National Processing Review: Fees, Comparisons, Complaints & Lawsuits

Low Complaint Total

We have approximately eight negative National Processing reviews, and these complaints do not explicitly refer to the company as a scam or a ripoff. In one case (found here), the merchant claims that National Processing has refused to deliver funds totaling $14,013.50 to the merchant. According to the merchant, National Processing stated that the funds were being held by a third party called iCheckGateway, and that National Processing did not have the funds in question. To support this claim, National Processing filed a rebuttal stating that it has not ever received funds from the merchant. The merchant then responded to this rebuttal by including documentation supporting the merchant’s claim that National Processing was serving as the merchant’s processor. The merchant’s second post received a second denial. Other complaints filed against the company describe sudden account cancellation, poor machine functionality, untimely deposits, and poor customer service.

Questionable Fund-Hold Situation

The details of this complaint are unclear. If the merchant is correct, then National Processing appears to have signed the merchant up for a third-party gateway without the merchant’s knowledge, resulting in a fund-hold by iCheckGateway and no clear way for the merchant to recover his funds. On the other hand, it could be that the merchant’s very large sum was held in accordance with iCheckGateway’s policy, and the lack of communication from iCheckGateway has resulted in National Processing wrongfully taking the blame for the situation. Without any way to verify the exact facts of the case, we will refrain from penalizing National Processing too harshly for this complaint. It should be noted, though, that the company’s rebuttal to the merchant’s post seems more interested in denying culpability than in finding a solution for the merchant. In addition, the merchant’s supporting documentation indicates that National Processing was at the very least in communication with the merchant over the issue but could not resolve the problem in a timely fashion.

National Processing Lawsuits

In 2019, National Processing entered into a lengthy lawsuit with MiCamp Solutions. The lawsuit dealt with MiCamp licensing part of National Processing’s portfolio and money that was supposed to be paid under certain circumstances back to National Processing. The two companies sued each other for two years, and it appears the case was finally dismissed, though it is unclear what the result was for each company. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

National Processing Customer Service Options

The National Processing website lists a general phone number, account care phone number, and email contact information.

We have located a single National Processing customer service number:

(800) 720-3323 – Toll-Free General Customer Service

National Processing also offers a dedicated email support address at [email protected], and it also offers live chat support and a support form through its website.