Commerce Bank Merchant Services (commercebank.com) is a national bank and merchant account provider located in St. Louis, Missouri. The company resells the merchant services of First Data. Founded in 1865, Commerce Bank is able to process payments for business of most sizes and types. Jeff Burik is the director of commercial card and merchant services at Commerce Bank, which is headquartered at 8000 Forsyth Blvd #1400, Saint Louis, Missouri 63105-1707.
Sales & Marketing
Key Points - Sales & Marketing
|Employs Independent Resellers||No|
|Advertises Deceptive Rates||No|
|Discloses All Important Terms||No|
Commerce Bank appears to market itself primarily to its existing client base through traditional advertising. The company does not appear to employ independent sales agents, and we are currently unable to locate any Commerce Bank Merchant Services reviews that specifically mention unethical conduct by the company’s sales team. In addition, the company does not appear to engage in any deceptive advertising strategies in its official materials. We will therefore assign the company an “A” rating for the time being.
Costs & Contract
Key Points - Costs & Contract
|Early Termination Fee||Variable|
|PCI Compliance Fee||Variable|
|Equipment Lease Terms||Variable|
Commerce Bank Merchant Services is powered by First Data, which means that its standard contract terms are likely to resemble those of First Data. First Data is a very large payment processor with a wide range of potential contract terms that usually depend on a merchant’s size, business type, and time in business. Most First Data agreements involve a minimum service length of two to four years, a variable early termination fee, and variable PCI Compliance fees. Merchants are encouraged to read all contract terms carefully and negotiate terms wherever possible (see: Fee Sweep). There are currently no Commerce Bank Merchant Services complaints online that mention the company’s contract terms, so we will assume for the time being that most of the company’s clients are satisfied with their service. If you have any specific knowledge of the standard Commerce Bank contract, please leave that information in the comment section of this review.
Complaints & Service
Key Points - Complaints & Service
|Total Online Complaints||100+|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
We are currently able to locate over 100 Commerce Bank complaints, but none of these complaints accuse the company’s merchant services branch of being a ripoff or a scam. All of the available Commerce Bank complaints appear to be related to the company’s personal banking services and do not mention any problems with First Data as a merchant services provider. The Commerce Bank website does not appear to list any contact information for merchant support, indicating that it likely outsources this service to First Data. This could result in some complaints intended for Commerce Bank being funneled to the online profiles of First Data, but we have not found any evidence that this is occurring. Overall, Commerce Bank’s merchant clients appear to be satisfied with the service they receive from both Commerce Bank and First Data.
Key Points - BBB
|Product & Service Complaints||8|
|Billing & Collection Complaints||11|
|Advertising & Sales Complaints||5|
|Guarantee & Warranty Complaints||0|
Commerce Bank has been accredited with the Better Business Bureau since 1961. As of this review, the company holds an “A+” rating with the BBB and has had 28 complaints filed against it in the last 36 months. Eleven of the complaints involved billing or collections issues, eight stemmed from problems with products or services, five involved an advertising or sales issue, and four had to do with delivery problems. Of the total complaints, Commerce Bank successfully resolved three. The remaining 25 either were resolved to the dissatisfaction of the merchant or did not receive a final response from the merchant. Given the size of the company and the fact that few (if any) of these complaints appear to be related to the company’s merchant services division, we agree with the BBB’s rating at this time.
About Phillip Parker
Hi, I’m Phillip and I’m disgusted by the state of credit card processing in the U.S. and abroad. I believe that the industry has been overrun by people who engage in fraud and deception in order to steal money from hard working business owners. I’ve made it my mission to expose the companies and individuals who engage in predatory marketing, pricing, and contracts, or just provide terrible service. Along with uncovering the bad guys, I’ve also discovered the good guys who do stand out from the status quo. CPO is a website where you will find ratings and reviews of these companies along with advice on how to save money and which service providers consider. Together we can move the industry in a positive direction. If you would like to help support my work, please checkout “Fee Sweep” my eGuide to getting the lowest possible fees when accepting card payments. If you haven’t heard of “interchange” this advice will save you hundreds, even thousands, in processing fees.Schedule a Consultation with Phillip
Related: Phillip’s Top All-Purpose Merchant Account Picks
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