Priority Payment Systems Review

Priority Payment Systems Overview

Priority Payment Systems May Have Overcharged You

If you accepted credit cards through Priority Payment Systems or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.

A Rapidly Growing Payment Processor

Launched in 2005, Priority Payment Systems is a merchant account provider headquartered in Alpharetta, Georgia. In January 2013 it partnered with TSYS for its payment processing services, and in 2014 it merged with Cynergy Data, creating Priority Holdings, LLC. In July 2015 the company acquired credit card processor American Credit Card Processing Corporation (‘ACCPC’). Most recently, Priority Holdings merged with M I Acquisitions, Inc., and the combined entity was renamed Priority Technology Holdings, Inc.

MX Merchant

Priority Payment Systems offers an integrated payment processing solution called MX Merchant that allows its users to process all forms of electronic payment from a single platform. MX Merchant is customizable to individual merchant needs and includes a virtual terminal, recurring billing, invoicing, and business analysis tools. The service also offers an iPhone-only mobile app and an iPad-based POS system, meaning that Android users should look elsewhere for their retail and mobile processing needs. Though developed by Priority Payment Systems, merchants may come across MX Merchant through a variety of payment processors, as the company primarily allows its reseller partnerships to market and sell the service.

Location and Ownership

Priority Payment Systems is a registered ISO/MSP of Synovus Bank, Columbus, Georgia, of Citizens Bank N.A., Providence, Rhode Island, and of Wells Fargo Bank N.A. in Concord, California. John Priore is listed as the president and CEO of Priority Payment Systems, which is headquartered at 2001 Westside Pkwy Ste 155, Alpharetta, Georgia 30004-8905.

Priority Payment Systems Review Table of Contents

  • Costs & Contract: Priority Payment Systems offers variable contract terms that typically include an early termination fee.
  • Complaints & Service: Priority Payment Systems has received more than 50 public complaints.
  • BBB Rating: Priority Payment Systems has an “A+” rating and has received 19 complaints and 7 reviews in the past three years. The company has been accredited by the Better Business Bureau since 2012.
  • Sales & Marketing: Priority Payment Systems hires independent sales agents and has received a low-to-moderate number of complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Priority Payment Systems
Are you a decision maker with Priority Payment Systems? Claim this review.

Products & Services Offered

Types of Businesses Served

  • Retail
  • Mobile
  • MOTO
  • E-commerce
  • Restaurant
  • Insurance
  • Lodging

Our unbiased reviews are supported, in part, by helping you find highly rated merchant accounts. You can learn more here.

Priority Payment Systems Rates, Fees, and Costs

Key Points

Swiped Rate 1.00% - 4.99%
Keyed-in Rate 1.00% - 4.99%
Annual Fee $129.99 Per Year
Monthly Minimum Fee $25 Per Month
Early Termination Fee $195 - $600+
PCI Compliance Fee Undisclosed
Equipment Lease Terms 48 Month (locked)

Tiered Pricing Structure

There are currently several reports of Priority Payment’s contract terms across different consumer protection forums. According to the company’s program guide (available below) and various merchant complaints, the company’s standard contract is a three-year service term with an early termination fee that can range from $200 to over $600, an annual fee of $129.99, a monthly minimum fee of $25, and an unspecified PCI Compliance fee. The company also appears to offer a tiered pricing structure that may not be appropriately disclosed at the point of signing. A company representative has stated that Priority Payment Systems has three tiers of cancellation fees, which are $195, $295, and $495, but it seems that merchants can be charged different fees depending on which ISO of the company they have signed with.

Varying Contract Terms

A representative of Priority Payment Systems Gulf Coast ( and has contacted us to state that this particular sub-ISO of Priority Payment Systems offers Interchange-plus pricing and clearly discloses all fees at the point of signing. A review of this location’s Better Business Bureau profile supports the representative’s claims, as it has no complaints from within the past three years and an appropriate “A+” rating. Given this location’s stark contrast with the overall BBB profile for Priority Payment Systems, it seems likely that the company’s various independent offices can offer vastly different contract terms from one another. Priority Payment Systems’ rates as a whole, however, are not competitive with those of the cheapest merchant accounts.

Similar to Processors’ Contracts

As a rule, it is probable that the standard Priority Payment Systems agreement closely resembles that of its processors, TSYS and First Data, meaning that merchants should expect a multiyear contract with an early termination fee. If you have any specific knowledge of the standard Priority Payment Systems contract, please leave that information in the comment section of this review. See the Priority Payment Systems Program Guide.

Are you happy with your Priority Payment Systems fees? Tell us about them before your go!

Response from Priority Payment Systems

Are you a representative of Priority Payment Systems? Add your voice to this section for free!

Priority Payment Systems Complaints & Customer Reviews

Key Points

Total Online Complaints 40+
Live Customer Support Yes
Most Common Complaint Hidden Fees

Moderate Complaint Total

We are currently able to locate at least 50 Priority Payment Systems complaints on this and other consumer protection websites, some of which outright accuse the company of being a scam or a ripoff. Common complaints include misrepresentation of rates and fees, difficulty cancelling service, poor customer support, and unexpected withholding of funds. As noted above, there are also a handful of complaints from former or current employees who express dissatisfaction with the work environment. Several of these complaints have received rebuttals from Priority Payment Systems that are generally professional in tone.

Room for Improvement

Overall, this is a relatively low complaint volume for the company’s size and time in business, and there does not appear to be a severe issue with any single department within the company. However, there is not any indication that Priority Payment Systems has made improvements on issues like sales tactics and cancellation fees that have generated most of its complaints.

Priority Payment Systems Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Priority Payment Systems. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Priority Payment Systems Support Options

Priority Payment Systems’s website both offers a contact form and a dedicated customer support line. The company is not qualified as a top-rated payment processor for customer service as it stands to improve on addressing its most common complaints. We have awarded Priority Payment Systems a “B” in this category at this time.

Do you have a complaint or testimonial about Priority Payment Systems? Make your voice heard before you go!

Response from Priority Payment Systems

Are you a representative of Priority Payment Systems? Add your voice to this section for free!

Priority Payment Systems BBB Rating Summary

Key Points - BBB

Product & Service Complaints 11
Billing & Collection Complaints 6
Advertising & Sales Complaints 2
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Note: We have adjusted this company’s BBB rating according to our own standards. To better understand why we adjust BBB ratings, please see our Rating Criteria.

Priority Payment Systems is an accredited business with the Better Business Bureau. The company currently holds an “A+” rating with the BBB and has had 19 complaints filed against it within the last 36 months. The company has been an accredited business since 2012. 11 of these complaints stemmed from problems with products and services, 6 involved billing or collections issues, and 2 were filed regarding problems with advertising or sales. All 19 complaints were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant.

What Merchants Say

In addition to those 19 complaints, the company has also received 7 informal reviews on its BBB profile. All 7 of these reviews were negative, giving the lowest possible rating in each case. The most recent review details difficulty closing an account:

One star only because the option to give a 0 was not available. This company is horrible to deal with. Someone fraudulently opened an account in our name. I received contradictory information from different representatives on what I had to do to close the account. After many many emails and phone calls we finally got the account closed. After that, they ignored my repeated emails and calls and they never got back to me. Had they done their homework on the ID info. they were given to open the account this would never have happened. Now we’ve received tax documents for income that we never received through this company and they told me I had to fix the problem myself as they can’t do anything about it. This has been the most stressful, long drawn out problem I’ve encountered with a company.

Merchants in this situation should look into how to cancel their accounts without paying any fees.

A “B” Performance Overall

Given the company’s complaint rate and resolution ratio, we have adjusted the BBB’s rating to a “B” for the purposes of this review.

How has Priority Payment Systems treated you? Tell us about it here!

Response from Priority Payment Systems

Are you a representative of Priority Payment Systems? Add your voice to this section for free!

Truth In Marketing & Advertising

Key Points

Employs Independent Resellers Yes
Advertises Deceptive Rates No
Discloses All Important Terms No

Independent Sales Team

Priority Payment Systems partners with ISOs and independent sales agents to market its services. This is a common hiring practice within the merchant services industry, and it can often result in a sales team that is untrained and unregulated. We are currently able to locate a low-to-moderate number of negative Priority Payment Systems reviews that accuse the company’s sales agents of deceptive sales tactics, specifically nondisclosure of fees and misrepresentation of rates. We have also located an equal number of complaints filed by current or former employees that describe a work environment with unethical policies and minimal agent support.

No Deceptive Advertising

To its credit, the company’s flagship website does not appear to engage in deceptive advertising strategies, so it appears that the sales experience will vary depending on which sub-ISO of Priority Payment Systems is involved. If you suspect that Priority Payment Systems is charging you undisclosed fees, we recommend seeking a third-party statement audit to eliminate hidden costs.

Did you get what you expected from Priority Payment Systems? Tell us why, or why not.

Response from Priority Payment Systems

Are you a representative of Priority Payment Systems? Add your voice to this section for free!

Priority Payment Systems Marketing Example

Priorty Payment Systems Logo

Our Opinion of Priority Payment Systems

A Decent Option for Most Merchants

Priority Payment Systems rates as an average merchant services provider according to our standards. The company has a low-to-moderate complaint volume for its size and time in business, but various reports seem to indicate that its contract terms can be very costly. There are also some complaints about the company’s sales practices from both merchants and former employees. Merchants are encouraged to carefully read their Priority Payment Systems contracts and to compare its costs to those of top-rated credit card processors.

We rely on your feedback about Priority Payment Systems to keep this review accurate and up-to-date. Please take a minute to tell us about your experience. We and the small business owners of this world thank you!

Thank you for reading my review. I hope that it has helped you with your research.

Why I'm Qualified to Write About Credit Card Processing and Merchant Account Services

I'm a former credit card processing sales director who left the industry because I didn't like how it takes advantage of small business owners. It feeds like a leech on businesses and thrives by imposing fees that are nearly impossible to comprehend. Seeing a need for change, I left and built this website help business owners better understand the industry, research merchant services providers, and get refunds of excessive merchant account fees. My experience of working "behind the curtain" in the industry, and using that knowledge for good, has resulted in millions of dollars returned to hard-working small business owners as well as enterprise-level companies.

From the time that I starting working in the merchant services industry to when I left to create this website, I've been on the pulse of payments for nearly 15 years. It didn't seem fair to keep this "insider" knowledge to myself. To lift the fog, I've reviewed hundreds of companies, read thousands of user reviews, and learned the pricing tricks of every provider. If you have questions about credit card processing, you can find the answers on this website.

How I Can Help You

I specialize in helping businesses get refunds of excessive fees and have recovered $1,567,184 this year alone! Submit a recent statement below to find out if you are getting overcharged. I'll take a look at it for free. If I find fees that can be refunded, hire me on contigency. I only get compensated if I put money back into your pocket.

Submit a Statement

  • Accepted file types: jpg, png, pdf, xls, xlsx.

84 Reviews Leave Your Review for Priority Payment Systems Below

  1. Video Association of Dallas says:

    They hacked our account and stole money from a nonprofit

    This post will help: Cancelling a Merchant Account Without Paying a Fee


  2. Trent Fuller says:

    I am a reseller of merchant services and let me tell you, PRIORITY PAYMENTS IS NOT THE COMPANY TO PARTNER WITH. I work with multiple merchant services companies to supply my clients with services. Priority Payments drops the ball on EVERYTHING we do whether it be not setting up a batch time, customer service, funding, etc. They have the absolute worst customer service and are terrible to work with. I would not recommend working with priority whether you are an ISO looking to resell products or a merchant that is looking for a new credit card service. ABSOLUTELY TERRIBLE EXPERIENCE FOR ME!!

    This post will help: Best Merchant Accounts for Great Customer Service


    1. Trent,

      Were you setup as an agent directly with corporate or did you work with a sub-ISO? From your post it appears accounts were setup using default settings. Batch time @ 11:00, 1 Day Delay on funding etc. Also most common with VX Terminal setups. This post though is a company wide complaint but it seems more that your RM manager did not inform you of account setup requirements. For CNP accounts there will always be a 1 day delay on funding which is the industry standard. Batch time changes is a simple request with FB or the gateway. Can you be more specific regarding office you worked with?

  3. tuyetminh t le says:

    bab service lie about the charge of service they charge you double amount what they tell you

    This post will help: Find and Eliminate Hidden Fees From Your Monthly Bill


  4. John says:

    Priority Payments is a SCAM – they promise services they cannot provide and once they have your money they will not return your calls- we had to do a charge back on our VISA to get a refund for the “setup” fee. They even ignored VISA’s request for a response to a charge back – do NOT believe this companie’s BBB rating – apparently that is something you can buy. There are TONS of better merchant processors out there- and virtually any one of them will match or beat your current price- don’t waste your time with these fools.

    This post will help: How to Fight Chargebacks and Win


  5. Dharma Customer says:

    I signed up with a great company (Dharma) which has excellent customer service. Unfortunately, they use Priority Payments to process. So far, both transactions (large amounts) were held until I called in with info. They made sure not to notify me of the hold until the end of the week, the day I was supposed to have the funds in the account, so that I would have to wait over the weekend to receive funds. Both charges took 6 days to receive.

    I am hoping Dharma works with more than one processor as 6-days in unacceptable.

    This post will help: Why Credit Card Processors Hold Funds

    – Phillip

    1. Eric McNamee says:

      Dharma Customer,

      The holding of funds in this scenario is not the fault of the payment processor. When you setup your merchant account you had to enter your expected monthly processing volume, average sale ticket and highest expected ticket. Also how the transactions are being accepted were submitted which would be swiped/chip, MOTO (keyed), eCommerce (Web Sales) etc. These parameters have to be submitted based on your business model correctly as a way to protect both you and your customers. So if you processed a payment that was far outside of your approved parameters then the transactions are flagged by risk for verification of sale. Think about if you were to go buy a Porsche with your debit card and your bank would possibly block the transaction to verify the sale amount with you. It’s the same concept. So if you get approved for a high ticket of $2,000, but then process a $6,000 sale or 2 sequential $3,000 sales from the same card holder (stacking payments is considered higher risk, best not to do it) then those funds would be held pending verification.

      When a transaction is flagged for verification the merchant is required to provide documentation to the risk department to validate the sale. This includes receipts, copies of signed invoices etc along with contact information for the card holder. It’s important to understand that payment processors cannot obtain cardholder person contact information through their transactions which is why it’s up to the merchant to provide that information.

      Verification normally takes 2-3 days to complete but can be expedited if you call corporate at 800-935-5961. Once verification is completed then the funds are released on your normal funding time. From your post it seems your time to receive funds lines up with the time it took for you to reach out to Dharma because you didn’t receive your funding as you expected, then provided the docs, then the sale was validated and released on your funding schedule.

      In the future if you’re expecting transactions of these sizes more frequently then you can submit a change request form to increase your high ticket amount. Risk may require a letter of explanation for the high ticket increase which is simply providing further detailed information on the products or services you sell reflecting the higher values. If you get the increase approved then you wouldn’t run into flagged transactions in the future as long as you process within your approved parameters.

      I hope this response helped and provided clarity on how/why high ticket transactions can be held for deposit. It’s not at the fault of you as you may not know how risk parameters are assessed. You can find detailed information in your Merchant Services Program Guide which was mailed to you when you signed up for services. If you do not have one then call Priority corporate at the number above and request a copy to be emailed to you.

      Please keep in mind that the holding of your funds would have occurred even had you been processing with a different company. I come across these scenarios often and assist however I can for clients of Priority. I hope this helps reply you in the future with your merchant services account.

  6. John Pulitano says:

    I am very unhappy with this service. They lied about the fees and charged me for things I was not aware of. Then when I cancelled they charged me $450. This service is a scam. Do Not use them!!!

    From The Editor
    This Post Might Help: Cancelling a Merchant Account Without Paying a Fee

    1. Eric McNamee says:


      Early termination fees are normally assessed on accounts that meet certain criteria in certain scenarios. One, being a terminal was issued with no charge to the client and two, where Priority pays either a partial amount or full amount of your termination fee of your previous merchant account . Both of which are always fully disclosed to the client.

      There are three normal tiers of termination fees which are $195, $295 and $495. None of which reflect the $450 termination fee you’re stating you were charged. It could be possible that you were issued a free terminal and it was not returned after cancelling your service. If that is the case, then returning the equipment should grant you a refund (depending on the time frame of course). This scenario is similar to when a person has internet service and cancels but does not return the modem to the provider.

      Could you specify which Priority office you were working with to assist with your issue? Our corporate office can happily help as well and they can be reach at 800-935-5961.

  7. cindy says:

    Priority payments over charged me for a whole year to the tune of $3400.00. They refused to credit me even after admitting it was their error. “But that was the previous year and we are in a new year now, so we will credit these couples months of current year only. This was not their only “computer error” . There had to be at least 3 other times they over charged me for thing not conducive to the contract that I signed. They did reimb. on those charges, but never the biggest one mentioned above. Bottom line is…they’ll come in with a super rate, but every month you will have to go over your statement with a fine tooth comb, because they won’t make enough money on your processing with that rate you signed for. So you will have to spot their “computer errors”. Our business has been around for 87 yrs, I have seen a lot of processors come and go in my 40 years here, and they were the sleaziest!

    From The Editor
    This Post Might Help: Let Experts Find and Eliminate Fees From Your Contract

  8. Lance Pezzlo says:

    We had the pleasure of working with Eric on the setup of our Liquor Store inventory there team here is extremely professional and the dedication they provide to ensure your satisfactions is incredible. Nice job!

    1. Phillip says:

      Hi Lance,

      Please reply to this comment with your business name and location in order to authenticate your testimonial. Thanks!

  9. Akili Polee says:

    By far the worse experience with a payment solution that is offered. I paid roughly 600 dollars per month for a service that I was only able to use for 2 weeks for 8 MONTHS! So I am out over 4,000 dollars because they could never get their customer support working with each other. DO NOT waste your time on this company at all. It was absolutely horrible!

    From The Editor
    This Post Might Help: Best All-Purpose Merchant Accounts

    1. Eric McNamee says:

      Hi Akili,

      Can you outline the issues you had with a bit more detail? Do you know if you were working with an independent agent of Priority or did you have your account with the corporate office in Georgia?

      $600 per month is a rather steep charge for a merchant unless they’re using Cloud based POS software with multiple terminal licenses. I’ve never seen a base monthly fee anywhere near $600 without software licenses involved unless that was your effective rate on your monthly processing volume. If that’s the case then you would have processed close to $30K (assuming an effective rate of 2% give or take). If you could be a bit more clear as to what happened I may be able to explain how the account was structured and why it had higher fees. As per the support on the account I’m not sure if you were working with an agent or Corporate office so if you could clarify that would be helpful.

  10. annoyed says:

    soliciting at my business. not appreciated therefore will never do business with them, too pushy.

  11. Atlantic Inspections And Services says:

    A Business that holds great value in consistent lies! Under NO CIRCUMSTANCES would we recommend this unprofessional company to anyone! After assuring us that we could process unlimited amounts of payment from our clients, we were held at a 2,000 dollar a day amount and our money paid to us through our clients would be held for 5 DAYS!!!! There is usually a 24 hour turnaround time or 48 hour at the latest for payment retrieval which is NORMAL. We even placed a 3 way call with our Bank after this Priority Company blamed our personal bank for funds not released, lol. Wowwww!!! Thank God our Clients have trust in not only our work but, our honesty . Remember this, HONESTY IS THE BEST POLICY!

    1. Eric McNamee says:

      Regarding this scenario, a transaction was processed outside of the approved parameters which always triggers the risk department to validate the sale prior to releasing the funding. This is common where a large ticket transaction is processed so the processor contacts the card holder to verify the transaction. Just like if you were to buy a car on a credit card, you would first have to contact your bank as transaction sizes of that nature are not necessarily common occurrences.

      This transaction in question was far above the approved parameters which triggered the risk department to validate the sale. Before we were able to process the validation of the sale though, the transaction was refunded to the cardholder. Documents that were presented to us for the verification of the sale appeared to be fraudulent, in which we requested further documentation to verify sales of this size/nature. This was not provided. A 3 way conversation with a bank is not sufficient for verification; we would need a bank letter signed by a bank office for true legal verification of anything regarding business banking which is industry standard.

      In response to “After assuring us that we could process unlimited amounts of payment from our clients” though, we require all merchants to fill out their expected monthly monthly and average ticket as we follow Fiduciary requirements to know our clients. By following these regulations to the letter we give our clients the understanding that we are working for their best interest with accepting payments even if the result is our client is unable to process a payment based on its parameters.

      We also did not say any funds will be held for 5 days specifically. It may take 5 days for merchants to provide the requested documentation to release funds that are held due to the nature of the sale however a 5 day hold is not an industry standard nor do we have a 5 day hold on any funding for any reason. Holds on funding are always “pending a verification of the sale”. If the risk level is too great then there can be a reserve requirement which is always disclosed in writing. Anytime a reserve is placed on an account we require the merchants acknowledgement on a signed letter as well.

      In this scenario we could not offer merchant services based on the merchants expectations. We did work diligently to rectify all issues however we could not come to agreed upon terms. We do wish you all the best in your future business endeavors though.

  12. Laura Wacker says:

    We have a business that takes credit/debit cards. A customer complained that they were charged twice. We were not paid twice and our merchant service documentation confirms this. They have sent us a letter giving us 2 days to respond to it. They want proof we were not paid twice or they will deduct it from our account. If we were not savvy enough not to send them the page that proves it, we would be giving away a lot of credit information on other customers. Watch out folks!

    1. Eric McNamee says:


      A duplicate authorization normally occurs at the terminal level, not the backend processing network. This happens sometimes when the first transaction attempt fails so it’s attempted again. If the issuing bank sees both attempts, they can be logged as authorizations on the card. However, on settlement you would only have one valid authorization so the first failed attempt would fall off typically after 3-5 business days. In the event this happens in the future, you can call into support and request an authorization log for the card in questions. If a duplicate auth was in fact processed with settlement then the processor can reverse the transaction to the cardholder. I’m not sure what you’re referring to regarding proof that you were not paid twice as all payment processors maintain outbound ACH logs with full detail on each deposit including transaction sequences and ACH tracer numbers. Did you contact settlement or check your online portal to see if you received two ACH’s for the transaction in questions?

  13. I signed up with Siimplify Commerce in June 2017or my eCommerce site. It has had just one transaction in August 2017, at which time they started charging a $10 per month fee of some kind. In November it went up to $29.95 .
    I signed no contract, never got a copy of a contract and have had no dealings or communication from Priority Payment Systems outside of a 1099 form in February for the single transaction.
    I started trying to track down these transactions today via my band which led to Synovus bank making the withdrawals from my account on behalf of Priority Payment Systems.
    I called them. They had a long wait so I opted for a call back.
    About 30 minutes later I got the call where the representative asked for my account number. I said I didn’t have it and before I could say anything else, she hung up.
    Researching them I find they are a terrible company. Wish I had know about them before I signed up with Simplify.

  14. Jesus Corona says:

    this company is a big mess CUSTOMER SERVICE IS BAD BAD BAD BAD if u want to waste your time and money THIS IS THE PERFECT COMPANY THEY LIE SO THEY CAN PUT YOU IN A CONTRACT

    1. Eric McNamee says:


      Can you reply with which office/agent you were working with? Priority Payment Systems has quite a few offices with agents all across the country that maintain their own client bases.

  15. Stefan Simic says:

    This company is a mess. Held my money for so long, terminated my account without letting me know! I was still processing transactions even, I didn’t know that my account is terminated. Such a ”great” business practice. Please don’t go to do any business with this company. Very unorganized and unresponsive.

  16. Stefan S. says:

    Holds your money without releases. Waiting 10 days for a simple anwer. Don’t recommend them to anybody!

  17. Sam Kim says:

    Salesman said no contract. Company charged an early termination fee. I asked a copy of contract. They said they have no contract I signed. I asked a refund. They said No.

  18. Melissa says:

    While trying to obtain funding for my small business, the funding company required me to switch processors to PPS. I was told this was an application form ONLY, not a final contract. I was able to obtain better funding through a different company, so PPS was never utilized, nor did I receive any equipment from them. What I did receive was monthly deductions from my account, which, when trying to track down, turned into the cycle game, of call this person, who told me to call another person, etc…Finally, I was sent an account closure form, which I returned. Last week another $495.00 was taken out of my account. Again, phone call circles, with no resolution. The original funding company refuses to help resolve this, PPS won’t even give me answers, and now I am stuck paying for services never received, for what was supposed to only be an APPLICATION, not a contract. How is this possibly legal, when no services where ever utilized. Someone is making some nice money scamming people with fees. I would never do business with either the funding company, or this processor again. It’s hard enough to make it in business without the unethical actions of people taking advantage. Thanks a lot Priority Payment Systems.

  19. Scott says:

    Horrible company. Head of sales will not even work with a company that ended up being there reps fault. I would highly recommend against this company. Told one thing and they did another.

    1. DENNIS says:

      Take time to learn the complex business and you wd never blam a processor. In most cases it is the agent or else the ISO associated. If you find yourself a trusted agent that only offers Interchange Pure pricing you will never have a problem.

  20. Thomas Way says:

    We have a small company selling cat toys on Etsy and on our website. We signed up with Simplify Commerce to handle online credit card processing on our website. Based on the Simplify website, we assumed it was a division of MasterCard only, but today we discovered Simplify is run by PPS.

    This is not a bad thing, at least so far.

    We also signed up with Stripe and at one time offered both options on our website. During last quarter, our busiest with holiday sales, Stripe often would refuse customer cards indicating fraud or other problems. But the same cards were then used on Etsy without a problem, or with our website’s alternate processor Simplify.

    We have temporarily dropped Stripe from the site and used Simplify only. Both companies had provided excellent support the few times we’ve needed it but in December Stripe’s support could not explain why some customer cards worked through other processors but not them.

    Today we learned from a letter sent by regular postal mail that PPS will begin to charge a minimum fee. This is also when we learned that PPS was running Simplify. Since this is not an additional charge, but only charged if the Simplify monthly discount fees drop below a very low threshhold of $10, it’s not a big deal for us. They are also reducing the percentage charge from 2.9% to 2.75%.

    But after reading the letter, I Googled PPS and found this site. I could not find any mention of this policy change anywhere on the Internet. Hopefully this brief review might help someone else researching whether the letter was “legitimate.”

  21. Jann Orina says:

    Having worked as an independent agent with Priority Payment Systems out of Alpharetta, GA, I find in reviewing the comments made that these complaints have more to do with the proper handling of a merchant account than “the company”. I have been in the industry 16 years and too deplore the scams and misleading ‘reps’ (if you will call them that) that I have run across. I think each person that touts themselves a professional in this industry should have to pass an exam and be licensed. That would certainly help to diminish the scammers. Pride and integrity is what we strive for. Learning a little more about who we are (we were voted #1 ISO in 2014) may help diminish any negative experience one has had and here again, most of the issues stem from poor customer service on the reps part, the company is just following the guidelines given to them.

    1. Everything Jann stated is correct in my opinion.

      As this industry is saturated with agents (where anyone can be an agent if they want to be, regardless of experience) it creates a scenario where merchants end up with overpriced merchant accounts where little support is offered by the agent. So they contact the corporate office. Corporate handles all calls professionally and they have to follow internal guidelines in terms of the agreement that was sent in by the agent for the merchant. So if that “agent” were to not disclose the full scope of what they were signing then the obvious complaints roll in. Failure to disclose fees and contract terms is the #1 problem in merchant services.

      If there were a required test for agents to pass (similar to the Series 7 test for stock brokers or the Bar exam for lawyers) then this industry would have agents that are at least educated on what “Interchange” is. I have met with other members of merchant services that had no clue what wholesale rates were, they just knew Qualified rate programs and “Free terminal no contract” gimmicks. That lack of training though should fall to the ISO they’re working with so when agents board new merchants they can at least go over the entire fee schedule with the merchants to reduce the amount of complaints that happen.

  22. Carolyn says:

    Interchange fees and with holding funds. The customer service is very poor and out right rude. The employees and all staff from technical support to risk management refused to give the President’s name and contact information ,stating I don’t know look it up on the internet.My contract was with Cynergy and I am assumming PPS purchased them They held my funds received for services I provided and refused to release them to me.After numerous calls and emails risk management in noting all there errors stating the transaction was completedly manuall, I provided proof of CHIP card transaction on terminal. Then risk management stated she would only release the funds in increments over a six months period. Not contract. Personal decision. I am sure the President does not know the methods that these unprofessional people are operating. I did take there advice and looked him up on the internet and wrote him. The risk managemet person after demands release the funds back to the clients, wiithout any concern for my company not receiving funds for service provided through my merchant services. To add insult they have sent my file to Oxygen Collection Company to collect fees for their service plus interchange fees. This is a total rip off. I did not do buusiness with this collection agency. Thanks

  23. Dan says:

    Unfortunately when I opened my business I chose this awful company. From the very beginning it’s been a nightmare.Theres been so much that has went wrong I don’t even know where to begin. First the overcharged me for my POS system by about 40%. 600 on Amazon and they charge me 1000. Then I went the first 3 weeks of business without a system because they were “programming” it. Then when we finally got it the draw was damaged. Had to be replaced. Then after it was installed and they were long gone we realized all the prices were wrong and lots of items were missing so we basically had to reprogram the whole system after they just took 3 weeks doing it. Finally got it all correct just to find out the system can’t even do the simplest of functions like track the correct amount of sales. Or even process a simple return. On top of that I was promised a credit card rate below most of its competitors in the 1-2% range instead every month I’m paying above most other companies somewhere are 2.85-3%. So I finally have enough and say I want out and now that’s even a problem for this company. I’m supposedly on a one year contract I never signed and it will be 500$ to terminate early. Ok I’ll wait out this mess for a couple months then get out but they won’t simply let me cancel. I have to call exactly 30 days before my contract renews for them to let me out. Unbelievable. Stay away from this company.

    1. Dan,

      What POS software are you using and do you know which office you’re working with? The only system I know of for that price is Clover, which is $999 retail, Amazon has it cheaper because they’re used or with a company that requires a contract with higher merchant processing fees).

      Also I’m not sure how you would be on a 1 year contract with Priority as our contract terms are 36 months. Every merchant account with every provider has a contract regardless, the only difference is if there is a termination fee on the account or not. If you were promised a rate of 1-2% then your account should be on Interchange Plus pricing with a relatively low surcharge and authorization fee. If you are in Interchange pricing and your effective rate is that high then it’s possible that the cards you’re accepting have high Interchange fees or you’re a small ticket merchant with a lot of transactions monthly which adds up pretty quickly. Have you looked over a statement and done a fee review or just looked at the bottom line cost?

  24. Our web tech set up our account about 4 months ago thru Simplify Commerce because they were recommended thru WooCommerce. We finally got the cart set up and processed a couple test orders. Yesterday I got 2 orders in and then came the email that they were closing the account. It came from Simplify Commerce
    Our partner, Priority Payment Systems, has notified us that after a recent review of your account and after careful consideration they have elected to exercise their right to cancel their Merchant Processing Agreement with your company. You should receive a letter directly from Priority Payment Systems with further details.

    Based on this decision by Priority Payment Systems, this email will serve as Simplify Commerce’s notification of its election to terminate your use of Simplify Commerce effective immediately. This termination in no way affects your obligation, as detailed in the Priority Payment Systems Merchant Services Program Guide, which survives termination.


    Simplify Commerce
    [email protected]

    When I asked why, they sent another ‘form’ response with links to their list of companies that they will not process for.

    We do not fall into any of the categories. If we did why didn’t they say at the beginning that we did not qualify.

    We spent the day scrambling to set up another processing company. Simplify offered a couple but We will not be using them if that is the way they handle their business. They passed the buck to a third party. You can’t get anyone on the phone.

    I strongly do not recommend that anyone use either of these companies as they offer no solution and apparently have a reputation for deceptive practices.

    1. Diane,

      Priority does a review of all merchant accounts that are opened with Shopify. I went to your website and I understand why it was closed. Selling insecticide “refills” falls into an unregulated category for chemicals which is on Priority’s restricted business list as the payment processor. You’re considered a higher risk merchant with the products you sell so you would need to seek a high risk merchant account along with a payment gateway to link to your shopping cart (I recommend

  25. Shanette says:

    This company has the worst customer service I have ever seen. After being told several times that our rep would come out and help with some issues, he has no showed every time. They are holding our income and not depositing into our account which they never informed us of. I have so many issues that need resolved and apparently Priority Payment doesn’t care at all about a satisfied customer. I would be completely shocked if anyone from corporate responds to this complaint!

    1. Shanette,

      Were you dealing directly with Priority Corporate in Alpharetta GA or were you working with a sub-office? Priority has a lot of independent agents also that work solely on their own however we do send all new merchants their MID as well as contact for our corporate office for support. You can click on my name and if you’re still having issues with your account you can reach me via phone or email and I’ll do what I can to assist.

  26. Karen Brooks-Hodges says:

    We were promised good rates. After 3 months we complained due to there being no savings let alone a $600 a month savings. At which point they decided to give us a new online PayTrace and only then did we save “some” money. I was told no term and send the processor back within 10 days which is what I ddi. I got a call that we had a 36 month contract and at the bottom on the 3rd page it was in Fine print “$495” fee for early termination. Now I looked at it 3 times and another saw it after looking at it 3 times also going line by line. It was so fine I couldn’t even see it with my glasses and had to get out a magnifying glass. They are awesome until you sign on the dotted line. So disappointed, in fact I will pay my $495 early cancelation because I will save that in 2 months with Transfirst and they DO have a month to month contract and it’s in the document. Buyer beware!!!

  27. Corey says:

    Worst company I have every worked for! I worked for a few months and had a lot of clients. Was doing great! But I was never paid on time. They would say one thing and do another. So I was offered another job somewhere else with salary, and I left. Very respectfully to add. And the company still owed me my last check for just shy of $1000. And they stopped answering my calls! Then that came up with a lie saying I was under investigation. I spoke with the clients that said that about and the replied that they had nothing had to say at all. That they had never complained and wanted me to keep taking care of them even though I wasn’t with the company anymore. This company gets a few accounts from you and then either let you go or come up with lies when you leave! I do not recommend at all. Save your time and do something that will better you. Not bring you down. And put you in a bind!

    1. Cory,

      Comp is once per month and as an agent you have full access to your portal showing your expected comp for the upcoming months via your MX login. I haven’t ever come across an agent of Priority who expected residuals and have not received them. If however you are under investigation then it is possible that there was a large amount of complaints from the merchants you boarded. As per “they stopped answering your calls” then I would recommend calling the corporate office at 800-935-5961. Corporate doesn’t just ignore calls from anyone so someone there should be able to help you.

  28. Randy says:

    We were introduced to priority payment by one of their sales, Byron Edmonds. He’s a straight up liar. I specifically asked if there is a contract because I didn’t take time to read the papers, and he said there isn’t. Turns out there is a 4 year contract. The only reason I changed to priority payment from square is that because Byron told me that there is an additional fee from the bank if I’m using square. I called the bank to make sure, and they did not charge us an extra fee.

    Are you with Priority Payment Systems? Learn how to resolve this complaint.

    1. Randy,

      All merchant services agreements are contracts no matter who you select as your merchant services provider. The only difference is if there is or is not a termination fee on the account. With Priority though the agreement is for 36 months, not 4 years and page 2 of the application has the clause with the early termination fee. If that’s $0.00 then you’d be able to cancel at any time without paying to close.

      Your 4 year agreement is more than likely a lease held with First Data Global Leasing for your credit card terminal. All leases are non-cancellable and are verified by First Data after you receive the equipment. You either have to sign off on a lease verification which clearly states the terms of the lease.

      Which office does Byron work out of? We have many offices throughout the country and our headquarters is in Alpharetta, GA. You can reach client services at any time at 800-935-5961 regarding your merchant account agreement. If you are looking into your lease agreement you can contact First Data Global Leasing at 877-257-2094

      1. Randy says:

        My restaurant is at Portland. So I’m guessing he works at Portland or Beaverton, OR. It does say on the contract, but then again it was my first real contract I’ve ever signed. You know how you just skip ahead the “I have read and agree” contract online. So because I was lazy, I asked him what do I need to know and if there’s gonna be a contract. He told me about the payment and that there is no contract. He told me that square charges me a total of 6.75% and that his machine charges 0.5%. Which I found out later being 2.75 and 1.75 respectively. But his machine charges me $99 monthly.

    2. Karen Brooks-Hodges says:

      We were also told there was no contract until you cancel. Yep…and there word means nothing. You better see the paper and read ALL fine print.

  29. Alexandra says:

    Do not work with this company, we applied for account for our website via after a few minutes we received an email that account was approved and we can start the sales. I paid an IT person to integrate the website with payment system, spend a day of time, after everything was done I received an email that the Priority Payment Systems closed our account after review. So where is the logic?
    Thanks for your time

    Are you with Priority Payment Systems? Learn how to resolve this complaint.

    1. Alexandra,

      I looked at your website and you sell products that are on our restricted industry list, did you go through the list before signing up for the account?

      Your industry is considered a very high risk industry due to the nature of your product. In software sales and support you’ll see a lot of chargebacks and disputes on transactions occur which is why your account was initially approved, but then after research was completed we could not approve the account. We do have partners that may be able to underwrite your account though so if you’d like you can call the corporate office and see what your options are. The number is 800-935-5961.

      1. Alexandra says:

        In that list is clearly said that computers products are restricted products, this mean from your PDF”Restricted Business Types are not prohibited but additional info may be needed to determine authenticity of items sold and/or proof you are an authorized reseller.”
        So this is not prohibited products.
        Thanks for your attention

        1. Alexandra,

          It also says “Based on the ticket price and business history additional financial info such as current bank statements
          may be required to underwrite the account.” which could be used to approve the account. Did you take the time to contract underwriting or the risk department to see if there was a chance if the account could be approved if you provided further documentation? Risk uses a lot of different factors for account approvals and considering the nature of your sales is still considered very high risk they may still decline your account. If you read through the restricted list disclosure it also states the following:

          “Most, although not all, of these Prohibited Business categories are imposed by Card Network rules or are the requirements of our banking providers or acquirer partners.”

          That means it’s not just Priority declining the account but also the rules set in place by the Card Networks (Visa, MasterCard).

          1. Alexandra says:

            So nobody asked me for another documentation which I have, they just shut downed the account. Please do not use this processor if you have a serious business. Don’t lose your time with this small dilatant company. They also don’t have support, I emailed them a lot of times without success.

  30. julie muler says:

    in my opinion and the web also, absolutely the worst credit card processing company I have been with in the 25 years in business, lie,lie,lie so much they almost make you believe them, constant harassing phone calls and they keep trying to take money out in small increments even after 5 phone calls to tell them to stop, they actually forged documents about the contract after we cancelled them because they kept raising the rates. I have been harassed so much that I called my state senator who my dad knows and showed him the evidence I had and all the harassing texts and emails from them and he said he will put someone on it
    ha ha you losers I cant wait

    Are you with Priority Payment Systems? Learn how to resolve this complaint.

    1. Julie,

      Priority has many offices throughout the country as well as independent agents so it’s difficult to determine whom you worked with unless you specify which branch or office you worked with. Also the name of the representative would help considerably. You mention that you made “5 phone calls” regarding billing however it’s clearly stated in the program guide that you need to send a cancellation form in order to close your account. Priority has measures in place to prevent possible fraud not only from fraudsters but also so someone can’t just call in to close someone else’s merchant account without approval. Without written notification no merchant services provider will initiate a closure from a phone call, they all need the written and signed request to cancel.

      As per the rate increase I am not sure if you were on cost plus or tiered pricing, however on cost plus (aka Interchange Plus) you would definitely see fees jump around as each card you accept could have a different Interchange rate, which could be a higher charge than an earlier month if you accept more expensive card types. On Tiered pricing you would have seen an increase in fees pre-disclosed on a merchant statement right on the first page either 1 or 2 months in advance, which also is clearly outlined in the Program Guide which was included in your welcome packet. Did you view your statements and see a declaration of fee adjustment?

      I also see you mention that you have been harassed though which seems highly unlikely. Would you be able to forward these emails and screenshots of these texts directly to my corporate office at [email protected] for further investigation? If you’re alleging that a representative forged documentation I would like to bring it to the attention of our corporate office as we have a zero tolerance for any fraud related activities.

  31. Dont Doit says:

    DON’T DO IT. It is not worth the hassle. They require you to jump through hoops to just get started, then their equipment only works half the time (and no it’s not our internet because we were fine before and immediately after we were done with them.) Then, they tell you later that they are holding a percentage of your money. They say you will get it when you leave. It’s now been 6 weeks and I still haven’t received the money that was in the reserve account. Not to mention the many screw ups on our account. Don’t do it.

    Are you with Priority Payment Systems? Learn how to resolve this complaint.

    1. From your post it seems your account may be labeled as a high risk account. In most cases a simple application with a voided check is provided to open a merchant account however in some instances underwriting will request further documentation in order to approve an account. These instances are for higher risk merchants where the card is typically not present and/or the merchant is a brand new business and requests parameters that are deemed a higher risk (future delivery of services/goods, a high average ticket normally over $1000 on a card not present environment, merchant has very poor credit etc). We have these parameters in place as a way to help prevent possible chargebacks as well as fraudulent accounts.

      As per the reserve, if it were a reserve on approval we would have required a reserve letter to be signed by the merchant. The reserve letter clearly states why we are requiring a reserve, how much the reserve is for and for how long. It’s clearly written so merchants know what they are signing and our reps are trained to explain what a reserve is and why they are applied. If your account ended up with a reserve after processing then it’s typically due to a chargeback on the account or the merchant processes transactions outside of their approved parameters. Meaning if you were approved for a swiped account with a high ticket of $1,000, then process a keyed transaction for $2,000 we would flag that transaction for verification again, to prevent chargebacks and possible fraud. If those transactions are too excessive then we can add the reserve to the account, as it would with any payment processor.

      If you could clarify your issue along with explaining what you mean by “the many screw ups” on your account it will be helpful. Our reps primarily work via telephone so when we send paperwork in it’s filled out by the merchant then faxed or emailed back. If the paperwork that’s submitted has errors we contact the merchant for further documentation in order to approve the account.

      Corporate can be reached at 800-935-5961. Have your merchant ID available and ask what the time frame is to release the reserve. I would also ask why the reserve was placed on your account in the first place so you can address the resolve on your business end.

    2. Lisa says:

      I AGREE 100% with ALL the negative comments about Priority Payments!
      The AGENT came out, installed “the hardware” crashed MY COMPUTER, I PAID to have the computer FIXED, and WE cancelled ( with a letter) without receiving ANY service, and WERE BILLED for MONTHS for services we never received.
      We had to REPLACE OUR BANK account , and were never funded back money STOLEN from our account from a FIRM who DID NOTHING but COST US MONEY.

      Are you with Priority Payment Systems? Learn how to resolve this complaint.

      1. Lisa,

        Most companies don’t offer refunds for accounts that are opened as the merchant agrees to pay their base monthly fees whether or not they use the account. However, Priority has a policy where we will refund the past three months if the service was not used . All you would need to do is call the corporate office at 800-935-5961 and request a refund for the previous three months, again if the service was not used. If you processed however the account remains billable.

        I’m not sure what you mean where an agent came out and installed hardware that crashed your computer though. If it was hardware for your software then it was more than likely a USB card reader which would be either a Magtek or an ID Tech reader. They install using the default Window’s driver and do not require additional software for installation. So if the hardware caused your computer to crash then more than likely the computer itself had a faulty port that the peripheral device connected to (USB or Serial). However, with any Window’s based PC and MACs as well the chances of the entire computer crashing from a faulty port is unlikely. That would mean the the port either fried a part of the motherboard or somehow caused the hard drive to malfunction which is incredibly unlikely, especially if the hard drive is a solid state drive.

        If you could please be a bit more specific in your description of exactly what occurred in detail I know for a fact our corporate office will be happy to assist. Did you work directly with the corporate office in Georgia or was it with a different office or independent representative?

  32. Austen Cole says:

    After three weeks of receiving absolutely no funds, and being promised funds the next day throughout the three weeks, we’ve finally grown to a point where patience no longer exists, and where we can no longer simply wait for the merchant to “do something.” (What have they done? Nothing…) It’s been a constant battle since the very beginning of opening the merchant, of having holds placed on a daily basis, of not receiving funds, of system errors, and so forth. Again, my business has not received funds in three weeks, due to THEIR issues. I’ve called every single day, approximately 50 times per day, for the last three weeks, simply to not even connect to a representative. After approximately 60 seconds of hold time, you are transferred to a voicemail where you will never receive a call back.

  33. Kathy says:

    In April 2015, I decided to streamline all my business services through one company so I called to cancel my account with Priority Payment Systems. This was done with my agent representative on April 20, 2015. However, due to negligent paperwork filing, Priority Payment Systems continued to debit a monthly fee from my account from May 2015 – August 2015 even though I was no longer using them as my credit card processor. I called on several occasions to the customer service line to get clarification on why I was continuing to get charged or perhaps get a resolution; unfortunately, the representatives could do nothing more than to try and reach the agent assigned to my account and/or leave a message for them to call me back.

    The agent on my account never returned my calls or emails and so I reached out to the Vice President of Client Services hoping to receive a resolution and I have been supremely disappointed in the service and how this issue has been handled. As I stated earlier, I called several times yet the VP said they only have one record of a call ever made (August 19th) while also stating that my account was closed in July. If that is true, how would I have cancelled my account in July, if there is no record of me calling until August 19th?

    I have sent over proof of the charges made on my account (statements/bank records/telephone logs) to the VP, which have largely been ignored. At this point, it has become more than just a refund issue and become more about principle.

    When I was a client, I received great service. However, after ceasing ties with Priority Payment Systems, I find that the unsanctioned monthly charges, irresponsible paperwork filing, lack of communication and lack of complaint resolution to be extremely disappointing. While my emails have been thorough and detailed, the responses back have been short, offering no explanation, providing absolutely no resolution and accepting no accountability whatsoever.

    1. Kathy,

      If you can, resend in the initial cancellation form you sent to [email protected] and then call to verify that they received the cancellation letter. If it was emailed then forward the email so the initial time stamp can validate the initial cancellation date. Were you working with Priority corporate or with a Priority sub-office? A sub-office would have a different phone number, not the corporate 800-935-5961 number. If so, please reach out to the sub-office directly to submit the closure form. Priority does not accept verbal cancellations as we require the signature on the closure form to match the signature on the initial application.

      Also, if you were using a gateway (ePN,, PayTrace etc) then you would have to have a separate cancellation form for those services as well. If you send in the cancellation forms via fax then you should definitely call after to verify the fax was received.

      1. Kathy says:

        I own a small restaurant business in Glendale, AZ. In April 2015, I decided to streamline all my business services through one company and I called to cancel my account with Priority Payment Systems. This was done with my agent representative, Vivian Dao on April 20, 2015. I specifically asked if there needed to be signed document of dissolution and she said no, that she would take care of it. Following that call, she NEVER filed the paperwork and subsequently ignored all calls. If your agent was trained and knew the processes in place then she knowingly gave me false information and stole money from a small business owner. Priority Payment Systems continued to debit a monthly fee from my account from June 2015 – August 2015 even though I was no longer using them as my credit card processor. I called on several occasions to the customer service line to get clarification on why I was continuing to get charged or perhaps get a resolution; unfortunately, the representatives could do nothing more than to try and reach my agent assigned to my account and/or leave a message for them to call me back.

        The agent, Vivian Dao, never returned my calls or emails, so I reached out to the Vice President of Client Services, Tom Liney, hoping to receive a resolution. I have been supremely disappointed in the service and how this issue has been handled. As I stated earlier, I called several times yet the VP adamantly stated that they only had one record of a call ever made (August 19th) and that my account was closed in July. If that was true, how was I able to have my cancelled my account in July, if there is no record of me calling until August 19th? I asked this question to Mr. Liney and he had no response except to suggest that perhaps I had been calling a different 800 number to file my complaints and if that were the case, they would not have record of that. Subsequently, I sent copies of my phone records to Mr. Liney to prove my point that I called on several occasions (April 20th – 2 calls, August 18 – 2 calls, August 19 – 1 call, September 25 – 1 call).

        Mr. Liney then stated that he had a document signed by me, which cancelled my service in July. When I asked him to send me a copy of this document, he immediately responded by saying that he would offer me a “$50 courtesy credit,” if I would cancel my complaint to the BBB and any other disputes I had pending. I asked again, to see the copy of the supposed document that was signed by me and Mr. Liney responded by saying that there wasn’t one. Mr. Liney then offered to refund the full amount that I requested to be refunded ($65.85) but that I had to provide “proof” off all my cancelled disputes prior to refunding my account. Considering how I had been treated throughout this experience, I declined to provide the “proof” of my cancelled disputes because I had no faith that the company would follow-through and credit my account. They had ample opportunity to do the right thing and credit my account but they did not and still have not.

        I have sent over proof of the charges made on my account (statements/bank records/telephone logs) to Mr. Liney which have all been ignored. I have caught Mr. Liney in lie after lie, which only proves to me that he, along with this company, have no integrity whatsoever. At this point, it has become more than just a refund issue and become more about principle. I strongly believe that, considering the amount of resistance I’ve received by Mr. Liney and despite the overwhelming evidence that I have given, that I cannot be the only business they have tried to take advantage of and strong-arm.

        When I was a client, I received great service. However, after ceasing ties with Priority Payment Systems, I find that the unsanctioned monthly charges, irresponsible paperwork filing, lack of communication and poor complaint resolution to be extremely disappointing.

        While my emails have been thorough and detailed, the responses back have been short, offering no explanation, providing absolutely no resolution and accepting no accountability whatsoever. When I have presented them with direct questions or evidence of my efforts, they have been ignored, not even acknowledged.

        I have already filed complaints with the Better Business Bureau, the Arizona Attorney General and other social media outlets. I will continue sharing my story with business owners and community members just to ensure that that this doesn’t happen to anyone else again.

        Are you with Priority Payment Systems? Learn how to resolve this complaint.

  34. Toni Ames says:

    I had a business named In the Zone that used your services for a few years that closed in august of 2012. When the business closed u where notified that we no longer needed your services and twice since then. I have called at least 3 times to get this matter taken care of with no results, I’m still being charged and the charges have gone up substantially. I would like to request again at this time to have my services cancelled. I have had some major life complications that made me unaware of being charged for the last year, since my business is no longer open there was no reason to keep aware of my account that I thought was dormant. I would really like to talk to a customer servie repersentive asap about getting this matter finally resovled. My number is [REDACTED – personal information]. For in The Zone Apparel in Roosevelt Utah.

    1. Toni,

      In order to close a merchant account you need to fill out a cancellation form and email/fax it in. It’s like a bank account, you can’t just call and say “close the account” and have it closed. Processors have to follow certain regulations and the reason a form is needed is so we can match the signature on the closure form with the signature on the application to ensure that the account holder is the one closing the account. Did your branch email or fax you a closure form? If so, you can email it directly to corporate at [email protected] and they will reply that they received it and process the closure. Unfortunately I am unable to put my phone number up here or Phillip will disallow my posting but if you read the review he wrote where it says “A representative from the Gulf Coast office etc” you will see my website with contact number. My name is Eric and I can point you in the right direction to finalize the closure.

  35. Sal I. says:

    We added a new store to Priority (currently have 3 locations all processing and depositing into the same account). They have delayed our DDA processing for over a week and have been attempting to deposit our credit card transactions into an old closed account, even after explicitly directing them to deposit the new location into the same account as the other 2. I made my first process on 2/21, and it is now 3/4 and i am only seeing about 10% of my funds being released to me, and because of the 3 rejected deposits they now want to charge me $75. I have called and spoke with 2 people, 1 being a supervisor, and after 2 separate hour long hold and conversations they continue to not listen and are argumentative. It almost seems like this is their standard method of practice to get a rise out of you just so they have an excuse to terminate the call. I am now being told that they will still withhold $75 in fines against my deposits and will not see my full deposits from 2/20-3/3 until monday 3/9/15.

    1. Sal,

      Can you specify which branch of Priority you are working with and who your account representative is? To update a DDA underwriting needs a voided check and a change request form. Starter checks are not accepted so if a starter check was provided you would need a bank account verification letter that includes your account and routing number to apply the update. Usually it takes up to 72 hours to have the deposit account changed however if you provided all of the appropriate documentation then a rush can be requested.

      Corporate can be contacted at 800-935-5961 and all you would need is your merchant ID number which can be found on your MX Merchant login or monthly statements.

      1. Sal says:

        I am working with the main branch in GA. Everything was correctly submitted through the other company you work with, Cash Back Corp, for all three separate locations, the 3rd one though (the one I am complaining about) was the one that is all screwed up. And no the DDA took 9 business days. Trust me i have your corporate number, i have spent 3 days on the phone with them about an hour each interaction and I cannot deal with the incompetence, condescending or rude behavior any longer, and trust me I was rude too but your people seem as if they intentionally escalate the situation.

        1. I think I see the scenario. You opened the merchant account through a Priority affiliate, Cash Back Corp, but you were doing the DDA updated through the corporate office? If that is correct then I assume Client Services put you on hold and tried to conference in the agent office (being Cash Back Corp) and it ended up making the resolution take longer.

          In regards to the “incompetence and condescending” behavior could it have been that agent at corporate conference called in Cash Back Corp and the rep there was rude? I have never once seen any complaint about client services being rude but I have seen complaints about sub-ISO offices being rude. Do you remember the name of the rep you dealt with on the phone?

  36. Tom says:

    Priority Payment systems has got to be the worst fraud business I have ever seen or heard of or dealt with in my 40 years of being in business. I was conned into using them with a new car wash installation and within 5 days I knew I was in trouble. Closed them out in less than 3 weeks in October of 2014 and I am still over $700 short of being paid for all the customers credit card purchases. Now for the past two months they are harassing me to pay them a huge cancellation fee. This company sucks and should be forced to close asap. Never ever use these crooks people. You will live to regret it. Have tired calling dozens of times and can never reach the “right” person to get this issue solved. I have perfect credit and now they are threatening me to list me as a charge off with the 3 credit bureaus. BEWARE people. YOU will suffer financially if you ever have anything to do with them.

    1. Tom,

      Which Priority office and representative were you dealing with? There over 70 offices nationwide and hundreds of independent agents. Can you specify whom you were dealing with to rectify your situation?

  37. Although we have not opened our business yet, I am completely satisfied with my Eric, my salesperson and what he has disclosed to me about the payment system. I do take into consideration all reviews whether negative or positive and will keep all of this in mind.

    I just wish that someone would write a positive review instead of all negative. You can’t tell me that a company that has been in service this long is doing everything right.

    I know it’s hard to keep a positive attitude when you feel like you are being cheated and/or misunderstood, but the best way to communicate is to stay calm so you can get to the right department in order to rectify the situation.

  38. Mike says:

    Terrible company. They did not disclose ALL the fees even after I asked multiple times. When I received my first statement I was charged 4 times what I was expecting. Trying to cancel their service has been a nightmare. I have resulted to blocking their company from charging me anymore fees. They charged my account for shipping card readers without my authorization and never disclosed I would be charged for such. They now threaten to place my business on some “black list” and charge me a termination fee. STAY AWAY from this company.

    1. Eric says:

      Mike, there are around 77 offices for Priority Payment Systems where a lot of them are independent agents. Before throwing an entire company under the bus can you please specify which office and representative you spoke with? Also can you provide a list of what fees you are referring to?

  39. My experience with Priority Payment Systems Northeast was a negative one. On 4/22/14 two representatives of the company stopped in my business to solicit their services. I told them I was very happy with my current service provider and wasn’t interested. They convinced me to let them review a few of my past statements and reported back to me that they could save me, on average, about $70 per month. Not a lot, but $70 is $70. I said I would give them a try with the requirement that they would send me an e-mail right away, stating the savings I could expect and that if those savings were not realized that I could cancel at any time with no early termination fee. They agreed to do so. They appeared to be honest and sincere so I signed the contract as the VP personally promised that he would send me the e-mail that we discussed, later that day.

    Well, of course the e-mail never came. I waited a week or so and sent him an e-mail reminding him of his assurance that he would send me this e-mail before I would allow them to switch my service. He did not respond. A few days later his associate stopped in to schedule a day when the service could be switched over. I told him I was still waiting to hear from the VP and would not switch until his letter of assurance came through. He apologized and promised to contact the VP and have him send the letter right away. Several more days passed and still no response. On 5/5/14 I sent an e-mail to the VP telling him that I did not want to proceed with their services based on his failure to provide me with the promised letter. Several days later he finally responded saying that they had already done all the paperwork and would I please reconsider. I told him “no thank you.”

    Nearly a month later I found that the company had debited my bank account for the minimum monthly fee, even though I never even allowed them to set up their system in my store. I immediately contacted the VP on 6/10/14 and he said that he would take care of it and call me the next morning. No return phone call, of course. I called him again on 6/12/14 and he said he had been busy but would take care of reversing the charge. I asked him how long it would take and he said to give it 4-5 business days. Over a week later, still no credit to my account. I left him one last phone message on 6/23/14. Never heard back. Still no credit.

    I am of course to blame for believing their sales pitch. Once they had my signature they disappeared. Lesson learned. Hopefully this review will prevent others from making the same mistake I did. Stay away from Priority Payment Systems Northeast.

  40. Lisa D says:

    Do NOT use this merchant! The “nice ” sales person came to our business, assured me of considerable credit card processing savings, crashed my computer, didn’t close my account, which…by the way was NEVER plugged into. We Never used the services, but because she didn’t close the account we have been charged OVER $190 in FRAUDULANT fees. I have called the office to no satisfaction. I have had to stop ACH debits, request reimbursements, and visit my bank over 4 times. I have made numerous calls to both Priority and merchant services, and they STILL continue to debit our account for ” STANDARD, and MINIMAL processing charges, even if we have NEVER used their services! Our next step is to close our business checking account, maybe even get a lawyer, to sue for damages to our company.

    1. Eric says:


      Can you specify which branch of Priority you worked with? There are many offices for Priority throughout the U.S.

  41. Michael says:

    I started an online business 6 months ago. Priority Payment Systems ran fine for about a month. Then they started requesting documented proof of sales. I had no problem and complied. The issue is they were not funding my account. they were holding all funds without informing me of their actions. When I called to complain, they began to release funds. This started to happen frequently. One day, I noticed a charge back on my account. I tracked the charge down and provided all documentation including tracking number and proof of delivery. I figured it was just a misunderstanding. Then I noticed another charge back that was much larger. I immediately supplied all documentation and waited for a response. I noticed all funds were frozen. I called and they informed me that there are inherent risks and although everything looks in order, I am unfortunately out the money! After speaking with f a few people in the chain, I was informed that as a merchant, unfortunately, I am vouching for the credit worthiness of America. If a customer wants to get away without paying, they can. If a charge online was processed and it was a stolen card…I’m on it! Okay, so the banking community seems to be surprised I was unaware of my exposure.

    What makes this crazy is the fact that I explained the risk of not knowing how to protect myself could put me out of business. I needed to freeze website sales until corrective measures were taken. The next day, I received a call from a customer who claims that a charge was just made on my website and that they were notified from the bank but it was not legitimate. I contacted Priority Payment Systems and reported the incident as a possible fraud and asked that they cancel the charge processed online. The next day, they tried to take the funds from my bank account? I called and explained that it must be a mistake. I reported the charge moments after it happened and no money was paid to me for the transaction because it was cancelled instantly when I called. They told me that my account has been frozen and they will still try to take the money for that transaction from my account!? I said, that makes no sense. You are taking money that you never paid to me? They just kept repeating, we have frozen your account and will continue to debit that money from your bank! This drove me up the wall because I could not understand why Priority Payment Systems Wanted To Steel Money from my account that I never received from them or a customer? Since the representative was being cold, rude and non-caring, I insisted on speaking with a supervisor and I kid you not, the response was ” Yeah, That’s not gonna happen”. Their only priority is themselves.

    1. Eric says:

      Please specify which Priority Payments Systems office you are working with on forum boards so your scenario can be resolved accordingly. There are many Priority offices and ISO’s out there. Within the industry there is an incredible amount of variables that apply to merchants based on many parameters to determine risk and hundreds of representatives that work to assist account issues. Again, it’s all based on the risk of the merchant which from what you state you’ve dealt with some high risk transactions. I work for a PPS Gulf Coast and will gladly point you in the right direction to solve your issue. For direct assistance contact client services at 800-935-5961 and have your MID number available.

  42. Jake says:

    Without our knowledge increase reserve by 2.5x and could not tell us why or even tell us that was what happened until we got help from our accountant.

    Priority payment solutions created a cash flow by arbitrarily increasing reserve by $75,000 and holding 20% of our sales after we had already met the requested reserve limit. Our sales representative Nick Korthals attempted to help but in the end blame was passed around and we eventually chose to close our account as they would not assure us in writing that this gross breach of trust would not happen again. We found a better rate with no reserves. Priority payment systems are now charging us $495 for early termination fee when they broke good faith by increasing reserves when we had no chargebacks and nothing changed in our monthly use of services.

    We spent many hours trying to figure out where an extra $50,000 went out of our account since we had already me the agreed upon reserves.
    We would like to have our reserves refunded and early termination fee $495 waived. They would not put in writing that they would not take more out of our account for reserves or release our reserves after we proved that 3 other processors would give us better rates and would not ask for a reserve.

    1. Nick says:

      I am the agent Being referenced above and although I could do with out my name being sorta dragged through the mud here I do agree and collaborate with the merchant on this situation. I did everything humanly possible to help Jake and his business further then that our rates where far lower then what he previously had(as promised), I will say Jake represented his business in a professional manner as I hope I did as well and it was approved based on certain return rates etc, which did not change once he was on board but for some reason and I’m still quite unclear what it was his funds were held(it was something to do with Canadian return orders) which I’m not familiar with. It was very frustrating for the business owner as well as for me since this was a much larger acct for me as an agent but in the end I do not believe blame was passed around I believe Priority deemed to much risk for one reason or another on the acct which I truly was not privy to and increased the clients reserve amounts.

      I will say priority is 100% ethical company and was only acting in there best interests while protecting the clients as well. Also they did agree to Wire 50k back to the business owner in exchange for his word that he would continue to do business with us and they wouldn’t hold anymore moving forward but once they completed the wire the merchant with out warning switched companies any how.(breaking his word which i did address with the owner Jake) I believe that this action is why they ultimately chose to enforce the cancel fee.

      Still much later after trying to help on a good old fashioned handshake and working many many hours on this myself and our priority office with late hours and making deals, the business owner went online to post a somewhat hurtful review of a company who carries themselves with integrity. Any business should be lucky to work with this company.

      1. Jacob says:

        Although some of what has been said as a reply was true there are some things I disagree with. Nick was helpful in working on our account. Nick was quick to respond. We had an initial reserve of 25K with 10% of transactions held until the reserve was met. We were informed of and agreed to that. What was not agreed to was an increase to 75k reserve with 20% being withheld. This could have been a point of discussion, but we were not informed and spent many, many hours trying to reconcile and find out why we had cash flow problems (50k lost in our system in less than 2 months). When we signed up it was told to us that if your stats were the same our reserve would be released in 6 months, but it tripled! I tired of waiting for the reserve to come back and posted this review.

        I could not get anything in writing to guarantee that a reserve would not be in place or that it would not be increased again without my knowledge. I got a personal guarantee for a mid level manager and no refund of the extra 50k taken until many months later. I had several offers with the same rates or better with NO RESERVE within 3business days and switched. The whole reserve thing cost me thousands of dollars in time and interest to cover the cost of the extra reserve. In addition our new processor did not have a sign up fee or a cancellation fee.

        If you have had problems with your current processor or fees that are too high and are interested to know our new processor who got us up and running in 2 days I will share it by email [PERSONAL EMAIL REDACTED]

        In summary. Nick was great. I was not happy with Priority Payment Solutions. I lost confidence in their determination to be a good business partner.

        1. Nick says:

          I would agree with Jake on this response.

  43. vladimir paulino says:

    My name is Vladimir Paulino. And my company’s name is Atlantic Gutters LLC. We signed up with priority payment systems approximately three years ago. When their sales man Ken Knobel came to my place and went over the fees, he made it clear that we would be paying a fee of 1.69 % on ALL of our transactions. And a fee of .25 cents for each credit card swipe. What he conveniently and in a very conniving and deceitful way forgot to mention was that there was a different fee attached when we manually punched in a card. And that there was another fee if the credit card being processed was a rewards card. Ken visited a friend of mine who is in the same industry as i am, and i told my friend to don’t even think of signing up with them. My friend Danny went elsewhere and is very satisfied with whom he is currently using. I am also in the process of switching to another company for my credit card transactions. I CAUTION ANY ONE WHO IS EVEN CONSIDERING SIGNING UP WITH PRIORITY PAYMENT SYSTEMS.

  44. Mark says:

    I am also a vendor with complaints against Priority Payment systems. Over the year that I have been using them, they delay payment of my funds, and have held payments for as long as two months. They are holding $10,000 of my money as a security and will evaluate as to whether I am due that money back after 30 days! They are a totally unscrupulous company and I would caution anyone thinking of using them to use a name bank for the same services. I would be interested in joining in a class action lawsuit against this company for loss of income, countless Insufficient Funds fees, etc.

    1. Jason says:

      Before signing up for an account with any provider I did the SMART thing and did some homework. As per Vlad’s response it is clear that he did not. As per Mark, your business probably has a higher degree of risk involved versus a standard merchant.

      I opened my business in 2011 and a representative of Priority offered me a similar deal to what Vladimir was offered. However, having done my homework (which took about 20 minutes by the way), I was able to ask the rep about the downgrades to the other categories. He informed me of them and also said he could offer a pass through account instead which was what I wanted to hear.

      I signed up for the services and the first few transactions had to be verified. Granted I have poor credit and I’m mobile so I understood this, again having done my homework. The sales were verified and I received funding in two business days.

      The only reason I chose them was because the sales rep didn’t dodge my questions. The setup was reasonable in cost and my terminal has worked perfectly. I would recommend Priority to merchants who have half a brain to run a few Google searches. If you assume that there will only be one rate and one per-transaction fee when accepting credit cards then close your business and go work for Walmart.

      1. Phillip Parker says:

        Hi Jason,

        In order to authenticate your testimonial, please reply with your business name and location. Thanks!

Leave a Review for Priority Payment Systems

Your email address will not be published. Required fields are marked *

Please do not use profanity or ALL CAPITAL LETTERS in your review. Reviews must provide a detailed account of your experience. By submitting a review or comment to CPO, you are agreeing to our Comment Policy.