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Is Commerce Bank the Right Credit Card Processor for Your Company?

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All mentions of rate and fee costs are estimations based on publicly available information and client feedback. Actual costs may vary based on a variety of factors unique to your business.

Commerce Bank Merchant Services

Rating
B
4/5
full starfull starfull starfull starempty star

Pros and Cons of Commerce Bank Merchant Services

Pros

High customer retention
Multiple payment options
Fraud protection included
PCI compliance support
Transparent pricing structures

Cons

Potential setup fees
Customer service variability
Possible contract requirements
Transaction fees possible
Hardware/software costs.

Overview

In this Commerce Bank Merchant Services review, we’ll provide a clear overview of their credit card processing solutions, including point-of-sale (POS) systems, mobile payment options, and e-commerce tools. We’ll highlight which types of businesses may benefit most, while also examining customer reviews to reveal common feedback and concerns. Along with services, we’ll cover pricing, contract terms, and key features so you know what to expect. By the end, you’ll have the insights you need to decide whether Commerce Bank Merchant Services is the right choice for your business’s payment processing needs.

About Commerce Bank Merchant Services

Screen Capture of Commerce Bank Merchant Homepage
Commerce Bank Homepage

Founded in 1865, Commerce Bank Merchant Services is a national bank and merchant account provider located in St. Louis, Missouri. Despite the fact that it is a bank and could therefore operate as a direct processor, the company resells the merchant services of First Data (now Fiserv).

Products & Merchant Services

Payment Processing

Commerce Bank handles credit and debit card payments for businesses of various sizes and types.

Point-of-Sale Systems

Commerce Bank provides point-of-sale (POS) systems to facilitate efficient transaction management. These systems include countertop terminals, mobile card readers, and integrated solutions tailored for specific industries like retail and restaurants.

E-commerce Integration

To support businesses expanding online, Commerce Bank Merchant Services offers e-commerce solutions that integrate with popular shopping cart platforms. Their payment gateway supports secure online transactions, recurring billing, fraud prevention tools, and reporting capabilities.

Reporting and Analytics

Commerce Bank Merchant Services includes a comprehensive reporting and analytics platform. This tool allows businesses to track payment processing activities, providing insights into sales trends and transaction data.

Security and Compliance

Commerce Bank Merchant Services prioritizes security by adhering to standards such as the Payment Card Industry Data Security Standard (PCI DSS). They offer tools to help merchants maintain compliance and protect sensitive payment data.

Customer Reviews & Sentiment

Overview of Commerce Bank Merchant Services Reviews

We found over 100 Commerce Bank Merchant Services reviews, and notably, none of these reviews label the merchant services division as a ripoff or scam. The complaints we discovered primarily concern the company’s personal banking services and do not specifically address issues with First Data (Fiserv) as a merchant services provider. Therefore, these reviews do not adversely affect the merchant services division’s rating. If you have experiences with Commerce Bank Merchant Services, we invite you to share your review in the comments below.

Commerce Bank Merchant Services Lawsuits

No active class-action lawsuits or Federal Trade Commission (FTC) complaints have been filed against Commerce Bank Merchant Services. This is a positive indicator, especially in comparison to other providers on our best merchant accounts list. Clients seeking non-litigious resolution methods are advised to consider reporting to relevant supervisory organizations.

Customer Support Evaluation

Commerce Bank offers a contact form on their website for client support, and clearly states that support is provided by Commerce Bank’s own in-house team, not by First Data (Fiserv). Merchant clients generally report satisfaction with the services received from Commerce Bank. However, the range of communication channels available is somewhat limited compared to leading providers known for excellent customer service.

Industry Scores & User Ratings

Online Ratings Summary
PaymentPop5
BBB Rating1
Average Rating1

PaymentPop Rating for Commerce Bank Merchant Services

Negative Feedback

There are no negative reviews published about Commerce Bank Merchant Services on the PaymentPop website.

Positive Feedback

Working with Commerce Bank Merchant Services has given us peace of mind. The integration with our business banking is seamless, and the support team takes the time to understand our needs. It feels more like a partnership than a service, we know we’re in good hands.

Commerce Bank BBB Rating

Commerce Bank has been accredited with the Better Business Bureau since 1961. As of this review, the company holds an “A+” rating with the BBB and has had 53 complaints filed against it in the last 36 months.

What Merchants Say

In addition to the 53 complaints filed with the BBB, Commerce Bank has also received 15 reviews, all of which are negative in tone. However, each of these reviews is in regard to its banking services and does not reflect the quality of its merchant accounts.

An “A” Performance

Given the size of the company and the fact that few of these complaints appear to be related to the company’s merchant services division, we agree with the BBB’s rating at this time. Business owners should note, however, that there are good reasons to be skeptical of the BBB’s rating system.

Processing Rates & Fees

Variable Contract Terms

Commerce Bank Merchant Services, in partnership with First Data (now Fiserv), offers a variety of contract terms that typically reflect the extensive range of options available through First Data (Fiserv). This flexibility allows for contracts to be tailored to the specific needs of businesses based on their size, type, and operational history.

While the exact rates and fees can vary by reseller, for reference, businesses processing up to $50,000 monthly might expect a swiped rate of 2.69% plus $0.19 and a keyed-in rate of 3.69% plus $0.19. For higher volumes, rates could reduce to 2.29% plus $0.19 for swiped transactions and 3.29% plus $0.19 for keyed transactions. Options between month-to-month contracts and one to five-year service agreements are offered, with many First Data (Fiserv) contracts typically involving two to four years commitment, an early termination fee up to $495, and a PCI Compliance fee of $19.95 per month. Expensive, non-cancellable equipment leases through First Data Global Leasing may also be a consideration for up to 48 months.

It’s vital for business owners to thoroughly review all contract terms and actively negotiate to secure the best possible terms. For alternatives, comparing Commerce Bank’s offerings with our list of the best credit card processors is advisable.

No Red Flags

As of now, there are no publicly posted complaints specifically addressing Commerce Bank Merchant Services’ contract terms, suggesting a level of satisfaction among its clientele with their services. However, for those with direct experience or detailed information about Commerce Bank Merchant Services’ standard contract, contributing insights in the comments section could greatly benefit prospective clients.

Employee Reviews & Sales Practices

Inside Sales Team

Commerce Bank appears to market itself primarily to its existing client base through traditional advertising. The company does not appear to employ independent sales agents, and we are currently unable to locate any Commerce Bank Merchant Services reviews that specifically mention unethical conduct by the company’s sales team.

No Deceptive Rates

In addition, the company does not appear to engage in any deceptive advertising strategies in its official materials. We will therefore assign the company an “A” rating for the time being. If you suspect that Commerce Bank is charging you hidden fees, we recommend seeking a third-party statement audit to eliminate undisclosed charges.

Commerce Bank Merchant Services Competitors

Compare Commerce Bank Merchant Services to competitors that earned top marks.

Bottom Line

Commerce Bank Merchant Services is recognized as a trustworthy credit card processor under our evaluation system. Processing transactions through First Data (now Fiserv), Commerce Bank seems to evade the higher complaint volumes typically associated with First Data (Fiserv) contracts, indicating robust management and customer service practices. Businesses that choose Commerce Bank for their credit card processing needs are presented with a spectrum of rates and fees that vary based on factors such as the type of business, its size, and operational history.

It’s crucial for business owners to conduct thorough comparisons before finalizing a merchant services agreement. By assessing Commerce Bank’s pricing structure in relation to that offered by top-rated merchant services providers, businesses can ensure they secure the most favorable terms. This diligence helps in not only understanding the competitive landscape but also in leveraging the best possible financial arrangements for their specific needs.

Read Actual User Reviews

All user reviews have been moved to our partner, PaymentPop.com

Contact Commerce Bank Merchant Services

Contact & Customer Support
CEOJohn Kemper
Executive ChairmanDavid Kemper
Headquarters1000 Walnut, Kansas City, MO 64106
Merchant Services Support(800) 828-1629
Websitecommercebank.com