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Associated Merchant Services Review
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UPDATE 2/20/2019: The Associated Merchant Services website is inactive at this time. The company now appears to be operating under the name “Impact Merchant Solutions” (impactmerchantsolutions.com). Please refer to our Impact Merchant Solutions review for more up-to-date information.
Founded in 2008, Associated Merchant Services (associatedmerchantservices.com) is the merchant account division of Rocky Mountain ATM, an ATM placement and service provider with headquarters in Durango, Colorado. Associated Merchant Services (AMS) appears to primarily offer credit card processing services, while its parent organization is squarely focused on ATM placement. AMS is headquartered at 1485 Florida Rd, #103, Durango, Colorado 81301, and does not list an acquiring bank on its website. According to LinkedIn, Reuven Cypers is the president of Associated Merchant Services. (Diazepam)
Associated Merchant Services Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
We have located only one negative Associated Merchant Services review, but this complaint explicitly accuses the company of fraudulent activity. As noted above, the complainant suggests that AMS’s president intentionally took sensitive merchant information and used it to open unauthorized credit accounts that were unrelated to credit card processing. It is our belief that if this practice were common at AMS, there would be far more merchant complaints filed against the company. It therefore seems more likely that this complaint was the result of a miscommunication or misunderstanding by the merchant. AMS offers a phone number on its website, but it’s unclear as of this review whether that number leads to sales or to customer support.
Associated Merchant Services Online Ratings
Here's How They Rate Online
The Better Business Bureau currently does not maintain a profile for Associated Merchant Services or for Rocky Mountain ATM at this time. As a result, we will not factor a BBB rating into this review.
Associated Merchant Services Fees, Rates & Costs
A Closer Look at The Contract
|Early Termination Fee||Variable|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Variable|
There is very little publicly available information about the standard Associated Merchant Services contract at this time. The company does not disclose its contract terms on its website, but it does describe a pricing model that sounds similar to interchange-plus pricing. AMS’s $1,000 guarantee seems to suggest that it is capable of offering a wide range of per-transaction fees and contract terms, so it’s likely that it customizes its pricing for each merchant. We are unable to find any complaints related to AMS’s contract terms at this time, which indicates that most of the company’s clients are satisfied with their pricing and fees. If you have any knowledge of the standard AMS contract (including any early termination fees or PCI compliance fees), please share that information in the comment section below this review.
Associated Merchant Services Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||Yes|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
AMS appears to primarily market itself using independent sales agents and offices. The company claims to have sales offices in Los Angeles, Denver, and Chicago, with more being opened weekly. There is currently only one Associated Merchant Services complaint that accuses the company’s sales team of deceptive practices. This complaint, which was filed in 2010 against the president of AMS, alleges that AMS collected sensitive information from the merchant and used that information to open unauthorized lines of credit. In our opinion, the validity of this complaint seems dubious. It is unlikely that a merchant account provider could get away with fraud of this severity for any extended period of time. We have therefore noted it in this section but not applied it to AMS’s score in this category.
AMS offers a $1,000 meet-or-beat guarantee in its sales copy. There is no evidence at this time that this promotion is illegitimate. Overall, the company does not appear to engage in deceptive sales practices. We have given it an “A” in this category as a result.
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