A Worldpay Reseller
Retriever Merchant Solutions (rmsnpc.com) is a merchant account provider headquartered in Munster, Indiana. The company takes the “Retriever” portion of its name from a now-defunct ISO of National Processing Company (NPC) called Retriever Payment Systems. Founded in 1993, the original Retriever Payment Systems was purchased by Iron Triangle Payment Systems in 2006 and subsequently converted into a subsidiary of National Processing Company (NPC). Although the original Retriever Payment Systems is no longer active, there are multiple independent sales offices across the country that still use the Retriever name and logo. Retriever Merchant Solutions is one of these locations. A few of the other independent Retriever offices are listed below:
- Retriever Merchant Solutions of Waterville, Ohio (goretriever.com), now known as National Payment Corporation
- Retriever Medical/Dental Payments, Inc. of Valhalla, New York (retrievermed.com)
- Retriever of Orlando, Florida, and of Memphis, Tennessee (localccprocessing.com)
- Retriever Payment Chicago of Geneva, Illinois (retrieverpaymentchicago.com), now known as Payroc
- Retriever of Jackson, Mississippi (retrievernpc.com)
Retriever Merchant Solutions is not affiliated with any of the locations listed above, and it does not report to a larger corporate entity called Retriever Payment Systems, but rather is now a reseller of Worldpay (formerly Vantiv). This review will treat Retriever Merchant Solutions as independent of its former ownership.
Company Location and Ownership
Retriever Merchant Solutions is a registered ISO/MSP of Fifth Third Bank and is headquartered at 9404 Margo Lane, Munster, Indiana, 46321. Brian Kamstra is listed as the president of Retriever Merchant Solutions.
Retriever Merchant Solutions Review Table of Contents
- Costs & Contract: Retriever Merchant Solutions appears to offer a multiyear contract through Vantiv with an attached long-term equipment lease through Lease Finance Group.
- Complaints & Service: Retriever Merchant Solutions has received more than 50 public complaints.
- BBB Rating: Retriever Merchant Solutions has an “A+” rating and has received 14 complaints and 3 reviews in the past three years. The company has been accredited by the Better Business Bureau since 2013.
- Sales & Marketing: Retriever Merchant Solutions appears to hire independently contracted sales agents and has received a moderate number of complaints about its sales team.
- Rates & Fees: How Merchants Got The Best Rates With Retriever Merchant Solutions
Pick again, run don’t walk. Unethical, immoral, dishonest. After cancel services and returning equipment we still had a balance. I called 3 years ago to cancel, their slick employee never canceled the contract and the continued to help themselves to withdrawals from my account.
TERRIBLE MISTAKE signing up with this company. I’m consistently having to pay about 6%, including the big RIP-OFF charges monthly for their stupid little credit card processing machine – MOST EXPENSIVE processing service I’ve ever had in almost 40 years of being in business. If they come in to sign you up – Run Like Hell!
Do NOT USE this company!!! First, they make you commit for 3 years. I no longer needed them after 1 year so per the contract I continued to pay them 2 years without using their service. However, despite my cancellation letter when the 3 years were up, I was continually charged monthly (total > $500) for a service I was not told that I had. They tell you that we signed a contract and in the fine print you have to also cancel with a 3rd PARTY!! This is horrible as no where in the cancellation confirmation email submitted by Mitchell was I told this and therefore they were paid for services not rendered. I exchanged multiple emails with this company and RECTANGLE health and they did not help at all. HORRIBLE CUSTOMER SERVICE, DO NOT USE!!!
when you call in with a problem the women act like they are doing you a favor and are very rude … they act like you are beneath them … they answer questions like a crooked politician … I switched one business and it was the biggest mistake of my life and because of the way i was treated me they missed out on my 14 other locations … buyer beware the service after the sale is worse than cox communications
Dont dont dont use this company. Even after services were canceled they kept pull in fees from bank acct. $20 service fees and pulled $500, which never got back. And just to day tried to pull another $500. Finally had to kill acct. Not what i wanted to do because it was a home and busines acct. But just cant trust them.
This post will help: Cancelling a Merchant Account Without Paying a Fee
-Phillip
Absolutely the worst service and most fraudulent that I have ever seen in my 30 years of business. I am amazed that I was duped into providing a credit card # to demo the equipment and now I am being billed monthly. BAD BAD BAD business. Sales people who do not understand their products and a company that does not care about customer service.
This post will help: Cancelling a Merchant Account Contract Without Paying a Fee
– Phillip
the representative lied to me and when i attempted to get some help his attitude was you signed a contract
beware of team Urso he hooked me with 1.2% rate but the actual cost was 6% Beware Rich Urso he will lie to get you to sign then he forgets your name
From The Editor
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Stay away. This company is filled with Scum bags. When I worked here and had my moment of REALIZATION…of what these sales representatives were saying and financially abusing business owners all through the USA it made me physically ill. THE owner Brian kampstra operates like this…”if we’re not ripping the merchants off then another company will. That’s how I can sleep at night and allow my staff to financially STEAL AND ABUSE BUSINESS OWNERS.” Anyone who can operate a business in this sort of nature should be held accountable. Itteam investigates really should investigate this operation and company. Something needs to happen. The amount of money the owner has made from doing this would make your heads spin! Why would anyone want to earn a living by financially abusing there countries small ma and Pa shops…ummm, there’s a special place in hell for him.
Just had a retriever sales rep stop by and try to sell me on their new cash discount program. while i own my own terminal it is not compatible with his program and he stated i would be able to purchase their machine for 70 dollars a month. FOR 48 MONTHS. With a 5 dollar tax per month. Ouch over 4000 dollars for a credit card machine. When i asked how much to buy it outright his answer was “70*48” but he would have to call and check. I was busy so i waited until the morning to call and ask another employee. after waiting on hold i was transfered to a lady in “accounts” whom told me that the sales people. “make their own prices” When i asked how much to purchase the machine she could not competently answer my question and would transfer me to a manager. During transfer i was cut off by who i can only assume was the incompetent lady in “accounts.” Overall I am happy that this was not my first experience with processing companys because Retriever Merchant services is a scam.
From The Editor
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All around good service and answered all questions
thumbs up Highly Reccomend !!
I was so relieved to have such a kind person – Veronica – help me to set up my swipe simple. I didn’t even know what kind of phone I had, or how to plug in the device.?? she was so patient and knowledgeable. she could tell i was nervous. She went through the process twice with me. And it really helped! I would give her the highest rating. it really is pretty easy to get started taking credit cards. thank you so much, Veronica.
Hi Karen,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!