American Payment Systems: Reviews & Complaints
American Payment Systems is a medium-sized merchant account provider founded in 2001. The company provides services and credit card terminals that allow merchants nationwide to accept checks, credit cards, and debit cards. American Payment Systems (APS) appears to use First Data (now Fiserv) as its primary backend processor.
Before we dive in, here’s a short summary of what we’ll cover:
- American Payment Systems’ various payment processing services.
- There are few complaints against APS at this time.
- APS appears to resell the standard Fiserv contract, which is about industry-average when it comes to rates and fees.
American Payment Systems Payment Processing
American Payment Systems processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS solutions from a wide number of POS creators, wireless processing, access to virtual terminals, and loyalty and rewards programs.
Location & Ownership
American Payment Systems is headquartered at 7025 S 115th St Plaza, #102, La Vista, NE 68128. The company is an MSP of First Data (Fiserv), i3 Verticals, TSYS, TransFirst, and Clearent. Jim Barnes is the company’s owner and president.
Table of Contents
American Payment Systems Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
Low Complaint Total
American Payment Systems is currently showing only a few public complaints on this website, one of which has to do with a negative telemarketing experience. This American Payment Systems review received a response from a company representative stating that the company does not engage in telemarketing of any kind. Since American Payment Systems seems to be reselling the services of First Data (Fiserv), it is possible that First Data (Fiserv) supplies customer service for American Payment Systems clients. This would likely result in the bulk of American Payment Systems complaints about customer service being directed at First Data (Fiserv) instead. If you have your own American Payment Systems review to make, please do so in the comments below.
American Payment Systems Lawsuits and Fines
We have not found any outstanding class-action lawsuits or FTC complaints filed against American Payment Systems. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
American Payment Systems Customer Support Options
The American Payment Systems website lists a dedicated support phone number, a customer support form, and a support email address on its website. This arrangement suggests that American Payment Systems itself does not take on direct live support responsibilities, which precludes it from placing among the top-rated providers for great customer service. Given the absence of complaints filed against the company, however, we are awarding it an “A” at this time.
American Payment Systems Customer Service Number
- (402) 502-9985 – General Support
Other Support Options
- Customer support email address at [email protected]
American Payment Systems Online Ratings
Here's How They Rate Online
Online Ratings Summary
Under 5 Complaints
American Payment Systems has been an accredited business of the Better Business Bureau since 2001. The BBB is awarding the company an “A+” rating. Over the last 36 months, no complaints have been filed against American Payment Systems.
An “A” Performance
Considering the company’s low complaint total and resolution ratio, we agree with the BBB’s rating at this time.
American Payment Systems Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
Variable Contract Terms
As of this update, there is not a lot of publicly available information regarding the American Payment Systems rates or contract terms. Because the company appears to employ independent sales agents, certain contract provisions are likely to vary depending on the agent and the type of business.
It appears that American Payment Systems relies on First Data (Fiserv) for its processing and will therefore provide a standard contract very similar to the standard First Data (Fiserv) contract. Businesses that process up to $50,000 each month will receive a swiped rate of 2.69% plus $0.19 and a keyed-in rate of 3.69% plus $0.19. Businesses whose monthly charges exceed $50,000 will receive a swiped rate of 2.29% plus $0.19 and a keyed-in rate of 3.29% plus $0.19. A typical First Data (Fiserv) contract also includes an early termination fee of $495 and a monthly PCI compliance fee of $19.95. Business owners are advised to read their contracts carefully and remember that many fees are negotiable.
Virtual Terminal and Payment Gateway Pricing
In addition to its storefront payment processing services, American Payment Systems also dedicates a portion of its website to advertising its virtual terminal and payment gateway. According to the company’s website, its virtual terminal is hosted through a system called EFSNET services. However, pricing is not disclosed for this platform. Additional rates and fees, including gateway fees, technical support fees, batch fees, and additional transaction rates typically apply to these e-commerce services.
Equipment Lease Allegations
One complaint in the comment section of this review accuses American Payment Systems of leasing a $500 terminal for a total of $3,000 over the course of three years. These types of equipment leases are fairly common among First Data (Fiserv) resellers, but there is a chance that this complaint was actually intended for a different company called First American Payment Systems. For one thing, First American Payment Systems has been receiving complaints about its long-term equipment leases for years, while this is the only American Payment Systems complaint of its kind. For another, the American Payment Systems website lists the retail prices of its credit card terminals (sample amount: $349.99), which is a good sign that the company sells rather than leases equipment.
No Red Flags
The general absence of legitimate complaints filed against American Payment Systems indicates that most of its clients are satisfied with their pricing. However, businesses should not expect it to approach the savings offered by the cheapest merchant accounts without a little negotiation. If you have any knowledge of the company’s contract terms, please share that information in the comment section of this review.
We also encourage readers to check out our list of the providers of the best merchant accounts.
American Payment Systems Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||Yes|
|Discloses All Important Terms||No|
Outside Sales Team
APS appears to hire independent sales agents to market its services. This is a common practice in the industry that can often result in a sales force comprised of untrained, unregulated agents who fail to disclose important contract terms. As of this update, there are very few negative American Payment Systems reviews, so it would appear that the company oversees its agents with a greater degree of diligence than is typical of the industry. According to the company’s response to a complaint posted beneath this review, American Payment Systems does not utilize telemarketing as part of its sales strategy.
This compares favorably to our list of best credit card processors.
No Deceptive Rates
APS also does not promote any misleading rate quotes or unrealistic guarantees in its official materials. If you suspect that the company is adding hidden fees to your contract, we recommend seeking a third-party statement audit to find and eliminate undisclosed charges.
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