Talech Merchant Services Reviews & Complaints

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4.75
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How did they treat you? ▼

Pros & Cons
Pros: Cons:
Many niche features Few Direct Integrations
Intuitive UI Weak offline mode
Comprehensive costs Limited eCommerce
Various processors Limited integrations with food delivery services
Support for switching processors Complaints about payment terminals

Company Overview

Founded in 2012, Talech is an iPad-based POS provider that offers credit card processing software and hardware for merchants. The company relies upon a multitude of back-end processors for its services, including but not limited to Elavon, USAePay, Vantiv, Bank of America Merchants Services, Chase Merchant Services, and Global Payments.

Talech is owned by U.S. Bank.

Talech Payment Processing

Talech offers hardware solutions specifically catered to restaurants, retailers, and service industry merchants like salons and spas. Each POS system includes an electronic register to process payments as well as inventory management, employee management, and reporting tools. Talech's POS software can also be integrated with accounting platforms, including QuickBooks. The extent of those features varies between the company's plans.

Point of Sale System

Talech provides a point of sale (POS) system designed to assist in creating orders, applying discounts, managing inventory, and viewing sales online. It boasts over 100 features, making it capable of handling complex tasks for large businesses​.

Booking and Scheduling

For service-oriented businesses, Talech offers a feature to create a live booking site, streamline and organize client scheduling. It also allows the sending of custom texts or emails to customers as part of its scheduling and appointment management service​.

Sales and Inventory Management

The platform facilitates the sale of products and services, the creation of discounts, tracking inventory, and collecting tips. These features are bundled in a single application, simplifying the sales and inventory management process for businesses​.

Customer Management

Talech provides tools for capturing customer information at the point of sale. This feature is essential for businesses looking to build and manage a customer database for personalized service and marketing purposes​.

Employee Management

The system provides features to manage employee timecards, which is crucial for keeping track of employee hours and managing payroll effectively​.

Gift Cards

Talech's services include a feature for selling gift cards, providing an additional revenue stream and a means for enhancing customer loyalty​.

Online Booking Site Creation

The platform offers tools for creating a mobile-friendly booking site, enabling online booking for customers. This feature provides businesses with an online presence where customers can book appointments on their devices, while the business can manage these appointments through Talech​.

Talech Register

Talech Register is an all-in-one solution designed for restaurant, retail, and service-based customers. It aims to provide a complete solution that drives the core payment functionality of Talech, encapsulating various features to help run the business more efficiently​.

Talech Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints 20+
Live Customer Support Yes
Most Common Complaint Software Issues
Recent Lawsuits No

Moderate Complaint Total

A review of online feedback reveals over 20 negative Talech reviews, although none categorize the company as a scam or fraudulent. The majority of these complaints pertain to the POS system’s software, with users mentioning issues in reporting tools, system updates, and performance without a Wi-Fi connection. Additionally, there are a few grievances regarding pricing, hardware, and customer support. It’s important to note, however, that these complaints are substantially outnumbered by positive reviews praising Talech’s overall performance. We encourage you to share your own experiences with Talech in the comments below.

Talech Lawsuits

No significant class-action lawsuits or FTC complaints have been found against Talech. Clients looking for non-litigious resolution methods are advised to report their concerns to appropriate supervisory bodies.

Talech Customer Support Options

Talech provides a comprehensive range of customer support options. Live chat is available from Monday to Friday, 8 am to 5 pm, alongside a dedicated email address and phone number for support. This level of customer service aligns with standards set by the best merchant accounts known for excellent customer service.

Talech Customer Service Number

  • (888) 995-1998 – Toll-Free Support

Other Support Options

Talech Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Reports 1

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Just 1 Complaint

Talech is not accredited with the Better Business Bureau. As of this review, the company has a “C” rating with the BBB and has had only 1 complaint filed against it in the last 36 months. Talech does not have any informal reviews on its BBB profile in addition to that 1 complaint.

A “B” Performance Overall

Though Talech nearly has a clean complaint record, the fact that the company has not addressed the sole complaint filed against it precludes it from having an “A” rating in this category. However, we disagree with the BBB’s “C” rating and have adjusted it to a “B” overall. Readers should be aware that there are reasons to be skeptical of the BBB’s reviews.

Talech Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties No
Monthly & Annual Fees Yes
Processing Rates Variable
Equipment Leasing Likely

A Choice Between 4 Different Plans

Talech offers four diverse plans to accommodate the needs of various businesses: Mobile, Starter, Standard, and Premium. Options for these plans include both annual and month-to-month contracts, with the annual choice requiring upfront payment for the year. Although Talech does not charge an early termination fee, businesses opting out before their annual contract concludes will not receive a refund.

Starter Plan

The Starter plan is available at $29 per month for the initial device, and each additional device incurs a cost of $29 per month. This plan is tailored for small businesses or those with basic operational needs, providing essential functionality.

Standard Plan

Priced at $69 per month for the first device and an extra $29 per month for each additional device, the Standard plan expands on the features of the Starter plan. It is designed for medium-sized businesses or establishments requiring more complex functionalities.

Premium Plan

For businesses seeking a full suite of features, the Premium plan costs $99 per month for the first device and $29 per month for each additional device. It is best suited for larger enterprises or those with extensive operational demands.

Free Version

Talech Mobile presents a no-cost version of its software, offering a user-friendly point-of-sale system on a flexible, month-to-month basis. This allows businesses to avoid long-term commitments.

Basic Plan

A Basic plan, priced similarly to the Starter plan at $29, is mentioned but lacks detailed information regarding its offerings.

Additional Costs for Merchant Accounts

While Talech delivers comprehensive software and hardware solutions, it does not provide payment processing services directly. Instead, it supports merchant accounts through reputable providers like Elavon, USAePay, Vantiv, Bank of America Merchants Services, Chase Merchant Services, Global Payments, among others. Businesses should anticipate additional rates and fees as part of these external merchant agreements.

Talech Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms Yes

Talech Sales Tactics

Talech’s software primarily operates on iPad devices, offering a Point of Sale (POS) system that includes tools for handling orders, managing inventory, processing payments, and other retail operational tasks. However, it’s not exclusive to iPads. The platform is designed to be compatible with a variety of hardware devices including payment devices like the Poynt Smart Terminal, Ingenico iPP 320, Magtek iDynamo, and uDynamo, as well as various iPad stands, receipt printers, and kitchen printers. Moreover, it’s mentioned that the software operates not only on iOS but also on Android operating systems, functioning on a variety of Android hardware devices in addition to iPads.

The company’s website does not list an affiliate program. This means that it is unlikely that Talech employs independent resellers of its services. The company has little criticism about its in-house sales team as well.

No Misleading Pricing

To its credit, Talech does not list deceptive prices. The company’s website has a pricing page that meticulously details the cost of its services in both annual and monthly pricing terms. That pricing page conveys the impact purchasing additional terminals will have on the cost of its services as well.

Talech’s policy of selling hardware directly to businesses instead of solely operating through merchant account providers is a definite plus. As is the fact that the company does not appear to employ independent resellers of its services.

Our Talech Review Summary

Our Final Thoughts

Talech presents multiple advantages for businesses in need of a POS solution for credit card processing. Generally, the company’s pricing is competitive when measured against other POS providers, and the availability of month-to-month pricing is an appealing option for flexibility. With a robust array of features and seamless integration into a wide variety of merchant accounts, Talech provides a viable solution for businesses across diverse industries.

The lack of excessive additional fees further solidifies Talech as a cost-effective option, accommodating both small and large businesses alike. Its intuitive interface and adaptable features help streamline operations, making it a versatile choice for merchants aiming to optimize their credit card processing. Overall, Talech stands out as a reliable and comprehensive POS solution.

Location & Ownership

Talech is headquartered at 410 Cambridge Avenue, Floor 2, Palo Alto, CA. Irv Henderson is the CEO of the company.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Talech Treat You?

1 User Reviews

  • Diego Ellen

    Talech has been a game-changer for our business! The intuitive interface and comprehensive features make managing our operations a breeze. It’s like having a dedicated team of experts at our fingertips.

    With Talech, we effortlessly process transactions, track inventory, and analyze sales trends. The real-time reporting helps us make informed decisions on the fly. Plus, the ability to customize the system to our unique needs is simply fantastic.

    Customer support has been top-notch. Every question or concern is addressed promptly and professionally, leaving us with complete peace of mind.

    Since implementing Talech, our efficiency has skyrocketed, and our customers have noticed the difference. We can now focus on delivering an exceptional experience, knowing that our point-of-sale is in capable hands.

    In short, Talech has revolutionized how we do business. We can’t imagine running our company without it!

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