Marathon Solutions, Inc. Review

Marathon Solutions, Inc. Logo
4.9
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How did they treat you? ▼

UPDATE 12/21/18: The Marathon Solutions, Inc. website is no longer active, and Marathon Solutions is now doing business as CardConnect. Please see our CardConnect review for up-to-date information about this company.

Marathon Solutions, Inc., (marathonsi.com) is a merchant account provider headquartered in Overland Park, Kansas. The company appears to be an ISO of First Data and is a strategic partner of CardConnect. Founded in 2002, Marathon moved to a larger facility in 2013 and claims to have an annual growth rate of 38%. Marathon Solutions, Inc. is a registered ISO/MSP of Wells Fargo Bank, N.A., in Walnut Creek, California, and is located at 7300 College Boulevard, Suite 600, Overland Park, Kansas 66210. Tim Hutteger is the founder and CEO of Marathon Solutions.

Marathon Solutions, Inc. Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints <10
Live Customer Support Yes
Most Common Complaint N/A

We are currently unable to locate any Marathon Solutions complaints that accuse the company of being a scam or a ripoff. In fact, the company is showing zero complaints or reviews across all non-BBB consumer protection websites. This indicates that Marathon Solutions employs a competent and reachable customer support staff, or, alternatively, that the company outsources its customer service to First Data. The company’s website lists a dedicated email address for technical support.

Marathon Solutions, Inc. Online Ratings

Here's How They Rate Online

Online Ratings Summary
Product & Service Complaints 0
Billing & Collection Complaints 0
Advertising & Sales Complaints 0
Guarantee & Warranty Complaints 0
Delivery Complaints 0

Marathon Solutions, Inc., is not an accredited business with the Better Business Bureau. As of this review, the company has an “A+” rating with the BBB and has not had any complaints filed against it in the last 36 months. The company has also not received any informal reviews on its BBB profile, although it’s worth noting that these reviews are not subject to verification by the BBB. In light of the company’s clean complaint record, we agree with the BBB’s rating of “A+.”

Marathon Solutions, Inc. Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Swiped Rate Variable
Keyed-in Rate Variable
Early Termination Fee Variable
PCI Compliance Fee Variable
Equipment Lease Terms Variable

As of this update, there is very little information available about the specific rates and fees associated with a Marathon Solutions contract. The company’s website, however, does include a blank copy of the first portion of its merchant agreement, which can be found below. The document reveals very little about the company’s terms besides the fact that Marathon resells the services of FDS Holdings, a DBA of First Data. First Data’s contract terms can vary greatly depending on a merchant’s size, business type, and time in business. It can offer agreements of up to five years with $500 early termination fees and high PCI Compliance fees, but it can also offer month-to-month agreements with low or nonexistent fees. Merchants are advised to carefully read their contracts and strongly negotiate all terms. Given the total absence of public complaints about the standard Marathon Solutions contract, we are awarding the company an “A” at this time. If you have any knowledge of the company’s standard terms, please leave that information in the comment section of this review. See the Marathon Solutions Merchant Agreement.

Marathon Solutions, Inc. Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Employs Independent Resellers No
Advertises Deceptive Rates No
Discloses All Important Terms No

Marathon Solutions appears to rely on various partnerships with professional associations to market its services. It is unclear at this time whether the company employs in-house, full-time sales representatives or independently contracted sales agents. We are currently unable to locate any negative Marathon Solutions reviews that mention unethical conduct by the company’s sales team, and the company does not appear to engage in any deceptive advertising strategies in its official materials. We therefore award it an “A+” rating in this category.

Our Marathon Solutions, Inc. Review Summary

Our Final Thoughts

Marathon Solutions, Inc. rates as a reliable merchant services provider according to our rating system. The company has virtually zero complaints filed against it online, and it does not appear to engage in deceptive advertising strategies. The company’s overall rating may be subject to change once more concrete information is available regarding its contract terms.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Marathon Solutions, Inc. Treat You?

1 User Reviews

  • Richard Natalie

    I recently partnered with Marathon Solutions, Inc. for our company’s software needs, and I must say, it’s been a game-changer! Their expertise and dedication to our project were truly impressive. From the initial consultation to the final implementation, they demonstrated exceptional professionalism and an in-depth understanding of our requirements.

    Marathon Solutions, Inc. surpassed our expectations with their top-notch software development and seamless integration. Their team was always available to address any concerns and kept us in the loop throughout the entire process. The result? A robust and user-friendly software solution that has significantly streamlined our operations.

    I am delighted to have chosen Marathon Solutions, Inc. as our technology partner. Their commitment to excellence and on-time delivery make them stand out from the rest. I highly recommend their services to anyone seeking reliable software solutions. Kudos to the Marathon Solutions, Inc. team!

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