Retriever of Ohio offers a variety of payment processing solutions for businesses, including credit card processing, point-of-sale systems, and mobile payment options. This article will review the company's service offerings, pricing structure, contract terms, and customer feedback. We will assess the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by their clients. By the end of this article, you will have a clear understanding of what Retriever of Ohio provides and whether it fits your business's payment processing requirements.
About National Payment Corporation
National Payment Corporation is a merchant account provider headquartered in Waterville, Ohio. The company operated for almost 20 years as “Retriever of Ohio”, but it appears to have shifted its branding to the National Payment Corporation name over the past five years or so. Retriever of Ohio took its name from a now-defunct large ISO of National Processing Company (NPC) called Retriever Payment Systems. Founded in 1993, the original Retriever Payment Systems was purchased by Iron Triangle Payment Systems in 2006 and subsequently converted into a subsidiary of National Processing Company (NPC). Although the original Retriever Payment Systems is no longer active, there are multiple independent sales offices across the country that still use the Retriever name and logo. Retriever of Ohio was one of those locations. A few of the other independent Retriever offices are listed below:
Retriever of Orlando, Florida, and of Memphis, Tennessee
Retriever Payment Chicago of Geneva, Illinois, now Payroc
Retriever of Jackson, Mississippi
National Payment Corporation is not affiliated with any of the locations listed above, and it does not report to a larger corporate entity called Retriever Payment Systems. It is a fully independent merchant account provider and this review will treat it as such.
National Payment Corporation Products and Services
Payment Processing
National Payment Corporation offers a wide range of payment processing solutions, including specialized services for high-risk businesses. Their expertise in managing transactions for industries with higher risk profiles ensures secure and reliable payment processing.
EMV Readers and Swipers
The company provides advanced EMV readers and swipers, designed to meet the latest security standards. These devices help protect businesses and their customers from fraud and unauthorized transactions, enhancing the overall transaction security.
POS Systems
National Payment Corporation also supplies POS systems from Clover and other leading providers. These systems offer comprehensive functionality to streamline sales operations, improve efficiency, and provide businesses with the tools they need to manage their transactions effectively.
ACH Processing
For businesses looking to accept electronic checks and direct debit transactions, National Payment Corporation offers ACH processing services. This service provides a reliable and cost-effective alternative to traditional payment methods, ensuring fast and secure fund transfers.
Wireless and Mobile Solutions
Their wireless and mobile solutions enable businesses to accept payments on the go, offering the flexibility needed for non-traditional business settings such as food trucks, pop-up shops, and mobile service providers.
Recurring Billing
National Payment Corporation supports recurring billing, making it easy for businesses to manage subscriptions and regular payments. This service is ideal for businesses with membership models or recurring services, providing a seamless and automated billing process.
Data Reporting and Analytics
The company includes data reporting and analytics tools that help businesses gain valuable insights into their financial operations. These tools enable detailed tracking and analysis of transaction data, aiding in informed decision-making and operational efficiency.
PCI Compliance
Ensuring PCI compliance is another critical service provided by National Payment Corporation. Adhering to the Payment Card Industry Data Security Standard, they help businesses protect cardholder data and avoid costly penalties associated with non-compliance.
Gift and Loyalty Programs
To foster customer loyalty and enhance marketing efforts, National Payment Corporation offers gift and loyalty programs. These programs are designed to attract and retain customers by providing incentives and rewards for repeat business, ultimately driving customer engagement and sales.
National Payment Corporation offers all standard payment processing solutions to most business types
National Payment Corporation Customer Reviews
Here's What Their Clients Say
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A
Recent Lawsuits
No
Few Complaints Found
We couldn’t find any National Payment Corporation reviews labeling the company as a scam or ripoff. While there are numerous complaints linked to Retriever Payment Systems overall, specifically directed at the Ohio office, none explicitly mention the Ohio location of National Payment Corporation. Being an independent brand, National Payment Corporation lacks its own negative reviews. Thus, we assume the company maintains quality customer support and avoids deceptive sales practices. If you have feedback on National Payment Corporation, feel free to share it in the comments below.
Legal Actions
No class-action lawsuits or FTC complaints have been discovered against National Payment Corporation. Dissatisfied clients who seek resolution outside of litigation can report concerns to relevant supervisory organizations.
Customer Support Channels
National Payment Corporation’s website provides dedicated phone numbers for customer support, indicating effective dispute resolution through these channels.
National Payment Corporation Customer Service Information
National Payment Corporation is showing Better Business Bureau accreditation since 2010 and an “A+” rating. The company has received 0 complaints in the last 36 months.
What Merchants Say
The company also has 0 reviews filed with the BBB in the last 36 months. Prior to that period, the last informal review described a positive experience using the company:
I would like to highly recommend National Payment Corporation. I am using their new Swipe Simple credit card processor on my cell phone. I have a company that exhibits at trade shows and take orders from customers. This was the best experience I have had using a credit card processor since I opened my business. It is extremely easy and the customer support has been outstanding. They spend many hours on the phone with me helping me setup the processor and explaining its features. I even called them last night from my trade show because I had a question. They were wonderful and answered my questions quickly and were very professional.
Customer service is an important aspect of resolving issues that arise with merchant accounts. Merchant account providers exhibiting excellent customer service are an important consideration for any business.
An “A” Performance Overall
Given National Payment Corporation’s clean complaint record, we agree with the BBB’s rating at this time, but readers should be aware that there are reasons to be skeptical of the BBB’s reviews.
Reviews of National Payment Corporation indicate that earlier contracts were three-year agreements with automatic renewal, managed through National Processing Company. These contracts included an early termination fee of at least $250, yearly PCI Compliance fees ranging from $49 to $180, an annual fee of $99, monthly PCI non-compliance fees of $19.95, among other minor fees.
National Payment Corporation’s Pricing Strategy
While National Payment Corporation promotes its competitive rates, stating they begin at 1.35%, the company hasn’t publicly detailed its fee structure. As a registered ISO of WorldPay, its rates could be similar to WorldPay’s, which are 2.90% plus $0.30 for swiped transactions and 3.30% plus $0.30 for keyed transactions. A representative mentioned that most clients aren’t charged an early termination fee and the $99 annual fee is applied selectively. They also indicated that National Payment Corporation advises against equipment leasing and no longer partners with Northern Leasing Systems for equipment leases.
Virtual Terminal and Payment Gateway Services
National Payment Corporation offers virtual terminal and payment gateway services via Authorize.Net. Typically, Authorize.Net’s agreements involve transaction rates of 2.90% plus $0.30, a monthly gateway fee of $25, and a batch fee of $0.15. However, as a reseller, National Payment Corporation may modify these terms.
Offering Advanced B2B and B2G Processing
National Payment Corporation also provides Level 2 and Level 3 processing services, specifically designed for B2B and B2G transactions. These services utilize different interchange rates and require more advanced payment processing technology to handle the detailed data needed for corporate credit card transactions.
Overall Performance
Considering the representative’s input and the absence of significant complaints about National Payment Corporation, the company is rated “A” in this area. Despite this rating, it’s noted that National Payment Corporation may not be among the most affordable merchant accounts on the market.
National Payment Corporation Employee Reviews & Sales Tacitcs
Should You Work For Them?
Jobs & Marketing Summary
Uses Independent Resellers
Yes
Telemarketing
Yes
Misleading Marketing
Yes
Discloses All Important Terms
No
Inside and Outside Sales Staff
National Payment Corporation appears to utilize a combination of in-house agents, telemarketing, and independent sales agents to market its services. Generally speaking, this combination usually results in high complaint rates for a company, but we are currently unable to find any National Payment Corporation reviews that accuse the company’s sales agents of deceptive sales tactics. There are a large number of sales complaints filed on our overall review of Retriever locations, but it isn’t clear whether any of these complaints are directed at National Payment Corporation.
Previously Advertised Rates
At the time of a previous update, the National Payment Corporation homepage advertised rates that “start at 1.35%.” A company representative has stated that this figure is the company’s rate for signature debit transactions, but the website made no mention of the higher “Qualified,” “Mid-Qualified” and “Non-Qualified” rates that clients will pay on the majority of their transactions. We consider this type of rate quoting to be deceptive, since it may give businesses an unrealistic expectation of the rates they will be charged. This rate quote appears to have been removed from the company’s website since its rebranding, so it will no longer negatively impact its score. If you suspect that National Payment Corporation is charging you undisclosed fees, we recommend seeking a third-party statement audit to find and eliminate hidden charges.
Our National Payment Corporation Review Summary
Our Final Thoughts
National Payment Corporation is rated as a reliable credit card processing provider based on all available information. Even under the Retriever brand, the company wasn’t the target of most general Retriever complaints and maintains a clean record both under its own name and with the BBB.
Despite the absence of negative reviews, prospective clients should still carefully read and understand their contract terms before signing up. It’s also wise to inquire about any potential fees that might arise and to compare National Payment Corporation’s pricing against that of top-rated payment processors. This approach will help businesses ensure they’re receiving the best possible terms and value.
Location & Ownership
National Payment Corporation is listed as a registered ISO/MSP of Vantiv (now Worldpay) and is headquartered at 1052 Pray Blvd, Waterville, OH 43566. Mike Wilson is listed as the president of National Payment Corporation.
If you found this article helpful, please share it!
In the late 2000s, as a broke college student struggling to make ends meet, I was contacted by a merchant services company after uploading my resume to a job listings website. This company promised substantial commissions and ongoing residual income for simply persuading businesses to accept credit card payments. It seemed straightforward enough—after all, what business doesn’t need to process credit card payments? Following a phone interview with a persuasive “sales director,” I found myself embarking on what I believed would be an easy job that would significantly boost my bank account with reliable monthly income and large sales commissions. However, the lessons I learned would profoundly change my life in ways I could never have imagined.
After completing my sales training, I hit the ground running, eager to make sales. This broke college student was determined to improve his financial situation! My first attempt at a cold call, with no prior appointment, ended with a burly man in his 50s yelling at me to leave, claiming he had been “totally robbed” by someone like me before. As I hastily exited, puzzled and intimidated by his reaction, I couldn’t help but wonder what he meant. Throughout the day, I encountered similar hostility from other business owners, all expressing disdain for the industry I had been so excited to join that morning. Confused and curious, I decided to shift my approach from selling to listening.
I quickly uncovered that the merchant services sector was riddled with unethical practices, including hidden fees, deceptive marketing, fine-print traps, and much more. It dawned on me that I had nearly been tricked by a dubious company into selling overpriced services under contracts with long-term commitments, all without being fully aware of what I was promoting. Outraged, I resigned from that company but learned that there were indeed ethical credit card processing companies that treated their clients fairly. Over the next four years, I worked for one such company, assisting hundreds of businesses in securing cost-effective processing solutions. Yet, I also met many more who had been misled and trapped in onerous service agreements. Determined to help people steer clear of these unscrupulous providers, I launched this website in my spare time, dedicating myself to researching and sharing my findings on every merchant account provider I could investigate.
Gradually, more and more business owners began to discover my articles. As word spread, search engines started to rank my content highly, amplifying its reach. My efforts were making a difference! Eventually, the website garnered enough traffic to enable me to leave my job and focus on it full-time, a journey that has now spanned over a decade. This path has not been without its challenges; unscrupulous company owners have tried to intimidate and sue me into silence on several occasions. Yet, I have stood firm against each threat. Here I am, continuing to publish reviews and articles, hoping to safeguard others from the pitfalls of the credit card processing industry.
If you believe in my mission and wish to contribute, please share my articles on your websites and social media. Thank you for visiting!
Testimonials & Complaints
How Did National Payment Corporation Treat You?
1 User Reviews
Jaxon Doris
Wow, I must say that National Payment Corporation has been an absolute game-changer for my business! As a small business owner, managing payments used to be such a headache, but ever since I switched to NPC, it’s been smooth sailing all the way.
Their payment processing solutions are top-notch, and the best part is the ease of use. From the moment I signed up, their team was incredibly helpful, guiding me through the setup process and answering all my questions patiently. They truly value their customers, and that’s something you don’t see every day.
The security measures they have in place give me peace of mind, knowing that my customers’ data and transactions are safe and secure. Plus, the speed at which transactions are processed is impressive – no more long waiting times or frustrating delays.
Another aspect that sets NPC apart is their transparent pricing. No hidden fees or surprises – everything is laid out clearly, making it easy to understand and manage my expenses. It’s refreshing to work with a company that values honesty and integrity.
Since I started using National Payment Corporation, I’ve noticed a significant increase in customer satisfaction. The various payment options they offer, including mobile payments and online invoicing, have made it convenient for my customers to make purchases, leading to more sales for my business.
I highly recommend National Payment Corporation to any business owner looking for reliable and efficient payment solutions. They have exceeded my expectations in every way, and I’m grateful for the positive impact they’ve had on my business.
Sharing your experience influences our rating and helps other business owners make informed decisions. Promotional content and contact information will not be published. Please provide a detailed summary of your experience.
Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.
Jaxon Doris
Wow, I must say that National Payment Corporation has been an absolute game-changer for my business! As a small business owner, managing payments used to be such a headache, but ever since I switched to NPC, it’s been smooth sailing all the way.
Their payment processing solutions are top-notch, and the best part is the ease of use. From the moment I signed up, their team was incredibly helpful, guiding me through the setup process and answering all my questions patiently. They truly value their customers, and that’s something you don’t see every day.
The security measures they have in place give me peace of mind, knowing that my customers’ data and transactions are safe and secure. Plus, the speed at which transactions are processed is impressive – no more long waiting times or frustrating delays.
Another aspect that sets NPC apart is their transparent pricing. No hidden fees or surprises – everything is laid out clearly, making it easy to understand and manage my expenses. It’s refreshing to work with a company that values honesty and integrity.
Since I started using National Payment Corporation, I’ve noticed a significant increase in customer satisfaction. The various payment options they offer, including mobile payments and online invoicing, have made it convenient for my customers to make purchases, leading to more sales for my business.
I highly recommend National Payment Corporation to any business owner looking for reliable and efficient payment solutions. They have exceeded my expectations in every way, and I’m grateful for the positive impact they’ve had on my business.