|Sales & Marketing|
|Costs & Contract|
|Complaints & Service|
Commerce Bank Merchant Services (commercebank.com) is a national bank and merchant account provider located in St. Louis, Missouri. The company resells the merchant services of First Data. Founded in 1865, Commerce Bank is able to process payments for business of most sizes and types. Jeff Burik is the director of commercial card and merchant services at Commerce Bank, which is headquartered at 8000 Forsyth Blvd #1400, Saint Louis, Missouri 63105-1707.
|Commerce Bank Products and Services||Industries Served|
|Key Points – Sales & Marketing|
|Uses independent resellers?||No|
|Promotes deceptive rate quotes?||No|
|Discloses all important terms?||No|
Commerce Bank appears to market itself primarily to its existing client base through traditional advertising. The company does not appear to employ independent sales agents, and we are currently unable to locate any Commerce Bank Merchant Services reviews that specifically mention unethical conduct by the company’s sales team. In addition, the company does not appear to engage in any deceptive advertising strategies in its official materials. We will therefore assign the company an “A+” rating for the time being.
|Key Points – Costs & Contract Terms|
|PCI compliance fee:||Variable|
Commerce Bank Merchant Services is powered by First Data, which means that its standard contract terms are likely to resemble those of First Data. First Data is a very large payment processor with a wide range of potential contract terms that usually depend on a merchant’s size, business type, and time in business. Most First Data agreements involve a minimum service length of two to four years, a variable early termination fee, and variable PCI Compliance fees. Merchants are encouraged to read all contract terms carefully and negotiate terms wherever possible (see: Fee Sweep). There are currently no Commerce Bank Merchant Services complaints online that mention the company’s contract terms, so we will assume for the time being that most of the company’s clients are satisfied with their service. If you have any specific knowledge of the standard Commerce Bank contract, please leave that information in the comment section of this review.
|Key Points – Complaints & Service|
|Live customer support:||Yes|
|Most common complaint:||N/A|
We are currently able to locate over 100 Commerce Bank complaints, but none of these complaints accuse the company’s merchant services branch of being a ripoff or a scam. All of the available Commerce Bank complaints appear to be related to the company’s personal banking services and do not mention any problems with First Data as a merchant services provider. The Commerce Bank website does not appear to list any contact information for merchant support, indicating that it likely outsources this service to First Data. This could result in some complaints intended for Commerce Bank being funneled to the online profiles of First Data, but we have not found any evidence that this is occurring. Overall, Commerce Bank’s merchant clients appear to be satisfied with the service they receive from both Commerce Bank and First Data.
|Key Points – BBB Report|
Commerce Bank has been accredited with the Better Business Bureau since 1961. As of this review, the company holds an “A+” rating with the BBB and has had 24 complaints filed against it in the last 36 months. Eight of the complaints involved billing or collections issues, 15 stemmed from problems with products or services, and one involved an advertising or sales issue. Of the total complaints, Commerce Bank successfully resolved 13. The remaining 11 complaints, however, were not resolved to the customer’s satisfaction. Given the size of the company and the fact that few (if any) of these complaints appear to be related to the company’s merchant services division, we have slightly adjusted the BBB’s rating to an “A” for the purposes of this review.
* Denotes CPO-adjusted BBB score
Related: Best Processors For E-Commerce
This review was originally published on 3/5/13 and was last updated on 4/16/15.
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