Sell on Etsy Review

Sell on Etsy Reader
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How did they treat you? ▼

A Store Management App That No Longer Processes Payments

Sell on Etsy is a mobile app that enables an Etsy merchant to manage their Etsy stores from their mobile phone or tablet. Prior to March 31, 2018, the Sell on Etsy app included a card swiper that could accept in-person credit card payments using a free mobile phone app and a headphone jack card reader. It has since discontinued this product, and Etsy merchants who would like to make in-person sales now need to accept in-person payments via Square. Etsy's only payment processing service is Etsy Payments, an e-commerce-only payment processing option that we will cover in a future review. Etsy charges a $0.20 listing fee for items, a 5% transaction fee, and 3% plus $0.25 for payment processing.

Etsy Card Reader Terms

Before it was discontinued, Existing Etsy merchants could request a free card reader through the mail and begin accepting payments after they enabled Etsy Direct Checkout for their online stores and downloaded the Sell on Etsy app. Funds captured through the Etsy reader and app were deposited directly into the merchant’s bank account every Monday, but merchants could manually initiate a deposit on other days of the week. Each swiped transaction through the Etsy reader was charged a per-transaction fee of 2.75%, while each keyed-in transaction received a rate of 3% plus $0.25.

Etsy Location and Ownership

Sell on Etsy was intended for Etsy merchants who operate physical sales locations such as festival booths, flea market tables, or seasonal shops. Sales processed through the Sell on Etsy app were automatically deducted from an Etsy merchant's online inventory. In-person payments were also not subject to Etsy's general per-transaction fee of 3.5%, and “Quick Sales”—in-person sales of items that are not listed in the Etsy store—are not subject to Etsy's $0.20 listing fee. The Sell on Etsy app is available on iPhone and iPad (iOS 7 or later) and Android devices (Android 4.0 or later). Josh Silverman is the CEO of Etsy which is headquarted at 117 Adams St., Brooklyn, NY 11201.

Sell on Etsy Review Table of Contents

  • Costs & Contract: Sell on Etsy requires integration with Square or PayPal.
  • Complaints & Service: Sell on Etsy has received more than 100 public complaints.
  • BBB Rating: Sell on Etsy does not have a profile with the Better Business Bureau at this time.
  • Sales & Marketing: Sell on Etsy does not hire independent sales agents and has not received any complaints about its sales practices.
  • Rates & Fees: How Merchants Got The Best Rates With Sell on Etsy

Sell on Etsy Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints 100+
Live Customer Support Yes
Most Common Complaint Software Bugs

Moderate Complaint Total

There are dozens of negative Sell on Etsy reviews online, but none of these complaints suggest that the company scams its merchants. The vast majority of available complaints are related to technical difficulties like poor performance on the iPad, problems switching between accounts, navigation issues, and assorted other bugs. The app appears to function well on iPhones but has major issues on iPads. Android users generally praise the app and do not cite the same problems that Apple users mention. The current version of the Sell on Etsy app has a 4.3 out of 5 rating in the iTunes store and a 4.4 out of 5 rating in the Google Play Store.

Sell on Etsy Lawsuits

We have not found any outstanding class-action lawsuits or FTC complaints filed against Sell on Etsy. Dissatisfied merchants who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.

Sell on Etsy Customer Support Options

Etsy offers phone support for Sell on Etsy users, but merchants must request a phone call with Etsy rather than dial a publicly available number. Etsy also offers email support and an active user forum for general questions. A system where you must request a phone call falls short of our expectations of top-rated merchant accounts for great customer service.

Sell on Etsy Online Ratings

Here's How They Rate Online

No Dedicated Profile

The Better Business Bureau currently awards Etsy an “A+” rating and is showing accreditation for the company since September 2016. Etsy has received 498 complaints in the past three years, but these complaints are mostly related to shipping disputes, account cancellations, and other issues associated with the Etsy online marketplace. Since this profile lists complaints related to all facets of Etsy’s service, we will not factor it into our overall rating for the Sell on Etsy app.

Sell on Etsy Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swiped Rate None
Keyed-in Rate None
Early Termination Fee None
PCI Compliance Fee None
Equipment Lease Terms N/A

No Payment Processing Agreement

Etsy no longer processes payments for in-store or online purchases. Instead, it requires its users to integrate their Etsy accounts with Square and PayPal accounts. This means that there are no distinct merchant account terms enforced by Etsy itself.

Previous Sell on Etsy Pricing

Sell on Etsy’s card reader charged 2.75% for swiped payments and 3% plus $0.25 for keyed-in payments. Neither swiped nor keyed-in payments through the app were subject to Etsy’s standard 3.5% transaction fee, making this form of payment much cheaper than online sales for Etsy merchants. Sell on Etsy also did not include any monthly, annual, or cancellation fees.

Etsy Direct Checkout Contract Terms

The Sell on Etsy app required the setup of an Etsy Direct Checkout account (also a discontinued service), so merchants also needed to be familiar with the terms of Etsy Direct Checkout. The only complaints related to Etsy Direct Checkout’s contract terms were concerns about its pricing and fund holds. Etsy Direct Checkout imposed an initial delay of three days for each deposit upon a merchant’s initial signup, but funds became available for next-day deposit after ten days. Etsy Direct Checkout’s terms of use also outlined a fairly standard fraud prevention policy that allowed the company to hold flagged funds in a reserve account for up to 180 days or to recover costs associated with chargebacks from the merchant.

A Standard Mobile Option

Etsy’s swipe rate of 2.75% was identical to that of Square, and its keyed-in rate was only slightly better than Square’s rate of 3.5% plus $0.15. The company’s basic transaction fee of 3.5% did not apply to offline payments, so Etsy merchants could possibly have saved some money by using the Sell on Etsy app and reader instead of a third-party processor. However, Etsy’s mobile service never really competed with top-rated mobile credit card processing apps.

Sell on Etsy Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms Yes

Inside Sales Team

Sell on Etsy is only available to Etsy merchants, so there is no need for Etsy to advertise the service to non-Etsy users. Etsy therefore does not engage in telemarketing, outside sales efforts, or any other sales tactic that typically results in merchant complaints. The company clearly discloses its pricing for Sell on Etsy on its website, and we have found no complaints that mention misrepresentation or deception by Etsy representatives. If you suspect that the company is not honoring the terms of your contract, you can double-check your monthly bill with a third-party statement audit.

Our Sell on Etsy Review Summary

Our Final Thoughts

Not a Payment Processing Option

Sell on Etsy has been more or less discontinued as a payment processing app. The service now exists as a mobile option for managing a merchant’s Etsy store. Etsy users who would like an all-in-one payment processing option for in-person and online sales should consider working with a top-rated merchant account provider.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Sell on Etsy Treat You?

1 User Reviews

  • Diana

    Fair Warning to anyone that thinks ETSY is a “cool” place to shop. Had a seller put glass in a box without proper wrapping for $134.50 and ship it. Of course it arrived broken. Here’s what happens next with this site:
    1. I contact ETSY seller “SHORTPANTSVINTAGE” to tell her the packing was not sufficient – she tells me I broke it and ignores any request for refund.
    2. I contact ETSY “customer service” get form emails but never get any response from a human. This was over 2 weeks ago, and they have never contacted me.
    3. I file claim with AMEX after figuring out I’m dealing with a scam artist. AMEX refunds me. Again ETSY never responds.
    4. I close the claim and give negative feedback. ETSY REMOVES negative feedback. I you check you will find it very rare that anyone in fairyland (ETSY) ever had negative feedback.
    I will never buy anything from this site again. Their support is nonexistant, unless you are a dishonest seller, then you have it. If it were not for paying with AMEX or Paypal you are screwed. At any rate how fair is it that such a seller gets to keep my money?????

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