Shift4 Payments Reviews & Complaints

Shift4 Payments logo
2.5
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How did they treat you? ▼

Pros & Cons
Pros: Cons:
Good customer service ratings. Lack of price transparency.
Broad eCommerce & POS offerings. Early termination fee for free terminal.
Free terminal available (conditions apply). Tiered pricing model offered.
Interchange-plus pricing option. High complaint volume reported.
One-year contract (option available). Long-term contract commitments.

Overview

In this review of Shift4 Payments, we'll take an in-depth look at this major player in the merchant account provider industry. Founded in 2018, Shift4 Payments has quickly grown in the payment processing sector through various acquisitions, including Harbortouch, Restaurant Manager, and POSitouch. We'll cover the range of services offered by Shift4 Payments, such as end-to-end processing, payment gateway, virtual terminal services, POS systems, mobile payment solutions, and more, showing how they meet different business needs. We'll also discuss rates and fees, contract terms, and common feedback from users.

We'll also examine the impact of Shift4 Payments' rapid expansion, especially focusing on how well its acquired companies have been integrated and what the future holds for them. We'll look at industry ratings, employee and user reviews, and Shift4 Payments' marketing tactics. This article aims to provide a clear understanding of Shift4 Payments' services, customer satisfaction levels, and its position in the payment processing industry, helping businesses make informed decisions about using their services.

About Shift4 Payments

Shift4 Payments is a merchant account provider that currently functions as the parent company of Harbortouch. Shift4 Payments was created in January 2018 when Lighthouse Network (Harbortouch's former parent organization) acquired Shift4 Corporation, a payment gateway provider based in Nevada. In February 2018, Shift4 Payments proceeded to acquire three POS providers focused on the hospitality industry: Restaurant Manager, POSitouch, and Future POS. Shift4 Payments added Merchant Link to their stable in 2019, 3dcart in 2020, and VenueNext in 2021. It appears that all of these products will be absorbed into the Shift4 brand. In fact, it's possible that Harbortouch itself could rebrand as Shift4 in the future. In 2022/2023 Shift4 acquired Online Payments Group, The Giving Block, and Finaro.

Shift4 Products and Services

Payments Processing Services

Shift4 Payments handles all major debit and credit cards for various business types. Their services include end-to-end processing, their own payment gateway, gift and loyalty programs, PCI-validated encryption, contactless payments, the SkyTab restaurant ordering and mobile payment system, e-commerce solutions, QR codes, and multiple POS solutions, including HarborTouch.

Payment Gateway Services

Shift4 Payments' gateway services enable businesses to securely accept credit and debit card payments via their websites. The gateway is fully customizable and integrates with major e-commerce platforms like Shopify, WooCommerce, and Magento.

Virtual Terminal Services

Shift4 Payments offers virtual terminal services that allow businesses to process card payments over the phone or via email without needing a physical card reader. This service is ideal for businesses without a storefront or those that need to process payments remotely.

POS Systems

Shift4 Payments provides various POS systems to meet the needs of different industries. Options include traditional countertop terminals and mobile POS systems, ensuring secure and efficient payment processing.

Mobile Payment Solutions

Shift4 Payments' mobile solutions enable businesses to accept payments using a smartphone or tablet, which is ideal for operations in remote locations or at events like trade shows and farmers markets.

Gift and Loyalty Card Programs

Shift4 Payments offers customizable gift and loyalty card programs to help businesses increase customer loyalty and drive sales. These programs can be integrated with POS systems and e-commerce platforms.

Online Ordering and Delivery

Shift4 Payments provides online ordering and delivery services, allowing businesses to accept orders online and deliver products or services to customers. This includes restaurant ordering and delivery, as well as online ordering for retail businesses.

Fraud Prevention Services

Shift4 Payments offers a range of fraud prevention services to help businesses reduce the risk of fraud and chargebacks. These include address verification, card security code (CVV2) verification, and fraud screening.

Shift4 Mergers & Acquisitions

Shift4 has been acquiring several companies in the last few years. Often, the company has stated that it will move the merchant clients of the the acquired companies to Shift4's own processing and POS services, such as Harbortouch POS and SkyTab. As of our last update of this review, we are aware of Shift4 buying the following companies:

Shift4 Acquired Companies

  • Focus POS
  • Finaro
  • CurvePay
  • 3Dcart
  • The Giving Block
  • VenueNext
  • Restaurant Management POS
  • POSitouch
  • FuturePOS
  • Lighthouse Network
  • Online Payments Group

If you have any further information regarding any mergers or acquisitions, please leave it in the comment section below.

Shift4 Payments payment processing
Shift4 Payments offers a wide variety of payment processing options

Shift4 Payments Customer Reviews

Here's What Their Clients Say

Customer Reviews Summary
Total Online Complaints 10+
Live Customer Support Yes
Most Common Complaint Long-Term Contracts
Recent Lawsuits Yes

Updated Overview of Shift4 Payments

Shift4 Payments has garnered around 15 negative reviews, suggesting early-stage feedback for a company still establishing its presence in the market. Despite its recent entry, examining the experiences with Shift4’s precursor entities offers more comprehensive insights.

Feedback on Shift4 Corporation

Active since 1994, Shift4 Corporation maintains a remarkably low complaint record, highlighting minor technical challenges and software hiccups—typical for payment gateway services, where blame often bypasses gateway providers for merchant account issues.

Harbortouch Feedback Trends

Harbortouch exhibits a significant volume of complaints for its scale, with criticisms focusing on misleading sales approaches, equipment malfunctions, steep cancellation fees, and inadequate support. Its association with Ripoff Report via a corporate advocacy program is controversial, potentially masking genuine merchant grievances with repetitive positive narratives.

Addressing Negative Perceptions

Harbortouch’s CEO has publicly speculated that negative reviews may stem from competitors opposed to their free POS business model, questioning the authenticity of such criticisms. Nonetheless, a thorough review suggests that most negative feedback originates from genuine merchant experiences, casting doubt on the company’s dismissal of such concerns.

Harbortouch’s Direct Engagement

Harbortouch’s leadership, including the CEO, has directly interacted with merchant complaints online, defending their contract disclosure practices and justifying termination fees. Their proactive approach, coupled with participation in CPO’s complaint resolution program, indicates a commitment to resolving client dissatisfaction.

Legal Challenges Facing Shift4 Payments

Shift4 Payments faced a 2018 antitrust lawsuit, alleging market monopolization tactics, which remains unresolved. Furthermore, subsequent investigations and lawsuits in 2021 and 2022 highlight ongoing legal scrutiny, underscoring potential concerns for merchants regarding the company’s business practices.

Shift4 Payments’ Approach to Customer Support

Shift4 Payments extends chat and telephonic support, mirroring industry standards but not exceeding them. Despite Harbortouch’s efforts to rehabilitate its image, persistent complaint patterns and unchanged grievance content under the Shift4 Payments brand warrant cautious consideration from merchants seeking reliable customer service.

Contact Information for Shift4 Payments

  • (888) 276-2108 – Toll-Free Customer Service

Additional Support Channels

  • Online customer support form
  • Chat support available on the website

Despite these channels, Shift4 Payments’ customer service offerings may not meet the high standards set by leading merchant service providers, as indicated by ongoing merchant feedback and legal challenges.

Shift4 Payments Online Ratings

Here's How They Rate Online

Online Ratings Summary
BBB Rating 1.24
Trustpilot Rating 2.1
ComplaintsBoard Rating 1
Average Rating 1.45

BBB Rating Analysis for Shift4

Shift4 has an average customer review rating of 1.24/5 stars on BBB based on 17 customer reviews. The company has received 174 complaints closed in the last 3 years, with 67 complaints closed in the last 12 months. Common themes in the reviews and complaints include issues with product/service and dissatisfaction with the company’s response to customer concerns.

Negative Feedback

I cancelled my service with Shift4 in April 2022. I have an email from [redacted] saying it would be cancelled in thirty days. I have no equipment to send back, being we are a hotel and take reservations and cc over the phone. My account was still being debited every month. The base price has more than doubled since I stopped using the services. I have called more than eight times to get this resolved. The first few times, I was told they had to put in a ‘ticket for my inquiry’. I never hear back and still get charged every month. I went through the process of closing the account again in October 2022. Still getting the monthly charge. This month, March 2023, I was charged the base fee twice. I called again. They said since my account is closed, they have to send it to an ‘escalation agent.’ As of today, the issue is still not resolved. See the attached email and monthly invoices with price increases. – Complaint from March 29, 2023

DO NOT USE this company. Everything that was promised was a lie. I was told no fees just a % of the total. Guess what I have a $25 every month plus a higher % than promised. They won’t let me out of the so called contract. – Review from April 18, 2023

Positive Feedback

There are no positive reviews published about Shift4 on the BBB website.

Source: BBB

Trustpilot Rating Analysis for Shift4

Shift4 has a “Poor” rating on Trustpilot, with an average score of 2.1 out of 5 stars based on 14 customer reviews. The majority of reviews are negative, with 86% of reviewers giving a 1-star rating. Common themes among the negative reviews include issues with customer service, problems with processing and system functionality, and difficulties in resolving disputes or account issues.

Negative Feedback

Terrible Company. We run restaurants and switched to Shift4 for processing. Their system is obviously not meant for restaurants. We had constant issues with tips not being processed, causing us to cover customer tips ourselves. Their cancellation policies are almost as bad as their system. They demanded we pay fees through the end of the year and wouldn’t allow us to cancel even with 30 60 of 90 days notice. Hopefully that extra $25 per month was worth it, we’ll be telling everyone who will listen not to use Shift4.
– Review from July 26, 2023

By far the worst company I’ve ever dealt with. Awful service, excessive fees, no one owns the partnership/no primary contacts, continued to charge me for 10 months after I closed my restaurant and then, after resolving that/ending any/all partnership 3 months ago, was recently charged another $1200. Could not be more livid with how this company conducts business – total fraud.
– Review from July 27, 2023

Positive Feedback

Almost plug and play. Very easy to configure and use. Great customer service too.
– Review from December 12, 2020

Source: Trustpilot

ComplaintsBoard Rating Analysis

Shift4 has a rating of 1.0 stars on ComplaintsBoard, based on 7 customer reviews. The reviews predominantly express dissatisfaction with various aspects of Shift4’s services.

Negative Feedback

Features Worth Checking Out, But Beware of Delayed Charges and Lack of Tech Support. Shift4 is def something else! Like, seriously, they gonna charge yo customers for five whole months after they done bought somethin from yo store! That is just cray cray! And don’t even get me started on they tech support, or lack thereof. Ain’t nobody gonna help you out when you need assistance with anything. It’s like they don’t even care about you or yo business success.
– Review from E. Rice, May 30, 2023

Funds Frozen and Unreleased – Exercise Caution with this Payment Processor. We signed up with Shift4 to process almost $1 million in transactions, but they ended up freezing our funds and refusing to release them back to us. We were quite disappointed with their service, and we would advise others to exercise caution if they choose to use this company as their vendor.
– Review from M. Will, May 28, 2023

Positive Feedback

There are no positive reviews published about Shift4 on the ComplaintsBoard website.

Source: ComplaintsBoard

Shift4 Payments Fees, Rates & Costs

A Closer Look at The Contract

Cost & Fees Summary
Cancellation Penalties No
Monthly & Annual Fees Yes
Processing Rates Interchange-plus or variable
Equipment Leasing Yes

New Contract Terms in Response to Client Dissatisfaction

Previously, Shift4 Payments’ terms and conditions mandated a three-year contract with a high early termination fee, which was a frequent point of concern in customer reviews on various websites. In response, Shift4 Payments has updated its terms to offer a one-year contract with a tiered pricing model. Transaction rates are now set at 1.39% plus $0.10 for swiped transactions and 1.79% plus $0.10 for keyed transactions. The company no longer imposes an early termination fee, significantly reducing the financial burden on businesses wishing to end their contracts early. However, Shift4 Payments requires the return of equipment within 15 days post-contract, enforcing fees of $200 for standard terminals, $300 for contactless terminals, and $500 for POS systems if not returned on time.

POS Pricing

Shift4 Payments, owner of various POS system companies including Harbortouch, Restaurant Manager, and others, also partners with over 300 POS and PMS providers. Harbortouch now offers the new Onyx model, replacing previous models with straightforward pricing: $29 per month for Echo POS and $39 for Elite POS. Installation fees are $150 for the first Echo system and $100 for additional systems; Elite POS systems incur a $250 fee for extra wiring if needed. No early termination fees are included, but a $500 equipment return fee is enforced if equipment is not returned as stipulated in the merchant agreement.

Both POS systems offer optional add-ons with monthly fees or can be purchased outright. Other items such as employee authorization cards, printers, and scanners are available as one-time purchases.

Virtual Terminal and Payment Gateway Pricing

Shift4 Payments also outlines fees for its virtual terminal and payment gateway services in its terms and conditions, charging 1.79% plus $0.10 per transaction along with a batch fee of $0.35.

Your Agent’s Word Is Not The Final Word

Despite official terms, Shift4 Payments employs independent sales agents, leading to possible variations in transaction rates and fees. It is confirmed that verbal agreements by agents do not supersede written contract terms. Business owners have reported discrepancies where agents failed to honor verbal fee waivers or modifications and lacked transparency about contract terms and termination fees. For businesses concerned about potential hidden fees, a cost analysis from an independent fee reduction service is recommended.

A New Grade for New Contract Terms

The revision of Shift4 Payments’ contract terms for merchant agreements and POS systems has led to a new grade of “B” in this category. The elimination of early termination fees and the introduction of shorter one-year contracts significantly reduce the financial strain associated with these systems, despite the presence of multiple monthly and one-time fees. Merchants are encouraged to review other providers on our list of the best merchant accounts for more favorable terms.

Shift4 Payments Employee Reviews & Sales Tacitcs

Should You Work For Them?

Jobs & Marketing Summary
Uses Independent Resellers Yes
Telemarketing Likely
Misleading Marketing No
Discloses All Important Terms No

Same Organization As Harbortouch

Shift4 is simply a combination of Harbortouch, Shift4 Corporation, and a few smaller POS companies. As a result, the sales experience for businesses that sell their products should be similar to the standard Harbortouch experience.

Independent Sales Team

Harbortouch hires independently contracted sales agents (ISAs) to resell its merchant account services. This is a standard practice within the industry that often results in unregulated or unsupervised agents reselling a provider’s services without effectively disclosing contract terms. On this website and elsewhere, reports are common of a Harbortouch sales representative promising to waive fees or provide month-to-month contracts only to fail to follow through, leaving the client on the hook for some unfavorable contract terms. This does not compare favorably to our list of best credit card processors.

“Free” Equipment Promises

Online Shift4 Payments reviews seem to indicate that a common point of miscommunication has to do with Harbortouch’s heavily promoted deals for free equipment or a free POS system. Harbortouch likes to phrase its promotion so that the equipment itself is technically free, but it requires the business to sign an automatically renewing, three-year service commitment so that Harbortouch can recover its upfront costs. In this way, the business owner still has to pay for at least three years of access to the equipment, which to some clients may seem indistinguishable from having a long-term equipment lease.

30-Day Trial Period

Some clients also report that they agreed to receive free equipment or software but canceled before receiving or implementing these services, only to be charged with a cancellation fee in the amount of the remaining cost of the multiyear contract. Business owners who cancel before the install date should only owe a $250 restocking fee. After the install date, Harbortouch offers a 30-day trial period. If clients cancel after this 30-day period has concluded, then they will be responsible for the full cost of the service agreement, despite the claims of any sales agent. If clients cancel within the trial period, they are still responsible for fees incurred during the trial period as well as the costs of shipping equipment back to Harbortouch.

Contract Survives Your Business

A smaller number of businesses claim that they were not made aware of the fact that they are responsible for the full cost of the service agreement regardless of whether or not their business closes permanently. It appears to be Harbortouch’s policy to enforce the terms of its agreement even in the event that a business goes out of business.

Continued Complaints Despite Training

A Harbortouch representative has stated on multiple occasions that the company offers rigorous agent training and has procedures in place to discipline ISOs that act unethically. The company also clearly discloses its service agreement terms in its paperwork and requires follow-up communication with merchants after they open an account. However, Harbortouch still routinely receives complaints that describe misrepresentation or nondisclosure by its independent sales agents. This indicates that despite the company’s admirable efforts, a significant number of clients are still having a negative experience with Harbortouch’s sales team.

A Precautionary “C”

Shift4 Corporation enjoyed a very low complaint total before its acquisition by the Harbortouch team. It’s therefore possible that Shift4 Payments will adopt the practices that minimized complaints at Shift4 Corporation. However, Harbortouch’s management team is still at the helm. As a cautionary measure, we will therefore assign Shift4 Payments the average grade of “C” that we assign Harbortouch in this category. If you believe that you were deceived about the terms of your Shift4 Payments contract, you can find and eliminate hidden fees with a third-party statement audit.

Shift4 Payments point of sale
Shift4 Payments offers Harbortouch as well as other POS systems

Our Shift4 Payments Review Summary

Our Final Thoughts

Shift4 Payments currently holds the same rating as Harbortouch due to their shared ownership and operational practices. Shift4 Payments emerged after Harbortouch’s owners acquired Shift4 Corporation, but the same management team remains in control, leading to similar business approaches.

Shift4 Payments sells the full lineup of Harbortouch products and maintains identical contract terms. Even the BBB acknowledges Shift4 Payments as Harbortouch’s new name, reflecting the continuity between the two. We are actively monitoring customer feedback to identify any meaningful distinctions that could arise, but until such differences emerge, businesses are more likely to secure a better deal by exploring top-rated payment processors.

Location & Ownership

Shift4 Payments is headquartered at 2202 N. Irving St., Allentown, PA. Shift4 Payments is a registered ISO/MSP of Citizens Bank, N.A., Providence, RI, and Merrick Bank, South Jordan, UT., and Jared Isaacman is the CEO and Don Isaacman is the president of Shift4 Payment and of Harbortouch.

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Which is Most Important for You?

If you had to pick one, which quality would you say will be the most important with your next credit card processor? Tap or click your selection to register your vote:

  1. Low Transaction Fees
  2. No Monthly Fees
  3. No Contract
  4. Reliable Customer Support
  5. Quick Signup

Testimonials & Complaints

How Did Shift4 Payments Treat You?

47 User Reviews

  • Joseph M Topor Iii

    TMML Corp

    Support is abysmal. Staff could never fix monthly report so that daily batch matched their monthly reporting. we called in with an issue, a support ticket would be generated, but that ticket was never followed up on.

  • James

    Absolutely the worst I have ever dealt with. Grew too quick and put in hidden charges everywhere. Customer service do not have a clue. It is like walking into home depot. Any question you ask, they look the same information you can online. It is a shame that smaller companies sold out and are left with this disaster.

  • Vasilike

    Ozzies Luncheonette

    While I was reconciling my bank statements with my QuickBooks in preparation for my income taxes I found that Shift4 in the month of August 2023 had made 2 large deposits. When I added my daily credit card payments for the days that Shift4 had not deposited the funds, they did not match up to the 2 large deposits that Shift 4 made. I contacted Customer Service regarding the missing funds, I was informed that my complaint was not within the 30 day limit and therefore I had no recourse but to take the loss although they took the money from my customers. Needless to say I was not happy to Shift4’s response and I was furthermore told that I should have read the contract. I called back to Customer Service to at least get a breakdown so that I could proceed with my tax preparation. I was fortunate enough to get a very helpful individual by the name of Ediea who went through all of the days in question. She was able to tell me that on 7 days some transaction did not go through for some odd reason. I never got any notification from Shift4 that there was a problem with my transactions not being able to be processed. It’s strange that out of the entire month of August only 10 consecutive days Shift4 had a problem processing my transactions.

    My main point in filing this complaint is to bring to the company’s attention that although I might not have noticed within the 30 day limit, they also have a responsibility to their customers to process the transactions and if there is a problem the customer should be notified. Shift4 should not take the stand of “sorry it didn’t go through” therefore it’s your (customer) loss and our (Shift4) gain.

  • Jason Dailey

    In accordance with their contract we tried for months to find a solution before going to arbitration. All they ever did was shift blame. Now, they are simply trying to run out the clock on a small business they crushed hoping the lawyer fees alone will make us go away. A classic example of big business stomping out the little guy.

    Here’s where we are: Until June 2023 I was a small business owner in Kansas for nearly five years. During that time my business survived the unimaginable, a global pandemic. Despite this catastrophic event, my business survived. The ultimate demise of my business is the direct result of our credit card processing company, Shift4, and their egregious errors that resulted in my business closing, costing the livelihoods of six employees and myself.

    In late October 2022 the credit card machine provided by Shift4 began to error out. The date on the machine began resetting to December 31, 1969. Shortly thereafter, I noticed our daily batch totals were not “tying” we were not receiving money for all transactions. I reached out to my local contact to bring this to his attention and was initially assured, though the batch totals were inconsistent as posting, the money was being collected and applied; we were receiving full payments.

    In mid-November 2022 I reached out to my local contact to address the issue again. The credit card slips again read 12/31/1969. It was during our annual holiday sale; our most prosperous time of the year, and we did not receive full payments. I also made several calls to technical support (which is in their call log and my emails). The “customer service” would temporarily fix the problem by resetting the date, but no one would admit any correlation between the incorrect dates and missing money despite my suggesting one was impacting the other. Onus has been completely on me from discovery, to follow through, to proof the machine was reverting back dates by providing individual, original receipts and daily batch settlements. I’ve spent countless hours (daily for 8 months) working on the grievous errors that ruined my business. I have been unable to accurately balance my account since November of 2022 until the date I had to shutter my dreams. My business was making a profit, but since it was not being collected, my cash flow dried up. Then the catastrophic mass reconciliation, supposedly “fixing” the problem, that was done on April 11th, 2023 was not only too little far too late, but the proverbial nail that finished off my business.

    The reality is that between October, 2022 and April, 2023, approximately $9500 (around $2000/month) was not deposited into the business account from transactions processed by Shift4 Payments. I had already been scrambling to “make up” the money that should have been in my account all along. I was trying to run the business with a severe deficit. The mass reconciliation noted above, executed by Cassandra Funk and Shawn Brice, was done without any prior warning to me or my clients. Suddenly, my team and I were inundated with angry calls from our guests who were charged six months late for services, often for multiple visits. Shawn Brice provided a letter addressed to only me as a “non-apology” apology, after the fact of enraging our clientele. In this letter Shawn Brice stated, “we took immediate action to correct the issue”. If this was the case, why did it take nearly 6 months and rack up back charges of over $9,000? And after all this, Shawn suggested we use the letter to show our guests to alleviate their concerns. And, yes, Shift4 did have the right to push through these payments. However, just because you can do something doesn’t mean you should without any forethought. These actions of Shift4 and its representatives caused enormous reputational harm and severely damaged the goodwill of my business.

    During the period between 10/15/22 and 4/18/23, to keep our business running with these deficits Shift4 incurred we had to come up with about $22,000 on our own to fill in the gaps Shift4 caused. These are monies the business was left without that should have been available to secure a strong business; i.e. – tangible damages. Furthermore, finishing out our obligations under the lease amount to $44,000. Any and all future revenue of my business is gone through no fault of my own. I expected our business profits to exceed $70,000 in 2023, $100,000 for the next five years at least.

    I have also well documented severe, treatment-resistant depression that lasted months and has required twice weekly treatments since December, and is still ongoing.

    Ultimately due to these issues, I was forced to close this business that I have poured my heart and soul into. Not only that, my family has put every additional cent from our savings into this as well as ask family for financial help for the business. Leaving us with an SBA loan of $150,000.

    Shift4 seems to be under the impression their only culpability is reconciling the actual financial aspect. I don’t believe this to be the case. This business was to be a future I had been building towards for years.

    I can’t properly convey the distress this situation has caused over the last eight months. I am as upset as some of our (former) guests though I would like to settle this as fairly and amicably as possible.

    They continue to ignore this situation and, as stated above, are hoping to run out the clock.

  • Tony

    I am happy to say, Shift 4 does have a few decent people working in their company. It just took getting to the right person. My issues with Shift 4 have all be resolved.

  • Kai

    Shift4 took over another payment system I’d signed up for years ago and never used. I signed up for a system that charged a minimal % fee per transaction, because I do very few transactions per year. When Shift4 took over they, without my knowledge or consent, started charging me a monthly fee and did so for years before I noticed it. When I finally requested a cancellation and refund they said they can only refund the last three months. THIS COMPANY LITERALLY TOOK MONEY FROM MY ACCOUNT EVERY MONTH FOR YEARS WITHOUT MY KNOWLEDGE OR CONSENT AND REFUSED TO RETURN IT. THESE ARE SOME OF THE MOST UNETHICAL UNCONSCIONABLE BUSINESS PRACTICES I’VE EVER EXPERIENCED.

  • Tony Ecker

    The Brickyard Restaurant and Ale House

    Worst Customer Service EVER
    Hidden Fees, Unannounced contract changes!

    During COVID, to protect themselves they implemented an Autorenewal one year contract. However, I was in the middle of a three-year contract. When I asked about being notified about this contract change, they said I needed to refer to their website.
    I have cancelled all there services yet they are still charging my bank account. and I can not get anyone on the phone who will take responsibility for this???

  • Tracy

    Tracy's King Crab Shack

    STOP PAYMENTS through your bank immediately! AND get a ticket # if you call them. I sold 2 business (with equipment that they transferred to new owner) and they still deduct money from my account every month despite dozens of calls to various departments. It’s been 2 years. I would have done earlier but I didn’t check that bank account very often. Everytime I called someone was taking care of it, but they would tell me there was no ticket #. Someone actually started a new account under my closed one!

  • Richard

    We have been in business for almost 20 years and this company is, by far, the most untrustworthy payment processor company we’ve encountered. We were “advised” to switch to their service at no charges and no contract. Right after we switched over, we found out we have to pay for their integration software (along with is annual fee). When we tried to cancel, they told us the hardware they sent us has a CONTRACT. How deceptive! Now we’re stuck with a credit card processing company that tries to swindle us at every turn. That’s terrible.

    Their customer service is very bad also. Once they manage to get you to sign the contract, that’s it. No more help.

  • raymond piacquadio

    Pasta Too

    100% worst company on the planet. Do not trust these people. They mess with your statements and combine them so you can’t tell what you are being charged for in a batch. We also had charges come into our account for 4 months prior. Customers calling and screaming that they were illegally charged.
    This company has the worst customer service and policies. They make it extremely difficult to get out of contract and even when it’s expired they automatically renew it without a formal/courtesy call.
    WORST COMPANY EVER LIES AFTER LIES DONT TRUST AND GET IN THIS MESS!!!

  • Tony Ecker

    The Brickyard Restaurant and Ale House

    A long hard stretch it’s been But Shift 4 has made good on all their promises and have fixed 95% of all the problems we have had. I have used Future POS for a long time and believe it to be one of the best POS software’s. DBS is our dealer and they have been through a lot to make good on our system.

  • Kristine Hill

    Whispering Winds Nursery

    I too have been continuously charged monthly, although I have not used them since 2018. I will be blocking them through my bank. I had cancelled them when I moved my business and used square. I contacted them again and cancelled. I ended up with them through the acquisition of my previous company. I would love to participate in a class action lawsuit against them. They are thieves and prey on businesses whose resources are spread thinly. I can’t even get anyone on the phone. I waited for “the next available representative” for 25 minutes before I hung up.
    Horrid business!!!

  • woody adam

    woodys tobacco shop

    I was just inquiring about the service. Now, I keep getting a DocuSign forcing us to sign.
    I don’t know how to get rid of this company.
    the rep is from Southfield Michigan I would not ever give any information.

    be careful it is not a good company to do business with.

  • DG

    3dCart and Shift4 payments …. what a joke. I never had an issue with 3dCart until Shift4Shop took over and changed payment processing. Free website if you use Shift4 payments .. okay, sounds good. NO. They decided I didn’t meet their criteria for card processing and closed my account, in closing they also said they refunded every credit card I processed through them. Not only did my customers receive their product but they also received it for free. This has been a NIGHTMARE and getting my money back seems to be impossible. Stay away, use someone else. I’m using Square again and not having any problems.

  • Mike

    Bar and Grill

    100% worst company on the planet. Do not trust these people. They mess with your statements and combine them so you can’t tell what you are being charged for in a batch. We also had charges come into our account for 4 months prior. Customers calling and screaming that they were illegally charged. Good luck explaining to tech support that speaks in broken English. We sold our company and they gave all of our data to the new owners and then locked us out. We cannot do quarterly tax payments nor end of year processing because they dropped our database. I contacted the State Attorney Generals office so hopefully they will get sued.

  • MIchelle Foyt

    I switched companies because shift4 is corrupt. when we switched (which is now 2 years and 4 cancellations later) they never topped charging us! we still pay $500 a month even though its been 2 years!!!! Even though we returned everything right away!!! Two years later and a million phone calls later which they right out lie to you on each call! you don’t think any company would do that right? No, they are soooo overly nice, say you have done everything right, say they owe you $money and they are returning it to you now…NOPE…they just repeat that you never cancelled, even though you have done it 4 times already and they LIE! Save yourself a major heartache…DO NOT TRUST SHIFT4.

  • Tony Ecker

    The Brickyard Restaurant and Ale House

    Unbelievably incompetent!!!
    I have been a Future user and support for 10 years. After being purchased by Shift 4 and being forced to switch hardware the past 4 years have been the most frustrating and stressfull of my life. And non of it has been Covid related… In one instance they direct shipped me three seperate stations, three weeks in a row, with No Hard drives. This was to replace a station they had just installed one month earlier… Follow that up with the EMV devices only working half of the time. Then they sent me four different sets of replacements, non of which worked. Most recently I was sent yet Another station to replace an on going issue, and they station they sent me doesnt fit and I was told by the dealer I should just buy my own because shift 4 can’t help.
    I could go on and on. Please at all cost avoid dealing with this company, at least in the North East.

  • Sean

    My company has been using Shift4 the entire time ive been with them(5 Years). I worked in Business department so i dealt with Shift4 all the time. The biggest blessing of quit my job is literally not having to deal with Shift4 anymore. Straight up WORST Company EVER!!!
    1) EVERY INVOICE HAD A PRICE INCREASE. Yes over the 5 years every single invoice the price went up ( we have many merchants) so the prices didnt increase just a little it was terrible, idk how its not price gouging.
    2) ISSUES ON ISSUES. The support is the absolute worst, id have to call back again and again cuz either the person on the phone didnt know how to do anything, they would LIE and tell me they cant help(which they could, they just passing it off), or they would just say theyll look into it and reach back to me which a phone call would never come.
    3) we had BIG ISSUES like when our monthly list needs to run, we have automatic charges that run (for example everyone that pays on the 1st of month the CC runs automatically totaling near $200K).. a Couple times our monthly billing straight DID NOT Run and we were out HUNDREDS OF THOUSANDS of dollars because of shift4, the worst time this issue didnt get fixed for a near week we were just out $200K.
    4) hardly ever got someone that spoke English, sounded like i was calling the heart of India..

    I wouldnt do business with Shift4 again after the personal terrible experience with them for 5 years.

  • Lisa Fredrickson

    Symphony Scents

    Not worth the free website. These guys are holding a deposit 5 days = not 48 hours – they suck and I am ready to go back to paying for my site and using Square which posts payments the same day.

  • Michelle

    The Cooks Room

    I haven’t used shift four since October of last year but they are still charging me every month up to $200 for no transactions! The messed thing is it varies as if I have different transaction totals each month! Horrible company! Not an intelligent one, I can see the lawsuits!

  • K Hazaveh

    Shift 4 took over my merchant card services in 2020 and their sweet talking lies about GREAT rates signed me into a contract which auto renews your obligation every year for another year. I was lied to and told I am only obligated for first year.
    Then they told me to sign up for harbor light online access to get reports and statements emailed. I did but didn’t get any statements for a year. Also he conveniently failed to mention that it costs $17/ mo for something that should be included in all their other B S monthly fees
    Well the rate he promised was a lie. I got charged 2.5 times that. And every 3-4 months they raised their fees. They again lie and blame the CC companies for all of them.
    I called this year before my renewal and complained and wanted to renegotiate and lower rates but they again lied and said we’ll call you right back. They didn’t. I called a couple of more times and finally they said it’s too late to cancel as your contract auto-renewed!
    I left these crooks and went to my local banks that appreciate my business and are not i e cold thieves. I have to pay their monthly fees for 11 more months but it’s worth it just to get rid of them and stopping the $$ hemorrhage. STAY AWAY OR CUT TGEM LOOSE.

  • Al Want

    Shift AWAY from Shift4. Since 2018 acquisition of Shift4 by HarborTouch processing, customer service has dropped significantly. When Covid slowed the economy, Shift4 was quick to start removing THEIR fee from every daily deposit (instead of previous monthly debit) but when there are issues on their end causing ‘funding delays’, they’re slow to act causing 24 hour delays in deposits into merchant accounts. We’re moving to a new processor ASAP.

  • Paul Shelton

    I was lured to Shift 4. From day one it was a disaster, they just called and changed me over and no one even talked to me. Then I kept getting tips declined. I spent hours on the phone everyday. Then they were getting some of the tips , but I spent more time trying to track which tips were paid and which weren’t. I was finally after 2 weeks told they had a maximum tip and if it was over 20% it would decline. They tried to blame the banks at first. I said in 7 years I have never had a tip decline on an approved sale. Then they said they fixed the problem. Yet I still had the problem, everyday 5 to7 tips declining. Then I called them on the phone one day to fix a tip, and they voided an approved sale of $50. I called back and they said they tried to rerun it and it declined. I said you were at fault not me. They refused to pay it. Tips kept declining. I finally after 4 weeks switched back to my old processor. Now they want to hold me to a contract, which they failed to live up to and charge me $60 a month for a year. Worst company, worst customer service and most incompetent people I have ever worked with. BEWARE. They prey on small businesses..

  • Scott Christy

    I have been with Shift4/Harbortouch for 4 years due to a signed contract. Every part of Shift4 is a horror story. They are totally incompetent and over charge bigtime. They have a unwritten policy of ripping you off for the duration of your contract and then they know they will lose you; but make a huge profit from you until you can get out of the contract… which will of course cost you. I wish I could post who I am going to next because I am going to be saving a ton of money.

  • Bob Steele

    Shift4 or HarboutTouch

    In February of 2020 I signed an agreement to get a new POS system from HarbourTouch systems
    In March Covid-19 hit and killed the bar and restaurant business. Luckily I had not taken delivery of ANY equipment, absolutely NONE. So Shift4 was really not vested in anything. It would be really simple for them to just cancel.

    I called and explained that I am closed and losing money and that they have no equipment here and nothing really invested. I asked them to please cancel all the paperwork and that I may be going out of business and have lost my life savings.
    Shift4’s response to that was: but Sir, you signed the paperwork, you can cancel after one year.
    I explained again that you have done ZERO processing and have ZERO equipment here, please cancel everything. Again the reply was Sir you signed the paperwork.
    WHAT A HORRIBLE HEARTLESS COMPANY. DO NOT DO BUSINESS WITH SHIFT4

    Shift4 or HarboutTouch

    • Christian F

      Feeling your pain. They are unreal. Been with HarborTouch since 2014… having 6 yrs of data for forecasting is the only thing keeping me with them. At this point and the continued endless hours of emails, texts, and working with tech support… I’m ready to request that they send me a paycheck. Do Not Do Business With These crooks. … I’ve been dealing with their crap for too long now. Square For Resturants is looking better and better every day. Might be worth biting the bullet and losing the data at this point and start fresh again. Run… do not walk away from HarborTouch/ Shift4Payments…. RUN!!!!

  • kim gray

    i am a business owner. shift 4 has owed me money since August 2020 584.50 to be exact.
    it has been 3 months now and several calls to them every week. shift 4 keeps telling the money will be in my account in 7-10 business days several times. I am now on the phone again with Shift 4, have been on hold for over a hour while they look into my account again.
    do not use this company. If nothing is done today i am getting a lawyer.

  • kasey kenley

    Harbortouch and shift 4 customer service is horrible the system has went down 4 times in less than a month and has cost me to lose more than $557.00 in revenue. You call for Tech support can’t get anyone to answer the phone. This is the worst system I’ve seen.

  • amoroma

    Example of their SCAM marketing::
    (actual email)

    Hello,

    My name is Jimmy Navarro and I am the Channel Sales Manager with Shift4 Payments. We have recently acquired Merchant Link who integrates with Oracle/Micros for your Credit Card processing Gateway Services. Your existing Gateway will be SHUT DOWN December 31, 2019. As such, if you do not upgrade your payments Gateway with Micros, you will not be able to process credit cards as of the aforementioned date.

    I fully understand this may come as distressing news, however rest assured this change is taking place to support your business from a security and technological standpoint, of which I will be happy to explain via telephone.

    Also, here are some of the Major Benefits of switching to the the PCI compliant Gateway:

    NO Gateway Fees – (All Merchant Link Fees will be waived on the Gateway)
    FREE EMV Chip Card Readers (Includes Lifetime Replacement Warranty & Upgrades)
    FREE Pay at the Table EMV Devices (Retail for $699)
    Point to Point Encryption – PCI Validated Processing – $0 PCI Fees
    Offline Payment Mode (Accept PCI Validated Payments with no Internet Connection)
    Match Existing Processing Rates (Your rates will not increase)

    Please call or email as soon as possible to get your paperwork submitted before December 31, 2019 to avoid loss of services.

    Jimmy Navarro

    Channel Sales Manager
    Office: 702.597.2480 x3204 / 702.506.6269
    1551 Hillshire Drive | Las Vegas, NV 89134


    This post will help: How to Report Bad Credit Card Processors

    -Phillip

      • Matt Bruno

        Merchant Link was purchased by Shift4 ~9/2019 and have announced they are shutting down parts of the gateway which include specific connections that do not support EMV processing. If you are using EMV, from my understanding, you’d be able to continue using that solution – however there will very likely be some changes to that service due to the purchase (which is to be expected in any purchase).

        It’s very important anyone using Micros (or any other POS using Merchant Link as the gateway) understand there are multiple options to continue using Micros. Some options include Paygistix, Freedom Pay, and Elavon – but there’s others. I highly recommend talking with your Micros support person and doing your own internet searches to understand all the options available.

  • Jason Permenter

    We had our account compromised where are deposits are made. Harbortouch sent me paperwork to change my account info but they were also going to charge me for the account change. I talked to them about better pricing and not charging me for the routing number change. They were not helpful. I then changed to a new merchant and bank. It has now been a month and Shift4 and Harbortouch still has not released the $4000 they owe me.


    This post will help: How to Make Your Payment Processor Release Your Money

    -Phillip

      • Aaron

        Phillip,

        This is not the place for me to share this specifically, but:

        The “no ETF” are really just a fancy way of saying “NON-cancellable…” I am saying this from experience, on the phone with HT. Not only that, but they seem to attempt to take advantage of you, by spouting misinformation(contrary to company letters, or contracts) about the amount you will owe them monthly for not processing. I would not recommend, at all.

  • Mary

    This company force you to use your cell phone. I do not have a company cell phone, as I have no need for it, and I will not use my private cell phone for company work. I cannot do some items, because Shift 4 (I do not work for them) force me to use a cell phone. My job is not going to provide me a cell phone for ONE company! Shift 4 since you are having these demands, are you going to provide me a cell phone to work with YOUR product?


    This post will help: Top-Rated Merchant Account Providers

    -Phillip

  • benjamin adams

    Avoid at all cost. Do not get roped in with their promises of super low processing fees. This processing company does not have consistent processing fees, the come up with new ways to add fees monthly. When you finally talk to the right customer service rep. they say they will remove some of the fees which you shouldnt have been charged but they never credit you. Terminating your account is an absolute nightmare and will cost an exuberant mount. Scam artist at their finest with this processing company


    This post will help: Find and Eliminate Fees From Your Monthly Statement

    – Phillip

  • Brent

    Shift4 is easily the slowest credit card reader on the market since the invention of the cc reader. If you would rather play with an Atari instead of a PS4, then by all means Shift4 is just for you. Average time per credit card transactions are 26-32 seconds. Most machines average 5-8 seconds so think about that if you work in high volume retail and how much production you will lose. I work with this junk equipment everyday and everyday I make less money because of this slow generic equipment. And feel free to check out their aweful BBB reviews from merchants about Shift4/Harbortouch. Trust me, you don’t want these machines anywhere near your business!

    From The Editor
    This Post Might Help: Best High Volume Merchant Accounts

    • Henry

      Panaderia Rio Lempa

      This company has the worst customer service and policies. They make it extremely difficult to get out of contract and even when it’s expired they automatically renew it without a formal/courtesy call. So we returned 1 of the 2 equipment they sent us (cause I could not find the second one) then when we found the second one they said they never even received the first one! Luckily I kept the tracking number but even with that they could not verify what we returned. So they withdrew $200 from our account until they verify what was returned. WORST COMPANY EVER LIES AFTER LIES DONT TRUST AND GET IN THIS MESS!!!

  • Edward Burris

    From what we’re seeing in the field, Positouch, FuturePOS, Restaurant Manager are telling merchants to either switch to Shift4 Payments or pay an additional $89.00 per month for using their provider of choice. They’re not correcting anything. I’ll get a correspondence between merchant and Shift4 Payments/Harbortouch

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