Burlington Bank Card offers credit card processing and merchant services for businesses. This article will review the company’s service offerings, pricing structure, contract terms, and customer feedback. We will evaluate the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by clients. By the end of this article, you will have a clear understanding of what Burlington Bank Card provides and whether their services meet your business’s payment processing needs.
About Burlington Bank
Burlington Bank Card is a merchant account provider headquartered in Burlington, Vermont. The company appears to have been founded in 2002 and is a reseller of Elavon contracts.
Burlington Bankcard Homepage
Burlington Bank Card Products and Services
Payment Processing
Burlington Bank Card provides comprehensive payment processing services, accepting all major debit and credit cards. This ensures businesses can handle a wide variety of transactions.
3 Tier Interchange Plus Pricing Plans
The company offers 3 Tier Interchange Plus Pricing Plans, providing transparent and competitive pricing for merchants. This structure helps businesses understand their processing costs better and optimize their expenses.
Virtual Terminal
Through Authorize.Net, Burlington Bank Card offers a virtual terminal solution. This service allows businesses to process payments remotely, such as with phone and mail orders.
Elavon Coverage Payment Gateway
The Elavon Coverage Payment Gateway provided by Burlington Bank Card offers a reliable and secure platform for processing online payments.
POS Solutions
Burlington Bank Card supplies a range of Point of Sale (POS) solutions, including Poynt, NCR Silver, Lavu, and Talech. These systems are designed to streamline business operations, offering features such as sales tracking, inventory management, and customer relationship management to suit different business models.
Mobile Solutions
The company also caters to the need for mobility with its mobile payment solutions. These solutions enable merchants to accept payments via smartphones and tablets, providing flexibility and convenience for both businesses and their customers, and allowing transactions to be conducted anywhere.
Payment Gateway
Burlington Bank Card offers a robust payment gateway service, ensuring secure and efficient online payment processing. This service supports e-commerce businesses by integrating with shopping carts.
Cash Discounts and Funding
Burlington Bank Card provides cash discount programs and funding options. The cash discount program incentivizes customers to pay with cash, helping businesses reduce credit card processing fees.
Burlington Bank Card Customer Reviews
Customer Reviews Summary
Total Online Complaints
<10
Live Customer Support
Yes
Most Common Complaint
N/A
Recent Lawsuits
No
Positive Customer Feedback
Our search across various consumer protection websites did not yield any negative Burlington Bank Card reviews, indicating the company’s integrity and trustworthiness. With its claim of 24/7/365 customer service, Burlington Bank Card assures round-the-clock support, although it’s unclear how much of this is managed directly by Burlington Bank Card versus Elavon. If you have your own Burlington Bank Card review to share, please do so in the comments below.
The absence of complaints filed against Burlington Bank Card indicates that most clients can resolve their issues internally. Given this, the company earns an “A” in customer support. Its support team operates at a level comparable to top payment processors for customer service.
Burlington Bank Card Customer Satisfaction Ratings
Online Ratings Summary
BBB Reports
0
Clean Complaint Record
Burlington Bank Card currently has no rating with the Better Business Bureau but is not BBB-accredited. The company has received 0 complaints and 0 reviews in the last 36 months.
An “A” Overall
It is the policy of this website to afford companies with a clean complaint record an “A” in this category. As such, we agree with the BBB’s former rating of an “A” in this case.
Burlington Bank Card Fees, Rates & Contract
Rates & Fees Summary
Cancellation Penalties
No
Monthly & Annual Fees
Yes
Processing Rates
Interchange + (Variable)
Equipment Leasing
Yes
Burlington Bank Card Pricing
Burlington Bank Card offers a variety of pricing options, including interchange-plus and tiered pricing. Their interchange-plus plans include one charging interchange plus 0.10% and $0.10 with a $10 monthly fee, another at interchange plus 0.05% and $0.05 with a $35 monthly fee, and a third plan at interchange plus 0.00% and $0.05 for a $75 monthly fee.
Clients also have the choice of tiered pricing models. The Clear and Simple Plan offers swipe rates of 2.75% plus $0.09 and keyed-in rates of 3.60% plus $0.09, with a monthly service fee of $10. The Low Average Ticket Plan has swipe rates of 2.29% plus $0.09 and keyed-in rates of 3.29% plus $0.09, with a $30 monthly service fee. The High Average Ticket Plan provides swipe rates of 1.99% plus $0.19 and keyed-in rates of 2.99% plus $0.19, also with a $30 monthly service fee.
A sample contract suggests Burlington Bank Card typically offers an open-ended agreement through Elavon, including a $4.99 monthly statement fee, a $55 annual PCI compliance fee, and an interchange-plus markup of 0.10% plus $0.10 per transaction. The contract does not specify an early termination fee (ETF), and since standard Elavon contracts no longer include ETFs, Burlington likely does not charge a cancellation penalty. The company also offers equipment rental options, ranging from $10 to $20 monthly.
Virtual Terminal and Payment Gateway Pricing
Burlington Bank Card also provides virtual terminal and payment gateway services, primarily through Authorize.Net, with a transaction rate of 2.90% plus $0.30, a $25 monthly gateway fee, and a batch fee of $0.10. Burlington Bank Card, as a reseller, may adjust these terms. They also offer Elavon’s payment gateway, Converge, though specific pricing details are not provided.
Competitive Contract Terms
Based on the available proposal, Burlington Bank Card presents a competitive pricing structure suitable for various business sizes. With no public complaints regarding their pricing, it seems most clients are satisfied with their contract terms, aligning closely with some of the most affordable merchant accounts available.
Burlington Bank Card Employee Reviews & Sales Practices
Jobs & Marketing Summary
Uses Independent Resellers
No
Telemarketing
No
Misleading Marketing
No
Discloses All Important Terms
No
No Sales Complaints
Burlington Bank Card appears to primarily market its services via strategic partnerships, an in-house sales team, and traditional advertising. There is no evidence at this time that the company employs independently contracted sales agents, and we have not found any Burlington Bank Card complaints that accuse the company’s sales team of deceptive tactics.
Burlington Bank Card appears to place an emphasis on transparent rate quotes, and the company’s website provides a large amount of information about interchange-plus pricing, the most transparent pricing model available. The company’s clean complaint record and its efforts toward full pricing disclosure have earned it an “A” rating in this category. However, if you suspect that Burlington Bank Card has added undisclosed fees to your account, we recommend seeking a third-party statement audit.
Burlington Bank Card Review Summary
Burlington Bank Card stands out as an exemplary credit card processing provider. The company demonstrates a clear commitment to transparent pricing, offering low-commitment contracts that provide businesses with greater flexibility. This dedication to customer satisfaction is further underscored by the lack of negative feedback found online, which reinforces its reputation as a trustworthy and dependable payment processor.
However, even when working with “A” rated providers like Burlington Bank Card, it remains crucial for clients to meticulously review all contract terms before committing. Prospective customers should compare the company’s offerings to those of the top-rated credit card processors, ensuring they fully understand the pricing structure, fees, and service agreements. This careful approach will help businesses secure the most suitable and cost-effective solution for their unique payment processing needs.
Please note that we only suggest providers that adhere to strict ethical standards and offer top performing support at extremely competitive pricing. We may earn revenue if choose one of our recommendations.
Reader Comments, Testimonials & Complaints
2 User Reviews
Martin A.
I knew by October 2015 I would need to switch from a large processor, partly due to needing a new terminal and partly due to fees. I searched for 4 months for a better situation, hoping for a better proposal with each contact I made. I came across Burlington’s offer and I never looked back. Not only was Dave at Burlington great to work with, but everything about Elavon and the switch to it has exceeded my expectations. When you have smooth terminal setup, timely deposits, and no hidden fees, what else can you ask for!
CPO
Hi Martin,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!
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Martin A.
I knew by October 2015 I would need to switch from a large processor, partly due to needing a new terminal and partly due to fees. I searched for 4 months for a better situation, hoping for a better proposal with each contact I made. I came across Burlington’s offer and I never looked back. Not only was Dave at Burlington great to work with, but everything about Elavon and the switch to it has exceeded my expectations. When you have smooth terminal setup, timely deposits, and no hidden fees, what else can you ask for!
CPO
Hi Martin,
Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!