Agree with our rating?
Leave a comment below
Burlington Bank Card: Card Processing Reviews & Complaints
Agree with our rating?
Before we dive in, here’s a short summary of what we’ll cover:
- Burlington Bank Card’s various payment processing services.
- The company has received very few complaints online.
- Burlington Bank Card’s contract offers comprehensive custom pricing tiers at interchange-plus, which is very competitive.
Burlington Bank Card Payment Processing
Burlington Bank Card processes all major debit and credit cards. The company offers 3 different tiered and 3 different interchange-plus pricing plans. The company’s virtual terminal relies on Authorize.Net and Elavon Converge for its payment gateway. The company also advertises Poynt, NCR Silver, Lavu, and Talech as POS solutions. They also offer mobile solutions, payment gateways, cash discounts, and funding.
Location & Ownership
Burlington Bank Card is an Elavon Payments Partner and registered ISO/MSP of Elavon, Inc., and the company is headquartered at 148 College Street, Suite 202 B Burlington, VT. Dave Thomas is the owner and operator of Burlington Bank Card.
Table of Contents
Burlington Bank Card Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Clean Complaint Record
We are unable to locate any negative Burlington Bank Card reviews on any consumer protection websites, which is a strong indication that the company is not a ripoff or a scam. Burlington Bank Card states that it provides 24/7/365 customer service to its clients, but it’s unclear how much of this is handled in-house by Burlington Bank Card and how much is provided by Elavon. If you have your own Burlington Bank Card review to make, please do so in the comments below.
Burlington Bank Card Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against Burlington Bank Card. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Burlington Bank Card Customer Support Options
The total lack of complaints filed against the company suggests that most Burlington Bank Card clients are able to resolve their issues in-house. We have given the company an “A” in this category as a result, and its support team appears to function at a level similar to top payment processors for customer service.
Burlington Bank Card Customer Service Numbers
- (800) 758-1002 – Toll-Free Customer Support
- (802) 861-2605 – Local Office
Other Support Options
- Customer support form
Burlington Bank Card Online Ratings
Here's How They Rate Online
Clean Complaint Record
Burlington Bank Card currently has no rating with the Better Business Bureau but is not BBB-accredited. The company has received 0 complaints and 0 reviews in the last 36 months.
An “A” Overall
It is the policy of this website to afford companies with a clean complaint record an “A” in this category. As such, we agree with the BBB’s former rating of an “A” in this case.
Burlington Bank Card Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
|Processing Rates||Interchange + (Variable)|
Burlington Bank Card Pricing
Burlington Bank Card offers its clients interchange-plus and tiered pricing. There are 3 interchange-plus plans. The first plan charges interchange plus 0.10% plus $0.10. with a $10 monthly fee. The second charges a $35 per month interchange-plus plan with rates of interchange plus 0.05% plus $0.05. Lastly, the third charges a $75 monthly fee but a rate of interchange plus 0.00% plus $0.05.
Alternatively, clients can choose a tiered pricing model with 3 options for plans that each carry different rates and monthly service fees. The Clear and Simple Plan assesses a swipe rate of 2.75% plus $0.09, a keyed-in rate of 3.60% plus $0.09, and a monthly service fee of $10. The Low Average Ticket Plan has a swipe rate of 2.29% plus $0.09, a keyed-in rate of 3.29% plus $0.09, and a monthly service fee of $30. The High Average Ticket Plan has a swipe rate of 1.99% plus $0.19, a keyed-in rate of 2.99% plus $0.19, and a monthly service fee of $30.
According to a sample proposal from the company, the standard Burlington Bank Card contract appears to be an agreement of indeterminate length through Elavon that includes a monthly statement fee of $4.99, an annual PCI compliance fee of $55, and an interchange-plus markup of 0.10% plus $0.10 per transaction. The proposal makes no mention of an early termination fee (ETF), and the standard Elavon contract no longer includes an ETF, so it is likely that Burlington Bank Card does not enforce a cancellation penalty. Lastly, the company lists equipment rental options on its website ranging from $10 to $20 per month.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, Burlington Bank Card also dedicates a portion of its website to advertising its virtual terminal and payment gateway services. The company uses Authorize.Net for its e-commerce solutions. Authorize.Net charges a rate of 2.90% plus $0.30 per transaction, a gateway fee of $25 per month, and a batch fee of $0.10. As a reseller of the payment gateway, Burlington Bank Card reserves the right to alter these terms and conditions. Alternatively, the company offers Elavon’s payment gateway, Converge. However, the pricing of that service is not disclosed.
Competitive Contract Terms
The proposal below outlines a competitive pricing plan for businesses of all sizes, and we cannot find any public complaints related to Burlington Bank Card’s pricing. We will therefore assume for now that the majority of the company’s clients are satisfied with their contract terms, which compare favorably to some of the cheapest merchant accounts available.
Burlington Bank Card Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||No|
No Sales Complaints
Burlington Bank Card appears to primarily market its services via strategic partnerships, an in-house sales team, and traditional advertising. There is no evidence at this time that the company employs independently contracted sales agents, and we have not found any Burlington Bank Card complaints that accuse the company’s sales team of deceptive tactics.
This compares favorably to our list of best credit card processors.
Burlington Bank Card appears to place an emphasis on transparent rate quotes, and the company’s website provides a large amount of information about interchange-plus pricing, the most transparent pricing model available. The company’s clean complaint record and its efforts toward full pricing disclosure have earned it an “A” rating in this category. However, if you suspect that Burlington Bank Card has added undisclosed fees to your account, we recommend seeking a third-party statement audit.
Copyright © 2023 CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Getting paid to re-write this page? Click here to earn a reward.
Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.