Sell on Etsy Review

Moderate Complaint Total

There are dozens of negative Sell on Etsy reviews online, but none of these complaints suggest that the company scams its merchants. The vast majority of available complaints are related to technical difficulties like poor performance on the iPad, problems switching between accounts, navigation issues, and assorted other bugs. The app appears to function well on iPhones but has major issues on iPads. Android users generally praise the app and do not cite the same problems that Apple users mention. The current version of the Sell on Etsy app has a 4.3 out of 5 rating in the iTunes store and a 4.4 out of 5 rating in the Google Play Store.

Sell on Etsy Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Sell on Etsy. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Sell on Etsy Customer Support Options

Etsy offers phone support for Sell on Etsy users, but merchants must request a phone call with Etsy rather than dial a publicly available number. Etsy also offers email support and an active user forum for general questions. A system where you must request a phone call falls short of our expectations of top-rated merchant accounts for great customer service.

No Dedicated Profile

The Better Business Bureau currently awards Etsy an “A+” rating and is showing accreditation for the company since September 2016. Etsy has received 498 complaints in the past three years, but these complaints are mostly related to shipping disputes, account cancellations, and other issues associated with the Etsy online marketplace. Since this profile lists complaints related to all facets of Etsy’s service, we will not factor it into our overall rating for the Sell on Etsy app.

No Payment Processing Agreement

Etsy no longer processes payments for in-store or online purchases. Instead, it requires its users to integrate their Etsy accounts with Square and PayPal accounts. This means that there are no distinct merchant account terms enforced by Etsy itself.

Previous Sell on Etsy Pricing

Sell on Etsy’s card reader charged 2.75% for swiped payments and 3% plus $0.25 for keyed-in payments. Neither swiped nor keyed-in payments through the app were subject to Etsy’s standard 3.5% transaction fee, making this form of payment much cheaper than online sales for Etsy merchants. Sell on Etsy also did not include any monthly, annual, or cancellation fees.

Etsy Direct Checkout Contract Terms

The Sell on Etsy app required the setup of an Etsy Direct Checkout account (also a discontinued service), so merchants also needed to be familiar with the terms of Etsy Direct Checkout. The only complaints related to Etsy Direct Checkout’s contract terms were concerns about its pricing and fund holds. Etsy Direct Checkout imposed an initial delay of three days for each deposit upon a merchant’s initial signup, but funds became available for next-day deposit after ten days. Etsy Direct Checkout’s terms of use also outlined a fairly standard fraud prevention policy that allowed the company to hold flagged funds in a reserve account for up to 180 days or to recover costs associated with chargebacks from the merchant.

A Standard Mobile Option

Etsy’s swipe rate of 2.75% was identical to that of Square, and its keyed-in rate was only slightly better than Square’s rate of 3.5% plus $0.15. The company’s basic transaction fee of 3.5% did not apply to offline payments, so Etsy merchants could possibly have saved some money by using the Sell on Etsy app and reader instead of a third-party processor. However, Etsy’s mobile service never really competed with top-rated mobile credit card processing apps.

Inside Sales Team

Sell on Etsy is only available to Etsy merchants, so there is no need for Etsy to advertise the service to non-Etsy users. Etsy therefore does not engage in telemarketing, outside sales efforts, or any other sales tactic that typically results in merchant complaints. The company clearly discloses its pricing for Sell on Etsy on its website, and we have found no complaints that mention misrepresentation or deception by Etsy representatives. If you suspect that the company is not honoring the terms of your contract, you can double-check your monthly bill with a third-party statement audit.

Not a Payment Processing Option

Sell on Etsy has been more or less discontinued as a payment processing app. The service now exists as a mobile option for managing a merchant’s Etsy store. Etsy users who would like an all-in-one payment processing option for in-person and online sales should consider working with a top-rated merchant account provider.