Updated 1/24/2019: The United Bank Card URL (unitedbankcard.com) now redirects visitors to the website for Harbortouch, where a message announces that “United Bank Card has changed its name to Harbortouch.” For information about Harbortouch, see our Harbortouch review.
United Bank Card (UBC – unitedbankcard.com) is a mid-size merchant services provider. Founded in 2000, the company provides merchant accounts and credit card processing and authorization services for credit, debit and gift cards; UBC also sells automated teller machines (ATM) and credit card equipment and software. The company headquarters is located in Hampton, New Jersey at 53 Frontage Road, Perryville Industrial Park.
UBC is an accredited business of the Better Business Bureau, with whom they maintain an “A+” rating despite 204 complaints filed against the company. These complaints include 95 problems with their service, 81 billing or collection issues, 26 advertising or sales issues, and two delivery issues. UBC has responded to all 214 complaints, resulting in 195 complete resolutions; 19 of these responses left the customer unsatisfied, though the BBB believes that a good faith effort was made.
Over 35 claims against UBC have been registered on other consumer protection websites. Common issues cited involve unexpected increases in monthly fees and difficulties terminating the service. In the comment section of many of these complaints, the Director of Support Services at UBC responded to the claims and left his contact information for follow-up.