Payvision Review: Rebooted

Payvision is a merchant account provider that specializes in processing international payments for e-commerce businesses. Founded in the Netherlands in 2002, Payvision has since grown to the point that it now maintains offices in Utah, Toronto, New York, London, Berlin, Paris, Madrid, Tokyo, Hong Kong, Macau, Singapore, and Auckland. In January 2018, ING Group purchased a majority share of Payvision, but the company appears to operate under the Payvsion brand.

Payvision Location & Ownership

Payvision is a registered ISO/MSP of Merrick Bank, South Jordan, Utah, and is headquartered at Molenpad 2 1016 GM Amsterdam, The Netherlands.Andre Valkenburg is the CEO of Payvision.

Payvision boasts that it provides a wide array of payment services throughout numerous international markets. These services include:

• PayPCI: Call center and debt collection payment processing.
• PayAPI: Online, software, and e-commerce payment intergrations.
• PayAgent: Virtual terminal for call centers.
• PayWeb360: A proprietary payment gateway to link online shopping carts to merchant accounts.
• PV Walk-in: Target to walk-n payment centers for bills and collections.
• Settlement Offers: A platform to create debt settlement offers and campaigns.
• Pay By Text: Allowing customer to make payments by text message.
• PV Mobile: White label mobile payment application that can be branded under a business name.
• PVPOS: Payvision’s point-of-sale system.
• PVCheck by Phone: Enables check processing by phone.

Payvision also offers the standard suite of payment processing services for credit, debit, and ACH.

Customer Complaints

Customer complaints about Payvision tend to center on its alleged role in facilitating high-risk or fraudulent merchants. Numerous victims and advocacy groups claim that Payvision processed payments for fraudulent investment and trading websites tied to operators such as Gal Barak and Uwe Lenhoff. According to investigative reports and legal filings, critics argue that the company continued processing payments despite warning signs that these merchants were running scams targeting retail investors across Europe. Some investigations claim Payvision ignored compliance warnings or failed to conduct adequate due-diligence checks, allowing victims’ deposits to be processed and transferred to scam operations.

Recurring Themes

Another recurring complaint appears in lawsuits from merchants and partners who claim funds were withheld or transactions were routed through opaque structures. In one U.S. case, a company alleged that Payvision processed payments through intermediary entities and shell companies, creating confusion about who controlled merchant accounts and where funds were held.

When relationships ended, plaintiffs claimed large balances were frozen or retained and that the processor’s structure obscured accountability. These controversies, combined with regulatory scrutiny and reputational damage tied to alleged fraud connections, contributed to the decision by ING to shut down Payvision after acquiring it. Inspite of this decision, Payvision’s website has been reinstated and appears to primarily market its services to collection agencies.

No Dedicated Profile

The Better Business Bureau does not currently maintain a profile for Payvision. We therefore will not factor a BBB rating into the company’s overall review at this time.

Variable Contract Terms

Given the company’s international merchant base, it is very likely that the standard pricing and terms of a Payvision contract will vary from merchant to merchant and will depend on a merchant’s size, business type, and time in business, and level of negotiation expertise.

Merchants are strongly encouraged to carefully review all contracts and obligations before agreeing to services of any kind.

Recent employee reviews of Payvision are mixed but lean slightly positive overall, with ratings generally around 3.5 out of 5 stars on platforms like Glassdoor and Indeed. Roughly 58% of employees say they would recommend working there, suggesting a moderately favorable but not enthusiastic internal reputation.

Positive reviews commonly mention a casual workplace culture, supportive colleagues, and decent work-life balance. Some employees describe a relaxed office environment where self-motivated workers can operate with relatively little micromanagement, and several reviews highlight good team spirit and the international nature of the company as interesting aspects of the job. Benefits and salary are described as competitive in some roles, and a few reviewers say the company offered strong learning opportunities and exposure to global payments markets.

Employee criticism tends to focus on management, organizational instability, and compensation issues. Several employees say internal structures changed significantly after ING acquired Payvision, creating uncertainty about company direction and culture. Other complaints mention limited promotion opportunities, underwhelming bonuses, and leadership decisions that some reviewers describe as inconsistent or overly focused on company interests. A few reviewers also criticize HR responsiveness and leadership transparency.

Overall, employee feedback portrays Payvision as a generally pleasant workplace with good culture at the team level, but with recurring concerns about leadership decisions, organizational changes after the acquisition, and long-term stability.

From a payments industry perspective, Payvision built its reputation as a cross-border processor that specialized in high-risk and international e-commerce merchants.

The company offers access to acquiring banks and payment methods in multiple regions, which make it attractive to businesses that struggle to obtain accounts through traditional processors. However, that same focus on complex or higher-risk merchants placed Payvision under significant scrutiny.

A series of investigations and lawsuits tied to fraudulent investment platforms, along with regulatory attention around compliance practices, create reputational challenges that eventually led parent company ING to wind down the operation. But, appears to have been rebooted now that the dust has settled.

For merchants evaluating payment processors today, Payvision’s story is a reminder of how important long-term stability and regulatory standing are in the payments industry. Processors that operate in higher-risk segments can sometimes provide valuable solutions for businesses that have limited options, but they also tend to face greater oversight and operational volatility. Merchants should weigh factors such as compliance track record, banking relationships, and ownership stability when selecting a provider, since disruptions at the processor level can affect payment acceptance, account continuity, and access to funds.