World Payment Services Review

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Credit Card Processors
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Category Breakdown
Sales & Marketing rated A
Costs & Contract rated B plus
Complaints & Service rated A
BBB Rating rated A

Overall Rating

"A" Credit Card Processor Rating


Overview

Not to be confused with WorldPay, World Payment Services, Inc. (WPS – worldpaymentservices.com) is a merchant account provider that specializes in servicing small to mid-size businesses. The company has been operating since 1998 and provides services that allow merchants to process credit cards and other non-cash forms of payment. WPS claims to be “powered by First Data,” which indicates that the company resells First Data processing services in some capacity. The company is a registered VISA Independent Sales Organization (ISO) and MasterCard Member Service Provider (MSP) sponsored by Wells Fargo Bank, N.A., Walnut Creek, California, as its acquiring bank. The company itself has its headquarters at 207 Fayetteville Street, Raleigh, North Carolina 27601. Jack Kimball is listed as the president and CEO of World Payment Services.

WPS Products and Services Industries Served
  • Retail
  • Mobile
  • E-commerce
  • MOTO
  • Restaurant
  • Petroleum

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Sales & Marketing | A

Key Points – Sales & Marketing
Uses independent resellers? Yes
Promotes deceptive rate quotes? No
Discloses all important terms? Yes

World Payment Services appears to hire independent sales agents to sell its contracts. Although independent sales agents are often motivated to sign merchants up for the most expensive terms possible, WPS is showing nearly zero publicly listed complaints about its sales tactics. The lone complaint available about the company’s sales practices was filed with the Better Business Bureau, and in this instance the company enforced the full early termination fee despite the merchant’s claim that the fee was not disclosed by a sales agent. This stance differs dramatically from the company’s response to a former BBB complaint in which it refunded the fee in full. Overall, the company’s low complaint rate regarding its sales practices inclines us to award it an “A” in this category for the time being.

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Costs & Contract | B+

Key Points – Costs & Contract Terms
Swiped rate: Variable
Keyed-in rate: Variable
Termination fee: $295
PCI compliance fee: Variable
Equipment lease: Variable

According to a copy of the standard World Payment Services contract (available below), the company charges an early termination fee of $295, an annual fee of $95, and a monthly statement fee of $25. The company may also charge other fees, and it’s possible that the fees in this document can be altered by independent agents if necessary. A lack of complaints seems to indicate that the company does not charge excessive fees and clearly communicates the fees it does charge at the point of signing. There is no information at this time regarding the company’s equipment lease policy, but merchants are encouraged to purchase equipment up front whenever possible. See the World Payment Services Merchant Application.

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Complaints & Service | A

Key Points – Complaints & Service
Total complaints: <10
Live customer support: Yes
Most common complaint: N/A

WPS lists a dedicated support phone number on its website. After searching for World Payment Services reviews on other websites, we were unable to locate any complaints about the company outside of the BBB. It is possible that First Data provides some customer support for WPS clients, which would result in those complaints appearing under First Data’s online profiles rather than WPS’s. Regardless, the company appears as of this update to have an enviable complaint rate for its size and time in business.

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BBB Report | A*

Key Points – BBB Report
Product/service: 0
Billing/collection: 1
Advertising/sales: 0
Guarantee/warranty: 0
Delivery: 0

WPS is not accredited with the Better Business Bureau and currently has an “A+” rating with only one complaint lodged against it in the last three years. As noted above, the complaint mentions a customer being charged an early termination fee of $295, which they claimed they were never made aware of when they signed up. This complaint was made in 2013 and does not appear to have been satisfactorily resolved. Although the BBB page for WPS is nearly spotless, we believe that “A+” ratings should be reserved for companies with zero complaints. We are therefore adjusting the BBB’s rating to a very strong “A.”

* Denotes CPO-adjusted BBB score

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Bottom Line


World Payment Services Review

Rated 4.3 out of 5 Stars
Reviewed by Phillip Parker
Reviewed on 2015-06-24

By all available metrics, World Payment Services appears to outperform many other merchant account providers of its size who also use independent agents and rely on First Data for their processing. There is some indication that the company’s very low complaint rate is the product of a corporate policy that emphasizes and enforces full disclosure. Therefore, the company’s rating is likely to improve as long as it maintains its strong complaint record.

This review was originally published on 3/26/12 and was last updated on 6/24/15.

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