Specializing in Hard-To-Place Business Types
Based in Los Angeles, California, eMerchantBroker.com is a merchant account provider that is one of the top payment processors for high risk e-commerce business types. The company is willing to work with high risk business types that may not be eligible for merchant accounts through traditional processors, such as adult products, credit repair companies, collection agencies, e-cigarette vendors, firearms dealers, online gaming businesses, nutraceuticals, timeshares, and others.
Headquartered in Los Angeles
There is some evidence that eMerchantBroker is partnered with another Los Angeles-area provider that goes by either “1st American Merchant Funding” or “The Merchant Account Store” (firstamericanmerchant.com), but this relationship is unconfirmed at this time. eMerchantBroker.com is a registered ISO/MSP of BMO Harris Bank, N.A., Schaumburg, Illinois, and is headquartered at 2985 E Hillcrest Dr #209, Thousand Oaks, California 91362. According to a company representative, Blair Thomas is the CEO and is a co-founder along with David Silverton.
eMerchantBroker Review Table of Contents
- Costs & Contract: eMerchantBroker offers variable contract terms depending on each business’s level of risk.
- Complaints & Service: eMerchantBroker has received more than 10 public complaints.
- BBB Rating: eMerchantBroker has an “A+” rating and has received complaints and 58 reviews in the past 3 years. The company has been accredited by the Better Business Bureau since 2012.
- Sales & Marketing: eMerchantBroker hires independent sales representatives but has not received any complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With eMerchantBroker
HORRIBLE experience with EMB. The rep I dealt with was absolutely terrible and did little to help our business. First, EMB set us up with an electronic check processing company for our online cannabis seed company. However, that company was so negligent we ended up incurring almost $1000 in fraudulent charges and related bank fees. Our requests to the EMB rep for help on the matter either were ignored or we were told not to bother him and contact the electronic check processing company instead. We also requested assistance in setting up online debit card services. We’ve been waiting over SEVEN MONTHS for the EMB rep to get back to us. On the rare occasion we were able to get him to respond, it was always excuses. When the rep learned that we were starting to shop around for other processors, he actually had the temerity to email us and chastise us for looking for alternatives to EMB. The final straw was two weeks ago when he told us he was going to try to set us up with Square CBD. Once again, silence and inaction.
Horrible, horrible company that does nothing but offer lip service and little else.
I was informed when cancelling my account that I had to pay a cancellation fee in excess of $500!
First I heard about it! No doubt it is somewhere in the fine print!
Shopify recommended eMB when they refused to process payments from my business – considered my business to be “high risk”.
Now I learn there are other alternatives which Shopify failed to make me aware of.
I feel taken advantage of! I am not happy.
MD
This post will help: Cancelling a Merchant Account Without Paying a Fee
-Phillip
What are those other alternatives you are talking about ? What industry (high risk) ?
EMB customer service is the best there is! Being a new merchant account holder, I have been calling their hotline non-stop the past few days. And regardless of how obvious some of my inquiries turn out, the staff has always been ready to help. One staff member even surprisingly took the time to lend me important advice about marketing my new online business and getting more customers on board. I haven’t been with EMB for the longest time, but it is clear that my business is with the right people.
Hi aman,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Reliable customer support
Unlike many card processing companies where calling customer care will land you straight into a long queue of people waiting to be connected, eMerchantBroker’s customer service team is always ready to assist when I encounter a problem. Just last week, I couldn’t get through my merchant account. I called customer support and my call went through within seconds. As usual, the support staff was humble and polite, and I was able to get my issue sorted in a few minutes. EMB is a reliable company with one of the best customer service.
Hi Medloc,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Body Cure Store