Sage Payment Solutions Review
UPDATE 2/12/2019: Sage Payment Solutions changed its name to Paya (paya.com) in January 2018. See our Paya review for up-to-date information about this company.
Sage Payment Solutions (na.sage.com/sage-payment-solutions/) is an international merchant account provider that has been in business since 1989. Sage has traditionally specialized in payroll and accounting services for businesses, but it has also managed to carve out a solid share of the payments market in both the U.S. and UK. In August 2017, a private equity firm named GTCR acquired Sage Payment Solutions from the Sage Group.The company is a registered ISO/MSP of BMO Harris Bank N.A., HSBC Bank USA, National Association of Buffalo New York, and of Chase Paymentech Solutions. Sage’s U.S. headquarters can be found at 271 17th Street Northwest, Atlanta, Georgia 30363, and the company also has several other offices located throughout the United States and Canada. Joe Kaplan is listed as the CEO of Sage Payment Solutions.
- Sales & Marketing: Sage Payment Solutions appears to hire independent sales agents and has received some complaints about its sales practices.
- Costs & Contract: Sage Payment Solutions appears to offer a multi-year contract with a liquidated damages-style early termination fee.
- Complaints & Service: Sage Payment Solutions has received more than 40 public complaints.
- BBB Rating: Sage Payment Solutions has an “A+” rating with the Better Business Bureau and has received 28 complaints in the last three years.
- Rates & Fees: How Merchants Got The Best Rates With Sage Payment Solutions
Sage Payment Solutions Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||40+|
|Live Customer Support||Yes|
|Most Common Complaint||Poor Support|
Considering Sage’s size and time in business, the company has a relatively low amount of complaints. This reviewer located approximately 40 Sage negative reviews on various online forums and consumer complaint websites. Most complained of undisclosed and unexpected fees, poor customer support, high cancellation fees (ranging from $100-$700+), and the company’s auto-renewing contract. The majority of these complaints appear to originate with an agent who failed to verbally disclose important terms and conditions of the merchant account agreement. In particular, ICON Payment Solutions, a now-shuttered sub-ISO, is named in several of the older complaints. Sage earns an above average rating in this section because of its low complaint count in comparison to industry averages for a company of its size and time in business.
Sage Payment Solutions Online Ratings
Here's How They Rate Online
Online Ratings Summary
|Product & Service Complaints||10|
|Billing & Collection Complaints||15|
|Advertising & Sales Complaints||3|
|Guarantee & Warranty Complaints||0|
Sage Payments is not accredited with the Better Business Bureau and is currently showing an “A+” rating. Sage has received 28 complaints within the last 36 months. Of the total, 10 are regarding problems with products and services, 15 with billing and collection, and three with advertising or sales issues. Sage has successfully resolved 10 of these complaints, while the remaining 18 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. Given Sage’s complaint total and resolution ratio relative to its size, we agree with the BBB‘s rating at this time.
Sage Payment Solutions Fees, Rates & Costs
A Closer Look at The Contract
|Early Termination Fee||Liquidated Damages|
|PCI Compliance Fee||$100 Per Year|
|Equipment Lease Terms||Variable|
Pricing and fees of a Sage Payment Solutions merchant account appear to vary based on a merchant’s business type, processing volume, and the agent or sub-ISO setting up the account. A copy of the company’s standard terms and conditions is available below. Sage scores a lower than average rating in this section due to its high cancellation fees and automatically renewing contracts. Sage Payments charges a Liquidated Damages early termination fee, which is calculated by multiplying the remaining months in a merchant’s contract by $25. This can result in very expensive penalties for termination that essentially force merchants to buy themselves out of contracts. Additionally, the company is reported to charge an annual PCI Compliance fee of around $100. See the Sage Merchant Agreement.
Sage Payment Solutions Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Sage Payments markets its services in a variety of ways, including several different types of partnerships. These include strategic alliance partners, independent resellers and agents, and sub-ISOs, among others. Sage’s sub-ISO program allows other merchant account sales organizations to resell Sage credit card processing services. These third-party organizations can partner with Sage as either a “non-registered ISO” or as a “registered ISO.” Registered ISOs are allowed to operate under their own separate brand names while reselling Sage’s services. A non-registered ISO must sell under the Sage Payment Solutions brand and present itself as an independent representative of Sage Payments.
Several reports from merchants indicate some problems with sales agents using deceptive sales tactics. Although there is no evidence that Sage condones these types of tactics, it’s apparent that company does enforce the contracts in some cases when the merchant claims there was deception. Since this does not appear to be a widespread problem with Sage, we have not lowered the company’s grade in this section. Merchants are encouraged to fully read the service agreement before signing.
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