UPDATE 2/12/2019: Sage Payment Solutions changed its name to Paya (paya.com) in January 2018. See our Paya review for up-to-date information about this company.
Sage Payment Solutions (na.sage.com/sage-payment-solutions/) is an international merchant account provider that has been in business since 1989. Sage has traditionally specialized in payroll and accounting services for businesses, but it has also managed to carve out a solid share of the payments market in both the U.S. and UK. In August 2017, a private equity firm named GTCR acquired Sage Payment Solutions from the Sage Group.The company is a registered ISO/MSP of BMO Harris Bank N.A., HSBC Bank USA, National Association of Buffalo New York, and of Chase Paymentech Solutions. Sage’s U.S. headquarters can be found at 271 17th Street Northwest, Atlanta, Georgia 30363, and the company also has several other offices located throughout the United States and Canada. Joe Kaplan is listed as the CEO of Sage Payment Solutions.
Key Points
- Sales & Marketing: Sage Payment Solutions appears to hire independent sales agents and has received some complaints about its sales practices.
- Costs & Contract: Sage Payment Solutions appears to offer a multi-year contract with a liquidated damages-style early termination fee.
- Complaints & Service: Sage Payment Solutions has received more than 40 public complaints.
- BBB Rating: Sage Payment Solutions has an “A+” rating with the Better Business Bureau and has received 28 complaints in the last three years.
- Rates & Fees: How Merchants Got The Best Rates With Sage Payment Solutions
Awful technical support on the integration side. I’ve been in communication with what is supposed to be a support lead for us, and they just repeatedly ask the question “Is there anything you are looking for from Paya on this at this time?” It’s like they don’t even read the issues we’re communicating. Then they’ll ask for sample web requests that we already provided weeks ago in prior e-mails. This is exactly why we’re leaving them and that day can’t come soon enough.
This post will help: Best Payment Processors for Great Customer Service
-Phillip
Our practice switched all our recurring and automated patient card transactions to Sage Paya and we couldn’t be more thrilled with our experience. As a merchant we had many accounts to switch over and Sage Paya was extremely helpful in teaching us how to setup their system to work for us. We have now been using them for 4 months and it is extremely simple and user friendly. However the best part is their customer service. I have never encountered such amazing and thorough customer service. They as a company go the extra 10 miles for us to make sure we get what we are looking for. Travis Padilla at Sage is top notch and he has earned a merchant for life.
I Regret ever using this vendor; nothing balances and I have no idea why or what checks did not go through. Absolute worst check processing system I have ever seen. We are running our checks to the bank now; much easier; less brain damage and guess what? Those deposits actually BALANCE!!! Dump this vendor if you are using; if you are not using… DON’T!
Intolerably horrible customer service.
Switching out ASAP.
Had fraud hits against account and can’t reach for 3 days???
What kind of modern company works like this???
You hear a lot from them until you sign up and then the support stops.No more questions answered or help with setup.
I am writing this because I have been told not only by my bank, but also International Bankcard who is my merchant processer. I have gotten nowhere with this company, and not until January 3, was I even aware of this company after going through a detailed statement and accounting for tax purposes.
This is the letter I wrote to them- this in fact was the 3rd letter I wrote to them, and today they tried to deduct $199.00 from my account after deducting $47.00 a month since June of 2015, an $87.00 a year fee, all while I have not even signed up , used or had any information from this company.
Please investigate thoroughly as this is complete fraud. I am happy to provide you with any either information you deem necessary.
Dear Robert Engelkens
Sage.com
SageSummit Tour 2017
Robert [email protected]
I have spoken with international bank card at length and with one of the corporate officers regarding the situation with this company called Sage. I purchased the check processing machine from international bank card. I paid $190 for it, and at that time it was at my discretion to sign a contract with anyone that would handle my check processing, I know for a fact that I have never dealt with Sage solution, I have never received one single statement from your company I have never signed a contract from your company and from a legal standpoint you must provide me with a copy of my contract, I will not sign anything other than sending you this email that is enough to request for the contract. By law you must provide me with a copy of my contract that I signed and it must be an original. I believe you want me to sign something requesting my contract so you can have my signature and information to commit more fraud. I believe that your company has committed fraud and has somehow gotten my personal and bank information and decided to debit my account. There has never been any activity whatsoever for any checks ever being processed through your company by the machine that I purchased. This machine has never been activated. No such statement has been received by you. No 1099 has ever been issued by your company. No mail has ever been issued to me about your company no email has ever been issued to me about your company there has been zero contact from your company until I contacted you about these alarming fees that have taken place since June 2015. Your company has committed fraud to a small business owner and I find it alarming that I have no emails from this company whatsoever telling me anything. I will continue to fight this through my bank and I will report this to all agencies.
Bonnie Metry-Foley
Christiane Larue
2243 Cole street
Birmingham, Mi. 48009
[email protected]
Bonnie L. Foley
Christiane LaRue
http://www.christianelarue.com
2243 Cole Street
Birmingham, Mi 48009
[email protected]
248-792-6140
We are not on 2 year contract. We cancelled via fax, have zero charges going through their processing and they still charge our bank for processing fees. They’ll charge us again next month also, because this is within the 60 day cancellation. This is not fair. We are being charged to stop using their service. There should be a law against this.
They will charge you $199 to terminate even if you are going out of business and a minimum charge for 60 days. Also, they will hold all of your company;s money in reserve for 60 days pass expiration. Do not use Sage they also go under the name of GETI.
They will Get You… Stop now do not sign. They also will and can add pages to an old contract that you have never seen.
I’ve been with sage for 2 years. Mostly, this was out of necessity as the previous owners utilized the software and the transition was easy. The problems however have been non stop. This isn’t my first small business, but I can assure this is the worst accounting software I have encountered. Customer support is non-existent and good luck starting the software for a few days after a ‘mandatory’ update. Sage has successfully shut down my company for 6-8 business days over the last 2 years. I will not be renewing and I suggest you look elsewhere
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I have been with this company for 15 years, never really ever had a problem till now I closed my account with them three months ago and they are still debiting my bank account and for what ? there have been No transaction threw my account at all… I have called them 4 times and 4 times they were to call back and confirm my cancellation, I have a ticket number to confirm it, they still haven’t done that. So now I have placed a stop payment on my account, Its sad to say how horrible the service has been I’m very disappointed after 15 years being with them.
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The same thing is happening with us. But we never ever used the services. They still charge the$20 every month and want to charge $199 to stop.
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That stop payment on your account will not stop them from debiting your account no matter what your bank rep tells you.. Only way to stop for sure is to close the account.