Burlington Bank Card Reviews & Complaints

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Burlington Bank Card offers credit card processing and merchant services for businesses. This article will review the company's service offerings, pricing structure, contract terms, and customer feedback. We will evaluate the transparency of their fees, the quality of their customer support, and the overall satisfaction levels reported by clients. By the end of this article, you will have a clear understanding of what Burlington Bank Card provides and whether their services meet your business's payment processing needs.

About Burlington Bank

Burlington Bank Card is a merchant account provider headquartered in Burlington, Vermont. The company appears to have been founded in 2002 and is a reseller of Elavon contracts.

Burlington Bankcard Homepage

Burlington Bank Card Payment Processing

Burlington Bank Card processes all major debit and credit cards. The company offers 3 different tiered and 3 different interchange-plus pricing plans. The company's virtual terminal relies on Authorize.Net and Elavon Converge for its payment gateway. The company also advertises Poynt, NCR Silver, Lavu, and Talech as POS solutions. They also offer mobile solutions, payment gateways, cash discounts, and funding.

Burlington Bank Card Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A
Recent Lawsuits No

Positive Customer Feedback

Our search across various consumer protection websites did not yield any negative Burlington Bank Card reviews, indicating the company’s integrity and trustworthiness. With its claim of 24/7/365 customer service, Burlington Bank Card assures round-the-clock support, although it’s unclear how much of this is managed directly by Burlington Bank Card versus Elavon. If you have your own Burlington Bank Card review to share, please do so in the comments below.

Burlington Bank Card Legal Standing

No class-action lawsuits or FTC complaints have been found against Burlington Bank Card. Clients with grievances who prefer a non-litigious approach can consider reporting their concerns to relevant supervisory organizations.

Burlington Bank Card Customer Support

The absence of complaints filed against Burlington Bank Card indicates that most clients can resolve their issues internally. Given this, the company earns an “A” in customer support. Its support team operates at a level comparable to top payment processors for customer service.

Burlington Bank Card Customer Service Numbers

  • (800) 758-1002 – Toll-Free Customer Support
  • (802) 861-2605 – Local Office

Other Support Options

  • Customer support form

Burlington Bank Card Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 0

Clean Complaint Record

Burlington Bank Card currently has no rating with the Better Business Bureau but is not BBB-accredited. The company has received 0 complaints and 0 reviews in the last 36 months.

An “A” Overall

It is the policy of this website to afford companies with a clean complaint record an “A” in this category. As such, we agree with the BBB’s former rating of an “A” in this case.

Burlington Bank Card Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties No
Monthly & Annual Fees Yes
Processing Rates Interchange + (Variable)
Equipment Leasing Yes

Burlington Bank Card Pricing

Burlington Bank Card offers a variety of pricing options, including interchange-plus and tiered pricing. Their interchange-plus plans include one charging interchange plus 0.10% and $0.10 with a $10 monthly fee, another at interchange plus 0.05% and $0.05 with a $35 monthly fee, and a third plan at interchange plus 0.00% and $0.05 for a $75 monthly fee.

Clients also have the choice of tiered pricing models. The Clear and Simple Plan offers swipe rates of 2.75% plus $0.09 and keyed-in rates of 3.60% plus $0.09, with a monthly service fee of $10. The Low Average Ticket Plan has swipe rates of 2.29% plus $0.09 and keyed-in rates of 3.29% plus $0.09, with a $30 monthly service fee. The High Average Ticket Plan provides swipe rates of 1.99% plus $0.19 and keyed-in rates of 2.99% plus $0.19, also with a $30 monthly service fee.

A sample contract suggests Burlington Bank Card typically offers an open-ended agreement through Elavon, including a $4.99 monthly statement fee, a $55 annual PCI compliance fee, and an interchange-plus markup of 0.10% plus $0.10 per transaction. The contract does not specify an early termination fee (ETF), and since standard Elavon contracts no longer include ETFs, Burlington likely does not charge a cancellation penalty. The company also offers equipment rental options, ranging from $10 to $20 monthly.

Virtual Terminal and Payment Gateway Pricing

Burlington Bank Card also provides virtual terminal and payment gateway services, primarily through Authorize.Net, with a transaction rate of 2.90% plus $0.30, a $25 monthly gateway fee, and a batch fee of $0.10. Burlington Bank Card, as a reseller, may adjust these terms. They also offer Elavon’s payment gateway, Converge, though specific pricing details are not provided.

Competitive Contract Terms

Based on the available proposal, Burlington Bank Card presents a competitive pricing structure suitable for various business sizes. With no public complaints regarding their pricing, it seems most clients are satisfied with their contract terms, aligning closely with some of the most affordable merchant accounts available.

Burlington Bank Card Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms No

No Sales Complaints

Burlington Bank Card appears to primarily market its services via strategic partnerships, an in-house sales team, and traditional advertising. There is no evidence at this time that the company employs independently contracted sales agents, and we have not found any Burlington Bank Card complaints that accuse the company’s sales team of deceptive tactics.

This compares favorably to our list of best credit card processors.

Transparent Pricing

Burlington Bank Card appears to place an emphasis on transparent rate quotes, and the company’s website provides a large amount of information about interchange-plus pricing, the most transparent pricing model available. The company’s clean complaint record and its efforts toward full pricing disclosure have earned it an “A” rating in this category. However, if you suspect that Burlington Bank Card has added undisclosed fees to your account, we recommend seeking a third-party statement audit.

Our Burlington Bank Card Review Summary

Our Final Thoughts

Burlington Bank Card stands out as an exemplary credit card processing provider. The company demonstrates a clear commitment to transparent pricing, offering low-commitment contracts that provide businesses with greater flexibility. This dedication to customer satisfaction is further underscored by the lack of negative feedback found online, which reinforces its reputation as a trustworthy and dependable payment processor.

However, even when working with “A” rated providers like Burlington Bank Card, it remains crucial for clients to meticulously review all contract terms before committing. Prospective customers should compare the company’s offerings to those of the top-rated credit card processors, ensuring they fully understand the pricing structure, fees, and service agreements. This careful approach will help businesses secure the most suitable and cost-effective solution for their unique payment processing needs.

Location & Ownership

Burlington Bank Card is an Elavon Payments Partner and registered ISO/MSP of Elavon, Inc., and the company is headquartered at 148 College Street, Suite 202 B Burlington, VT. Dave Thomas is the owner and operator of Burlington Bank Card.

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Testimonials & Complaints

How Did Burlington Bank Card Treat You?

2 User Reviews

  • Martin A.

    I knew by October 2015 I would need to switch from a large processor, partly due to needing a new terminal and partly due to fees. I searched for 4 months for a better situation, hoping for a better proposal with each contact I made. I came across Burlington’s offer and I never looked back. Not only was Dave at Burlington great to work with, but everything about Elavon and the switch to it has exceeded my expectations. When you have smooth terminal setup, timely deposits, and no hidden fees, what else can you ask for!

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