World Payment Services Reviews & Complaints
Company Overview
Not to be confused with Worldpay, World Payment Services is a merchant account provider that specializes in servicing small to mid-size businesses. The company has been operating since 1998 and provides services that allow merchants to process credit cards and other non-cash forms of payment. WPS claims to be “powered by First Data,” which indicates that the company resells First Data (now Fiserv) processing services in some capacity. The company also advertises its use of Clover POS systems.
World Payment Services Payment Processing
World Payment Services processes all major debit and credit cards for most business types. Their services include EMV card readers and swipers, POS solutions, wireless payments, and more.
Location and Ownership
The company is an ISO/MSP of Wells Fargo Bank, N.A., Concord, California, as its acquiring bank. The company itself has its headquarters at 2329 Clark Avenue Raleigh, NC 27607. Jack Kimball is listed as the president and CEO of World Payment Services.
World Payment Services Customer Reviews
Here's What Their Clients Say
Total Online Complaints | <10 |
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Live Customer Support | Yes |
Most Common Complaint | N/A |
Recent Lawsuits | No |
Positive Customer Feedback
As of our latest search, there are no negative reviews found for World Payment Services. If you’ve had an experience with World Payment Services, we invite you to share your thoughts in the comments below.
Possible Confusion with Similar Names
It’s worth noting that complaints intended for this credit card processor might inadvertently be directed towards WorldPay, as both entities share similar names. Despite this potential for mix-up, World Payment Services boasts an impressive track record of few complaints relative to its size and duration in the industry. However, it’s important to acknowledge that having only a single support line may not qualify it as a top payment processor for customer service.
Legal History and Penalties
Our investigation has not uncovered any ongoing class-action lawsuits or FTC complaints filed against World Payment Services. Customers with grievances seeking alternate avenues for resolution are encouraged to report their concerns to the appropriate regulatory bodies.
Support Options Offered by World Payment Services
World Payment Services provides a dedicated support phone number on its website. It’s plausible that some customer support functions are handled by First Data (Fiserv) for World Payment Services’ clients, potentially resulting in complaints being associated with First Data rather than World Payment Services.
World Payment Services Customer Service Number
- (866) 783-8380 – Toll-Free Support
Other Support Options
- Chat
- Customer service via email at [email protected]
World Payment Services Online Ratings
Here's How They Rate Online
BBB Reports | 1 |
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No BBB Complaints
The Better Business Bureau currently gives an “A+” to World Payment Services. The company is not accredited by the BBB at this time. World Payment Services has 0 complaints filed against it in the last 36 months.
What Merchants Say
World Payment Systems has also received 1 informal review on its BBB profile. The one review describes poor service and inadequate customer support:
I am a small business owner and WorldPay FIS has “misplaced” over $20,000 of our credit card and *** bank transfers from our clients. They are charging for this service, but they will not help us to rectify their problem. Their customer service is horrible. We have been on the phone, holding and being transferred for over 7.5 hours yesterday and another 4.5 hours today and still they cannot fix their problem or even stay on the line to help us. They keep hanging up on us.
Businesses looking for the best in customer service should check out our list of top-rated merchant account providers.
An “A” Performance
Given World Payment Services’s clean complaint record, we agree with the BBB’s rating at this time.
World Payment Services Fees, Rates & Costs
A Closer Look at The Contract
Cancellation Penalties | Yes |
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Monthly & Annual Fees | Yes |
Processing Rates | 1.00% - 4.99% |
Equipment Leasing | Yes |
Overview of World Payment Services Fees
The standard World Payment Services merchant application outlines several fees. These include an early termination fee of $295, an annual fee of $95, a monthly minimum fee of $25, and a monthly statement fee of $25. While additional fees might apply, it’s worth noting that independent agents might have the flexibility to modify these charges, potentially making them more competitive with budget-friendly merchant account providers.
Virtual Terminal and Payment Gateway Costs
World Payment Services also provides virtual terminal and payment gateway solutions, marketed as “Global Gateway Central”. Specific pricing details for this service are not publicly disclosed. Generally, such services incur additional fees, which may include gateway fees, technical support fees, batch fees, and extra transaction rates commonly associated with e-commerce services.
Contract Transparency and Equipment Leases
The absence of significant complaints regarding World Payment Services suggests transparent communication of fees during contract agreements. While there’s no available information on the company’s equipment leasing policies, businesses are advised to consider purchasing their equipment outright to avoid potential long-term lease costs.
For those exploring wider options, our guide to the top merchant services providers is available for reference.
World Payment Services Employee Reviews & Sales Tacitcs
Should You Work For Them?
Uses Independent Resellers | Yes |
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Telemarketing | Likely |
Misleading Marketing | No |
Discloses All Important Terms | Yes |
Independent Sales Agents
World Payment Services appears to hire independent sales agents to sell its contracts. Although independent sales agents are often motivated to sign clients up for the most expensive terms possible, there are nearly zero publicly-listed World Payment Services complaints about the company’s sales tactics. The lone World Payment Services review we have ever seen about the company’s sales practices was filed with the Better Business Bureau, and in this instance, the company enforced the full early termination fee despite the client’s claim that the fee was not disclosed by a sales agent. This stance differs dramatically from the company’s response to a former BBB complaint in which it refunded the fee in full. In general, the risk of a massive World Payment Services fee for early termination does not compare favorably to our list of best credit card processors.
No Deceptive Marketing
Additionally, World Payment Services does not appear to use any deceptive marketing or sales tactics in its official materials. Overall, the company’s low complaint rate regarding its sales practices inclines us to award it an “A” in this category for the time being. That said, if you suspect that the company is adding hidden fees to your contract, we recommend seeking a third-party statement audit.
Our World Payment Services Review Summary
Our Final Thoughts
By all available metrics, World Payment Services appears to outperform many other credit card processing providers of its size who also use independent agents and rely on First Data (Fiserv) for their processing. There is some indication that the company’s very low complaint rate is the product of a corporate policy that emphasizes and enforces full disclosure. Therefore, the company’s rating is likely to improve as long as it maintains its clean complaint record. World Payment Services, by our judgment, is not a ripoff or scam operation and appears to have terms that offer similar value provided by top overall merchant account providers.
If you found this article helpful, please share it!
Rachel
I have a sample statement of World Pay marking up Interchange, so I don’t think the A grade is deserved.
Phillip CPO
Hi Rachel, Are you referring to World Payment Services or WorldPay? They are different companies.
Rachel Plowman
WorldPay- I would be happy to provide an example, it was marked up 41 BP