Commerce Bank Merchant Services 2023: Reviews & Complaints
Founded in 1865, Commerce Bank Merchant Services is a national bank and merchant account provider located in St. Louis, Missouri. Despite the fact that it is a bank and could therefore operate as a direct processor, the company resells the merchant services of First Data (now Fiserv).
Commerce Bank Merchant Services Payment Processing
Commerce Bank is able to process most credit card and debit card payments for businesses of most sizes and types.
As part of their services, Commerce Bank offers point-of-sale (POS) systems to help businesses manage transactions efficiently. These systems come in various forms, such as countertop terminals, mobile card readers, and integrated POS solutions tailored to specific industries like retail or restaurants.
For businesses looking to expand their online presence, Commerce Bank Merchant Services provides e-commerce solutions that can be integrated with popular shopping cart platforms. Their payment gateway enables secure online transactions and supports features like recurring billing, fraud prevention tools, and reporting capabilities.
Reporting and Analytics
Commerce Bank Merchant Services offers a robust reporting and analytics platform that allows businesses to monitor their payment processing activities. This platform provides insights into sales trends, transaction data, and other crucial information, helping businesses make informed decisions and improve their overall performance.
Security and Compliance
To protect both businesses and their customers, Commerce Bank Merchant Services adheres to the latest security standards and protocols, such as the Payment Card Industry Data Security Standard (PCI DSS). They also offer tools to help merchants maintain compliance and safeguard sensitive payment data.
Location & Ownership
Though David Kemper is the Executive Chairman and John Kemper is the CEO of Commerce Bank, Rick Heise is the executive director of commercial payments, which oversees merchant account services. The company is headquartered at 1000 Walnut, Kansas City, MO 64106.
Table of Contents
- Costs & Contract: Appears to offer variable contract terms through First Data (Fiserv) that…
- Complaints & Service: Complaints number fewer than 10 on…
- BBB Rating: Has an “A+” and has received 53 complaints and 10 reviews in…
- Sales & Marketing: Does not appear to hire independent sales representatives and has not…
Commerce Bank Merchant Services Customer Reviews
Here's What Their Clients Say
|Total Online Complaints||100+|
|Live Customer Support||Yes|
|Most Common Complaint||N/A|
No Merchant Complaints
We are currently able to locate over 100 Commerce Bank Merchant Services reviews, but none of these complaints accuse the company’s merchant services branch of being a ripoff or a scam. All of the available Commerce Bank complaints appear to be related to the company’s personal banking services and do not mention any problems with First Data (Fiserv) as a merchant services provider. They therefore will not impact the company’s score in this section. If you have your own Commerce Bank Merchant Services review to make, please do so in the comments below.
Commerce Bank Merchant Services Lawsuits
We have not found any outstanding class-action lawsuits or FTC complaints filed against Commerce Bank Merchant Services. This compares favorably to our list of providers of the best merchant accounts. Dissatisfied clients who wish to pursue a non-litigious course of action against the company should consider reporting it to the relevant supervisory organizations.
Commerce Bank Merchant Services Customer Support Options
The Commerce Bank website only provides a contact form for client support, but it does state that merchants will receive support directly from Commerce Bank’s in-house team rather than First Data (Fiserv). Overall, Commerce Bank’s merchant clients appear to be satisfied with the service they receive from both Commerce Bank. However, the available communication channels are lacking when compared to top-rated providers for great customer service.
Commerce Bank Merchant Services Customer Service Number
- (800) 828-1629 – Merchant Services Support
Commerce Bank Merchant Services Online Ratings
Here's How They Rate Online
Online Ratings Summary
Over 50 Complaints
Commerce Bank has been accredited with the Better Business Bureau since 1961. As of this review, the company holds an “A+” rating with the BBB and has had 53 complaints filed against it in the last 36 months.
What Merchants Say
In addition to the 53 complaints filed with the BBB, Commerce Bank has also received 15 reviews, all of which are negative in tone. However, each of these reviews is in regard to its banking services and does not reflect the quality of its merchant accounts.
An “A” Performance
Given the size of the company and the fact that few of these complaints appear to be related to the company’s merchant services division, we agree with the BBB’s rating at this time. Business owners should note, however, that there are good reasons to be skeptical of the BBB’s rating system.
Commerce Bank Merchant Services Fees, Rates & Costs
A Closer Look at The Contract
|Monthly & Annual Fees||Yes|
Variable Contract Terms
Commerce Bank Merchant Services is powered by First Data (Fiserv), which means that its standard contract terms are likely to resemble those of First Data (Fiserv). First Data (Fiserv) is a very large payment processor with a wide range of potential contract terms that usually depend on a business’ size, business type, and time in business.
Though pricing and fees of a merchant account will vary by reseller, First Data (Fiserv) typical rates and fees are included in this review for reference. Businesses that process up to $50,000 monthly will receive a swiped rate of 2.69% plus $0.19 and a keyed-in rate of 3.69% plus $0.19. Businesses whose monthly charges exceed $50,000 will receive a swiped rate of 2.29% plus $0.19 and a keyed-in rate of 3.29% plus $0.19. First Data (Fiserv) allows resellers to choose between selling month-to-month contracts or service agreements ranging from one to five years.
Most First Data (Fiserv) agreements involve a minimum service length of two to four years, a early termination fee of up $495, and a PCI Compliance fee of $19.95 per month. Clients also have reported costly, non-cancellable equipment leases lasting for up to 48 months through First Data Global Leasing.
Business owners are encouraged to read all contract terms carefully and negotiate terms wherever possible. Additionally, we recommend merchants check out our list of best credit card processors and compare those of Commerce Bank.
No Red Flags
There are currently no Commerce Bank Merchant Services complaints online that mention the company’s contract terms, so we will assume for the time being that most of the company’s clients are satisfied with their service. If you have any specific knowledge of the standard Commerce Bank Merchant Services contract, please share that information in the comment section of this review.
Commerce Bank Merchant Services Employee Reviews & Sales Tacitcs
Should You Work For Them?
|Uses Independent Resellers||No|
|Discloses All Important Terms||No|
Inside Sales Team
Commerce Bank appears to market itself primarily to its existing client base through traditional advertising. The company does not appear to employ independent sales agents, and we are currently unable to locate any Commerce Bank Merchant Services reviews that specifically mention unethical conduct by the company’s sales team.
No Deceptive Rates
In addition, the company does not appear to engage in any deceptive advertising strategies in its official materials. We will therefore assign the company an “A” rating for the time being. If you suspect that Commerce Bank is charging you hidden fees, we recommend seeking a third-party statement audit to eliminate undisclosed charges.
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