Workwell Technologies, previously known as Processing Point, is a small business solutions provider specializing in point-of-sale and back-office management software. Formed in 2005, the company recently changed its name but does not appear to have changed anything about the services it offers.
On the credit card processing front, Workwell Technologies appears to outsource many of its services. The payment gateway utilized by Workwell Technologies is outsourced to Authorize.net, and Harris Bank has been contracted to perform back-office functions such as reconciliation and settlement. Domestically, transaction processing appears to be facilitated through Paya, formerly called Sage Payments. This basically means that Workwell Technologies is more of a sales and service organization that resells credit card processing services; in other words, it doesn't actually process payments. One of the main draws for Workwell Technologies is the ability to service international merchants via the company's partnership with Payvision.
Before we dive in, here's a short summary of what we'll cover:
- Workwell Technologies' various payment processing services.
- Workwell Technologies primarily specializes in connecting clients with suitable contracts from Paya and Payvision, while also providing a point-of-sale system.
- The company has received few complaints.
Workwell Technologies Point of Sale
Workwell Technologies provides a variety of cloud-based electronic services tailored to small businesses, including an employee management system (“uAttend”), business texting software (“uText”), hours management (“uPUNCH”), electronic invoicing (“uInvoice”) and credit card processing (“uAccept”), which this review will focus on. uAccept is a point-of-sale system that comes in a large standard terminal size and a smaller tablet-like size, both of which have a built-in printer. The Workwell Technologies POS systems offer features such as cash drawers, card readers, loyalty programs, social media and text connecting (directly from the POS), phone ordering, data reporting and analytics, QuickBook integration, and inventory management.
Location & Ownership
Chad Buckmaster is listed as the president of Workwell Technologies, which is headquartered at 2777 Loker Ave W, Suite A Carlsbad, California.
Table of Contents
- Costs & Contract: Appears to offer variable contract terms through either Paya or…
- Complaints & Service: Has received fewer than…
- BBB Rating: Has an “A+” rating with the Better Business Bureau and has received…
- Sales & Marketing: Appears to be a reseller of Paya and has not received…
Workwell Technologies Customer Reviews
Here's What Their Clients Say
|Total Online Complaints
|Live Customer Support
|Most Common Complaint
Workwell Technologies Lawsuits
We have found information that Workwell Technologies settled a class-action suit in 2019 involving their violation of the Biometric Information Privacy Act related to their biometric readers. The lawsuit alleged that Workwell Technologies used facial recognition without written authorization of employees. The case reached settlement, with Workwell paying out almost a million dollars in damages among other court costs and related fees.
Workwell Technologies Customer Support Options
Workwell Technologies offers a phone number and live chat support on its website.
Workwell Technologies Customer Service Numbers
- (800) 518-8925 – Toll-Free General Customer Service
- (760) 278-6620 – Text Customer Service
Other Support Options
- Customer service email address at [email protected].
These support channels appear to be effective in preventing client complaints, since we have found zero negative Workwell Technologies reviews on the usual consumer protection websites. It’s worth mentioning that although Workwell Technologies scores higher in this category than its processor Paya does, both companies have lower-than-average complaint rates and appear to place a premium on quality customer service, much like the top-rated payment processors for customer service.
Workwell Technologies Online Ratings
Here's How They Rate Online
2 BBB Complaints
At the time of this review, Workwell Technologies maintains an “A+” rating with the Better Business Bureau and the BBB report shows that Workwell Technologies has been BBB accredited since January 2010. The company has had 2 complaints reported within the last 36 months. Both complaints were either resolved to the dissatisfaction of the merchant or received no final contact.
What Merchants Say
In addition to those 2 complaints, the company has also received 1 informal review on its BBB profile, which is negative in tone. The client cites frustration with unexpected charges and poor customer support:
For over a month, I have been attempting to contact Uattend to dispute being overcharged as per their fee schedule. No one will answer the phone and unable to speak to management. Their service requires that you provide a credit card to pay for service. The fee are based on the number of users. When the number of users decreased, they continued to charge the credit card the fee for more users than were using the platform. Several months went by before we discovered that we were overcharged. When we contacted the company to request a credit, we were told that it was our responsibility to notify them of the decreased number. We agreed to do so going forward, however, they should credit us for having overcharged us now that we made them aware. After a month of going back and forth VIA EMAIL, they refused to issue the credit or accept or return any phone calls. I am disputing the charge based on the principle of the matter, not the amount of money. They publish a fee schedule but then charge your credit card more than advertised. Further, they will only communicate by email. There is no way to resolve the issue as you cannot speak to management.
This client will benefit from taking the steps to understand which contract terms should be avoided to prevent charges like those incurred by this client.
An “A” Performance Overall
Given the company’s low complaint total, we agree with the BBB’s rating. Readers should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Workwell Technologies Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees
|Yes (Also One-Time Purchases)
Workwell Technologies Pricing
Workwell Technologies allows new merchants to use their current credit card processors with the Workwell Technologies POS system, but it also offers its own merchant accounts for businesses that do not already have payment processors. The company offers a qualified rate of 1.59% plus $0.10, mid-qualified of 2.49% plus $0.10, and non-qualified of 2.99% plus $0.10. The company also charges a monthly gateway fee of $9.95 and $0.10 per transaction. The company’s standard contract does not charge early termination fees or insist on multi-year terms, which offers a degree of flexibility that can be appealing for many small businesses. Workwell Technologies charges a one-time purchase price of either $449 (8″), $649 (9.7″), or $849 (15.6″) for its touchscreen POS system, $129 for its optional barcode scanner, $279 for its optional external receipt printer, $49 per month for the use of its POS system, $19 per month per additional POS system, and $19.99 per month for its uText service. The company also notes that clients who are set up to receive customer tips using the BridgePay gateway with a uAccept POS device may be charged a higher rate for manually swiped credit card transactions if they use a merchant account through Elavon, FDNashville, Global Payments East, or WorldPay.
Potentially Variable Terms
Since Workwell Technologies also offers services like integrated accounting software and employee management systems, contracts for these other services may vary. Readers are encouraged to read the terms of their contracts carefully and understand which companies they are entering into agreements with. We always advise business owners to compare the terms they are presented with to those of cheap merchant accounts.
Workwell Technologies Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers
|Discloses All Important Terms
Services Through uAccept
The website for Workwell Technologies presents the company as the umbrella organization to all of its cloud-based business services, but its specific role through uAccept is to provide an all-in-one point-of-sale system and act as a sub-ISO that resells the processing services of Paya and Payvision. Since Workwell Technologies relies on these other two entities for its credit card processing, Workwell Technologies is chiefly in the business of matching clients with appropriate Paya and Payvision contracts and then supplying a POS system for these clients.
No Deceptive Advertising
Workwell Technologies does not appear to use any deceptive marketing tactics, and the lack of complaints about the company indicates that it deserves an “A” in this category. If you are concerned that Workwell Technologies is overcharging you, we recommend seeking a third-party statement audit to eliminate hidden fees.
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