BitPay Credit Card Processing 2023: Reviews & Complaints

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Company Overview

BitPay is a virtual currency processor that specializes in enabling merchant accounts to accept Bitcoin and other cryptocurrency payments from customers. The company also provides customers with crypto wallets and cards. Founded in 2011 and headquartered in Atlanta, Georgia, the company has grown rapidly in the past few years. At the beginning of 2013, BitPay secured $510,000 in funding from various investors. By the end of 2013, the company received the backing of Horizon Ventures, an investment firm operated by China’s richest man. As a major crypto company, Bitpay partners with a large number of other financial companies, including Banxa, Method Financial, ZenLedger, BlueSnap, MoonPay, Xeni, Gr4vy, BigCommerce, and Polygon Network.

2014 Phishing Scam

In late 2014, BitPay lost more than $1.8 million in Bitcoin when its chief financial officer fell victim to a phishing scam. These losses do not appear to have been a breach of BitPay’s systems or a mass ripoff of BitPay users, but instead seem to represent an isolated incident for which the company has paid a steep price.

BitPay Payment Processing

One important detail about BitPay is that clients can choose to be paid in real currency rather than in Bitcoin or other cryptocoins. If the client chooses this setting, BitPay will accept Bitcoin or other cryptocoins from online customers and then convert the transaction into standard currency at a locked-in exchange rate. This means that as a business using BitPay, you can accept cryptocoins from customers and still receive state-backed currency, not crypto, in your bank account. The service supports payout in at least 8 currencies and direct bank deposits in at least 38 countries, including two-day deposits via ACH in the United States. BitPay can be seamlessly integrated with Shopify and also offers plugins and POS integrations for online and retail merchants. The company has also recently launched a mobile Bitcoin wallet and a reloadable Bitcoin Visa card for consumers.

Article Summary

Before we dive in, here’s a short summary of what we’ll cover:

  • BitPay’s various payment processing services.
  • BitPay has received a number of complaints, but most of them are from individual users of their app and not businesses. The complaints from businesses using its processing services mention hefty fees and poor customer service.
  • BitPay’s basic transaction fee is 1%, which is very good for the industry. However, businesses using BitPay to process large numbers of transactions may see other fees attached.

E-Commerce Integration

The company provides e-commerce integration for online businesses, making it easy to accept cryptocurrency payments on their websites. BitPay supports popular e-commerce platforms and shopping carts, simplifying the process of accepting digital currencies and expanding payment options for online customers.

Mobile App and Wallet

BitPay offers an application that allows users to buy, store, swap, and spend cryptocurrency. The app includes a feature to convert Bitcoin into dollars and provides a BitPay crypto debit card, which offers cashback on purchases. This service is designed for easy management of cryptocurrencies and facilitates spending them like traditional money.

Payment Settlement

One of the key features of BitPay is its payment settlement service. The company can settle payments in various local currencies, cryptocurrencies, or a combination of both, allowing businesses to choose the preferred settlement method based on their needs and risk tolerance.

BitPay enables businesses to accept cryptocurrency as payment for online transactions. This service allows businesses to expand their payment options to include various cryptocurrencies, catering to customers who prefer using digital currencies.

Email Billing and Crypto Payouts

The platform offers a service for businesses to send billing invoices via email, which can be paid in cryptocurrency. Additionally, BitPay provides a solution for businesses to execute crypto payouts, facilitating a modern approach to disbursing payments, whether to employees, contractors, or affiliates.

In-Store Payments

For brick-and-mortar businesses, BitPay supports in-store cryptocurrency payments. This service integrates with the business’s existing point-of-sale systems, allowing customers to pay with cryptocurrencies in a physical retail environment.

Crypto Donations and NFTs

BitPay also caters to non-profits by enabling them to accept donations in cryptocurrency. Furthermore, the platform supports transactions related to Non-Fungible Tokens (NFTs), providing businesses with an entry point into the burgeoning NFT market.

Secure Crypto Storage and Transactions

The platform emphasizes security in cryptocurrency management, offering a non-custodial crypto app for secure fund storage. Users can manage multiple wallets and have instant access to their assets. The app also enables users to pay with crypto and buy gift cards directly from their wallet, highlighting the convenience of using cryptocurrencies for everyday transactions.

BitPay Bill Pay

BitPay, a prominent cryptocurrency payment service provider, has introduced a Bill Pay service that allows users to pay their bills using cryptocurrencies. BitPay’s Bill Pay service enables users to pay a variety of bills, including credit card bills, mortgages, car payments, and personal loans. This service is designed to offer a high level of convenience for cryptocurrency users. The service supports payments to over 5,000 service providers, indicating a broad network that accommodates a wide range of payment needs.

Mobile Wallet Hacking

In November 2018, BitPay warned its users about an infected code created to steal private wallet keys from people who use the Copay (its open-source wallet) app. A hacker was able to create a backdoor into the service by setting up malware in an open-source library that Copay was reliant on. Those using Android and iOS versions 5.0.2 through to 5.1.0 of its Copay app were most at risk and are advised to avoid opening the app again, to update their affected wallets, and to then transfer funds from compromised wallets to version 5.2.0 wallets. The company has stated that BitPay wallets were not affected by the malicious code.

Location & Ownership

BitPay’s headquarters can be found at 8000 Avalon Blvd Ste 300 Alpharetta, GA 30009-2467. Stephen Pair is listed as the co-founder and CEO of BitPay, while Jim Lester is the CFO.

Table of Contents

BitPay payment processing
BitPay is a cryptocoin payment processor

BitPay Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Item Result
Total Online Complaints 30+
Live Customer Support No
Most Common Complaint Poor Service
Recent Lawsuits Yes

Moderate Complaint Total

There are approximately 30 negative BitPay reviews to be found online, some of which accuse the company of being a ripoff or a scam. Positively rated aspects of the service include its sleek interface and easy configuration, while its primary drawbacks appear to be fund-holds and its complicated payment and refund procedures. Over time, the company appears to have become more restrictive with respect to the types of businesses it is able to serve. BitPay comes under fire from some corners of the cryptocurrency community because it has married Bitcoin payments to fiat currency to serve standard markets, which necessarily limits the types of transactions it can facilitate. We encourage business owners to check out our list of the providers of the best merchant services. If you have your own BitPay review to make, please do so in the comment section below.

BitPay Lawsuits and Fines

In February 2021, BitPay was ordered to pay $507,375 to settle a civil liability issue from OFAC due to processing payments from countries that are not allowed by US law, including North Korea, Sudan, Syria, Ukraine, Cuba, and Iran. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

BitPay was ordered to pay a further $1 million to New York’s Financial Services Department over alleged non-compliance with the state’s cybersecurity and anti-money laundering regulations.

BitPay Customer Support Options

BitPay offers email support to most clients but may extend live support to very large companies, so users should be sure to evaluate how important it is to have live support for their Bitcoin transactions. One of the most common BitPay complaints is poor, often unhelpful customer service, so it appears that BitPay’s support department leaves much to be desired, especially when compared to top payment processors for customer service.

BitPay Online Ratings

Here's How They Rate Online

Online Ratings Summary
Item Result
BBB Reports 38

Over 30 Complaints

The Better Business Bureau currently gives BitPay an “A” rating and is not showing accreditation for the company. There have been 33 complaints filed against BitPay in the last 36 months. Only 11 of these complaints were resolved to the satisfaction of the complainant.

What Merchants Say

BitPay has also received 5 informal reviews to its BBB profile. The most recent review describes potentially missing money and a lack of customer service:

I created a account with bitpay and secured my 12 word recovery phrase. I made a bitcoin deposit and tried to send it to another wallet of mine and was denied because apparently I made a encrypted passcode for my transactions (which I did not). Their support and website keeps telling me to follow their steps for a account recovery to by-pass the encrypted passcode but when I import my 12 word phrase to import my wallet a balance of **** is reflecting. Not only a zero dollar balance but the wallet address is new. The website says to delete the wallet once old wallet is imported but I don’t want to take the risk of permanently deleting my wallet holding my funds. It has been days since their customer service has reached back out to me after giving such general responses as answers.

This client would be better served by one of our top-rated processors.

An “F” Overall

BitPay has also not received any informal reviews, although it is worth noting that these reviews are not subject to verification by the BBB. After weighing BitPay’s moderate overall complaint total against its increase in complaints and poor resolution efforts toward multiple complaints, we have slightly adjusted the BBB’s rating to a “B”.

BitPay Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Item Result
Cancellation Penalties No
Monthly & Annual Fees No
Processing Rates 1%
Equipment Leasing No

A Lack of Typical Processing Fees

BitPay doesn’t require the use of Visa/MasterCard processing networks, so the service is able to completely bypass interchange rates and the usual fees associated with payment processing (including PCI compliance feesmonthly minimum fees, statement fees, setup fees, and chargeback fees). This allows BitPay to eliminate transaction fees and offer generous transaction limits to its users, which allows its rates to be competitive with some of the cheapest payment processing options.

Standard Risk Transaction Fees

For most standard-risk businesses, BitPay fees include a simple fee of 1% per transaction with no other fees. Users will receive multiple-user support, email support, automatic payment exception handling, QuickBooks IIF downloads, and basic e-commerce and billing tools. Businesses that operate in high-risk industries may be charged higher per-transaction fees that will be disclosed upon account setup. Enterprise-scale businesses may be able to obtain lower pricing or priority customer support.

No Cancellation Fee, But Potential Fund-Holds

BitPay’s legal terms contain a list of prohibited business types and information regarding the company’s reserve and termination policies. Businesses are free to cancel the service at any time without paying a termination fee, but they may experience fund-holds at BitPay’s discretion. Bitcoin transactions cannot be charged back by customers, but they can be refunded in part or in full through BitPay with the client’s consent.

How does BitPay work

How BitPay works

BitPay Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Item Result
Uses Independent Resellers No
Telemarketing No
Misleading Marketing No
Discloses All Important Terms Yes

No Independent Sales Agents

BitPay appears to primarily rely on its website and traditional advertising methods to market its service. The company does not employ independent sales agents, and there are no BitPay reviews at this time that accuse the company’s sales team of unethical conduct. This compares favorably to our list of best credit card processors.

Public Contract Disclosure

BitPay’s website also does not appear to utilize any deceptive rate promotion at this time. The company’s contract terms are fully visible on its website, so we will award it an “A” in this category. If you suspect that BitPay is charging you undisclosed fees, however, we recommend seeking a third-party statement audit to find and eliminate hidden costs.

Our BitPay Review Summary

Our Final Thoughts

BitPay rates as a low-cost, reliable Bitcoin and crypto and credit card processing service according to most available criteria. The company is rapidly growing and relatively new, so businesses should anticipate changes (for better or worse) for the foreseeable future. BitPay is at the cutting edge of crypto acceptance and is one of the best options for many clients who are casually interested in exchanging virtual currency.

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Your Comments & Reviews

How Did BitPay Treat You?

34 Responses

  • Avoid BITPAY or you will be sorry! This systems is nothing but a problem and headache. I have just spent the last five hours trying to get a refund from this AWFUL company. I follow the verification instructions PERFECTLY and they will not accept my clear and problem free images. WTF is going on with these people. Do not do business with any company stupid enough to use BitPay as a vendor.

  • DO NOT use Bitpay to settle real-world invoices.

    Why not?

    *they have a 1% transaction fee
    *they have no anonymity (they require a photo ID and a facial scan)
    *they have zero customer service (no email, no phone number, and no online chat!), except for their ticket system which can take days or a week for a response
    *they have an archaic settlement system – if you somehow underpay an invoice by even a penny or by the exchange transaction fee, they will fail the payment, and may take days to refund your crypto! (which is fluctuating by the hour)

    I went through all of this and lost ~$1500 in crypto because of these issues, so learn from my experience!

  • Khawaja Zain

    Bit pay

    Bit pay is a fraud. I withdrawal 128$ on 6 October 2021. My 128$ is not giving me. Bit pay eat my money. Don’t trust on this company.
    And this company send me replying email: “we can’t do anything about your withdrawal because this is networking”

  • BitPay, while a great concept, is a dumpster fire when it comes to problems. Customer service and tech support are virtually nonexistent. I’ve been trying to add funds for a week now and have not been able to do so. They to imagine the fun when trying to get funds back from them! My considered advice is to avoid BitPay at all costs.

  • I absolutely LOVE BitPay. I’m not sure where all these negative reviews are coming from; I haven’t had any issues setting up my account, verifying my ID, or using the MasterCard they sent me.

    BitPay is my one-stop-shop to buy bitcoin, facilitate trades, and access my funds either through purchases, or the ATM (all my ATM fees get refunded at the end of the month too!)

    Keep up the good work BitPay!

  • Glenn HeryfordVery

    Very slow service as well as cheap cards ( not embossed) VERY hard to understand when speaking English.

  • I deeply regret that day I registered as Bitpay card holder. Bitpay closed my account/card and has refused to release my $1,750. I work extremely hard to earned that money. I have called bitpay numerous times to issue a check or allow a temporary withdrawal, all to no avail. This should serve as a lesson to other bitpay users. This company is a fraud eating its users hardwork.

    This post will help: How to Make Your Payment Processor Release Your Money


    • bitpay become scam, asks to be a member and also you must verify the account just to see invoice!!
      I can not used BitPay because they want to know the details of Skrill customers!
      this is not legal!

  • Whoever gave them B score is either paid or bot. This company doesn’t even understand corporate structures, making it basically impossible to even pass the verification if you are bigger than 5 people. How this can be a payment provider who doesnt even understand the concept of beneficiary owners?
    Looks like a joke to me.

  • Jeddie Payne

    I was ripped off by Bitpay yesterday 6/5/19. I obtained a bitcoin address that was suppose to be attached to my wallet from bitpay. I had a merchant send $500 in bitcoin to my wallet. Bitpay was experiencing a glitch in their system yesterday which the admit occurred. As a result the money that was sent to my wallet entered my account at the time of the glitch but when the glitch was fixed the funds were no longer available. When a customer has issues with a company you should be able to reach out by telephone or face to face. Of course with bitpay you can never talk to anyone. The only thing you can do is email them and wait for a response which typically takes hours. Now in a nutshell they are telling me oh well. There isn’t nothing they can do. I am just out of $500 USD. If anyone know anything that can be done to stop this company or assist please advise.

    This post will help: How to Make Your Payment Processor Release Your Money


    • Unless they were outright stolen, you should not be out bitcoin. There should be a record on the Blockchain of it.

  • Larson.Robert

    They are asking me 7$ fee on a 17$ transaction.. Worst bitcoin wallet ever seen

  • I too have experienced nothing but problems with Bitpay Debit Card Cardholder Service. Money disappearing over night, hundreds of dollars in pre-authorize transactions that are either duplicate and had settled or who knows Bitpay Cardholder Services certainly doesn’t nor do they care.
    Allowing forced transactions with a zero balance, I dunno the list is too long. After 3 years and a nightmare Bitpay decides to deactivate my Cardholder Account, Thank You Bitpay !!! You did me a favor.. Stay Away From Bitpay !!!! that’s my new slogan.. Everyone pass it along..

    This post will help: Coinbase Review


  • Worst company to do bussunes, they close your account and will not give any reason why. Stay away from bitpay

    This post will help: Coinbase Review

    – Phillip

    • David Graham

      They did the same thing to me. I made a significant deposit of crypto into BitBay and then they locked me out of my account with no explanation other than they said they are no longer serving Usa customers.I had to send countless photos to verify who I am and they still haven’t returned my assets to me. It’s criminal.

      This post will help: How to Make Your Payment Processor Release Your Money


  • michael caires

    i had a negative balance of $244 due to a fraudulent charge. i called to check my balance and it was zero so i assumed the dispute was done and i won. i deposited $160 from my bitpay wallet to my card and they took the $160!! they saud it was showing zero because the bank charged off the balance. so basicly the bank got paid twice. the c.s agent and supervisir were zero help and got real rude to ne when i asked how can a bank take mobet from me on a zero balance? they saud well if it were me and $244 disappeared in air id call to see why i said i had a claim for the amount and figured the only way it would be zero is if i won my dispute. horible c.s and am closing my account after they stole $160 from me. a total joke company! Visa should yank their name off their card!!

    From The Editor
    This Post Might Help: Coinbase Review

  • Daniel Daves

    Run for your life. I had a week of travel where airport baggage fees and coffee shops double billed me. I filed proper forms, receiving no response. I filed the forms 5 times in 5 months and finally Bitpay told me to stop filing the complaints. Many phone calls and emails later, they finally informed me that they couldn’t help me because too much time had passed – 6 months. They did not stand for me, they didn’t do their job, and they allowed double billing to go unchecked…there was absolutely nothing I could do. $700 in the hole – run for your life! Don’t use this company. They show no signs of being an actual credit card processing company that cares for their customers. They had all the tools at their disposal, and chose not to help me. No communication. Nothing…

    From The Editor
    This Post Might Help: Best Merchant Accounts for Great Customer Service

  • aggravated

    Signed up, they take your money quick, and then state they can’t confirm I am me saying I recently moved, even though I lived at the same address for 13 years. Don’t bother signing up, it’s a trap, they take your money and run.

  • Steve Winter

    People need to be warned about the incompetence of Bitpay support!!! It is outrageous!! I lost about $2000 due to Bitpay incompetence!!! Their incompetence is truly astounding!!! Especially their support person Dana! I am trying to get someone competent to take over my ticket. I lost around $2000 due to astounding Bitpay incompetence.

  • BitPay is a rip off don’t use them. They have huge fees when you try
    To use your currency and they make it impossible to get it back.

  • siri khalsa

    three weeks been trying to get my money back the worst company i’ve ever dealt with theft of my money i didn’t even have anything to do with this shitty company and they stole my money tried to purchase gold from ampex and bitpay ended up with my money three weeks of run around wont call me keep e mailng me butt wont do anything about it absolutely the most infuriating experience ive ever dealt with not sure ill ever see my money now

  • They were good now they are scamming. They charged me a $20 network fee and $71 miner fee to load my card. Even though the bitcoin was sent to my bitpay wallet for about $23 in transaction fees, I have the txid for proof. They confirmed in less than 20 minutes. Yet bitpay wants $70 in transaction fees because of the network congestion, fucking scam artists!

  • Whit Ratliff

    I have BitPay wallet, I initiated a transfer of coin from my wallet to merchant using custom fee base rather than BitPay suggested rate. The result is BitPay will not Broadcast the transaction thus it can’t be mined. I find this practice unfair and suspect. Why ??
    My decision to use custom fee should have no bearing whats so ever on transaction Broadcast. Explain to me how you justify your failure to act..

  • Idc what the other people say this company is the worst to do ANY business with they dont actually give back your bit when asked for refund they keep it

  • john Johnes

    STAY AWAY FROM THIS COMPANY!!! Their customer service is terrible and when you load your card, it takes months to get your money.

    i’ve warned you and everyone!!!

  • I wrote a review letting people know to stay clear of the Bitpay Visa, it has been a little over 4 months and 39 emails sent to Bitpay asking for there help on trying to resolve a problem with funds “Bitcoins & Dollar’s” not being credited to my account, I have noticed that when I go to make a purchase on occasions my card is declined for no specif reason so I have to pay someother way, BUT, the funds are still withdrawn from my bitpay visa, when I first discovered this I was floored and clled them only to be told that they could neither verify if this was true but asked me to check my account in 10 buisness days to see if rh funds had been returned, then that 10 days turned into 30 days, and now it has been over 90 days and still now answer, the emails I sent asking for help tell me I will be contacted in 24 to 48 hours that is as far as it goes with getting any assistance from them, it is always the same generic response, and no folly up after that, I am missing over 3,700.00 dollars from my account that needs to be refunded by these criminals, I called the better business bureau to let the know that Bitpay, is saying that they are a member of the BBB and were given an A rating, the BBB told me that they were not a member and that this was a common practice that retailers but there was nothing that they could do about it, I couldn’t believe my ears, so what good are they then it sites like Bitpay can make up there own reviews?, I would recommend that if you are looking for a Bitcoin visa card try a different company de to there deceptive nature, poor customer service, and there is no telephone number for Bitpay to resolve issue,and yes they have email for bitpay but they will only reply with a generic response promising that someone will be in contact within 24 to 48 hours, and they also recommend trying there FAQ page, and that is the extent of there customer service. Calling it customer service is a joke the bottom line is Bitpay has customer service on name only.

    Since I have had no luck getting any type of answer I am going to seek out legal advice on how to proceed. I will keep this page updated.

    If this helped you in anyway please consider making a donation, it is greatly appreciated.

    btc. 1QFs7D6yQ6mf6JSUpj4WnPo4kkLHSfKJcW

    bch. 1C7x56px9y1uTyMTHT5xvmWNFu43gfRC51

  • The currebt BBB rating of Bitpay is D (not A).

  • Bitpay is the absolute worst. The verification process is a nightmare. After uploading documentation multiple times, the verification process still failed. The failure reasons make no sense to human beings either. After contacting support, they simply copied and pasted a generic response and never even investigated why the verification was failing. After a number of follow up emails, I have had no feedback. It’s been 24 days now and I have had no response even after requesting a refund. AVOID THESE PEOPLE AT ALL COSTS. THEY DON’T CARE ABOUT YOU.

  • Be very careful with Bitpay, like most people I liked it at first but then funds started disapearing out of my account and charge backs “refunds” never showed up on my card, I have written Bitpay 8 times and have not received any response fro them besides the generic response stating that they are looking into it, and I would receive a response within 2 to 3 business days, so I tried finding a phone number for them, but there is none, no way to contact them at all, this company seems to be criminal in nature and would recommend for anybody thinking of joining to try another card company,
    Another thing I noticed Bitpay says they belong to the BBB…. WRONG, they do not, so how can the have a A rating if they do not belong to the BBB? in my opinion this is typical of Bitpay, they are very deceptive and border on criminal.. this company need to be shut down.

  • Cryptonought

    Took best part of one week to receive a reply from customer service query. Then they didn”t answer why my wallet always receives considerable less money then entered. Don’t trust this company

  • Tyrus Osburn

    This review is for the Bitpay Visa Debit Card, at first I loved having a card that allowed me to cash out my Bitcoins to. Until…
    They completely without any stated reason crapped on me! In Dec. 2016 I was notified by Bitpay that my card had been suspended pending Identity verification, which was all instigated by somebody fraudulently trying to link their Coinbase account to my card, this after nearly $1200 worth of Visa purchases were made to Coinbase fraudulently from my Bitpay Visa card, so naturally I made it clear to bitpay agents that I did not make these charges, at which point I was told to outline every charge that wasn’t mine and email the support dept. Along with these charges I was told that my account would remain suspended pending identity verification, and was informed which documents would be required to prove my identity. At this point I uploaded my ID a selfie holding my ID, my SS card, tax documents, and proof of address documents, (recent bills) all of which I submitted acordingly. After review I was told that my account was going to be closed. I was ok with this thinking that I would get a new card and account for the bad charges, and I awaited further instructions. The only thing that came from Bitpay was an explaination that since my account was closed that I was unable, or did not qualify for submission of any kind of dispute for fraudulent charges??? Are you guys serious?? Now what do I do?? about these charges. I have tried numerous times to contact Bitpay to no avail. & then on another note I have tried to contact coinbase to recover these funds, and that is whole other complaint in itself, since they truly have NO BODY that you can actually talk to about ANYTHING! If there is anybody out there that sees this please take caution when signing up with Bitpay as you can see from my situation. They simply closed my account instead of taking my claim for a dispute against fraudulent charges, this in my opinion is borderline criminal, as if them and coinbase have some sort of working relationship or something, I don’t know I can’t get help from either one of them at this point, I have been left out in the cold on this one, It is quite frustrating since these charges total over a thousand dollars worth of charges that I did not make!!

  • Phil Jones

    I have started a thread on bitcoin talk for scamming me. The invoice expired and you still haven’t paid the bitcoins and are making false statements.

    Please refund my bitcoins now….

    Bitpay invoice that expired

    Funds lost 0.010485 to address 19RRWPXH64kfPkZAJZjTqZopeoewJquHAC

    Blockchain proof that bitcoins were sent


    Bitpay Invoice URL that expired

    Bitpay wallet address for refund

    • Alex Hilleary

      I too tried to use Bitpay to buy an Egifter gift card. My transaction appears to have “disappeared” in the sense that Bitpay has no further record of it. The initial page after I initiated transaction said that I was using a “low fee” wallet (i.e. blockchain). My Txid:

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