Host Merchant Services Review

Overview

Payment Processing for a Wide Range of Business Types

Host Merchant Services (hostmerchantservices.com) is a Newark, Delaware-based merchant account provider that serves a variety of business types. Company founder Lou Honick got his start in the web hosting industry by launching, owning, and operating HostMySite.com from 1997 until its acquisition by a private equity firm in 2008. One year later, he founded Host Merchant Services, which has become one of the top-rated merchant services providers on CPO. Host is headquartered at 250 Corporate Blvd., Suite L, Newark, Delaware 19702. Host Merchant Services is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, California.

Host Merchant Services Review Table of Contents

  • Sales & Marketing: Host Merchant Services hires independent sales representatives but has not received any complaints about its sales practices.
  • Costs & Contract: Host Merchant Services offers a month-to-month contract with no early termination fee.
  • Complaints & Service: Host Merchant Services has received fewer than 10 public complaints.
  • BBB Rating: Host Merchant Services has an “A+” rating with the Better Business Bureau and has received zero complaints in the past three years.
  • Rates & Fees: How Merchants Got The Best Rates With Host Merchant Services

Contact Host Merchant Services

Phone: (888) 727-4538
Website: HostMerchantServices.com
Address: 250 Corporate Blvd., Suite L, Newark, Delaware 19702

Host Merchant Services Products and Services

Industries

  • Retail
  • Mobile
  • E-commerce
  • Restaurant
  • Non-profit
  • Fitness
a

Sales & Marketing

Key Points - Sales & Marketing

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

No Sales Complaints

Host Merchant Services appears to employ both W2-employed sales agents and independently contracted outside salespeople. We are unable to locate any negative reviews of Host Merchant Services that mention the company’s sales team, so it appears that Host’s sales reps are generally forthright and helpful when signing merchants up for services.

Transparent Pricing

Host Merchant Services actively promotes interchange-plus pricing on its website and includes a description of this pricing structure for merchants who may not be familiar with it. Host offers interchange-plus pricing with its mobile merchant accounts and e-commerce merchant accounts in addition to its conventional retail merchant accounts. The company also does not appear to engage in any deceptive advertising strategies in its official materials.

Response from Host Merchant Services

We’re here to help! Call us at (888) 727-4538 or visit HostMerchantServices.com!

Host Merchant Services Marketing Example

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Costs & Contract

Key Points - Costs & Contract

Swipe Rate Interchange-Plus
Keyed Rate Interchange-Plus
Early Termination Fee None
PCI Compliance Fee Variable
Equipment Lease Terms Variable

Month-to-Month Contract, No Termination Fee

Host Merchant Services offers interchange-plus pricing with no term length or early cancellation fee. The section of the company’s contract that describes the termination process includes a portion that has been struck through; this portion describes an early termination fee ranging from $250 to $500. Merchants are advised to ensure that this portion does not appear in any contract they sign.

Retail, Restaurant, and E-Commerce Pricing

Host Merchant Services offers three per-transaction rates depending on the merchant’s business type. Retail businesses will receive a rate of interchange plus 0.25% plus $0.10, restaurants will receive a rate of interchange plus 0.20% plus $0.09, and e-commerce businesses will receive a rate of interchange plus 0.35% plus $0.10. Host also offers high risk merchant accounts that will feature variable pricing depending on each merchant’s business type and processing history.

No Contract Complaints

The company is showing zero complaints online about its contract terms, which indicates that most of its clients are satisfied with their agreements. Overall, Host’s terms appear to be exceptionally transparent and highly competitive, and we therefore award Host Merchant Services an “A” in this category.

Response from Host Merchant Services

We’re here to help! Call us at (888) 727-4538 or visit HostMerchantServices.com!

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Complaints & Service

Key Points - Complaints & Service

Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

We are currently unable to locate any Host Merchant Services complaints that accuse the company of being a scam or a ripoff, which indicates that the company’s in-house customer support team does an excellent job of resolving issues before they are taken onto public forums. The company is showing only a handful of complaints on this and other websites, with most related to being denied a merchant account or malfunctioning hardware. The only other reviews we have located have been positive testimonials.

24/7 Customer Support

Host offers 24/7/365 customer support to all merchants. In general, Host Merchant Services appears to offer reliable customer support to complement its competitive contract terms. We therefore assign it an “A” in this section.

Response from Host Merchant Services

We’re here to help! Call us at (888) 727-4538 or visit HostMerchantServices.com!

a

BBB

Key Points - BBB

Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

No BBB Complaints

Host Merchant Services has been an accredited business of the Better Business Bureau since 2011 and currently holds an “A+” rating. The company’s BBB profile is showing zero complaints in the past three years.

What Merchants Say

Host Merchant Services is also showing two positive informal reviews posted to its BBB profile, although it should be noted that these reviews are not subject to verification by the BBB. The most recent informal review praises Host’s customer service:

Outstanding customer service. Always available to help and customer support is first class. I highly recommend Host Meechant Services.

This type of positive feedback is a big reason why Host is one of the top recommended credit card processors on CPO.

An “A” Performance Overall

Since it is our philosophy that “A+” ratings should be reserved for companies with zero complaints, we agree with the BBB’s rating at this time.

Response from Host Merchant Services

We’re here to help! Call us at (888) 727-4538 or visit HostMerchantServices.com!

Host Merchant Services Logo

Host Merchant Services Bottom Line

Great Option For Almost Any Business

Host Merchant Services rates as an exemplary merchant services provider according to our standards. The company is showing generally positive reviews across all consumer protection websites and offers interchange-plus as its preferred pricing model. Even when dealing with highly rated companies, merchants are encouraged to read their contracts carefully. For more information on the company, see the Host Merchant Services website or call (888) 727-4538.

Phillip Parker is a former merchant services sales agent who believes the industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. He created this website to help you avoid the bad players, save money on fees, and to get peace of mind with your merchant account. If you would like to help support his work, learn more about our cost reduction service. We can evaluate your statement, tell you exactly how much you're overpaying, and then help you dramatically reduce your fees with your current credit card processor. Looking to switch instead? See our list of the best merchant account providers.

Schedule a Consultation with Phillip

18 Reviews Leave Your Review for Host Merchant Services Below

    Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  1. Anne Hoang says:

    Stay away from this company! They tricked us into thinking they were cheaper than our previous company but ended up being the same or more expensive. And the representative told us that the equipment was given to us free for use as long as we used them. But could be returned in the future if we decided we no longer wanted to use them. Turns out that was a lie. Cancelling with them might be at no charge if they cant beat another competitor company’s fees, but you have to pay $3600 for equipment! Look over everything before signing! What they say to you does seem too good to be true, so don’t fall for it.

  2. We have have switched our Church to this Merchant Provider and have found their fees, service and courtesy to be exemplary at every level.
    Trustee & IT Manager, P.O.M.O G. Orthodox Church

  3. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  4. clint says:

    I see nothing about whether they offer virtual terminal or not. Also I don’t see anything about ‘card not present’ fees.

  5. Mike S says:

    I have worked with HMS for a few years now and they have been not only responsive, but they connect with clients on a personal level. Rates are better than any other option we can offer our clients and the application process is painless and fast! Thanks HMS!

  6. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  7. I have been using Host Merchant Services at my restaurant for 2 years. The customer support is outstanding and I would highly recommend them to any business.

  8. Chris Bath says:

    I have used host for a few years now and I have to say it is far superior to my previous hosting company. Low rates on processing and the customer service has been outstanding.

    1. CPO Admin says:

      Hi Chris,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  9. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  10. Allison Jones says:

    Host Merchant Services has handled my restaurant’s payment processing for a few years now. I switched over because they were able to lower the rates and fees I was paying to save me quite a bit each month. After processing with them, I realized that other company’s customer service and support cannot compare to theirs. When I need help with something, I give them a call and have a real person on the phone in about 10 seconds. They are a great company to work with, and I’d recommend them to any business owner.

    1. CPO Admin says:

      Hi Allison,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  11. Ana R says:

    I am trying to get in touch with them and no results . I sent an email and call leaving a message because i am interested to work with them but i do not have response.

  12. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  13. michael says:

    Waste of time. Their response to our application was, Unfortunately I could not get this pre approved. Your score does not qualify for further consideration”
    What is that based on? We are over a million dollar business and do not qualify. I question the ratings here.

  14. Carina Cooper says:

    Hugo helped me over the phone today.I found him very personable,and professional.He took care of the professional request that I needed in a timely manor.It is refreshing to talk to a pleasant representative who seemed happy to help.Thank you Hugo!

    1. CPO Admin says:

      Hi Carina,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  15. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  16. Terry Gruchacz says:

    I started applying for a merchant account with Host Merchant Services on July 30, 2015. After a reminder on August 11th that I was still interested, the account manager finally sent me an application. I completed it and e-mailed on August 14th. The account manager then asked for more info on the 14th. I collected it and e-mailed it on the 19th. Today, August 28th, I had to remind the account manager I was waiting for a reply or anything saying he had received my e-mail. He got back to me and wrote Host Merchant Services could not take my account because my credit card volume was too low.
    The reason I am putting in a complaint is they dragged out the whole procedure when they could have told me on the 14th, when I e-mailed the original application, my volume was too low.

  17. shirley says:

    my credit card machine will not work..it says ‘reversal not cleared’ I know there is a way to fix this but I can’t find it…please help me

  18. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  19. Great merchants account providers are hard to come by. Finding one that can not only suit your needs but also provide top class support is another.

    We’re proud to have partnered with Host Merchant Services. This is a company that places great emphasis on customer service and are always there to help. We recommend HMS to the people we care about the most because there’s no question they’ll deliver!

  20. Host Merchant Services are in my opinion the way to accept credit/debit cards if you want the “personal touch” Our business has been associated with many different credit card processors in our 20+ years in business, and HMS has been the only one with a local representative that is consistently available when you need her. They also provide quicker deposits of transactions with lower fees. We unequivocally recommend Host Merchant Services.

  21. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  22. Host Merchant Services has first rate unparalled customer service. Local office and direct cell phone numbers for tech support in addition to the standard 24-hr toll free. I especially like their web based processing solution to process cards not present for our phone orders and catering jobs. Rates are very competive (we have saved money processing with Host Merchant) and Host Merchant has also supplied us with wireless terninals we use to process cards at fairs, festivals, offsite and special events. Little extras (like free thermal paper) are a nice bonus.

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