Merchant Services Reviews

ClearPay Financial Solutions Reviews & Complaints

Updated:
Maintained Since: September 23, 2015
▼ 5 User Reviews
ClearPay Financial Solutions Logo
Overall Score
5
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Would you recommend them?

Overview

In this review of ClearPay Financial Solutions, we will provide a detailed overview of the company’s payment processing solutions, including credit card processing, point-of-sale systems, and e-commerce services. We will discuss the pricing structure, contract terms, and customer feedback to give you a clear understanding of what ClearPay Financial Solutions offers. Additionally, we will examine the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by their clients. By the end of this article, you will have a comprehensive understanding of whether ClearPay Financial Solutions meets your business’s payment processing needs.

About ClearPay Financial Solutions

Founded in 2011, ClearPay Financial Solutions is a merchant account provider that serves a wide variety of business types. The company appears to be a reseller of Global Payments products. In 2012, ClearPay entered into a strategic partnership with SecureNet in which ClearPay agreed to operate as a reseller of SecureNet’s e-commerce suite. It is unclear whether this partnership is still active.

ClearPay Financial Solutions Homepage

Jump Ahead:

ClearPay Financial Solutions Products and Services

Payment Processing

ClearPay Financial Solutions processes all major debit and credit cards for most business types. Their services include in-person and e-commerce payments.

ClearPay Financial Solutions Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

Low Complaint Total

Currently, we have found only a few negative ClearPay reviews, and these complaints do not suggest any fraudulent activity by the company. Most of the grievances are related to sales issues, and it’s worth noting that ClearPay Financial Services has addressed them satisfactorily. Considering the company’s size and tenure, the overall number of complaints is relatively low. If you have your experience with ClearPay Financial Services to share, whether positive or negative, please feel free to do so in the comments section below.

ClearPay Financial Solutions Lawsuits and Fines

No outstanding class-action lawsuits or FTC complaints have been found against ClearPay Finance Solutions. Merchants dissatisfied with their experience and seeking a non-litigious resolution should consider reporting their concerns to relevant supervisory organizations.

ClearPay Financial Solutions Customer Service Options

ClearPay offers various customer service phone numbers on its website for merchants in need of live support. While these lines handle most complaints internally, they may not fully meet the standards set by top-rated merchant accounts for excellent customer service.

ClearPay Financial Solutions Online Ratings

Here's How They Rate Online

Online Ratings Summary
Total BBB Complaints 1
Response Rate 100%
Complaints Resolved 0

Clean Complaint Record

ClearPay Financial Solutions currently has an “A+” rating with the Better Business Bureau and is not accredited. ClearPay’s BBB profile has received 1 complaint in the past 36 months. The 1 complaint was resolved to the dissatisfaction of the merchant or received no final reply.

What Merchants Say

ClearPay has received no informal reviews on its BBB profile. A previous complaint described difficulty with sales practices that sound like slamming:

These lowlifes are making cold calls to phones listed as Do Not Call. The person who called here could not explain who she was, why she was calling, or what her company did. I got the idea that she was offering payday loans to people with bad credit. I told her what she could do with her “program”, as she called it.

Aggressive sales tactics like constant phone calls can be harassing. Merchants in this situation should understand how to shut down sales calls.

An “A” Performance

In light of the company’s complaint and review totals, we agree with the BBB’s rating of an “A” at this time.

ClearPay Financial Solutions Fees, Rates & Costs

A Closer Look at The Contract

Rates & Fees Summary
Cancellation Penalties Undisclosed
Monthly & Annual Fees Yes
Processing Rates 1.00% - 4.99%

Variable Contract Terms

Public details about ClearPay Financial Services’ standard contracts are sparse, and the company does not offer specific pricing information on its website. It is noted as a reseller of Global Payments, suggesting that its pricing and fee structure may be similar. However, Global Payments’ rates are known to vary based on factors like business size and transaction volume. According to Global Payments’ 2019 terms and conditions, there is mention of an early termination fee of $500 per location or liquidated damages, a $299 annual maintenance fee, a $10 monthly fee, and non-cancellable equipment leases.

Virtual Terminal and Payment Gateway Pricing

ClearPay Financial Services also offers virtual terminal and payment gateway services, though specific pricing details are not disclosed on their website. It’s likely that additional rates and fees, such as gateway fees, technical support fees, batch fees, and transaction rates, may be applicable to these e-commerce services.

Few Contract Complaints

The relative absence of complaints regarding ClearPay Financial Services’ contract terms indicates a general client satisfaction. Nonetheless, without specific contract details, it’s challenging to determine if ClearPay’s pricing is as competitive as the most cost-effective merchant accounts. If you have details about ClearPay’s standard contracts, your input in the comment section below would be valuable for this review.

We also recommend merchants to explore our selection of the premier merchant account providers.

ClearPay Financial Solutions Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Outside Sales Team

ClearPay appears to primarily market its products and services through an independent sales agent program. The use of independently contracted agents is typically linked to higher complaint totals in the credit card processing industry, but we can find only a few ClearPay reviews related to misconduct by an independent sales agent.

This compares favorably to our list of best credit card processors.

Resolving Sales Complaints

Two ClearPay Financial Solutions complaints were filed with the Better Business Bureau at the time of our previous update. The first ClearPay Financial Solutions complaint alleges that the sales agent scolded the merchant for not purchasing a POS system from that agent, effectively diminishing the agent’s commission. ClearPay resolved the situation by releasing the merchant from the contract and providing a refund. The second ClearPay Financial Solutions complaint states that a sales agent provided inadequate assistance with equipment setup and then began billing the merchant for services long before the merchant had agreed to activate the account. ClearPay responded to this complaint in a similarly comprehensive fashion by refunding the improperly charged amounts, offering a month-to-month contract to the merchant, and further reducing the merchant’s rates.

Recent Complaint Outcomes

A thirdClearPay Financial Solutions complaint, which was filed in the comment section below this review, claimed that the company’s $50 setup fee was not properly disclosed. A company representative has stated that there is a setup fee from some processors that the company works with if equipment is placed for free, but it is not a start-up fee from ClearPay. The company’s most recent complaint in the comment section below this review has gone unaddressed.

No Red Flags

Although complaints of this nature are typical of companies that employ independent sales agents, the positive outcomes to these issues reflect positively on ClearPay’s sales standards. We have therefore assigned ClearPay an “A” rating in this category. As an additional point in the company’s favor, we cannot find any evidence of misleading rate quotes or unrealistic guarantees in ClearPay’s marketing materials. If you suspect that ClearPay is overcharging you, you can double-check your pricing with a third-party statement audit.

Our ClearPay Financial Solutions Review Summary

Our Final Thoughts

ClearPay Financial Solutions rates as a reliable merchant services provider according to all available information. Although the company has received a few isolated complaints related to its sales practices, ClearPay resolved them effectively. Our rating may change once more is known about the company’s contract terms.

Merchants are encouraged to compare ClearPay’s pricing with that of top-rated credit card processors to secure the best possible deal. This comparison will ensure that businesses receive the most competitive terms and pricing tailored to their unique needs.

Contact ClearPay Financial Solutions

Contact & Customer Support
CEO Jim Visoky
Address 10000 W Innovation Dr #160, Milwaukee, WI 53226
Toll-Free Customer Support (800) 306-8457
Customer Service [email protected]

Testimonials & Complaints

How Did ClearPay Financial Solutions Treat You?

5 User Reviews

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