Poynt Overview

The “World’s First Smart Payment Terminal”

Originally created to sell the “world’s first smart payment terminal,” Poynt (poynt.com) is a POS provider that offers credit card processing software and hardware for merchants. Poynt was launched in late 2014 by the former head of Google Wallet to promote a single piece of hardware with pre-installed POS software as well as a built-in register, scanner, and printer.

Location and Ownership

The company started shipping its first orders in September 2015 and has since expanded its service offering to include a proprietary operating system, business management tools, and an app marketplace. Poynt is compatible with all major credit card processors, so merchants will not need to switch processors to use the product. Osama Bedier is the founder and CEO of Poynt, which is headquartered at 490 California Ave #200, Palo Alto, California 94306.

Poynt Review Table of Contents

  • Sales & Marketing: Poynt does not market directly to merchants and has not received any complaints about its sales practices.
  • Costs & Contract: Poynt’s price and contract terms will vary depending on each reseller.
  • Complaints & Service: Poynt has received more than 20 public complaints.
  • BBB Rating: Poynt does not have a profile with the Better Business Bureau at this time.
  • Rates & Fees: How Merchants Got The Best Rates With Poynt

Products & Services Offered

  • Debit and credit card processing
  • EMV acceptance
  • NFC acceptance
  • Bluetooth compatibility
  • Built-in register and barcode scanner
  • Loyalty program integration

Types of Businesses Served

  • Retail
  • Restaurant
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Poynt Rates, Fees, and Costs

Key Points

Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee None
PCI Compliance Fee None
Equipment Lease Terms Variable

No Contract Terms

Poynt can be purchased at a variable cost from a merchant’s current provider and does not come with a linked merchant account. This means that Poynt does not charge any per-transaction fees, monthly fees, or cancellation fees, and there are no contract terms associated with its use. Poynt is simply a piece of equipment that connects to a merchant’s chosen credit card processor or existing POS system. Any additional fees that a merchant pays on a per-transaction or monthly basis will be charged by that merchant’s processor.

Avoid Equipment Leases

Like other smart terminals, it is likely that Poynt will be priced higher than conventional credit card swipers. However, the versatility of the product will likely justify any one-time purchase cost. If merchants are presented with an option to lease Poynt, then they are advised to scrutinize the terms of the lease carefully. Traditionally, equipment leases are occasions for providers to lock merchants into long-term contracts that end up costing much more than the equipment is actually worth. Although a Poynt terminal is worth more than a conventional terminal, it still isn’t worth paying thousands of dollars over the course of several years just to have one.

Response from Poynt

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Poynt Complaints & Customer Reviews

Key Points

Total Online Complaints 20+
Live Customer Support No
Most Common Complaint Product Malfunctions

Product Malfunctions

We are currently able to locate over 20 negative Poynt reviews across various consumer protection websites, though none outright accuse the company of being a ripoff or a scam. Common complaints include persistent software and hardware malfunctions, poor customer service, and difficulty setting up the system. A consistent theme in these Poynt complaints seems to be frustration with constantly glitching devices that often load slowly or malfunction within the first few months of use.

Poynt Support Options

Poynt generally refers merchants to the processor or agent who sold them the terminal for customer support, but it does offer technical support via a contact form and live chat feature on its website. The company’s FAQ page and dedicated “Help Center” section also provide information about the product. The company does appear to attempt to remedy complaints, particularly those that come through on its Facebook page. Although Poynt has a relatively low complaint total for a company that has been in business since 2014, many of the complaints are recent enough and echo severe enough issues to negatively impact Poynt’s score in this category.

 

Response from Poynt

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Poynt BBB Rating Summary

The Better Business Bureau does not maintain a profile for Poynt at this time. We will therefore not factor a BBB rating into this review.

Response from Poynt

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a

Truth In Marketing & Advertising

Key Points

Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms Yes

Removed From Sales Process

Poynt does not market directly to merchants. Instead, merchants can purchase Poynt through one of its partner processors if they wish. This means that Poynt is generally removed from the sales process. We therefore will assign the company a rating of “A” unless information emerges to suggest that the company is complicit in deceptive sales tactics.

Response from Poynt

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Poynt Marketing Example

Poynt Logo

Our Opinion of Poynt

A Solid POS Option

Poynt rates as a quality point-of-sale system according to all available information, but it has received some complaints related to its setup process, regular device malfunctions, and poor customer service. Merchants should be sure to determine whether they are likely to make use of the product’s versatility before paying its higher-than-average purchase cost.

Phillip Parker is a former merchant services sales agent who believes the industry has been overrun by people who engage in fraud and deception in order to steal from hard working business owners. He created this website to help you avoid the bad players, save money on fees, and to get peace of mind with your merchant account. If you would like to help support his work, learn more about our cost reduction service. We can evaluate your statement, tell you exactly how much you're overpaying, and then help you dramatically reduce your fees with your current credit card processor. Looking to switch instead? See our list of the best merchant account providers.

Schedule a Consultation with Phillip

8 Reviews Leave Your Review for Poynt Below

    Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  1. Steve Rinehart says:

    If you value your time and sanity, plus your business and customers…. do not come near this company. I regret ever purchasing them and so will you! It does have an BBB rating…. FAILING!!!

    From The Editor
    This Post Might Help: Best EMV Terminals

  2. This is the worst device I’ve ever used. It can’t do the simple things it’s designed to do. Imagine buying a car and then finding out it comes with half a steering wheel. Then they tell you if you want to use it you have to spend hundreds of dollars per month to rent the other half from some third party developer. To make things worse the other half of the steering wheel has its own issues and never quite works correctly. I’m sorry to be so harsh but this company and its products are complete garbage. I have spent $1000s on multiple devices and none of them work. They will reboot randomly or simply crash while you are trying to make a charge. The worst is when an entire customer order doesn’t print in the kitchen and the staff looks around while the customer gets ready to walk out. I think I have spent more time fighting to keep customers while using this device than actually managing and running my business. There is also no customer support. I’m in the middle of getting a lawyer to null this contract and then go to Square Register as soon as possible. I would recommend you stay away from Poynt before you end up like all the rest of the reviews.


    From The Editor
    This Post Might Help: Best Merchant Accounts for Restaurants

  3. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  4. Karen says:

    I’ve had fairly good success with my terminal, and for a “small” merchant this system is a good option, although a bit pricey. My biggest complaint of the terminal is the customer facing pinpad screen. It does not resemble your typical pinpads with the associated letters on the numbered keypad – only numbers. I find many of my customers use a 4 letter word to remember their pin and are stumped when they don’t see the letters. I have sent the suggestion to Poynt several times and each time get the same scripted response saying “this would be a great improvement and will escalate my request to the appropriate team”. So far no improvement (7 months later).


    From The Editor
    This Post Might Help: Best EMV Terminals

  5. Kerri Bauer says:

    I am sure the machine has potential but the right hand does not know what the left hand is doing. Horrible Service thru both Elavon and Poynt. I don’t believe it is ready to be launched. I am having the same problems as everyone else. It works, it doesn’t work, it takes cards it doesn’t take cards. Terribly disappointed in all of the companies involved. They all just pass the problems off to someone else. Nothing but stress.

  6. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  7. Ty says:

    DO NOT BUY!! It is cute but it sucks. Sometimes it works sometimes it doesnt. It says card error, I call customer service they say reboot the machine. Then it declines cards. Customer service advised me ,it only takes cards with chips. That’s news to me it has been taking cards without chips for over 5 months. Second customer service person,(slightly better English )” We repaired a glitch”. It will take chipless cards now. Numerous other problems like dropping prices, modifiers, changing taxes. Now my BIGGEST problem I just looked at my bank account. Poynt made no deposits into my account for 14 days. Nothing new, everything else was deposited for months. It just stopped! Then I am told by very nice people, it was a Poynt software problem. They its fixed “it will not happen again “. Can you do without 14 days of business, I can’t. That is the only thing they got right. It will not happen again! Dont walk away from Poynt, RUN!!!!

  8. Julia Park says:

    Very bad service. We have been told incorrect information by the people at POYNT, and we have had to figure things out ourselves. There are many things we still are trying to figure out, and we have been given incorrect answers, or no answers. There are serious problems with the functions and the design of the machine, and the worst part is they themselves cannot give any help. And the sales people don’t know how to use the machine at all.

  9. Eliminate hidden fees and mistakes without switching merchant accounts. Get a free statement audit today to see how much you are overpaying.

  10. Susan says:

    This was honestly a disappointment. I have had this terminal for less than month, and it’s no longer working properly. I called customer service, and spent roughly an hour looking for the solution to this problem, but they were no help. I tried asking for a refund, and they also didn’t accept that. It was the biggest mistake to get this. Take this review as a warning to never get this.

  11. Mindy says:

    This system is very limited in what kind kind of storefront it can serve.
    It doesn’t have unit pricing programming options unless you pay for one of their TERRIBLE 3rd party apps they partnered with.
    If there are any connection errors, the system stalls and makes the checkout process even longer because they are sourcing all of your products from their website, rather than the device itself.
    If you have a large inventory of product items in one category, it is not able to scroll through them on the register app.
    This device need more development! I would suggest looking into another POS system that has been on the market longer, unless you like paying to work out the kinks.

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