eMerchantBroker Review: Fees, Complaints & Lawsuits

eMerchantBroker
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eMerchantBroker

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PhonePhone(877) 301-3442 View Pricing

Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor.

Specializing in Hard-To-Place Business Types

Based in Los Angeles, California, eMerchantBroker.com is a merchant account provider that is one of the top payment processors for high-risk e-commerce business types. The company is willing to work with high-risk business types that may not be eligible for merchant accounts through traditional processors, such as adult products, credit repair companies, collection agencies, e-cigarette vendors, firearms dealers, online gaming businesses, nutraceuticals, timeshares, and others.

eMerchantBroker.com Payment Processing

eMerchantBroker.com processes all major debit and credit cards for most business types, specifically focusing on high-risk businesses. Their services include ACH processing, loans and cash advances, chargeback protection, high-volume processing, MOTO, access to payment gateways, POS solutions, international payments, and extensive integrations with online payment services and cryptocurrencies.

eMerchantBroker.com Location & Ownership

There is some evidence that eMerchantBroker is partnered with another Los Angeles-area provider that goes by either “1st American Merchant Funding” or “The Merchant Account Store” (firstamericanmerchant.com), but this relationship is unconfirmed at this time. eMerchantBroker.com is a registered ISO/MSP of BMO Harris Bank, N.A., Schaumburg, Illinois, and is headquartered at 2985 E Hillcrest Dr #209, Thousand Oaks, California 91362. According to a company representative, Blair Thomas is the CEO and is a co-founder along with David Silverton.

Video Summary

eMerchantBroker Review Table of Contents

  • Costs & Contract: Offers variable contract terms depending on each business’s level of risk and…
  • Complaints & Service: Has received more than 10 public complaints regarding…
  • BBB Rating: Has been accredited by the BBB since 2012 and an “A+” rating but has received 2 complaints and 54 reviews in regards to…
  • Sales & Marketing: Hhires independent sales representatives but has not received any complaints about its…
eMerchantBroker payment processing

eMerchantBroker processes payments for high-risk businesses that many processors will not.

Should You Trust eMerchantBroker?

Lawsuits, Reviews & Complaints

Here's Who We Trust.

Complaint Summary

Total Online Complaints
10+
Live Customer Support
Yes
Most Common Complaint
Account Declined

Low Complaint Total

We have located more than 10 negative eMerchantBroker reviews online, and a few of these accuse the company of being a scam or a ripoff. Most complainants report that eMerchantBroker required them to submit what they considered to be an excessive amount of paperwork during signup, that the company could not approve them for certain high-risk products, or that they did not understand why the company denied their application at the end of the sign-up process. A few complaints also mention frustration when dealing with eMerchantBroker’s customer service and tech support teams. These complaints are very common for providers that deal with high-risk businesses, and it does not appear that eMerchantBroker is acting maliciously with respect to high-risk applicants.

Proactive Responses

In an older review, filed with the Business Consumer Alliance, the merchant claims to have been excessively billed as the result of an NSF fee. eMerchantBroker responded to this complaint and appeared to resolve it successfully. There are generally positive reviews of eMerchantBroker on other consumer protection websites, indicating that the company provides quality customer service to its merchants.

eMerchantBroker Lawsuits

In 2017, eMerchantBroker was sued in a potential class-action suit over alleged violation of the TCPA act. The suit was settled. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

eMerchantBroker Customer Service Options

eMerchantBroker lists dedicated phone and email contact information for customer support.

We have located multiple eMerchantBroker.com customer service numbers:

(800) 621 – 4893 – Toll-Free General Number
(800) 621-4893 EXT 901 – Sales
(800) 621-4893 EXT 902 – Customer Service
(800) 621-4893 EXT 903 – Agent Support

eMerchantBroker.com offers a dedicated email support address at customerservice@emerchantbroker.com and a customer support form.

Given the fact that the company is showing only a few complaints on internet forums, we have given it an “A” in this section but must exclude it from our list of the top merchant account providers for customer service.

Is the BBB Rating for eMerchantBroker Accurate?

Better Business Bureau Profile

See Which Processors Offer No Monthly Fees And No Contracts.

BBB Summary

Product & Service Complaints
1
Billing & Collection Complaints
1
Advertising & Sales Complaints
0
Guarantee & Warranty Complaints
0
Delivery Complaints
0

Under 5 Complaints

eMerchantBroker.com has been accredited by the Better Business Bureau since 2012 and currently shows an “A+” rating based on 2 complaints in the last 36 months. 1 complaint deals with a problem with a product or service and 1 addresses a billing or collection dispute. Neither complaint has been resolved to the satisfaction of the merchant or received no final communication.

What Merchants Say

eMerchantBroker has also received 54 informal reviews from merchants, with 51 of them positive in tone and 3 which are negative in tone. The most recent negative review mentions poor customer service:

Horrible customer service. I have had countless issues with their pinwheels, payment processing and their merchants hitting me for mystery fees only to have no one respond or have someone say “theres no issue” when you can’t even type a credit card in on my website. But if they have an issue processing their fees and collecting money from you they threaten to close your account in 7 days. THEY CAN REACH YOU BUT YOU CANT REACH THEM.

Excellent customer service is a hallmark of a top merchant account provider. Merchants who wish to avoid situations like these should make sure they choose a company with a track record of attentive customer support.

An “A” Performance Overall

Given the company’s complaint total and resolution ratio, we agree with the BBB’s rating.

How Expensive is eMerchantBroker Service?

Rates, Fees, and Contract Terms

Don't Fall Into An Expensive Trap. See Who The Worst Processors Are.

Cost Summary

Swiped Rate
3.00% + $0.15
Keyed-in Rate
4.00% + $0.25
Early Termination Fee
Up to $595
PCI Compliance Fee
Undisclosed
Equipment Lease Terms
None

Custom Contract Terms

There is very little specific information available about the standard eMerchantBroker contract at this time. Multiple online reviews indicate that the company partners with a number of processors including First Data (Fiserv), iPayment, and North American Bancard to provide its services, meaning that its contract terms could vary greatly from merchant to merchant. In addition, the company’s willingness to work with high-risk businesses likely creates a need for even greater flexibility with its rates.

Contract lengths are reported to range from 1 to 3 years, each with an automatic renewal clause that vests at the conclusion of the initial term. Early termination fees of up to $295 for 1-year contracts and upwards of $595 for 3-year contracts have also been reported. Merchants can expect to receive a wide variety of contract terms through eMerchantBroker and are encouraged to work with a sales rep they trust. Merchants reviews reflect rates of 3.00% plus $0.15 and 4.00% plus $0.25 for swiped and keyed-in transactions, respectively.

Can Serve MMJ and CBD Merchants

One unique feature of eMerchantBroker is that the company is one of the few credit card processors that can provide credit card processing for marijuana dispensaries and CBD vendors in the U.S. eMerchantBroker’s medical marijuana merchant account enables dispensaries to accept Visa, MasterCard, Discover, and Amex payments in-store using a PC-compatible card swiper or a tablet and printer leased from eMerchantBroker. eMerchantBroker’s system is a hybrid offshore/domestic merchant account that functions as a normal merchant account from the dispensary’s perspective. This is subject to change as federal and state regulations surrounding marijuana continue to shift.

Merchants Are Satisfied

Given the lack of complaints about the company’s contract terms at this time, we are awarding eMerchantBroker an “A” in this category. If you have had any experience with the standard eMerchantBroker merchant agreement (including details about any possible early termination fees or PCI Compliance fees), please share that information in the comment section below this review.

Does eMerchantBroker Use Deceptive Marketing?

Advertising & Sales Strategy

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Key Points

Employs Independent Resellers
Yes
Advertises Deceptive Rates
Yes
Discloses All Important Terms
No

No Sales Complaints

eMerchantBroker.com utilizes a network of ISOs and independent sales agents to market its services. This hiring practice is common within the payment processing industry and usually results in complaints among merchants. In the case of eMerchantBroker, however, there are no complaints alleging misrepresentation or nondisclosure by sales reps, indicating that the company maintains fairly rigorous oversight of its independent agents.

Incomplete Rate Quotes

The eMerchantBroker homepage quotes rates “as low as 2.99%” for high-risk businesses. This rate quote is incomplete, as it only discloses the company’s “Qualified” rates for these account types without mentioning the higher “Mid-Qualified” and “Non-Qualified” rates that merchants are likely to pay. However, the company clearly notes that this is only a qualified rate, and it clearly states that mid and non-qualified rates will be higher. This is especially true for merchants who require TMF/MATCH merchant accounts or bad business credit merchant accounts.

A Quality Reputation

eMerchantBroker scores well in this category due to the overall lack of complaints about its sales practices.

Does eMerchantBroker Deserve Your Business?

Review Summary & Our Thoughts

An Excellent Option for High-Risk Merchants

eMerchantBroker performs well as a merchant services provider in this review. The company’s low complaint rate with the BBB and elsewhere is the primary factor raising its grade. Our rating for eMerchantBroker.com may change as we learn more about its pricing, contract terms, and corporate partnerships.

Customer & Employee Reviews

What Others Are Saying About eMerchantBroker

10 Responses

  • Isabella Sophia
    Jennifer%20E%20Maples

    Before placing any investment with a broker, ensure that you conduct the necessary research to avoid transferring your hard-earned money to con artists. This happened to me when I wired money to a con artist I believed to be a professional broker, but it turns out he was a con artist. But I’m glad I was introduced to Pro Asset Recovery Expert, since I would not have received my monies without their expertise in tracing stolen cryptocurrency payments. I eventually received my money back, and I will no longer invest. I recall the abrupt anguish I had when I realized the broker was a con artist, which is why I’ve taken the time to leave this remark so that anyone in need of a crypto recovery expert may easily contact (pro asset recovery expert @ gmail . com). I completely endorse their services.

  • Aaron bing

    They never send out payments. You always have to call and track your money. Real scammy.

  • Alex Cain
    wellgrownseeds.com

    HORRIBLE experience with EMB. The rep I dealt with was absolutely terrible and did little to help our business. First, EMB set us up with an electronic check processing company for our online cannabis seed company. However, that company was so negligent we ended up incurring almost $1000 in fraudulent charges and related bank fees. Our requests to the EMB rep for help on the matter either were ignored or we were told not to bother him and contact the electronic check processing company instead. We also requested assistance in setting up online debit card services. We’ve been waiting over SEVEN MONTHS for the EMB rep to get back to us. On the rare occasion we were able to get him to respond, it was always excuses. When the rep learned that we were starting to shop around for other processors, he actually had the temerity to email us and chastise us for looking for alternatives to EMB. The final straw was two weeks ago when he told us he was going to try to set us up with Square CBD. Once again, silence and inaction.

    Horrible, horrible company that does nothing but offer lip service and little else.

  • Michael Valadez

    I was informed when cancelling my account that I had to pay a cancellation fee in excess of $500!
    First I heard about it! No doubt it is somewhere in the fine print!
    Shopify recommended eMB when they refused to process payments from my business – considered my business to be “high risk”.
    Now I learn there are other alternatives which Shopify failed to make me aware of.
    I feel taken advantage of! I am not happy.
    MD


    This post will help: Cancelling a Merchant Account Without Paying a Fee

    -Phillip

    • Ricardo Mejia

      What are those other alternatives you are talking about ? What industry (high risk) ?

  • aman

    EMB customer service is the best there is! Being a new merchant account holder, I have been calling their hotline non-stop the past few days. And regardless of how obvious some of my inquiries turn out, the staff has always been ready to help. One staff member even surprisingly took the time to lend me important advice about marketing my new online business and getting more customers on board. I haven’t been with EMB for the longest time, but it is clear that my business is with the right people.

    • Phillip CPO
      administrator

      Hi aman,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  • Medloc

    Reliable customer support

    Unlike many card processing companies where calling customer care will land you straight into a long queue of people waiting to be connected, eMerchantBroker’s customer service team is always ready to assist when I encounter a problem. Just last week, I couldn’t get through my merchant account. I called customer support and my call went through within seconds. As usual, the support staff was humble and polite, and I was able to get my issue sorted in a few minutes. EMB is a reliable company with one of the best customer service.

    • Phillip CPO
      administrator

      Hi Medloc,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

      • Medloc

        Body Cure Store

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Phillip Parker
Credit Card Processors
2 min read
10 Comments
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