Overview
Veracity Payment Solutions provides credit card processing and merchant services for businesses. This article will review the company's service offerings, pricing structure, contract terms, and customer feedback. We will assess the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by clients. By the end of this article, you will have a clear understanding of what Veracity Payment Solutions offers and whether their services are suitable for your business's payment processing needs.
About Vanco Payment Solutions
Vanco Payment Solutions is headquartered in Atlanta, Georgia. The merchant account provider was originally founded in 1998 as “Vanco Services.” The company achieved its current form in May 2014, when Veracity Payment Solutions purchased Vanco Services and rebranded itself as Vanco Payment Solutions. This review originally covered Veracity Payment Solutions, but it now focuses on the merged entity that is Vanco Payment Solutions. According to a company representative, Vanco processes payments through First Data (now Fiserv).
![](https://www.cardpaymentoptions.com/wp-content/uploads/2024/07/VancoPaymentSolutions-homepage.webp)
Vanco Products and Services
Payment Processing
Our initial request for additional information about Veracity Payment Solutions and its business practices went unanswered by the company, both through phone calls and emails to the marketing department. However, a representative of Vanco Payment Solutions has contacted us to say that Vanco has more than 100 employees and that Vanco's primary areas of focus are faith-based organizations, non-profits, education, and professional services. Vanco Payment Solutions processes all major debit and credit cards through the following services: online payments through virtual terminals, mobile, text payments, kiosks, card swiping, and streaming.
![Vanco payment processing](https://www.cardpaymentoptions.com/wp-content/uploads/2021/01/vanco-payment-processing.jpg)
LINDA C BLAZEK
My church recently went to using your service. At the end it asks if I want to add a specified amount to cover the cost. When I said yes, an amount was added to each area I had donated to so that I ended up paying more than the cost amount stated.
Pete
DO NOT USE VANCO – they are not a company of integrity and they prey on churches. When you try to cancel their service, you get the run-around and continue to draft your account for years. If you are considering this company – please MOVE TO ANOTHER because you will regret it.
Carol Scanlon
Bill Pay received my money from my credit union in Idaho on 8/23. They were instructed to send the money to my credit union in Texas. Now, ICCU shows money sent to Bill Pay and TruWest shows it hasn’t been received. Now, Bill Pay says they have 5 days from (8/24) when it was scheduled to be paid, BEFORE they can research this transaction and supply TruWest with a transaction number for any research to begin! Hmmmm, I wonder what Bill Pay did with my money???? I do have to wonder if it is sitting in an account somewhere or has been electronically paid out incorrectly by Bill Pay. Bill Pay is showing up on the proof of payment as Vanco. Maybe they have my money????? I’m very, very, very disappointed in the unprofessional way that this transaction has been handled. I will find out what happened to my $500+ cash. And when I do………… I will write an update! And tell every single reviewing site, BBB, etc. of their poor customer service and unapologetic procedures! We’re NOT talking $20 here!
Marianne
Very very frustrated with Vanco.
My old cc machine was no longer useful to me, we switched over to a VOIP phone line. In the interim I asked them to have sales contact me about getting Virtual Terminal set up. It’s been two weeks and no contact from them. I called twice in the past week with zero follow through.
To work around I attempted to do a Voice Authorization however it will not post to my account without a machine. I ordered a machine from the famous auction site, contacted Vanco immediately to get a V Number build up started. This was last Thursday.
I called once yesterday (Monday) about it, it was not established. ONCE AGAIN I requested to have a virtual terminal set up/have someone contact me. Neither the V Number is yet established after SEVERAL phone calls today nor have I been contacted by any one in their company about setting up an alternate system of payment. Meanwhile I have >$5k in charges pending with additional charges that need to be taken care of.
I am beyond frustrated with Vanco at this point. If I was not overwhelmed with the business end of things I would immediately switch merchants. I overpay for this level of customer service (NONEXISTENT). I would NEVER ever recommend them. I’ve been dealing with this for over two weeks now and am nowhere near having this resolved.
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Ronald Young
My personal experience with Vanco (their phone system still identifies themselves as Veracity) is totally at odds with the review provided by CPO. They may serve their business customers adequately, but their attention to users of the systems they provide their business customers has been sorely lacking in my case. If business customers want to risk poor customer relations as a result of contracting with Vanco, that is of course their decision.
Cindy Artrip
I had a problem with their equipment failing and they would not replace the terminal without charging me $95. I had been a reliable customer for many years with MTG and Verasity bought them out. Since the switch over, they will not back their equipment. Management wouldn’t speak to me or even send me a power cord to see if that was the problem. Needless to say, they lost me as a customer and soon my husbands business will drop them too. In todays economy it is important to keep your customers happy and they failed in that department. I’m sure another company will be more than happy to help us out.
Veronica Kitayama
Can a business charge a customer $0.50 for a credit card purchase that is less than a certain amount? Is that legal?
I made a charge card purchase today that was $14.05 and was told by the cashier that I was being charged $0.50 in addition to my charge total because it was under $40.
Is this allowable by Veracity?
Please advise.
Thank you
Veronica Kitayama