Updated 1/15/2019: According to a company representative, SecureNet is now a fully owned subsidiary of Worldpay. The SecureNet brand appears to have been completely absorbed into the Worldpay brand, meaning that there is no functional difference between the two entities at this time. See our Worldpay review for up-to-date information about this company.
SecureNet (securenet.com) is a merchant account provider headquartered in Austin, Texas, after relocating from Rockville, Maryland. The company appears to have used Veracity Payment Solutions as its payment processor at one point, but it is now a subsidiary of WorldPay. Founded in 1996, SecureNet is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, California and Eagle Bank, N.A., Bethesda, Maryland, and is located at 12357 Riata Trace Pkwy, Austin, Texas 78727. Brent Warrington is listed as the CEO of SecureNet.Are you a decision maker with SecureNet? Claim this review.
Types of Businesses Served
Our unbiased reviews are supported, in part, by helping you find highly rated merchant accounts. You can learn more here.
SecureNet Rates, Fees, and Costs
|Early Termination Fee||None|
|PCI Compliance Fee||None|
|Equipment Lease Terms||Variable|
SecureNet advertises two different pricing structures on its website. The first, called “Pay As You Go” pricing, includes no annual contract, a swiped (card-present) rate of 2.55%, and a keyed (card-not-present) rate of 2.75% plus $0.25. The second option, “Pay Monthly,” offers a swiped rate of 1.65% plus $0.20 and a keyed rate of 2.55% plus $0.20 for a monthly fee of $15.95. According to the company’s website, there are no setup fees or monthly minimum fees, and it does not appear as though the company’s standard agreement charges an early termination fee. The SecureNet website advertises that PCI Compliance is included in its service, but it’s unclear whether this means that the company charges a PCI Compliance fee.
The SecureNet terms and conditions are available on its website (also below) and they describe a three-year agreement. As this appears to be at odds with the company’s claim of no annual contract, it may be that these terms and conditions are outdated. In any event, the company’s contract terms appear to be reasonably competitive and transparently communicated, and there are no merchant complaints about SecureNet’s contract terms at this time. We are therefore inclined to assume that most of the company’s clients are satisfied with their service. See the SecureNet Terms and Conditions.Are you happy with your SecureNet fees? Tell us about them before your go!
SecureNet Complaints & Customer Reviews
|Total Online Complaints||10 Plus|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
We are currently able to locate over ten SecureNet negative reviews, but none of these complaints accuse the company of being a scam or a ripoff. Most have been posted by former employees of the company, who report a disorganized and unsupportive corporate environment. One was left in the comment section of this review, and it cites a billing issue and difficulty contacting customer support. It received a thorough and helpful response from a company representative. Given the fact that there are almost no SecureNet complaints posted by merchants online, we will assume that the company’s internal issues are not currently affecting the service it delivers. The SecureNet website lists a phone number for customer support and provides an email form, and the company appears to service these lines directly.
SecureNet BBB Rating Summary
Key Points - BBB
|Product & Service Complaints||1|
|Billing & Collection Complaints||7|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
SecureNet currently has an “A+” rating with the Better Business Bureau and has been accredited since March 2013. The company has received eight complaints in the past 36 months, with one related to problems with its products or services while the other seven had to do with billing and collection. Six complaints have been resolved by the company with BBB assistance, while two were resolved to the dissatisfaction of the merchant. In light of these figures, we have adjusted the company’s BBB rating to an “A-” for the purposes of this review.
Truth In Marketing & Advertising
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||Yes|
SecureNet appears to partner with ISOs and independent sales agents to market its services. The use of independent sales entities is usually tied to high complaint rates, but it does not appear to be a major issue for SecureNet. We are currently unable to find any SecureNet reviews posted by merchants who had negative experiences with the company’s sales team, but there are approximately nine negative reviews online from former and current employees of the company. These complainants describe poor employee support, a high turnover rate, and a lack of organization within the company. While this is a concerning trend for any business, it does not appear to be related to the service that customers experience at this time. The SecureNet website lists several specific rates and terms on its website, but these rates do not appear to be deceptively quoted.
SecureNet Marketing Example
About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services
I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.
From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.