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Marathon Solutions, Inc. Review
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UPDATE 12/21/18: The Marathon Solutions, Inc. website is no longer active, and Marathon Solutions is now doing business as CardConnect. Please see our CardConnect review for up-to-date information about this company.
Marathon Solutions, Inc., (marathonsi.com) is a merchant account provider headquartered in Overland Park, Kansas. The company appears to be an ISO of First Data and is a strategic partner of CardConnect. Founded in 2002, Marathon moved to a larger facility in 2013 and claims to have an annual growth rate of 38%. Marathon Solutions, Inc. is a registered ISO/MSP of Wells Fargo Bank, N.A., in Walnut Creek, California, and is located at 7300 College Boulevard, Suite 600, Overland Park, Kansas 66210. Tim Hutteger is the founder and CEO of Marathon Solutions.
Marathon Solutions, Inc. Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||<10|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
We are currently unable to locate any Marathon Solutions complaints that accuse the company of being a scam or a ripoff. In fact, the company is showing zero complaints or reviews across all non-BBB consumer protection websites. This indicates that Marathon Solutions employs a competent and reachable customer support staff, or, alternatively, that the company outsources its customer service to First Data. The company’s website lists a dedicated email address for technical support.
Marathon Solutions, Inc. Online Ratings
Here's How They Rate Online
|Product & Service Complaints||0|
|Billing & Collection Complaints||0|
|Advertising & Sales Complaints||0|
|Guarantee & Warranty Complaints||0|
Marathon Solutions, Inc., is not an accredited business with the Better Business Bureau. As of this review, the company has an “A+” rating with the BBB and has not had any complaints filed against it in the last 36 months. The company has also not received any informal reviews on its BBB profile, although it’s worth noting that these reviews are not subject to verification by the BBB. In light of the company’s clean complaint record, we agree with the BBB’s rating of “A+.”
Marathon Solutions, Inc. Fees, Rates & Costs
A Closer Look at The Contract
|Early Termination Fee||Variable|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Variable|
As of this update, there is very little information available about the specific rates and fees associated with a Marathon Solutions contract. The company’s website, however, does include a blank copy of the first portion of its merchant agreement, which can be found below. The document reveals very little about the company’s terms besides the fact that Marathon resells the services of FDS Holdings, a DBA of First Data. First Data’s contract terms can vary greatly depending on a merchant’s size, business type, and time in business. It can offer agreements of up to five years with $500 early termination fees and high PCI Compliance fees, but it can also offer month-to-month agreements with low or nonexistent fees. Merchants are advised to carefully read their contracts and strongly negotiate all terms. Given the total absence of public complaints about the standard Marathon Solutions contract, we are awarding the company an “A” at this time. If you have any knowledge of the company’s standard terms, please leave that information in the comment section of this review. See the Marathon Solutions Merchant Agreement.
Marathon Solutions, Inc. Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Marathon Solutions appears to rely on various partnerships with professional associations to market its services. It is unclear at this time whether the company employs in-house, full-time sales representatives or independently contracted sales agents. We are currently unable to locate any negative Marathon Solutions reviews that mention unethical conduct by the company’s sales team, and the company does not appear to engage in any deceptive advertising strategies in its official materials. We therefore award it an “A+” rating in this category.
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