Retriever Medical/Dental Payments Review

By Phillip ParkerMarch 26, 2026

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Updated 1/29/2019: In September 2018, Retriever Medical/Dental Payments, Inc. rebranded its corporate identity and business name to Rectangle Health. We will no longer update this review. Please refer to our Rectangle Health review for more up-to-date information.

Retriever Medical/Dental Payments, Inc. (retrievermed.com) is a merchant account provider headquartered in Valhalla, New York. The company takes the “Retriever” portion of its name from a former subsidiary of National Processing Company (NPC) called Retriever Payment Systems. Founded in 1993, the original Retriever Payment Systems was purchased by Iron Triangle Payment Systems in 2006 and subsequently converted into a subsidiary of National Processing Company (NPC). Although the original Retriever Payment Systems is no longer active, there are multiple independent sales offices across the country that still use the Retriever name and logo. Retriever Medical/Dental Payments is one of these locations. A few of the other independent Retriever offices are listed below:

Retriever of Waterville, Ohio (goretriever.com)
Retriever Merchant Solutions of South Holland, Illinois (rmsnpc.com)
Retriever of Orlando, Florida, and of Memphis, Tennessee (localccprocessing.com)
Retriever Payment Chicago of Geneva, Illinois (retrieverpaymentchicago.com), now known as Payroc
Retriever of Jackson, Mississippi (retrievernpc.com)

Retriever Medical/Dental Payments is not affiliated with any of the locations listed above, and it does not report to a larger corporate entity called Retriever Payment Systems. It is a fully independent merchant account provider and this review will treat it as such. Retriever Medical/Dental Payments is a registered ISO/MSP of Fifth Third Bank and is headquartered at 115 E. Stevens Ave, Valhalla, New York 10595. Frank Shiner is the president and CEO of Retriever Medical/Dental Payments.

Key Points

Sales & Marketing: Retriever Medical/Dental Payments hires independent sales representatives and has received a low number of complaints about its sales practices.
Costs & Contract: Retriever Medical/Dental Payments offers a multi-year contract with a conditional early termination fee.
Complaints & Service: Retriever Medical/Dental Payments has received fewer than 10 public complaints.
BBB Rating: Retriever Medical/Dental Payments has an “A+” rating with the Better Business Bureau and has received 10 complaints in the last three years.
Rates & Fees: How Merchants Got The Best Rates With Retriever Medical/Dental Payments

About The Author

Phillip Parker

CPO Creator & Founder

Since 2009, I have researched over 1,000 merchant services providers and published hundreds of payment education-related articles. This work has received national recognition, and my expertise in payments is regularly sought by large media outlets such as CNN, MSN, and INC Magazine, among dozens of others.

Shortly after graduating from college, I was recruited into a sales role with a credit card processor. Only later did I realize that the so-called "training" centered on selling expensive processing agreements... layered with hidden fees and long-term contracts. In my earliest transactions, I unknowingly steered friends and family into costly arrangements after they trusted my recommendation. When I fully understood the structure of what I had been selling, I resigned immediately and committed myself to exposing those practices. That commitment became the foundation of this website.

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About Us

CardPaymentOptions.com

Established 2009

This website was launched in 2009 as a modest blog dedicated to exposing questionable marketing and pricing practices within the credit card processing industry and how they negatively impact small business owners. What began as a side project has since evolved into a widely recognized platform advocating for transparency, accountability, and ethical standards in merchant services.

Our Research Methodology

Pricing & Fees

We analyze all costs including rate structures (interchange-plus, tiered, flat-rate, etc), monthly fees, equipment costs, early termination fees, and hidden charges. This data is gathered from service agreements, statements and client feedback.

Features & Technology

Evaluation of POS systems, e-commerce integrations, mobile capabilities, reporting tools, recurring billing..., and developer resources. When possible, we directly test services and hardware. Otherwise, we rely on client feedback and public information.

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