PaymentPop Rating for Square Online
Negative Feedback
There are no negative reviews published about Square Online on the PaymentPop website.
Positive Feedback
Square Online Store made it easy to get our website live with built-in payments and inventory tracking. We didn’t need a developer or any special training everything just worked right out of the box. It’s helped us sell more efficiently both online and in-store.
Square Online Store BBB Rating
Square is accredited with the BBB since 2021. As of this update, the Better Business Bureau is reporting an “A+” rating for Square despite 5,414 complaints filed in the last 36 months. This is a drastic improvement over our last update where Square Inc scored an “F”. Square maintains this deluge of complaints is due to the recent popularity of its CashApp service. 3,885 of the complaints were due to a problem with a product or service, 1,208 were billing or collections issues, 113 were due to advertising or sales problems, 26 were issues with a guarantee or warranty, and 182 were issues with delivery. Only 1,222 of these 5,414 complaints were resolved by the company to the satisfaction of the merchant. The remaining 4,192 were resolved to the dissatisfaction of the merchant or received no final response.
What Merchants Say
Square has also received 461 informal reviews to its BBB profile, only 7 of which were positive on tone, with 454 being negative. The most recent review describes an issue with held funds and bad customer support:
This company should be CLOSED by BBB and OUT of BUSINESS!!! It a SCAM. I do not recommend this for small businesses. It’s seems to be a good and easy company to with with and have in your business. But wait until you have the first problem.PLEASE save your time and aggravation, DO NOT DO BUSINESS with this C*** SQUARE company.They deactivate your account and frozen with my balance, I tried many diferent ways to get my money deposited, I even sent a registered letter to their brunch in **********, they do not release my money. I gave one STAR, because there is no other option. They do not reserve ***** hope an good attorney read this reviews and set a big law suit to this company. My Name is ********* and my contact is
It’s unclear what this user’s specific problem was, but all Square Cash users are advised to watch out for Square Cash app customer support scams.
Pattern of Complaint
The BBB previously prefaced its profile with a warning regarding the pattern of complaints filed by merchants:
Pattern of Complaint
Square, Inc. came to BBB’s attention in December 2010. A review of the company’s complaints on file was done in October 2019. Based on BBB files this company has a pattern of complaints. Complaints on file state a lack of customer service specifically; a lack of timely response to urgent issues, assistance, and communication.
BBB reached out to the company so that they may respond to the complaints currently on file and explain the process of handling support tickets. To date, the company has not responded.
An “C” Performance
In light of the company’s rising complaint total and consistent reports of customer service issues, and taking into account the previous BBB score, we have adjusted the BBB’s rating to a “C” for our purposes.
