Harbortouch May Have Overcharged You
If you accepted credit cards through Harbortouch or any other credit card processing company between 2017 and 2019, recent changes to the law may entitle you to refunds of certain debit card and credit card processing errors and overcharges. See this post to find out if your were among the businesses affected and to learn how you can get your money back.
Specialized POS for Retail and Restaurants
Harbortouch is a merchant account provider based in Allentown, Pennsylvania. Launched in 1999, the company provides card processing services, point-of-sale systems, electronic cash registers, and card processing terminals to U.S. merchants. Harbortouch previously operated under the name “United Bank Card” and now operates as a subsidiary of Shift4 Payments. At this time, Harbortouch primarily promotes Oryx, Echo, and SkyTab POS systems, which are designed to serve food trucks, cafes, restaurants, retail businesses, spas, and bars, respectively. Harbortouch also provides Authorize.Net as a payment gateway powering virtual terminals for e-commerce merchants.
Processing Over $10 Billion
Harbortouch claims to operate merchant accounts for over 120,000 business locations and to process in excess of $10 billion annually. The company is a registered ISO/MSP of Merrick Bank, South Jordan, Utah and of Westamerica Bank, 3750 Westwind Blvd., Suite #210, Santa Rosa, California. Jared Isaacman is the founder and CEO of Harbortouch.
Harbortouch Review Table of Contents
- Costs & Contract: Harbortouch offers a three-year contract with an early termination fee in excess of $250 multiplied by the remaining months in the contract.
- Complaints & Service: Harbortouch has received more than 100 public complaints.
- BBB Rating: Harbortouch (as Shift4 Payments, LLC) has an “A+” rating and has received 109 complaints and 33 reviews in the past 3 years. The company has been accredited by the Better Business Bureau since 2013.
- Sales & Marketing: Harbortouch hires independent sales agents and has received a moderate number of complaints about its sales practices.
- Rates & Fees: How Merchants Got The Best Rates With Harbortouch
Response from Harbortouch
With over 16 years in business, Harbortouch has received numerous awards and accolades for its growth, customer service and innovative products. This includes six appearances on Inc. Magazine’s “Inc. 500/5000” list of fastest growing private companies in the nation, a Deloitte “Technology Fast 50” award, awards from the Best in Biz Awards, Golden Bridge Awards, and American Business Awards, and a top Customer Service award from industry publication Green Sheet, among many other accolades. Serving over 120,000 merchants across the country and processing in excess of $10 billion annually, Harbortouch is also ranked as one of the largest payment processors in the country by Nilson Report. Harbortouch values each merchant it serves, realizing that exceptional customer service is just as important as competitive pricing and innovative products. Our award-winning customer support is handled entirely in-house and is available 24 hours a day, 7 days a week. This focus on customer service is illustrated in our Mission Statement: “Harbortouch’s primary goal is to provide exceptional service and value to our customers. Our merchant customers are the lifeblood of the company and our success is completely dependent on their satisfaction. Every decision we make must reflect the importance of preserving these relationships. As a company, we must always strive to provide our customers with the best possible experience with both innovative technology and sincere personal attention.”
Our unbiased reviews are supported, in part, by helping you find highly rated merchant accounts. You can learn more here.