration, an administration fee of 122.14 USD has been deducted from your balance.
Best Regards,
Skrill”
They are a bunch of crooks stealing people’s money. If only I had known, I would have never sent my money to their dreaded account. I’m going to keep mailing and calling them until I receive my money.
Amir anwar
Skrill is part of the (Paysafe Group) and it is an online bank that allows you to transfer your money from your portfolio to individual or company portfolios and this bank is considered a British founded in 2001 was its beginning in online gambling games recently (Moneybookers), but this site was transferred to An Online bank that allows you to receive and transfer money online quickly and easily, and now let’s know more about what is Skrill
Find out more
Lorenzo
Skrill has restricted access to my account with the only available method of verification being impossible for me since I have moved to another location. They have also taken all of the money from my account for not using their service in a set length of time, which wasn’t made clear during the sign-up. They really take advantage of their users.
Angela Smith
Wow . Quite informative
Brian
Totally a BIG SCAM!
Immediately shut down my account without explanation or warning and got all my money.
Please don’t fall for this!
You have been warned!!!
James Holley
I am trying to withdraw my money from skrill to my bank account. Every time they send me an email “RETURNED WITHDRAWAL”
SKRILL HAS TAKEN R401.19 ZAR ABOUT $27.50 So far and I am still waiting to get my money from them.
People should not use skrill they take money that is not theirs and they are still allowed to continue scanning people
Marius
Skrill The Worst company Ever! Don’t put your money with them!!! I have now tried to get my $250 out for months every time another story! Sold XRP on the Skrill platform transaction currently pending for five days no feedback except it has been escalated!!! They are not to be trusted!!!!!
kuda manzanga
There is an ongoing petition against Skrill in developing countries where they have been closing accounts enmasse and not offering refunds. Its affected hundreds of people and their negligence actually led to the loss of a life.
Sign this petition if you want to add to the voice https://www.change.org/p/paysafe-t-a-skrill-stop-skrill-from-making-money-by-using-unfair-practices-on-people-in-developing-countries?recruiter=927593941&utm_source=share_petition&utm_medium=copylink&utm_campaign=share_petition&utm_term=psf_combo_share_abi
kuda manzanga
There is an ongoing petition against Skrill in developing countries where they have been closing accounts enmasse and not offering refunds. Its affected hundreds of people and their negligence actually led to the loss of a life.
can güldiker
They did not withdraw my money in the last 2 months I think they are not a legitimate company. I really suggest you guys dont use skrill
Ahmet Salim Göncü
Same man.
I have been using Skrill over 4 years. But, 2 months ago, I tried to withdraw my money. After that, they suspended my account temporarily. I have been using this account 4 years and I already completed all verifications they asked. After that, I sent all documents (photo of my id, my address document, a photo of me holding my id and my bank details and transactions) they wanted to verify my account. Today, it is 2 months now. I cancelled withdraw process. They still don’t want to unblock my account. Skrill will abandon my country in 11st January 2021 and all accounts will be closed. I can’t reach my money and they are not helpful about it.
HUSEYIN BOSTANCI
Aynı durum bende de mevcut ve 20 gündür soru yaşıyorum.I also have the same situation and I have been having questions for 20 days.
Kristian Fredriksen
First and last time i use skrill.
Send inn $500, skrill changes to Nkr and take a fee.
Then on the withdraw skrill changes it to € and take a fee.
Now may bank must changes it no Nkr and they take a fee to.
Abdul Latif
it means you have skrill account do you a PayPal too
Mimbe Noutchom Theophile
I had nearly 62Euro in my account, and my account was blocked. After having sent the documents proving that I am the owner of the account at least 30 times without success, my account remained locked. After a request, they transferred to my bank account 35.87 EUR, withholding 26.72 EUR. They take what does not belong to them! transaction fees are no longer enough! I strongly advise against this scammer service. Skrill is a thief gang.
CPO
Mimbe,
There are measures you can take to make a payment processor release your funds from a hold.
Per
I have used skrill for a couple of years. And I have done nothing wrong. I can not fathom the problem as there can be none. 3 days ago a mail came:
Your account has been temporarily restricted pending review.
Please contact us for further assistance.
If you feel you have received this email in error, please contact Skrill Support immediately.
I replied asking what was wrong and asked them to fix this asap. I was told to not write any more emails to them and they would let me know when there was anything to know, basically. The phone number they have internationally can not be reached. I get no more answers on email.
And today my balance went negative, -750 NOK.
So I guess, reading other reviews, that I am screwed and that I can just give up using skrill. Never again. This is unprofessional and ugly. They give no reason, can not be contacted and just dont give a shit about their customers. Plus all the fees and rates one pay. stay away.
David Rose
I opened a Skrill account a few years ago to make purchases. At one point my money disappeared completely. It was only about 50 dollars. I contacted customer support and never received a return communication. About 4 months later part of the money reappeared. Now a few months later my account says it is locked and I have sent an e-mail that they say will be answered in 24 hours. It has been 5 days now and I’m contacting them again. If I have any money left I’ll be pulling it out this time.
Karan Goraya
This is a scam of a website, but it does work for you on the first instance when you upload your bank details but second time it will go through you putting your bank details and payment authorisation process but instead it will say failed transaction, and try again. When you try again it will decline the final transaction but they will withdraw money from your bank for each of the failed transactions Next day. Day after they will email you saying that they have refunded your money to your card which will take 2 to 5 working days to get your money back. On their money sending home page it says that they will return your money to your account in few moments, Instead they use your money for 5 days, THEY ARE A BIG FRAUD PLEASE DON’T USE THEM, I AM PUTTING COMPLAINT TO FINANCIAL OMBUDSMAN AGAINST THEM.
KIND REGARDS
LEO
CPO
Karan,
This article may help: How To Make a Payment Processor Release Your Money.
-Phillip
Viktoryia
I was using Skrill successfully for year for my small business needs. I was totally verified user with maximum possible limits for the amounts I needed. Always with one the same customer and for the same needs. It was great, cheap and reliable. Last year something change a lot in Skrill. First they downgraded my account to personal. I explained that I can not interrupt it but I am using it for business. They replied that for my kind of business and amounts (it is small) – according to their rules it have to be personal. I was ok, as for me nothing change. Then I’ve got email that if I will not provide identity verification, my account will be terminated within 5 days. I sent all my documents within less than 24 hours + special letter from Skrill that I passed ID verification long time ago as well. In couple days I’ve got exactly the same email from Skrill. Which was suspicious but the email looked exactly the same. I repeated. Than my account was closed. After calling to poor English speaking customer service they promised me to escalate my issues, I’ve got a reply from Matthew Olechnowicz that: it was determined and confirmed by yourself that you were conducting business related transactions in your personal account which is a violation of our Terms & Conditions. Furthermore you did not provide us with information regarding the transactions in question and to verify your physical address. I repeat and have all emails with dates in my mailbox where I provided it within less than 24 hours (and when I called customer support saw this in their system). And I was using the same transaction from the same customer in about the same amount for about 7 years and always confirmed it was business (my account was always business type until they downgrade it forcefully). You can imagine that I never got a reply from him anymore. Good companies are being sold and discrimination happens very often. But I can not blame – it is a private company and can allow or not allow someone to be their user as they want. I just wanted a direct and honest reply: we just don’t like you, you bring us too little money, you are useless for us, instead of totally ridiculous lie.
vusi
skrill froze a lot of our money in 2017 until today we don’t know why and never got back our money(about 5000 euros)
CPO
Vusi,
This article should help: How to Make Credit Card Processors Release Your Money.
-Phillip
CPO
Vusi,
This article should help: How to Make a Credit Card Processor Release Your Money.
-Phillip
Caleb
I was scammed by a someone posing to be a buyer saying that he is interested in a pool table I have for sale but heneeds me to make a cash deposit in a money market account for transporting fees because he was on a ship and was unable to do the payment. He advised that he will do a payment In advance for the item and the transporting fees via skrill. I had received an email via skrill confirming that payment is in my skrill account and I had to send proof of payment before they can release funds. Unfortunately up until now I have not gotten any feedback for skrill or the buyer
CPO
Caleb
This article should help: How to Make a Credit Card Processor Release Your Money.
-Phillip
Brandy Austin
This is the absolute worst e-wallet,
I deposited money because a few casinos show skrill as an online payment option, only to find out, skrill no longer processes gambling deposits for Canadians. I have my account set to CAD but to withdraw I need to process in EUR which has been an absolute hassle. I don’t want to deposit more money into an account I can’t withdraw from, there are next to no merchants that allow me to make a purchase with skrill either. A lot of places say they do accept skrill but they do not. False advertising, this is the worst idea I took a chance on because I’m Canadian. Maybe it works for every other country but not CANADA. Do not use this, I’ve been using Much Better & it is by far easier & accepted everywhere in comparison. I will never use this platform again! Absolute waste of my time & money for no service whatsoever.
CPO
Brandy,
This article should help: Best Mobile Wallet Apps.
-Phillip
Glenn Coombs
I made a mistake and gave the wrong account number to Skrill when doing a transfer from them to my Commonwealth Bank account in Australia. I have asked them 16 times now (inc phone calls and desperate cases opened on their site. They just keep fobbing me off and closing each online complaint submitted. The Commonwealth Bank cannot just drag the money out of someone else account due to my error. It is international law and basic procedure for Skrill to just simply request a reversal – very very simple procedure . Skrill refuse to do this for me – this has been going on since 5th November. They are a very unethical company based in the UK. They refuse to help me after 16 desperate pleas and just keep fobbing me off and don’t care that someone else has my $5000. They refuse to undertake a very simple and basic internationally accepted procedure – I am on my last legs financially and this $5000 was supposed to be a life saving loan from a friend. Absolutely frantic – they refuse to help over and over and over – such a simple and basic procedure for them to help me. Beware to all Skrill customers – they are an unethical Company – Glenn
iggy
Everything happened to me – frozen account, unauthorized and fraudulent administrating charges, poor and unreachable customer service. Two weeks of daily documents uploading to verify the account with constant rejections and general typical responses. Then i sent money to two persons, whose accounts were also frozen. No other funds were in their accounts. And one day both of them were charged the administration fees of 150eur each while the accounts were of 500usd each. Will this ever end? where is the police and the FCA? impossible to get in touch and sort out any issues. avoid this scam
Reinier
Same happens to me.
It’s a scam. They freeze the account and charge 150 euro “administration fee”.
Support takes ages and you are basically cut off from your funds.
If anyone knows a way to fight this, please reply.
CPO
Reiner,
This article should help: How to Make Your Payment Processor Release Your Money.
-Phillip
Ivraym Barsoum
Their business is a scam. Be warned. I wanted to withdraw 1814 USD and deposited it into my USD bank account in Canada. The company charged me for the transfer upfront 6 USD. I was OK with it; then, I received only 1651 USD into my bank. I filed a case asking why, and they explained that they had to convert my cash into EUR and add 3.99% to the exchange rate to account for volatility risk. So, I ended up charged for a double exchange rate, from USD to EUR on their side, and EUR to USD from my end + 3.99% of the money. This is ridiculous. To have a money transfer costing almost 10% of the money transferred is a scam. I have all the proofs of this scam in my email and through their website. Such a company has to remain local to the UK without international exposure to other customers to rip-off.
jimmy kganyago
i have use skrill to send money to someone in London but they said to me they are verifying my documents and me at the same my money is freezed so i cant do anything and that guy is London is fighting me thinking i am the one holding the money instead this company skrill is holding my money. please realise my money please
Linda
I have tried to send 385 aud to a personal account from australia to thailand. So far it has taken 19 days and it is still “Pending”. I have email skrill help 3 times and am yet to receive a response. This is extremely poor sevice. I cannot cancel the transaction because i am in australia according to skrill. I just hope i will not lose my money and the recipient is also in need of the funds urgently. Bad bad bad 😠
Oliver
Randomly closed account for no reason. Took my money.
Francesco
Unfortunately you can’t assign 0 stars
Worst service ever.
Account opened on second of October.
I’ve been forced to make a deposit in order to activate the account.
Immediately after the account has been restricted.
I’ve sent all the verification necessary documents but nothing.
Basically they’ve taken my money just to lock my account making impossible to move my funds.
The Customer Service is absolutely useless.
After 5 Days i got requested to send (Again) the verification necessary documents. I did it (again) and I’m still waiting to be able to gain access to my account to take back my money and get the hell out of that ridiculous service.
Stay Away
Camille A. Aragona
Sent Skrill what they requested. They restricted my account and I sent what they needed. Now I still can’t send money. Their customer service told it is because their security system is stopping it and they can’t give me any reason because it violates security. It the meantime, my acciuntcwas verified. I was told to use another way to send money and the rep hung up.
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
Thabo
WARNING!!! Don’t deposit money into Skrill account. When I withdraw my money back they took half of it and waited for 11 days. Worst financial institute.
This post will help: Why Credit Card Processors Hold Funds
-Phillip
ABDULELAH SAFAR
The service is the worst of all time , I tried to withdraw my money to my bank account and it’s been 4 months and I never got my money, I always open a case in customer support and they close the case without providing any details about where is the money. And now they said that they will return my money back to my skrill account within 4 weeks. Is this the latest way of robbery??
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
Lisa Petitjean
They keep freezing my account, its frozen now as i type this. First i sent an Email… No response… Then another Email with colorful language… Then i found a number for them and when i finally got ahold of a person he had me answer security questions… I told him about my account and his reply was that he would turn it over to the department that handles that to see whats going on and it would be a few days but someone would email me once they figure out whats going on. Wow! The last time my account was frozen i got an email saying it was about the verification process.. Then an email right after saying my account was fixed and my limit was raised then got another right after saying it was locked again for verification … I DO NOT RECOMMEND! customer service is nonexistent
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
Michele
I received an email stating that fees would be increasing on my Skrill account. I do not have nor have I ever had a Skrill account. The 800 number listed on the website is invalid.
Andy Nguyen
Hi guys.
I had roughly $271 USD in my Skrill account. After verifying my bank information and all of that, I made a full withdrawal. A couple days a later, I check my balance… I only received $289 CAD in my bank. I was also charged a $15 CAD wire transfer fee.
I thought this was a mistake or something, so I tried contacting them. I also asked for their support number. Every time they reply back, they give me a link to their support page with numbers THAT DO NOT WORK.
They also also said this is the reason I only got $289 CAD is that their bank transfers money to 3 other banks which can then transfer money into my account. Each bank takes a commission, and this is why I lost nearly $60.
This post will help: Best Multi-Currency Payment Processors
-Phillip
Andre
After I transferred funds using a Master card and cannot make a transaction. I then wanted to withdraw my funds, Skrill then tells me that they do not honor Master cards. Logged a call and received an auto response. Terrible experience. Also, continuously getting “server errors and please try again”
This post will help: Best Payment Processors for Great Customer Service
-Phillip
Eddy
A month ago I got scamed by a great ninntendo switch offer on facebook. I been always very careful with too good to be true prices but because it was advertised on facebook and you could pay using Skrill I thought in the worst case I will get my money back because skrill is like paypal. I was wrong! Skrill doesn’t care about customers and their customer money protection is ab ABSOLUTE lie. After about 10 messages at the end they said their merchant isn’t abswering and that’s all they can do. Thaks for nothing Skrill! DO NOT USE SKRILL! If you want a real protection paypal is the way! If I can manage to convince 100 people to not fall for that scam company I will have made world a better place.
This post will help: Best Payment Processors for Great Customer Service
-Phillip
Bill
I have never even heard of this company and yet they were able to access my account and make payments to themselves and drain my account and yet I’m still waiting for an answer. This is nothing but a scam and this is a joke how they could access my details so easily
This post will help: How to Report Bad Credit Card Processors
-Phillip
Seth
Dishonest money transfer merchant. They will hold your money for a much longer than advertisement period to get it transferred. Meanwhile they use your money for their own purpose. Messaging their helpline will not help as they will tell you they have no idea what is going on. Use them at your own risk.
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
Talal Arshad
I used skrill for a little while for freelancing and then my account got blocked. And since then I’ve tried contacting their support to resolve my issue and I was ready to provide them with all the information and they never got back to me. The worst of the worst payment services available.
This post will help: Best Merchant Accounts for Freelancers
-Phillip
Vahid Ahmadizadeh
Hello, Case number 13953362 in SKRILL
I always try to be respectful and educated person but with educated people. First of all you can not close people case in a bully way with out solve the problem by both parties satisfaction. I think your company is regulated to transparency. Your site ask 1% deposit fee in a way that I did. You have a calculator for exchanging money in your site if there is any extra charge your calculator has to show to people for transparency. I used your system and calculated everything then after borrow money for my business and made plan. Your calculator system doesn’t calculate or show any EXHCHANGE RATE FEE. Otherwise I predict and made plan in advance. “””””DO YOU UNSERSTAND””””””. So I couldn’t start my business so far and lost money and pay interest also. Who’s mistake you or me? YOU HIDE FEES TO ABSORB PEOPLE AND STEAL PEOPLE MONEY TO MAKE MONEY WITH OUT CAREING HOW YOU WILL CAUSE PEOPLE LOST. I have more than 10 years account with PAYPAL and more than 11 years with WEB MONEY. I didn’t have any kind of this problem with them at all. I AM WAITING FOR EARLIEST RESPOSE WITH MY MONEY AS WELL.
Hello,
We wish to apologize for the delay in our response.
Please be advised that for transactions involving currency conversion Skrill adds a fee of 3.99% to our wholesale exchange rates.
This charge helps protect both parties from the volatility and risk associated with foreign exchange markets. It may vary according to your account status.
Skrill exchange rates are updated throughout the day.
Should you need any further assistance, don’t hesitate contacting us back.
Best regards,
Skrill Help Team
Vahid Ahmadizadeh
01/05/2019
22:38
Hello
For few days I am waiting to hear about my case. As this is my first time in SKRILL, I’m not sure will you respond me by email or I have to check my account?
By the way is there any live chat facility in your organisation?
Regards,
Vahid Ahmadizadeh
28/04/2019
18:13
I transferred 1,272.11 CAD to my EWALLET with FXOPEN in UK. So I had to send GBP as there was no more option on your site. Pxopen in UK will charge 10 GBP per transaction. Base on your international transfer conversion rate I should have 731.67 balance of this transaction. But I received 700 GBP before Fxopen fee. There is 31.67 GBP difference. Please let me know where is my money.
This post will help: Best Multi-Currency Merchant Account Providers
-Phillip
Granville
Just opened a Skrill account to buy Bitcoins and after doing a bank transfer of pounds into their London account no money has been display in my Skrill account, nothing no funds and no communication after various attempt to contact them.
The purchase of Bitcoins and financial products are usually time sensitive and Skrill’s non existent customer service and problematic payment process is completely inefficient and may evenue be theft. We will see in the next few days.
This post will help: Best Mobile Apps for Sending Money
-Phillip
Gamlath Bandara
Skill is banned in Sri Lanka. Therefore, my cousin at Qatar sent me money from his Skrill account to my Skrill account using his master card as the source of funding. Skrill restricted me to transfer the said money to Forex broker binary.com.
Skrill told me: “Please note that a previous payment you received has been funded using a method that limits the usage of funds to personal money transfers and bank account withdrawals only. ”
Skrill told my cousin: “In order to make merchant payments using Mastercard®, our users need to do so directly on the merchant website by selecting Mastercard® (where available) from the Skrill payment option.
*The recipient of your send money transaction will be able to use the received funds with Skrill card products, if available, or to withdraw them to a bank account.”
How can restrictions to one Skrill user, apply the same to another Skrill user for a separate transaction using available funds in the Skrill account (I did not use MasterCard for binary.com transaction)? This is not logical.
Further, such restrictions are not mentioned in Skrill website. I and my cousin had no prior knowledge to consider, before transactions. (I think Skrill is making up restrictions to block my money. This is fraud)
I cannot withdraw the said money to my bank account in Sri Lanka, because Skrill transactions are banned in Sri Lanka.
This is a very unpleasant experience to me with Skrill.
Do not recommend to anyone.
Gamlath Bandara
This post will help: Best Mobile Apps for Sending Money
-Phillip
Jamal AL Nassiry
i ve deposited on 25-04-2019 in the morning an amount via instant method IDEAL.I ve never received my deposit till now.I ve sent emails to them about this problem but they are not serious.
This post will help: Best Mobile Apps for Sending Money
-Phillip
AlexT
*** Basically the same as some of the bad reviews above ***
Skrill seems to be consistent in keeping YOUR money with them.
I could not get my address verify for the life of me, never had such issue with paypal or anywhere else.
Asked for my account to be closed and the $3 of my money refund back to me.
Got an email few days later saying “We regret to inform you that the amount of 2.89 NZD is technically non-refundable. Your Skrill account is now closed.”
What fee is this? why is there no further confirmation if I’m ok with this? NO FEES advertisement? DO NOT BELIEVE IT.
This post will help: Why Credit Card Processors Hold Funds
-Phillip
Maged Hassanain
After they have collected their outrageous fees, Skrill was still able to steal a whopping 16% of my funds. They do this by converting your currency to another, for no particular reason, other than charging you a massive spread. I was withdrawing my funds with them, which was in US dollar to my account which also was in US dollar. There is no need to make a conversion here of any sort. Yet the managed to convert my entire amount to EURO at an off’market rate. EURO was 1.1250 in spot market on average for the day. and they made me buy it for 1.3054. After reading many reviews, I am convinced they do that systematically and it was not an unintentional error.
This post will help: Best Multi-Currency Merchant Accounts
-Phillip
A onur
Recently I’ve overseas money transfer on skrill, I’ve transferred 148.0 aud and skrill charged 8.80 aud it’s own fee , but skrill conver money to euro and cut additional 27,5 euro hidden fee . Only 96 aud arrived its destination, and this transfer cost me around 54 aud almost 1 of 3 money disappeared. Literally this company such a scam.
This post will help: Best Multi-Currency Payment Processors
-Phillip
Gurgu
Skrill holds your money!
Hello. I used skrill for some online money exchange but when i tried to get my money to my bank account i never got it. I sent a complaint to skrill and opened a ticket about my issue but they answered uselessly telling its because my bank account is not supporting euro curency (because i am from romania.) but the IBAN I provided as withdrawal is for EURO curency and i have used this IBAN for paypal, circle, epayments and i had no isse there. I answered to skrill telling my bank account is euro so there should be no problem but they just closed the case after 2 days telling “we don’t have news from you so we close the case” (!???) i did reply to the email right after i got their response and right after i sent the email they sent me an email telling my case “escaladated” and they will do everything possible to solve it.
This morning i woke up with the wonderful email that let me know my case is closed because “i didnt reply to their response in the last 2 days”.
i have clues that i sent them a message so the case is not closed. They block my money since almost one month when transfers are supposes to be 2-5 working days as they claim.
This post will help: How to Make Your Payment Processor Release Your Money
-Phillip
Amar
Hello Guys
I lost 10k in unauthorized transactions @R. D or someone else please guide how to complaint on Ombudsman services. what have to explain them and way of which they open a complaint please
i tried to contact CS since last 2 week but they send random emails and in short that it can’t be reimburse .
thanks
This post will help: How to Report Bad Credit Card Processors
-Phillip
Emmanuel Odai Laryee
I just need someone at Skrill to talk to. Is this possible? I have left messages wherever possible.
Thanks.
This post will help: Best Mobile Apps for Sending Money
-Phillip
MICHAEL k
Worst customer service in the world. With last transaction I lost 30$ and it took a month and still waiting for a transaction order. Stay away if you don’t want to have problems.
This post will help: Best Merchant Accounts for Great Customer Service
-Phillip
Adil
They are just a bunch of scammers avoid using it. Forget the beautiful design and good marketing. They will freeze your funds and wont anwer your emails and phone calls even ocasionally when they will they will just waste your time. If your money get frozen (and they will) say good bye.
This post will help: How to Make Your Payment Processor Release Your Money
– Phillip
Lucas J
Never use skrill. Very bad with communicating to you on what is needed to use your account balance. My money is locked in skrill and I cannot get it out. PLEASE never use skrill it gives you a head ache!
This post will help: How to Make Your Payment Processor Release Your Money
– Phillip
Alan Gillanders
Skrill transferred money from my account with out my approval. They sent me an email to say they were going to do this and I denied this request, but they did it anyway. They transferred funds to another persons account and even sent me the name of the person whom I do not know, receiving the funds 500Euro.
I asked to them return the funds as this is a fraudulent action and not authorised. They told me I had to lodge a complaint with my local police in Australia who have no affiliation with the UK . All responses from Skrill were a waste of my time. this went on for 6 months of emails. Eventually I went to the Consumer affairs in the UK who were very helpful and finally got my money returned. Needless to say I withdrew all my funds from Skrill never to return. Stay away from these guys.
From The Editor
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June Green
The withdrawal transaction that I submitted to Skrill, was acknowledged by them and they confirmed that the money would be transferred to my bank between 2 and 5 days. I’ve now been waiting for 20 DAYS and I have emailed them to request updates on the status of this transaction. They have not replied to any of my emails and the phone number they provide does not work. This is consistent with the way they dealt with my previous requests for help…..they completely ignored my emails and closed my open cases without responding. I am closing my account and I will never deal with any company that only provides Skrill as their credit card processor. Beware!
From The Editor
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rohan chauhan
I have deposited money in their account later they told me to upload the documents for verification and I did the same. After that, I tried to email them contact them but they never replied. My money is stuck in their account for a long time.
I have Registered complaint to the Government of UK & Investigation and Insolvency service! I want all other members also to register a complaint.
Here you will find company details
https://beta .companieshouse .gov. uk/company/04260907
Here is the complaint form
https://www .insolvencydirect .bis. gov. uk/ExternalOnlineForms/InsolvencyPractitionerComplaint.aspx
From The Editor
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melvin tan
Same goes to me… I receive payment from my customer using Skrill. When i check my Skrill, I was ask to verify my account. I immediately submit all document and picture for verification. I waited for 2 days with no respond on my verification. I then open a case in Skrill and waited almost 1 week with no reply and respond. It makes me worry, what will happen next…Will I lost all my money??
From The Editor
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Samir
What happened did you get back your money?
Kenny
The same with me bro. I tried withdrawing my £12.47, they said ” there was an error in processing ur request”, ok then I tried sending it 2 someone, still d same shit message. My £12.47 is stucked there forever. So painful
From The Editor
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Frank
STAY AWAY from this company (calling them a company is almost insulting to genuine real businesses), it is not far off being a scam business. Businesses like this should not be allowed to operate in the marketplace. They will freeze your account, lie to you, make it difficult to contact, make it difficult to get your money back. They will do everything possible to hold onto your money in their account.
I’ve now found other alternatives and the best advise I can offer is to look elsewhere, definitely do not trust or go with this business.
From The Editor
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jutta
I was quite happy with Skrill for year. Happened not to use my business account it for a long while and just checked back in – 700 EUR balance I had before are just gone for “merchant service fees” over a year.
When asking support, they referred me to a “hidden” PDF that states that after 6 month of inactivity they will charge 50 EUR (!!) per month.
I would have liked to see at least a warning before this happens.
From The Editor
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Lucky Kurniawan
I have two withdrawal request date on Oct 12th and Oct 15th. Until now the fund is not received yet on my bank account, BUT On Transaction, the Withdrawal status is “Accepted”. I have complaint many times to Skrill and has already creates 4 cases, why so many cases, because the Close the case even the problem is not solved yet, this never happen before, but my disappointment was NO LIVE SUPPORT, that I can chat in real time, they response my chat after more than 3 days, and every times I create a case, its like they are making an excuse over an excuse to delay my withdrawal process. THIS IS REALLY BAD.
From The Editor
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chaitanya kumar reddy chowdepalli
Skrill is worst and useless money wallet, never use it for money transfers , they will deduct money and never refund You even after months
From The Editor
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H. van der Meer
No transfer fee? No hidden fees? No fee at all? Don’t you believe it.
Years ago I got a prepaid Skrillcard because I didn’t really needed a creditcard but sometimes it came in handy. Over the years I used it less and less. Every once in a while the Skrillcompany urged me to log in in order to keep my account alive, which I did.
Last month, I urgently needed to buy a planeticket and my usual paysystem was temporarilly out of order. So I transferred money onto my Skrillcard. And then found that my attempt to pay was rejected. I wanted to withdraw the money and found I couldn’t. I contacted Skrill in London (from Holland where I live) to find out that I had to get a written statement from the aircompany that I had made no reservations in order to annull or wait for thirty days to get my money back automatically. The aircompany refused. I had to wait.
After thirty days I found out that not only Skrill these days charges over € 5,- to withdraw money but charged me for three years of ‘maintenance’. All of a sudden.
They never once sent me a bill for maintenance. The employee I spoke to made no mention of any fees, maintenance or otherwise. And now, at the very moment they could get their greedy fingers into my no longer empty wallet they just took it. In the end I’m left wist just over € 4,-, less than 10% of the orginal amount I put in last month. I know it’s not a huge amount I lost but that’s not the point. This reeks of a scam. If I was obliged to pay a maintenance fee they should have charged me before and not just urge me to keep my account alive.
Once I was pickpocketed in town, this feels just the same: like theft.
Shelley Tyler
Just want to warn people against Skrill tjeu do not read your emails just programmed messages sent. Scary
From The Editor
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Brilanty
We have been using Skrill since last year and it had been reliable, all of a sudden we cant access the website even the application, being denied access, even tried using a computer all to avail. it reports you are not authorized to access this page. we are just stuck now!
From The Editor
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Themba Mahlangu
I have been waiting for 3weeks for the money I withdrew, I don’t know what is going on
From The Editor
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Jose Langa
Desde 8 de junho estou aguardando uma retirada que fiz na minha conta no skrill.com, para o meu cartão de débito, isso geralmente leva apenas 3 dias para aparecer no meu extrato, já fiz retiradas várias vezes e nunca tive problemas, quando reclamei a skrill.com disse que depois da investigacao que fizeram tiveram a referencia da transação e que ela foi bem sucedida, e eles me enviaram número ARN (74171698162000013740934), mas meu banco respondeu que não há depósito no meu cartão com essa referência, infelizmente ainda não tenho nada na minha conta . Depois de tantas reclamações, a skrill.com enviou-me um formulário para o meu banco preencher e enviar para o skrill.com de volta, mas o meu banco recusou-se e pediu que a skrill.com deveria fornecer o seu SWIFT para poderem rastrear a transação, skrill.com também recusou, estão em causa 351USD que eu tanto preciso, me ajude o que fazer
CPO
English Translation:
Since June 8th I am waiting for a withdrawal that I made in my skrill.com account, for my debit card, this usually only takes 3 days to appear in my statement, I have made withdrawals several times and never had problems, when I complained to skrill.com said that after the investigation they did have the transaction reference and that it was successful, and they sent me ARN number (74171698162000013740934), but my bank replied that there is no deposit on my card with this reference, unfortunately not yet I have nothing on my account. After so many complaints, skrill.com sent me a form for my bank to fill out and send to skrill.com back, but my bank declined and asked that skrill.com should provide their SWIFT in order to be able to track the transaction, skrill.com also declined, are concerned 351USD that I both need, help me what to do
From The Editor
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Sasha
Avoid, avoid avoid!!! I moved money from skrill to my linked bank account. For 388 euros, they charged me 46 euros in total!!! I received 342 euros at the end. The worst case is that their transfer fee policy is no transparent at all, no details about it on their website.
From The Editor
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prashanth
I unable to deposit funds in my account., where can I find live chat, there is no one for me to fix the problem of skrill, whats wrong?? my skrill account is completely verified
From The Editor
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gwendolyn aquino
ive been trying to sent my documents daily for more than a week. and they keep of rdjecting my docs. i dont know why they rejected my government id whuch i also used to send in online casino which they approved. im just winderinv what will happend to my money in my skrill account. someone please advice me.
From The Editor
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Marco
Worst service provider ever related to security. They will refuse to protect its clients even in a clear case of a fraud with public evidence available.
Never use skrill unless you know in person to whom you are sending money.
Derek Hyslop
They are organized criminals, they froze my account and stole 354 us for “security reasons”. Some authority should put them behind bars, I have absolutely no idea how they manage to keep operating.
Aliona
Today I wanted to login into my skrill account,but the website is down! I cant even load it.They have big technical problems I suppose!
Access to http://www.skrill.com was denied
You don’t have authorization to view this page.
HTTP ERROR 403
But I need to use my account asap!
Who knows how much time it will take..no information from the website master!
Very bad!!!
Brian Owuoche
I can now make a conclusion that Skrill, Money Bookers is a scam. Users are being deactivated worldwide on accounts that they are not verified even after sending genuine, government issued documents for verification purposes. It must be a cleverly manipulated scheme to detain money from the innocent users. Initially they integrated very difficult controls that were unuser friendly. The effect has resulted into detention of customers money due to stiffened access. Whereas, other companies are striving to provide better customer services, I am afraid Skrill is desperately dying. My advice is to warn anyone dreaming of opening an account with them!
Nilton Esteves
My account is block for a week now and they say one of my pays didn’t reach their account. I sent proof of transfer but they didn’t answer… I’m sure they do not respect customers, as they cannot block an account when the money they say you owe is only 33% of the whole sum!
The customer service is poor! A week to solve a simple issue! And still not solved!