Payably Review

About Payably

A Quickbooks Integrated Mobile Point of Sale App

Payably is an app designed to offer a mobile POS solution for merchant accounts. The company’s website states that its app is tailored to service mobile retailers including those in the home repair, electrician, mobile massage, trade show, landscaping industries. By merging with QuickBooksOnline, the app aids merchants in tracking payments, syncing customer data, preparing invoices, and automating recurring transactions. In addition to integrating with QuickBooks Online, Payable also offers tutorials on how to effectively use other QuickBooks platforms. These integrations enable merchants to quickly and accurately keep track of their payments and book-keeping.

Location and Ownership

Payably is a product of Avalon Solutions, which itself is a subsidiary of Devoteam. Devoteam is headquartered at 73 rue in Anatole, France. Stanislas and Godefroy de Bentzmann are the co-presidents and co-founders of Devoteam.

Low Complaint Total

There are no negative reviews about Payably available online. Consequently, there are no online complaints accusing the company of being a scam or fraud.

Payably Solutions Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Payably. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Payably Customer Support Support Options

Payably does not offer any dedicated email or telephone support through its website. It is possible that the Payably app contains contact information for technical support, however, that is unclear at this time. Furthermore, the general phone number listed on the Payably website is not in service at the time of this review.  In consideration of those factors, Payable’s customer support options are far from those as comprehensive as what the best merchant accounts for customer service offer.

A “C” Overall

Though the company has a clean complaint record and no issues with its legal history, the apparent lack of customer service options is concerning. For this reason, Payably receives a “C” rating in this category.

No Profile with the BBB

The Better Business Bureau does not maintain a profile for Payably at this time. We will therefore not factor a BBB rating into the company’s overall grade.

Priced as a QuickBooks Online Integration

Payably costs $7 per month as an integrated app with QuickBooksOnline. However, the company does not disclose any specific rates or other fees. Payably does state that its rates begin as low as 1.90%, however, no rate schedule is available on the company’s website. Given that it is hosted through QuickBooks, it is possible that Payably imposes the same rates as QuickBooks Payments. Those include a 2.40% plus $0.25 rate for online invoices and swiped transactions as well as a 3.40% plus $0.25 for keyed-in transactions. ACH transactions are assessed a 1% fee. While these rates may differ from those offered by Payably, they serve as a basis of comparison for what mobile retailers using the QuickBooks hosted app may incur.

Given the fact that Payably solely facilitates mobile payment processing, the company does not sign merchants into long-term equipment leases. Instead, Payably offers merchants a card reader for their smartphone or tablet. Though the company advertises that the card reader is free of charge, it is unclear whether a fee is attached to any additional.

A “C” Overall

The absence of available information on the company’s rate and fee structure makes it difficult to assess the cost of Payably’s services. However, the lone  In light of those considerations, the company receives a “C” in this category.

Payably Sales Tactics

The Payably website does not reflect that the company employs independent resellers. The website also provides a phone number to its in house sales team. The company does not have any public complaints regarding its in-house sales practices.

Limited Information on Rates and Fees

Payably does not advertise any misleading information about its rate or fee structure. However, that is a byproduct of the company offering limited insight into this information. The company states that its rates are as low as 1.90% but does not offer any more expansive details on its pricing other than the $7 monthly fee to use the app. Without any disclosure of its pricing, it is difficult to assess the cost of the company’s services, transaction rates, or any other additional fees. At the very least, the company advertises that it does not charge monthly fees or setup fees.

A “B” Overall

The fact that Payably does not incorporate an independent reseller program and the absence of any complaints against its in-house sales practice reflects well on the company. However, the lack of a transparent rate and fee structure lowers the company’s grade to a “B” overall in this category.

A Comprehensive Option for Mobile Retailers

Though Payably is tailored to strictly serve mobile retailers, its QuickBooks integration is a huge benefit to those merchants. QuickBooks features allow mobile merchants to track payments and other financial data despite processing not occurring at a store front. This facet of Payably is especially alluring as it provides a solution to staying organized despite operating a business on the go. The low monthly cost of the app at only $7 per month is another positive aspect, however since a QuickBooks Online account is necessary to use Payably, the cost of the app is assessed on top of QuickBooks other monthly fees. While the app has many potential benefits, the lack of an available rate structure and questions about the responsiveness of the company’s customer service are worth considering before signing up.