World Payment Services Review

Not to be confused with Worldpay, World Payment Services is a merchant account provider that specializes in servicing small to mid-size businesses. The company has been operating since 1998 and provides services that allow merchants to process credit cards and other non-cash forms of payment. WPS claims to be “powered by First Data,” which indicates that the company resells First Data (now Fiserv) processing services in some capacity. The company also advertises its use of CloverPOS systems.

Payment Processing

World Payment Services provides a range of payment processing solutions that cater to businesses of various sizes. Their services are designed to ensure secure and efficient transactions, handling payments through major credit and debit cards.

EMV Card Readers and Swipers

The company offers EMV card readers and swipers, which are essential for secure payment processing. These devices support chip-enabled cards, helping to minimize the risk of fraud and meet industry security standards.

POS Solutions

World Payment Services delivers point-of-sale (POS) solutions that accommodate the needs of different businesses. Their POS systems are equipped with features to manage sales transactions, track inventory, and enhance customer service operations.

Wireless Payments

To support businesses requiring mobility, World Payment Services provides wireless payment solutions. These services allow businesses to process payments remotely.

Positive Customer Feedback

As of our latest search, there are no negative reviews found for World Payment Services. If you’ve had an experience with World Payment Services, we invite you to share your thoughts in the comments below.

Possible Confusion with Similar Names

It’s worth noting that complaints intended for this credit card processor might inadvertently be directed towards WorldPay, as both entities share similar names. Despite this potential for mix-up, World Payment Services boasts an impressive track record of few complaints relative to its size and duration in the industry. However, it’s important to acknowledge that having only a single support line may not qualify it as a top payment processor for customer service.

Legal History and Penalties

Our investigation has not uncovered any ongoing class-action lawsuits or FTC complaints filed against World Payment Services. Customers with grievances seeking alternate avenues for resolution are encouraged to report their concerns to the appropriate regulatory bodies.

Support Options Offered by World Payment Services

World Payment Services provides a dedicated support phone number on its website. It’s plausible that some customer support functions are handled by First Data (Fiserv) for World Payment Services’ clients, potentially resulting in complaints being associated with First Data rather than World Payment Services.

PaymentPop Rating for World Payment Services

Negative Feedback

There are no negative reviews published about World Payment Services on the PaymentPop website.

Positive Feedback

World Payment Services BBB Rating

The Better Business Bureau currently gives an “A+” to World Payment Services. The company is not accredited by the BBB at this time. World Payment Services has 0 complaints filed against it in the last 36 months.

World Payment Systems has also received 1 informal review on its BBB profile. The one review describes poor service and inadequate customer support:

Businesses looking for the best in customer service should check out our list of top-rated merchant account providers.

An “A” Performance

Given World Payment Services’s clean complaint record, we agree with the BBB’s rating at this time.

Overview of World Payment Services Fees

The standard World Payment Services merchant application outlines several fees. These include an early termination fee of $295, an annual fee of $95, a monthly minimum fee of $25, and a monthly statement fee of $25. While additional fees might apply, it’s worth noting that independent agents might have the flexibility to modify these charges, potentially making them more competitive with budget-friendly merchant account providers.

Virtual Terminal and Payment Gateway Costs

World Payment Services also provides virtual terminal and payment gateway solutions, marketed as “Global Gateway Central”. Specific pricing details for this service are not publicly disclosed. Generally, such services incur additional fees, which may include gateway fees, technical support fees, batch fees, and extra transaction rates commonly associated with e-commerce services.

Contract Transparency and Equipment Leases

The absence of significant complaints regarding World Payment Services suggests transparent communication of fees during contract agreements. While there’s no available information on the company’s equipment leasing policies, businesses are advised to consider purchasing their equipment outright to avoid potential long-term lease costs.

For those exploring wider options, our guide to the top merchant services providers is available for reference.

Independent Sales Agents

World Payment Services appears to hire independent sales agents to sell its contracts. Although independent sales agents are often motivated to sign clients up for the most expensive terms possible, there are nearly zero publicly-listed World Payment Services complaints about the company’s sales tactics. The lone World Payment Services review we have ever seen about the company’s sales practices was filed with the Better Business Bureau, and in this instance, the company enforced the full early termination fee despite the client’s claim that the fee was not disclosed by a sales agent. This stance differs dramatically from the company’s response to a former BBB complaint in which it refunded the fee in full. In general, the risk of a massive World Payment Services fee for early termination does not compare favorably to our list of best credit card processors.

No Deceptive Marketing

Additionally, World Payment Services does not appear to use any deceptive marketing or sales tactics in its official materials. Overall, the company’s low complaint rate regarding its sales practices inclines us to award it an “A” in this category for the time being. That said, if you suspect that the company is adding hidden fees to your contract, we recommend seeking a third-party statement audit.

By all available metrics, World Payment Services appears to excel compared to other credit card processing providers of similar size that utilize independent agents and rely on First Data (Fiserv) for processing. The company’s impressive, exceptionally low complaint rate seems to be the direct result of a corporate policy that prioritizes and enforces transparency and full disclosure. This approach significantly boosts customer confidence and satisfaction, establishing World Payment Services as a trustworthy provider.

Given this track record, the company’s rating is poised to rise, provided it continues to maintain its spotless complaint record. Our analysis indicates that World Payment Services is neither a ripoff nor a scam operation; on the contrary, it offers terms and services that rival those of top-rated overall merchant account providers, delivering substantial value for businesses. Nevertheless, prospective clients should always exercise due diligence by comparing terms and pricing with other industry-leading processors to ensure they receive the best possible deal for their unique needs.