Talech Merchant Services 2023: Reviews & Complaints
Founded in 2012, Talech is an iPad-based POS provider that offers credit card processing software and hardware for merchants. The company relies upon a multitude of back-end processors for its services, including but not limited to Elavon, USAePay, Vantiv, Bank of America Merchants Services, Chase Merchant Services, and Global Payments.
Talech is owned by U.S. Bank.
Before we dive in, here’s a short summary of what we’ll cover:
- Talech’s various payment processing services.
- The company has received few complaints.
- Talech is a POS provider and will thus need to be paired with a merchant account provider.
Talech Payment Processing
Talech offers hardware solutions specifically catered to restaurants, retailers, and service industry merchants like salons and spas. Each POS system includes an electronic register to process payments as well as inventory management, employee management, and reporting tools. Talech’s POS software can also be integrated with accounting platforms, including QuickBooks. The extent of those features varies between the company’s plans.
Point of Sale System
Talech provides a point of sale (POS) system designed to assist in creating orders, applying discounts, managing inventory, and viewing sales online. It boasts over 100 features, making it capable of handling complex tasks for large businesses.
Booking and Scheduling
For service-oriented businesses, Talech offers a feature to create a live booking site, streamline and organize client scheduling. It also allows the sending of custom texts or emails to customers as part of its scheduling and appointment management service.
Sales and Inventory Management
The platform facilitates the sale of products and services, the creation of discounts, tracking inventory, and collecting tips. These features are bundled in a single application, simplifying the sales and inventory management process for businesses.
Talech provides tools for capturing customer information at the point of sale. This feature is essential for businesses looking to build and manage a customer database for personalized service and marketing purposes.
The system provides features to manage employee timecards, which is crucial for keeping track of employee hours and managing payroll effectively.
Talech’s services include a feature for selling gift cards, providing an additional revenue stream and a means for enhancing customer loyalty.
Online Booking Site Creation
The platform offers tools for creating a mobile-friendly booking site, enabling online booking for customers. This feature provides businesses with an online presence where customers can book appointments on their devices, while the business can manage these appointments through Talech.
Talech Register is an all-in-one solution designed for restaurant, retail, and service-based customers. It aims to provide a complete solution that drives the core payment functionality of Talech, encapsulating various features to help run the business more efficiently.
Location & Ownership
Talech is headquartered at 410 Cambridge Avenue, Floor 2, Palo Alto, CA. Irv Henderson is the CEO of the company.
Table of Contents
Talech Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||20+|
|Live Customer Support||Yes|
|Most Common Complaint||Software Issues|
Moderate Complaint Total
We have been able to find over 20 negative Talech reviews. None of these reviews accuse the company of being a scam or make any accusations of fraud. Many of the complaints are in relation to the POS system’s software. Client complaints address issues with the software’s reporting tools, system updates, and speed when working without a wifi connection. A few other complaints are in regard to the company’s pricing. hardware, and customer support. It should be noted that these complaints are drastically outweighed by positive reviews about the company’s performance. If you have your own Talech review to make, please do so in the comments below.
We have not found any outstanding class-action lawsuits or FTC complaints filed against Talech. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Talech Customer Customer Support Options
Talech offers a myriad of support options to its clients. The company provides a live chat feature from Monday to Friday between 8 am and 5 pm as well as a dedicated email address and phone number for support inquiries. This comprehensive level of support is in line with what the best merchant accounts for customer service offer.
Talech Customer Customer Service Number
- (888) 995-1998 – Toll-Free Support
Other Support Options
- Customer service email address at [email protected]
Talech Online Ratings
Here's How They Rate Online
Online Ratings Summary
Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.
Just 1 Complaint
Talech is not accredited with the Better Business Bureau. As of this review, the company has a “C” rating with the BBB and has had only 1 complaint filed against it in the last 36 months. Talech does not have any informal reviews on its BBB profile in addition to that 1 complaint.
A “B” Performance Overall
Though Talech nearly has a clean complaint record, the fact that the company has not addressed the sole complaint filed against it precludes it from having an “A” rating in this category. However, we disagree with the BBB’s “C” rating and have adjusted it to a “B” overall. Readers should be aware that there are reasons to be skeptical of the BBB’s reviews.
Talech Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
A Choice Between 4 Different Plans
Talech provides clients with 4 different options to use its services, its Mobile, Starter, Standard, and Premium plans. Businesses can sign up for these plans on an annual basis or choose month-to-month contracts. Choosing the annual option will mean that a merchant is billed upfront for the year of service. Though the company does not impose an early termination fee, a client who cancels their plan before that year-long term ends will not be refunded for its total cost.
The Starter plan is priced at $29 per month for the first device, with an additional cost of $29 per month for each additional device. It provides basic functionality suitable for small businesses or those with simpler operations.
The Standard plan comes at $69 per month for the first device plus $29 per month for each additional device, offering a wider range of features compared to the Starter plan. This plan might suit medium-sized businesses or those with more complex operational needs.
The Premium plan is available for $99 per month for the first device with an additional $29 per month for each additional device. It includes a comprehensive set of features aimed at larger businesses or those with extensive operational requirements.
Talech also offers a free version of its software through Talech Mobile, with no monthly software fees. This option provides a modern, easy-to-use point-of-sale system with month-to-month plans, allowing flexibility for businesses not looking to commit to a long-term contract.
There’s a mention of a Basic plan priced at $29, but the details regarding what’s included in this plan were not available.
Additional Costs for Merchant Accounts
While Talech provides a wide array of solutions through its software and hardware options, the company does not payment processing services to clients. According to its website, the company’s software is supported by merchant accounts through Elavon, USAePay, Vantiv, Bank of America Merchants Services, Chase Merchant Services, Global Payments, and more. Additional rates and fees will likely be included in those merchant agreements.
Talech Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||Yes|
Talech Sales Tactics
Talech’s software primarily operates on iPad devices, offering a Point of Sale (POS) system that includes tools for handling orders, managing inventory, processing payments, and other retail operational tasks. However, it’s not exclusive to iPads. The platform is designed to be compatible with a variety of hardware devices including payment devices like the Poynt Smart Terminal, Ingenico iPP 320, Magtek iDynamo, and uDynamo, as well as various iPad stands, receipt printers, and kitchen printers. Moreover, it’s mentioned that the software operates not only on iOS but also on Android operating systems, functioning on a variety of Android hardware devices in addition to iPads.
The company’s website does not list an affiliate program. This means that it is unlikely that Talech employs independent resellers of its services. The company has little criticism about its in-house sales team as well.
No Misleading Pricing
To its credit, Talech does not list deceptive prices. The company’s website has a pricing page that meticulously details the cost of its services in both annual and monthly pricing terms. That pricing page conveys the impact purchasing additional terminals will have on the cost of its services as well.
Talech’s policy of selling hardware directly to businesses instead of solely operating through merchant account providers is a definite plus. As is the fact that the company does not appear to employ independent resellers of its services.
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