Talech Review

Talech

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A POS Solution With Multiple Processing Options

Founded in 2012, Talech is an iPad based POS provider that offers credit card processing software and hardware for merchants. The company relies upon a multitude of back-end processors for its services, including but not limited to Elavon, USAePay, Vantiv, Bank of America Merchants Services, Chase Merchant Services, and Global Payments.

Talech offers hardware solutions specifically catered to restaurants, retailers, and service industry merchants like salons and spas. Each POS system includes an electronic register to process payments as well as inventory management, employee management, and reporting tools. Talech’s POS software can also be integrated with accounting platforms, including QuickBooks. The extent of those features varies between the company’s 3 different plans.

Location and Ownership

Talech is headquartered at 410 Cambridge Avenue, Floor 2, Palo Alto, CA. Irv Henderson is the CEO of the company.

Talech Review Table of Contents

Costs & Contract: Talech offers 3 different month-to-month plans backed by several different payment processors.
Complaints & Service: Talech has received over 20 public complaints.
BBB Rating: Talech currently has a “C” rating with the Better Business Bureau and has received 1 complaint in the past 3 years.
Sales & Marketing: Talech markets itself directly to merchants and also employs resellers though it has not received any complaints about its sales practices.
Rates & Fees: How Merchants Got The Best Rates With Talech

these processors announce that they now sync with quickbooks

Talech Reviews and Complaints

Here's What Their Clients Say

Complaint Summary

Total Online Complaints

20+

Live Customer Support

Yes

Most Common Complaint

Software Issues

Moderate Complaint Total

We have been able to find over 20 negative reviews about Talech. None of these reviews accuse the company of being a scam or make any accusations of fraud. Many of the complaints are in relation to the POS system’s software. Merchant complaints address issues with the software’s reporting tools, system updates, and speed when working without a wifi connection. A few other complaints are in regard to the company’s pricing. hardware, and customer support. It should be noted that these complaints are drastically outweighed by positive reviews about the company’s performance.

Talech Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Talech. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Talech Customer Support Support Options

Talech offers a myriad of support options to its merchants. The company provides a live chat feature from Monday to Friday between 8 am and 5 pm as well as a dedicated email address and phone number for support inquiries. This comprehensive level of support is in line with what the best merchant accounts for customer service offer.

An “A” Overall

Given the company’s relatively low complaint volume, clean legal history, and comprehensive support options, Talech receives an “A” rating in this category.

Talech BBB Rating and Report

Our Better Business Bureau Profile Assessment

BBB Summary

Product & Service Complaints 0	Billing & Collection Complaints 0	Advertising & Sales Complaints 1
Guarantee & Warranty Complaints 0	Delivery Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Just 1 Complaint

Talech is not accredited with the Better Business Bureau. As of this review, the company has a “C” rating with the BBB and has had only 1 complaint filed against it in the last 36 months. The sole complaint was left in regard to an advertising or sales issue but has gone unanswered by the company. Talech does not have any informal reviews on its BBB profile in addition to that 1 complaint.

A “B” Performance Overall

Though Talech nearly has a clean complaint record, the fact that the company has not addressed the sole complaint filed against it precludes it from having an “A” rating in this category. However, we disagree with the BBB’s “C” rating and have adjusted it to a “B” overall. Merchants should be aware that there are reasons to be skeptical of the BBB’s reviews.

Talech Fees and Rates

A Closer Look at the Contract

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Cost Summary

Swipe Rate 1.00% - 4.99%	Keyed-in Rate 1.00% - 4.99%	Starter Plan Fee $49 Per Month/$528 Per Year
Standard Plan Fee $69 Per Month/$722 Per Year	Premium Plan Fee $99 Per Month/$1,068 Per Year	Standard Plan Additional Fee $39 Per Month/$420 Per Year
Premium Plan Additional Fee $49 Per Month/$528 Per Year	Early Termination Fee None	PCI Compliance Fee None
Equipment Lease Terms None

A Choice Between 3 Different Plans

Talech provides merchants with 3 different options to use its services, its Starter, Standard, and Premium plans. Merchants can sign up for these plans on an annual basis or choose month-to-month contracts. Choosing the annual option will mean that a merchant is billed upfront for the year of service. Though the company does not impose an early termination fee, a merchant who cancels their plan before that year long term ends will not be refunded for its total cost.

The Starter Plan costs $528 a year and includes 1 device to manage 5 employees and track up to 100 items of inventory. The Standard plan costs $722 per year and supports an unlimited amount of devices that track an unlimited amount of products in inventory. Additional devices under this plan cost $420 each. The Premium Plan costs $1,068 annually and also supports an unlimited amount of devices tracking the same extent of inventory but includes a wider array of software options. Additional devices under the Premium Plan cost $528 per year.

Month-to-month billing options exist for those same plans and cover the same parameters. The Start Plan costs $49 each month. The Standard Plan costs $69 per month for the first device and another $39 for every additional device. Lastly, the Premium Plan costs $99 per month for the first device and $49 per month for each additional device.

Additional Costs for Merchant Accounts

While Talech provides a wide array of solutions through its software and hardware options, the company does not payment processing services to merchants. According to its website, the company’s software is support by merchant accounts through Elavon, USAePay, Vantiv, Bank of America Merchants Services, Chase Merchant Services, Global Payments, and more. Additional rates and fees will likely be included in those merchant agreements.

Talech Jobs and Employment

Hiring Standards and Ethical Marketing Assessment

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Key Points

Employs Independent Resellers

Advertises Deceptive Rates

Discloses All Important Terms

Yes

Talech Sales Tactics

According to the company’s website, Talech’s POS software is hosted exclusively on the iPad. That means merchants must purchase a compatible iPad through Apple in order to use its services. The Talech website lists the iPad Pro, iPad Air, iPad Air 2, 2017 iPad, iPad Mini 2, iPad Mini 3, and iPad Mini 4 as hardware capable of hosting its POS software.

Merchant’s equipped with these devices can purchase additional hardware through the company, ranging from smart terminals, EMV readers, iPad stands, receipt printers, kitchen printers, cash drawers, barcode scanners, and scales.

The company’s website does not list an affiliate program. This means that it is unlikely that Talech employs independent resellers of its services. The company has little criticism about its in-house sales team as well.

No Misleading Pricing

To its credit, Talech does not list deceptive prices. The company’s website has a pricing page that meticulously details the cost of its services in both annual and monthly pricing terms. That pricing page conveys the impact purchasing additional terminals will have on the cost of its services as well.

Talech’s policy of selling hardware directly to merchants instead of solely operating through merchant account providers is a definite plus. As is the fact that the company does not appear to employ independent resellers of its services.

Talech Review Summary

Our Final Thoughts and Opinions

A Flexible Yet Comprehensive POS Solution

Talech offers several benefits to merchants seeking a POS solution for their business. By and large, the company’s prices are affordable when compared to other POS providers. The availability of month-to-month pricing is another alluring options. Considering the extent of the company’s features, its easy integration into a multitude of merchant accounts, and the lack of excessive additional fees, Talech is a viable POS solution for merchants across different industries.

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About The Author

Phillip Parker

Phillip Parker is an independent card payment expert specializing U.S. and Canadian point-of-sale, e-commerce, and mobile payment acceptance. He has nearly two decades of experience in credit card processing as a journalist and consultant. Phillip is the creator of this website and has written over 1,500 articles covering numerous payment acceptance topics. He has also published critical reviews about most merchant services providers currently in operation.

Expert Guidance

Phillip has consulted businesses of all sizes from mom-and-pop shops processing $10K per month to enterprise level organizations processing in excess of $300MM annually. His specialties include:

– Merchant Account Statement Auditing

– Rate & Fee Negotiation

– Processor & POS Selection

– Software Integrations

– Risk Assessment

– Fraud Prevention

– General Processing Advice

Schedule a Consultation Here

Phillip’s Top Picks

Phillip has researched and reviewed over 1,000 merchant services providers over the last 15 years. He also owns multiple businesses that accept credit card payments. If you are looking for an ethical credit card processor that doesn’t hide fees or lock you into expensive contracts, see Phillip’s merchant account picks here.

In The Media

In addition his contributions on CPO, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. If you would like to interview Phillip for your story or podcast, please reach out here.

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Customer & Employee Reviews

What Others Are Saying About Talech

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Copyright

Any unauthorized copying and reproduction of the content of this page, including all meta data and computer code, is strictly prohibited. While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided “as is,” and without warranties. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. The sole purpose of the material presented herein is to alert, educate, and inform readers. It is not intended as legal or financial advice. We may earn revenue if you obtain services from a provider that we recommend. See this page to learn how we support our operations.

Phillip Parker

Merchant Services Reviews

Last Updated: November 1, 2019

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FTC & Advertising Disclosure

We take great pride in providing one of the only objective an unbiased merchant account review websites on the internet. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. These revenues in no way influence our ratings or reviews. Learn more about our monetization policies here.

Show disclosure

Phillip Parker is the creator and author behind this website. He has over 15 years of experience in the credit card processing industry as a journalist, consultant, and former merchant account sales professional. He started this project as a blog to expose merchant services providers that engage in predatory business practices, such as deceptive marketing, misleading pricing, and high-pressure sales tactics. His goal is to help business owners find merchant account providers who serve their industry well while offering fair rates with no junk fees and no long-term commitments.

Phillip has researched over 1,000 payment processors and been quoted in numerous high-profile publications, including the Los Angeles Time, INC Magazine, The Atlantic, and the Miami Herald among others.

Need advice on card acceptance? Schedule a consultation with Phillip.

Phillip’s Top Processor Picks:
Retail, restaurant, e-commerce, mobile, professional services, and invoicing, Phillip recommends Helcim and CDG Commerce.

High-risk businesses, Phillip recommends PaymentCloud and Host Merchant Services.

Please note that our rating system was overhauled on April 26th, 2023. Reviews dated before this date may not score in accordance with the following.

Star Rating Criteria:

At the start of our research, all processors are awarded five stars. We deduct stars if the processor engages in any of the following:

– One star deduction if the processor has any junk fees.

– One star deduction if the processor does not post its pricing clearly on its website.

– One Star deduction if the processor is suffering from moderate client complaints.

– Multiple Star deductions if a processor is suffering from severe complaints, imposes unjust cancellation fees, markets non-cancellable equipment leases, engages in predatory rate pricing, or may be engaged in illegal activities.

Get all of the details regarding out rating criteria here.