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Specializing in Hard-To-Place Business Types
Based in Los Angeles, California, eMerchantBroker.com is a merchant account provider that is one of the top payment processors for high-risk e-commerce business types. The company is willing to work with high-risk business types that may not be eligible for merchant accounts through traditional processors, such as adult products, credit repair companies, collection agencies, e-cigarette vendors, firearms dealers, online gaming businesses, nutraceuticals, timeshares, and others.
eMerchantBroker.com Payment Processing
eMerchantBroker.com processes all major debit and credit cards for most business types, specifically focusing on high-risk businesses. Their services include ACH processing, loans and cash advances, chargeback protection, high-volume processing, MOTO, access to payment gateways, POS solutions, international payments, and extensive integrations with online payment services and cryptocurrencies.
eMerchantBroker.com Location & Ownership
There is some evidence that eMerchantBroker is partnered with another Los Angeles-area provider that goes by either “1st American Merchant Funding” or “The Merchant Account Store” (firstamericanmerchant.com), but this relationship is unconfirmed at this time. eMerchantBroker.com is a registered ISO/MSP of BMO Harris Bank, N.A., Schaumburg, Illinois, and is headquartered at 2985 E Hillcrest Dr #209, Thousand Oaks, California 91362. According to a company representative, Blair Thomas is the CEO and is a co-founder along with David Silverton.
eMerchantBroker Review Table of Contents
- Costs & Contract: Offers variable contract terms depending on each business’s level of risk and…
- Complaints & Service: Has received more than 10 public complaints regarding…
- BBB Rating: Has been accredited by the BBB since 2012 and an “A+” rating but has received 2 complaints and 54 reviews in regards to…
- Sales & Marketing: Hhires independent sales representatives but has not received any complaints about its…
Should You Trust eMerchantBroker?
Lawsuits, Reviews & Complaints
Here's Who We Trust.
Total Online Complaints
Live Customer Support
Most Common Complaint
Low Complaint Total
We have located more than 10 negative eMerchantBroker reviews online, and a few of these accuse the company of being a scam or a ripoff. Most complainants report that eMerchantBroker required them to submit what they considered to be an excessive amount of paperwork during signup, that the company could not approve them for certain high-risk products, or that they did not understand why the company denied their application at the end of the sign-up process. A few complaints also mention frustration when dealing with eMerchantBroker’s customer service and tech support teams. These complaints are very common for providers that deal with high-risk businesses, and it does not appear that eMerchantBroker is acting maliciously with respect to high-risk applicants.
In an older review, filed with the Business Consumer Alliance, the merchant claims to have been excessively billed as the result of an NSF fee. eMerchantBroker responded to this complaint and appeared to resolve it successfully. There are generally positive reviews of eMerchantBroker on other consumer protection websites, indicating that the company provides quality customer service to its merchants.
In 2017, eMerchantBroker was sued in a potential class-action suit over alleged violation of the TCPA act. The suit was settled. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
eMerchantBroker Customer Service Options
eMerchantBroker lists dedicated phone and email contact information for customer support.
We have located multiple eMerchantBroker.com customer service numbers:
(800) 621 – 4893 – Toll-Free General Number
(800) 621-4893 EXT 901 – Sales
(800) 621-4893 EXT 902 – Customer Service
(800) 621-4893 EXT 903 – Agent Support
eMerchantBroker.com offers a dedicated email support address at email@example.com and a customer support form.
Given the fact that the company is showing only a few complaints on internet forums, we have given it an “A” in this section but must exclude it from our list of the top merchant account providers for customer service.
Is the BBB Rating for eMerchantBroker Accurate?
Better Business Bureau Profile
See Which Processors Offer No Monthly Fees And No Contracts.
Product & Service Complaints
Billing & Collection Complaints
Advertising & Sales Complaints
Guarantee & Warranty Complaints
Under 5 Complaints
eMerchantBroker.com has been accredited by the Better Business Bureau since 2012 and currently shows an “A+” rating based on 2 complaints in the last 36 months. 1 complaint deals with a problem with a product or service and 1 addresses a billing or collection dispute. Neither complaint has been resolved to the satisfaction of the merchant or received no final communication.
What Merchants Say
eMerchantBroker has also received 54 informal reviews from merchants, with 51 of them positive in tone and 3 which are negative in tone. The most recent negative review mentions poor customer service:
Horrible customer service. I have had countless issues with their pinwheels, payment processing and their merchants hitting me for mystery fees only to have no one respond or have someone say “theres no issue” when you can’t even type a credit card in on my website. But if they have an issue processing their fees and collecting money from you they threaten to close your account in 7 days. THEY CAN REACH YOU BUT YOU CANT REACH THEM.
Excellent customer service is a hallmark of a top merchant account provider. Merchants who wish to avoid situations like these should make sure they choose a company with a track record of attentive customer support.
An “A” Performance Overall
Given the company’s complaint total and resolution ratio, we agree with the BBB’s rating.
How Expensive is eMerchantBroker Service?
Rates, Fees, and Contract Terms
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3.00% + $0.15
4.00% + $0.25
Early Termination Fee
Up to $595
PCI Compliance Fee
Equipment Lease Terms
Custom Contract Terms
There is very little specific information available about the standard eMerchantBroker contract at this time. Multiple online reviews indicate that the company partners with a number of processors including First Data (Fiserv), iPayment, and North American Bancard to provide its services, meaning that its contract terms could vary greatly from merchant to merchant. In addition, the company’s willingness to work with high-risk businesses likely creates a need for even greater flexibility with its rates.
Contract lengths are reported to range from 1 to 3 years, each with an automatic renewal clause that vests at the conclusion of the initial term. Early termination fees of up to $295 for 1-year contracts and upwards of $595 for 3-year contracts have also been reported. Merchants can expect to receive a wide variety of contract terms through eMerchantBroker and are encouraged to work with a sales rep they trust. Merchants reviews reflect rates of 3.00% plus $0.15 and 4.00% plus $0.25 for swiped and keyed-in transactions, respectively.
Can Serve MMJ and CBD Merchants
One unique feature of eMerchantBroker is that the company is one of the few credit card processors that can provide credit card processing for marijuana dispensaries and CBD vendors in the U.S. eMerchantBroker’s medical marijuana merchant account enables dispensaries to accept Visa, MasterCard, Discover, and Amex payments in-store using a PC-compatible card swiper or a tablet and printer leased from eMerchantBroker. eMerchantBroker’s system is a hybrid offshore/domestic merchant account that functions as a normal merchant account from the dispensary’s perspective. This is subject to change as federal and state regulations surrounding marijuana continue to shift.
Merchants Are Satisfied
Given the lack of complaints about the company’s contract terms at this time, we are awarding eMerchantBroker an “A” in this category. If you have had any experience with the standard eMerchantBroker merchant agreement (including details about any possible early termination fees or PCI Compliance fees), please share that information in the comment section below this review.
Does eMerchantBroker Use Deceptive Marketing?
Advertising & Sales Strategy
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Employs Independent Resellers
Advertises Deceptive Rates
Discloses All Important Terms
No Sales Complaints
eMerchantBroker.com utilizes a network of ISOs and independent sales agents to market its services. This hiring practice is common within the payment processing industry and usually results in complaints among merchants. In the case of eMerchantBroker, however, there are no complaints alleging misrepresentation or nondisclosure by sales reps, indicating that the company maintains fairly rigorous oversight of its independent agents.
Incomplete Rate Quotes
The eMerchantBroker homepage quotes rates “as low as 2.99%” for high-risk businesses. This rate quote is incomplete, as it only discloses the company’s “Qualified” rates for these account types without mentioning the higher “Mid-Qualified” and “Non-Qualified” rates that merchants are likely to pay. However, the company clearly notes that this is only a qualified rate, and it clearly states that mid and non-qualified rates will be higher. This is especially true for merchants who require TMF/MATCH merchant accounts or bad business credit merchant accounts.
A Quality Reputation
eMerchantBroker scores well in this category due to the overall lack of complaints about its sales practices.