Specialized POS System for Retail and Restaurants
Harbortouch is a merchant account provider based in Allentown, Pennsylvania. Launched in 1999, the company provides, merchant accounts, credit card processing services, point-of-sale systems, electronic cash registers, and mobile credit card card processing to U.S. businesses. The company previously operated under the name “United Bank Card” and now operates as a subsidiary of Shift4 Payments. They claim to provide merchant services for over 120,000 businesses and to process in excess of $10 billion annually in credit card transactions.
Harbortouch Merchant Services
At this time, the Harbortouch POS features an Onyx point-of-sale software, portable credit card readers, and SkyTab, a pay-at-the-table system. All are designed to provide credit card acceptance services for food trucks, cafes, restaurants, retail businesses, spas, and bars. The Onyx point of sale system comes with a screen, receipt printer, cash drawer, and card reader. Each system integrates with their POS software and related services. These other services include the Lighthouse Back Office management software, reporting, analytics, third-party integration, online ordering, online reservations, and tableside ordering. Harbortouch also provides Authorize.Net as a payment gateway powering virtual terminals for e-commerce credit card processing.
A New Lease on Business
Business owners previously reported issues with predatory contract terms in various online forums as well as in the comment section of this review. By and large, the company’s early termination fee was at the core of those complaints. However, Harbortouch has reformed its contract terms in response to these complaints. The company no longer charges an early termination fee and has lessened the length of its contracts from three years to a one-year term.
Harbortouch Location & Ownership
The company is a registered ISO/MSP of Merrick Bank, South Jordan, Utah, and Citizens Bank, N.A., Providence, RI. Jared Isaacman is the founder and CEO of Harbortouch. Shift4 Payments is headquartered at 2202 N Irving St Allentown, PA 18109.
Harbortouch Review Table of Contents
- Costs & Contract: Offers a one-year contract with no early termination fee and the option between interchange-plus or…
- Complaints & Service: Has received more than 100 public complaints regarding…
- BBB Rating: Has been accredited since 2013 and has an “A+” rating but has received 144 complaints and 28 reviews in regards to…
- Sales & Marketing: Hires independent sales agents and has received a moderate number of complaints about its…