Retriever Merchant Solutions Overview
A Worldpay Reseller
Retriever Merchant Solutioms is a merchant account provider headquartered in Munster, Indiana. The company takes the Retriever portion of its name from a now-defunct ISO of National Processing Company (NPC) called Retriever Payment Systems. Founded in 1993, the original Retriever Payment Systems was purchased by Iron Triangle Payment Systems in 2006 and subsequently converted into a subsidiary of National Processing Company (NPC). Although the original Retriever Payment Systems is no longer active, there are multiple independent sales offices across the country that still use the Retriever name and logo. Retriever Merchant Solutions is one of these locations. A few of the other independent Retriever offices are listed below:
- Retriever Merchant Solutions of Waterville, Ohio (goretriever.com), now known as National Payment Corporation
- Retriever Medical/Dental Payments, Inc. of Valhalla, New York (retrievermed.com)
- Retriever of Orlando, Florida, and of Memphis, Tennessee (localccprocessing.com)
- Retriever Payment Chicago of Geneva, Illinois (retrieverpaymentchicago.com), now known as Payroc
- Retriever of Jackson, Mississippi (retrievernpc.com)
Retriever Merchant Solutions is not affiliated with any of the locations listed above, and it does not report to a larger corporate entity called Retriever Payment Systems, but rather is now a reseller of Worldpay (formerly Vantiv). This review will treat Retriever Merchant Solutions as independent of its former ownership. The company also advertises Poynt ad ShopKeep as POS solutions.
Company Location and Ownership
Retriever Merchant Solutions is a registered ISO/MSP of Fifth Third Bank and is headquartered at 9404 Margo Lane, Munster, Indiana. Brian Kamstra is listed as the president of Retriever Merchant Solutions.
Retriever Merchant Solutions Review Table of Contents
- Costs & Contract: Retriever Merchant Solutions appears to offer a multiyear contract through Vantiv with an attached long-term equipment lease through Lease Finance Group.
- Complaints & Service: Retriever Merchant Solutions has received more than 20 public complaints.
- BBB Rating: Retriever Merchant Solutions has an “A+” rating and has received 18 complaints and 9 reviews in the past three years. The company has been accredited by the Better Business Bureau since 2013.
- Sales & Marketing: Retriever Merchant Solutions appears to hire independently contracted sales agents and has received a moderate number of complaints about its sales team.
- Rates & Fees: How Merchants Got The Best Rates With Retriever Merchant Solutions
Highest Rated Competitors
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Lowest Complaint Merchant Accounts
Our Opinion of Retriever Merchant Solutions
An Average Performance
Retriever Merchant Solutions rates as an average merchant services provider according to all available information. The company is showing a moderate number of complaints, and it suffers from multiple complaints related to its equipment leases. Retriever can improve its overall rating in this review by minimizing future complaints and by severing ties with Lease Finance Group, which is one of the lowest-rated companies on CardPaymentOptions.com.
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About Phillip Parker
Thank you for reading my review. I hope that it has helped you with your research.
Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services
I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.
From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.
Phillip Parker
I was signed up by an independent sales rep that I knew and thought I could trust so I didn’t read the contract, I just signed where he told me to and took his word for what he claimed. It turned out that he ripped my lips off and I was stuck with a ridiculous high percentage 3 year contract. I tried to get him to change it to what I was paying my previous provider and he told me to quit being a baby and that the contract was non cancellable.
I went to the Retriever website and the person on the live chat put me in touch with a manager and bless her heart after listening to me intently she terminated the agreement with no fees on my part even though she could have stuck me with a 3 year contract. I have high praises for the way Robyn handled a very bad situation! THANK YOU ROBYN!
when you call in with a problem the women act like they are doing you a favor and are very rude … they act like you are beneath them … they answer questions like a crooked politician … I switched one business and it was the biggest mistake of my life and because of the way i was treated me they missed out on my 14 other locations … buyer beware the service after the sale is worse than cox communications
Dont dont dont use this company. Even after services were canceled they kept pull in fees from bank acct. $20 service fees and pulled $500, which never got back. And just to day tried to pull another $500. Finally had to kill acct. Not what i wanted to do because it was a home and busines acct. But just cant trust them.
This post will help: Cancelling a Merchant Account Without Paying a Fee
-Phillip
Absolutely the worst service and most fraudulent that I have ever seen in my 30 years of business. I am amazed that I was duped into providing a credit card # to demo the equipment and now I am being billed monthly. BAD BAD BAD business. Sales people who do not understand their products and a company that does not care about customer service.
This post will help: Cancelling a Merchant Account Contract Without Paying a Fee
– Phillip
the representative lied to me and when i attempted to get some help his attitude was you signed a contract
beware of team Urso he hooked me with 1.2% rate but the actual cost was 6% Beware Rich Urso he will lie to get you to sign then he forgets your name
From The Editor
This Post Might Help: Eliminate Fees From Your Monthly Statement Without Switching
Stay away. This company is filled with Scum bags. When I worked here and had my moment of REALIZATION…of what these sales representatives were saying and financially abusing business owners all through the USA it made me physically ill. THE owner Brian kampstra operates like this…”if we’re not ripping the merchants off then another company will. That’s how I can sleep at night and allow my staff to financially STEAL AND ABUSE BUSINESS OWNERS.” Anyone who can operate a business in this sort of nature should be held accountable. Itteam investigates really should investigate this operation and company. Something needs to happen. The amount of money the owner has made from doing this would make your heads spin! Why would anyone want to earn a living by financially abusing there countries small ma and Pa shops…ummm, there’s a special place in hell for him.
Just had a retriever sales rep stop by and try to sell me on their new cash discount program. while i own my own terminal it is not compatible with his program and he stated i would be able to purchase their machine for 70 dollars a month. FOR 48 MONTHS. With a 5 dollar tax per month. Ouch over 4000 dollars for a credit card machine. When i asked how much to buy it outright his answer was “70*48” but he would have to call and check. I was busy so i waited until the morning to call and ask another employee. after waiting on hold i was transfered to a lady in “accounts” whom told me that the sales people. “make their own prices” When i asked how much to purchase the machine she could not competently answer my question and would transfer me to a manager. During transfer i was cut off by who i can only assume was the incompetent lady in “accounts.” Overall I am happy that this was not my first experience with processing companys because Retriever Merchant services is a scam.
From The Editor
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All around good service and answered all questions
thumbs up Highly Reccomend !!
I was so relieved to have such a kind person – Veronica – help me to set up my swipe simple. I didn’t even know what kind of phone I had, or how to plug in the device.?? she was so patient and knowledgeable. she could tell i was nervous. She went through the process twice with me. And it really helped! I would give her the highest rating. it really is pretty easy to get started taking credit cards. thank you so much, Veronica.
Hi Karen,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
Great Service. Bonnie was so patient and I stumbled around finding cords etc. Replacement terminal was up and running in minutes. She gave great instructions and made it easy once I got organized.
Thank yo0u!
I didn’t see where to rate my service I received and it rated it as a 3. I would rate Bonnie and the service I got a 5 not a 3 as posted.
Cold call to our clinic. We were courteous and politely declined. The woman who called ended with “fine, then keep paying higher prices, idiot” Yup, these sales people thought it was ok to call me an idiot because I chose not to purchase their product. Wow!
I guess a $375 termination fee applies after using their service for 8 years. Not happy. Glad I’m retiring and don’t have to deal this any more.
i just noticed a $5.00 fee on my statement for charge back fee. i have never had a charge back. when i called to question it, i was told that this was cheaper for me rather than charging me $25.00 if i did have one. so this add on fee will cost me an additional $60.00 per year. and this is saving me money? these people are rip offs! they lease me a credit card machine for $66.00 a month, i tried to buy it and their high pressure salesman convinced me this was the way to go.
STAY AWAY FROM THESE PEOPLE!
if anyone knows of an honest credit card company, please tell me who they are.
we never told about interchange fee’s / we where told our fees would be lowre than intuit and end up being over 1% more
I have been with this company for a year now. Everytime I turn around I’m missing credit card tips. It is a constant on going process. I know for a fact before I left on Saturday I told the girls to run full report and finalize I did all the tips and needless to say when I came in the next day to do my book work I was short $31.00 in credit card tips. I have figure it out not to run final report until next day if you want them tips. They are a rip off! I wished I would have stayed with my other merchant. Please do not use these guys. Does anyone ever see the person who signed you up. Haven’t seen the guy since. Imagine that.
The salesman promised this company was as reasonable on fees as First Data. Instead the fees are ridiculous, wait times are way too long if you call them, they lock you in to a 3 year contract and if you want to avoid a $375 fee at the end of the contract, you must cancel within a designated time frame.
Compared to First Data this company is a giant rip off!
this is my second company at my restaurant. the first company was great i switched because they promised a better rate , it was not any better. My employees tips started not being paid by the reitrever company after about a year. I would pay my servers tips and not be paid back. they had me download several different programs nothing seemed to help. Then my customers started calling me saying they were being charged when they werent at the cafe and would close their accounts , when actually it was retriever co. adding tips on that werent on the cards the day they were at the cafe. I eventually gave up and sent my last bunch of unpaid tips to retriever and the machine back to them with a note saying I would not be using them anymore. I waited a couple weeks and sent them an email wondering wy the tips hadnt shown up on the account , their answer was they refused the package and . I tracked the package through the post office they never refuaed it.the unpaid tips amount was $350.00 that I will never see. This company is not honest or accurate please do not use them
The owner passed away 2 years ago. New owners took over. Retriever is still charging the new owners even after they were informed that they were not needed. Several phone calls and emails later they are still stealing money from the new owners.$35 for minimum charge for a service that they don’t have. US Bank is starting a fraud case, but I would steer clear of these guys!
I’ve been using retriever for a full year now, and never have had any cause for complaint. The fees are the lowest I ever have and saved over $1000 so far. out fail, each day’s sales are in my business checking account by early the next morning. I highly recommend.
Lease expires the same day as auto renewal. I was never advised since I called in December to verify when lease is up. Now they are charging the Early termination fee. I am disputing it at this time. Do not go with this company they are very shady in how the answer your questions and they never come back . I have had them for 3 years and NEVER got a statement and when I have asked noone will help you get one.
‘sold’ by man that was gone as fast as he came,have paidw ay to much for years, they will come down very little and watch out, my contract had just auto renewed 3 months ago, and 300 bucks to get out – very small windows to avoid such a high ridiculous charge. Don’t use these processors – go with the honest companies
They push leases. Please see the associated links for the leasing company they use. You pay an astounding amount for a lease. When I complained, the leasing company and Ret. said the sales rep. chooses the lease price. It is implied that I sue the sales rep if I don’t like the terms. Are you telling me a sales rep. can do this? Don’t they all take a cut? You can buy any card processor cheaply online. I was duped by people who said they were good Christians out to save me money. This is a horrible company, and there are some days I want to dissolve my own company to get out from under them.
i have had problems since i have had this company ask several times to have someone come by have seen no one if i try to call i am put on hold for about 45 minutes terrible service i am still not able to accept chip cards i do not recomend this company to an enemy