In this review of Talech, we will provide a detailed overview of the company's point-of-sale (POS) system and credit card processing services. We will cover the range of features they offer, including inventory management, sales reporting, and customer relationship management tools. The review will identify the types of businesses that might benefit from these services. Additionally, we will examine client and customer reviews to highlight common trends and potential concerns. The article will also address the company's pricing structure, contract terms, and specific features provided. By the end of this review, you will understand whether Talech meets your POS and payment processing needs.
Talech provides hardware solutions tailored to the needs of restaurants, retailers, and service industry businesses such as salons and spas. Each point of sale (POS) system includes an electronic register for payment processing, inventory management, employee management, and reporting tools. The POS software can be integrated with accounting platforms like QuickBooks, with features varying between the company's different plans.
Point of Sale System
Talech's POS system is designed to facilitate order creation, discount application, inventory management, and online sales tracking. With over 100 features, it can handle complex tasks required by large businesses.
Booking and Scheduling
For service-oriented businesses, Talech includes a feature for creating a live booking site to streamline and organize client scheduling. It also allows for sending custom texts or emails to customers as part of its scheduling and appointment management service.
Sales and Inventory Management
The platform supports the sale of products and services, discount creation, inventory tracking, and tip collection. These functionalities are integrated into a single application, simplifying sales and inventory management for businesses.
Customer Management
Talech offers tools for capturing customer information at the point of sale, which is useful for businesses looking to build and manage a customer database for personalized service and marketing efforts.
Employee Management
The system includes features for managing employee timecards, essential for tracking hours and managing payroll effectively.
Gift Cards
Talech provides a feature for selling gift cards, offering an additional revenue stream and a way to enhance customer loyalty.
Online Booking Site Creation
The platform allows businesses to create a mobile-friendly booking site, enabling customers to book appointments online. Businesses can manage these appointments through Talech.
Talech Register
Talech Register is an all-in-one solution designed for restaurant, retail, and service-based businesses. It aims to provide a comprehensive payment processing solution, incorporating various features to help run the business more efficiently.
Talech Customer Reviews
Here's What Their Clients Say
Customer Reviews Summary
Total Online Complaints
20+
Live Customer Support
Yes
Most Common Complaint
Software Issues
Recent Lawsuits
No
Moderate Complaint Total
A review of online feedback reveals over 20 negative Talech reviews, although none categorize the company as a scam or fraudulent. The majority of these complaints pertain to the POS system’s software, with users mentioning issues in reporting tools, system updates, and performance without a Wi-Fi connection. Additionally, there are a few grievances regarding pricing, hardware, and customer support. It’s important to note, however, that these complaints are substantially outnumbered by positive reviews praising Talech’s overall performance. We encourage you to share your own experiences with Talech in the comments below.
Talech provides a comprehensive range of customer support options. Live chat is available from Monday to Friday, 8 am to 5 pm, alongside a dedicated email address and phone number for support. This level of customer service aligns with standards set by the best merchant accounts known for excellent customer service.
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Just 1 Complaint
Talech is not accredited with the Better Business Bureau. As of this review, the company has a “C” rating with the BBB and has had only 1 complaint filed against it in the last 36 months. Talech does not have any informal reviews on its BBB profile in addition to that 1 complaint.
A “B” Performance Overall
Though Talech nearly has a clean complaint record, the fact that the company has not addressed the sole complaint filed against it precludes it from having an “A” rating in this category. However, we disagree with the BBB’s “C” rating and have adjusted it to a “B” overall. Readers should be aware that there are reasons to be skeptical of the BBB’s reviews.
Talech offers four diverse plans to accommodate the needs of various businesses: Mobile, Starter, Standard, and Premium. Options for these plans include both annual and month-to-month contracts, with the annual choice requiring upfront payment for the year. Although Talech does not charge an early termination fee, businesses opting out before their annual contract concludes will not receive a refund.
Starter Plan
The Starter plan is available at $29 per month for the initial device, and each additional device incurs a cost of $29 per month. This plan is tailored for small businesses or those with basic operational needs, providing essential functionality.
Standard Plan
Priced at $69 per month for the first device and an extra $29 per month for each additional device, the Standard plan expands on the features of the Starter plan. It is designed for medium-sized businesses or establishments requiring more complex functionalities.
Premium Plan
For businesses seeking a full suite of features, the Premium plan costs $99 per month for the first device and $29 per month for each additional device. It is best suited for larger enterprises or those with extensive operational demands.
Free Version
Talech Mobile presents a no-cost version of its software, offering a user-friendly point-of-sale system on a flexible, month-to-month basis. This allows businesses to avoid long-term commitments.
Basic Plan
A Basic plan, priced similarly to the Starter plan at $29, is mentioned but lacks detailed information regarding its offerings.
Additional Costs for Merchant Accounts
While Talech delivers comprehensive software and hardware solutions, it does not provide payment processing services directly. Instead, it supports merchant accounts through reputable providers like Elavon, USAePay, Vantiv, Bank of America Merchants Services, Chase Merchant Services, Global Payments, among others. Businesses should anticipate additional rates and fees as part of these external merchant agreements.
Talech’s software primarily operates on iPad devices, offering a Point of Sale (POS) system that includes tools for handling orders, managing inventory, processing payments, and other retail operational tasks. However, it’s not exclusive to iPads. The platform is designed to be compatible with a variety of hardware devices including payment devices like the Poynt Smart Terminal, Ingenico iPP 320, Magtek iDynamo, and uDynamo, as well as various iPad stands, receipt printers, and kitchen printers. Moreover, it’s mentioned that the software operates not only on iOS but also on Android operating systems, functioning on a variety of Android hardware devices in addition to iPads.
The company’s website does not list an affiliate program. This means that it is unlikely that Talech employs independent resellers of its services. The company has little criticism about its in-house sales team as well.
No Misleading Pricing
To its credit, Talech does not list deceptive prices. The company’s website has a pricing page that meticulously details the cost of its services in both annual and monthly pricing terms. That pricing page conveys the impact purchasing additional terminals will have on the cost of its services as well.
Talech’s policy of selling hardware directly to businesses instead of solely operating through merchant account providers is a definite plus. As is the fact that the company does not appear to employ independent resellers of its services.
Our Talech Review Summary
Our Final Thoughts
Talech presents multiple advantages for businesses in need of a POS solution for credit card processing. Generally, the company’s pricing is competitive when measured against other POS providers, and the availability of month-to-month pricing is an appealing option for flexibility. With a robust array of features and seamless integration into a wide variety of merchant accounts, Talech provides a viable solution for businesses across diverse industries.
The lack of excessive additional fees further solidifies Talech as a cost-effective option, accommodating both small and large businesses alike. Its intuitive interface and adaptable features help streamline operations, making it a versatile choice for merchants aiming to optimize their credit card processing. Overall, Talech stands out as a reliable and comprehensive POS solution.
Location & Ownership
Talech is headquartered at 410 Cambridge Avenue, Floor 2, Palo Alto, CA. Irv Henderson is the CEO of the company.
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In the late 2000s, as a broke college student struggling to make ends meet, I was contacted by a merchant services company after uploading my resume to a job listings website. This company promised substantial commissions and ongoing residual income for simply persuading businesses to accept credit card payments. It seemed straightforward enough—after all, what business doesn’t need to process credit card payments? Following a phone interview with a persuasive “sales director,” I found myself embarking on what I believed would be an easy job that would significantly boost my bank account with reliable monthly income and large sales commissions. However, the lessons I learned would profoundly change my life in ways I could never have imagined.
After completing my sales training, I hit the ground running, eager to make sales. This broke college student was determined to improve his financial situation! My first attempt at a cold call, with no prior appointment, ended with a burly man in his 50s yelling at me to leave, claiming he had been “totally robbed” by someone like me before. As I hastily exited, puzzled and intimidated by his reaction, I couldn’t help but wonder what he meant. Throughout the day, I encountered similar hostility from other business owners, all expressing disdain for the industry I had been so excited to join that morning. Confused and curious, I decided to shift my approach from selling to listening.
I quickly uncovered that the merchant services sector was riddled with unethical practices, including hidden fees, deceptive marketing, fine-print traps, and much more. It dawned on me that I had nearly been tricked by a dubious company into selling overpriced services under contracts with long-term commitments, all without being fully aware of what I was promoting. Outraged, I resigned from that company but learned that there were indeed ethical credit card processing companies that treated their clients fairly. Over the next four years, I worked for one such company, assisting hundreds of businesses in securing cost-effective processing solutions. Yet, I also met many more who had been misled and trapped in onerous service agreements. Determined to help people steer clear of these unscrupulous providers, I launched this website in my spare time, dedicating myself to researching and sharing my findings on every merchant account provider I could investigate.
Gradually, more and more business owners began to discover my articles. As word spread, search engines started to rank my content highly, amplifying its reach. My efforts were making a difference! Eventually, the website garnered enough traffic to enable me to leave my job and focus on it full-time, a journey that has now spanned over a decade. This path has not been without its challenges; unscrupulous company owners have tried to intimidate and sue me into silence on several occasions. Yet, I have stood firm against each threat. Here I am, continuing to publish reviews and articles, hoping to safeguard others from the pitfalls of the credit card processing industry.
If you believe in my mission and wish to contribute, please share my articles on your websites and social media. Thank you for visiting!
Testimonials & Complaints
How Did Talech Treat You?
1 User Reviews
Diego Ellen
Talech has been a game-changer for our business! The intuitive interface and comprehensive features make managing our operations a breeze. It’s like having a dedicated team of experts at our fingertips.
With Talech, we effortlessly process transactions, track inventory, and analyze sales trends. The real-time reporting helps us make informed decisions on the fly. Plus, the ability to customize the system to our unique needs is simply fantastic.
Customer support has been top-notch. Every question or concern is addressed promptly and professionally, leaving us with complete peace of mind.
Since implementing Talech, our efficiency has skyrocketed, and our customers have noticed the difference. We can now focus on delivering an exceptional experience, knowing that our point-of-sale is in capable hands.
In short, Talech has revolutionized how we do business. We can’t imagine running our company without it!
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Diego Ellen
Talech has been a game-changer for our business! The intuitive interface and comprehensive features make managing our operations a breeze. It’s like having a dedicated team of experts at our fingertips.
With Talech, we effortlessly process transactions, track inventory, and analyze sales trends. The real-time reporting helps us make informed decisions on the fly. Plus, the ability to customize the system to our unique needs is simply fantastic.
Customer support has been top-notch. Every question or concern is addressed promptly and professionally, leaving us with complete peace of mind.
Since implementing Talech, our efficiency has skyrocketed, and our customers have noticed the difference. We can now focus on delivering an exceptional experience, knowing that our point-of-sale is in capable hands.
In short, Talech has revolutionized how we do business. We can’t imagine running our company without it!