Overview
Based in Los Angeles, California, eMerchantBroker.com is a merchant account provider specializing in high risk e-commerce business types. The company is willing to work with high risk business types that may not be eligible for merchant accounts through traditional processors, such as adult products, credit repair companies, collection agencies, e-cigarette vendors, firearms dealers, online gaming businesses, nutraceuticals, timeshares, and others.
There is some evidence that eMerchantBroker is partnered with another Los Angeles-area provider that goes by either “1st American Merchant Funding” or “The Merchant Account Store” (firstamericanmerchant.com), but this relationship is unconfirmed at this time. eMerchantBroker.com is a registered ISO/MSP of BMO Harris Bank, N.A., Schaumburg, Illinois, and is headquartered at 12021 Wilshire Blvd #626, Los Angeles, California 90025. According to a company representative, Blair Thomas is the CEO and is a co-founder along with David Silverton.
Key Points
- Sales & Marketing: eMerchantBroker hires independent sales representatives but has not received any complaints about its sales practices.
- Costs & Contract: eMerchantBroker offers variable contract terms depending on each business’s level of risk.
- Complaints & Service: eMerchantBroker has received more than 10 public complaints.
- BBB Rating: eMerchantBroker has an “A+” rating with the Better Business Bureau and has received three complaints in the past three years.
- Rates & Fees: How Merchants Got The Best Rates With eMerchantBroker
Visit eMerchantBroker’s Website or call (877) 301-3442 for more information.
Response from eMerchantBroker
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eMerchantBroker Bottom Line
eMerchantBroker performs well as a merchant services provider in this review. The company’s low complaint rate with the BBB and elsewhere is the primary factor raising its grade. Our rating for eMerchantBroker.com may change as we learn more about its pricing, contract terms, customer service, and corporate partnerships.
Visit eMerchantBroker’s Website or call (877) 301-3442 for more information.
About Phillip Parker
Hi, I’m Phillip Parker and I believe that the merchant account industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. I created this website to help you avoid the bad players, save money on fees, and get peace of mind with your merchant account. If you would like to help support my work, check out my cost analysis service. I can evaluate your statement and tell you exactly how much you're overpaying for your merchant account. Get more information here.
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Scammers.
I tried to apply, they ask for suspicious stuff like
– coming to my possession or business address and taking pictures
– long term bank statements and they never take electronic ones and only from bank account you’ll be using (as far I know statements used for address and person identification, not for financial information collection).
– and MOST TERRIBLE, they demand login and password to a current merchant account with another payments processor. None of the copies of statements or other info is accepted by login credentials.
– otherwise it’s a deal breaker.
Beware, they will collect your clients info, their emails, your personal and business data and who knows where they gonna use it.
Just a quick question, does anyone know who the business owners are for Emerchantbroker ?
And has anyone actually had a face to face meeting with them ?
Did they resolve your problem and refund monies or did they just disappear ?
Does anyone know other businesses the owners are involved with ?
I believe these guys are now operating in other countries.
Thanks.
This is a terrible service for your business. Do not make the mistake that I did. Their sales team is very good in answering the calls and closing a 3 year contract. But customer services & technical support are impossible to get them on the phone. All they do is take messages and never call you back. Terrible experience.
I am writing this to possibly avoid other people in my situation get heart by this unprofessional broker! We were referred to eMB to provide our online store with a merchant account. After the first inquiry I received an email with a link to fill up a few forms. I replied to the broker on my case to ask a few important questions before filling up the forms and I didn’t hear back even after follow-up emails! I finally could get a hold the agent on the phone and he claimed he thought he replied to the emails! I just ignored this first red flag and completed application forms and submitted list of documents that were required and was told that it would take 3 to 5 business days for completion. After 7 business days we followed up and we heard they submitted wrong info to the bank they were working with and they needed to resubmit! After a few more business days they requested more documents! A few more days passed, and they wanted to send and investigator to my residence! Some more days passed, and they asked for some of the items on our website to be remove, and we regrettably showed flexibility and did so. After this they wanted us to submit user-name and password to our backend, Paypal, and Amazon accounts and this was the most notorious request I have seen from a company that claims to be PCI compliant. Despite all hesitations we submitted some limited access in hope that this long maze reaches to an end. Then after some more days they asked us for ingredients of items we are selling online to ensure it meets FDA approval! and when we told them the request makes no sense they said it is VISA requirement! which after some research we realized that was also a false statement.
This was the point that we decided to work with another more reputable company and we got our shopping cart active in less than 48 hours!
Just be aware if you want to work with eMB that they are not professional, with no clear insight of the process and very slow in moving requests.
What was the other company that you used?
I also found our initial conversation with this particular merchant to be off the charts unprofessional. We decided to go with someone else as it felt very uncomfortable and scammy.
They do not process CBD accounts as of December. Not really helpful.
EMB customer service is the best there is! Being a new merchant account holder, I have been calling their hotline non-stop the past few days. And regardless of how obvious some of my inquiries turn out, the staff has always been ready to help. One staff member even surprisingly took the time to lend me important advice about marketing my new online business and getting more customers on board. I haven’t been with EMB for the longest time, but it is clear that my business is with the right people.
Hi aman,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Hi Aman,
Are you still using emerchantbroker? and do you mind telling us what kind of business you are into?
Reliable customer support
Unlike many card processing companies where calling customer care will land you straight into a long queue of people waiting to be connected, eMerchantBroker’s customer service team is always ready to assist when I encounter a problem. Just last week, I couldn’t get through my merchant account. I called customer support and my call went through within seconds. As usual, the support staff was humble and polite, and I was able to get my issue sorted in a few minutes. EMB is a reliable company with one of the best customer service.
Hi Medloc,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
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